Volunteer Roles

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Department: Advantage Mobility

Role Location: Initially Advantage Mobility offices NG2 2AD and then remote

Role Support: You will be supported by the Operations Director of Advantage Mobility

What is the purpose of this role?

To utilise Advantage Mobility as a resource to create and upload inspirational content for social media channels (Meta and Instagram, You Tube) about the products and services offered and carried out by Advantage Mobility, and to start a blog on the Advantage Mobility Website.

What impact does this role have?

Creating inspirational content for social media will raise the awareness of products and services in the mobility user community. The generation of increased sales and greater customer satisfaction is will impact the organization. The volunteer will be able to utilize the opportunity to gain a full understanding and experience of creating a functional social awareness programme from start to finish.

What activities might you be involved in? 

• Creating and uploading inspirational content to our social media channels
• Creating and publishing articles, stories, and information about the products and services offered by Advantage Mobility on our website
• Engaging with readers.

What are we looking for?

Ø  Creative Individuals who aren’t afraid of a challenge

Ø  Individuals who are confident in creating stories and writing articles about products

Ø  Individuals who wish to gain an understanding of social media and how to use it to best effect for an organisation

Ø  Individuals who know how to upload content to social media and websites

When would you be needed to volunteer?

The needs of the role and your availability will be discussed at interview, but we would like you to be available until at least the end of the 24/25 academic year (May25)

What training will you be given?

You will be given an induction to Advantage Mobility and an opportunity to spend time with key members of staff to gain a full understanding of the range of products and services sold and any challenges currently faced.

What can you gain from this opportunity?

· Ongoing support, ensuring your volunteering experience is a fulfilling and positive one

· Experience to add to your CV

· The opportunity to meet new people and make new friends

· Reimbursement of out-of-pocket expenses as defined in Age UK Notts’ volunteer handbook

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

What is the purpose of this role?

Panellists will inform and influence the support we offer to older people and help us deliver services that older people need and value.

What impact does this role have?

Our Panellists will help us to shape our services and our strategy. They will support us to make sure that people know about our charity, that our services have a positive impact on the lives of older people, and that we are a valued, local resource for older people to rely on.

What are the responsibilities of the role? 

• To support our charity and its aims and to act as an ambassador for our services and projects and the wider Age UK network.

• To ensure our charity is aware of emerging needs and issues related to older people in the City and County that could influence future planning.

• To represent the wider community of older people and their interests – including topics such as social, health, wealth, and longer-term needs.

• To develop an understanding of customer service within the charity and how it can be improved for older people.

• To maintain a positive commitment to, and active promotion of, Age UK Notts’ Equality, Diversity, and Inclusion policy.

What are we looking for?

• Integrity

• A commitment to the charity

• A willingness to devote the necessary time and effort

• Good, independent judgement

• A willingness to speak their mind

• An ability to work effectively as a member of a team

What is the time commitment?

• The charity holds four meetings per year (Including the AGM), with each meeting lasting around 2 hours.There will be a mix of in-person and online meetings.

• In addition, Panellists need to set aside a minimum of 1 hours reading time before each meeting.

• Depending upon agreed actions, Panellists may be asked to dedicate some time to activities within the community, or for the charity outside of the meetings.

• Should exceptional circumstances arise, there may be a need for additional meetings, but this will be a rare occurrence.

• A chair and vice-chair will be elected by the members every 3 years and holders may serve a maximum of 6 years in total in either role.

What training will you be given?

You will be given a basic induction to the Charity and some basic compliance training to allow you to undertake your role.

What can you gain from this opportunity?

This is an opportunity to influence the largest, local charity providing support for older people. It’s a chance to bring your views, experience and knowledge to the table as well as building new relationships and meeting new challenges.

Please note the following key information

• You must be at least 18 years old

• You must agree to be properly appointed by our robust volunteer recruitment process (including references and DBS check).

• The role of a OPAP Panellist is voluntary and is not accompanied by any financial remuneration, although expenses for travel may be claimed

***Please note that we don’t offer sponsorship or accept overseas applicants***

MenWalkTalk has been developing at a pace and is now looking for new Trustees to help strengthen the Board to continue the growth.

Our Trustees play a vital role in making sure that MenWalkTalk achieves its core purpose. They oversee the overall management and administration of the charity ensuring that MenWalkTalk has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the executive team to enable MenWalkTalk to grow and thrive, and through this, achieve our mission.

Board members have a collective responsibility. This means that Trustees always act as a group and not as individuals.

Duties:

• Support and provide advice on MenWalkTalk’s purpose, vision, goals and activities.
• Approve operational strategies and policies, and monitor and evaluate their implementation.
• Oversee MenWalkTalk’s financial plans and budgets and monitor and evaluate progress.
• Ensure the effective and efficient administration of the organisation.
• Ensure that key risks are being identified, monitored and controlled effectively.
• Review and approve MenWalkTalk’s financial statements.
• Provide support and challenge to MenWalkTalk’s CEO in the exercise of their delegated authority and affairs.
• Contribute to regular reviews of MenWalkTalk’s own governance. Attend Board meetings, adequately prepared to contribute to discussions.
• Use independent judgment, acting legally and in good faith to promote and protect MenWalkTalk’s interests, to the exclusion of their own personal and/or any third party interests.
• Contribute to the broader promotion of MenWalkTalk’s objects, aims and reputation by applying your skills, expertise, knowledge and contacts.

As a small charity, there will be times when the Trustees will need to be actively involved beyond Board meetings. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, presenting externally, or other issues in which the trustee has special expertise.

What we are looking for

We are looking for people willing to bring energy, enthusiasm and commitment to the role, and who will broaden the diversity of thinking on our board. The ideal candidates will have 3 or more years previous governance experience in the UK charity sector.

Personal skills and qualities

• Willingness and ability to understand and accept their responsibilities and liabilities as Trustees and to act in the best interests of the organisation.
• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.
• Effective communication skills and willingness to participate actively in discussion.
• A strong personal commitment to equity, diversity and inclusion.
• Enthusiasm for our vision and mission.

Terms of appointment

Terms of office

• Trustees are appointed for a 3 year term of office.
• This is a voluntary position, but reasonable expenses are reimbursed.

Time commitment

• Attending 6-9 Board meetings annually. Currently meetings are held remotely each month.
• Attending 2 annual strategy / training days

Committee membership

Membership of at least one of the Trustee committees attending relevant meetings and reporting back to the Board.

Would you like to use your skills and experience to help us end poverty in later life?

Independent Age is looking for enthusiastic and skilled individuals to join our Board of Trustees. If you’re passionate about our cause and want to help shape the future of our Charity, we’d love to hear from you.

Across the UK, more than 3 million older people are living with limited financial means and experiencing inequalities. At Independent Age, we believe that no older person should face financial hardship. To improve the lives of older people in poverty we campaign for policy change, provide information, advice and support, and make grants to grass roots charities across the UK; this increases older people’s financial well-being, and enables greater choice and independence.

We are seeking to appoint new Trustees to our Board. Previous trustee experience is not necessary (apart from for one role which will chair our Board’s Governance Committee). We can provide mentoring and support.  We are interested in hearing from people who are concerned about the growing impact of poverty in later life, and who can bring us any of the following skills;

• fundraising 
• working with people with lived experience of a charity’s cause
• charity governance (for the role which will chair our Governance Committee) 
• customer service / journey expertise (we operate an outsourced helpline and provide information and advice)
• responsible investment/ impact investing

We estimate the time commitment to be around one day a month on average, focused around the quarterly cycle of board and committee meetings.  Trustee roles are not paid; we can pay travel and accommodation costs and the costs of care provision for children and dependents whilst attending meetings as necessary.  We also pay any reasonable cost associated with attending an interview.

We know that certain groups of people are at greater risk of financial hardship in later life, including people from racially minoritised groups, private renters, carers, and people who are disabled or have long-term conditions, and we particularly welcome applications from people from these groups.  As a national charity, we’d also like to encourage applications from candidates outside the south east of England and from Scotland.

For further information and details of how to apply, please visit our website or view the Application Pack below. If you require this information in a different format, please contact us via the details on our website.

Application Process:

To apply for this role, please send the following to the email address in the pack below:

• An up-to-date CV
• A supporting statement (no more than 2 pages) that outlines what attracted you to Independent Age’s mission (detailed here) and what skills and experience you would bring.

Closing date: 26 January 2025

Interview Process

Stage 1: interviews with a panel of Trustees: Wednesday 25 March and to be held at our office, 18 Avonmore Road. Candidates will have the opportunity to meet the CEO before the interview.

If you would like to speak to us about this role, or to speak to one of our current Trustees to understand more about their experience of being a Trustee at Independent Age, please contact Clare Wadd via the contact details on our website.

If you require any specific arrangements or adjustments to enable you to fully participate in the application or recruitment process, please let us know.

Committee Member

Health, Care and Quality Committee Member at St Elizabeth's Centre 

Volunteer role (reasonable travel expenses paid)
 
Much Hadham, Hertfordshire (remote and on-site time commitment)

About the role

St Elizabeth’s exists to offer children and young people bespoke education, care and support services that maximise their opportunities to “live life to the full”. We’re looking to recruit knowledgeable and passionate individuals to join our Health & Care Quality Committee to support the board in fulfilling its oversight responsibilities. The Health & Care Quality Committee (HCQC) ensures that the charity as a whole has robust systems and processes in place, and is providing high standards of health and care for its service users. They also contribute to key stakeholder accountability. HCQC currently consists of 5 members from various professional backgrounds within health and care. HCQC, along with the Trustee Board and other committees plays a vital role in achieving our mission, ensuring the charity makes the best use of its resources to meet its vision and purpose.

What are we looking for?

• As a Committee Member your expertise, skills and life experience will help to further strengthen our governance structure in order to fulfil our mission.
• We are particularly keen to hear from individuals with the following: 
• Clinical background, ideally with recent medical or nursing experience
• Experience at senior level within an organisation
• High ethical standards and a commitment to corporate governance principles
• Sound judgement and the ability to provide independent, objective advice
• Excellent communication, interpersonal and leadership skills
• Suitability to work with children, young people & vulnerable adults
• Similar values and ethos with the ability to keep our mission at the heart of all that we do 

Time commitment 

This is a volunteer role and reasonable travel expenses will be paid. You will need to be able to comfortably contribute on average 12 days per year to committee duties. Committee Members serve up to a 4-year term of office and are expected to attend 4 - 6 HCQC meetings each year. 

How to apply

Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. 
Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible.

Equality, Diversity & Inclusion 

Establishing a diverse and inclusive Board and Committees is of great importance to us; we welcome applicants from all backgrounds, reflecting our commitment to fostering a community built on mutual respect, inclusivity and shared purpose and ensuring that our Board and Committees reflect those who we serve. We would be particularly interested in applications from minority ethnic backgrounds and underrepresented groups.

Safeguarding 

St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.

Registered Charity 1176777               

REF-218 772

About us

Age UK is the country's leading charity dedicated to helping everyone make the most of later life. The over-60s is the fastest-growing group in society and there are more of us than ever before. Ageing is not an illness, but it can be challenging. At Age UK we provide services and support at a national and local level to inspire, enable and support older people. We stand up and speak for all those who have reached later life, and also protect the long-term interests of future generations..

The role in a nutshell:

Volunteers help to keep our UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Whether you are looking to gain new skills and experiences, use those you already have or are just looking for a way to get out and meet new people, then we have flexible options to suit you! What will you be doing?

Volunteer Shop Assistants carry out a wide range of tasks in their roles. You might be sorting and pricing stock, engaging with customers, ringing items through the till, keeping our shop floor full and organised or supporting with raffle ticket sales and promoting gift aid.

How would you be supported in this role?

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do.

Why do we need volunteers in this role?

Age UK operates charity shops to raise funds for the delivery of services for older people in need. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our organisation.

Additional information:

We offer a variety of flexible shifts for volunteers.

What skills, interests or experience might be helpful in this role?

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning, will follow Age UKs policies and be an excellent representative for the charity. We know that our shop teams are stronger when they are inclusive and representative of their communities, so we will do what we can to find a role which works for you.

Treasurer

Design in Mental Health Network

£unremunerated

Design in Mental Health Network is a registered charity, which aims to improve mental health outcomes by promoting knowledge exchange, co-production involving the voice of people with Lived Experience and challenging the status quo of mental health design.

We are a network of experts whose perspectives, thoughts, insights, opinions are grounded in research, professional qualification and/or lived experience.  The collective includes a wide range of stakeholders involved in planning for, designing, building, managing and using spaces that impact on our mental health.

We believe the better the design brief is in determining and matching the evidenced needs of all users, the better the goal of improving the actual design of settings to support better mental health care and patient outcomes will be.

Good design facilitates human connection (therapeutic/supportive relationships) and to this end we advocate to engage and influence people with decision making capabilities and/or budget control, to understand how to use existing resources more effectively in leading to better mental health outcomes.

We want to actively challenge the status quo, using research and our design skills to reimagine radical new ways of approaching mental health care that improve the outcomes for patients and make these spaces better places to work for the staff on the front line.  We’ll always do this from the view of what is best for the person receiving care, using the built environment as a platform for lasting stabilisation or recovery from mental ill health.

There is now a growing appetite globally for what we do, with a group of interested people forming in the US and Canada as they invest significant sums in new buildings.

Looking forward to this exciting time we are seeking a Treasurer to join our board who will bring the finance skills and experience that will help us develop, implement and drive a plan to see our ambitious vision come to fruition.

How to apply

Application is by way of CV initially.

For an informal conversation about the role, please contact our recruitment partner, Simon Lloyd, Director, NFP Consulting. Contact details are on our website ad - click the Apply Button below

Applications will be reviewed on a rolling basis.

Main purpose of job: To coordinate Mast Cell Action’s Support Services.

Key tasks include:

· Coordinate Mast Cell Action’s Support Services using our Salesforce database: arranging matches between    volunteers and service users, updating and maintaining data and logging hours

· Following our standard operating guidelines for service delivery

· Checking in on matches and getting feedback at the end of a match

· Conducting 1-1s with volunteers as well as offering informal support

· Facilitating group supervisions

· Raise safeguarding concerns as appropriate using internal processes and procedures

· Maintain confidentiality and follow charity policies and procedures

· Undertake relevant training

Key Objectives Include:

· Manage Mast Cell Action’s Peer and Parent Support Services so that the most vulnerable members of the community receive vital 1-1 support and reassurance from their peers. Our support services are delivered by volunteers through phone calls, Zoom video calls, emails, texts, letters and WhatsApp messages. The support is tailored to the individual's needs, and may include: listening, sharing personal experiences, providing emotional support, advocacy, empowerment and signposting. 

· Manage the technical aspects of coordinating the service

· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability whilst working remotely

· Evaluation and growth of services.

Experience/skills required:

· Proven experience as a service manager or demonstrable skills in this area.

· Excellent verbal communication skills, with the ability to engage diverse audiences and adapt your communication style to different formats and audiences.

· Patience, empathy and compassion. Openness to support people from all backgrounds

· Reliability and trustworthiness

· Proficiency in online databases, preferably previous experience with Salesforce.

· Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.

This position is London based. Please do not apply if you are unable to be physically present in our London office. 

ScotsCare's reception is run by a team of friendly volunteers who each cover at least one shift per week and we are seeking 3 additional volunteers, who must be living in London, to assist on our reception in City Road, EC1.  .

Basic admin and IT skills required and you'll need to be confident answering the phone. Available shift are:  Tuesdays 9am-12pm / Wednesdays 9am-1pm and possibly Thursdays 9 am-1 pm 

As our receptionist you will work in pairs to: 

• Screen and transfer calls,take messages and pass them onto staff using Outlook
• Provide a warm welcome to visitors and ensure they sign in and out 
• Use Outlook to check staff availability and wherabouts 
• Deal with requests to send information out, mostly application packs andletters
• Assist with occasional large mailings (stuffing envelopes, franking and taking to the PO)
• Assist with other admin tasks as they arise - skills and interests dependent. 

You will need to be confident on the phone and ideally have experience of using Outlook, Excel and Word although we can provide training if necessary. Most importantly, you'll need to be reliable, a good timekeeper and committed to helping Scots living in London who are struggling with life. 

If you have some time to spare, can commit to at least 6 months, preferably longer (following a 4 week trial), wish to meet new people and be part of our friendly community, we'd love to hear from you. 

In return, we offer:

• Travel expenses
• Training
• Regular newsletters and annual social events
• An opportunity to work within a small friendly team (22 staff working from home and office)
• Opportunities to help in other areas of our work if interests
• Plus an endless supply of tea, coffee, fresh fruit and biscuits!

Chair of the West of England Music Hub

Location: West of England (Bristol, South Gloucestershire, Bath & Northeast Somerset, and North Somerset) 

Role Type: Voluntary (Part-time, Quarterly Meetings) 

Application Deadline: Monday 27th January 2025, 9am

The West of England Music Hub is seeking to appoint an Independent Chair for its newly established West of England Music Hub Committee. This voluntary role presents a unique opportunity to make a meaningful contribution to the strategic development of music education for children and young people across the region. Working with key organisations including Bristol Beacon and West of England Music and Arts, the Chair will play a pivotal role in shaping the future of music education in the area. 

We welcome applications from a diverse range of individuals who are passionate about music education and have relevant experience.

How to Apply:

When you are ready to make your application, please send us:

• a statement, telling us why you want to be the Chair of the West of England Music Hub Committee, outlining the skills and experiences you would bring to the role, and how these meet the person specification. 
• your CV (maximum 2 pages) with the names and contact details of two referees.

OR

• a 5 minute video (if you would like to send us a video, please email HR to discuss this)

For monitoring and application tracking purposes, please also complete our short application and equal opportunities monitoring data on our StaffSavvy recruitment portal, this should take no more than 15 minutes of your time. 

Please send your application by email, with the Subject Title: HLO Application to HR by the closing date Monday 27th January 2025, 9am.

Interviews will be held w/c 17th February.

For more information, and details on how to apply please visit the Bristol Beacon website - jobs & opportunites page.

We reserve the right to close applications a week before the deadline if a suitable number of applications are received.

Bristol Beacon recognise, respect and value individual difference.  We are committed to the wellbeing of our staff and to being an Equal Opportunities employer and attracting diverse talent from sections of the community currently underrepresented in the culture sector to help us to develop a more diverse workforce.  We hold silver status for the Charter of Best Practice from Attitude is Everything, and we are Disability Confident Committed. 

About TLC 

The Trans Legal Clinic is the first trans-led specialist gender identity legal practice and registered charity in the UK. The mission of the Trans Legal Clinic is simple; we provide free and accessible legal help to transgender and non-binary people in need. Our overarching vision is a society where all people have access to the legal resources required for gender self-determination and where gender diversity is not just accepted but embraced, with trans* people equipped with the necessary legal tools to navigate the world in their affirmed gender. 

Service Introduction 

The Casework department is the core of our organisation, working directly with clients by offering them support and advocacy. We have assisted over 70 clients since October 2023 and will be re-opening our referrals in January 2025 to new clients seeking our support. 

Our Casework department is divided into four teams. Each team constitutes of a Specialist Caseworker who oversees 5-15 casework volunteers. Our four teams are: 

Housing and Homelessness 

Discrimination 

Gender Recognition: legal transition and healthcare advocacy 

Gender-Based Violence: domestic abuse and hate crime 

Our Housing and Homelessness team provides highly specialist legal support that addresses systemic barriers faced by trans* people including eviction and repossession, homelessness, severe disrepair, and cases of discrimination, antisocial behaviour, harassment, and illegal eviction or discrimination by landlords or housing authorities. We believe that access to safe and secure housing is a basic human right that should be afforded to all trans* people and work to ensure that this is upheld.  

Key tasks and responsibilities 

Support and outreach 

Be fully aware of safeguarding issues and lead on client risk management within the service. 

Update the Housing and Homelessness client database to ensure client records are updated within agreed timeframes and that they accurately record interventions and demonstrate progress. 

Liaise with our team of solicitors when requesting advice and guidance on a case. 

Reach out to organisations that specialise in housing and homelessness, especially those that work with trans* people, to collaborate and share knowledge and resources.

Teamwork 

Lead the Housing and Homelessness team by supervising caseworkers.

Support caseworks by setting clear objectives and holding team and individual supervisions regularly. 

Set and moderate team performance targets. 

Attend department meetings and contribute to discussions. 

Be respectful to colleagues and support good communication between all stakeholders. 

Research 

Create and deliver training for current and future caseworkers in the Housing and Homelessness team. 

Create resources for caseworkers on relevant legislation, case studies, and good practice, to allow them to become more knowledgeable and independent whilst working with clients. 

Create resources for clients and those seeking information on our website about their rights regarding housing and homelessness. 

Conduct research into housing insecurity and homelessness and how it affects trans* and gender diverse people. 

General 

Ensure you approach to contact with clients is trauma-informed and person-centred. 

Adhere to Trans Legal Clinic’s Policies and Procedures at all times. 

Cover for other members of the team and department as necessary. 

Be proactive in reviewing and evaluating own performance and identifying upon areas for improvement and development. 

Undertake development and training opportunities. 

Undertake any other duties compatible with the level and nature of the role and/or reasonable required by more senior members of staff. 

Attend and participate in external meetings and briefings as required. 

The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the Trans Legal Clinic. The post holder will be expected to undertake other duties as appropriate and as requested by their line manager. 

We are looking for volunteers to work with us in our new charity shop opening soon in Acle, Norwich.

It would be helpful if you have worked in retail before but it is not essential. If you have any previous customer service experience that would be an advantage. It's an exciting opportunity to join our already existing team of loyal volunteers.

We are asking that you volunteer for us for at least 4 to 6 hours a week (and if you can do more hours, that would be great), helping us to:

Serve customers

Sort donations

Assist with stock rotation

Help to keep the shop clean and tidy

Present items in a way that appeals to customers (merchandising)

We ask that you make a regular commitment to your shift. Training will be given.

If you are passionate about making a difference in your community and want to contribute your time and skills, we invite you to join our team of dedicated volunteers. Together, we can create positive change and have a lasting impact on those we serve.

Are you committed to delivering high quality care? Do you have experience working as part of a multidisciplinary team?

As a County Lead of Shropshire, you will be part of the establishment of a County St John Council to oversee and guide volunteer Community Networks aims to create a structured and supportive framework that empowers volunteers to operate more effectively and efficiently. By providing strategic leadership, coordination, and oversight, the council ensures that volunteer efforts align with community needs and priorities while avoiding duplication of services.

St John has embarked on a journey to achieve the goal of ensuring that every community and young person across the country is first aid confident.

We are looking for a leader with a passion for local volunteering and helping communities to inspire and support volunteers on this journey across your county

The post will also interact with relevant Communities of Practice to share learning, advice and best practice

About TLC 

The Trans Legal Clinic is the first trans-led specialist gender identity legal practice and registered charity in the UK. The mission of the Trans Legal Clinic is simple; we provide free and accessible legal help to transgender and non-binary people in need. Our overarching vision is a society where all people have access to the legal resources required for gender self-determination and where gender diversity is not just accepted but embraced, with trans* people equipped with the necessary legal tools to navigate the world in their affirmed gender. 

Service Introduction 

The Casework department is the core of our organisation, working directly with clients by offering them support and advocacy. We have assisted over 70 clients since October 2023 and will be re-opening our referrals in January 2025 to new clients seeking our support. 

Our Casework department is divided into four teams. Each team constitutes of a Specialist Caseworker who oversees 5-15 casework volunteers. Our four teams are: 

Housing and Homelessness 

Discrimination 

Gender Recognition: legal transition and healthcare advocacy 

Gender-Based Violence: domestic abuse and hate crime 

The Gender Recognition team supports clients to navigate their social and legal transition, including assisting clients with changing their name via deed poll and updating identifying documents such as driver’s licenses and passports as well as obtaining Gender Recognition Certificates. You will also provide a healthcare advocacy service supporting clients to accessing gender-affirming care by direct liaison with healthcare providers including GPs, GICs, and private providers, ensuring that fair and supportive processes are followed.  

Key tasks and responsibilities 

Support and outreach 

Be fully aware of safeguarding issues and lead on client risk management within the service. 

Update the Gender Recognition client database to ensure client records are updated within agreed timeframes and that they accurately record interventions and demonstrate progress. 

Liaise with our team of solicitors when requesting advice and guidance on a case. 

Reach out to organisations that specialise in gender recognition, legal transition, and gender affirming healthcare, to collaborate and share knowledge and resources.

Teamwork 

Lead the Gender Recognition team by supervising caseworkers.

Support caseworks by setting clear objectives and holding team and individual supervisions regularly. 

Set and moderate team performance targets. 

Attend department meetings and contribute to discussions. 

Be respectful to colleagues and support good communication between all stakeholders. 

Research 

Create and deliver training for current and future caseworkers in the Gender Recognition team. 

Create resources for caseworkers on relevant legislation, case studies, and good practice, to allow them to become more knowledgeable and independent whilst working with clients. 

Create resources for clients and those seeking information on our website about their rights regarding gender recognition, legal transition, and gender-affirming healthcare. 

Conduct general research into gender recognition, legal transition, and gender-affirming healthcare in the UK. 

General 

Adhere to Trans Legal Clinic’s Policies and Procedures at all times. 

Cover for other members of the team and department as necessary. 

Be proactive in reviewing and evaluating own performance and identifying upon areas for improvement and development. 

Undertake development and training opportunities. 

Undertake any other duties compatible with the level and nature of the role and/or reasonable required by more senior members of staff. 

Attend and participate in external meetings and briefings as required. 

The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the Trans Legal Clinic. The post holder will be expected to undertake other duties as appropriate and as requested by their line manager.