Environment jobs
Circa £58,000 per annum
Permanent
Part home/Part office (London) based
As the world’s leading children’s organisation, UNICEF delivers life-saving essentials and long-term solutions that transform futures. From clean water, nutritious food and vaccines to education and protection from violence, we reach more children than any other organisation.
Our work is powered by collaboration - with families, communities, partners and governments in over 190 countries - because real change happens when we act together.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Creative Copywriter.
The Creative Team’s mission is to lead the development and execution of innovative, high-quality content across creative strategy, copy, design, video, and photography, significantly enhancing the UNICEF brand’s presence and impact within the UK.
As the Senior Creative Copywriter you will define, evolve, and champion UNICEF UK’s voice and narrative, combining excellent copywriting skills with creative leadership to deliver insight‑led, multi‑channel campaigns that resonate with diverse audiences.
We’re looking for a Senior Creative Copywriter with a strong track record shaping brand voice, leading multi‑channel campaigns, and delivering standout creative from concept to delivery. You’ll be an exceptional communicator who can turn complex ideas into clear, compelling stories. You are confident managing projects and mentoring others, collaborate naturally, and bring fresh, innovative thinking. Most importantly, you’re committed to inclusive, ethical storytelling that puts children and supporters at the heart of every message.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Tuesday 3 March 2026.
Interview date: Thursday 19 March 2026 via video conferencing (MS Teams). Please note that there will also be a written task sent to interviewees on Friday 13 March for submission on Wednesday 18 March 2026.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser – South East (Kent, Surrey or Sussex)
We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!
This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser, to be based in the South East region.
As the Community Fundraiser covering the South East you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK. Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1.5 million.
- Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
- Do you live in Kent, Surrey or Sussex?
- Do you have at least one years' experience of working in a professional Community Fundraising position?
Have you answered Yes to these questions?
Does this sound like the opportunity to really get 2026 off to an amazing start?
If you have the skills and ambition that we are looking for we welcome your application. We are really looking forward to welcoming a new member to our team!
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Salary: £35,624 - £45,802
Contract: Full-time, Permanent
Location: Remote - home based
Closing date: 27th February
We’re delighted to be working with Barnardo’s, the UK’s largest national children’s charity, as they look for a Supporter Care Manager — a key role ensuring every supporter receives the highest standard of service and care.
In this role, you will lead the team that acts as the first point of contact for Barnardo’s supporters, ensuring excellent service delivery across supporter enquiries, stewardship, complaint handling, and fulfilment. You’ll help shape supporter journeys, strengthen loyalty, and ensure regulatory and data-protection standards are consistently met.
You’ll work closely with colleagues across Fundraising, Marketing, Retail, Finance and external suppliers, driving continuous improvement and ensuring supporter experience remains at the heart of Barnardo’s work.
To be successful as Supporter Care Manager, you will need:
- Experience leading a customer or supporter-facing team in a fast-paced environment
- Strong stakeholder management and communication skills
- A proactive, solutions-focused mindset with the ability to drive service improvements
- Confidence managing processes, performance, data and reporting
If you’re passionate about delivering excellent supporter experiences and want to play a vital role in helping Barnardo’s achieve life-changing impact for children and young people, we’d love to hear from you.
If you would like to have an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Jake.
Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website.
If enough applications are received, we reserve the right to close the application period early.
Job Reference: 2855JP
Barnardo's is looking for a data analyst with good Power BI skills and a passion for the charity sector to join our Analytics team in Digital, Data and Technology. The Analytics team is a central function providing insight, information and data to the whole charity in all functional areas. This includes interactive reports, ad-hoc pieces of analysis and consultation on other teams' analytical work. We use Power BI, traditional statistical techniques, economic theory and advanced data science models to influence decisions both internally and in the wider sector.
Working as a Data Analyst here would give you the opportunity to help us achieve Barnardo's mission by exercising responsible stewardship over our analytical output and enabling our colleagues to make well-informed decisions. You will:
- Develop our existing Power BI suite to better serve the needs of our stakeholders.
- Conduct and advise on pieces of analysis in all domains.
- Present and communicate results to stakeholders, taking their feedback on board.
- Identify new and innovative ways of analysing data and presenting results to improve the team's capability and output.
Who we're looking for:
- Minimum 1 year of Power BI experience. In particular, experience writing measures and calculated columns, and working with semantic models.
- Minimum 1 year of experience in analytical roles.
- Strong mathematical and analytical capabilities either from experience or higher education.
- Great communication, written and verbal, with stakeholders at all levels of seniority and technical expertise.
- Experience working in an Agile environment.
- Someone passionate about Barnardo's mission.
- Desirable: someone who has worked with Microsoft Fabric.
- Desirable: experience with programming languages (e.g. Python, R, SQL).
What you'll get:
- Access to great learning and development opportunities. Many analysts here have undertaken formal training courses in chosen areas of interest.
- Opportunities to support a wide range of functional areas with really varied tasks. Our work supports influencing campaigns that are taken to government, retail stores, finance, children's services and beyond.
- A values-based culture.
Please see the attached job description and person specification for a more detailed view of this role.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.
Up to £39,500 per annum dependent upon experience
Birmingham (hybrid or office working)
Full-Time
Permanent
Full time 37.5 hrs preferred, though will consider flexible working of 30+ hrs per week
We are seeking an experienced IT Manager to lead a small, high-impact IT service supporting approximately 220 users across seven permanent sites. IT is critical to enabling the organisation to deliver excellent services, and this role plays a key part in ensuring technology is reliable, well-governed, and user-focused.
You will manage a team of three, overseeing IT Service Management and infrastructure for around 180 laptops, 170 Android devices, and a range of supporting systems. The service supports staff with varied levels of technical confidence, delivering training, guidance, and responsive support while ensuring compliance with relevant policies, legislation, and governance standards.
This role is ideal for a service-management-focused professional who enjoys a hands-on environment. You will promote best practice, improve service maturity, and balance operational needs with long-term improvement—all within clear funding and resource constraints. A key strength will be your ability to explain technical risks, priorities, and opportunities clearly to non-technical stakeholders.
You will work closely with service managers, the Senior Leadership Team, and an external Managed Service Provider to deliver resilient, cost-effective IT services aligned to organisational needs.
Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Our people are key to the success of the organisation and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
The closing date for applications is Friday 27th February 2026
Interviews to take place w/c 9th March 2026
WHO WE ARE
Animal Equality is an international organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.
Animal Equality UK’s current key campaigns include:
- Strengthening enforcement of animal protection laws
- Halting the expansion of Scotland’s salmon farming industry
- Achieving a ban on foie gras imports
- Securing species-specific slaughter legislation for fish
- Inspiring the public to eat plants, not animals
ABOUT THE ROLE
Animal Equality’s campaigns have driven Parliamentary debates, legal victories, policy shifts, corporate commitments, mainstream media coverage, and inspired thousands of individuals to change their diets.
We are seeking a creative, driven, and strategic Campaigns Coordinator to deliver our current high-impact campaigns with a view to exposing the cruel animal agriculture industries, influencing decision-makers, and mobilising the public to create lasting change for farmed animals.
Working closely with team members, the Campaigns Coordinator will design and deliver imaginative campaigns while working in alignment with the organisation’s wider mission: to end factory farming. The role requires initiative, creativity, tenacity, and a solutions-focused mindset, as well as the discipline to execute projects effectively and professionally.
The Campaigns Coordinator will report to the Executive Director and work closely with others across our UK and international teams. The appointee will play a key role in coordinating and inspiring volunteers and external stakeholders.
The Campaigns Coordinator will have opportunities to travel across the UK and internationally to organise and lead peaceful demonstrations, ensuring Animal Equality maintains a visible, strategic, and compelling presence at key decision-making moments. While not common, occasional evening or weekend work may be necessary to support campaigning activities. Any additional hours worked and agreed with your Manager can be reclaimed as TOIL.
ABOUT YOU
You are a professional, confident, and resilient campaigner who thrives in a fast-paced environment and is committed to Animal Equality’s objectives. You are adaptable, with excellent interpersonal skills, and a positive outlook. You are curious, creative, and agile, able to think outside the box and solve problems. You can move seamlessly between big-picture strategy and on-the-ground delivery, bringing fresh ideas and relentless energy to every project.
You actively seek constructive feedback and use it to continuously improve your work. You show ownership and a growth mindset that is focused on improving the world for farmed animals. Knowledge of farmed animal issues and alignment with Animal Equality’s mission is a must, as is professionalism, adaptability, and discretion.
You must have a minimum of three years’ experience in campaigning, advocacy, or directly related fields, with a proven ability to design and deliver successful campaigns.
Benefits:
- Holiday entitlement equal to 33 days per year (including standard public holidays).
- Personalised Employee Assistance Program (EAP): an Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
- Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
- Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
- Yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
- A free vegan lunch every month at the Animal Equality monthly meetups.
Position Location: Remote, in the UK. Candidates should be prepared to travel to London once a month for in-person team meet-ups. Please note that travel for these routine office visits is self-funded. Occasional travel to Animal Equality events may be required, with all associated expenses fully covered.
APPLY NOW
To read the full job description and apply, please visit our careers page.
Closing date: Wednesday, 1 April 2026.
The interview process comprises a multiple-stage interview and skills test. The appointment process will run throughout March, with Animal Equality UK making an offer to the successful candidate shortly after.
Animal Equality’s vision is a world in which all animals are respected and protected.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Executive Officer
Location: London / Hybrid (two days per week)
Contract: 3 - 4 month interim
Salary: £32,623
Full-time: 35 hours
MLC Partners are delighted to be partnering with Turn2us to recruit an interim Executive Officer. This is a pivotal role at the heart of the organisation, providing high-quality administrative and governance support to the CEO Office and helping to coordinate key activity across Turn2us.
The Role:
The Executive Officer will work closely with the Executive Manager to the CEO to provide executive support across the CEO Office and Organisational Leadership Team, ensuring excellent standards of administration, communication and record-keeping.
Key Responsibilities:
- Provide ad-hoc diary management support to the CEO and Chair, arranging meetings and ensuring they are fully prepared for engagements.
- Liaise with internal and external stakeholders and prepare documents as requested.
- Support and lead on the organisation and delivery of internal events.
- Maintain effective filing, records and administrative systems across Teams and Outlook, handling confidential information with discretion.
- Provide meeting support when required (packs, minute-taking, action tracking) and support Committee and Board meeting cycles.
- Maintain the cross-organisational calendar and support CEO Office administration.
- Arrange travel and accommodation, submit expenses/credit card statements, and work with Finance to ensure invoices are paid on time.
About You:
- Experience supporting an Executive or Senior leadership team member, ideally within a fast-paced environment.
- Excellent communication and interpersonal skills, able to build relationships with a wide range of stakeholders (including Trustees/independent members).
- Confident organising meetings and managing complex diaries, travel and logistics.
- Strong minute-taking/secretariat experience, producing concise and accurate minutes and managing actions.
- Discreet and trustworthy with confidential information; tactful and diplomatic.
- Proactive, flexible and adaptable, with confidence learning new technology/systems.
Applications are under constant review, with my client seeking the right candidate start next week. Please apply now, or reach out to Briar at MLC Partners.
Salary: £40,000 - £45,000 FTE (pro-rata £24,000 - £27,000) DOE
Contract: Part-time (3 days/week), Permanent
Location: Hybrid – minimum 1 day/month London office (SW17 9SH)
Closing date: 2 March mid-day
Benefits: Personal annual training budget, employee assistance programme, 25 days annual leave (pro-rata) plus bank holidays.
We’re looking for a proactive Fundraising Manager to drive Business Launchpad’s income generation, developing a strong fundraising pipeline and securing income from trusts, foundations, and statutory funders. Working closely with the Marketing and Impact & Evaluation teams, you’ll craft compelling, evidence-based cases for support that clearly demonstrate the difference their programmes make to young people across London.
You’ll bring excellent research and proposal-writing skills, strong organisational ability, and a confident, solutions-focused approach to managing deadlines - and enjoy working in a mission-led environment. The organisation offers room to innovate, a positive culture, and genuine opportunities for growth.
To be successful as the Fundraising Manager you will need:
- Proven track record of securing income from trusts, foundations, or statutory funders
- Experience in building and managing a fundraising pipeline
- Excellent grant/proposal writing skills with strong research abilities
- A proactive, entrepreneurial approach with excellent collaboration skills
If you would like to discuss this role with, please contact Heather and quote the reference 2883HB.
Ashby Jenkins Recruitment are a specialist charity recruitment agency; we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity on our website.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
ImpactEd Consulting is acting as recruitment advisor to FEA on this appointment.
Thank you for your interest in the role of Director of Policy, Public Affairs and Influence at the Fair Education Alliance
We are proud to be a coalition of 300 organisations united behind a simple but powerful belief: that no child’s success should be limited by their socioeconomic background. We exist to shift the conditions that hold inequity in place through collaboration across schools, colleges, higher education institutions, charities, youth organisations, researchers, funders, and young people themselves.
Our 2025-30 strategy, From Neighbourhood to National: A Strategy to ensure every child and young person thrives, is rooted in systems change—tackling not just policies and practices, but also the resources, relationships, power and mental models that hold inequity in place. Our work targets root causes, deepens collective impact, and embraces the complexity—and opportunity—of true transformation.
We are now recruiting a Director of Policy, Public Affairs and Influence to strengthen the FEA’s external leadership at a critical point in our development. As we implement our strategy, we are placing greater emphasis on how we represent the collective insight of our members, and how we use our convening role to shape agendas at local, regional and national levels.
As a member of the Senior Leadership Team, and working closely with the Co-Chief Executive Officers, this role will lead FEA’s policy positioning and public affairs activity and play a central role in representing the Alliance externally. The Director will be trusted to shape where and how FEA engages in public debate and decision-making, ensuring that our collective voice is credible and influential, and grounded in the experience of our members and partners across the system. This includes working closely with young people, recognising them as critical contributors and often the most powerful spokespeople for our work, and creating meaningful opportunities for their voices to shape our policy and public affairs activity.
This is a senior leadership role for someone who is comfortable operating through influence rather than formal authority, and who brings confidence in navigating complex policy environments. It offers the opportunity to shape how a large, diverse coalition contributes to public debate and policy thinking at a moment when joined-up, system-level approaches to educational equity are increasingly needed.
We hope you will consider applying.
Key dates
-
Applications close: Monday 16 March (10 am)
-
First round interviews: 26th and 27th March (online)
-
Final interviews: 1st-2nd, 7-9th April (in person at the FEA office in London)
-
Start date: as soon as possible, to be agreed with the successful candidate
No child’s success should be limited by their socioeconomic background.
The client requests no contact from agencies or media sales.
- We’re looking for an experienced, delivery-focused manager to lead our event-led merchandise trading offer during a maternity cover. This is a hands-on role for someone who can keep business-as-usual running smoothly while delivering pop-ups and two major retail peaks: Welcome and Graduation.
- You will be accountable for planning and delivering our merchandise trading, including trading plans, stock management, supplier coordination, fulfilment, visual merchandising across campuses, and post-event review. You’ll also lead the development of our range, commissioning limited-edition lines and launching a small number of new initiatives/product lines aligned with creating a sense of belonging and sustainability.
- As well as trading, you will line-manage our Operations and Front of House Coordinator, setting objectives, providing support and development, and ensuring front-of-house delivery and event logistics are well organised. You’ll maintain the core operational cycle linked to trading, including budget oversight, retail systems/reporting, and essential compliance/insurance processes, so that the post-holder returns to a stable, well-run service.
- We’re looking for strong retail/trading judgement, excellent organisation, confident people management, and a collaborative style – someone who can work at pace, prioritise effectively, and deliver consistently during peak periods.
- JOB PURPOSE
-
- To manage the development of the Students’ Union’s merchandise retail operation
- To manage the provision of the central operational services
- KEY RESPONSIBILITIES
- Indicative time allocation across the contract term (varies across the year, with peaks around Welcome and Graduation; delivery logistics supported by the Coordinator):
-
- Retail – 65%
- Front of House – 10%
- Central Operational Services – 10%
- Office Management – 5%
- Leading a high-performing team – 10%
Benefits and Perks :
In return for your passion and experience, we offer:
A summer 4-day working week – we have a four day working week during the months of July & August
- Generous holiday entitlement – 25 days holidays per year, increasing at the rate of one day per full year served after the end of your second year of employment up to a maximum of 5 days
- A three-week closure during the festive period incorporating the three UK bank holidays (Christmas Day, Boxing Day, and New Year’s Day). This is approximately 12 additional leave days.
- A six-day closure during spring incorporating the two UK bank holidays (Good Friday and Easter Monday). Therefore, closure dates are from Thursday before Good Friday to Tuesday after Bank Holiday Monday. These are 2 additional leave days.
- Birthday Leave
- 2 days of Volunteering Leave
- Religious Festival Leave (up to 2 days)
- Cycle to Work scheme, enabling significant savings on bicycle purchase
- Flexible/ hybrid working arrangements
- Access to UAL staff training courses
- Enhanced maternity leave
- Family-friendly employer
Recruitment Timeline :
-
Application closes : 15th March 2026
-
Intended Interview Date: 25th March 2026
Please Note: To be considered, you must have the right to work in the UK or a valid work permit/visa.
The client requests no contact from agencies or media sales.
Ombudsman Case Handler
Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life?
Are you skilled in complaint handling and provide excellent customer service?
We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.
Full training and mentoring will be given and we’d welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. If this sounds like something you’re interested in, then apply today!
This is a fantastic hybrid working opportunity with a flexible organisation.
Position: Case-handler
Location: Reading/Hybrid
Hours: Full-time, 35 Hours per week (part-time working considered)
Salary: Starting salary £34,099.
Contract: Permanent
Closing Date: 10:00am, 02 March 2026
Interviews: Week commencing 13th April
Benefits include:
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Contribution to Gym membership (on completion of probation)
- Attractive defined benefit pension scheme
- Enhanced maternity and paternity pay
About the Organisation
Join an organisation with a vision where students are always treated fairly and the team work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.
About the Role
As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.
Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.
Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period (6 months). All successful candidates will start at the starting salary point shown and this is non-negotiable.
Responsibilities include:
- Determine whether complaints are eligible for review and communicate decisions to students;
- Request and obtain documentation and information from higher education providers, students and student representatives;
- Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
- Provide effective guidance to students, student representatives and providers on the case-handling process, possible remedies and typical timeframes;
- Conduct reviews of complaints, draft and issue Complaint Outcomes
About You
You will have:
- Excellent written and oral/ telephone/video call communication skills.
- Excellent interpersonal skills.
- A customer service focus.
- High level of accuracy and attention to detail.
- Ability and willingness to learn new processes and procedures with a positive attitude.
- Resilience to work in a demanding and high-volume environment.
- Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
- Strong and recent experience of using Microsoft Word, Excel and Outlook.
The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Qualifications
Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.
You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
DIRECTOR OF FINANCE - OPERA NORTH
STRATEGIC FINANCIAL LEADERSHIP IN THE ARTS
Opera North, one of the UK's leading opera companies, is seeking an accomplished Director of Finance to provide strategic financial leadership and ensure robust financial management across the organisation.
Reporting to the General Director, you will lead the financial operations and governance framework of Opera North and its affiliated organisations, working closely with the Board of Trustees and Senior Leadership Team to devise sustainable financial strategies that deliver the company's artistic ambitions and strategic priorities. You’ll be taking over from a well-respected senior finance leader who is moving on after years of brilliant service, leaving a legacy to build upon and facilitating a substantial handover period.
This is a senior role requiring significant experience in complex financial and regulatory environments, with strong charity accounting knowledge highly desirable. You will lead a dedicated finance team while building productive partnerships with stakeholders across the organisation, external auditors, and professional advisers.
KEY RESPONSIBILITIES
Strategic Leadership
- Lead financial operations and governance across Opera North, Opera North Trading Ltd, Opera North Future Fund and Friends of Opera North
- Contribute to company strategy across all business areas, providing financial analysis and guidance on activities, plans, targets and business drivers
- Work with the General Director and Board to develop sustainable and viable financial strategies
Financial Management & Reporting
- Provide budgets and financial modelling, offering robust challenges to planning processes where necessary
- Produce regular management accounts, annual income and expenditure budgets, improving their effectiveness as managerial tools
- Prepare information on capital expenditure, property management and reserves management to enable effective Board assessment
- Ensure timely and accurate compliance with requirements of Arts Council England, Charity Commission, Companies House and other external stakeholders
Team Leadership & Development
- Lead, manage and support the continuous professional development of the finance team
- Support the development of financial skills and awareness across budget-holders to achieve continuous improvement in financial planning, forecasting and budget management
- Develop procedures and policies to support the company's financial performance
Compliance & Governance
- Liaise with providers of professional services including auditors, tax advisers, insurers, lawyers and pension providers
- Work closely with the People Team to ensure efficient payroll and pension arrangements in line with legislative and HMRC requirements
- Maintain awareness of changes to leadership and governance legislation, communicating implications to non-finance colleagues
- Ensure an effective governance framework is in place
BENEFITS PACKAGE
- Competitive salary commensurate with experience
- 35 hours per week
- 33 days annual leave inclusive of 8 statutory holidays
- Pension scheme: Opera North contributes 5.5% of basic pay after 3 months' service (employee contribution 2.5%)
- Professional development opportunities
- Access to Opera North performances and cultural activities
- Based at the Howard Opera Centre, Leeds
ESSENTIAL REQUIREMENTS
Qualifications & Professional Standing
- Full professional accounting qualification (ACA, ACCA, CIMA)
- Professional membership of recognised accountancy body
Experience
- Senior manager or director level experience
- Substantial professional experience in a complex financial and regulatory environment
- Preparing and presenting management accounts, reports and data at board level
- Liaising with auditors and other professional advisers
- Management of a payroll function
- Managing teams
Technical Knowledge
- Knowledge of relevant legislation affecting financial reporting and taxes
- Good knowledge of VAT and Gift Aid
- Strong Excel skills
- Comfort with different accounting software
Skills & Attributes
- Excellent communication skills with ability to explain complex financial information to stakeholders with varying levels of financial knowledge
- Ability and willingness to review and improve internal systems
- Commitment to equity, diversity and inclusion
HIGHLY DESIRABLE
- Knowledge and experience in charity accounting
- Understanding of charity law and guidance
- Knowledge and experience in preparing creative tax reliefs
- Professional experience of the arts sector
ABOUT OPERA NORTH
Opera North is one of the UK's most vibrant opera companies, creating extraordinary experiences for audiences across the North of England. The organisation values creativity, collaboration and cultural impact, operating with a strong commitment to equity, diversity and inclusion.
EQUITY, DIVERSITY AND INCLUSION
Opera North promotes equity, diversity and inclusion in our workplace and makes recruitment decisions by matching our needs with the skills and experience of candidates. As we work to address underrepresentation in our workforce, we are particularly keen to hear from applicants from the global majority or those with other protected characteristics.
The successful candidate must have the right to work in the UK or be ready to obtain it.
GENERAL RESPONSIBILITIES
All Opera North employees are expected to:
- Represent company values and purpose to create extraordinary experiences every day
- Work collaboratively with all team members
- Act as an ambassador for Opera North, following all policies and procedures
- Ensure everyone visiting Opera North is welcomed and treated with respect
APPLICATION PROCESS
Broster Buchanan are acting as recruitment partner for this appointment.
To apply, please send your CV and covering letter to Lucy Rider at Broster Buchanan
Application deadline: 13th March 2026 Interviews: 25th & 26th March
For a confidential discussion about this opportunity, please contact Lucy Rider at Broster Buchanan.
If you require any adjustments to the application process, please let us know.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Silver Line Helpline is recruiting for 6x Loneliness & Support Officers to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week.
Representing the values of The Silver Line Helpline and Age UK, you will be the first point of contact for incoming calls from older people in need of support or just a friendly chat. Given the nature of the helpline each day will be varied and you will need to be adaptable to lots of unique situations.
This exciting opportunity is perfect for a friendly individual with effective communication skills and the ability to maintain high standards with an emphasis on empathy, patience and understanding.
Working as part of this supportive team, you will adhere to all safeguarding procedures in order to keep callers safe from potential abuse or neglect.
• We have 6 part-time vacancies working 28 hours across days and evenings.
These exciting positions offer hybrid working between home and our Blackpool office. We currently require office attendance a minimum of once a quarter. You may also be asked to attend the office occasionally for training or other reasons, as required. You will be on a hybrid contract and must cover the costs of all travel to the office yourself. Our office attendance requirements will be reviewed later in 2026.
Please note that this post does require weekend and bank holiday working on a shift pattern basis. We will provide example shift rotas during the recruitment process, which you will need to review and confirm if it is feasible for you. If successful, the first 3 induction days will be onsite in our Blackpool office.
Please note: before joining the National Services team at Age UK, we want to be open that the organisation is in a period of change. Age UK works as a network of over 100 independent partners, with national services delivered by the charity and local services delivered by partners across the UK. Our new strategy means more services will be delivered locally in future, although we think our National Services will continue to play an important role. You would be joining a team that is evolving and changing to develop new ways of supporting older people, and we want you to have this context as you consider your application.
In your Supporting Statement, please include examples of how you meet the Must Have criteria below.
Must haves:
The below competencies will be assess at the indicated stage of the recruitment process.
Application = A, Interview = I, Test = T, Presentation = P
Experience
* High levels of personal and emotional resilience and the ability to stay calm during challenging and pressured situations. A, I
* Ability to manage a busy workload and adapt to change in a fast-paced service. A, I
Skills and knowledge
* Knowledge of safeguarding with the ability to assess and manage risk independently. A, I, T
* Understanding and knowledge of mental health issues. I
* The resilience to work shifts when almost all time is spent on the phone, remaining engaged, active and responsive on every call. I
* Excellent IT skills including Microsoft Office, call handling, and CRM systems. A, I, T
* Ability to learn and become competent with new technology and systems. I, T
* Data entry skills. I, T
* Ability to multitask and focus on calls, whilst entering data and communicating effectively via IT systems. I, T
* Ability to work within and meet service KPIs on call length, utilisation and other key targets. I
* Ability to maintain clear boundaries with callers. I
* Understanding of the issues facing older people, particularly the impact of loneliness and isolation on older people. A, I
Personal attributes
* Ability to respond in a non-judgemental, empathetic, respectful and friendly manner in all situations. I
* Excellent interpersonal, customer service and communication skills, with the ability to adapt communication style to meet the needs of the caller. A, I
* Ability to navigate challenging topics of conversation with good listening skills and excellent conversational skills. I
* Ability to adhere to policies and procedures. I
* Being a positive team player. I
* A commitment to promoting equality and diversity. I
* A passion for supporting older people. I
Great to haves
Experience
• Experience in working in services to support older people. I
• Experience working with colleagues remotely. I
• Experience working within services that operate outside of normal working hours. I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards – recognition awards from £100-250
- Many additional benefits
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Fixed Term for 10 months
Interviews: 23rd and 24th of March via MS Teams
Join us at The King’s Trust as our new Brand & Marketing Coordinator and play a vital role in helping young people feel inspired, connected and supported.
As part of our growing Brand & Marketing team, you’ll be at the heart of the action - keeping operations running smoothly, supporting colleagues across multiple marketing and fundraising functions, and ensuring our campaigns land with real impact. This is a fantastic opportunity to bring your organisational flair, creativity and energy to a mission‑driven team committed to changing young lives for the better.
In this varied and fast-paced role, you’ll manage inboxes, diaries and key administrative processes, coordinate team meetings and events, support with presentations and documentation, and act as a first point of contact for internal stakeholders. You’ll also work closely with our finance team to keep budgets and supplier processes on track, oversee departmental filing systems, support the Brand & Marketing Director with day‑to‑day admin, and help maintain the smooth flow of information across the wider team. Every task you take on contributes directly to our ability to deliver meaningful campaigns and initiatives for young people across the UK.
We’re looking for someone who’s proactive, organised and enthusiastic someone who enjoys solving problems, building relationships, and supporting colleagues at all levels. You’ll bring strong Microsoft Office skills, experience managing admin within a busy team, and confidence working with a variety of internal stakeholders. In return, you’ll join a supportive, inclusive workplace where your ideas are valued and your development is encouraged. If you’re passionate about helping young people thrive and want to play a key part in a charity making a real difference, we’d love to hear from you.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Brand & Marketing Coordinators?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Brand & Marketing Coordinators!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Do you want to work in a role where you can support people to rebuild their lives?
About the role
This is a fixed term contract for 12 months
We are looking for a proactive and compassionate HoPE Worker to join our Homelessness Prevention Service in Kensington & Chelsea. This is a rewarding role where you will work directly with people at risk of rough sleeping to prevent homelessness and secure safe, sustainable accommodation.
In this role you will:
- Work closely with Housing Options teams to prevent rough sleeping.
- Carry out assessments and deliver housing‑focused casework.
- Support clients to retain their current accommodation or move into safe, affordable housing.
- Build relationships with landlords and develop opportunities within the private rented sector.
- Advocate for clients to ensure they access the support and services they need.
- Work collaboratively with partner agencies to achieve the best possible outcomes.
About you
We’re looking for someone who is person‑centred, motivated, and able to work in a fast‑paced environment. You will use strong assessment and problem‑solving skills to support clients to achieve housing outcomes.
You will bring:
- Experience delivering housing outcomes and working towards KPIs
- Strong case management skills and confidence working independently
- Understanding of homelessness, welfare benefits and housing options
- A trauma‑informed and empathetic approach to supporting clients
Above all, we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 4 March 2026
Interview and assessments on: 12 March 2026