Operations Jobs

The HAF Project Manager is the strategic lead for the HAF programme. You will manage a budget of over £800,000, make commissioning decisions, and ensure strong due diligence processes and quality control. You will collaborate with HAF provider organisations from the voluntary and community sectors, ensuring high-quality delivery. Additionally, you will work closely with YCF colleagues to communicate the impact of HAF, represent YCF in senior spaces, and assist in reporting to YCF’s Board of Trustees.

Working closely with Camden’s Children’s Commissioning team and YCF’s CEO you will ensure that each HAF programme in Camden offers participating children and young people a diverse and enjoyable range of activities provided by respected organisations, operating at the highest levels of safety, quality, and in alignment with the Department for Education’s funding requirements. You will report to YCF’s CEO and to Camden Council on the programme’s delivery and impact, and will lead on all reporting.

This is a fantastic opportunity for someone with experience or interest in cross-sector partnership work, with programme management experience, and a drive to make a difference in the lives of children and young people. The role requires self-awareness, the ability to learn quickly, and a willingness to pitch in with the wider work of YCF, as we are a small team with limited resources.

This varied and impactful role offers incredible development opportunities for someone with strong organisational, numeracy, and stakeholder management skills, as well as a passion for improving the lives of Camden’s children and young people. Flexibility, quick learning and a collaborative attitude will be key to success in this role. YCF will provide training and support to help you thrive as you step into the role, and you will be supported by YCF’s CEO and the Head of Partnerships and Grants.

We are ideally looking for a candidate who brings experience in: budgeting and budget management, commissioning/ grantmaking, due diligence processes, impact reporting, stakeholder management and strategic leadership. 

Person Specification:

Please note, the person specification outlines our ideally sought experience. However, if you meet some of the essential criteria but are confident in your ability to learn quickly in post or bring adjacent experience (and can demonstrate at interview), please do apply.

The successful candidate will be able to demonstrate the following experience:

Essential:

• Proven project coordination/management skills including ability to liaise with a complex range of stakeholders – and exceptional time management and organisational skills
• Strong and proven skills using excel, managing complex budgets
• Experience of effective partnership building and stakeholder collaboration, with good communication skills and ability to get along with people
• Ability to plan and prioritise own workload, and self manage in a busy environment with competing demands
• An appreciation of Camden and its voluntary sector
• Degree-level educated (or equivalent experience)– with 5 GCSE level (A*-C) to include English and Maths

Location: Camden office (at least 3 days a week), with some hybrid working, and travel around Camden, especially in delivery periods

Reporting to: YCF’s CEO

Hours: 37.5h pw (with occasional out of hours visits – and some working over Spring, Summer and Winter school holidays)

Start date: ASAP (ideally by March 2025)

Contract type: 12 month fixed term contract (until end of March 2026) – with a possibility of extension, depending on DfE decisions

OASIS PROJECT LEAD: CENTRE FOR WARMTH PROJECT

OASIS HUB HENDERSON AVENUE

PART TIME, 30 HOURS PER WEEK

FIXED TERM CONTRACT (12 months)

SALARY: £19,554 per annum, 0.75FTE (£26,072 for 1 FTE)

We are thrilled to offer an exciting opportunity for a project worker to lead our Centre for Warmth initiative, a vital community-driven project aimed at improving access to essential services and supporting local residents in building stronger, more connected communities. This role will focus on engaging a wide range of community members, including working with schools to provide key information about CO alarms, supporting individuals in signing up for the Priority Services Register, and developing an engaging and inclusive program at our Oasis Community Space that brings people together.

We are looking for a passionate and proactive individual who thrives on making a tangible difference. You will be responsible for identifying local needs, coordinating services, and creating opportunities for residents to access important information and resources. Strong communication skills and a creative approach are key, as you’ll be working across various community settings to promote well-being, safety, and community cohesion.

In this role, you will have the opportunity to develop and coordinate initiatives that address a range of issues important to the local community, from safety awareness to energy support services. You will work closely with schools, local organizations, and partners to ensure that residents are informed, empowered, and supported in making positive changes in their lives. The role will involve designing and delivering community-focused programs at the Oasis Community Space, creating an environment where everyone feels welcome and encouraged to participate. If you're passionate about building community resilience and making a real impact, this role offers a chance to do just that while being part of a dedicated and collaborative team.

The successful post holder must have:

· Good standard of basic education, (A-Level equivalent)

· Experience facilitating groups and organizing engaging group activities.

· Experience managing and working with volunteers.

· Good project management skills, able to balance a range of priorities.

This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:

· A pension scheme, currently offering 7% employer contribution.

· A generous holiday allowance.

· Working as part of a friendly, community-minded team of professionals.

If you are interested in being part of this service, then please:

Email your CV including a Supporting Statement . Your Supporting Statement should be no more than two A4 pages and must address the following questions:

· Please expand on your CV to tell us about the relevant experience you have in facilitating community groups and organising group activities.

· What would an empowering model look like when it comes to developing the ‘Centre for Warmth’ as part of Oasis?

Completed applications should be returned by 9am Friday 28th February 2025

Interviews will take place at the Oasis Community Space, DN158LG on Wednesday 5th and 6th of March 2025

The successful candidate will need to be provide proof of the right to work in the UK.  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

We are looking to recruit an enthusiastic individual to join the Finance and Operations Team at The Eve Appeal. 

The Finance Assistant will be supporting the day-to-day financial operations of The Eve Appeal – processing all income, invoices and liaising with the wider team to ensure that it is accurately recorded. This role serves as the first port of call for finance queries across the organisation. 

The Eve Appeal is striving to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be their full selves and work together to drive positive change. We strongly encourage applications from all sections of the community – especially those under-represented in the sector at the moment. 

No formal qualifications are needed for this role, nor is previous charity sector experience and we encourage everyone with the appropriate skills, experience and potential to apply. 

To apply please upload an up-to-date CV along with a cover letter, of no more than two A4 pages, detailing your suitability for the role. Only applications with a cover letter will be considered. 

Work setting: Hybrid
Salary: £34,000-£36,000 per annum
Contract: Permanent
Hours: Full-time (35 hours per week)
Location: London

Are you a highly organised professional with excellent communication skills and the ability to communicate clearly with stakeholders at all levels? Do you have experience supporting senior leadership and the Corporate Services team?
 
TPP are recruiting a dynamic Business Support Executive on behalf of our client, a respected professional body that champions quality management for the benefit of society.
 
Benefits:
 

• Employer pension contribution up to 10%
• Life Assurance
• Flexible working
• Income protection
• Employee Assistance Programme
• 25 days’ holiday Bank holidays
• Discount platform

 
The Role:
 
As the Business Support Executive, you’ll manage executive support, project administration, and corporate governance activities. Reporting to the Office Manager, you’ll ensure smooth operations across a variety of areas while contributing to the organisation’s mission and values of integrity, innovation, and inclusion.
 
Main responsibilities:
 

• Provide executive support to senior leadership, including diary management, travel coordination, and expense processing.
• Manage the administration of strategic projects, including tracking progress and coordinating regular updates.
• Support corporate governance functions, such as trustee recruitment, meeting preparations, and key events.
• Organise and facilitate office activities, such as team socials and wellbeing initiatives.
• Maintain essential office functions, covering for the Office Manager as required.

 
Essential requirements:
 

• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Experience managing diaries and liaising with stakeholders at all levels.
• Professional handling of confidential information.
• Proficiency in MS Office.
• Friendly and positive attitude, with the ability to build strong relationships across diverse teams.
• Ability to work at own initiative and solve problems independently.

 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Purpose: 

Reporting to the Business and Governance Manager and working closely with colleagues across the Foundation, the Operations Assistant is a vital role in the efficient functioning of The Royal Foundation as well as fostering a positive work environment. 

Role description and core responsibilities 

The Operations Assistant plays a key role in the Foundation supporting a busy office, as well as providing hands on support to IT function. 

This role goes beyond simply checking off tasks - It is about being confident, approachable, and unafraid to speak up when needed (yes, even with a lighthearted “Hey! Who left their mug in the sink?”).

Office Administration 

• Act as first point of contact for general operational enquiries

• Manage post, deliveries and couriers for the Foundation 

• Ensure that the office facilities are maintained to the highest of standards and any issues identified are escalated promptly and resolved 

• Responsible for ensuring office supplies are maintained and ordered as required 

• Responsible for reporting and following up with all office faults/issues to the Facilities Management Helpdesk 

• Support office health and safety, including undertaking first aid and fire warden training 

• Support Director of Finance and Operations and the Finance team with occasional ad hoc administration tasks as required 

• Other general administrative support as required 

IT Support 

• Liaise with outsourced IT Support for devices setup for new and existing users 

• Manage mobile phones for the Foundation

• Manage IT equipment (including Photocopier contract, AV Equipment) at the office and raise any faults with the relevant stakeholder 

• Support the Business and Governance Manager with any other IT management as required 

• Support Salesforce CRM Administrator with basic Salesforce administrative tasks

• Assist in the coordination of daily operational tasks and processes 

• Maintain accurate records and ensure timely processing of orders, invoices, and inventory management 

• Liaise with internal teams, suppliers, and customers to ensure smooth communication and operations 

Relevant knowledge, experience and personal qualities  

Knowledge & experience:  

• Significant office administration experience ideally with broader experience in at facilities management and IT

• Demonstrable experience dealing with stakeholders at all levels 

• Strong IT skills are essential, particularly with Microsoft Office 365, Windows, macOS

• Salesforce CRM experience is desirable. 

• Interest in environmental sustainability 

• Charity sector experience

Personal qualities:  

• A team player, flexible and able to respond positively to an ever-changing environment, prioritising work effectively 

• Attention to detail with the ability to maintain an excellent level of accuracy

• Highly organised and able to help organise those around them 

• A people person, able to work closely with multiple stakeholders 

• Excellent communication and interpersonal skills 

• Willingness to learn and develop new skills

• Self-starter and independent thinker; able to solve problems and instigate solutions. 

• Shows initiative and takes responsibility for own workload 

• Absolute discretion in dealing with sensitive and confidential matters 

Our Company & Culture:

The Royal Foundation is committed to equity, diversity, and inclusion and to ensuring a positive, safe, and respectful environment which promotes the wellbeing and dignity of our employees, partners, suppliers, and those whose interests we represent. We are committed to promoting a positive and inclusive working environment that has a diversity of people and views, and one that supports our culture of collaboration and curiosity. These principles underpin our professional behaviour and are embedded in our policies, procedures, day-to-day practices, and external relationships.  We therefore welcome and encourage job applications from people of all backgrounds.

If you have the relevant skills and enthusiasm for the role, then we want to hear from you. 

Please send your CV and a one-page covering letter explaining your motivation for applying and how you meet the skills and experience required for the role by clicking ‘Apply’ now.

• Salary:  £30,000 pa.
• Location: Central London office three days a week, with flexibility to work remotely the remaining two days
• Contract type: Permanent 
• Holiday: 25 days per annum
• Hours: 37.5 hours per week (Monday to Friday)
• Benefits: Pension scheme (non-contributory), private medical insurance, life insurance, season ticket loan

Patrons and Legacies Manager

Ref: LL/25/01

Part-Time - 28 hours per week (0.8 FTE), worked between Monday and Friday

£38,929.50 - £45,417.75 FTE per annum, plus benefits

St James’s Square, London SW1 (with flexibility in line with hybrid working policy)

About The London Library

For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.

About the Role

We are seeking a Patrons and Legacies Manager to join our dedicated Development team.

In this pivotal role, you will:

· Oversee and manage the Library’s regular giving patrons programme - develop and implement strategies to maximise patrons’ income, retain and increase the number of patrons

· Oversee and manage the Library’s legacy giving programme, develop and implement strategies to promote legacy giving, steward legacy pledgers and grow the number of legacy pledgers

· Support with the management of international giving programmes including leading on the US patrons programme

About you

You will have:

· Demonstrable experience of fundraising from individual donors

· Demonstrable experience of donor or patron management and administration, legacy management and an understanding of legacy giving, preferably within a cultural organisation

· Ability to work with absolute discretion, confidentiality, tact and diplomacy

· Excellent communications skills, with meticulous concern for detail and accuracy, able to convey information orally or written in a clear, concise, and friendly manner, and present effectively to groups of people

· Ability to work independently or supportively as part of a team, facilitating and co-ordinating work of others to achieve common goals.

· Be competent in the use of specialist fundraising/membership software and familiar with the Library’s CRM, MS Dynamics, learning new systems quickly

Personal attributes include:

· Self-motivation and confidence, presenting a positive and professional image at all times

· Flexible and adaptable to change, with the ability to play a proactive role in a small office

· Pleasant, approachable and helpful, even under pressure

Why join us?

The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.

If you have the expertise to deliver a great patrons and legacies management experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!

To apply

Please visit our website via the link and complete an application form including the Library's equal opportunities monitoring form.

CLOSING DATE: Sunday 2 March 2025 @ midnight

INTERVIEWS: week commencing 10 March 2025

Please note:

We can only consider candidates with the current right to work in the UK.

We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

Hours: Full time, 37.5 hours per week​

Location: Hybrid working between Vauxhall, London (3 days in the office per week) and home​

Contract: Permanent​

Do you want to work with a multiple charity of the year winner? We are FoodCycle, and our vision is to make food poverty, loneliness and food waste a thing of the past for every community. We connect communities, reducing loneliness and food poverty – working with thousands of volunteers and surplus food to help everyone who needs us. By creating welcoming spaces for people from all walks of life to meet, eat and have conversations, we are supporting people’s health and mental wellbeing.​

You will support our mission by ensuring efficient office operations and maintaining a safe and organized work environment. You will have the opportunity to liaise with all levels of the organisation, from the CEO to the volunteers who work at our community meals. No two days will be the same, and tasks will range from organising travel for regional teams, sending out equipment to support new Projects launches, and answering the main office telephone to supporting larger projects like our annual guest surveys.​

You will have the opportunity to improve processes and seek efficiencies. You will be an excellent communicator, with great organisational skills and previous experience in an office environment. You will be confident answering phone calls, including from vulnerable people, and be able to work on various projects at once. This is a hybrid role, with 3 days a week at our Head Office, so you will need to live within a one hour commute of Vauxhall, London.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​​

Deadline for your application:11.59pm on Sunday 16th February 2025.​

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview. We will shortlist applications as they come in, so we recommend applying early.​

Interviews: planned for Wednesday 19th February 2025.​

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.​

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Basic DBS check.​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.​

Job Title: Volunteer Coordinator

Reports to: People and Facilities Director

FTE: Full time, Permanent. 37 hrs per week over 5 days

Location: Hybrid working – 2 days from home and 3 days per week (including Thursdays) from our Central London Office

Salary: £26,648 - £29,200 depending on skills & experience

 

Are you interested in working for an organisation making a real difference to the lives of blind and partially sighted children and young people?

Here at the Royal Society for Blind Children we believe that every blind young person should have the chance to live life without limits. Our values of Trust, Energy, Ambition, and Motivation underpin everything we do, and by giving young people the essential skills to take control of their life, they can unleash their true potential.

We are looking for a volunteer coordinator to:

· Manage our team of services and community volunteers

· Recruit nationally, onboard them and provide them with training, guidance, assistance, and support to ensure they have a positive volunteering experience with RSBC and act as ambassadors for the Society

· Provide volunteers across all areas of the organisation to ensure the efficient delivery of our activity programmes nationally and to establish community fundraising networks across England and Wales

· Work with the People and Facilities Director to develop recruitment strategies, acquire volunteer partners, and to deliver blended digital and face-to-face volunteer induction and training programmes.

The post holder will have a minimum of a Level 2 qualification in Maths and English or equivalent, proven ability to recruit, onboard and train volunteers, excellent relationship building skills and a successful track record of engaging and managing volunteers to support a broad range of activities.

What we offer:

In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days (rising to 29 days after 3 years’ service) + bank holidays, Employee Assistance Programme, Perkbox benefits portal, flexible working opportunities, 3% contribution towards pension, and a season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.

For further details on the role, please refer to the Job Description and Person Specification.

Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec

 

Closing date: 20 February 2025 but will be reviewing applications as they come in

Interview: Initial interview date of 18 February 2025

 

The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892

Make a Difference with The Makhad Trust!

Position: Project/Operations Manager (Part-time)

Location: UK-based with travel to South Sinai, Egypt

About Us: The Makhad Trust is a UK registered charity dedicated to sustaining the environment and natural heritage of the Bedouin tribes in the Sinai Mountains and Desert in Egypt. Our focus on supporting them is by renewing access to water and supporting traditional lifestyles. The Bedouin are a marginalised community, who are barred from many forms of employment yet receive little or no help from Egyptian authorities. A 15+ year drought dried up wells, then collapse of the tourism industry in 2013 bought unemployment, and huge floods have filled in wells. Access to drinking water is difficult. The Trust gives support through restoration of wells for drinking and growing food, and building small dams, and small projects such as beekeeping training, herb growing and carpentry training. Restored wells provide drinking water and ability to grow crops for eating, promoting health and well being, and for income.

About the Role: This unique UK based dual role combines fundraising and administration in the UK with practical project initiatives in Sinai, Egypt. You will be instrumental in transforming lives by ensuring access to clean water and supporting sustainable livelihoods in a unique way by both supporting Sinai Trust in office operationally and directly in the field. The successful candidate will be travelling to Sinai for 2 weeks 4 times per year and will involve visiting ongoing well restorations, assessing new wells for restoration, cataloguing the costs by the well owner, and paying the well owner for the work done. Some of these will be easier to access, given their proximity to nearby roads compared to others which require a 3 hour walk into the high mountains to reach with steep mountainside journeys with no visible paths so the successful candidate will need to be mountain fit. Through these journeys you will be accompanied by our Sinai manager who is a Bedouin from the local town and will act as a guide and provide local knowledge. 

Key Responsibilities:

Office-Based Impact:

• • Apply for funding and liaise with funders.

• • Write reports, keep records, and track income and expenditure.

• • Update spreadsheets and plan journeys.

• • Engage with stakeholders to communicate the impact of our projects.

Field-Based Impact:

• • Travel to Sinai four times a year for two-week periods.

• • Visit ongoing well restorations and assess new wells for restoration.

• • Catalogue costs and pay well owners for completed work. Log information about restoration at well sites and enter data into spreadsheets.

• • Navigate rugged landscapes, including high mountains and steep paths, to reach remote wells.

• • Visit and support various small projects facilitated by the Trust.

About You:

• Proficient with Numbers/Excel spreadsheets and able to write reports, funding applications, and newsletters.
• Good at planning, risk management, and practical tasks.
• Numerate, self-directed, and comfortable working and traveling alone.
• Understanding of different cultural norms and not risk-averse.
• Mountain fit, experienced in trekking and camping, and sure-footed.
• A team player with good leadership skills, self-reliant, adaptable, and able to replan on the go.
• Trustworthy, honest, tactful, and diplomatic.
• Curious, eager to learn, and knows when to seek advice.
• Able to work in the summer heat of Egypt.
• Equipped with a laptop for record-keeping and preferably an iPad for field reports.

How to Apply: Send your CV with two references (one work reference and one character reference) Via Quick apply. Possible candidates will be called for an interview in the New Year. Confirmation of the selected candidate will be made after participation in a Sinai Journey in the Spring if the application is approved.

Our client offers a range of quality, exciting and inclusive short break clubs across Surrey and West Sussex for children and young people with a disability and additional needs. They are now looking to recruit a dynamic Team Manager to lead their short break services, ensuring a high quality service for all beneficiaries.

As Team Manager you will oversee the operational management and delivery of short break clubs delivered across a range of schemes across Surrey and West Sussex. You will line manage a team of dedicated frontline workers and will lead the assessment of behavioural support plans and complex need support in order to ensure safe and inclusive practices. You will ensure the meaningful participation of children and young people in the design, delivery, and evaluation of services, and will work closely with local partners to enhance the range, reach and quality of services for children and young people.

To apply for this role, you must have demonstrable experience of working with children and young people with a range of disabilities or additional needs. You must have previous experience of managing frontline staff, and of working with a range of partner organisations in order to achieve positive outcomes for beneficiaries. You will be skilled at developing and implementing fun, varied and creative programmes of activities that allow for fun and informal learning. Overall, you will be a supportive manager, passionate about ensuring high quality services for children and young people with a range of disabilities or additional needs.

Benefits
Free Gym Membership: the post holder will be entitled to free use of our client’s fitness centre, and half price childcare for dependents.
Free Parking on-site
Pension Contribution

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client on an ongoing basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!
 

Please note, this role will be 35 hours per week:

Term-Time: 9:00-17:00 Tuesday-Saturday (including 1 hour unpaid break)

(Flexible Mon-Sat pattern can also be considered with a minimum of 3 

 Saturdays per month in term-time only)

School Holidays: 9:00-17:00 Monday-Friday

Due to the requirements of the role needing to occasionally travel to schemes, please only apply if you have a full driving license.

Position: Quality Manger
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £32,301 per annum plus excellent benefits
Salary Band and Job Family: Band 2*, Charity
*you’ll start at our entry point salary of £32,301* per annum, increasing to £34,320* after 6 months service and satisfactory performance and to £36,338* after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We're looking for an experienced policy and compliance expert, with exceptional organisational skills, the ability to understand complex regulations and processes, and communicate simply and effectively.

At a time of transformative and exciting change within the organisation, you'll be responsible for developing Engagement and Income Generation (EIG) policies, compliance and Continuous Improvement (CI).

You’ll work with the MS Society Governance function and support relevant EIG Policy Owners to ensure all EIG policies are reviewed, clear, concise and documented, and all policy and regulatory areas are compliant with adequate assurance.  You’ll develop and oversee annual plans for EIG policy and compliance development, reviews, reporting, audits and training.

As EIG CI Lead, you’ll work with MS Society CI function, to champion, develop, and implement CI activities within EIG, and in line with MS Society CI organisational framework, including principles, standards, methodology, and documentation.

You will also provide support for various other ad-hoc EIG activities and initiatives that support quality improvement within EIG.

Closing date for applications: 9:00 on Monday 17th February 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

The Destitution Project (DP) is a dynamic and well-respected charity at the forefront of refugee and asylum seeker support in Bolton, Greater Manchester.  Proud recipient of the 2020 Queen's Award for Voluntary Service!  As DP’s Operations and Development Manager, you will provide overall leadership and management for the drop in and casework operations, staff and volunteers. This will include attending and being responsible for oversight at the Wednesday Drop-in and liaising with service providers and partner organisations.

Our Wednesday Drop-in offers a safe, welcoming space for people to meet and mix.  We provide a hot meal; food parcels for asylum seekers; clothing and household goods and much more.  Our Casework Service provides information and support face to face at the Drop-in and remotely through the week to first time applicants; refugees newly granted Leave to Remain and refused asylum seekers.

Our service is delivered by a passionately committed team of three staff members (part-time) and a volunteer core of thirty including 6 trustees. A few of the Team have been with the Project since its foundation as an independent charity in 2015; others have joined along the way, some having initially come to DP as service users themselves.  People with lived experience are central to everything we do, not just as service users, but as staff, volunteers and trustees.

You will work closely with DP’s Trustees and the DP Coordinating Committee to ensure smooth service delivery; develop and implement DP’s long-term strategic plans and, via consultation and feedback, build resilient services and activities that meet service users’ needs and help enhance the local community.  This will include building relationships in the community and representing DP at events and via external networks.

You will have experience of:

• Managing and supervising the work of teams and individuals.

• Decision-making in a wide range of situations including where risk management and safeguarding are considerations.

• Managing competing interests within the workplace.

• Understanding the circumstances and needs of refugees, asylum-seekers and vulnerable migrants.

The skills and attributes you will bring to DP:

• A creative, flexible, problem-solving approach

• Good communication (with a sense of humour)

• Able to reflect and learn from experience,

• Respectful of staff and volunteer knowledge and experience

• Commitment to working in a manner, which promotes diversity and equity ensuring that everyone is treated with respect and dignity.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based capable Fundraising Administration & Operations Officer to provide critical support to the Partnerships & Philanthropy and Programme Funding teams.

· Enable smooth operation of systems and processes

· Implement standard operating procedures

· Support high-value fundraising and programme teams to work efficiently and effectively.

· Coordinate diaries, travel, meetings (internal and external)

· Accurate and efficient data collection and reporting

· Oversee Salesforce CRM and manage programme pipelines

· Liaise with colleagues across SOS Children’s Villages UK, the global Federation and external partners

If you are a proactive, detail-oriented professional with experience in operations, systems or administrative roles – and a passion for support teams working to improve children’s lives – we want to hear from you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 11 February 2025 at 23:59 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

JOB DESCRIPTION – Finance & Operations Coordinator

Reporting to: Business Development & Operations Manager

About the role

This role is an excellent opportunity for someone who wants their work to contribute to the effective operational running of the organisation. You will provide a vital link across Collaborate and so you’ll need to be a good communicator and collaborator. You will liaise with our project and internal teams to ensure the accuracy and consistency of our information, to support good management and decision-making. Your work will help us to ensure that we are managing our project budgets appropriately, particularly in relation to expenses and sub-contractor (Associate) costs. 

We’re looking for a highly numerate and well-organised person, someone who enjoys working with data, with impeccable attention to detail and who is eager to support our finance and operations functions.

As with all of our roles, you should seek to embody the values of the organisation in all that you do.

Job responsibilities 

You will be supported by and work closely with the Business Development & Operations Manager and will liaise with our bookkeeper.

Your day-to-day role includes, but is not limited to, the following:

Finances 

• Ensuring our financial records are complete and accurate.

• Processing and approving the team’s monthly expenses.

• Liaising with project teams to ensure project expenses budgets are managed effectively.

• Processing and ensuring our Associates’ invoices are approved and paid each month. 

• Help to develop a new process for approval and payment of our other supplier invoices and will then take on responsibility for that approvals process.

• Managing our invoice schedule, ensuring that we are invoicing for our projects in a timely way

• Liaising with our bookkeeper to maintain the finance inbox, responding to some queries and escalating others where necessary. 

• Informing clients when payments have been received and sending reminders for payment as payment terms are approaching. 

• Liaising with clients (particularly new clients) to ensure that we are set up as a supplier, purchase order numbers are raised to enable us to invoice and that the necessary processes are followed to enable us to be paid for our projects.

• Working with the Director of Finance & Operations to identify, develop and implement improvements to our financial processes and systems. 

• Developing and sharing updates on finances as required, e.g. monthly cashflow updates for the Executive Directors

Operations 

• Ensuring clarity and accuracy on CMAP (our project platform - NB no prior knowledge of this is expected!) for our projects to ensure:

  • Accurate expense handling, to ensure they’re charged correctly to our clients

  • Associate budget allocations are correct and up-to-date

  • Contract budgets match the project budgets and our invoice schedule

  • Checks are carried out before projects are closed

  • You may also be asked to help with other support, checks or analysis to support our smooth project management and oversight

• Acting as key points of liaison between the project teams and the bookkeeper wherever possible and escalating to the BD & Ops Manager and/or the Director of Finance & Ops where needed.

• Working closely with the BD & Ops Manager to develop and improve our operational processes and systems

Challenges of this role 

All roles have their challenges and we think it’s helpful to be open about these and set them out for you to consider if these are challenges you would embrace:

• ‘Managing up and across’ – to enable the effectiveness and development of our finances and operations, you need to work with and make requests of your busy colleagues

• As our organisation develops, our needs will evolve and you will need to adapt and help to drive improvements, developing new processes when needed. This requires an adaptive and learning mindset.

Skills and experience we are looking for:

We don't expect that you will already have experience of doing all of the tasks above. We believe in appointing based on potential rather than simply on past performance. You should have some demonstrable experience in the skills below, which could come from a combination of work, voluntary and/or personal experiences. 

You will be supported by and work closely with the Business Development & Operations Manager, will work alongside our bookkeeper and will also work with the Director of Finance & Operations, all of which will support your ongoing learning and development.

Experience

• Some practical paid working in finance, data or operations, which may also be complemented through relevant personal or voluntary experiences

Skills

• Meticulous attention to detail will be required

• Good communication skills, with a clear and friendly tone when dealing with clients; ability to be confident and proactive in your communications across the rest of the team

• Ability to work independently

• Ability to know when to ask questions and to escalate

• Learning mindset

Important to know:

• Salary: £25,000 pro rata for this permanent role

• Location: we’re a London-based office, but open to explore remote or hybrid working arrangements. Due to the needs of this role, you would need to be in the office at least once a month.

• Working hours: 15-22.5 hours per week, open to exploring flexible working requests that match organisational needs with personal needs/preferences. Possibility to explore increasing hours in the future.

• Additional holiday over Christmas, on top of 25 days' holiday (pro rata) and bank holidays

• Pension contribution

• Options for multi-purpose loans, bike-to-work scheme, eye tests, enhanced parental leave pay and we're open to exploring more...

• Being part of an inclusive, team-led, learning environment!

About us

Collaborate CIC is at the forefront of pioneering collaborative approaches to social change and public services. As an innovative social consultancy and think tank, we are building the thinking, culture and practice of collaboration to help us meet the challenges of today, together. We work towards a vision of a collaborative society — one that is equitable, caring and sustainable.

To achieve this vision, we act as change partners to public and voluntary sector organisations. We help people to collaborate across sectors, reform public services, put citizens and service users at the centre of their work, develop collaborative and system leadership skills, engage with civil society, and learn together to support change.

We work with a wide range of organisations and sectors. Current and recent clients include Wigan Council, London Councils, Essex County Council, SOLACE, City Bridge Foundation, NHS England, MOPAC, Sport England, Save the Children and the Hertfordshire and West Essex Integrated Care Partnership. We deliver work alone and in partnership with others. As a social purpose organisation, we also share the learning from our work, create tools and resources to support collaboration, connect change makers and host events.

Ultimately, we believe that people and organisations can create a better future together than they can alone, and we bring this conviction, blended with cutting-edge thinking and practice, to all our work.

Please see our website for more information about what we do.

Next steps

Firstly, we would like to invite you to view our role information recording on LinkedIn or our website, where you will be able to hear a bit about the role and what sort of person we think would suit it. If you have questions, please email those to Hannah Tomlinson.

• Apply on BeApplied by midday on Monday 10th February 2025.

• Interview 17-18th February you will meet Hannah Tomlinson and Tara McCaul.

• If a final interview is required, this will be between 24th - 26th Feb so that a decision can be made ASAP.

• We are hoping to make an offer by the end of February with an immediate start or after any required notice period.

Our commitment to our team

We seek to be a genuinely collaborative organisation, sharing ideas across the team through weekly team meetings and regular learning sessions. We collectively consider our broader strategy, examine and share learning across our projects, and explore how we might develop our work and our thinking.

As a Living Wage employer, we believe in paying our team fairly, support flexible working and are committed to promoting equity of opportunity for all. 

Being equitable, inclusive and fair is not easy or simple and we are challenging ourselves, talking, working and learning about how we can continue to do this better. We aim to create an inclusive working environment in which all individuals are able to make the best use of their skills and are enabled to thrive.