Operations Jobs

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

The People Team work across the employee life cycle, providing advice, coaching and support, on recruitment and onboarding, engagement, performance management, talent development, pay and benefits, learning and development, employee relations, health and wellbeing, diversity and inclusion and day to day admin and transactional support.

Our people vision to make Catch22 a great place to work underpins our approach.

Job Description

As the People Partner for Catch22 you will provide a proactive and forward-thinking HR service to the business and operate as an internal consultant, influencing, identifying, and maximising opportunities to improve people capability and performance.

You will be responsible for supporting your business areas by providing specialist coaching, support and advice that enables our business development and senior management to effectively deliver their people and business plans.

You will be responsible for giving specialist HR advice in relation to all HR policies and procedures in accordance with best practice, current and proposed employment legislation and local arrangements and support delivery of the HR Strategy and evolving partnering model.

You will develop and maintain excellent working relationships across the People Team, the operational Hubs that you support as well as the rest of the business by offering challenging and influencing at senior manager level fostering a high performance culture.

You will support the business in key areas of employee relations, development, reward, engagement, and resourcing providing key business support to services nationally.

You will provide business support to nominated business areas and provide cover to other business areas as and when needed.

Please see the attached job descriptions for full details of the role: People Partner Job Description

Qualifications

English and Maths.
Level 7 CIPD or proven experience.
Comprehensive and up to date knowledge of employment law and HR best practice, and the practical implications for the management of the employment relationship.
Excellent and up to date knowledge of TUPE regulations, processes, risks and opportunities.
Awareness of current developments in the HR field.
Understanding of organisational development processes and interventions.
Awareness of Health & Safety practice as it relates to HR.

Additional information

Those interested in applying for this opportunity should review the Job Description to find out more. If you have any questions about the role or recruitment process, please contact out team. Email is available on our advert accessible via the application link. Unfortunately Charity Job does not allow email addresses or links in their advert. All of this informaiton is available on our own site. 

Salary: Up to £50,000 FTE per annum dependent on experience

Contract: Full Time, 37 hours per week.

Location: Brasted, Kent, some flexibility with location and home working arrangements. Travel to national sites is required

Benefits:

28 days annual leave + bank holidays, rising to 33 days with service.
Pension scheme with matching contributions of up to 4%
Discounted shopping opportunities

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

We are looking for a proactive, organised, and detail-oriented Finance & Operations Administrator to join our dedicated Operations Team.

This is a varied and hands-on role, responsible for ensuring the smooth running of our finance, office, and building management operations. You'll work closely with all departments, our outsourced partners, and key stakeholders to support the daily functioning of the Society.

Key Responsibilities

Finance Support

• Prepare weekly payment packs for review by our outsourced accountants.
• Process invoices, expenses, and bank credits, ensuring correct authorisation and coding.
• Manage credit card expenses and out-of-pocket expenses via our online platform.
• Assist with debtors, creditors, and quarterly reviews with outsourced partners.
• Support the annual financial audit and maintain organised financial filing systems.

Office Administration

• Oversee office cleanliness and liaise with Facilities Management Receptionist as needed.
• Coordinate room setup, catering, and staff meetings.
• Maintain office supplies, stationery, and consumables, ensuring they are stocked and within use-by dates.
• Manage the Business Trainline platform and liaise with suppliers to review pricing.

Health & Safety

• Assist with Health and Safety administration, ensuring compliance with regulations.
• Act as a Fire Marshal and First Aider, conducting regular checks and maintaining supplies.
• Conduct monthly building health and safety checks and manage risk assessments.
• Provide health and safety inductions for new staff and contribute to policy development.

Building Management Assistance

• Support facilities management projects and liaise with contractors to resolve issues.
• Maintain key logs, coordinate building access, and manage handyman requests.
• Prepare tenant rent and service charge invoices and provide building inductions for new staff.

Key Attributes

• Proven 3+ years of experience in an administrative role, ideally in a similar environment.
• Strong organisational skills with attention to detail and the ability to prioritise effectively.
• Proactive and self-motivated with excellent communication skills.
• Proficient in IT, especially Excel, and experience using online expense platforms.
• Flexible and able to manage tasks under pressure while maintaining a high standard of work.

What We Offer

• Competitive salary and benefits package.
• A friendly, supportive and collaborative work environment with room for personal and professional growth through our training opportunities.

The Physiological Society is an equal opportunity employer. We are committed to actively promoting equality, diversity and inclusivity, creating an inclusive environment for all employees.

How to Apply
If you're a proactive and organised individual with proven administrative skills, we'd love to hear from you. Please submit a cover letter outlining why you’re the ideal candidate for this role

Please do not apply  if you do not have the legal right to work in the UK.

The application deadline is 28 February but we reserve the right to interview strong candidates as they arise.

We are seeking a skilled and dedicated Operations and Office Coordinator to join our growing team and contribute to our mission of supporting individuals affected by spinal cord injuries.

This isn't just an administrative role! As an Operations and Office Coordinator at Back Up, your primary objective is to provide comprehensive operational support while fostering a positive and efficient workplace for the team. This pivotal role extends beyond administrative duties—whether it's liaising with IT to prepare laptops or conducting Health & Safety inductions for new joiners, you ensure a smooth transition for new staff members. Additionally, you will be responsible for keeping health and safety protocols up to date and managing the office to be a great workplace for the team. Your diligent efforts directly contribute to the effective management of services within the charity, furthering its mission to empower individuals impacted by spinal cord injury by delivering services that promote confidence, independence, and positive adjustment.

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience, and potential to apply.

About us:

At Back Up, we inspire people affected by spinal cord injury to get the most out of life. Each year, we reach over 1,000 people with our award-winning services that are designed and delivered by people affected by spinal cord injury.

Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive, and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Help build powerful and sustainable communities of peer support groups for kinship carers.

About the role:
Funded by the Department for Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will be home-based with frequent travel across the London Boroughs and the South East of England, but initially predominantly working in and around Greater London.  Note - some work outside this area may be required.

You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers.

You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.

Who we are looking for:
We are seeking a person located in or close to Greater London, and willing to travel across the South East of England who possesses the drive, passion, and skills to:

• Establish new Peer Support Groups across a diverse range of communities
• Supervise a small team of Peer Support Development Officers
• Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives
• Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community
• Maintain current Peer Support Groups, taking the lead from the national Hub
• Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products

In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey toward sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.

As you establish new groups, you will provide training to help them lead their groups effectively, and develop a healthy group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.

We are ideally looking for candidates based in or around Greater London and willing to work initially across the London Boroughs and into the South East of England. This role may involve work to establish groups on the periphery of this area that currently have no dedicated Development staff.

An essential requirement of the role is to be a driver with access to a vehicle for work purposes.

Key responsibilities: 

Service delivery:

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events
• Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency.  Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to the development of new groups
• Recruit and retain support group leaders to develop their peer support groups
• Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running, and promoting a group)
• Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment, and community
• Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community
• Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups
• You'll collaborate closely with the ‘Hub’ team to provide a joined-up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required

Management and supervision: 

• Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
• Oversee tactical development of new sustainable groups in your area and your team
• Help set clear objectives to achieve targets and outcomes
• Actively encourage personal development and learning
• Increase efficiencies and impact across the team
• Ensure good team induction processes and systems are in place
• Role model Kinship values 

Team culture:

• Act in the best interest of Kinship and the families we support. Maintain and contribute up-to-date understanding of kinship care
• Deliver effective administration with attention to detail and keeping to deadlines
• You'll identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaign work. Your work will directly contribute to our advocacy efforts and help us drive positive change for kinship carers
• Actively contribute to delivering and evidencing a high-performing service
• Take responsibility for your ongoing continued professional development
• Work in line with the Kinship values

How to apply and tips for your application:

• Please send us a cover letter and a CV.
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 page on your covering letter.
• As part of the interview process, we will send you some of the questions in advance.

Context and Background

The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse.

We’ve been here for children for over 100 years. From our campaigns to our services- we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.

Within the Income Generation Directorate our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.

To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. We are looking to significantly grow our income in new and innovative ways. To achieve this growth, we need the very best team in place to deliver to ambitious targets.

The Donation Processing Team Manager is responsible for providing strategic leadership and oversight to the donation processing function within the NSPCC. This role involves developing and implementing strategic plans for the team and leading projects to evolve and develop donation processing practices in line with Income Generation Directorates strategic direction.

Additionally, this role involves close collaboration with the finance and fundraising teams to ensure seamless donation processing and accurate financial reporting. Central to the role is fostering a culture of continuous improvement and ensuing compliance with the legal regulations associated with not-for-profit fundraising

Working arrangements regarding hybrid working are flexible however, the Donation Processing Team is based in London so regular travel to London would be required. 

Job purpose

To oversee the processing of all donations to NSPCC, as well as take the lead on Gift Aid for the organisation and the operational management of our third-party response handling and fulfilment agency.

1.  This role involves managing the operations of the donation processing team of 9 staff and ensuring their work is carried out accurately and efficiently.
2.   The role will be responsible for ensuring the work of the team is compliant with relevant regulations, internal policies/procedures and best practice in donation processing.
3. The post holder will foster close working relationships with the finance and data teams, as well fundraising managers to ensure the team continue to evolve to meet the needs of an ever-changing fundraising landscape.
4. The role will play a key role in modernising existing practices, setting up new processes and managing change, as we transition to a new CRM database and there is increased organisational focus on ensuring supporter experience is at the centre of what we do.

This role would suit candidates with a passion for creating collaborative working environments, with interest in the nature of charitable giving and a background in financial administration, fundraising finance, or charity supporter services. 

Key relationships - Internal

• Head of Planning, Performance and Processing
• Line management of the Donation Processing Team Leaders and Response and Fulfilment Lead
• Senior Fundraising Managers across the directorate
• Finance and Technology Business Partners
• Compliance Manager

Key relationships - External

• Any key suppliers

Main duties and responsibilities

1. Managing the Operations of the Donation Processing Team:

• Supervise and support a team of 9 staff members, ensuring their tasks are completed accurately and in line with SLAs.
• Conduct regular performance reviews and provide feedback to team members.
• Develop and implement training programs to enhance team skills and knowledge.
• Monitor daily operations and address any issues or bottlenecks promptly.
•  Ensure the team meets all deadlines and performance targets.

2. Ensuring Compliance with Regulations and Best Practices:

• Stay updated on relevant legal regulations and best practices in donation processing.
• Develop and enforce internal policies and procedures to ensure compliance.
• Conduct regular audits to verify adherence to regulations and internal standards.
•  Address any compliance issues or discrepancies promptly and effectively.

3. Fostering Close Working Relationships with Other Teams:

• Collaborate with the finance team to ensure accurate financial reporting and reconciliation of donations.
• Work closely with the data team to maintain accurate and up-to-date donor records.
• Facilitate regular meetings and communication between the donation processing team and other teams.
• Identify opportunities for cross-departmental collaboration and process improvements.

4.Evolving Processes and Managing Change:

• Lead the development and implementation of new processes and ways of working.
• Manage the transition to a new CRM database, ensuring minimal disruption to operations.
• Monitor the effectiveness of new processes and make adjustments as needed.
• Communicate changes clearly and effectively to all stakeholders

Responsibilities for all Staff within the Incomer Generation Directorate

• A commitment to safeguard and promote the welfare of children, young people and adults at risk.

Person specification

1. Experience with processing a large volume of donations for a big, complex non-profit.
2. Proven ability to manage, coach, and develop high-performing service delivery teams in a collaborative environment.
3. Strong knowledge of legal regulations for non-profit fundraising, including gift aid, and best practices in donation processing.
4. Ability to turn strategic vision into actionable plans and adapt quickly to new opportunities and changing priorities.
5. Experience modernising administration systems.
6.  Excellent analytical and problem-solving skills, with creative solutions for complex issues.
7. Proven ability to lead and manage projects from inception to completion, ensuring they are delivered on time and within scope
8.  Experienced in managing change within an organization, including identifying areas for improvement, developing strategies to implement changes, and ensuring smooth transitions.
9.  Ability to maintain positive, productive relationships with diverse stakeholders.
10. Highly organized, detail-oriented, and able to work in a fast-paced environment.
11. Experience with fundraising CRMs and Microsoft Office, especially Excel; SQL database experience is a plus.
12.  Excellent written and verbal communication and presentation skills.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
•  We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
•  All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

We are looking to recruit an experienced individual with a strong background in operations and office management, financial management, human resources, and some experience of communications to play a central role within our small but dynamic team. The role focuses on developing and overseeing the smooth running of our internal systems and processes, ensuring financial, legal and regulatory compliance, developing and managing a database to monitor the implementation of our strategic plan, and managing risk. 

ILP is a network of talented and passionate pro bono lawyers drawn from diverse countries and cultures across the globe. We mobilise teams of legal experts to support the policy and legal needs of marginalised communities, their governments, and their social movement organisations. Our partners are civil society organisations, governments, community groups and investigative journalists. 

The Operations Manager role combines governance, human resources, financial management and operational delivery, with some involvement in communications. Working closely with the Executive Director and external bookkeepers, you will be critical in ensuring that all legal, regulatory and statutory requirements of the charity are met, in addition to delivering accurate financial management, and carrying out key HR functions. You will lead on general office management, including IT systems, events and logistics, and be responsible for some communications functions, including managing ILP’s website and social media.  

This is a broad and varied role of critical importance to the smooth and effective running of the charity.

Please download our application pack for more details including the full role description and candidate profile.

ILP is an equal opportunities employer. The current Operations Manager is available to answer any questions about the role.

Member Support & Administrative Assistant
6-Months Fixed Term Contract
Location: Central London (Russell Square), with 1-2 days per week in the office
Salary:  £24,000 per annum FTE pro rata
Hours: Full time (35 hours per week), 9-day fortnight (every second Friday off and paid)

Charity People are working with a national body for personal, social, health, and economic education-a school curriculum subject that equips pupils with the knowledge and skills they need for life and work. From mental health and online safety to economic wellbeing and equality, their work helps teachers and schools nationwide to raise standards. We are seeking a Member Support & Administrative Assistant to join their friendly team.

This role is ideal for someone looking to further their career in administration or seeking an entry point into the charity and education sectors.

Key Responsibilities:

As the Member Support & Administrative Assistant, you will:

• Be the first point of contact for member queries via phone and email, providing a professional and friendly service.
• Maintain our membership database by updating contact records, logging queries, and processing memberships and payments.
• Support the organisation of events such as webinars, conferences, and face-to-face training, including delegate registration, logistics, and technical support during live webinars.
• Assist with event preparation, including setting up conference materials and liaising with participants.
• Provide general office and administrative support to other team members as needed.

Essential Skills & Experience:

• Experience in customer support and handling queries via phone and email.
• Strong communication skills, with the ability to write clear and professional emails.
• Proficient in using Microsoft Office (Word, Excel, Outlook) and databases.
• A proactive, self-motivated approach, able to work both independently and as part of a team.
• Good organisational and multitasking skills, with a conscientious and thorough work ethic.
• Basic experience with processing invoices and payments is desirable.

Personal Qualities:

• Professional, friendly, and enthusiastic manner.
• Willingness to learn and take initiative.

How to apply:

Please send your CV as soon as possible as we are reviewing applications on an ongoing basis.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We need someone to join our Head Office team. The successful candidate will be looking for:

A fulfilling role and want to feel they are making a difference.

Looking for a challenge, be good at problem solving and self-motivated.

Be objective and able to identify potential issues, offering solutions and bringing them to effective resolution, communicating where necessary.

You will need a professional accounting qualification or be qualified by experience (minimum 3 years in a finance role). You will feel confident leading the day to day recording of the charity’s finances. Our funding streams are complicated so you will need to be organised and methodical to record income and expenditure appropriately between services and funds.

You will be the first point of contract for internal and external finance queries and provide support to other areas of the business which fall under the responsibility of the department.

You will have a key role in the business team, being involved with all areas and providing support to the Finance and Resources Manager.

Our business is always evolving so no two days will be the same; the opportunity to make a difference is here.

The successful candidate will:

• Have excellent attention to detail and accuracy, especially when working under pressure.

• Have a good working knowledge of using the SAGE accounting system (or equivalent) and experience of financial processes.

• Have a professional accounting qualification or proven experience.

• Have excellent communication skills to communicate clearly and concisely, internally and externally, keeping relevant parties properly informed.

• Have an excellent understanding of Office 365, and work at a level where they are able to provide basic advice and support to others.

• Be able to work flexibly and independently, with minimal supervision.

• Be organised and proactive in managing supplier contracts and resources, ensuring that the organisation is able to run efficiently while achieving value for money.

• Be confident and able to adapt their skills to meet the requirements of an ever-changing organisation.

The environment is friendly and supportive, working in a close-knit team, where you will be encouraged to learn and develop. We are open to applications from individuals who have worked in the commercial sector or perhaps for a small/medium business where the role covers many aspects of the needs of the business, but some knowledge and experience of working in a charity is desirable and an interest and commitment to our work is essential. Salary will be dependent on experience and qualifications.

How to apply:

Please find an application form, guidance notes and job description on our website here: West Sussex Mind | Finance and Resources Assistant Manager 

If you would like to have an informal discussion prior to applying, please contact us to arrange this with Mandy Middleton.

This role is being advertised as a rolling recruitment role and therefore, we encourage applicants to apply early to avoid disappointment. We are looking for the right candidate so apply now if this feels like the right role for you. We reserve the right to close this vacancy at any time once we have found a suitable applicant.

Interview date: To be arranged.

Please note we are unable to provide sponsorship for this post, you must therefore be able to demonstrate your eligibility to work in the UK.

This post is subject to a basic DBS check.

No agencies or CVs.

West Sussex Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Here is a link to our Equality, Diversity and Inclusion statement - West Sussex Mind | Equality, diversity, inclusion and equity statement

About us

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.

About the role

We are transforming and modernising our charity to create a sustainable operating model that delivers greater quality and impact.

We want to enable our staff to work smarter and be able adapt their activities to the fast-changing operating context, while also improving the efficiency and effectiveness of our staff teams. We also desire our organisational design to ensure that our future structure is ground in our EDI strategy and enables our people to thrive. As part of that work, we are looking to restructure our services directorate and need an Organisational Design Manager to play a crucial role in shaping the structure and roles of the services staff team, recognising the impact of these changes on the wider organisation. This 12-month contract role will work alongside the Leadership team, services design and delivery experts and the Resources Directorate to lead on the work required to design and implement new roles, structures, and job families as well as supporting the work around improving processes related to the way we structure ourselves.

Main duties and responsibilities

• Conduct comprehensive organisational assessments (using inputs from workshops, industry comparators, and stakeholder feedback) to identify the current roles, structure and areas for improvement.
• In collaboration with Services leadership, project manage the new organisational design strategy (that covers creating job descriptions, formalising structures, and introducing job families) to align with the Refugee Council’s strategic objectives, services right sizing design principles, and the timelines of the wider change programme.
• Collaborate with senior leadership and wider organisation to drive change management initiatives and to embed new structures and ways of working in the wider charity.
• Design and facilitate workshops and training sessions to support organisational development.

For more information on the role and to apply, please visit our website via the apply button.

Closing date: 14 February 2025

Interview date: TBC

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Animal Rehoming Centre Manager

We are seeking a dedicated Centre Manager to lead a passionate team in delivering high-quality animal care and rehoming services at a Hertfordshire centre.

This is a fantastic opportunity for an experienced manager with a passion for animal welfare to make a real impact!

Position: Centre Manager
Salary: £31,000 - £35,000 per annum (depending on experience)
Location: Tyler’s Way, Watford, WD25 8WT
Hours: 40 hours per week, including alternate weekends
Closing Date: 27th February 2025

About the Role

As Centre Manager you will help guide the future growth and potential development of the site, as they strive to give every animal the best chance of finding a new home. You will be responsible for the day-to-day operations of the Hertfordshire site, ensuring the highest standards of animal welfare and rehoming services. You will lead and develop a dedicated team of staff and volunteers, ensuring smooth centre operations while delivering excellent customer service.

Key responsibilities include:

• Managing all operational activities related to animal care, welfare, and rehoming.
• Leading and motivating a team, ensuring effective staff training and performance management.
• Overseeing the intake, assessment, and rehoming of animals, ensuring high welfare standards.
• Ensuring compliance with health and safety legislation, risk assessments, and centre policies.
• Managing budgets, fundraising activities, and local events to generate income.
• Engaging with the local community to raise awareness and build partnerships.
• Ensuring facilities and grounds are well-maintained and fit for purpose.

About You

We are looking for a strong leader with excellent organisational and people management skills.

Essential skills and experience include:

• Management experience in animal welfare or a similar environment.
• A proven track record in leading and developing teams.
• Excellent communication and interpersonal skills.
• Strong coaching and staff development experience.
• The ability to prioritise workloads and manage multiple responsibilities.
• Good IT skills, including Microsoft Word, Outlook, and Excel.
• A full driving licence and access to a vehicle.

If you are hardworking, reliable, and passionate about animal welfare, we’d love to hear from you!

About the Organisation

The charity is one of the UK’s leading animal welfare charities, dedicated to the rescue, rehabilitation, and rehoming of animals. The Hertfordshire centre provides vital support for animals in need, and they rely on the dedication of the team to ensure the best outcomes for every animal that comes through the doors. They are committed to improving the lives of the UK’s pets, providing love and care in helping them find a new home.  Join the team and help to shine a light for brighter futures for every pet.

Other roles you may have experience of could include: Animal Welfare Manager, Animal Shelter Manager, Operations Manager, Rehoming Centre Manager, or Veterinary Practice Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Learning with Parents supports all families to have positive learning interactions together and leads the sector to learn what works in tackling inequality. The Operations Coordinator will play a key role across the charity, supporting the smooth running of Learning with Parents’ core functions during a period of growth and enabling the team to effectively deliver our programme and achieve impact for disadvantaged families. 

In particular, they will assist the Operations team with HR and recruitment processes, providing additional administrative capacity and supporting our finance functions.

About you

A successful Operations Coordinator will be eager to work in a small team, have a can-do attitude, and be keen to get stuck in to support the charity’s growth and impact. 

Our ideal candidate would also be able to provide examples of when they have used the following skills and experience: 

• Good organisational skills and ability to prioritise effectively

• Good attention to detail

• Excellent communication skills, verbally and in writing

• Ability to work well as a team and with a range of different stakeholders

• Keen to learn and develop new skills

• A desire to champion and uphold our organisation’s vision, mission and values.

Our ideal candidate might also be able to provide examples of when they have used  some of the following skills and experience, although these are not essential: 

• An understanding of education inequality in the UK

• Lived experience of some of the barriers that families from disadvantaged communities face in engaging with children’s learning 

• Experience in (an) administrative role(s) 

• Experience of book-keeping or support with other financial functions. 

Our Values 

Our Learning with Parents values are key to how we work and inform our strategy, programme, and how we collaborate.

Ambition

We strive do more for the families, schools and organisations we work with

Collaboration

We value the voices of others and achieve more by working together

Exploration

We are curious and seek evidence to inform our work

Innovation

We test, learn, adapt and embrace failure in our pursuit of progress

Integrity

We act responsibly and honestly, and default to transparency

Supportive environment

We work to create an environment which supports growth, belonging and wellbeing for everyone 

Benefits

We have a passionate team and supportive culture, which was recognised as we were named one of “The top 100 organisations to escape to in 2022” by Escape the City. In addition, we offer:

• Generous holiday allowance (36 days, including bank holidays and a Birthday day)

• Enhanced maternity and paternity leave policy

• Income protection in case of sickness

• Flexible working times

• Social events

• Environmental (Net Zero) Pension

• Cycle to work scheme

• Benefit Hub, including virtual GP and discount scheme 

To Apply 

Directly on our website, please submit a CV and one-page Cover Letter outlining:

• Why do you want to work for Learning with Parents?

• Why do you want the role of Operations Coordinator?

• What skills or experience do you have that would make you a good candidate for this role?

Deadline: 20th February 2025. 

Provisional dates for the first round interviews will be online on the 3rd March 2025.

Second round interviews will be in person, at our Bristol offices on 10th March 2025.

We think it is important that our charity reflects the lived experience of our beneficiaries, and we want to be an organisation where employees and supporters from any background can thrive. We particularly welcome applications from disabled, ethnic minority, Lesbian, Gay, Bi, Trans including non-binary (LGBTQ+) candidates, and candidates from low-income families. These groups are currently underrepresented at Learning with Parents, and we are committed to increasing representation and diversity at the charity.

Due to the nature of our work with young people, on acceptance of offers all Learning with Parents employees are subject to a DBS check in accordance with Safeguarding Policies and offers will also be subject to reference checks.

PA to the CEO and Board of Trustees

£38,000 - £42,000 DOE

London

Full time, permanent

In this role you will provide administrative and organisational support for the CEO and associated internal stakeholders, including the Board, Committees and the Senior Leadership Team.

You will be pivotal in overseeing the provision of administrative support within the charity as a whole and act as the Board Secretary. Within this role you will organise Board meetings and all associated papers for meetings, including agendas and minutes.

The successful candidate will possess experience of providing administrative support to senior leaders, alongside a track record in using IT and financial systems. Experience of managing internal relationships, competing priorities and confidential and sensitive information is also essential.

Application is by way of CV and Supporting Statement matching your skills and experience to the person specification and outlining your motivations for applying.

Executive Assistant to CEO
Croydon Almshouses
South Croydon/Hybrid with 3 days in the office and 2 days at home per week, with flexible working 
Full time
Permanent 
£37,000
Excellent benefits including 25 days annual leave plus Bank Holidays, contributory workplace pension scheme, and excellent training and development opportunities 

Are you an experienced EA or do you have significant experience of administration, particularly servicing a Board and Committees? If you would like to use your skills to be part of a small, dedicated staff team, supporting the CEO and Board, we would love to hear from you.

Charity People are delighted to be working with Croydon Almshouses, which improves the quality of life of older people and others in need in the local community, to recruit an Executive Assistant to the CEO.

Croydon Almshouses is the oldest charity in Croydon. For over 550 years, they have been supporting people who experience the impact of poverty. Since 1447 they have offered almshouses, and currently there are two: the Elis David Almshouses, a modern purpose-built block of 55 flats in central Croydon, and the Mary Tate Almshouses, which comprise seven cottages overlooking Cricket Green in Mitcham. For the last 40 years, they have also awarded grants to community groups and individuals of all ages across Croydon who are in need, or facing distress or hardship, and to local and national organisations which help them.

At the heart of everything is 'community'. This is an exciting time to join Croydon Almshouses as their 2024-2028 strategy Do More, Do Better aims to take them into the next chapter by expanding operations to enhance impact in local communities.

The role

The Executive Assistant to CEO will provide support to the Chief Executive Officer to fulfil her responsibilities and enhance her effectiveness. This will also include working closely with the Board of Trustees and the Senior Leadership Team.

Key responsibilities

• Executive Support & Diary Management: Manage the CEO's diary, prepare for meetings, maintain action logs, and provide proactive support in work planning.
• Governance & Administration: Organise and service Board, Committee, and staff meetings, including agendas, minute-taking, and follow-ups on actions, and line manage Senior Administrator.
• Operations & HR Management: Oversee office operations, supplier contracts, data protection compliance, HR functions, and staff development.
• Project & Budget Management: Supports and sometimes leads projects, manages a small budget, and ensures cost-effective procurement of services and equipment.

Who are we looking for

To be successful in this role, you will need to demonstrate the following skills and experience:

• Significant experience of administration, particularly servicing a Board and Committees
• Significant experience in providing support to a senior executive, preferably as an EA
• Excellent communication skills - both written and verbal
• Exceptional organisation skills and attention to detail
• Excellent working knowledge of Microsoft Office

Croydon Almshouses is a small, dedicated team who work effectively together, and all contribute to making a positive, impactful difference in the lives of beneficiaries. You will need to demonstrate the following attributes:

• The ability to respond to changing and varied priorities
• Thrives in learning new information and taking a proactive approach to facilitating impact
• A patient and pleasant disposition in email, face-to-face and on the telephone
• Common sense, approachability and sense of humour
• Ability to adapt positively to change
• Highly resourceful, self-motivated and with strong emotional intelligence

How to apply

The application process is CV and supporting statement. Please share your latest CV with Jen D'Souza at Charity People. Jen will share the pack and full details on how to apply. The closing date is midnight on Monday 10 February. Interviews will take place in person on Monday 24 February.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Jen if you require any assistance or adjustment to help ensure the application process works for you.

At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

The Unity Project (TUP) supports people who are facing poverty and homelessness because their immigration status allows them ‘no recourse to public funds’ (NRPF). We are seeking an experienced and qualified immigration advisor to manage our specialist casework service. 

We believe NRPF should not exist and we are working to end it. Until then, we seek to minimise its impact by supporting people to make the ‘change of conditions’ (CoC) application to access public funds. We are a small organisation which has achieved national systemic change through the clear strategic focus of our casework. As the number of people affected by NRPF continues to grow, we are looking to take our casework service to the next level so that we can support more individual applicants and deepen our impact.

As Legal Casework Manager, you will oversee the casework process from start to finish, prioritising compassionate and effective support to applicants and ensuring we meet all regulatory requirements, while also holding a limited personal caseload. You will supervise our dedicated team in London, overseeing their professional development and personal wellbeing.  You will also focus on the strategic impact of our project, identifying opportunities for improvement internally, and working closely with our Strategic Casework Lead and external partners to achieve systems change through litigation and other channels.

You can view the Job Description and Person Specification by clicking on the below link, or on our website if you don't yet have a Charity Job account.