It Jobs

We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement.  This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive.  We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.

We are looking for an established housing professional with at least 3 years’ tenancy management experience.  You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA.  The successful candidate will need to:

· have a positive outlook and approachable manner

· be customer focussed and able to solve problems

· be proactive, supportive and non-judgemental

· have strong experience of delivering proactive and holistic tenancy services

· be highly organised, with good admin and IT skills

· be resilient and able to stay calm under pressure

· be self-motivated and able to work autonomously

You will need to have a full driving licence and access to a vehicle.

We’re looking for a highly skilled and organised administrator to join our Retail Transport team for a 9-month fixed term contract.

Providing excellent customer service, you will be first point of contact for our Retail colleagues and van drivers.

Key responsibilities for this position include:

• administering DBS compliance for all logistics service providers, ensuring adherence to BHF policy
• supporting all administration and queries around the rollout of MyVan project and being a reference point for all users
• managing our database system to ensure legal and BHF compliance of van driver data and identifying trends
• supporting processes related to payments to Van Drivers and administration of the BHF Leased Fleet
• reporting and dealing with queries and troubleshooting problems

IT proficient, with experience using MS Office and databases, you will support the Transport team to ensure work is carried out efficiently and within agreed timescales, meeting the set Key Performance Indicators (KPIs).

Your commitment to excellence will contribute to the smooth operation of our transport services, and you’ll collaborate closely with the Transport Operations Manager and Head of Retail Transport and Logistics.

Working arrangements

This is a blended role, where your work will be split between your home and our Sheffield office, S21 4JH (2-3 days per week).  

About you

The successful candidate will be IT literate and have demonstrated experience of Microsoft Office including Word, Excel and PowerPoint.

You’ll have experience of effectively dealing with conflicting priorities and deadlines and of providing high quality office and communication facilitation.

With excellent communication skills you'll be able to work as part of a team to ensure the BHF fleet runs in a safe and effective manner. You’ll be able to build strong working relationships with internal and external stakeholders.

You’ll have previous experience of DBS administration and compliance databases. A basic knowledge of transport legislation, with regards to van compliance, would be beneficial.

What can we offer you?

Please find details of our excellent benefits package here.

Interview process 

Interviews will be held shortly after the closing date. 1st stage interview will be a one-way video interview process. 2nd stage will be a panel interview via MS Teams.

Could you make a difference for Carers in Wandsworth?

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our dynamic team.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

The Role:

This role involves one to one support for Carers of people with dementia, providing information, guidance, and advocacy, developing and delivering dementia training for Carers and facilitating support groups. This role also includes coordinating and delivering monthly Dementia Cafes for people with dementia and their Carers, including supervising cafe volunteers.

Your skills and Experience:

The successful applicant will have outstanding organisational and communication skills, be confident delivering training and outreach. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers.

They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers. 

Does this sound like you?

Benefits of the role and working for Wandsworth Carers’ Centre:

- Friendly team and working environment

- Some weekend and evening work with time off during the week

- Annual leave from 26 days increasing to 31 days plus bank and public holidays

- Contributory company pension

- Ongoing training and development opportunities

- Employee assistance program.

- Cycle to work scheme

To apply:

please submit a cv and a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of the role as set out in the person specification 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Please note: we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible.

At The King’s Trust, we’re on a mission to help young people thrive—and technology plays a vital role in making that happen. We’re looking for a Fundraising Service Owner to lead the way in ensuring our fundraising systems and technology are optimised, effective, and aligned with our long-term strategy.

In this role, you’ll own the end-to-end delivery of fundraising technology solutions, collaborating with stakeholders to shape and implement a service that supports our fundraising teams, enhances supporter engagement, and drives revenue growth.

What You’ll Do:

 

• Lead the strategy, development, and optimisation of fundraising technology
• Work with stakeholders to ensure our systems support fundraising excellence
• Ensure our fundraising tech is scalable, secure, and future-proof
• Identify and mitigate risks while ensuring best-in-class data governance
• Keep on top of emerging fundraising technologies and digital trends
• Align fundraising technology with Finance, Delivery and People systems and overall Enterprise Architecture 

What You’ll Bring:

�� Strong leadership and stakeholder management skills
�� Technical knowledge of fundraising systems and CRM platforms
�� Ability to translate complex tech into simple, effective solutions
�� Experience delivering successful technology projects in fundraising or NFPs
�� A passion for leveraging technology to maximise fundraising impact

This is a fantastic opportunity to shape the future of fundraising technology at The King’s Trust, making a tangible difference in young people’s lives.

We are seeking a passionate and enthusiastic Operations Manager to join our friendly and supportive team.

Main purpose of post 

You will manage Survive’s daily operations to keep the organisation compliant and functioning efficiently and to lead on specific projects to further the organisation’s mission and strategic aims.

You will attend regular meetings with the CEO, be an active member of the Senior Management Team (SMT) and attend other internal meetings and working groups.

You will also be instrumental in the Client Journey working group and their work to streamline and improve services. Where necessary, you will represent Survive at external meetings and working groups. 

You will be responsible for the completion of timely performance reports to the Board of Trustees and internal working groups. This role will also provide statistics for internal/external use as/when required.

You will oversee a number of internal projects and external pilot projects.

 

Outline of main duties 

The following is a summary of the key responsibilities of the post. It is not intended to be an exhaustive list, and the post-holder may be required to carry out other duties which are appropriate to the scale and nature of the job role. 

Operations:

o ensuring that key tasks and our contractual obligations are being fulfilled. You will ensure accurate and appropriate record keeping across the team on our database, Charity Log.

o working with the SMT on an organisational design structure which meets the needs of our growing service

o attending SMT and Client Journey working group meetings to discuss and resolve organisational challenges and help address ‘bottlenecks’ in service provision’

o taking responsibility for premises including the Micklegate office and remote counselling locations. Includes liaison with the landlord, booking rooms and inspecting premises to ensure they are suitable for counselling

o taking responsibility for health and safety in our York office

o compiling risk assessments for the York office, satellite locations, home workers and external events and activities.

 

IT and phone systems

o providing training and support on IT and Survive’s systems and software to staff, volunteers and trustees.

o liaising with Survive’s IT and phone/broadband suppliers regarding upgrades, service continuity, security and risk management

o answering first line technical questions before escalating to Fusion Systems

o controlling system access permissions to software applications and Sharepoint folders

o setting up new and managing existing software applications to ensure Survive is making the best use of technology to assist with organisational efficiency

o being responsible for the purchase, upgrading, maintenance and disposal of IT hardware and mobile phones within approved spending limits, and preparing costed proposals for Board approval, where necessary

Policies and procedures

o You will follow Survive policies and procedures including (though not limited to) Safeguarding, Health and Safety, Confidentiality, data protection and information sharing

o You will monitor the data that Survive holds for clients in order to comply with the organisation’s confidentiality policy and with UK GDPR including responding to third party disclosure requests and Data Subject Access Requests (DSAR) from service-users, former service-users and third parties

o You will contribute to the maintenance and development of Survive’s policies and procedures

Resources

o ensuring that Survive obtains value for money and works to achieve efficiency by reviewing practices, systems and processes and making changes and recommendations where necessary

o managing the procurement process for insurance, leases, suppliers and contracts in order to get the best value and to meet the needs of Survive

o attending the Finance and Resources sub-committee meetings to advise on contracts and suppliers

 

Projects, monitoring and evaluation

o attending external meetings with funders, partners and commissioners where required, and where necessary, provide monitoring and evaluation reports

o attending working groups to represent Survive

o liaising with partners to develop and secure funding for pilot projects and be responsible for ensuring key milestones are met and the production of regular monitoring and evaluation reports

o providing reports to the Board of Trustees including Survive’s performance against Key Performance indicators (KPIs)

o You will plan and deliver specific projects, working with internal and external stakeholders and reporting on key outcomes and deliverables. For example, you will maintain existing accreditations (e.g. The Survivors’ Trust) and work towards gaining new accreditations (e.g. BACP)

Person Specification – Operations and projects manager 

   

Qualifications 

• You will have a good standard of general education and ideally a qualification in one or more of the following areas: business administration, project management, charity management

Operations 

• Experience of procurement and managing supplier contracts

• Working knowledge of Health and Safety legislation and UK GDPR
• Ideally, you will have worked or volunteered in the charity sector 

Team relationships 

• Able to deliver training, as required – especially IT training 

• Able to work effectively as part of a team and create, build and sustain good working relationships 

• Ideally, experience of managing change and supporting a team in embracing new ways of working 

Experience, knowledge and skills 

• You will have excellent IT knowledge and skills and be able to support the team. You will have experience of Microsoft Office applications and computerised client databases (we use Charity Log)
• You will have ideally have experience of delivering contracted services
• You will have experience of maintaining and enforcing boundaries, adhering to policies and procedures and handling sensitive information
• Ideally you will have some knowledge and understanding of issues relating to rape, sexual assault and child sexual abuse, and its impact on survivors

Projects, monitoring and evaluation

• Experience of overseeing pilot projects, ensuring key milestones are achieved
• Experience of compiling performance, monitoring and evaluation reports
• Able to research, analyse and summarise information 

• Ideally have experience of overseeing external accreditation processes

Personal

• An interest in the work that Survive does to support survivors of sexual trauma  

• A commitment to uphold and work towards Survive’s values including active promotion of equal opportunities, diversity and inclusive practices 

• Able to work independently and prioritise work effectively to meet demanding deadlines 

• Able to liaise effectively with statutory and voluntary sector partners and build good working relationships 

• Excellent listening skills; written and verbal communication skills

• A flexible approach to work and problem solving and ‘can do’ attitude to get things done 

Priorities for the first 6 months – what you will be working on:

• Getting to know the Survive team 

• Getting to know key external contacts
• Review of Survive’s suppliers and contracts, including our telephone and video calling needs to ensure we are getting the best value for money
• Review of internal processes as part of the Client Journey group

• Become confident in the use of our client database Charitylog in order to produce reports and statistics
• Understand pilot pathways from NHS and East Riding of Yorkshire 

Where possible, interviews will be held on Tuesday 22nd April in York

At Birmingham Hospice, our teams are committed to improving the quality of life for people living with life-limiting conditions and supporting their families and loved ones during one of the most challenging periods they’ll ever face.

Within the ICT team, we aim to ensure that our organisation and our colleagues can work capably and efficiently. Our perfect colleague should have a wealth of knowledge spanning various technologies and ability to use these skills to track, troubleshoot and deliver five-star solutions, while meeting SLAs.

You'll be on the move—traveling across the city to shops, hospices, and homes to deliver hands-on, face-to-face IT support and therefore, this role requires flexibility, including occasional flexibility in working hours required to support some of our colleagues and work locations.

From managing field service tickets end-to-end, to optimising network and server maintenance, you'll ensure seamless tech operations. You'll collaborate with fellow professionals to refine troubleshooting processes, document key activities, and keep our systems running smoothly, and provide accurate insights and solutions to drive continuous improvement, growth and efficiencies in our service.

If you’re keen on the varied nature of the role, and if developing over time through our development resources and peer learning aligns with your own personal growth mindset, we’d love you to apply.

The following qualities/experience are essential:

· Advanced in-depth Windows 11 & Office 365 knowledge

· An independent, self-starter who consistently demonstrates a strong and productive work ethic, the utmost professionalism, and excellent communication skills.

· Demonstrable face to face and remote customer relationship skills and experience.

· Strong customer and delivery focus, with a desire to meet and exceed customer expectations.

· A highly collaborative and supportive approach and committed to teamwork at the highest level, to help others succeed, striving for achievements at personal, team and organisation levels.

· Capable of learning and adopting new skills and knowledge, and ability to pick up on technical and business challenges quickly.

· Desire to learn IT Infrastructure Domain knowledge/ expand current knowledge and expertise.

· Full, valid UK Driving Licence

To view the full job description for this role and to apply for this vacancy please visit our vacancies portal on our website.i

Our goal is to scale up access to treatment in the most underserved areas of the world so that all babies born with clubfoot can live a life free of preventable disability.  Do you have the skills, knowledge and passion to help us build strong organisational foundations so that we are effective in our mission? 

We are looking for an experienced charity operations manager to build upon and strengthen our operations and infrastructure as we grow.  This is wide ranging role, working closely with the CEO to set operational priorities and with the whole team to develop systems and processes to support our key areas of work in advocacy, collaboration and training.  Your work will have a direct impact on our ability to widen our network and work effectively towards our goal that all children born with clubfoot will be able to walk, play and run free.

Role Description

You will be responsible for a range of areas that support the infrastructure and smooth running of the organisation.  We are looking for a senior operations manager with capabilities across operational strategy and systems, but you will not necessarily need to be an expert in all areas listed, and there is some scope for freelance support if required (for example in designing communications or book keeping).  The role-holder will lead on operations and a key infrastructure project which will provide a foundation for future growth: scoping, setting up, and implementing a CRM system to support data and contacts management across the charity and skills in scoping and setting up CRM are essential to the role.

• Working closely with the CEO, prioritise and develop key operational areas, including: IT, Knowledge/Resource management, Cybersecurity, Human Resources systems and processes
• Lead on scoping, setting up, and implementing a CRM system
• Manage communications and annual renewals with our members
• Work with the training team to set up and manage our resource library
• Oversee social media marketing, website and newsletters with support from the team for content development
• Financial management including bookkeeping, managing payments and invoicing, payroll, supporting the CEO with preparation of annual accounts

For the full role description and person specification including skills and experience required for the role, please see the attached Senior Operations Manager Job Description.

We are only able to offer this role to individuals with existing right to work in the UK.  Applicants from outside the UK must include in their application whether they have been granted right to work in the UK.  If not, unfortunately we will not be able to consider your application.

#operations #operations manager #senior operations manager

Cause: Health Charity
Role: Senior Data Operations Officer
Working arrangements / Location: Central London - Hybrid
Employment Type: to start ASAP – 18 months Temp
Salary/rate: up to £22.68 an hour - £41,278
Working hours: 35 hours per week

This role is pivotal in supporting the charity’s data and systems transformation programme, ensuring the effective management and maintenance.
 
Key Responsibilities

• Oversee the day-to-day management including licence management, user permissions, and training
• Ensure supporter data, processes, and systems are efficient, high quality, and compliant with relevant regulations
• Collaborate with the CRM Business Analyst to gather requirements for a new CRM and support the implementation of a Super User structure
• Act as a subject matter expert for Microsoft Dynamics 365 and ThankQ
• Maintain and develop training materials for CRM users, ensuring data quality standards are met
• Provide user support, triage tickets, and resolve issues on the service desk platform, Manage Engine
• Oversee scheduled data feeds and troubleshoot issues with the Data Integration Specialist
• Contribute to the Data Quality Programme by developing and standardising data capture and monitoring processes

Skills and Experience Required

• Proven experience in a Senior Data Operations Officer or similar role, ideally within the charity or non-profit sector
• Experience working with Microsoft Dynamics 365 and structured query language (SQL) Server Management Studio
• Practical knowledge of General Data Protection Regulations (GDPR) and ensuring compliance
• Strong IT skills, including comprehensive knowledge of Microsoft Office and Excel for data manipulation and analysis
• Experience in providing database training, creating processes, and procedures

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join our leadership team as the Head of Digital Infrastructure and lead the development and delivery of our charity’s IT strategy!

Through this pivotal role you’ll oversee the operation of Wonderseekers’ IT infrastructure, including its digital platforms, box office system and digital planetarium, as well as cyber security measures, identifying opportunities for improvement and innovation throughout.

You’ll have the chance to make a real impact in a growing, purpose-driven Charity, joining us in our mission to create a fairer world where every child treasures science, improves lives, and helps heal our planet! As part of a dynamic, collaborative team, you’ll also have the opportunity to recruit and mentor an IT apprentice, fostering the next generation of tech talent.

Wonderseekers is committed to looking after its staff, offering a supportive environment that prioritises wellbeing, work-life balance, and personal development.

Job details

Hours: 30-37.5 per week. Flexibility will be considered working a minimum of 30 hours per week (0.8 full time equivalent). Salary and holiday will be adjusted accordingly.

Work pattern: Usually Monday to Friday working during office hours with occasional weekends*

Salary: £38,000-£43,000 per annum depending on experience (full-time)

Contract: Permanent

Line manager: Director of Finance and Operations

Responsible for: IT Apprentice / IT Administrator (to be recruited).

Holiday: 25 days per annum plus bank holidays (full-time). Option to buy/sell some leave and gain additional days for continuous service after four years. The post-holder will not usually be expected to work bank holidays however when duties require, time off in lieu will be available.

Location: Between both sites - Winchester Science Centre, Winchester, SO21 1HZ and Wonderseekers HQ, Eastleigh, SO50 9DE. Onsite presence is essential however remote working is possible for a small proportion of the time – this can be discussed at interview.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution and pension salary sacrifice scheme, inflationary pay rise subject to charity performance and more.

*occasional weekends: To ensure oversight of the complete IT estate, this post holder will be expected to work occasional weekends, evenings and bank holidays for which time off in lieu will be available. The charity operates 7 days a week.

Deadline: Please apply as soon as possible! We are operating a rolling deadline for this position and encourage you to apply as soon as possible. If your application sparks our interest, we will be in touch very quickly! Therefore as soon as we identify the right candidate, the role may be closed so we would recommend submitting your application early to avoid missing out. We are committed to finding the best fit for our team and look forward to reviewing your application.

Please contact us if you’d like to arrange an informal chat or have any questions about the role before applying by emailing  (see website for email address).

About our Charity

Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.

The Role

The Head of Digital Infrastructure will be a pivotal member of the leadership team, managing the charity’s operational digital infrastructure, enabling a seamless interface between staff, technology and systems, and leading on the development and delivery of the Charity’s IT strategy. Reporting to the Director of Finance and Operations, the post-holder will be responsible for the operation of Wonderseekers’ IT infrastructure, including its digital platforms, box office system and digital planetarium, as well as cyber security measures, identifying opportunities for improvement and innovation throughout.

The role requires a hands-on approach, balancing day to day system administration with the management of IT contracts and digital tools such as databases. You will also take ownership of the digital exhibits, part of the wider, hands-on family friendly visitor attraction at Winchester Science Centre and be the Charity expert on the operation of the digital planetarium system.

This role is part of a growing team and you will be responsible for the recruitment, training and development of an IT apprentice to support the delivery of the service.

Through supporting our digital offer and the smooth operations of the Charity, this role offers an exciting opportunity to make a real impact within a dynamic and purpose driven organisation.

Key Objectives

· To support the charity delivering on its charitable objectives by providing effective IT support, including box office/ticketing solutions and the Charity’s websites

· To be the technical lead in the delivery of projects.

· Diagnose and resolve IT support issues.

· Ensure that the Charity has effective IT security systems and policies to protect systems from internal failure and external attack.

· To assist with the hardware, software and systems administration and maintenance of Office 365, Azure etc.

· To build and develop working relationships throughout the organisation and with external stakeholders to deliver effective infrastructure solutions.

Key Responsibilities

Managing Operational Infrastructure:

· Manage the Wonderseekers IT infrastructure and support contract to ensure cost effective and high quality service delivery.

· Support the successful launch and on-going operation of key digital infrastructure used across the charity, including databases, SharePoint sites, cloud based applications, planetarium and exhibits.

· Work collaboratively with the Commercial Operations team, external web developer and software provider to ensure delivery of an exceptional customer experience from landing on the Charity website to completion of a ticket purchase, minimising downtime wherever possible.

· Troubleshoot IT platform-related issues and liaise with developers when needed.

· Identify opportunities for operational improvement and innovation, and present these to senior stakeholders.

· Oversee and maintain IT infrastructure, ensuring high availability, security, and optimal performance, working with the Estates team and Technicians where required.

· Manage cloud services, IT providers and hardware procurement to support organisational needs.

· Implement and enforce IT policies and best practices.

· Work collaboratively with the People and Culture team to manage digital processes associated with new starters / leavers.

· Ad hoc tasks to support the smooth running of Wonderseekers and delivery of the charity’s strategy.

Digital Platform Management:

· Maintain and enhance Wonderseekers internal staff communications platform to improve user experience and efficiency.

· Identify and implement system upgrades, customisations, and integrations to meet staff needs.

· Provide training and support to staff on platform usage and IT best practices.

Project Management:

· Lead operational projects aimed at improving internal operations efficiency and/or technology integration.

· Manage timelines, budgets, and resources for IT and digital infrastructure projects.

· Be point of contact for new ideas and operations initiatives across the Charity to ensure these are shared in a cohesive and structured manner.

· Collaborate with cross-functional teams to ensure project alignment with organisational goals.

· Monitor and report on key performance metrics related to IT and operations.

· Identify and implement solutions to operational challenges to enhance productivity.

Cybersecurity and Risk Management:

· Drive cybersecurity improvements by implementing best practices and proactive security measures.

· Ensure compliance with data protection regulations and industry standards.

· Conduct regular security assessments and risk analysis to safeguard IT infrastructure, sensitive information and Charitable delivery.

Interview Process:

We look forward to getting to know you through our friendly and welcoming interview process. The interview is likely to include a pre-interview task and questions from our panel. Interview questions will be circulated in advance.

We can’t wait to hear from you! Please contact us if you’d like to arrange an informal chat, or have any questions about the role before applying (see website for email address).

Ready to Apply?

When you are ready to apply, please submit your application through our recruitment portal on our website. 

We are seeking a skilled Senior Tessitura Database Analyst to join our team. The ideal candidate will work closely with the Head of Tessitura Development on managing and maintaining the Tessitura database, ensuring data integrity, and providing support for data-related tasks. This role involves working closely with various departments to support their data needs and improve overall data management processes.

The successful candidate will have the following:

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
• Proven experience working with Tessitura.
• Good knowledge of SQL and database management.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Sunday 6th April 2025 at 11:59pm

About Outward

Outward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.

About the Role

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As a Tenancy Management Officer you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.

You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with Income Management Team to ensure that rent arrears are kept to a minimum.  The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service. 

This role is available as a full time post of 38 hours per week.

Benefits

We value our staff and offer a comprehensive benefits package, including:

· 25 days annual leave (excluding Bank Holidays)

· Comprehensive Learning & Development Programme

· Cycle-to-Work Scheme

· Employee Assistance Programme (Health Assured)

· Pension Scheme and Death in Service Benefit

How to Apply

If you think you have the necessary skills and experience for this role please send your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.

The closing date for all applications is on the 06th April 2025 however it is only an indicative date.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Diversity at Outward

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

Sister Circle are looking for a Finance Manager to join their team.  Effective financial management is essential for our long-term sustainability and our capacity to support underserved women in our communities. 

As our Finance Manager, you will be meticulous with managing the financial operations of our charity; meeting deadlines, ensuring charity governance compliance, and supporting the senior management team with monthly budgeting and forecasting requirements.  You will play a lead role (with the Chief Executive) within our Finance and Governance sub committee as well as preparing reports for the Treasurer and Board of Trustees. You will manage one part-time member of the team (up to 2 days per week) who supports the day-to-day Financial and IT administration.

Your responsibilities will include:

• Leading the process of creating the annual budget, strategic three-to-five-year forecasts, monthly/quarterly management accounts and preparation of budgets for funding bids and reporting
• Prepare and lead the annual audit process, including required governance with relevant bodies.
• Supporting budget holder colleagues to manage individual project finances. 
• Preparing management accounts/finance reports to provide staff, Treasurer and trustees with the financial information they need for good decision making and planning future work

About Sister Circle

Sister Circle are a women-led charity based in London, we work with women from diverse backgrounds, living with complex situations and who at highest risk of poor healthcare.Whatever a woman’s circumstances, we walk alongside her as an individual, building trusting relationships that enable women to thrive mentally, physically and socially. Our support programmes are: Maternity Mates (pregnancy, birth, labour and postnatally), Healing Conversations (Trauma counselling, peer support for baby loss) and Her Health (one-to-one advocacy during gyneacological journeys). 

Application Instructions

We would like you to complete and submit the following:
• CV (Max 2 pages)
• A Covering Letter letting us know why you would like to work with us and in this role, how your work and experience meet the essential and desirable requirements for this role. 

Applications without a covering letter and received after the deadline will not be considered.

Closing date: Friday 14th April 2025 at midday.

This post is open to female applicants only as this is deemed a Genuine Occupational Requirement (GOR) for this role under Schedule 9, Paragraph 1 of the Equality Act 2010.

Are you a proactive and analytical thinker with a passion for making a real impact? Join us as a Senior Business Analyst and play a vital role in transforming the lives of young people.

In this dynamic role, you’ll lead business analysis across multiple technology projects, ensuring timely delivery and high-quality outcomes. You'll work closely with stakeholders to gather and analyse requirements, drive business case development, and identify process improvements that enhance efficiency. Collaborating with change and transformation teams, you’ll help shape and prioritise strategic roadmaps, turning business needs into impactful solutions.

You’ll also contribute to our Business Analysis Community of Practice and work with data teams to leverage insights that support decision-making. Your expertise will help evaluate risks, dependencies, and business impacts while ensuring quality assurance across major deliverables.

If you're ready to use your skills to drive real change, apply now and help shape a brighter future for young people!

Are you an experienced Angular developer who would like to join with other Christians in Tearfund's work with local churches around the world tackling poverty?

This role within a team of 13 developers will allow you to use your strong technical experience to serve people living in poverty in more than 50 countries around the world through providing effective applications for  the design, monitoring & evaluation of our front-line projects and for our finance staff. 

This is a key time for the team as we start the migration of our project design, monitoring & evaluation application to Angular. In this post you will work alongside our other Angular developers, sharing their expertise and building an application which will enable our staff and local church partners around the world to demonstrate the amazing impact of our work in the communities we work with.

The team is also crucial to our finance staff, being responsible for the development and support of an Angular application which is critical for finance data entry across the countries we work in. We are keen to leverage AI to increase productivity in this area so experience in working with AI technologies, or an interest in learning, would be an advantage.

Although not essential, experience of Power BI would also be useful as we extend our reporting suite, using our SQL Server data warehouse to demonstrate the impact of our work and provide vital financial information to staff across Tearfund. Thanks to our MS Azure integrations, our data warehouse contains combines data from multiple applications and our developers are key in bringing that data to life in ways that can help users across the organisations make data-led business decisions.

Poverty is not God's plan. You are. We believe that we all play a part in ending extreme poverty and using our God-given skills to make a difference.

Do your skills, experience and passion match the above? Then we'd love to hear from you!

All applicants must be committed to Tearfund's Christian beliefs.

Hybrid Working: This role is eligible for hybrid working, mostly home based with 2 days/month in Tearfund's office in Teddington, SW London (or more if desired).

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.