It Manager Jobs in Bracknell, Bracknell Forest

Would you like to work in a caring, supportive environment where you can make a real difference to people’s lives?

Role: Fundraising Officer as part of the halow project, a charity providing support to adults with learning disabilities.

Location: Guildford, Surrey (flexibility to discuss hybrid working upon successful completion of probationary period)

Hours: 37.5 hours per week (Monday-Friday, flexible working pattern)

Salary: £25,000-£27,000

Annual Leave: 33 days pro-rata, inclusive of bank holidays.

Training: You will receive fully paid training supplementing any previously completed relevant training, with further development opportunities also available to progress your role and career.

You will be responsible for:

• Providing administrative and other support to fundraising and communications staff.
• Leading on a small portfolio of major fundraising events and activities. 
• Maintaining regular contact and excellent communication with internal and external stakeholders and suppliers.
• Support and/or lead on a range of other fundraising activities, campaigns and events.
• Identifying new events, opportunities and approaches that could raise significant funds for halow.

Role Requirements:

• We are looking for someone who is a self-starter, hard-working, flexible and keen to make a difference. 
• Demonstratable experience of working a fundraising role or comparable role.
• Experience working with internal and external stakeholders, including staff, trustees, donors, and funders.
• Experience of delivering projects and fundraising targets.
• Knowledge of data security whist ensuring databases are kept up to date.
• Aged 18 and above.
• Right to work in the UK.
• Suitable references.
• Willing to undertake a DBS Check. The initial cost of the DBS application will be paid for by halow.

Please note we are currently unable to provide visa sponsorship.

You’ll get access to great benefits including:

• Free Blue Light Card membership
• Retail discounts
• Free/discounted tickets for events, gigs and shows
• Workplace pension scheme
• Free eye tests
• Cycle2Work scheme
• 24-hour employee assistance program
• Travel season ticket advances
• Staff referral bonus scheme
• AIG Life Assurance (Post Probation)
• Access to AIG Smart Health App

Interviews for this role are ongoing and we reserve the right to interview during the advertising period and make an appointment before the closing date, so early applications are encouraged.

Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.

Job Summery:

The Research Assistant’s role is to support the whole research team with administrative tasks to deliver their mission more efficiently. This role does not require scientific qualifications.

You will assist with organising meetings, including our Scientific Advisory Board meetings, and associated travel, writing letters and maintaining accurate records. You will be working across the whole research team providing administrative support as required, balancing priorities and liaising with other teams within the charity. 

��Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.

⏰Working hours: This role is 30 hours per week, with some out of hours working.

��Benchmarked salary: £23,675 (dependent on level)

Who we're looking for:

With an enthusiasm and passion for the work of The Brain Tumour Charity you will have experience of working in administrative capacity. You will be highly organised, with excellent communication skills (written, verbal and interpersonal), a keen eye for details and enjoy working in a fast-paced environment. 

Key accountabilities:

•  Support the organisation of external research meetings such as Scientific Advisory Board meetings and meetings with researchers, including arranging travel, accommodation and meeting space.
• Organise internal research team meetings, including taking minutes and circulating agendas.
• Assist research grants team through preparation of outcome letters and communication with researchers.
• Assist in maintenance of accurate records for the research team, including document migration and data quality control.
• Manage shared research accounts and subscriptions.
• Completion of ad hoc tasks to support the research team with delivering their goals such as organisation of team training or planning sessions. Maintain accurate electronic records to track grant applications and awarded grants.
• Respond to enquiries about The Charity’s funded research, research strategy and calls for applications from researchers, the general public and colleagues within The Charity.
• Assist in ensuring the scientific accuracy of internal and external communications around the research programme, for example in feedback letters, mail outs, newsletters, website content and press releases. 

You'll be a great fit if:

We encourage you to apply to the role even if you do not meet all of the criteria.

Experience:

• • Demonstrable experience of working in an administrative capacity
  • Proven ability to manage multiple responsibilities and tasks with good attention to detail and flexibility
  • Experience maintaining records and databases

Knowledge, Skills & Abilities:

• • Excellent written and verbal communication skills, with the ability to work independently
  • Excellent IT skills including Microsoft Office applications
  • Strong organisational skills with the ability to manage multiple tasks and priorities, meet deadlines, and work effectively both independently and as part of a team.
  • Demonstrated ability to collaborate effectively with colleagues, stakeholders, and external partners to achieve common goals
  • Ability to adapt to changing priorities and environments, with a proactive and flexible approach to work

*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

What we'd like to give you:

You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference. 

Our amazing benefits:

· 25 days annual leave (pro-rated for those who are part-time)

· Occupational Sick Pay

· Hybrid working

· Flexible working

· Wellbeing support including professional counselling

· A personalised on-boarding programme

· Perkbox – our team discount portal

· Health care vouchers

*Some of these benefits are non-contractual and are subject to change

Diversity and inclusion:

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities. 

We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.

You can find more about what we're doing to become a diverse organisation here.

Eligibility to work:

Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis. 

We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please get in touch.

Advert close date: 20th September 2024

First interview: will be via a Teams video call

Second interview: held in person at our office in Fleet

The post holder will also; 

• Contribute to achieving the objectives of The Brain Tumour Charity
• Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
• Undertake any additional and ad hoc tasks as required 
• Participate in team meetings and other meetings as required 
• Monitor and evaluate activities and provide written reports 
• Represent The Charity at external events in a professional manner 
• Work within an equal opportunities framework 
• Adhere to all The Charity’s policies, procedures and working 
• Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies.

We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.

We are hiring! We have a job vacancy for an Early Intervention Project Worker to join Shine.

Shine has a membership of over 14,000 members living with Spina Bifida and/or Hydrocephalus and associated conditions and over 6,500 associated members.

Our Little Stars project for 0–12-year-olds has been established for over 5 years supporting younger members and their families with their diagnosis and beyond. We also have a growing Teen membership known as FIRE (Friendship, Independence, Resilience, Equality) Working alongside our multi skilled, established team, you will be supporting members across all age groups and building on the great foundations already in place. 

We are looking for an Early Intervention Project Worker who can cover the South of England, primarily you will be home based, supporting members through phone calls and using online platforms.  You will be required to attend clinics, events and meet members one to one where necessary within your allocated area and occasionally across wider areas and nationally. 

Purpose of the role 

• To deliver Shine's Little Stars (funded by The National Lottery Community Fund) project for 0–12-year-olds, supporting early years and younger members with their families, their diagnosis and beyond across the Southern Region. To provide advice, support and guidance to enable people with Spina Bifida and/or Hydrocephalus to access the correct benefits to become financially stable, the right services to improve their health and well-being, and to better co-ordinate their support and independence through a variety of methods. 

• To improve the life wellbeing of children 0-12 years old with spina bifida and/or hydrocephalus by promoting independence and providing them and their families with early intervention support. 

• To create a community whereby those affected by spina bifida and hydrocephalus can connect with others, are empowered through knowledge and feel confident in the support networks surrounding them.

Shine will offer you: 

• A competitive salary of £28,471 (Actual £22,777 for 28 hours per week) 

• 3% pension contribution 

• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours) 

• Support to learn and develop 

• Opportunity to purchase additional annual leave 

• Broadband allowance

• Additional annual leave due to length of service 

If you would like to have a chat about the role in more detail or have any questions, please give us a call and ask to speak to Sally Hammond, our Children and families Manager (England) 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

Closing date: 11pm Thursday 3rd October 2024 

Interviews:  Monday 14th October 2024 (Depending on location in person or virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

As a charity we aim to follow the principles and practices associated with coproduction where all stakeholders are engaged in the designing, fundraising, delivering, monitoring, evaluating, and learning. In this way we are all accountable.

We are looking for a motivated, dynamic, passionate and experieinced person to join our team and take their seat at this table and take ownership of the fundraising function targeting the £10,000 plus market and by so doing, enable amazing change to happen. 

Job Profile

Role Name: Trusts and Foundation Officer

Reports To: Managing Director, Livingstone Tanzania Trust

Hours 16 hours per week

Salary c£14,500 per annum (Full time  c £34,000  per annum for 37.5 hrs per week)

Preferred Start date          13th January 2025

Location: Working from home, with occasional attendance in person

Summary

Livingstone Tanzania Trust (LTT) was set up in 2007. Our vision is to live in a world where every young person has access to a quality education.  Our mission is to work in partnership with communities in Tanzania to address the barriers that prevent young people from accessing the quality education they need to reach their full educational potential. To achieve this, we focus on infrastructure and resource programmes, developing teachers’ competencies and addressing issues surrounding household poverty.

As a charity we aim to follow the principles and practices associated with coproduction where all stakeholders are engaged in the designing, fundraising, delivering, monitoring, evaluating, and learning. In this way we are all accountable.

In addition, as a charity, we aim to support our partners in Tanzania to reduce their dependence on us, which we achieve by building their skills to stand on their own feet. This requires us to share our knowledge and provide mentoring services as our partners grow

Working with a team of three LTT employees, as well as Trustees and supporters the key objectives of the Partnerships team is to:

1. Support our ambitious vision: a quality, inclusive education for every child in Tanzania.
2. Plan; manage; deliver; monitor and maintain oversight of LTT’s Trust and Foundation fundraising portfolio, activities and opportunities. Target is to raise in excess of £300,000 per annum from UK and International Trusts, Foundations, other Institutional Donors and individuals in 2025-6 and increase by £40,000 a year thereafter. 

Responsibilities and Accountabilities

This position will focus on sourcing and developing potential national and international funders who provide single and multi-year grants in excess of £10,000 including those who do not accept unsolicited grants.

Duties include:

• Develop and manage opportunity pipelines of prospective funders, planning introductions.
• Write compelling, concise, well-presented, tailored approaches and grant applications in Word and Canva.
• Liaise with the Operations team, to gather the relevant information for grant applications (e.g. data, case studies, imagery etc).
• Ensure systems are kept up to date with all details of grant application documents, progress and outcomes and any other interactions with funders.
• Work with partners in Tanzania to offer them support and guidance 
• Draft programme reports for projects for which you have raised funds.
• Contribute with other team members to the organisational budgeting process, by producing a detailed breakdown of opportunities and likelihood of success.
• Contribute to production of key external documents which may impact Trust and Foundation fundraising e.g. Annual Report & Accounts, Impact Report.
• Attend team meetings at least twice a year
• Attend relevant third-party events/training as required.
• Attend and assist with some LTT fundraising events.
• Other related duties as required.

Key Requirements

• Knowledgeable and passionate about International Development/Education
• Understanding and respectful of cultural differences.
• Minimum 3 years’ experience in a grant fundraising role, with a successful track record of regularly securing 4 and 5 figure grants.
• Knowledge of funding databases and other sources of potential funders.
• Ability to absorb, collate and organise large amounts of information from different sources/channels.
• Ability to select and distil programme information to develop a core message for target funders, aligned to their specific interests.
• Persuasive writing skills – weaving powerful stories with clear evidence of programme impacts.
• Strong IT literacy and adept in making funding applications online.
• Experience of developing fundraising budgets.
• Excellent organisational/planning skills.
• Networking skills.
• Willingness for occasional travel for meetings and events.

Casework Administrator

We are looking for a Casework Administrator to work as part of the Casework Support Team offering excellent

customer service to stakeholders and cover administrative functions within the organisation.

Position: Casework Administrator

Location: Reading/hybrid

Hours: Full-time, 35 hours (part-time and job share working considered)

Salary: Starting salary of £27,589 (salary progression based on performance within Grade 2 £27,589 – £32,127)

Contract: Permanent

Benefits: 28 days’ annual holiday plus bank holidays, Gym membership contribution, cycle to work scheme (both on completion of probation), Defined Benefit pension scheme, employee assistance programme (EAP) and discount club.

Closing date: 07 October at 10am. We are expecting a high volume of interest and may need to close applications without notice. Please apply as soon as you can.

About the Role

The primary focus of the role is to provide casework support. This will include being the point of contact for students and will require the successful applicant to maintain accurate records on the progress of complaints through our review process.

Key responsibilities include:

• Casework administration, including handling emails and telephone enquiries from complainants and educational institutions, determining what response is required and responding where appropriate
• Logging complaints forms
• Conducting an assessment of eligibility of complaints for review and notifying students of the outcome
• Monitoring university compliance with recommendations/requests made
• Handling a variety of incoming and outgoing calls, using good communication and questioning skills, to ensure that the appropriate information is provided
• Dealing with a range of service users in challenging situations and modifying the approach to best suit their needs
• Recording accurate information on our database and spreadsheets

About You

You will have excellent interpersonal and communication skills, including on the telephone.   Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling would be beneficial. 

This is also a fantastic opportunity for recent graduates or if you have knowledge of higher education and are looking to develop your career in a professional and supportive environment.

You will be comfortable with technology and with the ability to adjust to new and changing IT systems and processes with strong and recent experience of using Microsoft Word, Excel and Outlook.

About the Organisation

The organisation’s vision is that students are always treated fairly. It resolves complaints from students, shares learning from complaints to help improve policies and practices and works with other organisations in the higher education sector and beyond.

The application system used for recruitment aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test the skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the team.

You may also have experience in roles such as Customer Service, Admin, Administrator, Administration, Casework, Case Worker, Casework Admin, Casework Administrator, Casework Administration, Case Support Administrator, Case Support Admin. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: London Borough of Richmond Upon Thames (with hybrid working options available)

Leave entitlement: 28 days per annum pro rata + bank holidays pro rata

About the role:

We are pleased to offer you an exciting opportunity to join our advice team at Citizens Advice Richmond as a Manage Your Money Lead.

In this role you will be working alongside volunteer advisers, providing holistic advice and support to households in financial crisis and provide advice around income maximisation, managing fuel costs including leading on our Energy Advice Project, benefit take-up, applying for grants to help with costs arising from the cost-of-living crisis, reducing indebtedness and budgeting and money management to help to prevent future financial crisis.

The purpose of this role is to reduce the stigma for low-income households around needing and accessing financial support and give people confidence to seek cheaper alternatives to contract costs around, for example, telephone, tv and broadband.

The project includes support on preparing personal income and expenditure details which can be used by residents themselves when negotiating with debtors on repayment plans.

This work will have a focus on community-based outreach work, working alongside organisations such as foodbanks and community centres. It will aim to prevent future or recurring hardship.

This role is funded by City Bridge Foundation.

We are a friendly and diverse office. We support clients across our community and aim to reach the most vulnerable and excluded in our community.

What we give our staff

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

Closing date for applications: 20th October, 23:59 (BST)  

Organisation: Scriptoria Sustainable Development Solutions 

Contract: Full time, permanent 

Location: Flexible (London and/or remote, plus business travel; must be UK mainland-based)

Salary: £35,000 – £38,000 – depending on experience 

Start date: ASAP 

Do you have a scientific PhD and postdoc/industry experience? Do you want to apply your scientific skills and research experience to health and sustainable development projects? Are you interested in meeting people, sharing your skills and learning to be a first-class communicator? Then this is the job for you.

Who we are 

Scriptoria is a values-driven, ethically focused consulting company that has a strong international reputation for excellence. We specialise in helping clients around the world to tackle sustainable development, poverty reduction, health, and climate and environmental issues. Our Consulting, Data, Communications and Training Teams focus on knowledge management, data management and communications to help research, international development, government and other organisations better manage information and communicate their findings. 

Who we're looking for 

We are looking for a dynamic new team member with a PhD in a science/STEM subject to join our innovative Consulting Team and to contribute to the work of our Data and Training Teams. Agriculture and the health sciences are areas we are particularly interested in.

Specifically, we want an individual with a passion for research and sustainable development, a friendly, outgoing personality and a willingness to learn new skills. We’re looking for someone who wants to engage with international development and research projects to help them work more efficiently and have a greater impact.

This role will offer a range of experience and the opportunity to contribute to the diverse range of services that Scriptoria provides.

Approximately half of your time will be spent working with our exceptionally experienced team of knowledge management and data consultants to help us develop and deliver cutting-edge data-management/analytics solutions and project-management software systems to our clients.

Your work will also involve working to help us manage and organise the projects we deliver to clients. The other half of your time will involve meeting with and training clients (to pass on your skills in research communications), both online and through face-to-face courses. Finally, you will be encouraged to contribute to company-wide strategy and business development. 

Your role will include:

• Helping sustainable development and research programs to develop and implement digital tools and analytics systems to better manage their workflows and use their data 

• Working with projects in Africa and Asia to provide technical advisory and consulting services to help them to better manage and share information, knowledge and data

• Training and mentoring international researchers by delivering courses, workshops, and individual support in areas including journal article/report writing, grant writing, project management and communications for non-specialists 

• Contributing to business development across the company, including marketing and client outreach.

Working with Scriptoria 

Our senior team has an exceptional skill set, and we recognise that candidates with all the skills we need simply may not exist. But don’t worry, if you have some of the skills we want but lack others – we will train you to fill those gaps. This will include thorough training in the delivery of our well-respected training courses. 

Our staff have the choice to work wholly or partly from home or from our office in Tooting, SW London, during regular operational hours (08:30–17:30). If working from home, staff must have a working environment suitable for holding video-call meetings/training sessions with clients. 

Wherever you work, you will interact regularly with senior team members to gain new skills and exchange ideas.  

This job will require regular travel to deliver training courses (mostly in the UK, estimated 2 to 8 days per month) and may also involve international travel, including to developing countries. So, applicants must be willing to travel (in line with UK government guidance). 

Key skills and experience 

Essential 

Qualifications and skills 

• A PhD in a quantitative STEM research subject 

• 2 years minimum of postdoc/industry experience (in a research or research-support role) 

• A strong understanding of research processes and data analysis and management 

• A demonstrated talent for writing - including writing journal articles and writing for non-specialists 

• At least one first-author paper in a peer-reviewed journal 

• Experience delivering live training/teaching courses 

• An excellent, practical knowledge of MS Excel and MS PowerPoint 

• Excellent English language skills, to the standard of a native speaker 

• The right to work in the UK.

Characteristics and interests 

• A friendly, open personality (bright, resilient, cheerful, confident) 

• A passion for international development and building researchers’ skills 

• An interest in information management and technology, data systems and analytics and in helping create new IT systems and software (programming skills are not required for this role) 

• A willingness to travel and to take a flexible approach to working hours when travelling 

• The confidence required to give presentations and training courses and to lead (facilitate) meetings, online and in person 

• The ability to work very well under pressure and self-manage 

• The ability to juggle multiple tasks and work alongside the company Directors. 

Desirable 

• Experience working on collaborative research projects with international partners 

• Experience working with programs such as Microsoft SharePoint or other knowledge management tools 

• Experience with statistical analysis in R 

• Experience in grant writing and/or grant management 

• Experience writing communications materials that translate science for non-specialists and encourage engagement. 

Salary and annual leave 

Salary will depend on qualifications and experience but is expected to be between £35,000 and £38,000 p/a (depending on experience). Annual leave is 25 days per year plus public holidays (33 days).

Contract type: Permanent
Hours: 37.5 hrs per week
Salary: £29,121 - £33,417 per annum
Location: Stokenchurch

Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We’re here for people in Berkshire, Buckinghamshire, and Oxfordshire when they need us most. Bringing hospital-level care by land and air.

We exist to give everybody in our community the best chance of surviving and recovering from an emergency. Our mission is to do everything in our power to protect, save and revive lives, with the best critical care at the scene and beyond.

We love what we do. Our charity is a place where people care for each other, provide support, and encourage everyone to be their best and we pride ourselves on being one of the UK’s leading air ambulance charities. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service, where and when it is most needed. We are driven to do the right thing for our patients, their families, our supporters, and community. All our staff live our values: passion, excellence, respect, and care.

The role

In this role you will be responsible for the day-to-day management of Trust and Foundation fundraising. Your responsibilities will include building long-term partnerships with grant making trusts and foundations, ensuring support through in-depth research, excellent stewardship, and timely and accurate reporting. You will work closely with the Head of Philanthropy and Partnerships and collaboratively with the Philanthropy and Partnerships Team, as well as colleagues across the organisation to find creative and compelling projects to be funded.

About you

As an effective communicator you will have excellent written and verbal skills with the ability to create high quality proposals and informative reports. You will have excellent relationship management skills with the confidence to liaise with internal and external stakeholders at all levels.
Your role involves managing the trusts and foundations pipeline and you will need to be able to take initiative, research, prioritise and organise your own work to achieve deadlines across multiple tasks.

You will have:

- Experience in new identifying, researching, and reaching new prospects.
- Experience in writing bespoke proposals.
- Strong administrative, planning & prioritisation abilities with keen attention to detail.
- Proficiency with standard Microsoft office applications

If this role sounds like it is for you, we would love you to apply!

Vacancy Closing Date: 20 October 2024

You may have experience in the following roles: Grants Fundraiser, Trust and Grants Officer, Philanthropy Executive, Development Officer, Fundraising Manager, Trusts and Foundations Manager, Grants and Proposals Officer, Major Gifts Officer, Corporate Partnerships Manager, etc.

REF-216 966

Job Title: Community Fundraiser

Salary:  Circa £30K (Depending on experience.)

Team: Supporter Engagement/Fundraising/ Community

Hours:  37.5 per week

Location: Shooting Star House – Hampton and from home as agreed with line manager, subject to review

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Community Fundraiser to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we have a great Community Fundraiser role.

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans for expansion and further enhancing our services to support even more families in need. If you’re passionate about making a difference and want to be part of a team dedicated to raising vital funds and awareness in the community, we’d love to hear from you.

About the role

We are looking for an enthusiastic and motivated Community Fundraiser to join our Community Fundraising team. Community is at the heart of Shooting Star Children’s Hospices, and our community fundraising team play a vital role in building relationships and raising funds across our community and catchment. As a Community Fundraiser you will enjoy working with people and supporting the community to maximise, they’re fundraising efforts for Shooting Star.

Shooting Star Children’s Hospices is a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

As a key member of our Community Fundraising team, you will work closely with the Community Fundraising Manager on new and existing fundraising activities, helping to maintain and develop existing relationships and work proactively to identify new contacts and opportunities for development.  This is an exciting role, in a growing team within a charity that makes a huge impact across our communities. We would welcome applications from candidates who have demonstrable experience in fundraising, marketing or sales, or transferable relationship management skills.

The post will be based at the hospice in Hampton, but you may need to travel extensively throughout Shooting Star Children’s Hospices catchment area and therefore it is essential you are a car owner and driver.

You may be required to attend events and meetings throughout the catchment area during weekends, early mornings or evenings and you should be prepared for this.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

· NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

· 27 days plus Bank Holidays rising with length of service

· 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

· Generous sick pay scheme

· Enhanced maternity, adoption, and paternity leave pay

· Flexible working arrangements

· Death in service benefits

· Reimbursed professional membership fees

· Eye care

· Employee referral scheme

· Blue Light discount card

Health and wellbeing

· Employee Assistance Programme

· Occupational Health

· Mindfulness sessions

· Cycle to work scheme

· Mental Health First Aiders

· Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcome to work and volunteer.

To apply please send a cover letter and a curriculum vitae outlining how your experience meets the criteria set out in the person specification. 

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Join Addiction Family Support

Addiction Family Support is a UK-based charity dedicated to supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The Role: Bereavement Support Worker

As a Bereavement Support Worker at Addiction Family Support, you will provide crucial emotional and practical assistance to individuals affected by the loss of a loved one due to addiction. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.

This role offers flexibility, allowing you to work remotely or in person, depending on the needs of the service and your own availability. Bereavement Support Workers operate within a flexible rota system to ensure those in need of support receive timely and consistent care.

Responsibilities:

• Offer empathetic and non-judgmental emotional support to those affected by the bereavement of a loved one due to addiction.
• Provide information, literature, and resources to help individuals and groups manage grief and cope with their situations.
• Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
• Respond to inquiries and offer structured emotional support through helplines or support groups, following guidelines and safeguarding practices.
• Maintain accurate and confidential records in line with GDPR and the charity’s policies.
• Ensure safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.

Ongoing Support

As a Bereavement Support Worker, you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The deadline for submitting applications is 4.00pm Friday 11 October 2024.

Interviews will be held Tuesday 15 October 2024.

Family Support Worker

£23,000 pa + benefits (including 25 days annual leave, company car and pension)

This roles covers Thames Valley and the surrounding area.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our Thames Valley Team.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.

Location:

This role covers Thames Valley and surrounding areas. The role does require travel, however you have the freedom to plan your own diary around the demands of both the families you are working with, your team, and also any personal appointments you may need to attend.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website. More information can also be found in our Candidate Pack.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

How to apply:

To apply please visit our website via the link.

Interview dates: Interview Dates to be confirmed.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

About Us

Founded in 2007, KHULA Education is an award-winning South African NGO working in partnership with rural schools and underserved communities in deep rural South Africa to ensure children and youth can access a quality education and economic opportunity.

Over the past 17 years, KHULA has transformed schools that were previously failing into schools that compete at the national level; supported hundreds of young people to access tertiary education opportunities; and helped hundreds more on the path to employment. Each year, we support over 6,500 children, youth and more than 300 teachers. 

About the Role

We are seeking to recruit a creative and ambitious Fundraising and Communications Officer.

As our reach and impact has increased significantly in recent years, so has our income, and this new role has been created in response to that demand.  This is an exciting opportunity for a fundraiser who wants to widen, or consolidate, their knowledge and experience of fundraising, in an international context, as well as gain communications experience.

We are a very small team so the role will cover a breadth of funding streams, with a particular focus on Trusts and Foundations, High Value Donors, and Events, both special and community.  It is therefore important that you have excellent writing and interpersonal skills, and solid experience of crafting successful funding applications.  You will also need excellent planning and organisational skills.

The role can, to some extent, be shaped by the skills and experience of the successful candidate, but it is likely to include the following responsibilities.

 Key Responsibilities

• Steward, retain and grow the support of our existing donor portfolio: KHULA has an existing portfolio of donors including trusts, foundations, corporates, major donors, individual and regular givers, the majority of whom are based in the UK or South Africa. Alongside the Director of Fundraising and Communications, the post holder will be responsible for managing these relationships, including bespoke reporting for trusts and major donors and taking responsibility for their own portfolio of donors.
• Donor prospecting and new business: researching and generating new donor leads as well as acting on opportunities provided by our Board and others, converting prospects into supporters of our programmes.
• ​​External communications: working alongside the Director of Fundraising and Communications, assisting in the creation of our quarterly e-newsletter and the Annual Report, managing our social media channels, in addition to other ad hoc external communications.
• Events: supporting our community and events fundraisers and assisting with the organisation of occasional special events, alongside Board members.
• Fundraising innovation: assisting in the development of creative campaigns to increase donations/recruit lapsed donors, developing products and offerings.
• Financial management and admin: maintaining our donor database and contributing to fundraising budgets and forecasts. 

Person Specification

Experience of working in a smaller charity and team is beneficial as this is a very hands-on role, covering a wide range of responsibilities.

We are particularly interested to hear from candidates who demonstrate most/all of the following attributes:

• A proven, demonstrable track record of submitting successful funding applications.
• Experience in successfully fundraising from one or more of trusts, foundations, high value donors and corporates.
• Experience of community and events fundraising, including promoting events and supporting participants.
• Excellent communication writing skills.
• Personal or professional experience of a range of social media channels.
• Good IT Skills (Microsoft Office, Mailchimp, CRM systems (we use Donorfy))
• Self-motivated and able to work autonomously with a largely virtual team 

Join GamCare as our Remote Services Development Lead and drive the evolution of our support platforms, helping us to reach more people in need.

The Role

As the Remote Services Development Lead, you will play a crucial role in leading and developing GamCare's remote services, ensuring seamless delivery across multiple platforms including telephone, live chat, WhatsApp, and video. You will oversee a team of Senior Managers and drive service improvements to meet targets, while fostering a positive, high-performing environment focused on staff wellbeing and retention. This role also involves the strategic development of GamCare’s online and helpline services to expand their reach, particularly into underserved communities.

You will be at the forefront of shaping and embedding evidence-based interventions that align with GamCare’s mission of supporting those affected by gambling harm. In this role, you will collaborate with key stakeholders, internal teams, and external agencies to enhance service delivery, ensuring that safeguarding protocols for vulnerable individuals are upheld to the highest standard. 

This position offers the opportunity to contribute to GamCare’s growth and sustainability by translating strategic goals into operational plans, managing performance, and establishing meaningful partnerships with stakeholders and the NGSN. Your leadership will ensure GamCare's services continue to evolve and thrive in a rapidly changing digital landscape.

Key Responsibilities

• Leading the development and delivery of GamCare's remote services, ensuring alignment with strategic objectives and service targets.
• Overseeing and supporting Senior Managers in managing helpline and online services, establishing a high-performing and supportive team environment.
• Driving continuous improvement and innovation in remote service delivery, implementing evidence-based interventions and expanding services to underserved communities.
• Collaborating with key stakeholders and external partners to develop and maintain strategic partnerships, enhancing service reach and impact.
• Monitoring and reporting on performance data, using insights to guide service enhancements and meet funder requirements.
• Ensuring safeguarding protocols for vulnerable individuals are rigorously upheld, with a strong focus on risk management and service quality.

About You

We are looking for a dynamic and experienced leader with a proven track record of managing large-scale remote services, ideally within a helpline or digital support setting. You will have extensive experience in leading multi-functional teams, both staff and volunteers, and a strong ability to develop and implement strategic plans. Your deep understanding of safeguarding, coupled with expertise in business planning, change management, and relationship building, will ensure you can lead in a fast-paced and evolving environment.

You will be passionate about making a difference to those affected by gambling harm, with a strong commitment to staff wellbeing and retention. With excellent communication, data analysis, and IT skills, you will be able to guide continuous improvement and innovation in service delivery, working closely with partners to enhance the reach and impact of GamCare's remote services.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

About Us

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

For further details and to apply please click the apply button.

Closing date for applications: 27th September 2024.

Interviews will take place online via video conference – the week commencing/on 7th October 2024.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.