Jobs in Europe

Role Summary

The Head of Apprenticeship Operations and Delivery sits at the heart of Ada’s apprenticeship programmes. They are responsible for the operational delivery of Ada’a apprenticeships across all sites, leading a cross-regional team to manage and deliver the compliant systems and processes required for exceptional apprenticeships, and oversee communications and support functions. The role is centred on the apprentices’ and employers’ experience and works closely with Ada’s central operations team.

Key Responsibilities and Accountabilities

• Leadership of apprenticeship operations: Lead on all operational matters, including leading and line managing the delivery and compliance staff. This includes: recruiting and inducting team members; holding 1:1s; setting objectives; setting priorities; reporting on key metrics; and identifying and recommending improvements.
• Systems: Lead on ensuring the systems and processes necessary for degree apprenticeship delivery are in place, collaborating with the central data and impact teams to transition to a new CRM and learner record management system.
• Enrolment and onboarding: Manage the process for the admissions, enrolment and onboarding of apprentices, and work with the Apprenticeship Partnerships team on the onboarding of new employers.
• Delivery logistics: Enable effective delivery of apprenticeship training, working through the team to ensure the smooth running of induction and delivery weeks. This includes liaising with site staff, teaching colleagues and skills coaches, and managing logistics for in person delivery.
• Apprenticeship compliance: Work with the team to ensure that Ada’s programmes are compliant with the latest funding rules, including:
• The collection and storage of necessary documentation during enrolment
• Management of the online Apprenticeship Service
• Establishment and maintenance of compliant templates for training plans and apprenticeship agreements
• Quality Assurance of data collected for submission to the Individualised Learner Record (ILR)
• Monitoring of work output of other apprenticeship teams to ensure compliance E.g in setting training plans and establishing off the job hours.
• Apprenticeship funding: Work in partnership with the Finance Team on the planning and reconciliation of apprenticeship funding
• Apprentice enquiries: Deliver an efficient system to manage apprentice enquiries, allowing them to be dealt with in a timely manner and delivering excellent customer service.
• Communications to apprentices: Oversee cohort wide communication of programme information, ensuring apprentices are equipped with clear and timely details about their courses, including but not limited to apprentice handbooks, delivery dates, venue details and how to access support.
• Data and reporting: Ensure effective apprenticeship data management, and work closely with the Impact and Information team to ensure that all data reporting is integrated into Ada's core online systems wherever possible
• The apprentice experience: Place the apprentices’ experience at the heart of operational delivery, ensuring the delivery of excellent customer service, and taking into account the needs of Ada’s apprentices at each stage of their journey.
• Health, safety and wellbeing: The Apprenticeship Operations team has a shared responsibility with the other teams within apprenticeships to ensure the health, safety and wellbeing of apprentices. You will collaborate with other colleagues, in particular the central college operations team (including site managers), the college safeguarding team (Designated Safeguarding Lead (DSL) and deputy DLSs), and skills coach team, to ensure the highest standards of provision and support, in the areas of: first aid provision, risk assessment, safeguarding of learners, fire safety, and wellbeing support. 

PERSON SPECIFICATION

The ideal candidate will be a highly organised and experienced individual with a proven track record in learner management and a strong commitment to delivering exceptional learner experiences.

The full details of the Essential and Desirable Criteria are outlined in the accompanying Job Description

Safeguarding

Ada, National College for Digital Skill is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.

We care about equity, diversity and inclusion

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths.

Applicants with disabilities

Ada is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

About the position

This role is crucial in supporting the delivery of HSI/UKs Individual Giving programme. You will be making an impact for animals by supporting projects across multiple communication channels to steward our wonderful supporters, ensuring they feel valued and helping to generate over £2million a year in sustainable income for Humane Society International/UK.

As part of the Individual Giving team, this role will largely support our direct mail appeal programme, regular giving programme and will be the first point of contact for supporter enquires – handling telephone calls, emails, social media and letters.

You will be responsible for ensuring supporters feel valued and appreciated through tailored communications to deliver an excellent supporter experience and will take a lead in coordinating our annual Thank-a-Thon – a direct way to say thank you to our supporters. You will also work closely with our suppliers in all aspects of the mailing process from creative concept through to delivery, as well as stewarding our amazing fundraisers who raise money for animals by taking part in marathons, bake sales and other events.

This is a hybrid role with 2 days a week in our London office near Old Street tube in buzzy Shoreditch.

Please note: Our recruitment policy is to offer a fixed one year contract to start, with a view to move to a permanent contract in year two based on performance.

About the Individual Giving Team:

Our ambitious team is responsible for the recruitment and retention of individual supporters to raise £600k in 2025 with big and exciting plans to grow this significantly within the next 3 years.

We are a small but mighty team covering a range of channels across direct mail, DRTV and digital with plans to start telephone fundraising in 2025 as well as creating and delivering supporter journeys.

Part of a wider fundraising team of 8 who work across legacy, major donors, corporate and trusts – we work closely with our colleagues internationally both in the EU and the United States.

What we’re looking for in our Individual Giving Specialist

• Experience of working within a team in a similar role (e.g. fundraising/marketing), ideally with some experience in individual giving fundraising
• Experience of assisting with the organisation of projects/activities or schedules
• Experience of being in a front line supporter services role – confident in dealing with general enquiries
• Experience of admin activities such as database admin, invoicing, collating information for reports.
• Good organisational skills and ability to meet deadlines
•  Able to manage a varied workload, with support from the manager and wider team

About us

Humane Society International/UK is part of Humane Society International, a global animal protection organisation striving for a better future for animals through advocacy, education, and hands-on programmes. In the UK we are an leading voice for animals, running effective campaigns on wildlife protection, the fur trade, and farmed animal welfare, backed by hundreds of thousands of supporters across the country. HSI/UK has big ambitions to grow income, provide excellence in supporter care and in doing so help animals around the world!

Will you join us and create a more humane world for animals?

Interested? Here’s how to apply:

Application closing date: 16th February 2025

Virtual interview date: 24th 25th February 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate.

We are seeking an ambitious and talented leader with expertise in copywriting, design, and project management to join our High Value Engagement team.

If you have experience in managing a small team, proactively identifying new fundraising opportunities and producing compelling communications for high-value supporters, we'd love to hear from you.

About the role

As our Senior High Value Communications Manager, you will play a pivotal role in driving the success of high value giving at the BHF during an exciting period of growth. You will create and deliver a range of written and designed materials for major donors, trusts, foundations, and corporate partners.

Leading a team of two managers, you will support BHF’s Philanthropy and Corporate Partnerships teams in attracting, engaging, and retaining our most significant supporters. You will be responsible for crafting compelling communications, including donor and partnership propositions, impact reports, cases for support, and applications for significant donations.

Additionally, you will identify exciting research projects, develop impactful stewardship materials, and produce high-quality documents to support the cultivation, solicitation, and recognition of major gifts.

Collaborating across the organisation, you will develop and promote the BHF’s stories to philanthropic audiences and champion best practices

About the team.

You'll join the team in a pivotal time where partnerships have been identified as the cornerstone of British Heart Foundation’s 2030 organisational strategy.

To achieve this vision, we are building a high performing Philanthropy and Corporate Partnership team comprising dynamic fundraisers, talented proposition writers, research and insight specialists, and event and stewardship experts. You may already be aware of some of our notable achievements over the past year: securing multi-year strategic partnerships with Sky Bet and AJ Bell, and recently landing a third campaign with Omaze.
 
To realise our ambitions, we need to raise significant additional funds to accelerate and drive critical research.

About you

You are a tenacious communications lead with experience of leading and coordinating the production of compelling fundraising propositions and bespoke communications for high-value supporters.

An excellent writer you can transform multiple sources of information into inspiring stories that generate support and translate scientific information for general readers.

To succeed in the role, you should have: 

• Proven experience of showcasing the impact of a charitable organisation for an audience of high-level donors, preferably in a medical science context, to foster repeat and lifelong support.
• Proven experience of leading a team to deliver successful funding proposals and to report the impact of up to seven-figure gifts
• Proven experience of collaboratively producing high-spec documents for discerning readers, including copywriting, desktop publishing (InDesign), and effective use of images
• Project management experience overseeing document publishing from conception to delivery, ensuring all legal, brand, and customer considerations are met.
• Proven experience building and maintaining excellent relationships to gain buy-in and influence teams and senior stakeholders across large organizations.
• Familiarity with fundraising databases like Blackbaud CRM or equivalent would be a bonus.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.  
 
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

What can we offer you? 
 
To find out more about our generous staff benefits, please download our benefits document at the bottom of this page. 
 
Interview process 
 
The interview process will consist of two stages. The first interviews are planned to be held over MS Teams on 17 Feb 2025 . The second stage is planned to be held at London Office (NW1 7AW) on 26 Feb 2025 

HFEH Mind are looking for maternity cover for the HR team on a 12 month fixed term contract starting between Mid March to Early April 2025.

Purpose of the job

To support the development and implementation of HR initiatives and systems, providing guidance to staff and line managers on employee relations matters and supporting them through their employment journey with HFEH Mind.

The HR Officer will maintain excellent knowledge of charity policies and procedures, terms and conditions, UK employment law and HR best practice and will deputise for the Head of People Services & Company Secretary in their absence.

About Hammersmith, Fulham, Ealing, and Hounslow Mind

We’re Hammersmith, Fulham, Ealing, and Hounslow Mind (HFEH Mind), part of Mind the mental health charity. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding of mental health.

We work in Hammersmith, Fulham, Ealing, and Hounslow and have a range of services and products to help children, young people and adults maintain and regain their mental health. We work with employers, partners, community groups and other charities to achieve our aims.

Key Responsibilities​

· Support the development and implementation of HR initiatives and systems

· Provide counselling on policies and procedures using Rradar support as required.

· Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process when required.

· Support the creation and implementation of effective onboarding.

· Develop training and development programs.

· Assist in performance management processes.

· Support the management of disciplinary and grievance issues.

· Maintain employee records on the HRIS (BreatheHR) ensuring all staff documentation is accurate and up to date.

Benefits & Support

We want all our team to thrive at HFEH Mind and we offer a competitive range of benefits, good work/life balance, and excellent learning and development opportunities.  We are proud of our organisational culture, and we offer a supportive, flexible, and enjoyable place to work.

Employee benefits include:

• Opportunities for flexible working
• 25 days annual leave (plus bank holidays) increasing with years of service up to 30 days.
• Workplace pension scheme
• Occupational sick pay scheme
• Employee Assistance Programme
• Regular supervision
• A variety of learning and development opportunities
• Access to “Perkbox” employee benefits
• Cycle to Work Scheme

HFEH Mind are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing, and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

The Royal Marsden Cancer Charity raises money solely to support The Royal Marsden, a world-leading cancer centre. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.

From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer.

We are a very ambitious organisation which has gone through transformational growth over the past five years. Alongside funding an existing programme of world-leading research, treatment and care, the Charity completed its largest capital appeal to date, successfully raising £70 million to build the Oak Cancer Centre at the hospital’s Sutton site, which opened in summer 2023.

We have exceeded our fundraising targets, over the past three years, raising over £90m against a target of £83m and making over £82m in funding available to The Royal Marsden. However, with one in two of us expected to develop some form of cancer, it is essential that we go even further in our fundraising efforts to support the essential work of The Royal Marsden. Therefore, we have recently launched our most ambitious strategy yet, that will see us raising at least £215m over the 5-year period.

The Charity is committed to raising £150 million, through a major fundraising appeal, for a new major development project in Chelsea, which will launch in 2025/26. There is also an extensive portfolio of engaging projects outside of the capital appeals, that help to support all aspects of the hospital’s work to improve the lives of cancer patients.

Working for us offers you a challenging and rewarding career, as well as the chance to really improve the lives of those living with cancer. The Community Fundraising team stewards some of our most dedicated supporters, who organise events and bring their networks together to raise up to six figure sums. We build long lasting relationships with individuals as well as community groups, schools and corporate organisations to raise millions for Charity every year.

This role will play an important part in the engagement of community supporters, identifying new prospects and effectively stewarding existing supporters. You will be a high performing fundraiser with experience of delivering income growth through effective relationship management. You will be ambitious and proactive and relish the opportunity to support the Charity to achieve its ambitious goals.

To develop, implement and maintain robust information management systems within the Trust.

To co-ordinate and support business meetings and Trustee Board Meetings.

To support development and management of the Trust Business Assurance Framework.

Support daily operations, ensuring services are delivered efficiently and effectively.  Provide full organisation and administrative support to the CEO and wider team members, undertaking a wide spectrum of tasks as delegated ensuring completion within targets and deadlines.

Support the development and implementation of operational policies and procedures to enhance service delivery and to comply with stakeholder contracts and agreements and all relevant regulations and legal requirements.

Oversee programme administration processes to ensure the efficient management of these areas.

Monitor and evaluate the performance of services and programmes with the Management Team. Coordinate the delivery of effective Management Information and analysis for regular review by the CEO and Board.

Develop and maintain a robust policy review programme, ensuring version control and circulation across teams.

Manage external supplier contracts and relationships; ensuring contracts, insurances, subscriptions and rentals/hires are maintained to ensure continuity of cover/use and offer best value for the organisation.

Are you an experienced fundraising operations professional looking for your next role?

Great Ormond Street Hospital Charity is hiring for a Head of Fundraising Operations & Standards to play a leading and strategic role across our fundraising compliance, supporter journeys, supporter experience and supporter data functions.

Salary

The salary for this position is £69,733 per annum.

The role is based in our London office with a minimum of 2 days in our office per week. 

Key Responsibilities

This is a senior management position within the organisation, and you’ll be responsible for:

• Supporting a vibrant and varied fundraising programme to deliver a transformational growth strategy and over £100m each year. 
• Collaborating effectively across the charity, building relationships, planning and directing work, and adding value as part of our Senior Management Team. 
• Leading GOSH’s approach to compliance with fundraising standards, including leading a rolling programme of reviews and contributing to sector collaborations. 
• Leading the supporter data function and supporting the delivery of our supporter data strategy and analytics to enable evidence based decision making. 
• Leading on supporter relations, supporter experience and supporter journeys to maximise supporter retention and income. 

We have ambitious goals, and this is the ideal opportunity for someone who is looking for a role where they can be impactful. You’ll be involved with the delivery of our fundraising strategy, as well as working across our diverse fundraising portfolio. You’ll also be at the cutting edge of innovation across supporter data and journeys.  

Skills, Knowledge and Expertise

• Previous experience working as a strategic lead of a cross functional team. 
• Experience supporting a broad and diverse fundraising or income generating portfolio. 
• Experienced people leader with high emotional intelligence. 
• Experience working with relationship database and data analytic tools. 
• Exceptional relationship building skills. 
• Strong decision making and problem-solving skills. 
• Budget and forecasting experience. 
• Experience of compliance and regulation, ideally within a fundraising context.

Please refer to the full job description for more information. 

Closing Date: 19th February 2025

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.

Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.

Our commitment to Equity, Diversity and Inclusion

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status. 

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our website. 

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

Benefits

• Scope to take real ownership in a fast-growing charity
• Flexible working arrangements
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between
• Christmas and New Year and 4 wellbeing days
• Cycle to work scheme
• Employee Assistance Programme offering free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social event

Responsibilities

Supporting young people
You'll deliver our programmes and work one-to-one with care-experienced young people across London. You'll manage a caseload of young people and be a positive role model to those you're supporting.

Working with delivery partners
You’ll be working closely with our delivery partners to ensure the young people are getting the best support out there. Whether that’s liaising with social landlords or local debt advice charities.

Collecting crucial impact data and evidencing impact
You’ll be meticulous in ensuring you collect and report high quality data, understanding that this information is crucial to demonstrating our impact to funders and clients. You’ll ensure your notes and our databases are up to date with accurate information.

Working collaboratively
You'll work closely with other Settle Coaches and the wider team to ensure you are learning from them and they are learning from your experiences. You’ll collaborate with others in order to make decisions. You will contribute to an inclusive working environment for everyone.

Getting stuck in
We are a small but growing team and you'll be ready and excited to get stuck into new projects and opportunities as they arise - stretching yourself and developing your expertise.

What we're looking for

We are looking for a driven individual, with the relevant skills to provide high quality support to a small caseload of young people to ensure we give the very best we can to the young people we work with. We are interested in someone who is passionate about developing their frontline skills and supporting care experienced young people to achieve their goals.

You’ll feel comfortable working with people from a range of backgrounds including other professionals. You will seek opportunities for the young people you support and advocate for them during tricky moments. You will utilise creative thinking to broaden awareness of Settle within our referral partners when opportunity arises.

We are looking for a compassionate individual, with an understanding of the value in collecting high quality data. You are someone who is keen to learn about best practice and incorporate your work into our external communications.

Having recently started delivering support to young people living in the private rented sector, we are particularly interested in applicants with an understanding of this work, and/or experience delivering support to individuals living in the private rented sector as well as the social housing sector.

Care-experienced applicants

Settle is committed to increasing the representation of lived experience of the care system in our team. Therefore, care-experienced applicants who meet the essential criteria in the job description will be guaranteed an interview.

‘Care-experienced’ means you have been “looked after” by your local authority at any point, for any length of time before turning 18. This includes living with foster carers, in a residential children's home, being looked after at home with a supervision order, living with relatives or friends in kinship care, being adopted and previously looked after. This also covers asylum seekers who arrived in the UK without an adult with parental responsibility also known as Unaccompanied Asylum Seeking Children.

If this applies to you, please mention this in your application and we will follow up to request some evidence (such as a letter from a social worker or PA).

Railway Children is looking for a Supporter Experience Officer to cover maternity leave and be responsible for implementing our supporter engagement strategy.

About you:

The Supporter Engagement Officer is an integral role in the public fundraising and engagement team, continuing to develop our individual giving income streams and ensuring that our supporters feel valued and understand the amazing impact they have.

This is a great role for someone who is equally as comfortable analysing details in data as they are coming up with creative ways to engage our audiences. You’ll have a proven ability to grow income from individual donors while having the supporter’s needs at the heart of every interaction.

The role entails delivering supporter communication journeys across a range of channels and audiences so that we deliver excellent supporter care to all donors ensuring that their relationship with Railway Children is enhanced, their support retained and lifetime value maximised.

Job Title: Advice Locality Manager
Location: New Forest (Ringwood)
Hours: 24 hours per week (flexible working arrangements available)
Salary: £28,000 per annum (pro rata)

Are you passionate about leading teams and delivering community-focused services?

Citizens Advice New Forest is seeking an Advice Locality Manager to oversee the delivery of high-quality advice services within a designated area of the New Forest. This role is vital in ensuring that our services are accessible, inclusive, and responsive to the needs of the local community, including those in rural or hard-to-reach areas.

About You
We’re looking for someone with:

• Experience managing advice services or a similar role in the charity sector or related field.
• Strong leadership skills to manage and motivate staff and volunteers.
• Knowledge of issues such as welfare benefits, housing, employment, and debt.
• Excellent communication and relationship-building skills.
• A proactive and solutions-focused approach to identifying and addressing community needs.

If you’re adaptable, collaborative, and passionate about making a difference, we’d love to hear from you.

Key Responsibilities

• Oversee the delivery of advice services across local offices and outreach locations
• Recruit, train, and manage a team of staff and volunteers to ensure excellent service delivery.
• Build relationships with local organisations and community groups to expand service reach.
• Act as the lead for debt advice, supervising advisers and ensuring quality standards.
• Monitor service performance and compliance with legal and regulatory requirements.

Why Join Us?

Citizens Advice New Forest is dedicated to fostering an inclusive and purpose-driven workplace. We actively encourage applications from people underrepresented in our organisation and sector, including people of colour, LGBTQ+ individuals, and disabled people. Flexible working options are available to support work-life balance.

Closing Date: Wednesday 12th February 2025 at 9am (applications will be reviewed on a rolling basis).

Join us and help make a difference in the New Forest. Together, we can solve problems, advocate for change, and create a better future for everyone.

TLC: Talk, Listen, Change are excited to be expanding their Therapeutic Wellbeing Team.

Are you an experienced Counsellor looking for a fulfilling role where you can make a difference? We’re seeking a skilled professional to join us and line manage our small team  of  passionate counsellors. 

Working closely with the Therapeutic Wellbeing Service Manager your role will work to ensure delivery of  a high-quality counselling service to children and young people that is trauma-informed ,ethical and supports key outcomes. Supporting the team of CYP counsellors and the wider counselling team to develop and maintain a safe, professional and accessible service.

You will also work with the Therapeutic Wellbeing Service Management Team and Clinical Supervisors to ensure services are delivered to a high standard in line with TLC’s values and the BACP Ethical Framework.

The Role

Provide line management support to counsellors through regular one-to-ones, performance appraisals, team meetings, sickness and performance management.

You will oversee and manage weekly Triage Meetings to ensure referrals are processed quickly, needs-based assessments are completed and timely decisions around the best type of support are made, ensuring children and young people’s voices are central to the process.

You will carry a small case load of clients and monitor the delivery levels across the counselling team and pro-actively allocate cases to counsellors and emotional wellbeing workers in the most efficient way possible.

Contribute  and support the Therapeutic Wellbeing Service Manager to produce high quality reports reporting back to commissioners/funders.

Work with the Therapeutic Wellbeing Management Team and wider TLC Teams to review, monitor and improve services, ensuring that the needs of the people receiving counselling are prioritised and their journey though the organisation is as smooth and uncomplicated as possible.

About you

 Experience: 5+ years working with children and young people. You’ll be experienced in trauma-informed care.

Skills: Held previous line management, leadership or coaching responsibilities. Strong knowledge in safeguarding, risk assessment, and therapy frameworks. Great communication skills and the ability to work flexibly.

Qualifications: Level 4 or above qualification and registered with BACP/UKCP/HCPC.

If you're passionate about making a real difference and thrive in a creative, supportive environment, then we would love to hear from you. 

About us

TLC: Talk, Listen, Change is a relationships charity that has been providing support to individuals, couples, families, and communities in the North of England for over 40 years. The charity focuses on promoting emotional wellbeing through the cultivation of safe, healthy, and happy relationships. Originally serving Greater Manchester, the organisation has expanded its reach to help people all over England. TLC offer a range of services tailored to meet the diverse relationship challenges faced by the community. Our commitment to evolving our services ensures we continue to meet the growing needs of those we serve.

TLC values safe, healthy, and happy relationships both within the workplace and beyond, emphasising a culture that is safe, authentic, and person-centred, reflecting our commitment to valuing staff as much as the people we support. The organisation takes pride in being progressive and inclusive. TLC have made specific commitments to staff well-being and inclusivity, such as the Age-Friendly Employer Pledge, supporting Afro-hairstyles through the Halo Code, and endorsing the White Ribbon campaign to end men’s violence against women. These initiatives support work to build an equitable and respectful work environment.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.  

We believe in empowering our team members to bring their best to this role. That’s why we offer flexible working hours around core business times.

We also provide an annual Professional Development allowance, a generous annual leave package, and even time off for your birthday, Health & Wellbeing Day, and EDI-focused Volunteering Day.

We want to make our recruitment processes accessible to everyone. As standard practice we provide interview questions prior to the interview so we can concentrate on getting to know you. If there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

Job Title:   Executive Assistant

Location:  Head Office - London Borough of Tower Hamlets

Salary:    £13,044.78

Hours: Hours:   16 hours per week - Thursday 8 hours + 1 day Tuesdays or Fridays

Contract:  6-month contract with the possibility of extension

We have an exciting new opportunity for a Senior Administrator to work directly with the Director of Operations and the SLT on a range of projects including liaison with board members and the SLT, setting up data on a new database, and strategy research.

The day-to-day work involves liaising with the board, SLT, managers and staff.  Data inputting and checking and working with the SLT and Director of Operations to deliver administrative projects.

Who we’re looking for

• Have Administration/Database experience
• Be able to organise own work-load effectively
• Be able to manage and develop administrative systems and computerized information and organize information so that it is accessible to others within the organisation.
• Have high level of skills in a range of computer skills including Microsoft Word, Outlook, Excel, Publisher and PowerPoint.

What we offer

PRHA was awarded the Investors in People Gold standard for the second time in 2022.  This award reflects staff feedback on their development and training opportunities, how they are valued by PRHA and the support provided to them in fulfilling their roles. We are in the top 3% of housing associations in achieving this award. 

Our comprehensive, training and support package will enable you to grow in your career and achieve your professional aspirations.

How to apply

Please read the full Job Description & Person Specification. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. 

We will only accept CV’s and Supporting Statement with a maximum of 2 pages and Font size 12. Please ensure you send the correct documents by the closing date, as late CV’s and Supporting Statements will not be accepted.

Closing Date

Friday 31st January

Interview date

Wednesday 5th February

If you are successful for interview you will be notified by 5 pm on the 31st of January.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

We are looking for a Marketing and Communications Manager to help amplify our message: that barriers to cycling and active travel for Disabled people must be removed to counter the effects of the current Health and Climate emergencies. We need your help to attract new partnerships and funding so we can continue to work towards mobility justice for Disabled people. 

This role is new within Wheels for Wellbeing. As the organization’s influence expands and we implement our recent strategic vision, our Board, our Director and the rest of the Senior Management team require the support of an experienced Marketing and Communications professional.

Wheels for Wellbeing is a disability and cycling organisation led by Disabled people. Formed from the belief that cycling is transformational for health, transport and social inclusion, Wheels for Wellbeing champions mobility justice and mobility equity. Established eighteen years ago, the charity seeks to radically change the world of active travel by removing barriers to cycling for Disabled people.Following a recent strategic review of our operations, a three-pillar approach is being adopted by the charity: 

Wheels for Life:  Continue to operate and promote inclusive cycling hubs at three venues in South London; develop an inclusive cycle hire service and signpost enquiries to recommended partners across London/the UK. 

Wheels for Change: Campaigns & policy influencing work to bring about mobility justice for Disabled people, with a particular focus on active travel (walking/wheeling and cycling). Being a thought-leader in this field. 

Wheels for Learning: Establishing a UK-wide Training and Consultancy service to speed up the spread of our expert knowledge and to support our financial sustainability strategy. This will also provide volunteering and paid work opportunities for growing numbers of Disabled cyclists.

We are seeking an experienced and dynamic marketing and communications professional to build a marcom strategy, engage our target audience and build on our reputation as the go-to organisation for inclusive cycling and to support our fundraising and income generating strategy. There is scope for creative thinking; from how we engage with users of our services to build advocacy, how we link mobility justice to the climate emergency and how we share our stories of success to increase our reach and impact. 

Responsible to: Director/CEO 

Line management responsibilities: N/A

Hours: 20 to 25 hrs per week  (flexible)

Duration: Two Years Fixed term (with ambition to make permanent) 

Salary: £33,000 - £38,000 (pro-rata) depending on experience 

Place of work: Home based + occasional visits to the office/our sessions or Office based

An exciting opportunity has arisen with a client of ours who seeks someone with exceptional EA skills and experience to support their busy and multi-faceted work life within the charity and environmental sector. The role is mostly remote with 1 day per month in West London and hours worked flexibly spread over 4 - 5 days per week (Monday-Friday). Salary is depending on experience and will be pro rata the full time amount advertised.

As EA you will:

• Manage a busy email inbox, keep track of multiple events, deadlines and relevant developments that may impact on my client’s work or their diary and support her by briefing her when she is too busy to look at emails. 
• Manage a busy diary and arrange meetings, book events and lunches/dinners
• Respond to meeting requests and draft responses to other emails or letters as required
• Ensure my client is well prepared and briefed for meetings and events
• Anticipate what will be needed and use your initiative to meet these needs

The ideal applicant will: 

• Have experience of providing Senior PA or EA support at Senior Executive level and be comfortable and confident liaising at this level and with public figures on occasion.
• Be incredibly organised and able to prioritise and respond to short notice requests and changes.
• Be good at synthesising lots of information and providing succinct summaries and on occasions carrying out some research on relevant topics for our client.
• Ideally have an interest in and some knowledge of environmental issues. 
• Have excellent interpersonal skills and be able to get to know people, build rapport and trust very quickly.
• Have excellent IT skills – especially in Microsoft Office packages and Teams but a general good understanding of IT and IT equipment.
• Be a practical, positive, problem solver who can always offer possible solutions.
• Work with the utmost discretion and strict confidentiality
• Have excellent written communication skills to be able to draft professional emails and letters on behalf of my client.
• Be able to work alone and on their own initiative for much of their working time in a suitable home working space and work from West London 1 days per month.
• Be able to occasionally work on a non-working day or outside of usual work time to meet business/diary need. 
• Have an existing right to work in the UK.

To Apply:

Please submit a CV clearly showing how you meet the above criteria and a note to say why you are interested in the role, confirming your ideal working pattern and salary expectations. Please highlight any experience in, or knowledge of, the environmenal sector.

Application Deadline: 23rd February.

First Interview will be by video call with the client on the 11th or 12th March. Please try to keep these dates free as invitations will be sent week commencing 3rd March. 

Second interviews will be in person in London on the 17 or 18th March.

**Immediate start available after these interview dates subject to satisfactory references and right to work in the UK checks.**