Family Support Practice Manager Jobs in Manchester

ABOUT US

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE

We have a fantastic opportunity for someone to join us in the position of Benefits Entitlements and Claims Support Officer, to work on either a full or part time basis. Job Share applications are also welcome.

This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6 million households in the UK.

NEA’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. The post holder will be responsible for giving comprehensive benefit entitlement advice and support to householders. The post holder will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.

WHAT YOU WILL NEED TO SUCCEED

You will have a good understanding of Welfare Rights, including entitlements, systems, claim processes and current legislation and practices. Demonstrable experience of providing advice via telephone and face to face.

You will need good organisational skills, excellent communication skills as well as an understanding of the needs of low income, vulnerable or disadvantaged householders.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.

WE ARE OFFERING

· £28,163 – £33,205 (FTE) – Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.

· 11½% non-contributory pension.

· 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.

· Flexible working arrangements including the opportunity for Hybrid working.

· Enhanced family friendly payments.

· Employee Assistance Programme.

· Employee benefits platform.

· 18-Month Fixed Term Post.

The closing date for all applications is 12:00 noon 13 January 2025. We anticipate interviewing the two weeks commencing 20 January 2025. Full details of the posts and an application form are available on our website.

HOW TO APPLY:

To apply click 'apply via website'.

Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927

Are you an experienced leader with a vision for empowering communities and volunteers?

We are seeking FOUR motivated and experienced Community Support Managers to lead and manage our regional community support function that truly impacts those living with and affected by MND. These roles are home-based and have travel requirements across the designated region. These roles offer the opportunity to lead and support both staff and volunteers in delivering exceptional local services.

We are recruiting Community Support Managers to cover the following areas:

Central & West: Bristol, Wiltshire, Gloucestershire, Bath & North-East Somerset, West Midlands, Central & East Midlands, Somerset & Dorset, Devon & Cornwall, and Thames Valley

South-East: London, East and West Sussex, Hertfordshire, Essex, East Anglia, Hampshire, Isle of Wight and Jersey, Surrey and Kent

North: Cheshire, Merseyside, Greater Manchester, Lancashire and Cumbria, North-East, Yorkshire and North & North-East Lincolnshire

Devolved Nations: Wales and Northern Ireland

Candidates must be located within or close to the region they are interested in.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

As a Community Support Manager, you will:

• Lead and manage a team of Community Support Coordinators (CSCs), ensuring their training, development, and wellbeing.
• Collaborate with the Volunteering Team to support recruitment and retention of key volunteer roles.
• Facilitate a community of practice with colleagues to ensure consistent service delivery and knowledge sharing.
• Maintain awareness of external services and partnerships to enhance local support provision.
• Oversee regional data collection and reporting to inform business planning and align with organisational objectives.
• Ensure compliance with key policies, including safeguarding, GDPR, and health and safety, empowering your team to follow best practices.
• Work with the Head of Regional Services and Partnerships to develop local and regional plans for improving support services.
• Report regularly on regional activities, challenges, and impact using agreed processes.
• Develop and maintain partnerships with external organisations to enhance services.
• Support the implementation of new initiatives and provide cover for team members as needed.

About You:

We're looking for an inspiring leader with the skills and experience to excel in this role. You should have:

• Proven experience managing remote teams, including both staff and volunteers.
• Strong communication, interpersonal, and presentation skills.
• Skills in performance data management and reporting.
• A track record of delivering support services in statutory, private, or voluntary sectors.
• Experience managing risk and safeguarding.
• The ability to build and maintain relationships with diverse communities and external partners.
• A commitment to inclusion and diversity.
• Excellent organisational skills with the ability to prioritise and make independent decisions.
• Proficiency in computer literacy.
• Flexibility to work occasional unsocial hours.
• A full driving licence.

If this sounds like the perfect opportunity for you, apply now to join a dedicated team making a real difference every day!

The full job description is available in the candidate pack.

Salary: £43,600 per annum

Hours: 37 per week

Location: Home-based with travel requirements across designated region.

Contract: Permanent

Regions:

Central & West: Bristol, Wiltshire, Gloucestershire, Bath & North-East Somerset, West Midlands, Central & East Midlands, Somerset & Dorset, Devon & Cornwall, and Thames Valley

South-East: London, East and West Sussex, Hertfordshire, Essex, East Anglia, Hampshire, Isle of Wight and Jersey, Surrey and Kent

North: Cheshire, Merseyside, Greater Manchester, Lancashire and Cumbria, North-East, Yorkshire and North & North-East Lincolnshire

Devolved Nations: Wales and Northern Ireland

Candidates must be located within or close to the region they are interested in.

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience leading, supporting and measuring performance for remote teams with staff and volunteers.

• Skilled in performance data management and reporting.

• Demonstrable understanding and delivery of support services in the statutory, private and/or voluntary sectors including value.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

We're looking for a Product Marketing Manager to take a lead role in managing product marketing and communications for users of Oak National Academy.

You would be part of an innovative organisation working to support teachers and improve pupils’ access to quality education.

We do things differently at Oak and are always looking to improve our ways of working and challenge the status quo. Why not join us and be part of an innovative organisation working to support teachers and improve pupils’ access to quality education?

We provide free access to thousands of adaptable lesson resources and share inspiration, expertise and best-practice advice on curriculum design.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE THIS ROLE EARLY

We’re looking for an experienced product marketing professional to:

• • Manage the planning, delivery and evaluation of marketing and School Support campaigns and communications that drive the growth of users on Oak. 

  • Build and manage important partnerships to improve how we attract, support and retain teachers on Oak’s products.

  • Develop tailored marketing content and in-product developments to engage and build advocacy amongst teachers and school leaders.

  • As a member of the Oak Team, contribute to the planning and culture of the organisation.

  • Work in cross-functional and product oriented squads with colleagues from across the organisation, as required.

  • Deputise for the Lead Product Marketing Manager and Support and take on other general responsibilities as required.

You will need:

• 5+ years experience in product marketing.
• Proven success in collecting, analysing and using qualitative and quantitative data to inform continuous improvement.
• Extensive knowledge of supporting a product’s users and driving growth.
• Proven success in managing stakeholders and working collaboratively with others.

We’re actively looking for candidates from diverse backgrounds to work with us to shape Oak’s future. Apply for this role through Applied, a hiring platform we use that’s designed to remove bias from the recruitment process and create a fair experience for everyone.

We offer flexible working where you can base yourself at home or in a co-working office of your choice; whichever works best for you. We work a 36-hour a week and most colleagues finish early on a Friday or take every other Friday back to ensure they keep a healthy work-life balance. We believe in continually getting better as an organisation and as individuals and so there are plenty of opportunities for growth and a generous Learning and Development policy. Our team is supported with generous maternity, paternity and adoption leave so that their families get a fantastic start.

TLC: Talk, Listen, Change is a dynamic, leading relationships charity based in Greater Manchester. 

The role
This role will work collaboratively within Manchester City Council’s multi-disciplinary Thriving Families Team to support families where children are open to Child Protection or Child In Need plans by working with the person who is causing or has caused harm. The Domestic Abuse Prevention Worker will strive to make contact and work on a one-to-one basis with perpetrators of domestic abuse identified through the Thriving Families multi-disciplinary team. By delivering a tailored intervention we aim to increase the perpetrator’s accountability and motivation to change, whilst reducing risk to victims and children. The Domestic Abuse Prevention worker will work closely with the Thriving Families Team and existing agencies as part of a co located multi agency approach. The Domestic Abuse Prevention worker will work closely with the victim/survivor service to review risk, develop safety plans, and improve outcomes for all parties involved.

We believe in fostering a work environment that supports flexibility and productivity. We understand that everyone has unique needs and responsibilities, and we are committed to accommodating flexible working arrangements to help our team members perform at their best. Whether you need to adjust your hours, work remotely, or explore other flexible options, we are open to discussing and accommodating your requests. Join us and experience a workplace that values your individual work style and well-being.

This post is subject to an Enhanced DBS Check

Key Responsibilities:

Interagency work 

• Work to embed the Domestic Abuse Prevention role into multi-agency responses to domestic abuse in the area, in line with the Thriving Families Manchester Team.
• Support other professionals within the Thriving Families Team in responding to service users in a way that aligns with the aims and ethos of TLC.
• Working closely with other professionals to ensure that risk management and safeguarding duties are effectively met. 
• Develop and maintain effective partnership working with statutory, private, and voluntary agencies to address the issue of domestic abuse. 
• Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer. 
• Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user. 
• Be flexible and willing to work in all types of environments. 

Case management 

• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework. 
• Manage a case load focusing on working with perpetrators of all levels of risk of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both, support and motivation to change.
• Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and workload reviews for the whole service. 
• Attend regular case management meeting with the TLC Service Manager and regular meetings within the Thriving Families Manchester Team.
• Attend clinical and practice supervision. 
• Take appropriate steps to protect where there is an imminent risk to another person. 

Recording and administration 

• Ensure that case files and records are accurate and complete and are kept and in compliance with Data Protection Act requirements. 
• To enter all the required information into organisational electronic case management system to enable tracking of service user change, multi-agency working and risk management. 
• Weekly maintenance and accurate and secure audit trail of all relevant communication. 
• Comply with the data protection and information sharing protocols to support the Thriving Families Model. 

Direct work with service users 

• Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time on service.
• Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to address their abusive behaviour.
• Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g., housing, substance use etc. 
• Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs. 
• Undertake assessment of risk, needs and attitudes to inform the individual service user’s intervention plan. 
• Ensure that risk assessment and risk management procedures are followed.
• Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families. 
• Work closely with the victim services supporting the partners, ex-partners, new partners, and family members of service users in managing risk and developing intervention plans, as part of the Thriving Families model.
• The welfare and safety of children and young people is paramount, considered in every aspect of your work, address parenting needs where appropriate and taking action to safeguard children. 

General

• Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, to uphold standards of best practice. 
• Represent the service at local events; deliver training and presentations as required. 
• Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process. 
• Be confident to evidence reflective practice in all aspects of work, sharing learning and
• Be committed to reviewing individual and team practice and undertake regular training. 
• Act with integrity and respect when interacting with service users, employees, agencies, and individuals. 
• Competent in defensible decision making, recording and being held accountable.
• Show initiative in tackling issues within the service and in relation to other agencies. 
• Act as a champion for the implementation of the pilot programme in your area 
• Must be able to travel across the pilot area as required. 

Antibiotic Research UK is the UK patient organisation for people impacted by antibiotic and antimicrobial resistance (AMR). Our legitimacy comes through our small-scale research projects, our engagement with patients and their families, and from our direct support of patients through our information service and peer-support activities. To meet increasing demand, we are looking to expand our patient support services in 2025 and beyond.

We are currently looking for two highly motivated registered nurses to work independently from home, to provide information to patients about antibiotic usage and anti-microbial resistance, for 12 hours a week each. Flexible working can be discussed with candidates.

12 hours per week, remote, flexible.

Salary £35-38K pro-rata

Start Date – ASAP

If you are interested in applying, please send a 2-page CV, and a covering letter including information of your relevant skills and experience and telling us why you are the right person for the role.

The deadline for applications is Wednesday 8 January 2025. Interviews will be held online in January 2025, dates to be advised to successful applicants.

Please note that our website is currently under redevelopment, so some of the non-clinical content is not up-to-date at present.

These roles are funded by the National Lottery Community Fund.

ROLE DESCRIPTION

About our information service

Our information service operates by website self-serve (Ask ANTRUK), e-mail and telephone. It is our first point of contact with patients who are impacted by antibiotic and antimicrobial resistance. We listen to what our patients and families tell us, provide them with useful information about AMR-related topics, and help them know what questions they need to ask relevant medical professionals.

We are not:

An emergency service

A diagnostic service

·A prescribing service

A talking therapy or counselling service

Role dimensions

1 To empower people to be better able to take care of their own health in relation to AMR.

2 To empower people to be more able to engage with medical professionals and advocate on behalf of themselves and their family members.

3 To provide an information service by e-mail and by telephone, to patients, families, and carers.

4 To provide information leaflets electronically to patients/families/carers.

5 To ensure that equality of access to service provision underpins information provision.

6 To deliver the information service in line with any requirements of grant-funders, which may vary from time-to-time.

7 To actively participate in evaluation of the impact of the charity’s information service including through patient feedback.

8 To be committed to the continued development and improvement of the information service.

9 To give people information about the charity’s peer-support and patient engagement activities and contacts for both.

10 To attend regular (currently monthly) online Peer Support meetings, to support the Peer Support manager in delivering the meetings and picking up any medical issues that come up as required with patients, family members and carers.

11To sign-post people making enquiries to other sources of assistance including, but not limited to, NHS services and other charities.

12 To maintain comprehensive records of interactions with people using the service including information giving and sign-posting: to ensure the patient database is kept up-to-date.

13 To update the “Ask ANTRUK” information which is posted on the ANTRUK website when new questions are asked and answered by the information service.

14 To occasionally attend meetings to talk about the charity’s information service – virtually or, more rarely, in person

15 To attend occasional meetings of charity staff and stakeholders.

16 To contribute positively to the charity’s overall development and growth.

17 To comply with the organisation’s safeguarding policy at all times.

18 To comply with GDPR as it applies to information services.

19 Any other reasonable requirements of the role.

Essential criteria to succeed in the role

1 Registered nurse, currently registered with NMC

2 Good understanding of antibiotic use and complications thereof.

3 Good understanding of infection management and control guidance.

4 A commitment to staying up-to-date with knowledge and practice.

5 A professional ethos including, for example, in relation to setting appropriate professional and personal boundaries.

6 Empathy and compassion, balanced with an encouraging and coaching style.

7 Good written and spoken English.

8 An ability to write medical information in clear, understandable terms.

9 Computer literate and willing to learn and adopt new systems.

10 A positive attitude to the development of services and the charity as a whole, constantly looking for ways to improve services for patients.

11 A “one-team” approach valuing the skills, experience, and ideas of colleagues across organisations.

12 A real interest in AMR and how ANTRUK as a charity makes a difference to patients, families, and carers in the UK context.

Desirable

1 Previous experience of providing advice in a similar setting.

2 Previous experience of working for a charity.

3 Knowledge of the differences between the four countries of the UK in terms of NHS service provision.

4 Please note that our website is currently under redevelopment so some of the non-clinical content may not be up-to-date at present.

Who we're looking for

We are seeking a proactive, adaptable, and creative individual with a detailed understanding and experience of working within youth-based community and faith groups across the UK. The ideal candidate will have outstanding verbal and written communication skills, experience in stakeholder engagement, and the ability to work both autonomously and as part of a team.

You will have experience in developing and delivering training, a strong understanding of IT applications (especially MS Word, Excel, and PowerPoint), and a proven track record of driving projects to achieve agreed outcomes. You should be highly organized, self-motivated, and possess excellent networking skills.

Main role & responsibilities

In this role, you will be an active member of our programmes team and will work across our portfolio of programmes. You will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. You will recruit suitable delegates to workshops, working closely with a range of organisations and families.

You will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events. You will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements. 

We welcome the unique contributions that you can bring and positively encourage applicants from all underrepresented  backgrounds, particularly those from minority ethnic groups or individuals with lived experience of gaming and gambling harms.

Interviews: 20th and 21st of January

For more information or to apply, please click 'apply' to be directed to our website. 

We’re looking for a creative and passionate person to join our Content team in a maternity cover role for up to 12 months. 

As our Content Manager, you will have a background in content design, curriculum design and experience applying learning theory to create impactful learning experiences.

You will lead our exciting Education and Foundations programmes to deliver high-quality, accessible content that meets the needs of our young people and our delivery partners.

In this role you will:  

• work in a multi-disciplinary team  

• plan and design engaging programme content in a variety of formats, using established design thinking and content design approaches  

• make sure programme content provides clear opportunities for curriculum links (e.g. Language, Literacy, Numeracy, Gatsby, SHANARRI) and employability focus

• design and deliver enhancements to our Education website, managing content through a bespoke Content Management System 

• manage editorial processes and build stakeholder relationships  

• work directly with external suppliers and partners 

• embody and promote content design best practice in your work.  

This is a fantastic opportunity to bring your creative, organisational and problem-solving skills to a team that plays a key role in setting our young people up for success.  

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Content Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Content Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3305

Patient Empowerment Co-ordinator

24 hours per week, remote with occasional travel.

Salary £30,000  pro-rata

Closing date 15th January 2025.

Antibiotic Research UK  (ANTRUK) is the UK patient organisation for people impacted by antibiotic and antimicrobial resistance (AMR). Our legitimacy to advocate for change, with policy makers and NHS organisations, comes from our small-scale research projects, our engagement with patients and their families, and from our direct support of patients through our information service and peer-support activities.

As part of a planned expansion, we are now looking to appoint a Patient Empowerment Coordinator. This is an exciting new role with an opportunity to build upon our existing patient engagement activities and to develop new workstreams for 2025 and beyond.

To be successful in the role you will need previous experience in service-user engagement, preferably engagement that informs policy and practice change. You will be highly organised, have great people skills, and be a skilled facilitator. Above all, you will be passionate about improving the lives of people in the UK impacted by AMR through this key role at ANTRUK.

Please note that our website is currently under redevelopment so some of the non-clinical content may not appear to be.

Please also see the ROLE DESCRIPTION for more information.

Charity People is partnering with Auditory Verbal UK to recruit a CRM Manager to join their team.

Committed to raising expectations and outcomes for deaf children in the UK, the organisation provides direct support through a family-centred, early intervention therapeutic approach which equips parents and caregivers with the tools needed to support the optimum development of their deaf child's listening and spoken language.

As CRM Manager joining you'll be joining a small, passionate team, within an organisation that values, develops and retains its staff and which places wellbeing at the heart of its culture.
 

CRM Manager

Contract: Permanent role with fully flexible working options including part time (minimum four days per week) supported and considered

Salary: £40,000 per annum

Location: Hybrid or remote - the charity's office is in Bermondsey, London and the postholder can choose to spend time in the office weekly or to be based remotely anywhere in the UK

Benefits: generous 27-day annual leave entitlement plus one extra "privilege day", and 7% employer pension contribution

Closing date for applications: midnight on Thursday 9th January

First and second stage interviews will be held remotely weeks commencing: 13th and 20th of January

Joining as CRM Manager you will hold responsibility for the Salesforce CRM including data usage, behaviours and data protection within the organisation. You'll work both strategically and operationally to ensure that the wider AVUK team optimises Salesforce and will have a significant impact on the way the organisation uses and develops the CRM, improving processes and innovating new ways of working.

Core responsibilities within your role will include:

• Management of the Salesforce system, ensuring it is configured and maintained to support the business processes and reporting requirements of AVUK
• Develop and implement a CRM strategy, roadmap and governance framework in consultation with key stakeholders and users across the organisation
• Provide Subject Matter Expertise, training, support and guidance to Salesforce users, ensuring they have the skills and confidence to use the system effectively and efficiently
• Monitor and evaluate the performance and impact of the Salesforce system, using data and feedback to identify and prioritise improvements and innovations
• Ensure the ongoing integrity and completeness of data
• Work with external consultants and developers to deliver enhancements and integrations, ensuring they are aligned with the CRM strategy and best practices
• Optimise the benefits of the CRM across data imports, bulk updates, ad hoc analysis
• Exploit the user configurable functionality of Salesforce, including custom views, charts, dashboards and reports
• Work to understand and keep abreast of new technologies and applications and their impact on optimising CRMs
• Ensure the Salesforce system complies with data protection, security and quality standards, policies and procedures.
• Manage the CRM budget and resources, ensuring value for money and return on investment

The CRM Manager will be a key member of the team working across the organisation to support best practice in data storage, processing and interpretation. A natural 'data scientist', you'll reliably support internal customers in their understanding, adoption and use of good data practices, while managing key relationships with external suppliers.

We would love to hear from you if you have the following skills and experience:

• Significant experience of managing and developing a CRM system, ideally Salesforce, within a complex and dynamic organisation
• Strong project management and problem-solving skills, with the ability to deliver CRM projects and initiatives on time and within budget
• Strong analytical skills and experience in use of data science skills in the context of optimising CRM systems
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders and users
• High level of IT literacy and proficiency, with the ability to use various tools and platforms to analyse, manipulate and present data
• Knowledge and awareness of Data Protection and implementing organisational policies
• Ability to coach and train others

We're particularly interested to receive applications from candidates who have the below, although this is in no way essential:

• Relevant qualification or certification in CRM, Salesforce or related field
• Experience of working in the charity sector or with a fundraising CRM system

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Job title: Senior Partnership Manager

Location: London, Birmingham or Manchester, with the option to work remotely for up to 60% of your time per month

Salary: £42,000 - £46,000 (London), £39,000 - £43,000 (Manchester, Birmingham)

Hours: 5 days per week (37.5 hours), open to flexible working arrangements

Contract: Permanent

Overall purpose:

The main purpose of the Senior Partnerships Manager role is to lead on the delivery of first-class account management and development of corporate partnerships that maximise impact and income for Breaking Barriers. The role has line management responsibility to Partnership Managers who are responsible for the delivery of their portfolios and projects to drive the team’s strategy. 

Working closely with the Director of Income & Engagement, Head of Corporate Partnerships, and other Senior Fundraisers, you will be responsible for launching and retaining partnerships, deepening relationships and identifying opportunities for growth. This will include the planning, testing and implementation of new corporate partnership ideas and initiatives to help Breaking Barriers in its mission.

The successful candidate will have experience managing and/or securing complex five and six figure partnerships and a proven record achieving significant account growth and retention targets. You will deploy your influencing skills and ability to build profitable relationships to great effect as you take a leading role identifying and nurturing future strategic partnerships. Ideally, the successful candidate will also have line management experience and the ability to develop talent within the team. An understanding of the HR & Talent Development and/or CSR spaces would be advantageous.

Role Summary:

• Work with the Head of Corporate Partnerships and other Senior Managers to ensure the successful delivery and continued growth of our corporate partnerships and business development strategies at Breaking Barriers
• Manage a portfolio of strategic partnerships, and support the wider Partnership Management team to deliver on their key partnerships and maximise value
• Drive growth at Breaking Barriers through identifying and developing opportunities for additional income from existing partners, and by proactively engaging new business prospects
• Provide leadership to line reports, encouraging their professional development and the growth of their partnerships
• Lead on developing and driving forward the Business Behind Refugees movement as a key business development and partnership development tool
• Represent the Corporate Partnerships team as a senior fundraiser, utilising expertise and relationship skills to advocate both internally and externally
• Ensure timely and accurate data collection and reporting on corporate partnerships income
• Work with the Head of Corporate Partnerships to develop and implement effective policies and procedures for demonstrably successful corporate partnership account management

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Saturday 4th January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

We are thrilled to be working in partnership with Spurgeons, who believe in creating brighter futures for children, young people, and families. Every service they offer supports those in need, empowering them to thrive.

As the Fundraising Manager Grants and Tenders at Spurgeons, you will play a vital role in driving the growth of Spurgeons voluntary income, with a target of reaching £5,000,000, and expanding the reach of their Family Hub services across the UK. 

This role is not just about numbers—it's about transforming lives. You'll lead a dynamic team of fundraisers, crafting compelling grant applications and proposals that resonate with Spurgeons mission. Your strategic thinking and proven track record in developing and managing grants will be crucial as you work alongside passionate colleagues to secure the funds that fuel our work.

The successful candidate must be able to demonstrate:

• Excellent experience in writing strong, emotive, persuasive copy for bids and proposals
• Experience of researching prospects and developing a pipeline
• Experience in developing mutually beneficial partnerships with key internal and external stakeholders
• Strong knowledge of best-practice fundraising techniques and commercial/business awareness
• Proactive and target driven. Comfortable being in a high performing, target driven environment. 

By month 3, you’ll have completed a detailed review and understanding of Spurgeons fundraising strategy. By month 6, you’ll have showed progress in increasing income through implemented strategies. By month 12, you’ll be able to demonstrate significant improvement in grant income and significant progress in Spurgeons’ grant and commissioned services strategies. 

This is an exciting opportunity to join a Partnership and Development team that isn’t just goal-driven, but fueled by creativity, passion, and a love for bold ideas to drive positive change! You’ll be part of a team that celebrates successes and believes in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work. 

For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Closing date for applications: Sunday 19th January 2025

Please note applications are being reviewed and interviews will be conducted on a rolling basis. 

When a suitable candidate is found the role will close so please apply without delay to avoid disappointment.

A note from Charisma

Don’t feel like you meet all of the requirements?  We’d still love to chat, we’re a people first recruitment partner.  We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations

The role of Communications and Marketing Coordinator sits within the Communications Team at Kids Matter. As we seek to grow our audiences, our influence and ultimately our impact, it’s an exciting time to join the team. This role will predominantly be responsible for the day-to-day fulfilment of email marketing, maintaining our social media presence and ensuring the website is kept up to date.

Working closely with both the Head of Communications and Content Manager, this role will also be heavily involved in supporting other areas of the organisation, particularly fundraising and partnerships.

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Communications and Marketing Coordinator role involves:

• Being responsible for the full creation process (building, testing, QA, data and distribution) of email marketing campaigns using Mailchimp.
• Helping plan and execute fundraising campaigns by creating audience-centric user journeys.
• Bringing new ideas and leverage new opportunities within social media to enable Kids Matter to further build its profile.
• Being responsible for ensuring the Kids Matter website is regularly updated with fresh and relevant content.

About you

Are you enthusiastic for what digital can offer organisations? Do you love social media? Can you help enhance Kids Matter's online presence? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Communications and Marketing Coordinator position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 13/01/2025. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.

Job Summary

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

We are recruiting for a Digital Lead to join our Schools and Colleges Early Support Service (SCESS), which offers direct remote support to children, young people, families and school staff across England. This exciting new role sits within our renowned Schools Division, whose vision is one where all schools and colleges in the UK are mentally healthy.

We are seeking a confident with IT user, specifically in Microsoft Office, websites and Salesforce (or common customer relationship management (CRM) software). You will demonstrate strong written and verbal communication skills to successfully interact with internal and external stakeholders to help improve processes. You will work closely with our Project Manager leading on digitalisation projects, therefore previous experience of assessing and prioritising development ideas to implement changes would be helpful in this role.

You will join us at an exciting time for our digital transformation projects, so there will be opportunities for personal and career development. For example, leading on key projects in collaboration with colleagues with expertise in areas such as user experience (UX), project management and Salesforce.

Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration
Fixed-term, 12 months.

Closing date for applications
Midday (12pm), Monday 6 January 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview
Shortlisted applicants will be notified no later than Friday 10 January 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews
Interviews will be held remotely on Thursday 16 January 2025.

The Girls’ Network aims to inspire and empower girls from the least advantaged communities by connecting them with a mentor and a network of professional role models who are women. We have a large and growing network of supporters, mentors, schools and partners across eight regions of England.

We are now looking for a Senior Fundraising Manager to join our team.

THE ROLE

• We are going through an exciting period of development, with significant opportunity for growth within our corporate partnerships and high levels of interest to build-on and develop. The role would suit someone who is looking to work with a high degree of autonomy and who welcomes the chance to be innovative and strategic, whilst being supported to achieve their goals, working with our Fundraising & Communications team (currently four staff) and collaborating with our regional Network Managers.

About you:

• You will have at least five years relevant experience, ideally with at least three years working in corporate partnerships/fundraising and be able to demonstrate previous success in generating income and achieving targets. You will be an exceptional communicator with the confidence to work on your own initiative and to build relationships with internal and external stakeholders.
• You will be well organised with excellent attention to detail, work well under pressure and have the ability to think both strategically and operationally. Experience of working with CRM systems is preferred.
• You have a good understanding of the disadvantages faced by both women and those from the least advantaged communities and have a drive to rectify the inequalities that currently exist.
• You understand the time and resource limitations of a small charity, and you thrive on the potential to make a real difference with your work.

Income Generation

• Account manage a portfolio of corporate partners and public sector organisations, to meet operational priorities and annual income targets, providing an excellent supporter experience
• Develop funding propositions and case for support to meet priorities, working closely with Head of Fundraising and Head of Programmes
• Collaborate with Network Managers on regional corporate partnerships, to ensure consistent supporter experience and identify opportunities for development, as appropriate.
• Manage prospect pipeline with a focus on priority sectors, working within wider capacity for new business
• Promote payroll giving and other employee fundraising activities and campaigns.
• Oversee calendar of third party events, liaising with external partners
• Provide internal management information and reporting to colleagues, as required.

Engagement

• Develop a suite of engagement materials working with Communications Manager and external suppliers.
• Collaborate with Communications Manager on annual communications plans, including fundraising campaigns in support of International Women’s Day and The Big Give.
• Work with Communications Manager to ensure regular updates to website and other digital channels (social, e-newsletters), identifying opportunities for partnership activities.

Stewardship

• Develop account management processes, ensuring timely impact reporting or other agreed deliverables.
• Ensure all donations and supporters are thanked in a timely and appropriate mode to their giving channel.
• Keep all relevant donor contact history and financial information up-to-date on Salesforce, ensuring adherence to GDPR and other relevant good practice.
• Work with Head of Fundraising & Communications and CEO to deliver appropriate partner recognition including events and other engagement activities.

WHAT YOU WILL BRING TO THE ROLE

Essential skills, knowledge and attributes

• Proven experience in the charity sector fundraising across income streams
• A skilled and confident relationship builder who enjoys maintaining and sustaining contacts
• Extremely well organised and self-motivated
• Business acumen – the ability to recognise opportunities to help achieve income targets
• Strong written and verbal communication skills
• Commitment to gender equality and social mobility
• Confidence managing stakeholders
• Resilience and optimism

Desirable skills, knowledge and attributes

• You are flexible in your approach to working with a small organisation and understand the time and resource limitations
• You have safeguarding knowledge
• You have experience of Salesforce or another CRM system

OUR BENEFITS

We want to help everyone achieve more at work as well as in their personal lives and in their wider career, so that they feel proud of the part they play at The Girls' Network. We are committed to providing equality of opportunity in employment and to developing working practices and policies that support work-life balance.

Benefits

• Pension scheme; employer contribution of 3% and employee of 5%
• 27 holiday days per year, plus public holidays (pro-rata)
• Extended and comprehensive sick pay policy
• Enhanced Family Leave pay policy

Learning & Development

• Annual training budget upon completion of your probation period (pro rata)
• Professional development support and allocated time off for training
• Continual learning and development through team days and whole staff training

The Way We Work

• Flexible working policy: we respect that people have commitments and provide flexible working hours through discussion
• A positive and supportive team culture, regular check-ins and optional social events
• Working from home allowance to support you with essential tech needs
• We support you with a Girls’ Network buddy who you can reach out to beyond the induction period

HOW TO APPLY

• Visit our website for the candidate pack and details on how to apply.
• Closing date is 9am Friday 3rd January 2025. Interviews will be held online on during the week commencing 13 January 2025.

Good luck with your application.