Addiction Family Support

Who we are

Addiction Family Support is a UK registered charity that supports people affected by or bereaved by a loved one's harmful use of alcohol, drugs or gambling including family, friends and colleagues. It currently does this by delivering the following services:

• Telephone Helpline - 9am to 9pm, 7 days a week, 365 days a year
• Email Helpline
• One to one, couples and group (telephone/video/in person) 5-Step Method
• Support Group Meetings
• Education – talks and presentations

Our culture and values

Listen
Listening is the first step. We provide a safe, non-judgmental space for people to share their stories and emotions openly. By actively listening, we acknowledge their situation’s complexities and the emotional weight they carry, ensuring they feel heard and validated.

Understand
Understanding is central to our approach. After listening, we strive to fully comprehend the unique challenges people face. Our team, many with lived experiences of similar issues, appreciate the depth of people’s emotional and practical needs.

Support
Our final step is to support. By understanding people’s needs, we can tailor our support to suit their unique circumstances, helping them navigate their journey more effectively.