1,629 Volunteer roles

Role overview

Trustee — Policy, Advocacy & EDI

About us: Could you help us get millions of separated children Back to Family?

Orphanages don’t protect children, they harm them. Put simply: the last thing an orphanage can provide is the first thing a child needs - someone to love them. 

Right now, 5.4 million children around the world are locked away in orphanages — even though over 80% of them are not orphans. Orphanages expose children to abuse and trafficking, and physical and psychological trauma that can last a lifetime. A century of evidence shows that the bond between a child and their family is what every child needs to grow, thrive and be safe. 

The role

As our Policy, Advocacy & EDI Trustee, you will help shape and strengthen HHC's influence on the global stage, bringing senior expertise to bear on the policy and financing decisions that determine the pace of care reform worldwide. Working closely with our Chair, CEO and senior advocacy and programmes colleagues, you will contribute to our ambitious 2030 goal by:

• Advocacy strategy — providing strategic guidance and constructive challenge to strengthen HHC's global advocacy approach, helping sharpen our positioning, messaging and campaign strategy on care reform. 
• Policy and financing influence — advising the Board and Executive on opportunities to influence the decisions of governments, regional bodies and multilateral institutions, and supporting efforts to shift public and donor financing away from orphanages and towards family-based care. 
• EDI leadership — championing equity, diversity and inclusion across Board governance, organisational culture, safeguarding, and HHC's external voice, including how we portray the children, families and communities we support. 
• Stakeholder relationships — using your personal networks and credibility to open doors with policymakers, multilateral bodies, coalition partners and international fora relevant to care reform.

Who we are looking for

You will bring senior-level experience in public policy, government relations or international advocacy, ideally connected to child protection, social welfare or human rights, and a demonstrable track record of influencing policy or financing decisions at national, regional or international level. Beyond that, we are looking for someone who brings:

• A strong, practical understanding of equity, diversity and inclusion principles and how to apply them to governance and organisational culture
• An active network among policymakers, multilateral institutions, donors or the wider international child rights community
• Experience working across cultures and in international contexts, including in lower income countries and fragile and conflict-affected states
• The ability to translate specialist expertise into clear, practical guidance the Board and Executive can act on

Above all, you will share our belief that every child deserves to grow up in the love and safety of a family, and our commitment to driving that change with courage, integrity, excellence and being deeply human. 

What we offer

This is a voluntary, unremunerated role. In return you will:

• Engage with our work across nine countries 
• Contribute to systemic change at global scale, helping to shape the future for separated children worldwide
• Be part of an organisation approaching its 2030 goal — a worldwide consensus that orphanages have no place in any child's life

Time commitment

The role requires approximately 12–18 days per year, comprising:

• Four Board meetings per year (in person, London or virtual)
• Five subcommittee meetings per year (virtual), as a key member of our Programmes, Advocacy, Research and Accountability Committee (PARAC)
• An annual two-day awayday, which may take place in one of our countries of operation
• Additional time for preparation, ad hoc queries and induction in your first year

The initial term of office is three years, with the possibility of two further three-year terms by mutual agreement.

Closing Date: The final cut off for applications is 17.00 UK time on Thursday 8 October 2026 so please get in touch if you have the right skills, experience and passion for our cause.

To apply, please upload your CV and a brief covering letter indicating why you are interested in joining the Hope and Homes for Children Board and how your experience, skills and values map to the requirements of this role.

Diversity

Hope and Homes for Children actively encourages equity, diversity and inclusion, and we look to recruit a diverse range of people to reflect the communities in which we live. We are keen to see a diverse membership of both the trustee body and committees as we believe diversity brings us closer to our mission of eliminating orphanages.

Thank you for considering this role. Every child deserves to grow up in the love and safety of a family

Contract type

Volunteer

Hours

12 - 18 days per annum

Salary

Voluntary (expenses paid)

Purpose of the Role:

ESOL Teaching Support Volunteer To provide one-to-one support to students who need extra help in ESOL (English for Speakers of Other Languages) and Literacy classes at the Baytree Centre. Working under the guidance of the class teacher, you will reinforce lesson content, help students build confidence, and contribute to an inclusive and positive learning environment for adult learners from diverse backgrounds.

Main Responsibilities:

- Work alongside the teaching team to support ESOL and Literacy classes.

- Provide one-to-one assistance to students who require extra support, following the teacher’s delivery.

- Reinforce learning activities and encourage student participation.

- Acknowledge achievements and promote positive behaviour to motivate learners.

- Adhere to Baytree Centre policies and procedures.

Skills and Qualities Required:

- Strong communication skills to effectively interact with both students and educators.

- Empathy, patience, and cultural sensitivity to support students with diverse needs.

- Good organisational skills to help ensure smooth running of classes.

- Ability to collaborate as part of a team while remaining flexible to classroom needs.

- Reliable, punctual, and committed to supporting learners’ progress.

- Interest in language learning, education, or community support.

Commitment:

- Assist in one ESOL and Literacy class (day and time subject to the timetable).

- Minimum commitment of 2 terms.

- Location: The Baytree Centre.

Benefits:

- Gain experience in supporting adult language learning and classroom facilitation.

- Develop cross-cultural communication and organisational skills.

- Contribute to the confidence, skills, and integration of adult learners.

- Be part of a supportive and inclusive volunteer community

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Purpose of the Role:

To support the delivery of engaging and inclusive English conversation sessions at the Baytree Centre, helping adult participants practise speaking English in a relaxed group setting. By offering encouragement, guidance, and a welcoming environment, the role empowers participants to improve their language skills, build confidence, and make meaningful social connections.

Main Responsibilities:

- Facilitate group discussions, encouraging participation and peer interaction.

- Provide one-to-one support to participants, helping with pronunciation, vocabulary, and conversational skills.

- Create a supportive and inclusive environment where participants feel comfortable practicing English and asking questions.

- Encourage connections and engagement between participants.

- Collect feedback to help improve future sessions.

- Adhere to Baytree Centre policies and safeguarding procedures.

Skills and Qualities Required:

- Fluency in English with the ability to model correct pronunciation and usage.

- Patience, empathy, and cultural sensitivity.

- Strong interpersonal skills to create a positive and inclusive atmosphere.

- Effective communication skills to give clear instructions and constructive feedback.

- Interest in language learning, community support, or adult education.

Commitment:

- Assist in weekly English conversation sessions, (day and time subject to the timetable).

- Minimum commitment of 2 terms for continuity and effectiveness.

Benefits:

- Gain experience in facilitating group learning and language practice.

- Develop skills in cross-cultural communication and group engagement.

- Contribute to the confidence and integration of adult ESOL learners.

- Be part of a supportive and welcoming volunteer community

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Work directly with children / young people: Yes 

Age range of children / young people: 18

Disclosure Check: Basic

Term of opportunity: We would expect you to be committed to support The Trust in this role for a minimum of 1-2 years. 

Commitment: Mentors will be matched with young people for periods of 3-6 months, with typically 1-2 mentoring sessions per month for each mentee. Mentors are usually matched with 2 mentees at a time. 

Location: North of England, London, Birmingham, and the South-West. Please visit our careers site to apply for a specific location.

Volunteers are at the heart of everything we do. The King’s Trust couldn’t function as well without the support of thousands of volunteers across the UK, who are able to offer a vital network to young people facing significant barriers to jobs, education or training.

Our Employability and Progression Mentors provide one-to-one support, guidance, encouragement, and inspiration to a young person who has completed a King’s Trust Programme. As an Employability and Progression Mentor, you will offer knowledge, experience, and support to young people as they develop the skills, confidence and motivation to succeed - either in education or further training, through work experience, volunteering or by securing a job of their choice.

Mentors will meet on a regular basis with a young person and help them identify and achieve goals. You will offer guidance, support and encouragement and a safe space for a young person to discuss the skills they need to develop and how to do this. You will provide guidance on employability and job search issues, including supporting with CV writing and interview practice. You will provide active support between sessions as agreed, such as reviewing documentation, email responses, signposting where to find useful resources, networking connections; etc… And you will share relevant learning and useful resources with other volunteers and Trust colleagues that may benefit young people and our work.

Ideally an Employability and Progression Mentor will commit to around four to six hours per month for a minimum of 3-6 months for each mentee with whom they are matched. Relevant experience can be developed during the role but ideally a volunteer will have experience with building trust with young people from a range of backgrounds, mentoring skills, be a good communicator, be able to give and receive constructive corrective feedback and have experience of job searches, application processes and interview experiences.

We are specifically recruiting new mentors to meet a demand for in-work support and job-searching for roles in the Health and Social Care sector. Experience in this sector is desirable but not essential, with a focus on general coaching and employment support being the main priority for volunteers in this position. The majority of these mentoring connections will be fostered online, via digital meetings and email, with limited opportunities for face-to-face connections available depending on location and preference of mentees.

In return for your valuable time, The King’s Trust will provide comprehensive training and support to you in your role. You will enjoy the benefits of being part of a dedicated community of colleagues

and volunteers who directly support young people to transform their lives. Now in our 50th year, The King’s Trust mission is to end youth unemployment – and we want you on board to help us.

The King’s Trust want to be an organisation that's representative of the communities we serve. As such, we would be particularly interested to hear from women and individuals from an ethnic minority background.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

The Walnut Tree is a cafe situated within an Arts & Communuty Centre near Parsons Green. We're looking for part-time volunteers to help us serve in the cafe on a regular weekly basis.

We serve a variety of hot drinks, cakes, hot toasties & soups, and require someone who is open to lending their hand where needed. We will provide training as neccessary, but mainly ask for a willing & a positive attitude!

We ask for a commitment of 1 shift per week minimum with scope for more if desired.

About Us:

Located on a park so we get plenty of families and dog walkers through our door.

As a community centre we put a strong emphasis on inclusivity, diversity and equality. One way that we champion this is by running a training programme for young people with learning disabilities, some of which in turn have become officially employed members of staff here with us.

Our ideal candidate may have some experience in a cafe setting, though more important is an openess to learn & adapt in an ever changing dynamic environment!

We're a warm, welcoming team so please get in touch if you feel like involving yourself within a community and enjoy being in a food/drink based environment.

Do you enjoy meeting people and chatting?

Then this volunteer opportunity would suit you.

We’re seeking friendly, reliable individuals aged 18 or over who want to make a

difference in their community. No prior experience is needed, as we provide full

training. If you’re open to learning, enjoy working with others, and have a

passion for helping people, you’ll fit right in!

You have the time to become a volunteer in your community; you might be

looking for work experience, the opportunity to meet new people, or keep active.

What you will be doing:

· Chatting to Customers - giving great customer service on the till.

· Operating the Till

· Keeping the shop floor clean and tidy

· Accepting donations from members of the public

· Assisting with stocking the shop floor

· Full Training and support are given for this role – no prior experience necessary.

What's in it for you:

· Lunch expenses paid for 5 hours or more volunteered in one shift up to £7.00

· Travel expenses are paid when travelling by bus, parking expenses are paid if driving and petrol expenses are paid at the discretion of the Shop Manager.

Disclaimer: Additional Information

· We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any needs,

please talk to the Manager, and we can consider possible adjustments.

· We conduct ID checks for all volunteers and require one reference upon

application. If you have any difficulties providing a reference, please · We take the welfare of volunteers and everyone we work with very seriously. We do not tolerate discrimination, bullying, abuse of power, or any sexual misconduct within the workplace.

· Oxfam do not accept applications from anyone on the Sex Offenders list. We may inquire about unspent convictions relevant to the role and you may be required to submit to PVG/DBS check (at no expense to you).

· *NB: due to the current capacity of some shops, it may be that you will be placed on a waiting list and/or, if you are under 18, until a shop has enough staff and/or volunteers DBS cleared. The Shop Manager will discuss this with you.

Job Type: Volunteer

Work Location: In person

speak to a manager for assistance.

· We do ask for one professional reference, however if this is not possible, we have a Reference Risk Assessment process form you can complete with the Shop Manager instead.

Join us for a wonderful evening of light music at Ralli Hall in Hove, where the Brighton & Hove Concert Orchestra will perform a programme of winter favourites with their 50-piece orchestra. 

Availability: 6:30 PM – 10:00 PM, 14th November 2026 
Location: Ralli Hall, Denmark Villas, Hove

The main thing we need you to do is help us fundraise. You’ll be vital to our fundraising efforts for the Winter Appeal by holding collection buckets in public spaces. Your support is not only crucial to our fundraising efforts, but it’s also opportunity to have fun, meet new people and experience some wonderful community spirit while contributing towards our mission. 

You’ll be supporting our bucket collection by helping us to create an energetic and friendly atmosphere to gather donations. You will:

• Support and coordinate the volunteer team on the day at events.

• Deposit cash into Shelter bank account at the end of the event or pass over to Shelter staff member

To enable you to take part in this opportunity we will: 

• Provide you with relevant policies, induction, training and information

• Refund any out-of-pocket expenses in line with Shelter’s volunteer expenses policy 

Skills and Experiences Required 

• Leadership skills and ability to support others in a group

• Passionate about joining the fight for home 

• Feel comfortable handling cash and taking responsibility for depositing into bank

Benefits of volunteering with Shelter 

• Join our fight against bad housing and homelessness and become a force for change! 

• Meet other volunteers locally 

• Build your confidence and develop transferable skills 

Would you like to make a lasting difference in the lives of children affected by domestic abuse? Volunteer for an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.

Position: Bounce Back for Kids (BB4K) Volunteer – English and Polish Translator

Hours: Flexible, weekdays

Location: Reading and/or Oxford offices, with some remote activities available

Volunteer role: Unpaid

About the role:

Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. We are looking for a volunteer with fluent English and Polish language skills to support our children and families through written and verbal translation.

If you would like to use your language skills to make a positive difference to children and families, we’d love to hear from you.

Please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful.

We welcome volunteers from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.

For an informal discussion about the volunteer role please visit our website where you will find contact details for contact Luke Pepperell, BB4K Manager.

For more information about our BB4K service please visit our website.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS) Check at Enhanced Barred Child level.

All opportunities with PACT are based in the UK.

Brighton & Hove Concert Orchestra - Bucket Collection

Availability: 6:30 PM – 10:00 PM, 14th November 2026 
Location: Ralli Hall, Denmark Villas, Hove

Role Details: 

Join us for a wonderful evening of light music at Ralli Hall in Hove, where the Brighton & Hove Concert Orchestra will perform a programme of winter favourites with their 50-piece orchestra. 

We’re looking for friendly and enthusiastic volunteers to help collect donations before and after the concert using both donation buckets and card machines. 

Whether you're looking to support a great cause, meet new people, or gain experience for your CV, we’d love to have you on board. No previous experience is necessary – just a positive attitude and a willingness to get involved.

We’re seeking friendly, reliable individuals aged 18 or over to create clear, accurate, and appealing online listings that convert into sales.

By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

Writing clear, descriptive titles

Creating accurate, honest item descriptions

Selecting correct categories and item specifics

Uploading and organising photos in listings

Entering pre-agreed prices accurately

Saving/publishing listings correctly

Labelling and storing listed items using the location system

Optional: Taking clear, well-lit, in-focus photos from multiple angles

The skills you need

Are confident using a computer

Have strong attention to detail

Enjoy writing or organising information

What's in it for you

Some lunch and travel costs paid (speak to the Manager first to understand what is covered)

Access to training and development

Grow your confidence and meet new people

Flexible volunteering schedules that fit your lifestyle

Free confidential support by the Retail Trust

Possible references for future employers

Disclaimer

Additional information:

 We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments.

 We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.

Become a volunteer!

We like to give volunteers an opportunity to try a range of areas before they find something that suits them. You might become a Retail Volunteer, Till Volunteer, Stock Volunteer. Or you might find yourself in a more specialist role such as an Ecommerce Volunteer, a Shift Lead Volunteer, or even a Stock Specialist Volunteer.

Whatever your skills or interests, there’s something for everyone…

Why be a volunteer?

Your time will make a huge difference. We estimate one four-hour shift will, on average, provide enough income to enable Oxfam to provide life-saving handwashing facilities for 81 people.

Volunteering also has a positive impact on wellbeing, with an incredible 7 in 10 volunteers saying that their charitable actions were beneficial for their mental health.

Benefits of becoming a Volunteer:

· Gain genuine experience working in a retail environment.

· Volunteering can help you learn new skills, gain experience, and develop your CV.

· Great way to meet new people & be part of a community. Volunteering can help you feel part of something outside your friends and family.

· Be part of a fantastic team and make a positive change to the world.

· Opportunity to utilise and develop your transferable skills.

Volunteering with Oxfam will give you the skills, confidence and experience you need to build your CV and boost your employability. Problem solving, communication, working with others and familiarity with the workplace are universally valued by employers.

No experience is necessary as full training, and an induction will be given. You don't need to be computer literate to join our team; there are volunteer opportunities for all. All we ask is that you’re happy to work as part of a diverse and inclusive team.

We can be flexible around parenting, caring, health, employment, education, and any other commitments you have.

Tempted? Apply now!

Oxfam covers expenses incurred in line with Oxfam’s Volunteer Expenses Policy, including local, reasonable travel expenses and lunch (for volunteering 5 hours +).’

· We take the welfare of volunteers and everyone we work with very seriously. We do not tolerate discrimination, bullying, abuse of power, or any sexual misconduct within the workplace.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above-mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Purpose of the Role:

To provide personalised support and companionship to ESOL (English for Speakers of Other Languages) students at the Baytree Centre, fostering their English language skills, understanding of life in the UK, and integration into the community. By engaging in one-to-one interactions and creating a welcoming environment, the role contributes to the social inclusion and well-being of participants from diverse backgrounds.

Main Responsibilities:

- Provide tailored one-to-one support to ESOL students, focusing on conversation skills and knowledge of life in the UK.

- Share insights about cultural aspects and community resources to support integration.

- Create a friendly and supportive atmosphere that reduces feelings of isolation.

- Offer basic information and assistance to help access services and navigate resources.

- Maintain consistent attendance and communication with the paired student.

- Adhere to Baytree Centre policies and procedures.

Skills and Qualities Required:

- Sufficient English to engage effectively in one-to-one conversations.

- Empathy, patience, and cultural sensitivity.

- Good interpersonal and listening skills.

- Flexible and adaptable to varying schedules and needs.

- Reliable, punctual, and committed to the agreed schedule.

- Interest in community support, integration, and language development.

Commitment:

- 1 hour per week, Monday to Thursday between 9am and 3pm (exact day and time subject to each person’s availability).

- Minimum commitment of 2 terms for continuity and effectiveness.

- Location: The Baytree Centre. Benefits:

- Gain experience in cross-cultural communication and mentoring.

- Contribute to the integration and confidence of adult ESOL learners.

- Be part of a welcoming and supportive volunteer community. 

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.