Information Jobs

The role of Deputy Centre Manageris pivotal to the continued success of our Youth Hub in High Wycombe. The Junction caters for 12 – 18-year-olds (up to 25 with SEND). This is an opportunity for someone with a can-do attitude and a strong desire to make things happen.

You will join a supportive, driven, committed team whose desire to achieve is matched by an intention to enjoy work on a day-to-day basis. You will be based in The Junction in High Wycombe, which is a multi service drop-in centre offering a full range of sessions and activities for local young people. You should expect to enjoy being part of a collaborative, loud and energetic organisation.

Become part of a dynamic charity, with a great mix of people committed to making a real difference for young people through a range of fun and challenging programmes and initiatives.

Action4Youth changes lives and creates better chances for young people by creating opportunities to discover their personal strengths and potential.

We work with young people from all backgrounds and all abilities to make a real difference to their futures.

We are a respected and dynamic charity based in Buckinghamshire and Milton Keynes but reaching young people across the wider southeast region.

Job Description

Job Title

· Deputy Centre Manager (The Junction Youth Centre, High Wycombe)

Position in the Organisation

· Reports To: Centre Manager

· Responsible For: Youth Workers and freelance staff

· Working hours: The centre is open 7 days a week 4-9pm. Working hours are 1:45-9pm on a two-week rotation (4 days one week and 6 the following). This post includes regular weekend work.

· Working With: Other members of the Action4Youth team including the High Wycombe Mentor, other programme staff, schools, key partners including other local youth organisations, Buckinghamshire Council, Thames Valley Police and many more.

Main Purpose and Scope of the Role

This role will assist with the day-to-day management of the centre and lead a small team of staff, including Youth Workers and some freelancers. The Deputy Centre Manager will be working in partnership with the Centre Manager to ensure the safe running of the centre and to deliver youth work directly. This role will liaise closely with the Centre Manager in order to make sure youth provision is effective and inclusive for all young people.

This role will be based in a multi service drop-in centre in High Wycombe for young people aged 12 – 18 years (up to 25 with SEND). The service will offer a range of sessions and activities all under one roof, seven days a week, and provides specialist support to those who are vulnerable.

The centre provides support in the following areas;

1. Crisis support; a drop-in service operating seven days a week where young people can come in and access specialist support and signposting in the below areas from trained staff.

· Homelessness

· Sexual health/unplanned pregnancy/sexual identity

· Family breakdown

· Crime

· Violence

· Bullying

· Substance misuse

· Relationship breakdown

2. A programme of mentoring to support young people on a 1:1 basis.

3. Health and wellbeing; a timetable of weekly activities focussing on positive mental and physical wellbeing.

· Nutrition and cooking - A weekly ‘cook along’ session will be available for young people to participate in where they learn the basics of cooking healthy and cheap meals.

· A timetable of fitness sessions including boxing and MMA sessions.

· A fortnightly mental wellbeing session which will focus on topics such as positive body image, social media, mental resilience, stress management, positive relationships etc.

4. A Youth Space for socialising and leisure activities;

· Café area

· Pool table, table football, table tennis, gaming consoles

· Weekly homework/ study club providing a quiet space where young people can get support on any schoolwork

· Weekly SEND Youth Group- open to young people with additional needs only who can come to socialise and participate in sessions on life skills

Duties and Key Responsibilities

• Register young people on arrival at the centre
• Keep the centre clean and tidy and be responsible for opening/ locking up the centre
• Assist with the overall smooth running of the centre and all its activity strands
• Work closely with library staff, Eden security and other key partners
• Be the lead staff member, running the Youth Centre, when the Centre Manager is not on shift
• Attend Action4Youth team meetings (sometimes outside of working hours) and be a positive link between The Junction and the other Action4Youth sites
• Communicate effectively with all core staff, freelancers and partners to ensure the centre is running safely and effectively and always be a positive role model
• Assess the needs of young people to correctly plan and deliver sessions related to areas such as health, fitness, smoking, drugs, gangs, violence, relationships and bullying
• Set up and run regular group youth work sessions in line with the key areas listed above
• Develop a positive rapport with young people based on respect and trust, ensuring the youth centre is a safe and welcoming place
• Establish boundaries and challenge inappropriate behaviour
• Mentor, coach and support individual young people
• Work in partnership with families and other key people in the young person's life, as well as with professionals from other organisations such as social care, health, police, education, youth offending teams and local authorities, in order to build a strong support network
• Manage, support and mentor staff, including youth workers and placement students
• Undertake administrative tasks relating to the centre’s efficient running, maintain effective recording systems and respond to queries
• Provide reports for funders and to SMT- including attendee numbers, case studies and other KPI’s as per funding applications.
• Promote the services of The Junction and take the lead in organising recruitment events at local schools. These may be outside the regular working hours, and you will need to claim time back in lieu.
• Attend local networking meetings to represent Action4Youth and promote the services of The Junction
• Work collaboratively with local community organisations to offer the best services to young people
• Always Act as an Ambassador for Action4Youth.

General Responsibilities

· Support events and meetings when required.

• Support the continued development of quality standards as specified by Action4Youth.
• Support in other areas of the organisation as required by the CEO

· To have regard for the vision of Action4Youth and to display a commitment to equal opportunities and to the protection and safeguarding of children, young people and vulnerable adults.

• Report any behaviour, conversations or comments which are inappropriate within a setting for children and young people.

· To carry out any other Action4Youth duties as required by your Line Manager, CEO or Directors.

· Administering own workload which includes meeting targets and deadlines in line with the Action4Youth Performance Management System.

· Attending relevant CPD training events in line with Performance Management appraisal.

· Undertaking responsibility, as part of the team, for all Health and Safety work related matters.

· Working within the guidelines of Action4Youth policies and procedures.

Skills, Experience and Knowledge

• Previous work experience in the youth, education or community sector
• Be able to lead, manage and support a small team
• Excellent communication skills, including being able to positively engage with young people from a wide range of backgrounds and actively involve them in the decision making process.
• Confident user of IT, including Excel, Word, PowerPoint
• Experience of using a CRM system (desirable)
• A full UK driving licence and access to a vehicle (desirable)
• Practical experience of designing and delivering presentations to a varied audience (desirable)

Qualifications

• A qualification and/or experience in youth work

Personal Attributes

• A team player with a cheerful disposition who is outgoing, friendly, approachable, flexible and enthusiastic
• Committed to young people’s personal and social development and to providing opportunities which enable them to reach their full potential.
• Integrity and discretion when dealing with sensitive information and compliance with data protection requirements
• A flexible approach to work including willingness to take on tasks outside the normal remit and to work irregular hours.
• Confidence to present to and motivate large/small, formal/informal meetings
• Ability to understand and deliver effective communications to diverse audiences.
• Prioritise and manage large workloads.
• Ability to work alone using own initiative
• Be committed to personal development and further training, as appropriate to the development of the role and Action4Youth
• Experience of planning, monitoring and evaluating work with young people

To Apply

To apply for this role please submit a copy of your CV and a covering letter explaining why you are applying for this position.

Work Location: In person

Wheels for All is seeking an Operations and Administration Officer as we embark on an exciting period of growth. In this pivotal role, you will support the Operations team, the Executive Management Team (EMT), the Board of Trustees, the Finance team, and the wider organisation. Your responsibilities will span various operational, compliance, administrative, and support functions, ensuring the smooth running of our charity.

Title: Operations and Administration Officer
Salary: £28,000 FTE
Hours: Flexible. Open to options between 3 days (21 hours/ 0.6FTE and 5 days (35 hours/ 1 FTE)
Contract: Permanent
Location: Warrington Head Office base with hybrid working available.
Reporting to: Chief Operating Officer

Staff benefits
Wheels for All is committed to the health and wellbeing of our staff. We are proud to offer these benefits to all members of our team:

• Birthday bonus – take an additional day off to celebrate your birthday.
• Volunteering – take a volunteering day each year to support another charity or Wheels for All partner.
• Apparel – we will provide all members of staff with quality clothing to keep them looking and feeling good when out and about.
• Flexible working arrangements - including working from home and flexibility around caring responsibilities.
• Annual leave entitlement of 25 days - in addition to public holidays, increasing by one day each year up to a maximum of 30. (Note: pro-rata for part-time colleagues).
• Employee Assistance Programme - access to a 24/7 confidential helpline, counselling services and online information.
• Healthy and wellbeing - we welcome staff to embed regular exercise into their daily work lives. We provide access to a Cycle to Work scheme (unlocking savings of up to 47% on the cost of a new cycle and accessorises) and yoga classes at our head office.

Role responsibilities

Human Resources Support

• Recruitment: Support the recruitment process by helping to create job descriptions, place adverts, attract quality candidates and conduct assessments.
• Staff Onboarding: Ensure all new staff are welcomed and integrated into the organisation, guided by the new starter checklist.
• DBS & Safer Recruitment: Ensure the safety and well-being of all beneficiaries, by ensuring appropriate DBS checks are conducted for all employees, volunteers, trustees, and contractors who work with or have access to children, young people, or vulnerable adults and employees
• HR Administration: Support HR administration by managing contact databases, probation period deadlines and performance review schedules.
• Employee Relations: Help promote a positive work culture by facilitating open communication, addressing workplace issues and supporting the management of any employee conflicts or grievances.
• Managing Employee Benefits: such as the Employee Assistance Programme, annual leave entitlement and apparel.
• Training Requirements: Manage training schedule for the team, including first aid, health and safety, data protection and safeguarding.
• Employee Engagement: Help create and deliver initiatives to enhance employee morale and satisfaction, such as team-building activities and events.
• Asset Management: Oversee the issue, use and return of equipment used by the team, such as uniforms, phones, laptops etc.

Compliance Support

• Data Protection: Support the Data Protection Officer in ensuring compliance with data protection regulations.
• Audit Schedules: Oversee audit schedules for health and safety assessments.
• Documentation Management: Document and manage the retention schedule and naming conventions.
• Policy and Procedure Management: Manage the review schedule for policies and procedures, helping the Board and EMT ensure compliance with the Tier 3 Code for Sports Governance.
• Workplace Safety and Health: Help ensure a safe and healthy work environment by implementing safety protocols, training programmes and complying with regulatory standards related to workplace safety, such as workplace assessments.
• Insurance: Manage insurance policies schedules for equipment, personal liability, professional liability, etc.

IT Support

• Technology: Support the implementation of new technology solutions, such as HR and Monitoring and Evaluation systems.
• System Access: Manage access for systems like Worknest E-learning, SharePoint, etc.
• Microsoft Implementation: Create and manage Microsoft 365 accounts for staff and board members.
• Filing Structure Oversight: Maintain and oversee the organisation’s SharePoint filing structure.
• Equipment Maintenance: Ensure appropriate maintenance, updates, and training for IT equipment.

Executive Management Team (EMT) and Board Support

• EMT Support: Provide support to the Executive Management Team where necessary.
• Board Meeting Arrangements: Arrange board meetings and AGM, including communicating with members, taking minutes when required and filing documents.
• Governance Documentation: Keep the website updated with governance documentation.
• Trustee and Member registration: Manage the registration and setup for trustees and members

Office Management

• Point of Contact: Serve as the primary contact for internal and external enquiries, manage phone calls, and handle mail.
• Office Staffing Management: Oversee bookings, phones, and ensure adequate office staffing levels.
• Contract and Compliance Management: Oversee contract details and renewals for office equipment, supplies, health and safety checks, fire safety and liaison with landlord.
• Booking Assistance: Assist staff with bookings for vans, events, travel, etc. such as at our presence at the National Cycle Show and other major cycling and disability inclusion events.

Note: This job description is subject to amendment based on experience and consultation with the post holder. It provides a general indication of duties and may vary over time.

Swalcliffe Park is an ‘Outstanding’ specialist day and residential school providing education, therapeutic support and residential care for secondary aged boys all of whom have a diagnosis of Autism Spectrum Condition ASC.  We offer excellent working conditions in a beautiful location with opportunities for career development and training staff. The school also has ‘Advanced Level’ Autism Accreditation and an ‘Enhanced Practice’ commendation.

The Communications Specialist will play an integral role in raising the profile of the school locally, nationally and internationally.This role will work collaboratively with the CEO and Principal to develop and implement the school’s communications and marketing strategy to promote the school’s work and reputation.  It is a hands-on role managing design and print, websites and all forms of media in a fast-paced, dynamic environment and would suit someone who enjoys balancing operational and strategic tasks. There will also be a focus on newsgathering and storytelling across various channels (including online, print, and social). The role will also necessitate involvement in advertising (off and online), PR, events, digital marketing and social media.

The successful candidate will have or be:

• A degree level education with relevant marketing and/or communications qualification;
• Successfully undertaken a similar role, in a complex, busy, service-driven culture;
• A proven track record of designing and delivering successful communications campaigns and activity;
• Managed and produced content to support a wide range of communications;
• Willing to work strategically and operationally and be hands on within this role
• Self-motivated and able to work independently; working in a consultative way, managing ‘clients’ and working with minimal direction and input from others unless required as part of a collaborative brief;
• Proficient in developing profile raising strategies and planning and seeing through their implementation
• Excellent copy writing skills; being able to tell a story which reflects our ethos and culture
• A keen eye for detail in line with brand guidelines
• Proficient and up to date digital marketing and IT skills as well as design and/or communication software such as Microsoft Suite, Photoshop and Canva
• Excellent interpersonal and communication skills; effective in a variety of settings and with a range of people.
• Able to remaining calm under pressure and readily meet deadlines

Benefits include:

• Term time working; 39 weeks; based on site, with occasional opportunity for hybrid working
• Annual Leave – 7 weeks plus Bank Holidays pro rata to be taken in school holidays
• Pension scheme – NEST
• Employee Assistance Programme, free lunchtime meal and parking
• CPD development and supervision

For more information, please go to our website.  A Job Description/Person Specification and application form are available from the school’s website.

This school is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment.  The successful candidate will be expected to undertake an enhanced disclosure.  We are an equal opportunities employer.

You will be a fully qualified CYP MH Practitioner working within a multi-disciplinary, early intervention Mental Health Support Team (MHST) to increase and improve emotional wellbeing for 5–25-year-olds, and mental health provision within education settings.

Applications encouraged from: Education Mental Health Practitioners (EMHPs), Children’s Wellbeing Practitioners (CWPs), CAMHS nurses, other CYP Practitioners with relevant qualifications

You will have an active caseload of children and adolescents with mild – moderate emotional and mental health difficulties and will deliver evidence-based 1:1 and group interventions, employing the principles underpinning the national CYP-IAPT programme (Children and Young People’s Improving Access to Psychological Therapies).  Low intensity interventions (e.g. CBT guided self-help) will be delivered in a range of education settings (primary, secondary, special, alternative provision and sixth form and further education colleges).  This will range from delivering evidence-based interventions for CYP and parents/carers in education settings, with mild – moderate presentations, to providing psychoeducation and training for a range of stakeholders, including children and young people, parents/carers and education staff, promoting a whole school approach to mental health.

You will work with people from different cultural backgrounds, using interpreters when necessary, and should be committed to equal opportunities.  You will also work closely with colleagues and partners in the Local Authority, CAMHS, education settings where interventions are being delivered and other relevant mental health providers.  This will build upon the ICB’s and Mind’s whole school approach to mental health provision. 

You will have:

• A current qualification from an accredited body to deliver evidence-based interventions for CYP
• Direct experience delivering interventions for CYP aged 5-25 with mild – moderate mental health difficulties
• Experience of routine outcome monitoring 
• Experience of clinical risk assessment
• Understanding of child development and psychosocial influences
• Experience handling safeguarding concerns for CYP and adults
• A commitment to improving the lives of young people living in our boroughs through high-quality mental health support.
• Having a creative approach to problem solving and developing the service to meet the needs of diverse young people, families and schools.
• Ability to form and maintain relationships (e.g. with schools), and communicate effectively with all stakeholders and young people.

PLEASE SEE JD ATTACHED FOR FULL REQUIREMENTS

Benefits of working with us

• Contributory Pension Scheme
• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
• Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
• Cycle to Work Scheme
• Flexible working
• Employee Assistance Programme (EAP) including free counselling sessions
• Paid time off for medical appointments
• Training and personal development opportunities
• Access to shared resources and training opportunities via Mind Federated Network

How to apply

Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Age UK are recruiting for a Retail Support Administrator with exceptional customer service skills to join their busy Retail Help Desk team based in Warrington. In this role you will offer specific administrative and operational support to a Divisional Sales Team and provide first line support through the Customer Services Helpline. Thus, playing your part in supporting the Retail Division in generating much needed income to help Age UK in its mission to improve the lives of older people.

This unique opportunity to be part of a Divisional Team consisting of Area Managers and covering a wide geographical base from your operating desk in Warrington will not only support the Division, but also the national charities 265 shops alongside your fellow Retail Support Administrators.

No two days will be the same, whether it be receiving inbound calls and emails or customer enquiries. A vital element of the role will be processing all stock donation calls that the Help Desk receives, and then contacting the relevant field staff for a final action plan. Your support in all aspects of customer and shop enquiries will be crucial to the Divisional Sales Manager to ensure the Division's administrative operations are run efficiently and cost effectively.

This opportunity will require you to have strong IT skills, especially Excel and the ability to collate accurate information from a variety of sources to supply to the Retail Division.

This role is based at the Warrington office.

Must haves:

• Office based experience working within an administrative environment or supporting a retail estate.
• Ability to work with range of peer groups within the organisation to include volunteers, staff and senior managers.
• Empathic approach to customer service/signposting
• Proficient in the use of Microsoft365 and Windows 10 applications, particularly Excel, MS Teams & Outlook.
• Ability to work on own initiative and as part of a team.

Great to haves:

• Knowledge of logistical requirements that service a multi-site retail organisation, preferably system based

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re looking to recruit a healthcare professional support and engagement assistant, who will work closely with the healthcare professional support and engagement team to oversee the smooth running of the team’s activities, including the oversight and management of team email inboxes, responsibility for tracking activities on our database, as well as supporting with the coordination of conference activities, online webinars and meetings.

About you 

Are you an experienced administrator, able to work as part of a busy team and across different geographical sites? You will be highly organised and process driven with excellent time management skills. You will have excellent oral and written communication skills as well possessing excellent working knowledge of IT systems, including working with databases.
Friendly and approachable, you will be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working 

This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying 

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.  

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support. 

Closing date Monday 15 July 2024 at 9:00am

Interview date Monday 22 July 2024 and Tuesday 23rd July 2024

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The CRM Project Manager will oversee the successful implementation and enhancement of the organisation’s Customer Relationship Management (CRM) system, ensuring alignment with organisational objectives.

This role encompasses the management of additional systems like Business Central post-CRM project delivery, and includes technical oversight, troubleshooting and integration management.

The position involves supervising an overseas developer and ensuring effective collaboration across departments to deliver projects on time and budget.

About the Role:

1. Lead and manage end-to-end CRM implementation and enhancement projects, ensuring timely and within-budget delivery.
2. Manage additional systems such as Business Central, ensuring seamless integration and coherence with existing processes. Accurate data entry of HR information systems to maintain data integrity.
3. Develop detailed project plans, including timelines, budgets, resource allocation, and risk management strategies.
4. Work closely with the IT team to ensure all systems are secure, up-to-date, and performing optimally.
5. Identify and resolve technical issues related to CRM and other integrated systems efficiently.
6. Collaborate with cross-functional teams, including ICT, Fundraising, International Programmes, and Support Services, to gather requirements and ensure alignment with organisational objectives. 

 About You:

To be successful in this role, you will need:

1. Bachelor's degree in Project Management, Information Technology, Business Administration, or a related field.
2. Understanding of development programmes design, implementation and evaluation.
3. PMP, PRINCE2, or other relevant project management certification.
4. Proven experience in project management, with a strong emphasis on CRM systems Strong ability to handle confidential and sensitive information with discretion.
5. Strong understanding of CRM systems (e.g., Microsoft Dynamics).
6. Good interpersonal and communication skills and ability to liaise effectively with people at various levels.

 Why you should apply:

Join Muslim Aid as a CRM Project Manager and make a meaningful impact by leading the implementation and enhancement of our CRM system, ensuring it aligns with our organisational objectives. If you are passionate about utilising technology for a greater cause and aspire to work in a values-driven organisation dedicated to making a positive difference, this is the perfect opportunity for you.

Benefits you will enjoy working for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

Are you passionate about making a positive impact on people’s lives? Do you thrive on providing empathetic and meaningful support to those facing challenges? If yes, come join the team!

About the role:

Floating Support Workers in the Westminster Service will be part of a large, dynamic team providing an effective and empowering service to vulnerable clients across a variety of tenures.

You will be responsible for delivering person-centred, psychologically informed support to a range of individuals, with varying needs, to enable them to sustain their tenancy, enhance their wellbeing, build resilience, and achieve their goals and aspirations. The work you undertake will really make a difference to people’s lives.

All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic.

The Westminster Floating Support Service is funded by the Westminster Council to provide flexible housing related support in order to enable Clients to continue to live independently within their own home, regardless of tenure type. The service is delivered in a manner that is respectful of service user’s racial, cultural and/or religious backgrounds and respects individual dignity. The support provision operates as part of an overall network of support and care for clients working closely with other professionals involved in the support and care of the individual.

All staff are provided with continuous learning opportunities and SHP provide a comprehensive inhouse training programme.

About you:

• Understanding of how to support clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears and housing options.
• Experience of working in a client-centred support service working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment.
• A demonstrable level of experience and/or understanding of the range of approaches appropriate to working with issues such as substance use, mental and physical ill health, dual diagnosis, challenging behaviour, risk of homelessness, offending, antisocial behaviour, social isolation, domestic violence, gang-related issues, young parents, leaving care and learning disabilities.
• Able to evidence experience of delivering on the principles underlying a quality service, which is client-focused and with a proven ability to empower clients.
• The ability to be self-motivating and manage time effectively, prioritising different areas of work according to need to ensure deadlines are met while maintaining work of a high standard.
• The ability to use a computer to input data accurately, to communicate effectively through emails and to produce good quality minutes of meetings, client notes, letters and reports.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 14th July at midnight

Interview Date: w/c Monday 22nd July 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.

We are looking for empathetic, motivated and professional individuals to join a team of people who are passionate about improving the lives of people living with dementia and those close to them; who are committed to learning from and supporting each other. 
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About the role
 
Location: Hybrid role based in our Warrington Office. 

The Dementia Support Line Team Leader is responsible for managing the day-to-day operations of Alzheimer’s Society’s Dementia Support Line which receives over 60000 calls per year and operates across England, Wales and Northern Ireland. 

The Dementia Support Line Team Leader manages a team of Dementia Advisers providing leadership and direction to ensure they provide a highly responsive service, giving appropriate advice and support to people affected by dementia. 

In this role you will coach and develop your team to deliver high quality person-centred support for everybody affected by dementia. You will be part of the team ensuring management cover across the operating hours of the service. We are looking for someone who exemplifies our values, someone who is: Determined to make a difference when and where it matters most. A Trusted Expert who believes in working Better Together and demonstrates true Compassion.

Key responsibilities: 

- Responsible for the recruitment, development and performance management of Dementia Advisers working within the service. Use coaching and mentoring and strong people management skills to ensure a positive outcome on service quality, employee satisfaction, productivity, absence management, and employee emotional resilience.  
- Engender a positive, solutions focussed working environment with a good team spirit and sense of equity. 
- Manage competing demands and deadlines by adopting a flexible and proactive approach. 
- Enable and empower advisers to work to their potential and contribute to the supportive and collaborative culture within the hub management team.
- Support advisers across sites and maintain the rota to ensure appropriate levels of staffing are in place throughout the service hours to meet the demand and needs of people affected by dementia.
- Contribute to projects and continuing service improvement activities. 

About you
 
As a Dementia Support line Team Leader you will:

- Be able to manage your team to ensure the provision of a high quality service to people affected by dementia.
- Have experience of managing staff as well as strong IT skills and the ability to use management data to ensure KPIs and standards of service are met.
- Have experience of integrated telephony systems and service user databases.
- Have an understanding of the needs of people with dementia and their carers and direct experience of working in a lead role in a telephone and e-mail based service.
- Have excellent verbal and written communication skills.
- Have the ability to coach, mentor and support staff, getting the best out of them. 

Closing date: 18th July 2024
Interview date: 31st July 2024, from our Warrington office. 
 
About Alzheimer's Society

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Finance Officer

Location: Southampton

Contract type: Permanent

Hours per week: 22.5 hours pw, between Mon-Friday, office based with potential for home working

Salary: £25,152 to £30,143 FTE depending on experience

Reporting to: Head of Finance

Would you like to be part of an innovative, friendly and dynamic team committed to making a difference by supporting people affected by domestic and sexual abuse? Yellow Door is seeking a motivated Finance Officer who shares our values and our vision for a world where adults, families, young people and children can live without experiencing domestic and sexual abuse and the resulting devastating impacts.

With an amazing team of around 100 employees and volunteers, Yellow Door is an amazing charity that changes lives for the better by working together to prevent and respond to domestic abuse. We provide a diverse and innovative range of services to local people of all ages and genders. Last year we engaged with over 4,500 service users to provide crucial support, advice and information.

Our Finance Officer role is a vital part of our valued team. The finance function is integral to the effective operation of the organisation. Managed well it enables us to assess our financial stability and understand our capacity for growth and long-term success.

Key Responsibilities for the role:

• Managing accounts receivable/payable
• Reconcile bank accounts regularly including a final month end reconciliation for monthly reporting
• Process monthly payroll, manage NEST and HMRC
• Monthly reconciliations for all balance sheet accounts
• Answer queries from other departments about financial information
• Assist in the production of monthly management accounts, annual budget and statutory reporting
• Monitor the finance mailbox

This role involves regulated activity. To be considered, candidates must meet all eligibility, application, and qualification requirements as stipulated by the regulatory authority. Additionally, applicants are required to complete an enhanced Disclosure and Barring Service (DBS) check in accordance with Safer Recruitment practices.

If you think you might be the right fit but would like to know more, we’d love to hear from you.

Apply now to view the full role description!

Closing date: 31-07-2024

REF-215 236

Job Summary

To be the initial point of contact for customers accessing Huddersfield Mission services. To provide initial stage advice and assistance on a variety of needs. To work within the Advice Team to ensure the smooth running of Huddersfield Mission’s drop-in service, responding to requests for advice and support to customers and triaging them to the correct team member for support.

Main Responsibilities

• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
• To ensure the effective delivery of the Mission advice drop-in, telephone support service and appointments service
• Maintain accurate and confidential case management records and contribute to monitoring information for the service
• To make onward referrals and signpost where appropriate to other sources of help, such as statutory and non-statutory agencies
• To work with our Community Champion and other health partners to support customers underlying health needs particularly where these might be addressed with community-based intervention.
• To ensure impartiality and confidentiality when dealing with customers
• Regularly update electronic case records using our Lamplight – our CRM system to enable continuity of casework, monitoring and information retrieval.

 Organisational Responsibilities

• To work in a non-judgemental, person-centred, asset-based way to enable customers to achieve positive outcomes, such as maximising income or accessing health and wellbeing services.
• A commitment to safeguarding children and adults at risk and to take appropriate action, in line with our Safeguarding Policy and procedures under the direction of our Designated Safeguarding Leads.
• To manage customer behaviour within the Mission policy.
• To implement and adhere to all Mission policies and practices in relation to all aspects of our work
• Any other duties and responsibilities, identified by the Advice Services Manager as are within your capabilities and level of responsibility, in order to meet the needs of the Huddersfield Mission
• To participate in meetings at the Mission, to promote partnership working with other support services within Kirklees
• To liaise with internal and external agencies where appropriate, including safeguarding referrals.

Employee Benefits

In addition to a competitive salary, we offer a stakeholder pension scheme where we will match the employee contributions up to a maximum of 6%.
We offer an employee Support program where staff can access a range of health and wellbeing activities.

Huddersfield Mission

Huddersfield Mission seeks to be a safe place for all in the heart of Huddersfield. We are an open and inclusive organisation that works with a wide range of people, but we recognise that we are particularly well-known for our work with people who are experiencing significant poverty, mental health, homelessness or addiction. Our strapline is Serving People, Changing Lives which highlights our approach of dealing with immediate needs and long-term or underlying causes. We value our staff and volunteers and support them with appropriate training and personal development.

Please see the job description and person specification for the full details.

We have a fantastic opportunity for a Financial Inclusion Officer to join our Communities team at Sovereign Network Group. You’ll help to shape and deliver our exciting new Energy Support service, aiming to be proactive and preventative in fuel and energy insecurity. You’ll be working in the community and with customers across our geography.

It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

With offices in Basingstoke, Bristol, Newbury, Blandford and Christchurch, we can be flexible on your base location. You’ll work flexibly from the office, at home and out in our community. 

The Role

You’ll be part of our Financial Inclusion team, looking holistically at customers and their household circumstances and finding innovative ways to support them to make sustained changes. You’ll be working with partners, building new relationships both internally and externally, with an overall aim to aid our customers to become financially resilient.

Key Responsibilities:

• Developing and enhancing financial inclusion initiatives, with a primary focus on energy-related projects
• Collaborating with customer support teams to ensure impactful delivery of financial inclusion offers
• Supporting operational activities of Financial Inclusion programs across SNG communities
• Working closely with the Financial and Digital Inclusion Manager to identify new delivery partners and continue to develop financial inclusion offers for sustained positive customer impact
• Reporting and analysing on program impacts to evaluate value for money and guide future planning

What we’re looking for

Previous experience in a similar role, with an understanding of financial inclusion challenges and its impacts would be beneficial but isn’t essential. You will need:

• A proactive, creative, and innovative approach to your work and problem-solving 
• A customer-centric mindset, ensuring customer needs are at the forefront
• Proven stakeholder management experience with the ability to engage colleagues and external partners effectively
• Strong communication and interpersonal skills
• Proficiency in data processing and analysis, particularly with high-volume datasets
• Strong IT skills, particularly in Excel and Outlook

We have some fantastic benefits on offer at SNG, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Generous matched pension scheme (up to 12%) and Life cover at 4x your salary
• Access to 24/7 virtual GP service
• Wellbeing discounts including gym memberships
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Take a look at our careers site to learn more about us and our values.

It is a really exciting time to be joining SNG and to be part of this brand-new offering to customers. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you

Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:

· Playing a pivotal role in providing operational and strategic leadership in the financial management of SCIE

· Leading the Finance Team on all aspects of SCIE’s day-to-day financial operations to ensure financial health, long-term sustainability and compliance with polices, charity legislation and other relevant financial standards

· Producing the monthly management accounts, ensuring income and expenditure is recognised accurately with appropriate, supporting audit documentation in place

· Undertaking financial due diligence approval checks against the raising of our client sales invoices, monthly payroll submissions, fortnightly BACS runs, cash flow management and bank reconciliations

· Leading on SCIE’s annual external audit, including the preparation of our statutory accounts, ensuring compliance with all relevant charity legislation, regulations and financial reporting standards

· Leading on the process of preparing and setting budgets, financial forecasting and reporting, liaising closely with the Director of Finance and Corporate Resources and budget holders as appropriate

What we are looking for:

· A dynamic and experienced individual, who has worked in a senior financial management role, ideally within the charity sector

· Achievement of a recognised, professional Accountancy part qualification status (for example, ACA, ACCA, CIMA or equivalent).

· An inquisitive mind, with excellent analytical and problem-solving skills

· Excellent communication and interpersonal skills, including the ability to explain financial processes to non-financial staff

· Experience in the preparation of budgets, financial analysis and financial reporting

· Proven IT skills, including a high-level proficiency in Microsoft Office packages, with a strong knowledge of Excel’s functions and formulas

· Proficient in financial management software and tools

 

What we offer in return.

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please get in touch.

JOB DESCRIPTION:

Reports to: Supporter Care Manager

Liaises with:

• Supporter Care Manager
• Supporter Care Officer
• Database Manager
• Database Officer
• Acquisition Manager
• Giving and Engagement Manager
• Legacy & In memoriam Manager
• Communications & Digital Team
• Senior Operations Manager
• Finance Department
• Partnerships Department

 

Job location: London

Contract: Permanent

Salary: £25K

Purpose of Role: 

Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities:

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
• Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage removal process and consent process
• Assist with sending out problem payment letters
• Assist with handling material requests and recording actions on Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.

Skills and Experience Required:

Essential:

• Excellent customer service for internal and external stakeholders
• Written and verbal communications skills
• Excellent phone manner
• Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
• Degree or equivalent qualification (i.e. marketing qualification).
• Attitude of continuous improvement, and lifelong learning.
• At least two years’ experience in a junior supporter care or administrative role
• Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
• Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
• Experience of outward facing donor stewardship, and relationship building.
• Excellent organisational and time management skills.
• Ability to prioritise workload, meet deadlines and possess problem solving skills.
• Ability to multitask and work in a fast-paced environment
• Can work on own initiative and be able to show initiative.

Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations. 

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.