Operations Jobs

ClientEarth is partnering with Altum Consulting in its search for a new Chief Finance and Operations Officer (CFOO). ClientEarth is an innovative legal and environmental charity that uses the power of the law to fight against climate change and protect nature and the environment.

Over the last few years, ClientEarth has experienced a period of growth, strategy refresh and organisational development. There is a strong finance team in place and the previous Chief Finance Officer position has now been expanded to include wider operations.

Reporting directly to the CEO, Laura Clarke,, this critical role is responsible for leading ClientEarth’s international finance and operations teams, including Facilities, Procurement, IT, and Security – a global team, currently encompassing 55 colleagues. The role will work closely with the Board of Trustees, key funders, and the Director of Development, making significant contributions to organisational and programmatic strategy.

This role will offer a salary starting from £118,750 pa (London) / €125.240,69 pa gross / €8.997,18 pm gross (Brussels) (ClientEarth Executive Team band) plus benefits, including flexible working (a hybrid model combining home and office working), and a pension contribution with additional option of salary sacrifice.

Key duties will include:

• Strategic leadership of all financial and operational matters, ensuring the team’s objectives are aligned with organisational goals.
• Supporting the CEO in shaping the organisational business model and scaling global impact.
• Providing strategic financial planning to ensure resources meet desired impacts, including developing KPIs to monitor global financial strategy.
• Oversight of operational budgeting, forecasting, and performance monitoring.
• Ensuring financial compliance with UK Charity Commission regulations and across all international legal entities.
• Management of grant funding, including budgeting, tracking, reporting, and compliance with donor requirements.
• Leading the development and integration of financial and operational systems, streamlining processes, and driving efficiency.
• Overseeing investment management, treasury, and currency strategies to ensure financial resilience.
• Managing organisational risks and ensuring legal and regulatory compliance across all locations.
• Leading, empowering, and motivating the Finance and Operations teams, driving a collaborative and business-partnering approach.

The ideal candidate will:

• Be a qualified accountant (e.g., ACA/FCA, ACCA, CIMA or equivalent) with substantial senior leadership experience, ideally in an INGO or multinational organisation.
• Have expertise in finance, planning, and budgetary control in a complex, geographically diverse organisation.
• Possess strategic experience overseeing operations, including IT, facilities management, procurement, security, and risk management.
• Demonstrate knowledge of charity accounting regulations and managing financial controls and compliance.
• Have a proven track record of managing grant funding, sub-granting, and external partner relationships.
• Be experienced in change management, developing systems, processes, and culture for a global organisation.
• Exhibit excellent influencing, communication, and leadership skills, with the ability to inspire and collaborate across diverse teams and stakeholders,
• Align strongly with ClientEarth’s mission to create systemic change for a healthier planet.
• Have a strong alignment with ClientEarth’s values and commitment to our equity, diversity and inclusion strategy objectives,

To apply for this position or if you have any questions, please get in touch with Altum today. Clicking "apply" on this page will direct you to Altum's website where you can find further contact information.

Altum Consulting will be conducting first-stage interviews up until Friday, February 28th.

This position can be based in either the London or Brussels office (expectation of visible leadership in the office, 2-3 days per week).

One legal victory can change the system. Enough of them can change the future. At ClientEarth, we use the law to protect life on Earth. Learn more here.

Both Altum Group and ClientEarth value diversity and inclusion and the benefits these bring. We welcome applications from people of all backgrounds, particularly from under-represented groups.

Please note: ClientEarth is only able to employ those with the pre-existing legal right to work in the UK or Belgium.

ClientEarth is not a law firm and does not provide legal advice or services to third parties.

A unique Crown body, Greenwich Hospital supports the Royal Navy community by awarding grants to support education, welfare and acute need.  As a leading funder working to support the Royal Navy community, our funding and partnerships deliver positive change for those who need it and empower people to thrive.

The role: This is an exciting time to join Greenwich Hospital as we work through a significant change agenda. A fantastic opportunity has arisen for someone looking to develop their knowledge of grant systems and management and gain experience in grant making. As Grants and Data Coordinator you will ensure the quality of our grant making processes and provide support to the Benevolence and Welfare Grants Manager and the wider Charity team. As well as working closely with the Charity team, you will be liaising with relevant stakeholders such as grantee partners and applicants, our Database Manager and our Finance team. Experience of Blackbaud Grant Management System would be an advantage though not essential, although experience of a current CRM system is required.

This is a key role within the Greenwich Hospital Charity team and an opportunity to significantly contribute to our work. 

· Part Time (21 hours per week)

· Circa £21,000 per annum, depending on experience

• Hybrid, including at least 1 day per week in London
• Very generous annual leave allowance

Lancashire Mind is recruiting for a Children and Young People’s School Lead. In this exciting and challenging role, you will mobilise, lead and develop projects in educational settings across Lancashire.

Job title: CYP Schools Lead

Hours: 35 hours (Full-Time)

Contract: Fixed term until 31 December 2025, with the high likelihood of extension

Salary: £31,556

Responsible to: Head of CYP Services

Location: Contractual base is Chorley. Meetings with schools will take place across Lancashire: Blackpool, Central and West Lancashire, North Lancashire and East Lancashire.

We are seeking a confident and motivated individual to lead our Children and Young People's School team. We are looking for someone with experience in cultivating positive relationships within schools, and with a strong understanding of the mental health challenges faced by schools.  

You will lead our school delivery programme; liaise with schools to understand their needs and agree delivery, overs and assess performance, complete all necessary reporting, manage the relationship with the funder, and demonstrate the impact of our CYP services on children and young people. You will manage a small team, offering leadership and support in their roles while handling all necessary HR processes.

Building strong relationships with other CYP service providers across Lancashire will be key. You will collaborate closely with fellow CYP Leads at Lancashire Mind, the wider CYP team and colleagues to ensure we deliver an integrated service that effectively meets the needs of children and young people across Lancashire. You will have experience working with schools and colleges and will have excellent communication skills with the ability to build positive relationships.

This is an exciting time for Lancashire Mind as our children and young people’s services are growing, enabling us to reach and support more young people. We want people who believe in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible. 

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)

Please note: This post is subject to an enhanced DBS check.

Deadline for applications: 12pm on 11th February 2025

Interviews will be held on Thursday 27th February 2025

Registered Charity Number 1081427

Registered Company Number 3888655

Lancashire Mind

We are looking for a Christian who is highly organised with excellent leadership skills. You will have a passion for helping those who are vulnerable, disadvantaged and struggling on low income.

The Foodshop is an initiative of Sutton Community Works based in St Nicholas Shopping Centre in Sutton aimed at supporting those struggling on low income. Members pay £4 a visit and get access to approx. £27 worth of fresh, chilled, frozen, and ambient foods.

We normally serve 120 customers a week during our opening times of 10-12noon Thursday, Friday, and Saturday. This is achieved through a small staff team and 50 volunteers who are mainly drawn from local churches and whom you will manage. You will be responsible for maintaining the Christian ethos and culture of the Foodshop. As Manager you will have pastoral responsibility for staff and volunteers which will involve setting a culture of prayer before, during and after sessions and offering pastoral support and prayer where approptiate to staff and volunteers.  You will be responsible for the smooth day to day running of the Food Shop which includes managing food stock levels. You will be part of a wider Sutton Community Works staff team and be expected to join staff prayers every Monday morning and regularly lead devotions and prayer.

Our aim is to enable residents out of Food Poverty through the Foodshop and linking them with further support to address underlying issues. This includes offering prayer; spiritual support and linking customers in with churches groups within the borough.

You will have excellent communication and interpersonal skills and the passion and heart to serve those in need.

Closing Date Monday 10th January

Are you self-motivated, flexible and adaptable, content to work both independently and collaboratively as part of a team? Do you share our passion for serving those crossing our threshold and for those in need in our town? If you think this role could be calling you, please read on. 

We believe God’s vision for Coffee Bar is to be a place of wellbeing, belonging and community which strives for justice for the people we serve. We want to recruit someone who shares our vision for social justice, and who brings skills and experience to strengthen our team.

We have achieved a huge amount through our dedicated staff, trustee and volunteer team so why appoint a Capacity Building, Partnerships & Funding Coordinator? Our work and impact have been recognised by several funders, including The National Lottery Community Fund which recently awarded Coffee Bar a five year funding package. But there is more to do. We want to build capacity, enhance our collaborative working model and improve financial resilience so that Coffee Bar is sustainable and continues to respond to and meet the changing needs of our community. This new role will be core to developing what we do and how we work.

This is a new and multi-faceted role which will develop over time, although your key responsibilities will be:

•   Capacity building - developing skills, support and structures

•   Partnership development and management - sustaining and enhancing our partnership and collaborative working model with statutory agencies and fellow VCFSEs

•   Building financial resilience – including securing new funding

Because of the nature and the importance of this role, we are seeking candidates with experience in at least two of the three key areas (or deep experience in one of these areas).

We’d love to hear from people who are excited by this opportunity to increase Coffee Bar’s effectiveness, sustainability and resilience, equipping Coffee Bar for growth and supporting Holy Trinity’s mission of reflecting the love of Christ in the heart of Warrington.

The closing date for applications for this role is 24th February 2025 and more details about the role (including essential skills and experience) and the application process are available on our website. 

Safeguarding and safer recruitment

Holy Trinity is committed to safeguarding children, young people and vulnerable adults and to safer recruitment. More details about the specific reference and screening check requirements for this role can be found within the Job Description and on our website.

Head of Community Investment

£65,000

Permanent, full-time

London Bridge and some remote

The fascinating history of United St Saviour’s is one of continual change and modernisation to meet the needs of the people of Southwark. Although nowadays we are a thoroughly modern and influential charity, we are very proud of our roots and background, which stretch as far back as 1541.

Today United St Saviour’s is a charity that still continues to support the people and communities of Southwark using a multi-disciplinary and place-based approach.

Through our community investment and grant-making programmes, we help communities tackle social inequality by investing in people and organisations that offer both proven and innovative ways of solving problems, and connecting organisations and initiatives to create a thriving community ecosystem.

The charity also provides exceptional social housing for older people in our almshouses, creating strong and supportive communities in beautiful surroundings. We champion good design, great services and joyful inner-city living for the older population, so that older people are recognised for their value to society, and have the ability to lead independent lives for as long as possible.

The role of Head of Community Investments is central to our work supporting and empowering the voluntary and community sector in Southwark, building relationships at all levels and tackling social issues caused by inequality. We are driven to explore new ways of making a difference, by investing our funds and resources in novel ways which enable our communities to control their own potential. This relational and partnership-based approach is crucial to our grant making, and we are looking for someone whose personality and ways of working forms a natural fit.

We are a small charity, with an ambitious vision and a strong asset base. You will enjoy working as part of a small multi-disciplinary team where we support each other, whether dealing with building issues or talking to residents in our almshouses. We are looking for someone who is keen to get under the skin of what is going on at grassroots level, listening to underrepresented voices, intellectually curious to explore and implement new ways of doing things, and impassioned to influence others, particularly those in positions of authority.

How to apply

Application is by way of CV and a Supporting Statement, which should clearly

set out your motivations for the role and how your experience to date meets

the requirements.

Closing date: Sunday 9th March 2025

Prospectus is delighted to be working with a UK grant-maker to recruit a new Operations/Charity Manager (9 month contract) to join the team, primarily working remotely.

The role:

As Charity Manager, you will lead and guide the organisation to achieve its charitable goals. This role involves working closely with the Board of Trustees to drive the charity's strategic plans, manage operations, and build strong relationships with stakeholders. You will play a pivotal part in scaling the organisation and overseeing its day-to-day functions, while fostering a supportive and productive environment for staff.

The person:

The successful candidate will have a proven track record in Charity or Operations Management in the Nfp sector. Highly organised with excellent time management skills this person will be able to manage multiple priorities, will be able to work under their own steam and be able to support and manage a small team. A familiarity with Charity Commission compliance and governance issues, this person will be an effective relationship builder and a strategic planner by nature. An understanding of Muslim communities across the UK would be useful but not essential and the ability to navigate various funding streams and reporting structures will be useful. A working knowledge of GDPR and data protection issues, in addition to charity compliance regulations will also be useful.

This role is offered on a 9 month contract, with the possibility of extension but in the first instance this role is in place to steer this small and ambitious charity in an organised and compliant direction to prepare for a busy and successful time ahead. A belief in the work of the organisation will be a real advantage of course and the ambition to share in its charitable aims will be essential.

Job title: Senior Manager, Team and Operations (maternity cover)
Reports to: CEO
Line manages: Membership Manager, Meetings and Events Manager, Communications Manager, Team and Office Assistant
Hours of work: Full time
Salary: £43,000-£48,000 based on experience
Location of work: Office based for Tuesday to Friday, option to work at home on Monday
Job type: Maternity cover – to start as soon as possible, and for an initial term ending 16th March 2026

Job summary

RSTMH is a global society of over 2,000 members and Fellows based in more than 100 countries, run by a small and efficient team. This role oversees the team and office operations, supports the Chief Executive (CEO) and has responsibility for the success of key areas of the work of the society – membership, meetings and events and communications.  

Our activities include organising events, supporting our members and networks, publishing two journals, providing medals and awards, running an Early Career grants programme, being a tangible part of the tropical medicine and global health network, and carrying out day to day office work.

This role will report to the CEO and is full time and office based, with a current trial for Mondays working at home. It has overall responsibility for the efficient and cost-effective operations of the RSTMH office, team systems and team wellbeing. The role also involves the line management of the roles of Membership Manager, Meetings and Events Manager and the Team and Office Assistant.

Key responsibilities

• Ensure the operations of RSTMH run as smoothly as possible
• Oversee the finance processes for the RSTMH Team and Board. 
• Line management of the Membership Manager, Meetings and Events Manager and Communications Manager and Team and Office Assistant, and the success of the alignment of these areas
• Oversight and management of public face of RSTMH on the phones, email, and face to face.
• Direct responsibility for developing and maintaining team planning tools, including those needed for the CEO and Board
• Attend and assist with UK events for RSTMH and our partners
• Overall responsibility for the management of RSTMH Student Ambassador Programme, support of Country Ambassador and Regional Ambassador programmes, office volunteers and partner internships
• Develop and deliver tailored communication strategy for groups of RSTMH member volunteers
• Oversee management of stock control system for RSTMH resources and marketing
• Support the CEO to manage the work and requirements of the RSTMH Board and Committees
• Support CEO with desk research and other projects as required
• Oversee administrative support for key RSTMH activities and provide assistance when required Oversee the management of the RSTMH office environment including the kitchen, meetings rooms for hire, office space
• Manage all relevant relationships with key suppliers
• Oversee the RSTMH Health and Safety Policy, Risk Assessments and assist with other HR policies
• Other support for the office, team and CEO as required

Job specification

• Commitment to RSTMH and passion for our work
• Meticulous attention to detail
• A self-starter, excited to try new things
• Well-presented and articulate
• Sound relationship builder
• Line management experience and a commitment to developing the skills of those managing
• IT literate
• Experience of working with relational databases and websites
• Numerate
• Good communicator, able to get on well with people of all levels
• Organised and able to juggle multiple priorities
• Demonstrable time management skills
• Open and flexible to embrace new areas of work, without the need for ongoing supervision

We will be interviewing for this role as soon as applications come in, and may finalise recruitment before the closing date of 28th February.

Please click the apply button and send your CV and a covering letter stating how your experience and knowledge meets the job specification, it will be sent automatically to us.

No agencies please.

Developing and delivering the Charity’s community fundraising strategy, building relationships with supporters and exploring new ideas to achieve financial targets.

Community Fundraiser
Contract: Permanent
Hours: Part-time - 28 hours per week
Based: Hybrid role working between Aylesbury Head Office and home
Salary: c.£28,000 (pro rata £22,400 for 28-hour week)

Do you have experience working in a fundraising, marketing or customer service role? Do you thrive in a busy and results-driven environment, working with people from all walks of life? Are you looking for an opportunity to further develop your skills within a highly supportive and successful team?

Lymphoma Action is looking for a Community Fundraiser to join our team of passionate and friendly fundraisers. Community fundraising is a people-focused role and no day is ever the same. We provide support for schools, community groups, sports clubs and individuals with a desire to fundraise for the Charity and often with direct experience of lymphoma. They are truly inspiring and deserve the best support we can offer in return for their incredible contribution.

We’re looking for someone with a can-do, confident attitude who can market community fundraising successfully, achieve financial targets, and build and maintain strong relationships with our amazing supporters.

This is the perfect role for you if you have:

• Experience of working in fundraising, marketing or customer service
• Strong communication skills with the confidence to speak at events as well as building and maintaining long-lasting relationships with our supporters.
• Excellent organisational skills, as you juggle the needs of our many supporters.
• A drive to achieve financial targets and deliver successful outcomes.
• A desire to build a career in fundraising.

Lymphoma Action is an employer of choice, with staff receiving excellent benefits such as life assurance, an employee assistance programme, flexible working, generous holiday entitlement and enhanced entitlements to sick pay and paternity/maternity leave. Download the Recruitment Pack to find out more.

We are the UK’s only charity dedicated to lymphoma, the UK’s fifth most common cancer. We’ve been providing expert information and wide-ranging support for more than 35 years, helping thousands of people affected by lymphoma. We have developed a great working culture that focuses on our key values, as well as prioritising a creative, inclusive and supportive environment.

This is a hybrid role, offering the flexibility of office-based and home-based working. Proximity to Aylesbury is essential, as the postholder will be required to attend the office a minimum of once a week and more frequently during the induction period.

Closing date: Friday 21 February 2025, 12pm
Interviews: Monday 3 March in Aylesbury

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

Please note that applicants need to be resident in the UK and have the right to work in the UK.

We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.

No agencies please.

Chief Executive  

Location: The majority of the work will take place on-site at our Tanner Street premises at 82 Tanner Street, London SE1 3GN. Office visits to Leamington Spa will be required, plus some overseas travel 

£90,000 - £110,000 per annum 

We are a dynamic charity dedicated to enabling the social sector to thrive. Through our two charitable entities, we provide vital resources for charities and social impact organisations. We offer flexible and affordable workspace that fosters collaboration and innovation, while our second entity delivers critical health and wellbeing education to millions across low- and middle-income countries. 

We are seeking an exceptional Chief Executive to lead our organisation into its next chapter of growth and impact. Reporting to the Board of Trustees, you will drive the strategic vision, deepen collaboration across the sector, and increase fundraising and partnership opportunities to expand our reach. This is a unique opportunity for a leader  who shares our passion for collaboration and innovation, with the strategic vision to take our work to the next level. 

The successful candidate will bring: 

• Significant senior leadership experience within the social sector, ideally with exposure to property, education, or international development. 
• A strong track record in strategic leadership, financial oversight, and operational management. 
• Proven ability to build high-impact partnerships and drive income growth through fundraising and commercial activity. 
• A deep understanding of governance, risk, and regulatory compliance within the not-for-profit sector. 
• Outstanding leadership and stakeholder engagement skills, with the ability to inspire teams and represent the organisation externally. 

If you are a visionary leader passionate about strengthening the social sector and expanding access to life-saving education, we encourage you to apply through our recruitment partners, Prospectus. 

At Prospectus, we invest in your journey as a candidate, and we are committed to supporting you throughout the process. We welcome applications from all backgrounds and are committed to fostering an inclusive recruitment process. 

Recruitment Timeline 

• Deadline for applications: 23rd February 2025 
• Interviews with Prospectus: From 25th February 2025 
• Panel Interviews: w/c 10th and 17th March 2025 

For further information and to apply, please visit our dedicated recruitment website by clicking 'Apply via Website'.

Internal Auditor

Job reference: REQ000855

£40,000pa

Woking, Surrey GU21 4LL /Hybrid Working

This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.

At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.

About the role

We are looking to recruit an Internal Auditor for our Corporate Services department to provide independent assurance that risk management, governance and internal control processes are operating effectively in order to help the Board and executive management protect our assets, reputation and sustainability.

Day-to-day, you will collaborate with colleagues to plan, organise and carry out audit reviews to identify and analyse potential risks in order to make recommendations that add real impactful value to the charity. You will build relationships with key audit stakeholders and communicate your audit findings as well as advise managers on systems of internal control and risk management. You will work with management to monitor, test and report on the implementation of agreed actions too. You will also conduct ad hoc investigations into identified or reported risks when needed.

We’re looking for someone with:

· Substantial experience of independently undertaking internal audit reviews.

· Experience of audit planning & risk assessment.

· Qualified Chartered Institute of Internal Auditor (CIA), or qualified / part qualified CCAB accounting or equivalent.

· Good understanding of risk-based internal auditing of both financial & non-financial systems ideally within the not for profit sector.

· Ability to analyse & synthesise complex information.

· Effective communication, presentation & relationship building skills

· Strong documenting and report writing skills that can be adapted to different audiences.

· Benefits, rewards & location

The salary for this role is £40,000. We also offer a full benefits and rewards package including:

· Annual leave starting at 26 days a year, rising one day each year to a maximum of 30 days plus bank holidays

· Flexible working options

· 5% employer contribution to pension, increased to 10% with employee contribution.

· Training and development opportunities

· Regular wellbeing initiatives.

This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with hundreds of projects around the world and millions of supporters.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left is not enough – we’re now in a race to restore the natural world and prevent catastrophic climate change before it’s too late. And it’s a race we can still win.

We’re courageous and passionate about fighting for the future we want to see – a world where people and nature can thrive.

We were born out of passion and science, and for more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We operate with integrity, collaboratively and with respect for those we work alongside.

How to apply and the recruitment process

Please click on the link and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.

Application closing date: 23/02/2025

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Events Assistant
Advertising Reference: 2414
Location: Hybrid working from Devon. Nationwide candidates will be considered.
Status: Permanent, 35 hours per week. Not open to part-time. 
Salary: (Band 2) £22,867 (National weighting) with generous benefits package including 30 days annual leave plus Bank holidays, and 3 days of Christmas closure.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Research in Practice works with clients across children’s services, adult health and social care across the UK, supporting them to develop an evidence-informed approach to their work. Our focus is on using evidence from research and practice to improve practice, policy and services in order to achieve positive outcomes for people of all ages. We are renowned in children’s services and the adult social care sector, for providing high-quality learning events and resources.  

We are looking for an enthusiastic Events Assistant with excellent communication, organisational and customer service skills to support our busy programme of workshops, webinars, conferences and bespoke events. You will work closely with our Learning Programme Officer and liaise with our partners and associates to organise online workshops and events. You will act as the first point of contact for our participants, ensuring that their details are accurately recorded in our events database and manage all communication with them so they receive accurate event information. Hosting online events and managing the evaluation and post event communications. Experience in using video conferencing platforms is essential.  

Key accountabilities:

• Supporting the administration and setting up of online meetings, webinars, seminars and conferences (for up to 1000 participants). 
• Supporting the successful delivery of meetings and events through effective administration and hosting using online platforms (e.g. Microsoft Teams and Zoom). 
• Communicating with facilitators, participants and senior staff, in a positive and professional manner. 
• Updating customer and events databases; providing reports and information using these. 
• Producing, collating and reporting online feedback. 
• Working as part of a wider team, supporting colleagues to deliver events administration and hosting. 
• Providing administrative support to the wider team, including formatting of PowerPoint presentations and proofreading documents. 
• Supporting the production, update, distribution and quality assurance of workshop materials. 
• Attending local and national events and providing on the day event support.

This list can never be exhaustive but covers most of the work you’ll be doing. What it can’t replace is talent, initiative and a commitment to great customer service.

We work with clients across England and Wales from our main office in Devon, and a satellite office in Sheffield. Due to the nature of the role where some tasks will require working from our Devon based office, we would preferably be looking for a candidate to be Devon based although we will consider candidates Nationwide.  

Applications close at 08:00am on Tuesday 25th February 2025. 

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

NCB is an equal opportunities employer, and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve, and we know that greater diversity will lead to even greater results for children.

No agencies please.

Head of Operations
Duration of contract: Full-time, fixed term (until May 2026) 
Location: Burlington House, Piccadilly, London W1J 0BF
Reporting: This role reports into the CEO
Salary: £40,400 per annum

The Linnean Society 

As the UK’s premier society for natural history, we provide a unique and valued forum for nature enthusiasts to share diverse experiences and interests. We care for our beautiful collections housed within our historic building, so that they can be used as an inspiration for those new to nature as well as a rich resource for historical research to inform our knowledge about the world. Our journals publish cutting-edge research about the natural world. We value our focus on education to safeguard the understanding and protection of nature for generations to come.

The Society is often described as a ‘hidden gem’, with a small but highly valued audience. However, given the dangers facing the natural world today, our community of nature enthusiasts has never been more needed. We have aspirations to open up our building to new audiences, grow and diversify our membership, expand our activities, and so much more. Having recently secured our historic home in Burlington House for the next 999 years, launched a new strategy and revamped our governing documents, we have a strong and stable foundation upon which to build an ambitious programme of activity. 

This role is responsible for ensuring highly effective operational and business support for the Linnean Society. Sitting on the Senior Management Team, they play an active role in developing an exciting and vibrant future for the Linnean Society.

Job Description

The post-holder leads the team responsible for the operational ‘glue’ of the Linnean Society. They ensure all operational and buildings processes are in place in order to provide a happy, safe and efficient working environment for staff. With a commercial mindset, they are motivated by raising income through venue hire, merchandising and other innovative schemes. They are also the Society’s representative on the Burlington House Operating Committee, the group responsible for managing the operations and services of the whole Courtyard.

Primary responsibilities: 

• Managing a small team of talented staff who are highly committed to the work of the organisation 

• Ensuring the most effective operational systems, processes and resources are in place to support staff across the organisation

• Ensuring Health and Safety policies are frequently updated and regulations are followed

• Maximising income from the building through venue hire, room rental, merchandising and other innovative enterprising schemes

• Dealing with suppliers and other operational stakeholders in a courteous manner to ensure best value and efficiencies for the organisation

• Sitting on the Burlington House Operating Committee to ensure the operational obligations of the Headlease and Underlease are carried out

• Setting an annual premises and operational budget, and ensuring good cost control throughout the year

• Leading on plans to envision productive, safe and welcoming spaces that are suitable to support the delivery of the future plans of the organisation 

• Effectively maintaining the building to high safety standards, and ensuring the offices and internal spaces are conducive to a productive working environment for all staff, room hire clients, Fellows and guests

• Ensuring the Business Continuity Plan, and other relevant operational policies, are updated regularly, and all staff are aware of their contents

• Communicating relevant operational and building developments to staff and Council, and welcoming feedback to support improvements across the organisation

• Playing a role on the Senior Management Team including input into business planning, organisational strategy and decision making 

• Ensuring all relationships with relevant stakeholders are undertaken in ways that comply with GDPR and privacy policies

• Undertaking any other duties that are reasonable for a post of this nature

Experience and knowledge

• A minimum of five years’ experience in operational management within a similar organisation 

• Previous experience in managing people and budgets 

• Experience of dealing with suppliers, procurement and contract negotiations 

• Experience of buildings and premises management, ideally in a heritage setting 

• Proven experience in generating income from commercial enterprises such as venue hire or rental income 

• Experience in working with a data-driven approach using robust qualitative and qualitative evaluation and/or CRM systems 

• Experience of dealing with suppliers, negotiating best deals and scrutinising contractual arrangements 

The deadline for applications is midday on Friday 21 February 2025

TO APPLY AND FOR MORE INFORMATION:

If you would like to apply for this position, please click the apply button and attach your CV and covering letter, it will be sent automatically to us.

No agencies please.

We are looking for a Visitor Experience Officer to help develop and deliver the visitor experience, organise events, contribute to Abernethy reserve social media channels, and encourage support for nature conservation at the Loch Garten Nature Centre on Abernethy Reserve.

Visitor Experience Officer
Reference: JAN20254727
Location: Abernethy
Salary: £24,890.00 - £26,720.00 per annum
Hours: Full-Time, 37.5 hours per week
Contract: Permanent
Benefits: Pension scheme (7%), Life Assurance scheme, 26 days' annual leave (plus bank holidays)

Located in the heart of Abernethy reserve, surrounded by Caledonian pine forest and in the shadow of the mighty Cairngorms, the Nature Centre is one of the RSPB’s most high-profile visitor facilities, with a legacy of delivering a top-quality visitor experience spanning over sixty-five years.

The Nature Centre is a 7-day-a-week seasonal facility (April to October) with a visitor experience focussed on Abernethy reserve, in particular the Caledonian pine forest and the species which live there, as well as the work of the Cairngorms Connect partnership.

During the Nature Centre season, with the Visitor Experience Manager and the seasonal team, you will help maintain and deliver the first-class visitor attraction; guaranteeing a high quality, on brand, visitor experience for all and maintaining exceptional customer care standards

You will also plan and deliver small events and maximise support for nature through encouraging membership of the RSPB, for which you will receive full training. You will deputise for the Visitor Experience Manager and help lead the seasonal team of staff and volunteers.

We have recently developed a Changing Places facility for those with disabilities and upgraded two woodland trails to make them more accessible. This represents an exciting new era for the Loch Garten Nature Centre, and we are keen to share these upgraded facilities with a wider audience, helping more people to connect with the nature surrounding them, and growing support for nature conservation. 

You will occasionally be asked to patrol the local trails in the evening with a colleague, to engage with visitors who may be wild camping, ensuring the forest and local communities are protected from visitor impacts, including wildfire. 

Outwith the season you will plan, develop and deliver audience-building events and assist the Visitor Experience Manager in planning for the following season.

Responsibilities:

• Ensure the efficient and smooth day-to-day running of the Centre, upholding exceptional customer care standards for all
• Deliver a top-class experience for all visitors, ensuring everyone has positive and memorable contact with the RSPB, including giving talks and guided walks
• Promote RSPB membership to visitors and recruit new members, ensuring stringent fundraising standards are met.
• Work with the Visitor Experience Manager to organise the seasonal team, volunteers and rotas
• Plan and deliver income-generating events to attract new audiences
• Produce regular, engaging content for reserve social media platforms, including occasional blogs, ensuring communication is of a high standard and adheres to RSPB Brand guidelines
• Deputise for the Visitor Experience Manager and provide cover for colleagues as required.

Essential skills, knowledge and experience:

• A passion for nature and conservation
• Computer literate in Microsoft Office
• Knowledge and experience of visitor engagement techniques and delivering a high-quality visitor offer
• Proven ability to recruit members to a charity
• Experience of planning and delivering successful, income-generating events
• Experience of creating engaging social media posts, particularly on Facebook and Instagram
• Proven ability to plan and prioritise workloads
• A team player, with the ability to also work on own initiative
• Ability and willingness to work flexibly including weekends and occasional evenings
• 4 National 5s / GCSEs (or equivalent) at grades A-C.

Desirable skills, knowledge, and experience:

• Delivering against targets and KPI’s
• Working knowledge of Equal Opportunities & Diversity
• Health and Safety in the workplace
• Ability to travel in rural areas during work hours without reliance on public transport.

Closing date: 23:59, Sunday, 23rd February 2025

Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.