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Write Back, Dagenham (Hybrid)
Unpaid role, expenses paid
Posted today Apply Now
Page 1 of 112
Remote
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

This Role Is Where Trust Is Built—or Lost
At Tell My Truth and Shame the Devil C.I.C., social media is not a marketing channel. It is often the first place someone tells the truth. The first place a survivor speaks. The first place a young person asks for help, direction, or hope. The Social Media Engagement Officer is the human presence behind our platforms — responding, guiding, holding boundaries, and directing people safely into the right parts of our ecosystem. This is not a growth-hacking role. This is a trust, discernment, and care role.
 
Purpose of the Role
The Social Media Engagement Officer ensures that every interaction on our digital platforms is:

  • Human, not automated
  • Trauma-aware, not reactive
  • Boundaried, not extractive
  • Purpose-led, not performative

You are the bridge between content and community — between attention and action.

Experience Qualification and Requirements

Essential experience

  • Experience in community engagement, online community management, moderation, or customer support where tone, safety, and trust matter.
  • Experience communicating in sensitive contexts (e.g., advocacy, youth work, frontline/community roles, safeguarding-adjacent environments).
  • Experience handling challenging messages, conflict, harassment, or emotionally charged content with professionalism and calm judgement.

Essential skills & qualities

  • Strong written communication skills, including the ability to respond clearly, respectfully, and consistently in public and private channels.
  • Emotional regulation and resilience when exposed to distressing content, survivor stories, or hostile interactions.
  • Reliability, discretion, and strong boundaries, including comfort following protocols and escalating without delay.
  • Ability to apply trauma-informed language and maintain C.I.C tone-of-voice without offering counselling or personal advice.
  • Ability to triage and route people appropriately (donations, volunteering, VFAP, podcast submissions, resources) using approved pathways.
  • Attention to detail for logging patterns, risks, and recurring needs, and sharing structured feedback with the team.

Desirable 

  • Experience engaging across multiple platforms (TikTok, Instagram, X, YouTube, LinkedIn) and adapting tone to platform norms.
  • Familiarity with safeguarding principles, escalation workflows, and online safety practices.

Training & support provided

  • Safeguarding protocols and escalation pathways.
  • Platform-specific engagement standards and tone-of-voice guidance.
  • Escalation and reporting systems, including how to log risks and recurring themes.

Main Responsibilities/ Key Duties

  • Monitor comments, replies, and DMs across C.I.C platforms to maintain a safe, respectful, and survivor-centred community environment.
  • Respond consistently in alignment with C.I.C values and tone, using trauma-informed language and maintaining clear safeguarding boundaries at all times.
  • Direct individuals to the correct pathways and resources, including donation routes, volunteer onboarding, VFAP (Violence-Free Action Pathway), podcast submissions, and approved support information.
  • Identify and flag safeguarding concerns immediately to the appropriate role, ensuring that potential risk is not held in engagement channels.
  • Escalate high-risk messages using agreed protocols, prioritising urgent or concerning disclosures, threats, harassment, or boundary breaches.
  • Help maintain comment spaces that are respectful and free from harassment, minimisation, victim-blaming, grooming behaviour, or abusive language, taking action in line with moderation guidance.
  • Support healthy engagement by encouraging constructive dialogue, de-escalating where appropriate, and reinforcing community standards without argument or defensiveness.
  • Log patterns, risks, and recurring community needs (e.g., common questions, frequent triggers, misinformation themes, safeguarding hotspots) and feed insights back to the team.
  • Work closely with Community Moderation & Safety, Safeguarding, and Campaign/Content teams to ensure joined-up responses and consistent public-facing messaging.
  • Maintain confidentiality, discretion, and professional boundaries; you do not counsel, diagnose, or provide emotional support — you route safely and responsibly.

This role is not suitable if you:

  • Want to debate or argue online
  • Struggle with emotional boundaries
  • Seek influencer-style engagement
  • Want creative control over content
  • Are unable to follow safeguarding procedures strictly

This is not about visibility — it is about responsibility.

Important to Be Clear

  • This is a volunteer role during the build phase
  • It carries real responsibility and trust
  • Emotional maturity is essential
  • Paid roles will emerge as the organisation becomes financially sustainable

Next Steps

Shortlisted applicants will be invited to:

  • A values-led conversation
  • A short scenario-based engagement discussion

If you believe that how we respond matters as much as what we post, and that care is an operational function, not a feeling, this role is for you.

 A Final Word
Social media is about people, not platforms.

If you know that:

  • Trust is built through presence, care, and consistency
  • Boundaries are a form of protection, not distance
  • Privacy and consent are safeguarding responsibilities
  • How we respond matters as much as what we post


 

Posted by
Tell my Truth and Shame the Devil View profile Organisation type Registered Charity
Posted on: 20 January 2026
Closing date: 10 February 2026 at 22:57
Tags: Operations, Information Management, Insights, Monitoring and Evaluation, Risk Management

The client requests no contact from agencies or media sales.