Operations Jobs

Reports to: Director of Operations

Based in: London office, with an optional hybrid model, but expected to be in the office at least 1 day a week

Benefits: Nine-day fortnight (with alternate Fridays designated as a day off), pension contributions, 25 days Annual Leave, staff learning fund, enhanced parental benefits package.

Application deadline: Monday 3rd March 2025 (9am) 

Who we're looking for:

We are looking for a motivated and organised candidate to support with the day-to-day running of the organisation. You will be supporting with operations and finance admin as well as assisting with our fundraising events. 

Why this role is important – and why you’ll make a difference doing it:

HOPE not hate is the UK’s leading anti-fascist organisation. Our mission is simple – to monitor and challenge the far right, to engage in the communities that are susceptible to them and to address the issues and policies which give rise to them.

Our team includes researchers, educators, community activists and policy experts, as well as specialists with inside access to far right groups.

What you’ll be doing in this role: 

HR: Assist with the delivery of human resources functions, including the recruitment process and onboarding of new staff. 

Financial operations: Support financial operations, including processing expenses claims and co-ordinating the storage and archiving of documents 

Managing enquiries: Co-ordinate systems to ensure colleagues are able to be self-supporting in administrative and operational matters and monitoring some of HNHs generic email addresses and forwarding on to the appropriate team. 

General operations: Develop effective systems for monitoring the day-to-day needs of the office, identify and troubleshoot problems, develop systems for ensuring all equipment is in good working order.

Health and Safety: Assist with health and safety assessments and any changes required as a result. 

Events: Assisting with fundraising events including the annual fundraising gala dinner and internal events such as all-staff meetings, lunch and learns and staff away days 

IT: Supporting with our IT platform subscriptions and work with the team and our IT provider to adapt to our needs 

What we think you’ll need to be able to do the job

• Proactive and results orientated, with great attention to detail, as well as having the ability to plan and organise several work streams effectively.
• Confident in engaging a team productively in administrative essentials.
• Ability to proactively identify problems and present potential solutions for consideration. 
• Excellent IT skills across all MS Applications and a willingness to share knowledge and best practice across teams. 
• Experience of data management
• Experience of working in a fast-paced environment

We are looking for someone with the emotional resilience to work in a field that involves challenging content, good political judgement and awareness and the ability to work under pressure and reduced timescales.

We believe that our work will be at its best if it is created by people with a range of backgrounds and experiences. We are keen to interview people who will add diversity to our team. We are an antifascist organisation, which strives to be an effective ally in the wider fight against racism and inequity.

Battersea Operations will undergo significant change over the next two years by transforming our intake and rehoming processes and improving our customer experience to help more cats and dogs. We have an exciting transformation programme underway and we are at the delivery stage. To be successful we need to help frontline teams transition to new ways of working and take on a new CRM system, with minimal disruption to the day to day job. This role will work closely with cat and dog frontline teams (over 300 people) to help implement the change effectively.

You’ll work as part of the Senior Operations Management team, officially reporting to the Programme Manager, but work closely with the Heads of department and the wider transformational Data Programme team.

You don’t need to have experience of the rescue sector but you need to be resilient and be comfortable working around cats and dogs and the environment Battersea delivers in. This includes working with teams who are involved in ethical decision making that may result in euthanasia.

Please note: We are looking for candidates available to start with minimal notice. Due to the current stage of the programme, we are unfortunately not able to accommodate a notice period over 1 month for this opportunity. We apologise for any disappointment caused. Early applications are encouraged as interviews will take place on a rolling basis, and the role may be closed if filled.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 17th February 2025
Interview date(s): Interviews will take place on a rolling basis. 

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

 Female Deputy Service Manager (3 years Fixed Term Contract)

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. 

ABOUT THE DEPUTY MANAGER ROLE 

This is an exciting new opportunity as we expand our services in the Luton area with a new service, we are looking for a Deputy Service Manager to play a vital role in leading and supporting the delivery of high-quality, trauma-informed services to residents and participants. Working alongside the Service Manager, you will help shape a psychologically informed environment that promotes recovery, rehabilitation, and reablement. This is a leadership role where you will empower and develop frontline staff, ensuring services meet and exceed expectations. 

This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. The service will engage with women who are sexually exploited and are facing homelessness due to multiple forms of exclusion, such as historical or ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and who are engaging in survival sex or sex work, enduring high levels of violence and coercion.  These are women who often find themselves repeatedly going through the accommodation pathway and have exhausted all other available options.

Shift/Working Pattern: 37.5 hours per week, Shift patterns to be confirmed but may include Monday to Sunday working including evenings and bank holidays. You will also take part in our out of hours on call duty for managers. 

Salary: £27,200 

What are we looking for from a Deputy Service Manager?

• Due to the nature of this service and there being an occupational requirement, we are only able to employ female workers - the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector, desirable is the understanding of the challenges the women face within this service
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system 

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Keywords: Deputy Service Manager, Female Support Manager, Leadership in Social Care, Women's Support Services, Vulnerable Women Support, Luton Jobs, Social Care Jobs, Charity Jobs, Mental Health Support, Homelessness Support, Substance Misuse Support, Domestic Abuse Support, Criminal Justice Support, Rehabilitation Services, Recovery Worker, Social Interest Group, Full-Time Jobs, Support Worker Jobs, Women’s Housing, Housing Support Worker, Advocacy and Empowerment, Complex Needs Support, Community Support, Health and Social Care Jobs, Social Services Jobs, Outreach Worker, Safeguarding, Psychologically Informed Environments (PIE), Housing and Homelessness, Resettlement Support, Empowering Women, Not-for-Profit Jobs, Third Sector Jobs, Trauma-Informed Care, Female Leadership, Case Management, Managerial Role in Social Care, Women’s Refuge, Women's Service, Social Work Jobs.

About The Murray Parish Trust

Children with a serious illness are three times more likely to struggle with their mental health. Their childhoods are overshadowed by coming to terms with diagnosis, hospital stays, treatment, feeling different from friends or managing how their illness affects daily life. Many of them struggle with severe anxiety and depression, experiencing isolation and trauma during their journey. These children are at much higher risk of long-term mental health difficulties that are more complex and difficult to treat, on top of living with often complex medical needs.

Actors Jim Murray and Sarah Parish’s first daughter, Ella-Jayne, was born with Rubinstein-Taybi Syndrome in 2009 and spent half her short life in paediatric intensive care, Southampton Children’s Hospital. Ella-Jayne died, at home, just eight months old. After they recovered from the immediate horror, Jim and Sarah felt an overwhelming drive to help other children and families and founded The Murray Parish Trust in 2014. They were awarded MBE’s in the King’s New Years Honours 2025 for services to seriously ill children and their families.

Our charity delivers projects that support the mental health of seriously ill children and their families. We improve access to specialist, imaginative and empowering support, at the earliest possible moment, to prevent long-term mental health difficulties. We do this by delivering a vast range of projects in children’s hospitals, hospices and other health or community settings across the UK. These include drama, dance, art, nature and music therapy; bereavement and mortuary suites, distraction equipment that reduces anxiety, sanctuary and quiet rooms; sibling support; counselling and therapy rooms; and psychological support for children/family members.

The role - Head of Public Fundraising and Operations

This is an exciting new chapter for The Murray Parish Trust. Our new Head of Public Fundraising and Operations will work closely with the Board of Trustees and our Head of Philanthropy and Projects to scale our impact and expand reach nationwide. They will play a pivotal role in leading operations and shaping the charity’s future, as well as leading on growing income from community, corporate, individual fundraising, which have been identified as strategic fundraising priorities.

We anticipate time will be split roughly equally between leading public fundraising and operational management. There is some freelance support with marketing, corporate and community fundraising, and volunteer coordination, plus trustee support with events; there is scope to expand the team as income grows. This role will support their work as well as personally deliver public fundraising activity, taking sole responsibility for individual giving and legacies.

This is a job of variety, innovation and opportunity. We are looking for an experienced fundraiser, perhaps an aspiring charity CEO, who is looking to develop skills and knowledge in charity management and strategy. This is a job for someone who is ambitious, collaborative, proactive and who has a genuine passion for championing the mental health of seriously ill children and their families.

Key responsibilities

Fundraising: Work alongside with the Head of Philanthropy and Projects to implement the fundraising strategy, including:

• Delivery of the specific fundraising activity delegated to this role to grow income year on year (individuals, community, corporate, legacies, events), supported by the work of freelancers.
• Strategic oversight of all public fundraising including monitoring, evaluating and reporting to the Board.
• Ensure excellence in donor stewardship that helps retain, grow and diversify support from existing donors.
• Maintain a proactive focus on donor acquisition, across the UK, prioritising areas where we have projects.
• Effectively utilise the CRM to proactively and accurately capture donor information and consents.
• Strong focus on return on investment to ensure efficiency in working nationwide, carefully prioritising activity.

Charity management and operations

• Help to shape organisational strategy, using data insight to drive decision making.
• Data management lead; incl. CRM management, data protection, embedding a culture of data collection.
• Lead on setting and managing annual income and expenditure budgets.
• Ensure compliance with the latest regulatory requirements and sector best practice.
• Coordinate and manage policy, procedure, risk management and wider charity administration.
• Provide support for financial management; incl. outsourced book keeping/monthly management accounts; working with accountants to ensure timely production of the Annual Report and Financial Statements
• Work closely with Board members with specific lead responsibility, incl. with the Treasurer in the production of cashflow and other financial reports.
• Supported by the volunteer coordinator (freelance), manage and develop a network of volunteers and ambassadors (e.g. talks, photo calls, events, collection tins, admin, research).
• Act as Secretary to the Board; including statutory filing, coordinating quarterly meetings and taking minutes, compiling/circulating Board papers, diarising other meetings and communication as needed.
• Represent the charity externally with diverse stakeholders.
• Responsible for the effective management and leadership of the public fundraising and operations team.

We are recruiting for a Complex Needs IDVA to join our team in Hertfordshire; the scope on this job involves….

Job Title: Complex Needs IDVA

Location: Hertfordshire
Salary: £28,104 per annum
Contract type: Full-time, Fixed term (until November 2025)

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Complex Needs Independent Domestic Violence Advocate (IDVA) to supporting women and children who are impacted by domestic abuse. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

As part of this role, you will be required to participate in an out-of-hours on call rota. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 17 February 2025

Interview date: 24 February 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Civitas Recruitment are delighted to be working with a fantastic Islamic start-up charity dedicated to supporting refugee and asylum-seeker children in the UK. This unique organisation focuses on providing financial assistance for madrasa (Islamic school) fees, ensuring children can retain their faith while adapting to a new environment. The charity is seeking an experienced Operations Manager to lead and optimise daily operations. This pivotal leadership role will drive strategic initiatives, streamline processes, and manage resources to build long-term sustainability. The successful candidate will play a key role in enhancing the charity’s impact and operational excellence. This is a full-time, 1-year fixed term contract, hybrid working with at least one day minimum in the office. Please note that there will be some element of weekend work and evening work.

Who are we looking for?

Ideal candidates will have a minimum of 3 years’ experience in operations or management roles, preferably within a charity or similar environment. Candidates will have strong organisational, planning and time management skills with the ability to balance multiple priorities in a fast-paced setting. You will possess excellent written and verbal communication skills with experience presenting to diverse audiences. Proven leadership capabilities with experience in team management, performance development and fostering a positive productive work environment is essential for this role. Knowledge of the charity sector and an understanding of UK charity regulations would be a bonus however it is not essential for the role.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.

Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new an Educational Partnerships Manager in Devon and Somerset.

Young Enterprise is a national charity working directly with young people, teachers, volunteers, helping young people prepare for their future. This role supports the continued development of YE’s impact by providing young people with opportunities to engage in YE’s enterprise and financial education programmes building vital skills, developing an enterprising mindset, supporting them to build their future and enabling them to make a positive contribution to their community and society.

As Educational Partnerships Manager you will be a key contributor to the regional educational partnerships team, supporting the team to achieve shared KPI’s for the region and the wider organisation.  The role of Educational Partnerships Manager involves working directly with young people and teachers in schools that delivering / supporting delivery of our Young Enterprise programmes.

The Educational Partnerships Manager role will suit someone that is able to work with young people, build rapport and engage young people from a range of backgrounds. You will need to be confident in working within education settings, liaising with school staff, volunteers, and corporate volunteers. This can be a varied role, but a very exciting role as well as very rewarding. Your experience of relationships development and management will help with developing new schools as well as supporting existing school relationships. There is not an exhaustive list but is to provide you with a flavour of the role.

We are looking for:

· A motivated self-starter

· Ability to develop new relationships with range of stakeholders and support existing ones

· Confident and happy in presenting and delivering to large audiences

· Good organisational, prioritising, and problem-solving skills, with the resilience to work effectively under pressure

· Excellent manner, rapport and professionalism with young people

· An understanding or experience of managing relationships with volunteers

· A great promoter and inspirer in helping young people achieve their potential

· Computer literacy with understanding of word, excel, PowerPoint and Microsoft Teams

You'll be working alongside an experienced and passionate small regional team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.

Why work for us?

· People-focussed with a friendly and supportive work-place culture

· An active commitment to equality and diversity

· Access to mentoring scheme with a corporate partner

· Generous holiday allowance of 7.2 weeks (pro rata)

· Access to NHS top-up scheme, for money back on expenses such as dental and optical

· Access to an Employee Assistance Programme

· Cycle-to-work scheme

· Group Life Assurance

Keeping Young People Safe

Safeguarding is the action that is taken to promote the welfare of children and vulnerable adults and protect them from harm.

At Young Enterprise, we take our commitment to safeguarding children and vulnerable adults seriously. We design our roles, programmes and services with safeguarding in mind; conduct thorough checks on new employees in line with UK safeguarding legislation; and regularly enhance the safeguarding knowledge and skills of all our people, including when begin their role.

All successful applicants in eligible roles that involve contact with young people will need to undertake an enhanced DBS (Disclosure and Barring Service) Check prior to starting in the role, and at subsequent 3-year intervals. In addition, no Young Enterprise employee will at any point be unaccompanied while in the presence of children under the age of 18.

In line with the Rehabilitation of Offenders Act 1974, in the vast majority of cases DBS checks which contain information on previous convictions will not disqualify an individual from working with us. If you have any questions please contact our HR Team by e-mail; you will find the address in the attached JD document.

Full details can be found in the Job Description.

This is a home-based role, however, will require significant travel in Devon and Somerset.

DBS Required: YES

Please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity by no later than midnight on 21 February 2025. Please note applications without a cover letter will not be considered. 

We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date. Interviews will take place via Teams.

Although we endeavour to respond to all applications, if you have not heard from us within two weeks of the closing date you should consider your application unsuccessful. 

Contract Manager
City: Oldbury / Birmingham, B69 4PN
Salary: £50,601 per annum
Hours per Week :35
Contract: Permanent

We have an exciting opportunity for a Contract Manager to join our In-House Maintenance team, helping deliver a high-quality repairs service to our tenant's homes. This is a fantastic opportunity for an experienced and knowledgeable maintenance professional who is passionate about ensuring we can provide safe and affordable homes in our community.

Utilising your contract management skills and financial acumen, you'll manage responsive maintenance, void, damp and mould and disrepair works and services, ensuring they are delivered in a timely, cost effective, customer focused and safe manner. You'll be accountable for operational management of multiple contracts and projects, being mindful of annual budgets and revenue projects whilst building strong professional relationships with colleagues across the organisation, including finance and procurement.

As well as managing sub-contractors, you'll also lead and manage the performance and development of a team of Void Supervisors, providing coaching and other development support as required.

Our ideal candidate? Your CV and covering letter should highlighted the following:

• A relevant HNC or equivalent and/or possess significant technical experience in construction or maintenance related contract management. 
• Experience of compliance legislation and strong knowledge of contract law, specifically NHF contracts and the use of NHF rates in an operational environment.
• Experience of managing and meeting social housing KPI's and SLA's.
• People management experience, with a proven ability to lead and motivate your team to achieve challenging targets and objectives, using your excellent communication skills and ability to build strong professional relationships.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Closing Date: 3 March 2025
Please note: suitable candidates may be invited in to take part in an assessment prior to the advert closing date. 
We reserve the right to halt recruitment activity for this role at any stage.

Interested?
Applying is easy – simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

Senior Fundraising Data Analyst

£43,990 - £49,143 pa

City of London E1 8QS and we are a hybrid working organisation

This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.

Purpose of Role

As a Senior Fundraising Data Analyst, you will play a leading role in supporting the charity’s fundraising growth objectives through data analysis, reporting, and insight generation. 

You will work closely with teams across Fundraising to develop and execute growth strategies based on data and insight; build and interrogate reporting dashboards, manage data requests, and directly support fundraising colleagues to optimise campaign activity by reaching new and existing audiences with relevant content and asks through a multi-channel supporter segmentation approach. Your expertise in data analysis and reporting tools will be crucial for driving insights that improve our fundraising and impact strategies.

You are analytically rigorous, able to understand the opportunities data and insight offer and will have a consistent track record of delivering actionable analytics projects in a business partnering capacity. You’ll believe in the power of data and insights as levers for affecting positive change.

You will work at the heart of Comic Relief’s operations, supporting the organisation work towards a Just World Free from Poverty.

Key responsibilities:

Business partnering with Fundraising teams, identify opportunities for our data to enable the achievement of FR strategic goals. For example, supporting on Fundraising strategy and fundraising campaign development through the provision of Lifetime Value analysis, propensity to give modelling, econometric modelling and / or regression analysis, recency, frequency, value analysis and the appending of third-party data sources to enrich our data set and better understand our donors and prospects.

Analyse large datasets to identify trends, insights, and opportunities to optimise fundraising campaigns and strategies.

Creation and maintenance of dashboards using Power BI to present actionable insights.

Provide analysis and reporting to support live events, campaign performance, and strategic decision-making. Delivering to and enhancing briefs provided by client teams, ensuring that accurate and timely insights are available for Fundraising teams.

Track performance metrics during events and provide immediate feedback and recommendations for optimization where appropriate.

Support the Fundraising team with data-driven audience segmentation in Salesforce Marketing Cloud or through Comic Relief’s Azure Data Lake

Data Tools and Architecture:

Support the development of the charity’s Azure-based data models, ensuring data consistency across platforms through providing and feedback on and identifying future developments needed.

Collaborate with other teams to optimize data flows, improve reporting systems, and ensure the effective use of data across the organization.

Leverage SQL, Kusto (KQL), and Salesforce Non-Profit Cloud and Marketing Cloud to extract, analyse, and manipulate data from various sources.

Utilise Power BI to build and maintain dashboards that provide clear and actionable insights.

Support for Fundraising will include being hands-on with Salesforce Non-Profit Cloud and Marketing Cloud. 

Stakeholder Collaboration:

Business partner with fundraising teams to identify data requirements and ensure alignment with strategic objectives.

Communicate complex data findings in a clear and actionable manner to non-technical stakeholders.

Provide thought leadership within the organisation relating to the use of data to derive insights.

Person specification

Essential criteria

Experience of working with data from a large scale, sophisticated consumer fundraising programme, specifically digital first programmes, or an equivalent Business to Consumer (B2C) scheme with Customer Relationship Management at its heart.

Proven experience as a Data Analyst or Senior Data Analyst, with a strong background in SQL and Python.

Proficiency in Power BI for dashboard creation and reporting.

Strong problem-solving skills with the ability to analyse and present complex data in a clear and actionable format.

Strong communication and stakeholder management skills, with the ability to interact effectively with technical and non-technical stakeholders.

Understanding of best practices in data governance and data management.

Hands-on experience with Salesforce Non-Profit Cloud and Marketing Cloud for data analysis and campaign tracking.

Experience of Data Analysis to support Fundraising.

Desirable criteria 

Experience with Kusto (KQL) would be a significant benefit.

Extensive experience with data modelling and architecting.

Working with data management tools such as Aperture Data Studio.

Experience of working with data related to broadcast fundraising.

Experience working in an AWS environment and Google Analytics

Perks and benefits:

· Flexible working hours

· Work from home option

· Life Insurance

· Wellness programs

· Employee Assistance Programme

· Enhanced maternity and paternity leave

· Paid emergency leave

· Sabbatical Opportunities

· Professional development

· Mentoring/coaching

· Paid volunteer days

· Payroll giving

· Salary sacrifice

· Team social events

· Extracurricular clubs

· Cycle to work scheme

· Free fruit

To apply please visit our website via the link and apply online.

Closing: 12:00pm, 10th Feb 2025 GMT

Comic Relief reserves the right to close the role early if a large number of applications are received.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London.

Choices is seeking an individual to support the smooth running of all the organisation’s services and operations, as well was managing our office and general administration, while our Operations Manager is on maternity leave.

We are looking for a highly organised and creative candidate, bringing relevant experience to the role including experience with people, project and database management, to help make a real difference in the lives of mums and their partners who might be marginalised and vulnerable.

Please note that in order to safeguard Choices’ Christian culture and ethos and in keeping with the Equality Act 2010 (Schedule 9 Para 3) Choices’ Trustees have applied an occupational requirement to this role whereby the post holder will be committed to upholding and modelling Choices’ Christian ethos.

If you’re interested or have any questions, please read the job description and get in touch.

Final Deadline: Friday 14th February 2025 at 12pm

Interviews: 25th and 26th February 2025 in the afternoon either online or in person in Islington

SUMMARY

This maternity cover role will be responsible for the Lab's internal workings - people, culture, ways of working and operations. As an Executive level role, it will share overall responsibility for the Lab’s impact with the other members of the Exec (CEO, COO, Director of Programmes and Campaigns).

The role will be specifically responsible for:

• the people function, including team days, our annual retreat, and internal communications, as well as Human Resource management and our staff handbook),
• programme support, including stewardship of our Monitoring, Evaluation, learning and Planning system),
• coordinating the team’s fundraising work, and
• managing other areas of our operations, such as IT and infrastructure, including our new CRM system.
• The post-holder will be responsible for line managing the Operations Manager.

The post-holder will work closely with the COO, who will be leading on finance and governance. Together, they will be responsible for drafting the plan for the Lab’s Operations function in 2026.

This post is a 13 month fixed term contract, running from mid-May 2025 to mid-June 2026.

LOCATION

The team work remotely for the majority of the time, but as this role is responsible for people and culture ideally you will be able to attend monthly ‘team together days’ in London (travel paid if outside of London area) as well as an annual two-night retreat elsewhere in the UK in November. However, we don’t want this to be a barrier to applicants, so you can let us know at the interview stage if this would not be possible or will cause you challenges.

RESPONSIBILITIES

People: Ensure we recruit, retain, support and nourish a strong staff team and maintain a culture that reflects our values of ambition, collaboration and empowerment.

• Lead implementation of the Lab’s people and human resources strategy (together with the COO), in line with our core values, to maximise the team’s contribution to our mission (including team structure and roles, recruitment, onboarding and retention, staff handbook, and professional development).
• Develop and hold our team culture (together with the COO), aligned to the Lab’s core values, and ensure that the organisation maintains an effective, efficient and human working environment. Help ensure that we live our commitment to diversity, equity, inclusion and justice, in general as well as in areas that fall under your remit.
• Lead internal communications, ensuring that the team are informed about and involved in new developments as appropriate, including planning and coordinating team away days through the year.
• Support effective management of staff: Line manage the Operations Manager. Support Heads of Programme and others to develop and manage staff and freelancers, ensuring that we treat all our people fairly and responsibly.

Operations: Oversee effective systems and support colleagues who manage those systems.

• Oversee and support the Operations Manager to ensure that our core processes run smoothly; we have the infrastructure to support our growth, including office space and IT, and supplies; and that they are able to effectively support the programme team with reports, events and other projects.
• Oversee the Lab’s fundraising process, including identifying and researching potential new funders, maintaining our overview of our fundraising pipeline, funder timelines, monthly priorities, and record keeping. Support the Lab team to manage funding proposals and coordinate the development of funding proposal budgets, working closely with programme leads. Ensure funding reporting requirements are met, including supporting programme leads to draft programme reports, and the Finance Manager to prepare financial reports.
• Coordinate and oversee the Lab’s Monitoring, Evaluation, Learning and Planning system ensuring the team have what they need to complete the various elements, meet deadlines, and get the most out of the process. [RSS1] 
• Ensure high standards of information management across the organisation, enabling staff to share and access resources, insights and know-how. This includes maintaining high standards of data protection and privacy that embody the Lab’s commitment to responsible use of data, and maintaining the Lab’s new CRM system. 

Executive Team support: you will be a collaborative and engaged member of a strong executive team.

• Lead and manage organisational development projects to ensure that the Lab has effective, appropriate operational policies and processes, and that staff understand and implement these policies and processes.
• Be a collaborative, engaged and supportive colleague and be willing to take on or change responsibilities to help the organisation operate effectively, including offering general support to the other members of the Exec as needed.

YOUR PROFILE

Ideally you will have the following key skills and experience, but we know that all candidates will vary and we are looking for the best fit, not the perfect unicorn.

We hope you will:

Be a caring, collaborative and effective people manager, team player, and organisational culture builder committed to creating an ambitious, collaborative and empowering culture.

• You will love supporting others to succeed, helping them to learn and grow, and develop their resilience and self-care, but also to support and care for people when work or life are difficult.
• You will have experience and a passion for ensuring recruitment, induction, personal development and other processes and culture work to attract, recruit, retain and support high quality, committed staff.

Be a well organised project and function manager with a strong understanding of systems and operations, supporting the team, board and CEO to keep on top of organisational systems such as monitoring, evaluation, learning and planning (MEL-P) and fundraising, as well as day-to-day coordination of various other processes

Have a strong commitment to the vision, aims and values of the Lab.

• A desire to work in a collaborative, empowering and ambitious organisation, and develop the Lab’s culture with care, sensitivity energy and good humour, taking pride in enabling others to succeed.
• Demonstrable dedication to equity, diversity, inclusion and justice and an understanding of intersectionality.

See the full job pack (including interview dates and information) and apply via the link.

Exciting opportunity for an EDI specialist to join our expanding organisation and support us in the development and delivery of our Equity, Diversity and Inclusion (EDI) objectives to ensure that we improve equity of access to treatment for people who use our services, improve our practice and quality and continue to develop a diverse and inclusive organisation.
 

This is a remote role, you will predominantly be working from home. There will be the requirement to travel to services across England and Scotland, as well as face to face events. There is the possibility for part time hours and flexible working requests.

Phoenix Futures and The Role

The Phoenix Futures Group has more than 50 years’ experience of developing and delivering pioneering substance misuse services. We believe in being the best and that is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise.

• You will help us identify EDI issues and explore and implement solutions to complex challenges.
• The role covers operational issues including making sure that our treatment is accessible to all, the role also covers people and culture issues making sure that our organisation is diverse and inclusive, you will also consider our policy and practice ensuring quality of delivery.
• You will act as an expert advisor to people across the organisation making sure that EDI principles are embedded across all areas of our organisational delivery. You will provide advice and guidance for staff, volunteers, people who use our services and other stakeholders.
• You will be responsible for developing and writing our strategic EDI plans. Researching, delivering and monitoring action plans in collaboration with the senior management team and our specialist working groups.

About you

Reporting directly to the Director of Strategic Initiatives You will:

• Be a self-starter who can also work collaboratively within a multi-functional team and across Directorates;
• Have an understanding of the benefits of creating equity of access to health care and the importance of meeting the needs of under represented groups.
• Have experience of developing and delivering EDI strategies and processes
• Be able to understand data and communicate insight in understandable ways
• Present to small and large groups, remotely and face to face
• Excellent communication and interpersonal skills, with the ability to engage, influence and inspire at all levels

A detailed job description (role profile) is available for download. 

Your Rewards 

• Salary of £43,500 plus potential yearly performance related pay of 8.5%
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation 
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) 
• Benefits including season ticket loan, pension scheme and life assurance 
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities 
• Continuous training and career development via PXL our dedicated learning management system  
• Access to a 24/7 Employee Assistance programme including telephone and online access 
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. 
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

The Interview

Interviews will be held during early March in London. Full details will be provided to shortlisted candidates.

Against Malaria Foundation (AMF)

Senior Operations Manager

Full time

Job Description

AMF profile

Against Malaria Foundation (AMF) was founded in 2004 and is a charity that fights malaria in a highly effective, accountable and transparent way.

We do this by purchasing and distributing multiple millions of long-lasting insecticide-treated nets (LLINs) at a time in nationwide universal coverage campaigns. This is the most cost effective way of preventing malaria. AMF receives donations from the public and in the current financial year to date have received over US$125m. AMF is particularly data-focused and monitors and reports on net use and drives and supports innovation to improve the effectiveness of malaria programmes.

AMF is the world’s third largest funder of nets.

AMF has been rated a top charity for all of the last 16 years by independent charity evaluators GiveWell and The Life You Can Save who focus on cost-effectiveness and impact.

We are a team of thirteen highly motivated individuals with different skills and experience. Each person has an important role to play. All team members work remotely with constant communication between them. While the team is small, the impact is big - our net distributions protect millions of people. Our largest programme is in the Democratic Republic of Congo (DRC), where we are funding 55 million nets to protect 100 million people for distribution during 2024 to 2026. We have ongoing multi-million net programmes in other countries including Chad, Guinea, Nigeria, Togo, Uganda and Zambia.

Role Description

Our activities and commitments are steadily increasing, and 2025 and 2026 will be particularly busy years of distributions, with over ~100m nets planned for distribution. In light of this, AMF is recruiting a Senior Operations Manager to join the operations team and play an important role in ensuring the success of the net distributions. We are looking for someone who has strong interpersonal and intellectual skills who is able to work collaboratively. The ideal candidate will be comfortable taking on significant responsibility by leading on several of AMF’s programmes.

The role will include involvement in all stages of a distribution campaign (pre-agreement, net procurement, post-agreement, during distribution, and post distribution) across two main areas:

1. Work with National Malaria Control Programmes (NMCPs)
2. Work with AMF’s independent monitoring partners

Further information

The Senior Operations Manager will lead on several of AMF’s programmes. They will work closely with NMCPs, in country partners, AMF independent monitors, the AMF Operations and Technology teams to ensure the success of AMF distributions.

More specifically, they will manage the distributions through the following stages:

1 - Pre agreement

• Establishing the funding gap
• Establishing the net need, malaria burden, insecticide resistance data
• Working with the Ministry of Health to negotiate and put in place an agreement for the programme

2 - Net procurement

• Working with AMF’s procurement lead to order nets in time for the distribution

3 - Post-agreement

• After signature of the agreement, working with countries to put in place the plans for key elements, in particular: electronic data collection, 5% re-visits, net tracking
• Tender for and select an independent partner for distribution monitoring, and work closely with this partner that will be AMF’s eyes and ears in country

4 - During the distribution

• Track information coming from monitoring partners
• Analyse with the Head of Analytics registration and distribution data and take actions if needed
• Account for all AMF nets

5 - Post distribution

• Tender for and select an independent partner for post distribution monitoring, and work closely with this partner to carry out surveys at 9, 18 and 27 months post-distribution
• Share results with in-country partners and encourage appropriate actions to be taken

Through these stages, it will be important to maintain strong relationships with the key partners, notably the National Malaria Control Programmes, distribution partners and cofounding partners to ensure that distributions are carried out according to the agreements signed between the Ministry of Health and AMF.

These relationships will ensure that solutions can be found constructively to issues that arise during implementation of AMF’s programmes. Aside from the areas above, there will be other work related to AMF Group Operations, dependent on the candidate’s skill set.

Characteristics of the successful candidate

We are looking for someone who has strong interpersonal and intellectual skills, who works collaboratively in a team and relishes responsibility and the opportunity to learn and develop their abilities. The ideal candidate will be motivated to help improve the lives of those affected by the wider impacts of malaria.

Required

• Fluent French and English
• Excellent interpersonal skills to build and maintain strong working relationships
• Strong analytical skills and be able to use Excel confidently
• A self-starter who is highly organised with the ability to work independently and manage working time effectively
• Strong project management skills and comfort handling meetings with senior staff
• Comfort in dealing with and learning about financial matters, willing to examine budgets in detail
• At least four years work experience. The skills and potential of the candidate take priority over prior experience and we welcome applications from a range of backgrounds and experiences.
• An interest in driving down malaria rates through procedure changes and the use of technology

Of interest (but certainly not required)

• Experience working on projects based in Africa or in international development
• Malaria knowledge or background in malaria prevention or other global health campaigns  

Other role details

Reporting to: Operations Director

Location: Remote working within Africa/UK/Europe time zones (all the AMF team work remotely), with a preference for UK based. Please note that applications from outside these time zones will not be reviewed.

The cost of any co-working office space will be covered by AMF. For those living outside London, trips to London during the first three months are encouraged to spend time working with the Operations Director and AMF team.

Initial salary: £50,000 to £60,000

Company contributed pension scheme

25 holiday days per year + bank holidays

Candidates are expected to have a fully functioning computer or laptop of at least moderate specifications and reliable internet connectivity.

Travel: travel to Africa will be expected. Trips are planned flexibly in discussion with the team. The number and duration will vary year on year, and range from approximately 4 to 8 weeks per year.

Equal opportunities

AMF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Applying

Applicants should send a) a one-page cover letter explaining why they are interested in and suitable for the position, and b) their CV to senioropsmanagerH2G6 @ againstmalaria . com

Early applications are encouraged as we will be reviewing applications on an ongoing basis. 

Coin Street Nursery has a fantastic opportunity for a Deputy Operations Manager, to join our friendly and committed team, where you’ll will be part of the first-class nursery management and ideally be familiar with working in a similar setting, though this is not essential.

You will be working in a busy nursery office and will provide proactive management of our occupancy across our childcare provision, monitor income and expenditure to ensure we deliver against our agreed budgets. You will be the first point of contact for families interested in our provision and work with colleagues to ensure onboarding of new families is seamless.

The Nursery team works in collaboration with the Family & Children’s Centre, this role is crucial in providing organisational support and line managing two Data Outreach Officers. 

We are looking for a deputy manager who can demonstrate the following:
•    Proven administration and customer service experience
•    Financially literate, with an ability to understand, monitor and meet budgets
•    And ideally experience in managing and allocating resources (for example staffing rotas, budget allocations, stock control. 

What We Do

We provide the opportunities and spaces for people to lead their own change.

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.

We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities.  We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Extras

In return, we can offer you:
•    35 days’ annual leave (including bank holidays) pro rata for part time staff (increases with length of service)
•    8% contributory pension scheme (5% employer contribution, 3% employee contribution)
•    Health and wellbeing support, including online mental health therapy sessions
•    Free gym membership at Colombo, annual flu jabs
•    Commitment to training and development

Contract

Full time, 35 hours per week, permanent

Shift rota basis working either 7:45am- 3:45pm, 8:30am-4:30pm, 9am – 5pm and 10am-6pm

Salary

£38,300 per annum

Closing Date

Please send your application by midnight on 16 February 2025. 

Successful candidates will be required to undertake an Enhanced DBS check.