It Systems Manager Jobs in UB3 5EX

London, £30,000-£35,000 depending on experience, 36 hours per week, permanent

Do you enjoy problem-solving? Are you customer service focused?  Are you confident in using existing software and have an interest in new and emerging technology?  If you are looking for the next step in your facilities management or IT career, you could be our next Facilities and IT Support Officer.

Working for us means you will be supporting our mission to lay the foundations for ground-breaking new discoveries and life-changing advances. We give hope to people whose health conditions are overlooked, by supporting research in areas that are underfunded. We invest in the brightest and best researchers, ensuring the next generation of scientists can continue to solve the biggest challenges facing human health.  We are a broad and ambitious medical research funder and we operate to the highest professional standards. 

As our Facilities and IT Support Officer you will play a crucial role in delivering our new five-year strategy, Giving hope through life-changing medical research, by ensuring our office operates efficiently and effectively, and our team are supported with a first class operations function.

Your main responsibilities 

• Maintaining the office including liaising with external service providers for the maintenance of fixtures and fittings, H&S equipment and supplies such as fire prevention/detection/fighting equipment, and other service contracts.  Troubleshooting facilities issues as they arise, escalating as necessary.
• Supporting the discharge of the organisation’s health and safety responsibilities by undertaking H&S risk assessments, managing Display Screen Equipment (DSE) assessments, creating Personal Evacuation Plans, carrying out health and safety inductions for new starters and serving as a member of the charity’s first marshal and first aider team.
• Acting as the primary contact for our IT service provider, liaising with them to resolve problems with office equipment or software.  Supporting staff and visitors with IT-related matters, resolving common IT issues where possible, delivering training and developing training guides on IT equipment and software.
• Processing new starters including liaising with the IT service provider for the provision of new accounts and equipment; setting up new accounts in the house style and adding users to email and chat distribution lists; inducting new staff on the use of IT equipment and software.  Arranging the closure of accounts of leavers and managing the retrieval of IT equipment.  Managing secure access provisions to the charity’s offices.
• Supporting the implementation of policies and practices which put environmental sustainability at the forefront of our business operations and our office.  
• Supporting office design planning and reconfigurations or moves, ensuring the office meets the needs of our growing team.

What you will bring

• We would like to hear from you if you:
• Have experience in facilities management or providing IT support.
• Have experience in fulfilling (or a demonstrable understanding) of office health and safety requirements.
• Can find solutions to problems and take responsibility for ensuring these are resolved.
• Are able to negotiate and manage relationships with external providers, such as trades people.
• Can demonstrate a good level of general IT skills and assist others with resolving common issues.
• Can confidently work with the Microsoft 365 package (specifically excellent M/S Word, and good M/S Excel, M/S Teams, M/S SharePoint).
• Can demonstrate an understanding of basic ‘backend’ IT administration, such as printer setup, user account settings, shared mailboxes).
• Can provide excellent customer service.

Our offer

• £30,000-£35,000 depending on experience, full-time (36 hour week); willing to consider part-time (min. 0.8 FTE)
• 30 days of annual leave per year plus bank holidays (some of which can be used flexibly)
• 10% maximum employer pension contribution
• Life insurance at four times salary
• Enhanced family-related leave and sickness leave
• Learning and development programmes and external training opportunities
• Generous additional benefits including regular team lunches, annual health assessments and optional social programme
• The opportunity to join a dedicated team making a difference to human health

We value spending time working in-person to develop strong connections with each other and with our mission.  As the role will be responsible for supporting the delivery of the day-to-day management of our office in Central London, it will be suited to somebody looking for a position that is predominantly office-based (Monday-Thursday), although there will be opportunities for remote working (Fridays).

Please see our website on how to apply

Closing date: 05 February 2025

Interviews: 17 February 2025

Job Title: Technology, Workplace, and Business Support Officer
Salary: £32,015 per annum
Contract: Permanent, Full-Time
Location: Tottenham Hale, London, N17

About Outward

This year, Outward proudly celebrates 50 years of delivering high-quality support and care services to vulnerable people across London. For half a century, we have been dedicated to empowering individuals to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.

Our journey has been defined by our commitment to engaging, enabling, and empowering the people we support. From supported living to activity centres and community outreach, we continue to evolve, innovate, and deliver services that reflect the unique needs and aspirations of those we serve.

As we mark this milestone, we remain as passionate as ever about creating inclusive environments where everyone has the opportunity to thrive.

About the Role

We are looking for a multi-skilled Technology, Workplace, and Business Support Officer to play a pivotal role in ensuring our facilities, health and safety, and Technology systems function seamlessly across our offices and service locations.

This dynamic role combines two key areas:

1. Facilities/Health & Safety Management: Overseeing office operations, ensuring compliance with Health and Safety standards, and managing facilities effectively.

2. IT Support: Providing first-line technical support, troubleshooting basic uncomplicated IT issues, and maintaining digital tools and asset registers.

If you have experience in facilities management, are naturally IT-savvy, and enjoy problem-solving, this role offers an exciting opportunity to make a meaningful impact in a values-driven organisation.

Key Responsibilities

· Manage and support technology equipment (e.g., laptops, mobile phones) for staff, ensuring systems are connected and operational, and assisting with initial setup and resolving basic issues.

• Manage organisational enquiries via phone and email, ensuring timely responses.

· Oversee the collection, management, and secure disposal of confidential waste, ensuring records are achieved properly.

· Maintain and update IT asset registers and assist in managing phone and mobile contracts.

· Conduct regular Health and Safety audits and ensure emergency procedures are implemented.

· Oversee vehicle fleet management, ensuring compliance with insurance and maintenance requirements.

• Act as the main liaison for building and parking arrangements, ensuring SLAs are met.

· Support office supply distribution and assist in improving internal communication systems.

Full JD is available on request.

Requirements

Essential

· Demonstrable knowledge of facilities or H&S management within an office environment

· Experience in uncomplicated IT support, including issuing equipment and assisting with setting up.

· Familiarity with managing and updating digital systems logs, such as asset registers or shared networks.

· Strong organisational and planning skills, with the ability to prioritise workloads.

· Proficiency in Microsoft Office and assisting in troubleshooting common IT issues.

· Excellent communication skills, with the ability to explain technical concepts to non-technical users.

· Willingness to travel between sites and work flexible hours, including evenings and weekends.

Desirable

· IT or digital support-related qualification.

· Experience in facilities management or overseeing contracts and supplier relationships.

· Knowledge of Health and Safety compliance and risk management.

Benefits

We value our staff and offer a comprehensive benefits package, including:

· 25 days annual leave (excluding Bank Holidays)

· Comprehensive Learning & Development Programme

· Cycle-to-Work Scheme

· Employee Assistance Programme (Health Assured)

· Pension Scheme and Death in Service Benefit

How to Apply

If you’re ready to make a difference and have the skills and experience for this role, please send your CV and a covering letter. In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.

The closing date for all applications is 31st January 2025, however it is only an indicative date.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

Role Summary 

This role supports the entire Alcohol Change UK team, more specifically the Head of Office, People and Governance. They undertake administration for the People team, such as co-ordinating and supporting recruitment and maintaining Personnel records. This busy and diverse role works across the charity with all members of the team as well as our office and IT suppliers, solving basic IT issues and keeping the office running smoothly. The post holder will also be the first point of contact for the charity: answering our phone and directing enquiries as appropriate.

NOTE: The role is 70:30 split between office and IT: People, though this fluctuates to a higher focus on People and HR during times of recruitment.

The post holder will also work with our Governance and Executive Officer to support the Board of Trustees.

Key Tasks and Responsibilities 

Office

• Keep our physical office running well, including answering phones, welcoming visitors, organising electronic filing, operating our room bookings system, overseeing postage and print.

• Support the HOPG with office tenants including room booking, key cutting and buildings maintenance.

• Liaise with any buildings, repair and maintenance works (e.g. cleaning, pest control, etc) at the London office.

• Procure office stationery, consumables and equipment.

• Support all staff and associates with basic IT troubleshooting, including liaising with the IT support team and IT account manager.

• Support with the compliance of Health and Safety through training reminders and maintaining the Health and Safety platform.

• Help the team keep up-to-date with cyber security training (externally provided).

• Review supplier contracts and research alternatives to present best value quotes to the HOPG, such as insurance, utilities, etc.

• Book courier services when required and arrange delivery of resources to team members.

People

Recruitment:

• Support recruitment advertising, co-ordinate booking of interviews and support interview panels.

• Assist with the induction and onboarding of new starters.

• Update digital People records.

Learning and Development:

• Support in-house training/skills shares and maintain documentation/recording of these sessions.

• Support in booking external staff training.

• Produce and maintain records of internal and external staff training.

• Research, help develop and implement a new training and development policy.

Equality, Diversity, Inclusion and Belonging (EDIB):

• Quarterly reporting on Diversity statistics.

• Support in the organisation and running of the EDIB Forum

Other

You will also be expected to:

• Support the HOPG with People projects such as annual reviews and staff surveys.

• Generate and analyse reports related to sickness absence or TOIL to support with payroll processing.

• Attend training courses and events as required and share learning with other staff and trustees, as relevant.

• Occasionally work weekend and evening hours, for which time in lieu will be given.

• Undertake other work as requested by your line manager.

• Support the wider team with events such as the Dry January ® challenge, Sober Spring, etc

Job Title:            Database and Income Processing Manager

Reporting To:       Head of Philanthropy & Special Events

Salary:                   £40,000 - £45,000 Per Annum

Contract type:    Permanent, fulltime, Hybrid

Location: Hybrid - At times travel across Felix’s sites in London (Deptford, Enfield, Poplar, Park Royal, Deptford and Canary Wharf. 

About The Felix Project
The Felix Project is London’s largest food redistribution charity. Started in 2016, its vision is a London where good food is never wasted, and no one goes hungry. In 2024 our workforce of over 200 staff and 13,000 volunteers collected and distributed the equivalent of 38 million meals to Londoners in need. This is done through a network of 1,200 community organisations and schools who are working on the frontline to feed people who are experiencing hunger and cannot afford to regularly buy the food they need. The Felix Project works with hundreds of suppliers from across the food industry, including supermarkets, wholesalers, farms and restaurants to rescue high quality surplus food, that cannot be sold and would otherwise go to waste. 

In London, one in for working families regularly struggle to afford to feed their children, equating to an estimated 325,000 families across the capital. The cost of food has increased by 30% in the past three years and one in eight working families have less than £3 a day for food, after paying their bills. About 20% of working families have been forced to access a food support service for the first time during 2024 due to the rising cost of living. 

Our work has never been more needed, and demand continues to grow: we are building our expertise and impact in response. The Felix Project now operates from four main depots in North, South, East, and West London, with ‘point-to-point’ projects in Central London and Canary Wharf. Felix’s Kitchen in our East London depot produces up to 5,000 meals per day from surplus food. Felix’s Multibank in West London distributes non-food items to those who need it most. As part of the charity’s involvement with The Coronation Food Project, we are launching an innovative food processing lab – The Felix Food Factory. 

About the role 

This is a new and vital role which sits within the Income Generation & Marketing (IGM) team.  The successful postholder will be required to build excellent working relationships with colleagues in both finance and IT. 

The IGM team is in a period of growth, aiming to be 30 strong by the end of 2025. Our goal is to drive increased revenue to £18.5m over the next year with a target of £21M by 2029. Data insight and management will be a fundamental enabler of the strategy.  

We require this postholder to share our ambition; to have experience of a charity going through rapid growth. You will lead on opportunities to refine and reset the use of our database (Microsoft Dynamics) and streamline income processes to optimise supporter relationship management and financial performance.  

Your work will be extremely varied from auditing the use of our database by teams, recommending how we might deploy off the shelf new functionality, maintaining data integrity, ensuring data compliance in everything we do, to daily income processing tasks including recommending how we might use the latest API options to improve our existing processes. We are looking for a seasoned database and income processing manager; someone who will thrive as a single point of contact on behalf of fundraising. 

Duties and Responsibilities 

CRM 

Become the expert product owner of the Income Generation CRM (Microsoft Dynamics) and work with the income generation and marketing team, IT team, and others to ensure that data is stored securely, maintained appropriately (including running regular data cleansing), and can be analysed. This database is shared across the organisation, so the postholder will be comfortable working with colleagues on decisions impacting the whole CRM. 

Audit how we currently use MSD creating a gap analysis and work with IT Systems Engineers to scope out potential functionality upgrades.  

Work with IGM, MSD and other charity users to understand how Felix can optimise the CRM’s use.  

Systems Integration 

Be part of a system improvement team looking at automation, process improvements and system integrations (e.g. CRM/Business Central/the charity donate platform Donor Box and third-party income generation platforms like Just Giving) 

Income Processing

Work with the Financial Accountant to ensure that income is uploaded and correctly coded to Microsoft Dynamics. Understand the setup, data capture and data validity of online income providers used by The Felix Project. Process donations from multiple income streams into CRM and work with Finance Team colleagues to ensure a smooth income reconciliation process. Manage relationships with third party income generation platform operators.  

Help The Felix Project to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary. 

Business Intelligence and Usability 

Become a super user of both Microsoft Dynamics and Microsoft Fabric (PowerBi) within the IGM team to support reporting across the team  

Lead audit of how IGM team is using database and data visualisation tools, ensure full training on currently available product. 

Create and publish a suite of KPI reporting for SMT.   

Key Skills 

Essential 

• Experience of fundraising or sales databases  
• Experience working with database users and systems administrators to develop database functionality  
• Experience of transaction processing from sources such as Just Giving, CAF, bank transfers, and online payment providers 
• Working understanding of the gift aid scheme 
• Working understanding of the GDPR compliance.

Desirable 

• Experience of Microsoft Dynamics and PowerBi or any data visualisation software 
• Experience of automation of processes between online payment providers and CRM 
• Experience of training, or a willingness to train, staff to use databases and data visualisation tools 
• Project management experience 
• Be able to maintain and map out the processes associated with fundraising 
• Used to maintaining data entity maps. 

Application procedure
Please apply via this recruitment portal. 

Please upload your CV and a covering letter outlining your suitability for the role (and make sure that they’re both uploaded before submitting your application).

After you have submitted your application, you have 24 hours in which you can access you application and make edits. We suggest that you complete one last proof-read after submission and double check that your CV etc. uploaded correctly.

Recruitment timeline

Updated Closing date: 30th January 2025 

We are interviewing suitable applicants as and when they apply. We encourage early applications.

The Felix Project can only employ applicants who currently have the right to work in the UK.

Are you an IT professional who has experience in business analysis and is passionate about improving animal welfare?
We’re looking for an experienced Business Analyst to deliver a variety of projects across the organisation, at a time of exciting change.

About this role
As Business Analyst, you will:

• evaluate business processes, gather requirements, identify areas for development and implement solutions to problems,
• work closely with stakeholders across the organisation to prioritise initiatives and determine the impact of proposed changes, collaborating with the IT Project Manager to complete any business analysis work required,
• define and work to high business analysis standards at all times and be accountable for the success and quality of any business solutions implemented.

About you
To be successful in this role, it is critical that you have excellent analytical and conceptual thinking skills, and proven experience of these skills in a previous role. You’ll also need to be an excellent communicator, with strong verbal and presentation skills, with the ability to deliver messages clearly to influence stakeholders from all corners of the organisation. Additionally, you’ll understand the critical importance of confidentiality in relation to key projects, and be resilient to change in a fast-moving environment.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role. Please note, on rare occasions, we may close vacancies early if we receive an overwhelming response, so to avoid potential disappointment, please apply at your earliest convenience.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

We are looking for a Quality Manager within our Survey Coordination Centre in our Service Delivery team. This is a part time, fixed term contract role. You will need demonstrable understanding of continuous improvement and process standardisation methodologies to streamline quality systems as well as demonstrable experience of translating complex quality concepts into clear, actionable plans. You will need to have demonstrable experience of coaching and training team members on quality processes, as well as demonstrable leadership skills.

Salary: £40,708 - £46,523 per annum, pro rata

Contract period: Fixed term contract - 12 months

Job Type: Part time (30 hours)

Reporting to: Head of Survey Coordination

Team: Service Delivery

Location: Oxford / hybrid working (up to full time from home - must be based with the UK)

In this role you will:

• lead on the development and implementation of the quality management system in the Survey Coordination Centre. You will play a vital role in driving quality and operational efficiency through the application of recognised improvement methodologies.
• In this role you will:
• Lead the analysis of current processes to identify gaps and areas for improvement and optimisation within the Survey Coordination Centre
• Work on the quality control process for outputs, ensuring accuracy and completeness.
• Implement quality assurance standards and procedures to maintain the integrity of outputs, ensuring that all standards and procedures abide by Picker’s Quality Assurance and Information Security Management System, including ISO 20252.
• Implement record-keeping and documentation practices, utilising Picker’s software packages as appropriate (including but not limited to Microsoft Office and Click Up)
• Prepare and present regular quality assurance reports to senior management, highlighting key findings and areas for improvement.
• Lead process improvement initiatives using recognised methodologies (such as Lean or Six Sigma) to identify areas for improvement and develop solutions that drive efficiency, quality, and customer satisfaction.

About you

You will have:

• Demonstrable understanding of continuous improvement and process standardisation methodologies to streamline quality systems
• A thorough understanding of quality management principles, methodologies and best practices.
• Demonstrable experience of translating complex quality concepts into clear, actionable plans
• Experience of coaching and training team members on quality processes, assessing learning outcomes and monitoring progress
• Experience of conducting reviews and audits of project work to review quality standards
• Demonstrable leadership skills, with the ability to engage team members and lead change.
• Excellent oral and written communication skills, using a variety of media
• Empathy with Picker and its aims
• Educated to degree level or equivalent professional experience

This is a summary of the job description. Please review the full job description on our website.

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone. We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.

Working with us

Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact. Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.

To support you we offer a friendly, person centred working culture with many benefits including:

• Flexible and hybrid working opportunities, including flexible start and finish times
• Convenient Oxford location with free parking
• 25 days annual leave, increasing to 30 days, plus eight public holidays
• Option to buy or sell up to 5 days of annual leave
• Christmas office closure (currently an additional 3 1/2 days leave)
• Contributory company pension scheme (currently employer matching up to 8%)
• Enhanced maternity, paternity and adoption pay
• Free life assurance (currently 4 x salary)
• Tailored learning and development, including access to complete iHasco training library
• Health and wellbeing resources including an Employee Assistance Programme
• Season ticket loan scheme
• Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team

This is a pivotal appointment for us. 

You will be our first colleague dedicated exclusively to fundraising. It is an exciting opportunity to build the function from the ground up – setting the strategy, making the contacts, and delivering the income.

We have built and developed a supporter database of 5k contacts and have improved our donation systems. We need your skills and expertise to take this further, including by expanding our supporter base, particularly major donors. Where your focus will be on securing individual donations of five-figures or higher, while also growing the potential among these supporters for subsequent legacy gifts.

You will be directly responsible for increasing our voluntary income from £80k (excluding legacies) to £250k over a period of five years, (and we have substantial ambition to move upwards from there), whilst also growing our legacy giving and encouraging corporate partnerships. We continue to develop our CRM and to systemise our relationship management, to support a scalable major gifts programme.

We are excited to have you join us.

About The Role
Alzheimer’s Society, the UKs leading dementia charity is looking for an IT Project Manager who will play an important role in shaping the Society’s technology future.
This role provides an exciting opportunity to join our IT team in one of the most dynamic and fast growing charities in the sector. This role is critical in delivering IT projects that will support the delivery of our IT Roadmap and our ambitious new strategy. Working autonomously, the IT Project Manager will be responsible for leading and managing the scheduling and delivery of technical IT tasks, projects and technical components of larger projects.
This is a technical role and the post holder will require technical skills and knowledge.
Projects will be managed in accordance with the Society’s project management methodology, based on Prince2. The Society is also starting to use elements of Agile methodology in their implementation and the methodology is being updated to reflect this.
About you

- Extensive experience of end-to-end Project Management within a technology environment.
- Robust knowledge of good design, development and testing to enable robust discussions with technology resources and suppliers on the project.
-  Experience of commercial negotiations with suppliers to input into contracts for project delivery.
- Demonstrable change management and leadership skills, and the ability to apply them to implement new systems and redesign work.
- Experience of business analysis, process mapping and re-engineering.
- Significant experience of delivering complex projects of technology change that have lasting and significant impact on an organisation

We’re looking for someone who will share the drive, ambition and passion of our IT Team to develop positive cross-functional relationships, and act as a trusted partner to support our Help and Hope strategy.
You will also have:

- Demonstrable experience of developing and maintaining key relationships across functions within an organisation;
-  Strong organisational and timekeeping skills, with demonstrable experience in prioritising request and managing expectations.
- Experience using Microsoft Suite of products and collaboration tools.
- Considerable experience of working collaboratively and being able to prioritise your workload effectively, whilst remaining solution focussed throughout your areas of work.
- Strong interpersonal and interpretation skills, allowing you to have open jargon-free conversations with the business.
- Attentive listening skills when gathering critical requirements or understanding the basis of user concerns that are being articulated.
- Excellent attention to detail.
- Experience of working as part of a team, supporting colleagues when there are deadlines, and knowing when to ask for help.
- Ability to take initiative, be a self-starter and incredibly motivated.
- A ‘can-do’ attitude, be enthusiastic and passionate.

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

IT Business Analyst

Location: Flexible (with occasional travel)
Hourly Rate: £20-£23 per hour
Contract: Temporary, 2 months

Harris Hill is delighted to be recruiting on behalf of a well-known charity for the role of IT Business Analyst. This temporary position offers an exciting opportunity to contribute to impactful projects, supporting the optimisation of business systems and processes.

As an IT Business Analyst, you’ll work closely with stakeholders and project teams to analyse current business processes, develop solutions, and drive meaningful improvements.

Key Responsibilities:

• Evaluate and document current business processes, identifying opportunities for improvement.
• Facilitate workshops and stakeholder meetings to gather insights and share findings.
• Analyze requirements and create process models, user guides, and performance improvement recommendations.
• Collaborate with IT teams, third-party providers, and key stakeholders to design and implement solutions.
• Support user acceptance testing and provide training-related guidance as needed.
• Ensure change control processes are aligned with operational requirements.

About You:

We’re looking for a candidate with:

• Proven experience as a Business Analyst, including process analysis and improvement.
• Strong communication and stakeholder management skills.
• Knowledge of business process modeling techniques (e.g., BPMN, UML).
• Familiarity with system development life cycles (e.g., Agile, Waterfall).
• Proficiency in Microsoft Office 365 and related tools.
• A proactive, organised, and solution-oriented approach to challenges.
• Willingness to travel occasionally and flexibility to adapt to project demands.

What’s on Offer:

• An hourly rate of £20-£23 per hour.
• A temporary, 2-month contract working with a highly regarded charity.
• Flexible working arrangements and the opportunity to make a meaningful impact.

How to Apply:

If you’re an experienced Business Analyst looking to contribute to an organization making a real difference, we’d love to hear from you!

To apply, please submit your CV to Harris Hill. Applications will be reviewed on a rolling basis, so early applications are encouraged.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Prospectus is proud to be partnering with our client in the recruitment of their new IT Manager. The organisation is a dynamic and rapidly growing charity with a mission to ensure every child receives 1:1 reading support at the time they need it most.

This newly created role offers an exciting opportunity to make a real impact within the charity. Reporting to the Head of Finance and IT, the IT Manager position is offered on a permanent, part-time basis 30 hours p/w (flexible, across 5 days) with fully remote working available anywhere within the UK.

This is a fantastic opportunity for an experienced and driven IT professional driven. In this flexible and fast-paced role, you’ll manage all IT systems, including network infrastructure, hardware, software, security, and cloud solutions, supporting 350+ school laptops and 45 staff devices remotely. You’ll also oversee an IT Support Administrator, who handles daily queries and escalations from the 1st line support team.

To succeed in this role, you should have experience using remote device management and task management software in a Windows environment, alongside expertise in managing the Microsoft Ecosystem. A strong technical background in networks, systems administration, cybersecurity, and cloud technologies is essential. The ideal candidate will have demonstrated experience in project management and team leadership, as well as strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users. A track record of delivering creative solutions within limited budgets, exceptional organisational skills, attention to detail, and the ability to manage conflicting priorities under pressure is also required. Prior experience in a school-based or charitable IT environment is desirable.
 
Recruitment Timeline:
Closing Date: 2nd February
First Interviews: 10th February
Second Stage Interview: 18th February
 
If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role, including a detailed job description.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 
 
We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity, and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
 
We are committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

About the Client:

Sadler’s Wells is a world-leading creative organisation, dedicated to presenting, producing and touring dance made today in all its forms. Sadler’s Wells commissions, presents and produces more dance than any other theatre in the world – from tango to hip hop, ballet to flamenco, Bollywood to cutting-edge contemporary dance. With an innovative, year-round programme of performances and learning activities, this is the place where artists come together to create dance, and where we welcome everyone to experience dance and be inspired.

Our aim is to reflect and respond to the world through dance: enabling artists of all backgrounds to create dance that moves us and opens our minds; sharing those experiences with the widest possible audiences to enrich their lives and deepen their understanding of what it means to be human.

The Director of IT is responsible for ensuring that all parts of the Sadler’s Wells IT infrastructure run smoothly and securely, using it to improve processes and efficiency.

The post reports to the Director of Finance and Business Performance and is part of the Senior Management Team. With the upcoming growth of our organisation the role will develop with the postholder.

Key strategic and operational accountabilities:

•  IT procurement and vendor management
•  Cyber security and compliance
•  Process improvement
•  Data Control

Responsibilities:

Strategy planning

• Lead a review of departmental delivery and propose a roadmap for improvement. Sharing KPI frameworks and measures as required.
• Lead strategic planning for IT systems, building strong relationships with stakeholders to anticipate and understand future needs to meet the organisation strategic objectives.

Operational Management

• Ensure that the organisation has the IT infrastructure needed to support the business and maintain a roadmap of improvements and maintenance
• Ensure the smooth running of service delivery and positive user experience
• Embrace digital ways of working to adapt, grow and continue to deliver our mission in a changing cultural landscape.

Vendor, contract and budget management

•  Lead the procurement, project and vendor management for new systems and the re-tender of existing systems along with developing strong relationships with key suppliers
• Manage the IT budget and ensure that value for money is achieved.

Security and compliance

• Implement robust security measures to protect the organisation from cyber threat and ensure the team stay up to date with industry best practice
• Collaborate with other departments to develop strategies to minimise data and/or systems risks and maintain stability of systems.
•  Provide strategic oversight to ensure that all data is collected, stored and managed efficiently and effectively and within GDPR guidelines and best practice.

Leadership

•  Provide clear, effective and visible leadership to the IT team, ensuring that all team members are stimulated, motivated and guided to contribute fully to the success of the organisation.
• Develop talent within teams, reviewing and measuring performance, building confidence and growing skills.
• Empower team members to identify innovative approaches to enhance ways of working.

Skills and Experience

• Relevant IT qualification or equivalent experience in IT governance.
• Ability to be ‘on call’ for emergencies and business continuity recovery
• Experience of managing risk and Cyber security.
• Experienced IT leader, with a customer focused approach.
• Experience of public, private and hybrid cloud environments.
• Results-driven with a proven track record of high achievement through data and systems teams.
• Demonstrable experience in project management, driving organisation-wide initiatives, through collaboration.
• Strong negotiation and vendor management skills.
• Strong strategic planning skills with the ability to translate business needs to data and systems solutions.
• Ability to lead and monitor several projects concurrently.
• Excellent communication and relationship management skills, with ability to articulate messages to technical and non-technical audiences.
• Experience of procurement to achieve best value for the organisation.
• Ability to respond to changing circumstances.
• Well-developed change management skills with the ability of understand the strategic “big picture” and set a clear direction.
• Ability to translate ideas into effective action speedily and within a finite budget.
• Ability to work collaboratively and bring teams together into a cohesive and effective unit.
• Able to demonstrate a commitment to diversity and inclusion.
• Convincing presentation and interpersonal skills, with the ability to negotiate with a broad range of stakeholders.
• A strong empathy with Sadler’s Wells’ values, mission and objectives
• Must currently hold the right to work in the United Kingdom

Experience of working within Performing Arts is highly desirable.  Please apply online if you have the relevant skills and experience for the role.

Key information

Location: Westminster, London. Office-based with flexibility (Min. 2-3 days per week in the office).

Contract: Intern 6 month contract (with potential for progression to permanent role) Full time 37.5 hours a week

Coordinator Permanent. Full time 37.5 hours a week.

Salary: £27,007.50 – £28,450 per annum depending on experience.

Benefits and entitlements:

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year, plus an additional “Day for You”, (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

Reporting to: TBC - Senior Data & IT Manger or another manager in the Central Resources team.

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

We are seeking a dynamic and motivated Central Resources & IT Intern/Coordinator who will join our Central Resources & IT Team to ensure that efficiency is at the forefront of our processes, reducing needless admin and promoting streamlined work practices that enable the wider team to concentrate their efforts on supporting young people to access life enhancing career opportunities.

We can offer a 6 month internship (with potential for progression to permanent role) for new entrants who are keen to start their charity career or a permanent role for candidates with experience.

What will I be doing?

You will have a varied role that allows you to experience many different facets of what it takes to run a successful charity. You will be supporting on tasks relating to day-to-day administration of essential internal process such as HR, Finance, Data & IT and more. You will be part of the core team that establishes and maintains employer relationships, acting as an advocate for the Trust across a number of high-worth partnerships aligned to our business need. You will also provide crucial support to our dynamic Data & IT function that underpins our ambition for growth and increased impact.  There is scope to tailor the emphasis of job role dependent on candidate's strengths.  

What abilities/skills/ experience are we looking for?

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

· A can do attitude with a love for a diverse workload

· Excellent relationship management skills with ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· Excellent working knowledge of a range of IT programmes including Word, Outlook, Trello, Titan and other common office based programmes

· Highly analytical mind with an ability to identify problems and offer actionable solutions

· Excellent communication skills including the ability to communicate and implement new processes across the wider team

· Ability to drive continuous improvement to improve the inner processes of the Trust

· Ability and willingness to follow and champion rigorous systems, standards and processes

NOTE: this role would be well suited to someone at the beginning of their career journey and looking for an opportunity to gain experience in the charity sector

What will I gain?

Every member of the CYT team gets involved in the charity's strategic development and impact and contributes to our work supporting young people to fulfil their potential.

In return, we make sure you are supported by a warm and collaborative team, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. We pride ourselves on giving opportunities to people at the start of their charity career, supporting them to develop their skills and experience in a much-needed sector of our society.

As one of our interns, you'll gain valuable skills to kickstart your career, with the prospect of progressing into a Coordinator role with us. Plus, you'll have an internal buddy to support you and help you settle in throughout your internship.

How do I apply?

If you are passionate about transforming the life chances of young people, please send your fully completed application form with particular attention to your supporting statement (no more than 500 words) explaining why the role interests you and how you meet the person specification.

CV's will not be accepted.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from ethnic minority backgrounds and/or those with a lived experience of the young people we support.

Closing date: 24th January 2025. However, we may interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role via the charity Jobs site.

If you have not heard from us 2 weeks after the application closing date your application has been unsuccessful at this time.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS)

Operations Manager - IT and GDPR - Maternity cover - London

Do you have experience maintaining and applying an IT and GDPR policy framework and tech infrastructure, with an external IT support provider and internal stakeholders?

If so, do not look further!

Charity People are very pleased to be partnering with a leading not-for-profit campaigning organisation which uses the law to create a better, fairer and greener future for the UK.

This is a 12 months maternity contract offering a salary of £57,700 per annum. This is a hybrid role coming to London initially twice a week and then once a week.

Reporting to the COO you will be working very closely with internal and external stakeholders, as well as the 3rd party support provider and the 3rd party data protection officer.

Your main duties will be:

• To work with the IT support provider to ensure that internal staff members receive an optimal level of IT support
• To support the Campaigns Technology team in implementing the organisation’s data strategy
• To drive the development of the organisation’s AI policy, including coordinating any relevant trials
• To support implementing necessary improvements to GLP’s business applications and work systems
• To implement a policy for the use of personal devices
• Working with HR, to ensure that all mandatory or other required tech training is commissioned and delivered; this includes carrying out induction training for any new starters
• To monitor IT operations costs and ensure that they remain good value for money
• To identify gaps in GDPR compliance and to project manage fulfilling any complex data subject access requests received
• To work with the IT support supplier to ensure that the oirganisation’s core tech security arrangements are adequate, regularly reviewed and updated
• To assist colleagues with IT security and GDPR queries
• To identify training needs, both in terms of tooling, policies and broad GDPR and IT security awareness

Candidates applying for this role must have the following skills and experience:

• Significant experience of working in a corporate IT function
• Significant project management experience, with a track record of delivering effective projects on time and to budget
• Ability to develop and maintain a positive relationship with an external IT support provider and other external suppliers
• Ability to act as a strong liaison point between the technical requirements and priorities and the rest of the organisation
• Ability to explain technical concepts, risks and opportunities clearly and simply to a non-technical audience
• Ability and willingness to stay up to date on relevant technical issues, and to maintain and enhance knowledge and understanding of these issues within the organisation
• Good all-round and up-to-date knowledge of IT infrastructure and security (although detailed in-depth technical knowledge is held and provided by the IT support supplier)
• Good knowledge of GDPR requirements
• Excellent interpersonal and communications skills
• Flexibility and adaptability in attitude and approach to work
• Commitment to the core values and ethos of the organisation

Candidates shortlisted for this role, will be requested to answer three questions which will be part of the shortlisting process by the client.

Timelines;

The role will be closing on 29th January, 2025

First stage interview w/c 3rd February, 2025

It will be a two stage interview, first stage will be via Zoom and second stage in person.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Finance Systems Officer

The Vacancy

Hybrid Working: Connexional Team staff based at Methodist Church House have a hybrid work pattern, which is currently 2 - 3 days in the office, the rest is remote.

As part of the wider Connexional Team, the finance team seek to continually review and provide budget holders with management and analytical reports that help them to understand the financial consequences of their strategies and decisions. We use a number of finance applications to process and analyse financial data and produce reports that help our stakeholders make informed decisions.  The Methodist Church has embarked on a transformational journey, and with a strong focus on technology-driven solutions, we are committed to enhancing efficiency, productivity, and colleague satisfaction.

We are currently seeking a talented Systems  Officer to join our dynamic team, working with IT, Finance and also non-finance colleagues.

As a Systems  Officer, you will work with and support our Finance Systems Analyst, the finance team and other colleagues within the Connexional team in administering our finance systems, developing financial reports, troubleshooting and supporting colleagues in finding systems solutions. You will work collaboratively to analyse data, provide training to users and make suggestions that will improve operational efficiency.

You will work with both internal and external stakeholders to ensure the provision of accurate and timely reports and be able to analyse the data produced in a meaningful way.

There will also be the opportunity to work on new projects and initiatives to support information and user experience across the Connexional Team.

If you are a highly motivated and organised Finance System professional with a passion for delivering exceptional results, we want to hear from you!

About You

• Proven ability in a similar role, preferably supporting and working with multiple finance applications in a medium to large organisations.
• Experience in administering and maintaining financial systems and financial reporting platforms.
• Strong analytical and problem-solving skills.
• Understanding of and experience with Microsoft Power Platform (Power Query/Power BI).
• Able to manage multiple projects and priorities.

• Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.

• Have passion to continuous professional development in finance systems applications.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. 

We reserve the right to close the advert window earlier if we receive a sufficient number of applications before the published deadline.

Closing Date: 30 January 2025

Interview Date: 6 February 2025