Individual Giving Jobs

Job Title: Individual Giving Manager

Location: London

Salary: Circa £42,000

Hours: 35 hours a week

Contract: Permenant  

Details of our great benefits can be found here.

 Overview of the Role:

To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to inspire everyone to grow. Everything we do is built on the transformational power of gardening – and the benefits it brings to people, places and our planet.

Known globally for our inspirational Shows and five spectacular Gardens, our work extends to leading ground-breaking climate research, running community outreach programmes, and setting the standards in horticultural education. With the recent opening of RHS Garden Bridgewater and Hilltop, the world’s first dedicated Centre for Gardening Science, at RHS Garden Wisley, there has never been a more exciting time to be part of our journey to make the UK a greener, and more beautiful place.

And we couldn’t do this without our people. We’re proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the RHS Gardens, from serving customers in our garden centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference.

We are looking for an experienced individual giving fundraiser to join the Development and Corporate Partnerships Department based in London.  You will raise money for a range of projects and programmes, as well as manage a number of unrestricted income streams including our lottery.  You will be a proactive fundraiser who can confidently communicate our impact and plans to our members across the UK and work as part of the wider team.  You will be happy to travel to our gardens and shows as needed, working closely with colleagues across the RHS.

Building on your strong experience and knowledge of individual giving programmes, your role will be to help us expand our income and activity plan. This is an exciting time join the RHS as we move ahead with a number of new transformational programmes and seek to increase our fundraising income for a variety of new projects including our scientific research, sustainability projects and new programmes throughout the UK.

Safeguarding and Inclusion

The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.

Please note:  We may review applications as soon as we receive them so if you see a vacancy that you are interested in, please apply straight away as the vacancy will be closed as soon as we hire the right candidate. Should you require any additional support with making your application please email Sharon Ellis 

St Gemma’s Hospice is a truly special place.

“Our son, Joe Turner, was inspirational. He was determined, strong, kind, clever, funny, witty, sporty, thoughtful, generous and happy. He wanted to enjoy his last precious months ‘being a normal teenager’ and the St Gemma’s team did everything they could to support him in doing just that.”

St Gemma’s is one of the UK’s leading hospices and has been providing the best possible care and support for the people of Leeds for over 40 years! There has never been a more exciting time to join the hospice as the charity builds on the success of the past, with some ambitious growth plans for the future! We have a hugely exciting vacancy and are looking for a dynamic and innovative individual to join the charity’s successful and ambitious fundraising team. Could you be the next Senior Individual Giving Fundraiser of the largest hospice in Yorkshire?

The Role 

As Senior Individual Giving Fundraiser you’ll be working alongside passionate and talented fundraising colleagues to achieve the charity’s ambitious plans for income growth. Your duties will include:

• Supporting the delivery of the existing Individual Giving Strategy and increasing acquisition, engagement and income.
• Developing income and expenditure budgets.
• Planning, developing and delivering the charity’s appeals and raffles offering.
• Obtaining compelling Hospice stories from patients and their families, volunteers and staff.
• Managing the stewardship of legacy pledgers and supporting with gifts in wills promotion. 

The Person 

We are looking for a talented, passionate and innovative individual to propel their income stream forward and achieve great results! To be considered for this role you should have experience working within fundraising or marketing and ideally a track record in planning and delivering campaigns or appeals. You should possess strong written communication skills and be able to write creative and inspiring content. As Senior Individual Giving Fundraiser you should have an exceptional eye for detail, and also be comfortable working towards deadlines and targets. 

Apply Now 

St Gemma’s is not just a place to work, but it’s a family. It fosters a positive, empowering and supportive team culture and puts huge emphasis on staff wellbeing. It is a truly special place, and this is an opportunity not to be missed! 

If this sounds like the type of environment that would suit you for the next phase of your career, then get in touch! The role is permanent and full-time, and offers the opportunity to work flexibly from the hospice and from home. 

If you think you could be the right person to fulfil the exciting responsibilities of this role, apply here, or get in contact with Charlie or Leanne at Charity Horizons for more information. 

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. 

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Individual Giving Executive 

Do you want to join an ambitious committed giving team who raise vital funds for the families that come to Great Ormond Street Hospital?

We are hiring for an Individual Giving Executive to join our Committed Giving team in our dialogue team. This role is responsible for providing day to day project support, working with internal stakeholders and managing agency partners to ensure fundraising campaigns deliver. This is an opportunity to work on a huge campaign and play a key role in fundraising for the Children's Cancer Centre.

About You 

We’re looking for:

• A creative and self-motivated individual.
• Previous project management experience.
• Exceptional attention to detail. 
• Ability to manage multiple projects simultaneously. 
• Experience managing external relationships. 
• The ability to build great relationships with internal and external stakeholders. 

Previous experience with regular giving programmes (cash, direct debit, weekly lottery products) would be beneficial for this role but it is not essential.

If you’ve got project management and relationship building skills and want a high impact role, we want to hear from you. 

About the Team

The Committed Giving Team is a high achieving, fast-paced team responsible for the acquisition and retention of committed/ regular donors. The team work across 3 key areas; Acquisition, Direct Dialogue Acquisition (Face to Face channels), and stewardship,. The team work closely together with the shared aim of delivering exceptional supporter experience and raising the reliable income the hospital needs to help provide extraordinary care for seriously ill children and their families. 

How to apply

Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application and should refer to the ‘Gosh Charity Pack’ on the Careers Page of our website before you apply.

Closing Date: 10th July 2024

About The Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023. 

Our commitment to Equality, Diversity and Inclusion 

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website.

As a Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

REF-215 108

Senior Individual Giving Executive - 12 Month FTC

Do you want to join an ambitious team to raise vital committed funds for the families that come to Great Ormond Street Hospital? Are you passionate about exceptional supporter stewardship and maximising the impact of donor retention? Do you want to work for a high-profile and well-loved brand? Then this is a great opportunity to join a leading children’s charity, raising money to help seriously ill children across the UK and beyond.

We are looking for a talented Senior Individual Giving Executive (Retention) to join our Committed Giving Team for 12 Months on a fixed term contract. The role reports into the Senior Individual Manager (Retention) and is responsible for the developing integrated stewardship journeys across committed giving products.

This is a really exciting time for the team and the charity, and we are looking for someone with great ideas and initiative, who is keen to get stuck in to make real change.

The salary for this position is £34,821. 

About the Team

The Committed Giving Team is a high achieving team responsible for the acquisition and retention of regular donors. The team work across 3 key areas; Non-dialogue Acquisition, Direct Dialogue Acquisition (Face to Face channels), Stewardship,. The team work closely together with the shared aim of delivering exceptional supporter experience and raising the reliable income the hospital needs to help provide extraordinary care for seriously ill children and their families.

About You

You will be a creative, self-motivated, and organised project manager with experience of working within a diverse, target-driven team. With a keen eye for detail and able to manage multiple projects at once, you will have a direct marketing background, ideally within the charity sector.

The ideal candidate will also have:

• Highly organised and able to work autonomously with little supervision
• Experience of regular giving programmes (ideally both cash direct debit and weekly lottery products)
• Experience in writing campaign briefs (creative, data)
• An analytical and inquisitive mind, with a keen eye for detail
• Exceptional project management skills and excellent time management
• The ability to build and manage great relationships with internal and external stakeholders
• A passion for exceptional donor experience

How to apply   

Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete. 

Closing Date: 10th July 2024 

About the charity   

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you. 

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023.  

Our commitment to Equality, Diversity and Inclusion   

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website.

As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment. 

REF-214 719

In this exciting role you will be responsible for implementing the charity’s Individual Giving, Legacy and In Memory fundraising programmes (target of £1.3m in 2024). You will manage a team of up to two with the support from the Head of Fundraising, with whom you will work closely with to develop a series of targeted multi-channelled appeals and campaigns to engage with existing supporters and to attract, recruit and retain new ones.

You will be confident in handling and interrogating data, utilising your experience to deliver insight led creative campaigns across several channels. You will use data to test and learn through the delivery of persuasive and compelling appeals and campaigns - aiming to grow supporter loyalty and inspire repeat donations.

The delivery of exceptional supporter care and stewardship is paramount in this role, the post holder will require excellent communication skills to help deepen engagement strategies with supporters and work with an ambitious, positive, and creative approach - with experience in working collaboratively organisation wide.

Key responsibilities
Planning and implementation
• Increase individual gifts through enhancing the supporter donor journey.
• Develop new individual giving appeals and campaigns with a focus on direct marketing across various channels to engage with new and existing supporters to generate new income.
• Working with the communications team to design a multi-channelled approach to maximise the reach to the appropriate audiences.
• Develop the required tools and mechanisms to ensure ease of engagement.
• Design and implement a stewardship programme that cultivates long term support across all fundraising streams.
• Work across teams to raise the profile of the charity and its appeals and fundraising activities.

• Develop new ideas and initiatives to bolster individual giving.
• Grow in memoriam donations through selected partnerships and long-term relationships that raise the profile of Kidney Care UK within the sector.

Donor data analysis and segmentation
Analyse and segment the supporter base to develop targeted supporter journeys and ask strategies, using donor data from our CRM to:
• Maximise the lifetime value of donors.
• Ensure effective use of supporter data for campaign purposes.
• Manage a continuous cycle of testing for new channels and techniques for acquisition and retention, based on audience insight and sector trends.
• Work with the Head of Fundraising to produce regular feedback reports and analysis.
• Ensure all activities and contacts are managed through the charity’s CRM system.
• Maximise gift aid opportunities.

Stewardship and donor engagement
Manage donor stewardship to provide personalised and engaging communications, including:
• Managing the production of supporter materials.
• Building a thanking programme that offers a personal and engaging donor experience.
• Collaborating with colleagues to identify individual stories for impactful campaign content.

Competencies: knowledge, skills and experience

• Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention.
• Experience of project management to deliver acquisition or retention campaigns within agreed timescales and budgets.
• Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns.
• Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK.

Employee Benefits

Pension | Flexible working | Retail discounts | Generous annual leave | Cycle 2 work scheme | Employee Assistant Programme | Health cash plan | Family leave

This role will join TCV at an exciting time for our charity. You will be central to a small immediate Fundraising team and a wider income generation directorate. This is a great opportunity to work on the implementation of our income strategy that aims to grow our supporter base and engage existing audiences.

The role reports to the Head of Fundraising & Partnerships and your key focus will be to support the growth of fundraised income over the next 3 years. This will involve many things including the development of fundraising appeals, lead generation campaigns, in memory fundraisers, legacy, payroll giving and the creation of compelling stewardship journeys for a range of audiences.

We are seeking a self-motivated individual who is keen to make a difference. You will have a broad skill set and previous experience of working in a small Fundraising team. You will be as happy responding to donor enquiries and carrying out finance reconciliation as you will be developing creative approaches for a new Fundraising appeal. The role requires a candidate with excellent communication skills - both written and verbal, experience of working with Fundraising CRMs, good analytical and administrative skills, and experience of working on a range of fundraising campaigns.

To be considered for this role you should have:
- Experience of working on fundraising campaigns using varied channels, including - email, social, direct mail.
- Excellent data handling skills and be a confident user of CRM systems.
- Excellent communication skills both written and verbal, and a good creative eye.
- Experience of working in a small but busy fundraising team

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If you would like to discuss your requirements further please contact the People Team. We also offer reasonable adjustments on the job.

The Role

FARA is looking to launch the charity's new fundraising activities programme and is looking for an experienced fundraising and individual giving manager to lead the creation and launch of this.

It is an exciting time for the charity, which helps disadvantaged children, young people, adults and their families in Romania. Building on the initial income opportunities and strategy development work done by fundraising consultants, you will be joining a marketing function with ambitious plans to transform our communications. You will work alongside colleagues across the whole organisation to deliver this work.

The Fundraising and Individual Giving Manager will be responsible for:

• Creating systems, structures, activities and messages designed to launch and grow income streams, predominantly from individual givers and community partners taking the charity’s fundraising income to six figures over three years.
• Using data to inform Individual Giving campaigns, creating powerful messaging to acquire, retain and upgrade donors through digital and offline methods.
• Creating and implementing methods of attracting and retaining people and community partners to donate and fundraise, ensuring a steady and growing stream of income.
• Identify and optimise any emerging and new fundraising opportunities to help grow income for the organisation

The Person

Are you entrepreneurial, innovative, personable, and collaborative, with experience developing and delivering fundraising programmes? Are you keen to get your teeth into a new challenge and create something from scratch?

The role requires a candidate with a strong background in building relationships and identifying and developing new fundraising messages, campaigns and activities from scratch. This is not a case of picking up a mature programme and running with it (although the organisation does have a small baseline of donors who have been giving for many years). The opportunity is all about creating, testing and learning – to diversify income sources at FARA, utilising the extensive network of supporters it has gained through its 40 charity shops across London.

You will need to be proficient in digital platforms, with experience in building a digital-focused approach to supporter acquisition and donor development. You will play a crucial role in nurturing relationships with individual supporters to make a difference to the lives of disadvantaged children, young people and adults in Romania.

The post-holder will need experience developing creative giving programmes and be excited by the prospect of pursuing new opportunities for the organisation by engaging with existing supporters—many of whom might only have ‘gifted’ the charity via donations of pre-loved clothes and other items to FARA shops.

Why FARA

FARA funds, develops, and manages social support services across Romania for vulnerable children, children with learning disabilities and complex needs, youth at risk, adults with learning disabilities, and community-based programmes, tackling poverty through education for Romania’s poorest families. FARA, established in 1991 following the fall of communism, has grown to be one of the biggest and most established NGO’s in Romania, working to building a stronger future for Romania.

This is an exciting new role for the organisation and a wonderful opportunity for the right individual to shape an emerging fundraising programme. You will be joining a relatively new marketing team that is working to build and develop this wider function for FARA to support the shops' network and fundraising work. Working with an innovative and creative team, you will be well-supported to test, learn, and apply to achieve success.

The role is permanent and full-time, and offers the opportunity to work flexibly from the offices in Teddington or Angel, and from home.

If you think you could be the right person to fulfil the exciting responsibilities of this role, apply here, or get in contact Charlie or Leanne at Charity Horizons for more information.

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

The ideal candidate will have relevant qualifications and/or equivalent experience and demonstrate a commitment to continuous learning and professional development. This role is crucial in building and nurturing relationships with community partners and allies, with a predominant focus on partnerships, fundraising and individual giving to support our mission. 

Community Engagement;

• Identify and engage with key community partners and allies.

• Together with the Fundraising and Training Manager and Senior Leadership Team, build and maintain strong relationships with local organisations, stakeholders, and influencers.

• Represent the organisation at community events, meetings, and forums to promote our mission and initiatives.

Partnership Building;

• Create and manage partnership agreements, ensuring mutual benefits and clear expectations.

• Collaborate with partners to develop joint initiatives and campaigns.Stakeholder Management

• Serve as the primary point of contact for community partners and allies.

• Ensure timely communication and updates on organisational activities and opportunities for collaboration.

• Organise and participate in events to strengthen community ties and foster new relationships.

Individual Giving;

• Together with the Income Generation & Training Manager, develop and implement a strategy for individual giving, including donor acquisition, retention, and stewardship.

• With direction from the Income Generation & Training Manager, create compelling fundraising campaigns and appeals to engage individual donors.

• Monitor and analyse donor trends to inform fundraising strategies and improve outcomes.

Donor Engagement;

• Cultivate relationships with donors, providing personalised communication and recognition.

• Develop and manage donor events and activities to build loyalty and increase support.

• Prepare and deliver presentations, proposals, and reports to donors and prospects.

Fundraising Targets;

• Set and achieve annual fundraising targets for individual giving.

• Track and report on fundraising progress, providing regular updates to senior management.

• Ensure efficient use of resources and maximum return on investment.

The Talent Set are delighted to be partnering with St Martin-in-the-Fields Charity on the recruitment of an Individual Giving Campaign Manager for their fast-expanding fundraising team, project managing their iconic BBC Radio 4 Christmas Appeal in the lead up to its 100th Anniversary in 2026. 
 
What’s on offer: 
Salary: £43-£48,000 per annum 
Working Pattern: Hybrid working from their Bloomsbury office (Central London) 
 
St Martin-in-the-Fields Charity exists so that everyone has a safe place to call home, providing emergency financial help that can transform a person’s circumstances within days. The Charity also funds a range of projects across the UK, providing innovative services within healthcare, legal advice and mental health support to facilitate a long-term transition out of homelessness.  The Charity is at a pivotal stage in their development, building on the hugely successful BBC Radio 4 Appeal that will enter its 100th Anniversary in 2026, diversifying income streams to create year-round opportunities to donate. The BBC Radio Christmas appeal generates over £2M income for the Charity, providing a unique and long-standing opportunity to engage a diverse audience to the wonderful programmes that the Charity funds across the country. Key duties for this role include: 

• Develop, deliver and evaluate inspiring, innovative and cost-effective Christmas Individual Giving activity, driving engagement and optimising long term value from cold and warm audiences. 

• Ensure effective management of the annual BBC Radio 4 broadcast appeal, working with internal and external stakeholders to ensure opportunities to leverage engagement and net income are maximized across all relevant channels. These include broadcast, telephone, social media, paid search, SMS, email, inserts and mail. 

• Deliver the Christmas activity as part of an integrated approach, working collaboratively with the BBC, creative and media agencies and colleagues across St Martin’s Charity including the Fundraising, Communications and Programmes teams. 

• Work with the Leadership Giving Team to ensure high value giving opportunities arising out of the Christmas Appeal activity and Radio 4 Appeal Anniversary year are optimised. 

• Work collaboratively to optimise contactability across Christmas campaign activity, developing a seamless supporter journey that encourages regular giving and increases lifetime value.   

 
We’re looking for the following skills & experience: 

• Demonstrable experience of project management across a range of direct marketing channels including print & digital. 

• A strong track record of campaign planning, including ideation, proposition development, campaign execution and channel optimisation. 

• Experience of sourcing compelling content for utilisation across both online and offline channels. 

• Experience of working with creative, print, digital and media agencies, collaborating with them to get the best results. 

• Experience of using social media to target, communicate with and engage 

• Planning and budgeting experience in an individual giving context. 

• Experience of managing broadcast appeals, especially radio appeals is highly desirable. 

 
If you feel you have the skills, experience and passion to end homelessness in the UK, then we would love to hear from you! To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application. 
 
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

We are looking for two Individual Giving Fundraisers to join a team of over 10 to raise an incredible c£11m for a well loved national charity. One role will focus on general regular giving activities and campaigns and the other will be focussed on gaming.

These roles can be home based or London hybrid with 2 days a week in the London office.

The Charity:
A passionate, well respected charity providing dedicated support for health and end of life care. They have a staff of c4000 people securing c£170m last year. You would be joining a warm, inclusive team with a collaborative working culture. Benefits include 25 days annual leave (plus bank holidays), personal pension scheme, loan schemes for bikes and computers, an employee assistance programme and flexible Working.

The Role:
Develop the Marketing Plan for individual online and offline campaigns with all stakeholders, to meet agreed objectives, optimising campaigns in line with strategic priorities.

Manage the approach to audience targeting and segmentation, working with external media agencies for digital and cold direct mail campaigns.

Review artwork and copy to ensure it meets both campaign objectives, working with agencies to deliver a compelling creative concept relevant for the target audience.

Build and maintain campaign specific budgets and prepare detailed campaign management reports.

The Candidate:
Excellent understanding of all aspects of Direct Marketing techniques and methods for warm and cold activity.

Demonstrable experience of leading supporter development programmes involving a range of direct marketing techniques.

Experience of being responsible for managing and reporting on campaign budgets, and undertaking campaign analysis.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We're looking for a Supporter Care Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the Fundraising Team, this role is responsible for providing exceptional supporter care to our donors and fundraisers, ensuring accurate record keeping and reporting, and supporting various income streams for the charity including individual giving and community fundraising. It is an important role within the Fundraising and Communications Department, which is responsible for raising the profile of the organisation and the experiences of those we are here to help, and mobilising support to the cause.

This role will help acquire and steward existing and prospective supporters, including individuals, schools and faith groups taking part in fundraising events and activities, as well as one-off and regular donors. It will ensure people receive an excellent supporter experience, so that both they feel valued and informed about the impact they are making.

Salary: £28,080 - £32,240 annual salary
Contract: Permanent 
Hours: 37.5, Monday to Friday 
Location: Canning Town/Hybrid 

Other responsibilities include

Supporter Experience

• Be the first point of contact for all fundraising enquiries, providing information, support and materials quickly and efficiently.
• Ensure that supporters receive timely and relevant charity updates and thanks, and that all scheduled communications add value to the relationship.
• Assist in organising acquisition and donor care events (in-person and online), showcasing the service and encouraging a deeper connection to the cause.

Fundraising Administration and Best Practice

• Manage and update supporter records and report on fundraising activity and performance.
• Work with the Fundraising and Finance Teams to process donations and reconcile fundraising income.
• Prepare supporter data analysis reports to support planned activity.
• Assist with fundraising, marketing projects, and campaigns.
• Ensure activity and communications meet fundraising best practice, as well as our brand guidelines and organisational values.
• Ensure supporter data is handled sensitively and in line with data protection and our privacy policy.
• Keep up to date with fundraising best practice and legislation.
• Maintain a comprehensive knowledge of the organisation’s service provision and impact.

Community Fundraising and Individual Giving

• Lead on relationships with existing community supporters, including fundraisers, schools and faith groups, ensuring an excellent supporter experience.
• Help to identify opportunities to grow our community of supporters, and plan engagement initiatives and events that raise the profile of the organisation and lead to increasing levels of public support.
• Work with colleagues to acquire new supporters using a planned process of cultivation, conversion and stewardship.
• Support the Senior Individual Giving and Legacies Officer and Senior Philanthropy Officer to develop and implement campaigns and donor journeys.

Volunteering and Gifts in Kind

• Work collaboratively with volunteers and the Community Partnerships Team to ensure adequate support for fundraising activity and outreach opportunities.
• Work collaboratively with the Facilities Team to maintain and develop our food donation programme.

General

• To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

About you
Experience and skills

• Experience in an administrative role
• Excellent IT skills, working with a variety of systems including Microsoft packages and databases
• Strong planning and organisational skills including personal self-management, work administration, reporting and follow-up
• Understanding of the principles of and being passionate about supporter care

Abilities

• Communicate effectively, verbally and in writing, to internal and external stakeholders
• Build strong working relationships with supporters of all levels
• Work in a logical, organised manner with a high level of attention to detail
• Able to multi-task and be comfortable working as part of a small team, as well as independently

Personal qualities

• Proactive individual with a positive attitude who can work collaboratively across teams to achieve excellent outcomes
• Focused and results driven, with a readiness to seize new opportunities and source new ideas
• Creative and lateral thinker with a flexible attitude to changing priorities and environment
• Commitment to advancing mission and values of Your Place
• Willingness to work outside of normal office hours if and when required

Desirable criteria

• Experience working in fundraising environment
• Experience using a supporter database
• Knowledge of Code of Fundraising Practice, and fundraising laws and regulations
• Strong interest in working for a homelessness charity
• Committed to continuing professional development

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

FUNDRAISING OFFICER - EXPERIENCE ESSENTIAL

The Sunday Times Best Places to Work 2024 - Medium Organisation

MAIN PURPOSE OF JOB:

 We are seeking an experienced fundraiser with a passion for our mission to equip our organisation with the financial resources needed to meet our objectives as we work to scale our fundraising by growing our charitable income across all funding streams, maximising supporter engagement and fulfilling fundraising operational duties

This is a new role, joining a small but growing Fundraising and Events Team, and having a real input into our plans and strategies for the future. Reporting to the Head of Operations, the successful candidate will oversee most fundraising income generation activity.

The Fundraising Officer will build positive relationships to secure significant income and develop new relationships with groups, business and individuals, bringing in regular and targeted income through regular donations, fundraising campaigns and events. The ideal candidate will have fundraising experience covering several areas including Individual Giving; Fundraising Appeals/Campaigns as well as experience in managing the operational aspects of fundraising (database, compliance with codes of practice and fundraising regulations, creating fundraising campaigns and ‘asks’). Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief, and inspiring hope for the future in the individuals we support. 

MAIN DUTIES AND RESPONSIBILITIES:

Fundraising Overview

1. Develop, deliver, and monitor a fundraising strategy for The Cinnamon Trust.
2. Maximise the contributions and connections with local business and individuals.
3. Coordinate all appeals including The Big Walk across all income and media streams.
4. Research and utilise new fundraising streams and opportunities such as Payroll Giving, Legacies (with help from The Legacy Officer), in Memory Giving and Online Giving.

Supporter Engagement and Stewardship

1. Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to The Trust’s supporters.
2.  To be responsible for thanking all supporters and managing a supporter engagement journey – ensuring that effective processes are in place and driving levels of satisfaction and loyalty.
3.  Act as the ‘first point of call’ for all fundraising volunteers and maintaining excellent communication with supporters throughout these processes, in conjunction with other teams.
4.  Develop and implement Fundraising groups across the UK

Database Management

1. To ensure efficient, appropriate data capture and analysis for the purpose of effective stewardship, fundraising and communications.
2.  Maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed.
3.  Train other staff members to support general fundraising.
4.  Ensure all records, fundraising data and fundraising administration is kept up to date and all information is GDPR-compliant.
5.  Reconcile fundraising income with the Finance Manager, including Gift Aid claims, missed, failed payments and Direct Debit cancellations.

 Individual Giving

1. Develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.
2. Lead the growth of CT100 monthly giving.
3. Work with the Press and PR Manager on fundraising communication and to ensure donors are kept up to date on the difference their support makes.

Fundraising Appeals and Campaigns

1. Work alongside teams and PR and Communications Manager to promote The Cinnamon Trust.
2. Establish a corporate fundraising strategy with an accompanying narrative, alongside the PR and Communications Manager.
3. Tailor campaigns and appeals for different audiences and supporters alongside PR and Communications Manager to target corporates; smaller local businesses and individuals

Staff and Volunteers

1. Support with recruiting fundraising volunteers as appropriate.
2.  Work closely with Head of Operations and PR and Communications Manager  to ensure all fundraising is coordinated.

Wider organisational responsibilities

1. Read and adhere to all policies and procedures.
2. Lead on applications to charitable trusts or statutory bodies with support from the Head of Operations.
3. Undertake responsibilities associated with being a member of The Cinnamon Trust
4. Perform all the duties required by the post in line with The Trust’s ethos and values statement, its commitment to a policy of equal opportunity and its aim of serving the community in a caring and practical manner.
5. Carry out other duties as agreed by the Chief Executive Officer.
6. In agreement with your line manager, pursue a personal programme of learning and development to enhance your skills and performance.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

At the heart of our fundraising and marketing strategy is a real focus on building lasting, meaningful, and relevant relationships with all our supporters, demonstrating the importance and value of the contributions that they make. Our Individual Giving programme makes up a considerable proportion of our total income and the primary responsibility for this role is providing important support for this vital programme. You’ll love talking to our supporters, taking time to understand them, listen to what they are interested in and making sure they feel valued. Starlight’s reputation for supporter care will really matter to you and you’ll naturally want to be accurate, efficient and effective in dealing 3 with queries, handling and recording donations on CRM and ensuring that appropriate and timely responses are sent to all supporters. You’ll also enjoy developing your fundraising skills and supporting Individual Giving activities to ensure we are delivering the best activities for our supporters to drive more donations. With your experience and expertise, you’ll support our reputation for positive, warm touchpoints and excellent customer service.

LSE is committed to building a diverse, equitable and truly inclusive university

Philanthropy & Global Engagement

Regular Giving Officer

Salary from £33,558 to £38,541 pa inclusive with potential to progress to £41,404 pa inclusive of London allowance

The London School of Economics and Political Science (LSE) is a world-renowned institution for the study of the social sciences in their broadest sense, from economics, politics and law to sociology, anthropology, information systems, accounting and finance.

The School is entering an exciting period in its 125-year history. LSE 2030 will deliver a new strategic direction that will preserve and build on LSE’s status as a world leading social science university that educates brilliant minds and creates knowledge that can transform global societies for a global impact.

In November 2021, LSE publicly launched a major new philanthropy Campaign – Shaping the World – to underpin the LSE 2030 goals. Over 80% of our £350 million Campaign goal has already been raised, generating huge momentum within the School and among our global network of supporters. There couldn’t be a better moment to join us.

LSE’s Philanthropy and Global Engagement (PAGE) division engages with alumni, supporters and friends, volunteers, organisations and the wider community to support their lifelong relationship with LSE, to further the strategic aims of the School and to increase philanthropic income for agreed School priorities. Within PAGE, the Regular Giving team coordinates, plans and delivers a program of activity to encourage gifts to the School in support of strategic priority areas.

The Regular Giving Officer will help deliver a diverse, multi-channel regular giving programme, with a particular focus on implementing donor journeys for key audiences. They will also play a key role in creating stewardship content and ensuring an excellent donor experience for all donors to the regular giving programme.

The Regular Giving Officer will have proven experience of:

• Planning, gathering and creating content for regular giving and/or stewardship collateral demonstrating the impact of philanthropy, such as direct mail appeals, impact reports and donor e-newsletters.

• Coordinating and writing thank you letters and other bespoke communications.

• Strong project management and planning skills, with the ability to balance competing priorities.

• Collaborative working and building effective relationships with internal and external colleagues, stakeholders and suppliers to meet objectives.

• Using data and systems effectively to record, track and plan their work.

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

 If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. 

The closing date for receipt of applications is Monday 15 July 2024 (23.59 UK time).

Regrettably, we are unable to accept any late applications.