It Support Jobs

This exciting new role will be instrumental in supporting the provision and development of effective, efficient and optimized utilisation of data across the organisation, primarily using PowerBI.Working closely with the fundraising teams you will ensure they are receiving the correct insight to drive income and supporter growth.  Alongside the Insight Manager you will initially assist in moving MAF UK’s data model and reports to a Fabric data warehouse.  The data warehouse will become the single source of truth and the basis for all of MAF UK’s reporting needs.

In addition you will also have the opportunity to work on integration projects as MAF looks to bring data together in a unified way.

On the job training will be provided and there is potential for the job holder to undertake a data apprenticeship using the government funding scheme.

As the Data Analyst you will be responsible for

Enhancing PowerBI Reporting by:

• Maintaining the suite of self-service KPI reports for MAF UK via PowerBI and improve on this as required
• Owning the Quarterly Dashboard and ensure linked reports are fit for purpose
• Being proactive in delivering hands-on support to the Fundraising teams to help user adoption and understanding
• Gaining contextual knowledge of the Fundraising teams to be able to propose new reporting solutions to help campaign monitoring and drive increased income
• Ensuring the Fundraising teams are empowered to make strategic data-driven decisions and be prepared to respond to queries in a timely manner. This will include the use of third party data enrichment tools
• Building strong interpersonal relationships throughout the organisation to promote the confidence of the data team’s output
• Being proactive in setting up regular meetings with key stakeholders in discussing their reporting and analytical requirements
• Keeping up to date with PBI Product development
• Contribute to the design of data collection, criteria and maintenance aspects of new projects ensuring that data collected is adequate, of good quality, and matches what was sought
• Helping explain complex data processes to staff in a way that can be understood across the organisation and with the purpose of providing clarity

Supporting the Fabric Data Warehouse development by:

• Building knowledge of the MAF UK Fabric environment and assist the development as directed by the Insight Manager
• Being a confident deputy to the Insight Manager to troubleshoot and resolve issues as required
• Gathering requirements around a unified data model across MAF organisations and deliver a solution

Additional Tasks include:
 

• Develop and maintain a comprehensive knowledge and understanding of the existing D365 Configuration and system integrations within MAF UK.
• Monitor and maintain D365 usage, such as data cleansing and de-duplication, in collaboration with other team members
• Assist with data imports and be proactive in seeking data processing efficiencies across the organisation
• Working with other team members to ensure the Retention Policy is adhered to and is fit for purpose
• Other tasks as may reasonably be allocated from time to time by the MAF UK Senior Leadership Team
• Provide technical support for communal staff prayer and communications meetings
• Ensure that all information, utilised and disseminated by MAF UK is done according to all legislative and regulatory requirements (e.g. EU General Data Protection Regulation; Data Protection Act 2018).

 

Responsibilities common to all staff:

• Role modelling of organisational values and beliefs - to contribute to the shared spiritual life of the MAF UK team as a unique Christian charity. This will include attendance and participation in times of Biblical reflection and regular corporate prayer meetings.
• To participate in appropriate matrix programme and project teams, contributing skills and expertise to required timescales from the appropriate programme leader.
• To keep line manager informed of all relevant and timely information.
• At all times comply with statutory requirements for handling personal and sensitive data in a confidential manner and ensure that good personal data handling practices are developed, reviewed and encouraged
• To abide at all times by the Safeguarding and Conduct Policies, and all other MAF UK policies provided on the Intranet.

Christian values, beliefs and ethos of MAF UK:

As a Christian mission, MAF UK is seeking those who share in the evangelical Christian values and beliefs of the organisation, as described in the mission, purpose, values and beliefs statements. All staff will be required to support and actively demonstrate the Christian values of the organisation.

Essential Requirements

Experience

• Role-linked degree or educated to A-level or equivalent with relevant experience as noted below
• Experience of using Microsoft applications, including PowerBI
• Experience of modelling data
• Experience of analysing data and presenting complex results in a way that can be understood by non-technical staff and volunteers.

Skills and Abilities

• Proactive in investigating, understanding and resolving issues
• Ability to develop and present clear and concise reports which can be understood by non-technical users.
• Build and maintain strong relationships with senior members of the fundraising teams
• Proactive in moving projects forward and setting up meetings with relevant parties
• Confidence in pushing back where demands are unreasonable yet being accommodating to all requests
• Ability to translate business needs into appropriate data solutions.
• Ability to work as part of a team to achieve identified objectives, and to work independently as required
• Excellent understanding of relevant concepts in information governance (e.g. Data Protection Act 2018, EU General Data Protection Regulation).
• Ability to build a positive, committed atmosphere among teams.

Personal Qualities

Committed and mature evangelical Christian, able to demonstrate understanding and acceptance of the Statement of Faith and willing to proactively take part in MAF events and meetings e.g. prayer meetings, away days etc. Able to describe these beliefs and values to others so as to represent MAF as a Christian mission organisation

Desirable Requirements

• Experience of work with Microsoft Fabric, Dynamics D365, ClickDimensions
• Experience of using coding languages such as Power Query M, DAX, SQL

Reporting to the CEO, this role will take overall strategic responsibility for the financial and operational management of MyBnk. The role will manage the internal and external financial processing and reporting, ensuring statutory and donor compliance, and foster a business partnering approach between the Finance team and the wider organisation. Our Finance and Operations Director will offer strategic insight into planning, forecasting, financial modelling and budgeting. The role will be a member of the Senior Leadership Team, and be a trusted expert advising the Board of Trustees. They will be a key driver of operational efficiency and improvement. 

We are holding an information webinar about this role on 31st January at midday. Please register for it via the job pack. All registrants will receive a copy of the recording.

MyBnk Directors are expected to identify and secure strategic partnerships that benefit the organisation. Equally, Directors will exemplify and model the MyBnk values of: 

• Young at heart, serious in intent 

• Stories are the best means of education 

• We live in the real world 

This role is a great opportunity to bring your professional toolkit to an exciting, growing and purpose driven charity doing vital work for our society. You will have the resources, support, and visibility you need from the CEO, Senior Leadership Team and Trustees. For the right person it will be a career-shaping role.

Strategic Financial Management 

• Lead budgeting and management accounting processes, ensuring that senior management and trustees have a strong understanding of the financial implications of their plans and decisions, including forward financial modelling and forecasts, variance analyses, cashflow forecasts and reserves targets. 

• Ensure business partnering is in place that allows senior management and trustees are able to obtain answers to financial queries, relevant analyses, and updated information when necessary. 

• Leadership on all aspects of statutory annual reporting and audits, working with the external auditors, including the implementation of findings and improvement areas. 

• Working with senior management team to ensure donor-related processes are compliant, efficient, and provide the best results for the charity. 

• Ensure that all finance systems, policies and controls are fit for purpose and well understood across the charity. 

• Line-manage the finance team. 

Operational Financial Management 

• Oversee transactional processing, to ensure these are efficient and accurate, and accounting transactions are compliant with relevant accounting standards. 

• Oversee payroll, ensuring this is managed efficiently, accurately, and is compliant with HMRC and pensions regulations 

• Oversee internal management accounting and donor reporting and contract management 

• Oversee the financial aspects of donor acquisition 

• Ensure VAT reporting and other tax filings are completed on time and accurately 

• Manage the organisation’s cashflow and reserves levels, and maximise any potential investment returns 

Operational Delivery 

• Supported by the Systems Transformation and Database team, you will systematically enhance, streamline and optimise operational processes and systems to enhance the working practices of the organisation. 

• You will lead on efficiency, quality, and scalability while driving technological advancement. This includes systems, IT, CRM, facilities and vendor management. You will be supported by a Senior Systems and Transformation Manager and a Database Manager and our outsourced IT provider. 

• Enhancing adherence to organisational systems, e.g. Office 365, Sharepoint, Salesforce, ensuring the organisation becomes more efficient and effective in how it works.

• Maintain MyBnk’s risk register and ensure its regular review throughout the organisation.

Governance 

• Operate in the capacity of Company Secretary and ensure compliance with Companies House and the Charity Commission.

• Support the strategic development of the organisation to ensure it has appropriate management and governance in place as we continue to grow. 

• Ensuring compliance with charity and company law including UK GDPR and producing timely updating of accurate company records 

• With the CEO, ensure the appropriate scheduling and recording of the work of our Board of Trustee and sub committees ensuring papers are produced and that business flows effectively between the SLT and the board. 

Whilst much of this role is naturally about the internal mechanisms, all MyBnk Directors are proactively exploring and securing strategic partnerships that benefit the organisation. You will be a leader in your field and MyBnk will support you in shouting about the great work you will be doing here. 

Oversee Vista’s financial health, operational efficiency, and HR management, ensuring we meet our ambitious goals.

Key Responsibilities:

· Strategic Leadership: Implement strategic plans and budgets, support the CEO and Board, drive cost-effectiveness, and lead team development.

· Financial Management: Develop and manage budgets, ensure compliance, provide financial guidance, and oversee audits.

· HR Management: Lead HR strategy, ensure legal compliance, manage performance, and foster a positive culture.

· Operations Management: Ensure efficient operations, manage IT systems, develop policies, and lead risk management.

Person Specification:

Education:

· Degree in finance, accounting, business, or related field.

· Qualified Accountant (ACA, CPA, ACCA, CIMA) or qualified by experience (AAT).

Experience:

· 3+ years in charity finance, operations, and HR.

· Experience in co-developing budgets, financial planning, and reporting for sound decision making.

· Experience with audits and compliance (charity commission)

· Strategic HR experience – able to drive a high performance, high support culture

Skills:

· Excellent communication skills – able to translate complex information to lay audience’s

· Collaborative, supportive and able to effectively manage competing priorities

Why Join Us?

· Flexible Working: Hybrid options for work-life balance.

· Professional Growth: Training and career development opportunities.

· Health & Wellbeing: Access to an EAP programme

· Pension Scheme: Competitive contributions.

· Generous Leave: Annual leave plus public holidays.

· Supportive Culture: Collaborative and inclusive environment driven by the needs of people affected by sight loss.

Passionate about making a difference? Apply now to join our team.

· Deadline for applications 9am Monday 24th February 

· Please include a CV and covering note including your reasons for applying.

· First interviews will be held online w/c 3rd March 2025.

Reports to: Director of Operations

Based in: London office, with an optional hybrid model, but expected to be in the office at least 1 day a week

Benefits: Nine-day fortnight (with alternate Fridays designated as a day off), pension contributions, 25 days Annual Leave, staff learning fund, enhanced parental benefits package.

Application deadline: Monday 3rd March 2025 (9am) 

Who we're looking for:

We are looking for a motivated and organised candidate to support with the day-to-day running of the organisation. You will be supporting with operations and finance admin as well as assisting with our fundraising events. 

Why this role is important – and why you’ll make a difference doing it:

HOPE not hate is the UK’s leading anti-fascist organisation. Our mission is simple – to monitor and challenge the far right, to engage in the communities that are susceptible to them and to address the issues and policies which give rise to them.

Our team includes researchers, educators, community activists and policy experts, as well as specialists with inside access to far right groups.

What you’ll be doing in this role: 

HR: Assist with the delivery of human resources functions, including the recruitment process and onboarding of new staff. 

Financial operations: Support financial operations, including processing expenses claims and co-ordinating the storage and archiving of documents 

Managing enquiries: Co-ordinate systems to ensure colleagues are able to be self-supporting in administrative and operational matters and monitoring some of HNHs generic email addresses and forwarding on to the appropriate team. 

General operations: Develop effective systems for monitoring the day-to-day needs of the office, identify and troubleshoot problems, develop systems for ensuring all equipment is in good working order.

Health and Safety: Assist with health and safety assessments and any changes required as a result. 

Events: Assisting with fundraising events including the annual fundraising gala dinner and internal events such as all-staff meetings, lunch and learns and staff away days 

IT: Supporting with our IT platform subscriptions and work with the team and our IT provider to adapt to our needs 

What we think you’ll need to be able to do the job

• Proactive and results orientated, with great attention to detail, as well as having the ability to plan and organise several work streams effectively.
• Confident in engaging a team productively in administrative essentials.
• Ability to proactively identify problems and present potential solutions for consideration. 
• Excellent IT skills across all MS Applications and a willingness to share knowledge and best practice across teams. 
• Experience of data management
• Experience of working in a fast-paced environment

We are looking for someone with the emotional resilience to work in a field that involves challenging content, good political judgement and awareness and the ability to work under pressure and reduced timescales.

We believe that our work will be at its best if it is created by people with a range of backgrounds and experiences. We are keen to interview people who will add diversity to our team. We are an antifascist organisation, which strives to be an effective ally in the wider fight against racism and inequity.

London, £30,000-£35,000 depending on experience, 36 hours per week, permanent

Do you enjoy problem-solving? Are you customer service focused?  Are you confident in using existing software and have an interest in new and emerging technology?  If you are looking for the next step in your facilities management or IT career, you could be our next Facilities and IT Support Officer.

Working for us means you will be supporting our mission to lay the foundations for ground-breaking new discoveries and life-changing advances. We give hope to people whose health conditions are overlooked, by supporting research in areas that are underfunded. We invest in the brightest and best researchers, ensuring the next generation of scientists can continue to solve the biggest challenges facing human health.  We are a broad and ambitious medical research funder and we operate to the highest professional standards. 

As our Facilities and IT Support Officer you will play a crucial role in delivering our new five-year strategy, Giving hope through life-changing medical research, by ensuring our office operates efficiently and effectively, and our team are supported with a first class operations function.

Your main responsibilities 

• Maintaining the office including liaising with external service providers for the maintenance of fixtures and fittings, H&S equipment and supplies such as fire prevention/detection/fighting equipment, and other service contracts.  Troubleshooting facilities issues as they arise, escalating as necessary.
• Supporting the discharge of the organisation’s health and safety responsibilities by undertaking H&S risk assessments, managing Display Screen Equipment (DSE) assessments, creating Personal Evacuation Plans, carrying out health and safety inductions for new starters and serving as a member of the charity’s first marshal and first aider team.
• Acting as the primary contact for our IT service provider, liaising with them to resolve problems with office equipment or software.  Supporting staff and visitors with IT-related matters, resolving common IT issues where possible, delivering training and developing training guides on IT equipment and software.
• Processing new starters including liaising with the IT service provider for the provision of new accounts and equipment; setting up new accounts in the house style and adding users to email and chat distribution lists; inducting new staff on the use of IT equipment and software.  Arranging the closure of accounts of leavers and managing the retrieval of IT equipment.  Managing secure access provisions to the charity’s offices.
• Supporting the implementation of policies and practices which put environmental sustainability at the forefront of our business operations and our office.  
• Supporting office design planning and reconfigurations or moves, ensuring the office meets the needs of our growing team.

What you will bring

• We would like to hear from you if you:
• Have experience in facilities management or providing IT support.
• Have experience in fulfilling (or a demonstrable understanding) of office health and safety requirements.
• Can find solutions to problems and take responsibility for ensuring these are resolved.
• Are able to negotiate and manage relationships with external providers, such as trades people.
• Can demonstrate a good level of general IT skills and assist others with resolving common issues.
• Can confidently work with the Microsoft 365 package (specifically excellent M/S Word, and good M/S Excel, M/S Teams, M/S SharePoint).
• Can demonstrate an understanding of basic ‘backend’ IT administration, such as printer setup, user account settings, shared mailboxes).
• Can provide excellent customer service.

Our offer

• £30,000-£35,000 depending on experience, full-time (36 hour week); willing to consider part-time (min. 0.8 FTE)
• 30 days of annual leave per year plus bank holidays (some of which can be used flexibly)
• 10% maximum employer pension contribution
• Life insurance at four times salary
• Enhanced family-related leave and sickness leave
• Learning and development programmes and external training opportunities
• Generous additional benefits including regular team lunches, annual health assessments and optional social programme
• The opportunity to join a dedicated team making a difference to human health

We value spending time working in-person to develop strong connections with each other and with our mission.  As the role will be responsible for supporting the delivery of the day-to-day management of our office in Central London, it will be suited to somebody looking for a position that is predominantly office-based (Monday-Thursday), although there will be opportunities for remote working (Fridays).

Please see our website on how to apply

Closing date: 05 February 2025

Interviews: 17 February 2025

Are you passionate about technology and driven by a desire to contribute to positive change? 

 This is an opportunity to make a significant impact on children's lives globally through a charitable organisation. This role involves contributing to the mission of promoting the rights and well-being of every child, ensuring they have access to education, healthcare, and protection from harm. The position offers a dynamic and inclusive environment where skills and expertise will help shape a better future for children around the world
You'll be a key point of contact across the organisation, collaborating with colleagues at all levels.  This involves confidently communicating technical information, offering insightful advice on improving business outcomes, and providing effective day-to-day technical and user support. 

While this role doesn't have direct reports, it requires strong influencing skills and the ability to motivate others to achieve shared goals.
Advanced proficiency in SharePoint is essential for this role.  A good working knowledge of Microsoft Office software, ITIL framework, change management processes, and information governance principles is also important.  You'll need strong communication skills to effectively discuss technical and contractual topics with colleagues and suppliers, and confidently present information to a variety of audiences.  The ability to produce clear and concise documentation is key.

This is a hybrid role with 2 to 3 days required in the office per week

As IT Manager (Applications) your day to day will include:

• Map and maintain the data architecture and application register.
• Support teams in applications management, ensuring appropriate supplier contracts, effective governance, and accountability.
• Manage centrally managed applications (primarily SharePoint), including development and user support.
• Ensure secure, consistent, and reliable data interfaces and workflows.
• Continuously update application knowledge and apply it effectively.
• Demonstrate successful business continuity arrangements for key applications

Your skills and experience will include.

• Advanced SharePoint expertise (administration and development)
• Hands-on experience in enterprise application deployment and administration
• Practical experience with information governance and security policy implementation
• Experience in application testing, creating technical documentation and user training materials.
• Familiarity with security standards (including Cyber Essentials ) and data/application architecture mapping.
• Proficient in supporting and maintaining applications in cloud environments.

Essential IT Skills:

• SharePoint

The following IT skills are advantageous:

• Asana
• Zendesk
• Unit 4 ERP
• Salesforce
• Visio
• Microsoft Office 365
• Microsoft Copilot
• Change and release management
• Windows operating system
• Azure Active Directory
• AWS
• ITIL

 
If you're passionate about using your technical expertise to make a difference, please send your CV to [email protected] by February 17th.  Early applications are advised as we may close the role sooner if we receive a high number of suitable candidates.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About The Role

Are you ready to make a difference with your technical expertise? Do you want to work for a purpose-driven company where your skills will directly contribute to transforming lives?

At Alzheimer’s Society, technology is at the heart of our mission to create a world where dementia no longer devastates lives. We’re excited to offer an opportunity for an experienced Microsoft 365 professional to help drive impactful change through digital transformation.

Reporting to our Infrastructure Manager, you’ll manage and optimise our network infrastructure, including Active Directory, Azure, Microsoft Entra ID, and Microsoft 365 services. You’ll ensure the stability, security, and efficiency of our systems while collaborating with external managed service providers to implement and maintain these technologies.  

How you'll make an impact:

- Manage and maintain our network infrastructure, including switches, routers, firewalls, and VPNs, ensuring performance and reliability.
- Administer Active Directory, Azure AD, and Microsoft Entra ID, including user account management, group policies, and multi-factor authentication (MFA).
- Optimise Azure resources and Microsoft 365 services (Exchange, SharePoint, Teams), ensuring secure and efficient operations.
- Implement robust security protocols, monitor for compliance, and respond to incidents in collaboration with managed service providers.
- Provide technical support to staff, ensuring timely resolution of Microsoft-related issues and delivering training on best practices.
- Maintain comprehensive documentation and identify opportunities for system improvements, automation, and cost efficiency.

You’ll work with the following tech stack: 

- Active Directory, Azure AD, Microsoft Entra ID, Microsoft 365 (Exchange, SharePoint, Teams).
- Multi-factor authentication (MFA), single sign-on (SSO), Microsoft Intune, SIEM solutions.
- Routers, switches, firewalls, VPNs. 

Why join us?

Your wellbeing and work-life balance are central to our success. Joining our team means making a meaningful impact while enjoying a range of benefits designed to support your personal and professional wellbeing.  

We offer flexible working options, including homeworking and arrangements like 9-day fortnights, to help you balance your life and career. You'll also enjoy 27 days of annual leave (plus flexible bank holidays), dedicated wellbeing days, a cash health plan, access to a virtual GP, life assurance, enhanced parental leave, and many more benefits that prioritise you.  

About you:

You’re a talented IT Systems Administrator with a proven track record of managing Microsoft environments. You excel in tackling technical challenges with a proactive mindset, turning complex problems into innovative solutions.

Must-haves: 

- Proven experience managing Microsoft environments (Active Directory, Azure, Microsoft 365).
- Strong knowledge of network infrastructure, including routers, switches, and firewalls. 
- Experience managing vendors and delivering high-quality IT services. 
- Current certifications such as AZ-305, AZ-900, MS-100, AZ-104, or CompTIA Network+. 
- Familiarity with endpoint management tools (e.g., Microsoft Intune) and security tools like SIEM. 

Nice-to-haves: 

- Experience with hybrid cloud environments and cloud migrations.
- Proficiency in PowerShell scripting for automation and configuration.
- Knowledge of data governance and security best practices.
- A degree in IT, Computer Science, or a related field. 

Interview Dates:

Application Deadline is 12th February 2025. 
Interviewing are week commencing 24th February 2025.

About Alzheimer's Society

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Senior IT Systems Engineer: Empowering Missions with Technology

Are you ready to transform missionary aviation through IT excellence?

Imagine your technical expertise ensuring seamless IT systems that keep life-saving missions running in the world’s most remote areas. At Mission Aviation Fellowship International (MAFI), this isn’t just a role—it’s a calling. We’re looking for a passionate and skilled Senior IT Systems Engineer to join our team and play a critical role in advancing our mission.

The MAFI Mission: Where Faith Meets Innovation

Since 1945, MAFI has been delivering hope to isolated communities, bridging the gap between despair and renewal. With a fleet of 116 aircraft, we connect the world’s most remote regions with medical care, disaster relief, education, and the message of Christ. Behind every flight is a robust IT infrastructure—and that’s where you come in.

Your Mission, Should You Choose to Accept It

As our Senior IT Systems Engineer, you’re not just solving IT issues—you’re creating pathways of connection and reliability. Your technical expertise will ensure systems run seamlessly, empowering life-saving missions in the world’s most remote regions. From securing networks to troubleshooting in real-time, your contributions will be the backbone of our efforts to bring hope, healing, and the love of Christ to those who need it most.

Why Join MAFI?

• Purposeful Work: Your skills will directly support life-saving missions.
• Collaborative Team: Work alongside passionate professionals dedicated to making a difference.
• Global Impact: Your work will touch lives across the globe, from Africa to the Asia-Pacific.
• Professional Growth: Opportunities to develop and refine your expertise in a unique, mission-driven environment.

Education & Qualifications: 

Essential: 

Excellent Communication Skills, including spoken and written English 

ITIL Qualification or good practical experience working in an ITIL environment 

A good general level of education 

Desirable: 

Formal IT Qualification

To apply, please click on 'apply now' and we will send you further instructions on how to register through our recruitment portal. 

Location: Ashford Support Office (other locations may be considered for the right candidate) 

Role Summary 

This role supports the entire Alcohol Change UK team, more specifically the Head of Office, People and Governance. They undertake administration for the People team, such as co-ordinating and supporting recruitment and maintaining Personnel records. This busy and diverse role works across the charity with all members of the team as well as our office and IT suppliers, solving basic IT issues and keeping the office running smoothly. The post holder will also be the first point of contact for the charity: answering our phone and directing enquiries as appropriate.

NOTE: The role is 70:30 split between office and IT: People, though this fluctuates to a higher focus on People and HR during times of recruitment.

The post holder will also work with our Governance and Executive Officer to support the Board of Trustees.

Key Tasks and Responsibilities 

Office

• Keep our physical office running well, including answering phones, welcoming visitors, organising electronic filing, operating our room bookings system, overseeing postage and print.
• Support the HOPG with office tenants including room booking, key cutting and buildings maintenance.
• Liaise with any buildings, repair and maintenance works (e.g. cleaning, pest control, etc) at the London office.
• Procure office stationery, consumables and equipment.
• Support all staff and associates with basic IT troubleshooting, including liaising with the IT support team and IT account manager.
• Support with the compliance of Health and Safety through training reminders and maintaining the Health and Safety platform.
• Help the team keep up-to-date with cyber security training (externally provided).
• Review supplier contracts and research alternatives to present best value quotes to the HOPG, such as insurance, utilities, etc.
• Book courier services when required and arrange delivery of resources to team members.

People

Recruitment:

• Support recruitment advertising, co-ordinate booking of interviews and support interview panels.
• Assist with the induction and onboarding of new starters.
• Update digital People records.

Learning and Development:

• Support in-house training/skills shares and maintain documentation/recording of these sessions.
• Support in booking external staff training.
• Produce and maintain records of internal and external staff training.
• Research, help develop and implement a new training and development policy.

Equality, Diversity, Inclusion and Belonging (EDIB):

• Quarterly reporting on Diversity statistics.
• Support in the organisation and running of the EDIB Forum

Other

You will also be expected to:

• Support the HOPG with People projects such as annual reviews and staff surveys.
• Generate and analyse reports related to sickness absence or TOIL to support with payroll processing.
• Attend training courses and events as required and share learning with other staff and trustees, as relevant.
• Occasionally work weekend and evening hours, for which time in lieu will be given.
• Undertake other work as requested by your line manager.
• Support the wider team with events such as the Dry January ® challenge, Sober Spring, etc

We are looking for an experienced, productive and organised manager with an excellent track record of managing central support in a similar charitable or non-profit setting. The postholder will need the energy and skills to introduce and maintain new systems that will enhance the excellent charitable services we offer to our local community. He or she will also have the ability to nurture and develop a growing central services team.

Job Purpose:   –To manage and develop YMCA Central Services to meet regulatory responsibilities and offer effective organisational systems, policies and support for staff and managers to achieve strategic aims.  To take on the strategic lead for HR, property management and development, IT, compliance and health and safety

Hours of work:  Monday to Friday 9am-5pm some flexibility required

Location:  YMCA East Surrey, YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.  (pro-rata for part time workers)

The holiday year runs from 1 April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking: There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing date:  17th February 2025

Interviews:  24th February 2025

Main Responsibilities:

 Strategic Leadership and Management

– To share responsibility for leading the strategic direction and success of YMCA East Surrey as part of the Senior Leadership Team (SLT) together with the Head of Finance, Head of Housing, Head of Children and Young People Services and Deputy CEO.

– To be the accountable and strategic lead for Central Services, working closely with other members of the SLT to deliver integrated support across areas such as HR, property management, IT systems, and compliance.

– Take ownership of all aspects of operations policy and practice, and lead our approach to information management, data protection and risk management

– To be responsible for line management and development of senior staff within Central Services including the HR Manager, Facilities Manager, Facilities Manager at The Old Pheasantry, Systems Analyst, Reception Manager and Volunteer Coordinator.,

– To take on various project management tasks and to drive through transformation of systems and ways of working to improve the quality of services and help the YMCA achieve its charitable aims.

– To play a supportive and collaborative role working alongside the wider YMCA staff team to meet our mission of helping people in East Surrey to ‘belong contribute and thrive’

Governance and Compliance

– Fulfilling the role of Company Secretary and leading the delivery of all governance processes in line with policy, procedures and the memorandum and articles, including all charity and corporate law requirements.

– To take the lead role on compliance, maintaining and developing a policy framework and working with Heads of Service to ensure that appropriate policies are drafted, reviewed and implemented and that the YMCA meets all its obligations under the relevant statutory and regulatory frameworks in which we work (Ofsted, RSH and possibly CQC in the future).

– To provide or facilitate training and development activity to ensure that managers and staff are aware of, and are meeting, requirements laid down by relevant policies, legislation and regulatory bodies. 

– To take on the role of Data Protection Officer and ensure that the YMCA complies with its statutory responsibilities under Data Protection Regulations

– To be responsible for leading on quality management and maintaining our accreditation under Trusted Charity.

– To work with Heads of Service, managers and trustees to ensure that effective risk management practice is embedded into decision making at all levels of the organisation.

– To attend trustee meetings and to produce reports and help prepare agendas for the Governance and Risk Committee, a subcommittee of the main board.

IT

– To be responsible for all IT hardware and software needs, to manage support contracts and develop new IT systems and use of technology to improve the efficiency and effectiveness of the Association (including mobile phones, laptops and other devices).

– To work with other Heads of Service to develop and maintain new integrated IT systems that can manage data, and record, monitor and evaluate outputs and outcomes delivered by the YMCA’s diverse projects and services.

– To work with the Systems Analyst and outsourced IT Support Company deliver ongoing digital transformation and promote the necessary training and policies to ensure that staff fully utilise the new technology.

– To work with the Fundraising Manager and CEO to support the delivery of new projects especially the acquisition and development of new properties such as additional Move On accommodation for young people.

 HR

– In conjunction with the HR Manager ensure the overall HR strategy of YMCA East Surrey is in line with the law, good practice and our values.

– With the HR Manager, oversee the development of internal practices, policies and working culture in line with the overall HR strategy.

 Facilities

– To line manage the Facilities Manager and to oversee the introduction and implementation of cyclical maintenance plans for all YMCA buildings.

– To have oversight of the Facilities Manager’s responsibility of all insurances required by the YMCAES.

– Oversight of the management and financial viability of The Old Pheasantry.

 

Budget and Finance

– To work with the CEO and Head of Finance to prepare the annual budget for central services (including buildings) and to manage this budget throughout the year.

 In addition

– Any other duties are required to be performed within the grade and renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults).  We require you to understand and demonstrate this commitment and attend any required training

Speech and Language UK works to give every child the skills they need to face the future with confidence. They are the UK’s leading charity for the 1.9 million children who struggle to talk and understand words. They provide tools and training in schools and nurseries across the UK. They run two “outstanding” special schools in Surrey and in Nottinghamshire for children with lifelong and complex speech, language and communication needs. They also train teachers and early years staff so that they can change how they interact with children and young people, conduct research and run various projects and programmes to support young people and put pressure on politicians to prioritise changing these children’s futures.

They have set out an ambitious strategic plan detailing their plans to increase their scale and impact and the Director of Finance & IT will be critical to them achieving their goals.  

Reporting to the Chief Executive, the post will provide inspirational leadership to finance and the IT & Data teams.As well as providing excellent financial stewardship to the charity you will, as a key member of the SMT, develop and contribute to the overall strategy and ensure that the organisation is using technology as effectively as possible and support transformational change in all areas.  

Key deliverables will include 

• Providing strategic insight on finance and IT to the SMT and Board of Trustees.

• Monitoring progress against the financial strategy and agreed budgets and consulting with the SMT on a regular basis, to discuss variances and give early warning of challenges. 

• Maintaining and continuing to strengthen robust business processes,systems and controls in relation to transactional services.

• Producing financial statements and the management of the year-end and audit process.

• Ensuring that all reports and financial returns to external bodies such as the Charity Commission, Companies House, HMRC etc. are completed accurately and promptly.

• Ensuring that the partnership between the central finance team and budget managers in national teams and schools is collaborative and productive.

You will be a CCAB qualified accountant with proven leadership skills and a deep understanding of charity accounting. You must be confident with financial planningand be capable of developing and implementing policies, systems and processes. An ability to build sustainable relationships across the organisation, with the SMT, the board and external stakeholders is essential.

Please feel free contact Jan McQuaker at Hays Senior Finance to discuss the role. She is available 8.30 until 6.00 and will be happy to arrange a suitable time outside of those hours.

Closing date - 11th February. Please do not wait until the close date as applications will be reviewed on receipt.

Project Support Officer (Part-Time)

Location: London (Hybrid)

Salary: £20.52ph
Hours: 14 hours per week (Monday to Friday)
Contract Type: Temporary

Are you highly organised with a passion for supporting impactful projects? We’re excited to be recruiting for a Project Support Officer for a prestigious organisation in London. This role offers an excellent opportunity to contribute to meaningful digital transformation projects within a dynamic, supportive team environment.

About the Role

As the Project Support Officer, you will play a crucial role in supporting the CRM_CMS Project Manager and project teams to ensure the successful delivery of the Digital Transformation Strategy Group (DTSG) Programme and integrated projects. Your work will help shape how the organisation leverages technology for long-term success.

Key Responsibilities

• Provide administrative and project management support, including scheduling meetings, preparing minutes, and ensuring timely follow-up on actions.

• Manage risk registers and escalate unresolved risks, ensuring effective governance and project control.

• Support the development and implementation of change management processes for the CRM_CMS project.

• Assist in the creation of internal project assurance measures and ensure compliance with audit requirements.

• Facilitate workshops and meetings to identify risks, benefits, and key communications.

• Undertake financial administration, including processing purchase orders, invoices, and monitoring project expenditure.

• Maintain clear communication with stakeholders and support the promotion of project activities across multiple channels.

What We’re Looking For

Essential:

• Degree-level education or equivalent experience.

• Proven experience supporting digital projects and managing project documentation.

• Strong administrative skills, including financial administration and stakeholder coordination.

• Excellent organizational skills with the ability to prioritize and meet deadlines.

• Proficiency in Microsoft Office (including Teams and SharePoint) with excellent IT skills.

• Strong written and verbal communication skills, with attention to detail.

• Ability to work both independently and collaboratively in a team environment.

Desirable:

• Experience in maintaining SharePoint and Teams sites.

• Strong numerical skills and ability to analyze data.

• Previous experience supporting steering groups or project boards.

Personal Attributes

• Commitment to providing outstanding customer service.

• Proactive problem-solving skills with a flexible approach to work.

• Dedication to equality, diversity, and confidentiality in all professional interactions.

Why Join?

You’ll be part of a collaborative and forward-thinking team within a highly respected organization. This role provides the opportunity to develop your project management skills while contributing to impactful digital transformation initiatives.

How to Apply

Applications will be reviewed on a rolling basis, so early applications are encouraged.

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills  

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms. 

SUMMARY

This maternity cover role will be responsible for the Lab's internal workings - people, culture, ways of working and operations. As an Executive level role, it will share overall responsibility for the Lab’s impact with the other members of the Exec (CEO, COO, Director of Programmes and Campaigns).

The role will be specifically responsible for:

• the people function, including team days, our annual retreat, and internal communications, as well as Human Resource management and our staff handbook),
• programme support, including stewardship of our Monitoring, Evaluation, learning and Planning system),
• coordinating the team’s fundraising work, and
• managing other areas of our operations, such as IT and infrastructure, including our new CRM system.
• The post-holder will be responsible for line managing the Operations Manager.

The post-holder will work closely with the COO, who will be leading on finance and governance. Together, they will be responsible for drafting the plan for the Lab’s Operations function in 2026.

This post is a 13 month fixed term contract, running from mid-May 2025 to mid-June 2026.

LOCATION

The team work remotely for the majority of the time, but as this role is responsible for people and culture ideally you will be able to attend monthly ‘team together days’ in London (travel paid if outside of London area) as well as an annual two-night retreat elsewhere in the UK in November. However, we don’t want this to be a barrier to applicants, so you can let us know at the interview stage if this would not be possible or will cause you challenges.

RESPONSIBILITIES

People: Ensure we recruit, retain, support and nourish a strong staff team and maintain a culture that reflects our values of ambition, collaboration and empowerment.

• Lead implementation of the Lab’s people and human resources strategy (together with the COO), in line with our core values, to maximise the team’s contribution to our mission (including team structure and roles, recruitment, onboarding and retention, staff handbook, and professional development).
• Develop and hold our team culture (together with the COO), aligned to the Lab’s core values, and ensure that the organisation maintains an effective, efficient and human working environment. Help ensure that we live our commitment to diversity, equity, inclusion and justice, in general as well as in areas that fall under your remit.
• Lead internal communications, ensuring that the team are informed about and involved in new developments as appropriate, including planning and coordinating team away days through the year.
• Support effective management of staff: Line manage the Operations Manager. Support Heads of Programme and others to develop and manage staff and freelancers, ensuring that we treat all our people fairly and responsibly.

Operations: Oversee effective systems and support colleagues who manage those systems.

• Oversee and support the Operations Manager to ensure that our core processes run smoothly; we have the infrastructure to support our growth, including office space and IT, and supplies; and that they are able to effectively support the programme team with reports, events and other projects.
• Oversee the Lab’s fundraising process, including identifying and researching potential new funders, maintaining our overview of our fundraising pipeline, funder timelines, monthly priorities, and record keeping. Support the Lab team to manage funding proposals and coordinate the development of funding proposal budgets, working closely with programme leads. Ensure funding reporting requirements are met, including supporting programme leads to draft programme reports, and the Finance Manager to prepare financial reports.
• Coordinate and oversee the Lab’s Monitoring, Evaluation, Learning and Planning system ensuring the team have what they need to complete the various elements, meet deadlines, and get the most out of the process. [RSS1] 
• Ensure high standards of information management across the organisation, enabling staff to share and access resources, insights and know-how. This includes maintaining high standards of data protection and privacy that embody the Lab’s commitment to responsible use of data, and maintaining the Lab’s new CRM system. 

Executive Team support: you will be a collaborative and engaged member of a strong executive team.

• Lead and manage organisational development projects to ensure that the Lab has effective, appropriate operational policies and processes, and that staff understand and implement these policies and processes.
• Be a collaborative, engaged and supportive colleague and be willing to take on or change responsibilities to help the organisation operate effectively, including offering general support to the other members of the Exec as needed.

YOUR PROFILE

Ideally you will have the following key skills and experience, but we know that all candidates will vary and we are looking for the best fit, not the perfect unicorn.

We hope you will:

Be a caring, collaborative and effective people manager, team player, and organisational culture builder committed to creating an ambitious, collaborative and empowering culture.

• You will love supporting others to succeed, helping them to learn and grow, and develop their resilience and self-care, but also to support and care for people when work or life are difficult.
• You will have experience and a passion for ensuring recruitment, induction, personal development and other processes and culture work to attract, recruit, retain and support high quality, committed staff.

Be a well organised project and function manager with a strong understanding of systems and operations, supporting the team, board and CEO to keep on top of organisational systems such as monitoring, evaluation, learning and planning (MEL-P) and fundraising, as well as day-to-day coordination of various other processes

Have a strong commitment to the vision, aims and values of the Lab.

• A desire to work in a collaborative, empowering and ambitious organisation, and develop the Lab’s culture with care, sensitivity energy and good humour, taking pride in enabling others to succeed.
• Demonstrable dedication to equity, diversity, inclusion and justice and an understanding of intersectionality.

See the full job pack (including interview dates and information) and apply via the link.