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Join a leading heart and lung charity where your financial expertise will directly fund life-changing medical breakthroughs and support patients with serious conditions.
 
About Royal Brompton & Harefield Hospitals Charity
 
Royal Brompton & Harefield Hospitals Charity exists to create new possibilities for people with heart and lung diseases. Working closely with Royal Brompton & Harefield hospitals – part of Guy's & St Thomas, the largest foundation trust in England – we fund life-changing projects to expand medical understanding and find innovative treatment options; to renew and upgrade equipment; and improve the everyday experience of patients and staff alike.
 
Each year we grant around £6m to fund projects at our partner hospitals, including:

• Equipping Royal Brompton Hospital with a high specification genetic sequencer to screen and plan treatment for patients and their families
• Creating a new consultant fellowship in imaging related to structural heart disease
• Providing core funding for the rb&hArts programme combining improvements to the hospital environment with therapeutic activities such as Singing for Breathing
• Supporting three fellowships annually to support allied health professionals in pursuing research projects
• Funding the Road to Recovery programme to provide mental health support for patients with long Covid
• Committing £100,000 to a Patients' Fund each year, to support around 40 micro-projects from palliative care 'comfort boxes' to better seating and new televisions on wards

 
Our funding comes from the fundraising efforts of thousands of supporters as well as income generated by our investments in property and equity markets.
 
We have a small, committed and skilled team of about 32 staff with expertise across fundraising, marketing, HR, property management, grant-making and financial management.
 
The Role
 
Position: Financial Accountant
Reporting to: Head of Finance
Location: Hybrid working, blending home working within any of our three locations in Chelsea or Harefield Hospital (minimum 40% of time in the office)
Salary: £45,000 PA
Terms: Permanent
Benefits: 27 days holiday plus bank holidays, increasing by an extra day per year after three years in service, to a maximum of 30 days. Employer pension contribution of 6%. Excellent staff development and training opportunities, with a ring-fenced budget. Access to an employee assistance programme.
 
How to Apply
 
To apply, please complete an application with CV and supporting statement.
We encourage suitable qualified applicants to apply ASAP.
 
Application deadline: Sunday 31st May 2026 23:59 hours
Screening session: 3rd, 4th or 5th June (TBC)
In-person formal Interview and assessment: 8th June (TBC)
 
Ready to make your financial expertise count where it truly matters? Apply now and help us fund the next medical breakthrough.

REF-228 548

Working as part of our Digital (Acquisition & Loyalty) team, you'll help plan, deliver and optimise digital marketing activity across paid social, PPC, display and email. You'll support campaign delivery from briefing through to reporting, using data and insight to inform decision‑making and continuous improvement.

This role works closely with colleagues across marketing, digital, fundraising, data and content teams, as well as with external agencies, to ensure activity aligns with wider organisational priorities and delivers against agreed targets. Travel will be required to quarterly meetings in London Hubs.

Essential experience

• Experience in planning, delivering and optimising paid social campaigns
• Experience in using Google Analytics and paid social platforms to extract and analyse data and report on marketing performance
• Campaign building and digital analytical skills
• Experience implementing tracking for paid social campaigns and working with relevant ad platform functionality

When completing your application please refer to your skills, knowledge and experience in relation to the Person Specification and Job Description document. Please also ensure that you outline how you meet the above essential experience criteria.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Role Purpose

The Coordinator role provides high-quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.

 Key Responsibilities

 1. Operational & Administrative Support

 · Act as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.

· Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.

· Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).

· Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.

· Support with provision of data for analysis and insight

· Administer internal systems including intranet content, document repositories and online resources.

· Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.

· Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics..

2. Project & Process Coordination

· Provide end-to-end project support to central teams, including scheduling, documentation, tracking and reporting.

· Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.

· Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.

3. Stakeholder & Customer Service

· Deliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.

· Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.

4. General

· Undertake such other duties as the line manager shall from time to time determine

· Demonstrate the values and cultural aspirations of RDA in all work.

· Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.

Person Specification

Essential

· Strong administrative and organisational skills with experience managing multiple priorities

· Excellent customer service and communication skills, including via phone, email and digital channels

· High attention to detail and accuracy, particularly in data handling

· Proven ability to deliver against deadlines and service standards

· High computer literacy, including MS Office 365 and CRM/databases

· Ability to use initiative, problem-solve and identify opportunities to improve processes

· Comfortable working in a busy, multi-functional team

· Empathy with RDA’s values, aims and approach

 

Desirable

· Experience supporting governance, compliance or operational procedures

· Experience with Salesforce, WordPress or other CRM/content systems

· Experience managing stock, orders, or supplier relationships

· Familiarity with training/qualification pathways or membership administration

· Experience working with volunteers or in a volunteer-led environment

· Understanding of disability, equestrian context or charity operations

 

 

 

 

Philanthropy & Alumni Engagement (P&A) is a dynamic, high-performing integrated function and a key enabler of King’s College London’s Strategy 2030. We are proud to work with colleagues across the university and partners to help serve society through world-leading education, research and facilities.

As King’s prepares to launch its next major philanthropy and engagement campaign in 2027, ahead of the university’s bicentenary in 2029[IG1] , we are seeking an Associate Director for Cross University Philanthropy to provide strategic direction across major gifts, mass fundraising, legacy, and trusts & foundations fundraising. This role will focus on ensuring cross university priorities, such as capital investment and student support, are clearly defined, fundable, and supported by compelling donor propositions.

As a key member of the Philanthropy leadership team, you will drive alignment with campaign priorities and embed a consistent, data-driven approach across the directorate. Reporting to the Director of Philanthropy & Campaign, you will lead a team of fundraising specialists across Trusts & Foundations, Leadership Giving, and Legacy & In Memory Giving and act as a central point of coordination for senior leaders across King’s. You will ensure priorities and strategies are clearly articulated, aligned, and effectively resourced.

We are seeking a confident, articulate, and strategic leader with a strong fundraising track record and driven by working in a complex, fast-paced environment focused on creating impact. You will have experience working collaboratively and effectively across multiple areas and projects, and with experience of managing and developing high-performance fundraising teams and providing strategic direction.

For further information, please visit the job description by clicking on the apply button to viwew the JD on our site, as well as to apply. Visit our Jobs' Page and submit the specified documentation. For an informal conversation, please contact James Ralphs or Robyn Eade within the King’s Search Team.

Closing date: 23.59hrs on Wednesday 3 June 2026.

The selection process will include a longlisting and two-stage interview process (25 June/6 July), with opportunities for informal engagements with key stakeholders and a core-values interview forming part of the final interview stage.

In P&A we want to build a diverse team, which represents the communities served by the organisations we support. We therefore particularly encourage applications from candidates who are likely to be underrepresented. 

We are open to discussing flexible working arrangements, including part-time, compressed hours and/or job shares, as appropriate and in the context of the business needs associated with the role.

We are looking to recruit Self-Employed Mental Health Advocates to work in the following areas:

Warrington - WA2 8TR

Atherton - M46 9NT

Luton - LU4 0LU

This is a self-employed position and you will be paid a sessional rate. 

Our Service

NYAS provides mental health advocacy to individuals within mental health settings throughout the UK.

Our service provides independent advocacy to people within mental health hospitals and community-based settings. We support individuals to ensure their voice is heard regarding their care and treatment and that they are aware of their rights.

This also includes representing them during various meetings such as ward rounds and at multi-disciplinary team meetings.  This role requires you to produce written reports to ensure that the views of patients are fully represented.

We work with adults and children and young people:

Warrington - WA2 8TR - Adults

Atherton - M46 9NT - Adults

Luton - LU4 0LU – Young People

DO YOU HAVE:

Direct experience of working with children/young people or vulnerable adults in a social care or mental health setting.
Experience and understanding of child protection/vulnerable adult safeguarding procedures
Ability to maintain professionalism at all times
An understanding of the importance of listening to children/young people and vulnerable adults without bias or prejudice.
Ability to communicate in an effective way.
Ability to record concise case notes and produce good quality reports

You will need to evidence your skills using specific examples in your application meeting the criteria in the person specification.

Safeguarding and Training

You will be required to complete annual safeguarding and compliance training including, Personal Safety, Data Protection, Information Security, Safeguarding and Equality and Diversity.

You will be able to subscribe to an e-learning platform provided by NYAS. The platform will provide you with the opportunity to undertake a number of other professional courses that you can complete in your own time to maintain your own CPD.

In accordance with UK immigration law, NYAS is required to ensure that all prospective candidates have the legal right to work in the United Kingdom. Therefore, proof of eligibility to work in the UK will be required as part of the recruitment process.

NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.

We reserve the right to close this vacancy early once we receive a high number of applications.

About NYAS

As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.

We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.

We are an equal opportunities employer, and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

NYAS is proud to share that we are a Disability Confident Employer, and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.

Work with us to help change lives.

Are you looking for your next opportunity as a Finance Manager? Then look no further, come and join us at Hope House Children’s Hospices by playing a vital role in achieving ‘Our Mission’ Helping every child with a life-threatening condition live their best life.

Hope House Children’s Hospices have an opportunity for a Finance Manager to join our team based in Oswestry. You will join us on a Full-time 37.5 hours, permanent basis. In return, a Finance Manager will receive a competitive salary of £43,201 - £48,878 per annum (Depending on experience).

About the Finance Manager role:

Your role as a Finance Manager is to help us deliver Our Purpose, by ensuring our financial resources are effectively managed and allocated throughout the charity.

You will be leading a developing finance team whilst reporting into the Head of Finance. Providing support and oversight of the management accounting, annual audits, forecasting, budgeting, and payroll functions.

You will ensure good financial governance across the organisation, ensuring compliance with financial regulations and best practice. You will be based at Hope House in Oswestry, with occasional travel across Shropshire, Cheshire and North Wales to fulfil your duties.

We are looking for a Finance Manager who has:

• A professional accounting qualification (ACA, ACCA, CIMA) or qualified by experience
• Experience in management accounts, year-end preparation, audit support, forecasting and budget processes
• Knowledge of accounting software, ideally Sage Intaact.
• The ability to lead, develop and get the best from a team.
• Hands-on nature with a 'sleeves rolled up' approach
• High level of IT proficiency and comfort with digital working.
• At least two years’ management experience within a finance function.

About us:

By joining Team Hope House & Ty Gobaith, you will be helping your communities and in return for this, we make a real commitment to your career, health and wellbeing. We will support you by offering:

• Generous annual leave entitlement, starting at 34 days per annum (FTE) with service increments
• Organisational pension scheme
• Blue Light Card and staff rewards programme
• Cycle to Work Scheme
• Wellbeing services which includes staff counselling
• Funded Medicash - Health Care Cash Plan
• Flexible working arrangements
• Great development opportunities

Closing date: 7th June 2026

Interview date: 19th June 2026

If you think you have what it takes to be our Finance Manager and help us deliver our mission, then please click ‘apply’ now! We are welcoming informal discussions with our Head of Finance, Laura McIver-Driscoll, contact us on 01691 679679. We’d love to hear from you!

The successful applicant will be required to obtain an enhanced disclosure from the Disclosure and Barring Service (paid for by Hope House).

Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.

We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington.

£36,000.00 per annum, working 35 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Rent Collection and Arrears Management

• Manage rent and service charge accounts across a defined patch, ensuring payments are.

Housing Benefit, Universal Credit and Income Stability

• Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.

Court and Legal Process Support

• Prepare documentation and evidence for legal action in relation to rent arrears

Cross-Team Working and Communication

• Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.

Record-Keeping, Compliance and Quality

• Maintain accurate, timely and auditable records for all income-related activity on the housing management system.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Income Manager and Income Team
• Housing Operations Teams

About you:

• Fair-minded and approachable, with the ability to build constructive working relationships with tenants

Skills and Abilities

• Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
• Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.

What you'll bring:

Essential:

• Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.

Desirable:

• Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Talent Set are partnering with a leading professional membership association to recruit an experienced Conference Producer to take ownership of the development and delivery of the programme for their flagship annual conference.

This role is heavily focused on conference programme development and would suit someone with strong experience researching, shaping, writing, and delivering high-quality event content. The successful candidate will play a central role in creating an engaging, commercially focused conference agenda that delivers value for attendees and stakeholders alike.

Key Responsibilities

• Lead the end-to-end development of the annual conference programme, taking ownership of agenda planning, topic research, content creation, and programme structure.
• Research industry trends, audience priorities, and emerging themes to shape a relevant and engaging conference agenda.
• Write compelling and marketable session content, speaker briefs, and programme materials to drive audience engagement and attendance.
• Identify, approach, and manage high-profile speakers and contributors, ensuring content quality and alignment across the programme.
• Work closely with internal stakeholders to gain buy-in and approval on programme direction and content.
• Collaborate with marketing teams to ensure programme messaging and content are effectively promoted across all channels.
• Ensure the overall programme delivers a strong delegate experience and reflects organisational objectives.
• Partner with event delivery teams to ensure programme formats, timings, and logistics are aligned with the event experience.

Person Specification

• Proven experience developing and producing end-to-end conference programmes, professional development events, or large-scale sector events.
• Strong background in researching, writing, and shaping commercially focused conference content and agendas.
• Excellent copywriting and content development skills, with the ability to produce engaging, audience-focused programme materials.
• Experience securing and managing senior speakers and stakeholders.
• Strong organisational skills with the ability to manage multiple workstreams and deadlines simultaneously.
• Commercially aware, proactive, and confident working in a fast-paced environment.
• Collaborative and adaptable, with strong stakeholder engagement skills.

What’s on Offer

• Temporary contract running from June to the end of October
• Hybrid working – 2 days per week in the London office (Mondays and Wednesdays)
• £188.89 PAYE (£167.98 basic + £20.90 holiday pay) / or via umbrella route.

Interviewing ASAP so apply today so you don't miss out!

How to Apply

Please submit your CV demonstrating your suitability for the role via the apply button. Successful applicants will be contacted within 48 working hours where possible.

Commitment to Diversity

We are committed to creating an inclusive recruitment process and welcome applications from individuals of all backgrounds and experiences. We are happy to discuss reasonable adjustments throughout the recruitment process to ensure equal access for all candidates.

Location: Central London, hybrid (2 days per week in office)

Contract: Temporary, initial 3-month contract

Hours: Full-time, 35 hours per week

Salary: £43.63 per hour plus holiday (FTE £79,617 per year)

Start Date: ASAP

We are supporting a values-led organisation with the appointment of a Financial Controller to play a key role within a complex and impactful finance function. This position sits at the heart of financial reporting and oversight, with a strong focus on consolidated reporting within a charity environment.

This is a senior role responsible for ensuring robust financial control, high-quality statutory reporting, and effective management of multi-entity and multi-currency accounts.

Key Responsibilities

• Lead the preparation of consolidated group accounts across multiple entities
• Oversee multi-currency accounting and ensure accuracy across international operations
• Prepare year-end statutory accounts in line with Charity SORP (FRS 102)
• Act as a key contact for the audit process, including responding to audit queries
• Maintain strong financial controls and ensure compliance with relevant accounting standards
• Provide clear and accurate financial reporting to senior stakeholders
• Support the wider finance function with technical expertise and oversight

Skills and Experience Required

• Fully qualified accountant (ACA, ACCA, CIMA or equivalent)
• Strong experience preparing consolidated accounts
• Proven experience working with multi-currency accounting
• In-depth knowledge of Charity SORP (FRS 102)
• Experience preparing year-end accounts and managing audit processes
• Confident self-starter, able to work independently and take ownership
• Strong communication skills, with the ability to present financial information clearly
• Highly organised, with excellent attention to detail

Desirable Experience

• Experience using IRIS accounting software
• Experience with Power BI or similar reporting tools

Applications will be reviewed on a rolling basis so if this role interests you, please apply ASAP by submitting your CV in Word format. 

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please reach out to us.

Complaints Disciplinary Panel

Role Description

Purpose of the Role

To be part of a Panel Pool, from which Disciplinary Panels will be convened by the Chartered Institute of Fundraising (CIOF) Professional Conduct Committee.

To consider complaints with reference to the CIOF Member Code of Conduct and the Code of Behaviour at events, consistent with the CIOF Complaints & Disciplinary Rules. 

Accountability

Panels will be convened as needed by the Professional Conduct Committee.  Panel Pool members are appointed to a Panel by the Committee. 

Panel decisions must follow the CIOF Complaints & Disciplinary Rules, including definitions, scope, procedures, and available sanctions. 

Key Responsibilities

• Review case files, investigation reports, submissions, and evidence in advance of hearings. 
• Participate in hearings (virtual or in person), ensuring parties are treated fairly and respectfully. 
• Assess evidence against the CIOF Member Code of Conduct, CIOF Code of Behaviour at Events and Training, and any other relevant provisions, such as findings of the Fundraising Regulator. 
• Determine findings of fact and whether standards/rules have been breached. Where appropriate, apply appropriate sanctions per the Complaints and Disciplinary Rules, considering proportionality and precedent. 
• Provide clear, reasoned written outcomes and recommendations, mindful of publication protocols and confidentiality. 
• Maintain strict confidentiality.

Person Specification

Essential

• An understanding of the UK fundraising sector.
• Sound judgment, integrity, and the ability to analyse complex evidence and apply standards consistently. 
• Commitment to CIOF values and to promoting a safe, inclusive environment free from discrimination and harassment. 
• Independence of mind; willingness to challenge and be challenged constructively. 

Desirable

• Knowledge of the Code of Fundraising Practice and CIOF Codes and charity sector regulation. 
• Experience working with trauma-informed approaches and safeguarding best practice. 
• Prior service on panels or committees dealing with complaints, professional conduct, or disciplinary matters. 
• Willingness to chair the panel if required.

Time Commitment

Time will be needed to prepare for and attend Panel meetings, in addition to attending training.

The number of Disciplinary Panels required will depend on the number and nature of the complaints received. It is possible that Panel Pool members will not be required to attend any Panel meetings.

Term & status

Appointment is to the Panel pool for a fixed term of three years, renewable once by agreement, with allocation to specific Panels on a case-by-case basis. 

Full training will be provided.

Remuneration

This is an independent contractor role. Panel members will be remunerated for their time spent on Panel activity, including training, at a daily rate of £300 per day.

Reasonable expenses will be reimbursed in line with CIoF policy.

We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington.

£36,000.00 per annum, working 35 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Rent Collection and Arrears Management

• Manage rent and service charge accounts across a defined patch, ensuring payments are

Housing Benefit, Universal Credit and Income Stability

• Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.

Court and Legal Process Support

• Prepare documentation and evidence for legal action in relation to rent arrears, under

Cross-Team Working and Communication

• Work closely with Housing Operations, Income colleagues and Care and Support teams

Record-Keeping, Compliance and Quality

• Maintain accurate, timely and auditable records for all income-related activity on the housing management system.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Income Manager and Income Team

About you:

• Fair-minded and approachable, with the ability to build constructive working

Skills and Abilities

• Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.

What you'll bring:

Essential:

• Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.

Desirable:

• Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Role Overview:
The Talent Set are delighted to partner with their client on a fantastic Supporter Care Officer role. This pivotal position involves providing exceptional support to supporters through various communication channels, ensuring they feel valued and engaged while managing data accurately to support organisational goals.

Key Responsibilities:

• Serve as the first point of contact for supporters via phone, email, social media, and face-to-face interactions, addressing enquiries, requests, feedback, and complaints.
• Manage and update supporter records accurately within the fundraising database, ensuring all interactions are logged correctly.
• Process supporter requests such as direct debits, address changes, and donations efficiently and with attention to detail.
• Support outbound supporter engagement activities, including thank-you calls and follow-up communications.
• Collaborate with internal teams and overseas offices on supporter issues, sharing feedback to enhance supporter experience.
• Assist with data processing including generating reports, tracking donations, and ensuring timely processing of payments and invoices.
• Proactively seek process improvements and contribute to the organisation’s supporter engagement strategies.
• Uphold data protection regulations and maintain accurate supporter records in line with organisational policies.

Person Specification:

• Demonstrated experience in supporter or customer care roles, handling high volumes of routine enquiries with professionalism and empathy.
• Strong administrative skills, including managing and maintaining databases, preferably using Care or similar CRM systems.
• Excellent organisational abilities with attention to detail and capacity to prioritise tasks effectively.
• Clear communication skills, adaptable to diverse audiences and communication channels.
• Experience in data entry and processing financial transactions such as direct debits.
• Ability to work independently and as part of a team in a busy environment.
• Understanding of safeguarding principles and data protection regulations.
• Solution-focused approach with an openness to learning and process development.

What’s on Offer:

• Salary: £113.64 per day + £17.05 daily holiday
• Location: Hybrid – 1 day a week in Central London
• Contract: Initial 2 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood. 

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. 

About the role
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:

• Provide line management and support to direct line reports and leadership for the project. 
• Develop and maintain a strong understanding of Hackney’s parent demographics and local support services, enabling effective signposting for marginalised communities.
• Build strong partnerships with local VCOs and stakeholders to engage underrepresented communities, working collaboratively to support meaningful co-production.
• Create and lead welcoming parent focus groups that amplify local voices and help shape the project to be inclusive, accessible, and responsive to families’ needs.
• Data collection and reporting appropriate to the project for monthly/quarterly review with commissioners.

About you
You will be a compassionate, collaborative leader, committed to supporting parents and strengthening communities. You will provide effective line management and project leadership, creating inclusive, supportive environments where teams can thrive. 
Build a strong understanding of the diverse families in Hackney, taking an empathetic and proactive approach to engaging parents—particularly those whose voices are less often heard. Developing trusted relationships with local organisations and services, helping families access the support they need. Champion listening and co-creation, shaping accessible programmes through meaningful parent engagement, including focus groups. You will confidently use data to track progress, share learning, and demonstrate impact.
Above all, you will be driven to ensure every parent feels supported, connected, and heard.

Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays)
• Pension matched up to 5%
• Flexible working options to suit your lifestyle
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
• Cycle to work scheme to support sustainable commuting
• Life Assurance for peace of mind
• Free eye test for all staff, with further discounts
• Blue Light discount card
   

About Us

The Luton and Leighton Area Quaker Meeting is a regional charity supporting nine local congregations across West Hertfordshire, Buckinghamshire, and Bedfordshire. We hold weekly silent worship and provide a welcoming and reflective community in Quaker practice.

Rooted in the Quaker Christian tradition, we are an inclusive faith community that welcomes a wide range of spiritual perspectives, including members who identify as agnostic, humanist, or non-theist. Our work is guided by values of equality, peace, integrity, and compassion, with a strong commitment to supporting both people and the wider community.

Job Purpose

To deliver high quality administrative support as required by the AM clerking team and clerk of LLAM Trustees for 9 vibrant meetings

Responsible to: Line Manager acting on behalf of the AM clerking Team and clerk of LLAM Trustees

Location: Home based or at various locations within the organisation

Hours: 15 hours per week 5 working days of 3 hours per day which may involve working at the weekend roughly 6 times a year. Alternative arrangements may be possible

Main Duties and Responsibilities
Minutes

• Formatting typing & distribution of minutes
• Keeping, indexing and archiving of Area Meeting minutes
• The proper storing and archiving of Minutes both paper and electronic

Membership

• Correspondence relating to Membership matters with area meeting, local meetings, Britain Yearly Meeting
• Keeping and updating of Membership records
• Issuing and receiving Membership Certificates 
• Compiling and submitting the annual Tabular Statement

Training Events including Meetings for Learning and Summer Gathering

• Printing & sourcing and distribution of any training materials
• Preparing attendance lists for trainers and reception
• Being available on the day to support the smooth running of the event

Area Meetings

• To support the distribution of papers  needed for area meetings.
• To help build and maintain good relationships / communications with all stakeholders in the AM
• Arrange and operate zoom meetings

General admin

• Answering the emails, corresponding and forwarding accordingly or taking appropriate action
• To photocopy, scan and distribute documents paper and electronic as appropriate.
• To sort and distribute internal and external documentation.
• To, ensuring Health & Safety requirements are adhered to at all times.
• To maintain a high standard of data quality 
• To maintain confidentiality at all times
• To be aware of safeguarding requirements

Personal Development

• Taking a shared responsibility for own development needs within this role.
• Setting personal development objectives annually with line manager.
• To attend mandatory training courses as indicated within AM policies and procedures and maintain personal records of training attended.

Health, Safety and Security

• Assisting in maintaining a safe working environment for self, colleagues and others.
• To provide support to colleagues during sickness, annual leave and other absence as required. 

This is a description of the main duties and responsibilities of the post and as such is not intended to be exhaustive. The job description will be reviewed annually together with the employee and amended in light of changing needs of the organisation