Environment jobs

About us

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our successful Philanthropy team and help us deliver our most ambitious appeal yet. 

Your role 

This role sits in the Philanthropy & Partnerships Directorate, a high performing team that is responsible for all areas of high value fundraising including major donors, trusts and foundations, corporate partners and special events/high value committees. We play a vital role in delivering a stewardship and communications programme to support the wider Directorate with the knowledge, tools and expertise to recognise, thank and update our highest value supporters.

We will need you to: 

• Maintain and manage data lists and mailing processes for key communications, including biannual newsletters, season’s greetings cards and the Charity’s Impact Report.
• Support fundraisers to coordinate and deliver correspondence to donors and partners, including sharing news from the hospital or preparing routine updates, ensuring all communications are accurate, timely, and properly recorded.
• Upkeep all donor recognition information, including tracking members of the Charity’s stewardship circles and auditing donor recognition across the hospital.
• Coordinate donor recognition pages for the Charity’s annual Impact Report, working closely with the PR and Communications team.
• Coordinate with hospital staff to ensure donor recognition is accurately recorded, appropriately displayed, and installed on schedule.
• Support the delivery of donor stewardship projects by managing administrative tasks such as researching and sourcing suppliers or products, managing orders, and coordinating logistics across teams to ensure projects run smoothly and efficiently.
• Oversee stock levels of materials and assets – order, receive, store and distribute materials to the team as required.

You’ll be an enthusiastic team player with:

• Strong organisational skills
• Excellent attention to detail
• Self-motivated, reliable and responsible
• Excellent verbal and written communication skills
• Experience in maintaining and delivering administrative processes
• Experience in maintaining and delivering administrative processes

Why join us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

• 27 days annual leave (rising with length of service), plus UK bank holidays
• Up to 6% employer pension contributions (increasing with service)
• Enhanced maternity and adoption pay
• Life insurance and employee assistance programme
• Flexible and hybrid working options (work from home one day a week)
• Access to subsidised staff restaurants, wellbeing initiatives, and more
• Bright, modern offices in Chelsea and Sutton, with excellent transport links

Inclusion matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

Location: preference for London-based, possibility for elsewhere in the surrounding area, with 2 days per week attendance in our London office required 

Role: Permanent

Salary: £40,000 plus 10% employer-contributed pension; 4 day full-time work week (Monday – Thursday) 

About us 

Established in 2021, Opportunity Green is a fast-growing not-for-profit organisation that helps to identify and unlock opportunities to tackle climate change. We build ambitious coalitions, support climate vulnerable countries in international negotiations and find innovative legal pathways to fight climate change.

The Operations team is key to the success of Opportunity Green, enabling the team to carry out their work. It is headed by the COO and includes a Finance Manager, Operations Coordinator and People and Culture Manager, who will line manage this new role - a People and Culture Officer to support the continued growth of Opportunity Green.

What’s the role? 

The People and Culture Officer will support our People and Culture Manager with delivering the full HR portfolio for the organisation. You will coordinate recruitment of new colleagues, own the process and ensure OG hiring practices are followed, while working closely with other managers. You will coordinate our internal HR and recruitment systems and processes.

This role will also support the wider team (currently 25 people in the UK, two in Belgium and one in Ireland) with day-to-day queries and help them understand our policies and processes. There will be opportunities to contribute to organisation-wide projects such as pay and benefits reviews or learning & development initiatives under the direction of the People & Culture Manager.

We are looking for an empathetic team player who shares OG values and is committed to centring Equity, Diversity and Inclusion principles in their work. This is a fantastic role for someone who wants to combine their passions for people and climate and is happy to turn their hand to many different tasks. You will therefore need to be a great collaborator who is used to multitasking and responding to situations as they arise. 

About the candidate 

We are looking for a candidate with: 

• Empathetic, people-first approach to HR, and ability to support a growing organisation. 

• A passion for using their skills to tackle climate change and advance climate justice.

Skills and experience: 

• CIPD or equivalent qualified, with knowledge of employment law and HR best practices through relevant work experience, ideally in the charity sector. 

• People-centred approach to HR, with a practical, solutions-focused mindset. 

• Ability to build and manage relationships with colleagues across the organisation and external contacts and suppliers.

• Active listening skills, with the ability to work collaboratively with a range of stakeholders.

• Ability to work proactively and independently and manage workload effectively. 

• Demonstrates good judgement and takes responsibility for delivering outcomes within their area of work, escalating issues where appropriate. 

• Strong analytical and problem-solving skills. 

• Knowledge of HR and recruitment systems. 

• Experience of coordinating recruitment and onboarding of staff. 

Diversity and inclusion 

Diversity and inclusion are important principles at Opportunity Green. We believe that diversity and inclusion make teams stronger and more effective. We are committed to fair and equitable employment practices, and we are striving to ensure that a variety of voices and experiences are included in our organisation. Our commitment to diversity and our parental leave policy are available to view on our website, here. 

We will consider all applicants who meet most or all of the essential competencies regardless of their identity or background. That said, we know that diverse candidates may be reluctant to apply for jobs where they don’t meet 100% of the criteria outlined in the job description. We encourage anyone to apply who can demonstrate the variety of skills and experiences relevant to meeting the requirements of this role.

We recognise that many diverse experiences and perspectives are not represented in our current workforce, and are seriously underrepresented across the non-profit sector in general, and as such, we particularly welcome applications from people with disabilities, non-white people, people from marginalised backgrounds, and members of the LGBTQIA+ communities. We will use positive action under the Equality Act 2010 to appoint from these groups if two candidates are equally qualified.

To learn more about our application process and receive advice on how to prepare in such a way as to showcase your full potential, please find our Application Guide here. 

What we offer 

The successful candidate will be offered an annual salary of £40,000 plus 10% employer-contributed pension. Please note that Opportunity Green has fixed salary scales, with the possibility of step increases with strong performance. When hiring we always hire at the bottom of a band and do not enter negotiations with new employees as negotiations have been historically shown to disadvantage women and minorities. 

We take our team’s well-being and professional development seriously. In addition to a competitive salary, we offer:

• A commitment to work/life balance, with a 4-day work week at 28 hours. 

• A generous holiday entitlement of 20 days’ holiday per year, plus bank holidays and office closure between Christmas and New Year’s that does not count towards your holiday entitlement (and expectation that you fully disconnect when taking time off). 

• A market-leading pension of 10%.

• A progressive family leave policy, including 26 weeks’ paid leave for both parents, as well as other support. 

• Lots of flexibility within a hybrid working arrangement, with regular opportunities to come together as a team. 

• Support for your professional development as part of Opportunity Green, with a budget to support your learning & development plus opportunities to lead projects, publish content, learn from experts, work directly with policymakers and stakeholders, and take part in conferences and events. 

However, it is important to note that while this role is permanent, employment is always reliant on Opportunity Green continuing to receive philanthropic support from our funders, which we expect every member of the team to play their part in working towards. 

How to apply 

To minimise the risk of unconscious bias, we ask that applicants remove certain identifying elements from their CVs. If you do not remove these details, we reserve the right to withdraw your application from review.

• Photos 

• Name – if needed, please use ‘Applicant’ 

• Age 

• Email and/or phone number 

We also reserve the right to withdraw your application from review if you use AI tools such as Chat GPT to complete the sift questions / write your CV.

Unfortunately, if you do not already hold a permanent right to work in the UK, or require sponsorship to continue working in the UK, Opportunity Green will not be able to consider your application. 

The closing date for applications is 2 March 2026 at 9am GMT. 

We actively encourage applicants to reach out if there are any reasonable adjustments we can make to help them demonstrate their full potential in the hiring process. 

Please get in touch and we can discuss how to best make the recruitment process as accessible and comfortable for you as possible.

You can read our application guide on our website. 

What happens next? 

Shortlisted candidates will be invited for an online interview to discuss their experience and suitability for the role. After this, candidates that are most suitable for the vacancy will be invited for an in-person interview in our London office, for which there may also be a short task. Travel will be reimbursed for non-London-based applicants (within the UK).

Online interviews are likely to take place w/c 16 March. In person interviews will take place in London later in March. 

We reserve the right to ask for references during the recruitment process. 

If you have any questions, or you need any reasonable adjustments at the application stage, please contact us.

Our vision

Better nature for all. A future where everyone can experience, enjoy, protect and restore the natural world.

How is Finance a part of this vision

- Every pound invested in TCV delivers at least ten pounds in social, environmental and health benefits.
- Green social prescribing returns two pounds and forty two pence for every pound invested.

The central finance team works in partnership with TCV departments providing impact driven and robust monitoring and reporting. As a charity we ensure we are sustainable and efficient with strong governance and financial resilience.

The role

This is an exciting new role to work closely with the Finance Director and finance team. We are looking for a finance manager who can provide robust financial controls and reporting to help ensure we maximise our impact and make every penny count.

You will
- Lead on the preparation of monthly management accounts.
- Ensure compliance with controls and charity finance regulations.
- Ensure accuracy and timely reconciliations, forecasts, restricted funds analysis and budgets.
- Assist with the annual audits and statutory accounts preparation.
- Prepare VAT and Gift aid claims.
- Support teams with grant reporting.

A key part of this role will be building strong relationships and engaging with budget holders to guide them through financial principles and controls and create impactful reporting solutions.

About you

We are looking for someone who will bring:
- A recognised finance qualification (ACA, ACCA, CIMA, or equivalent) or relevant experience.
- Experience managing charity or non-profit finances.
- Strong financial analysis and reporting skills.
- Excellent communication and influencing ability, you can explain numbers in plain English.
- A genuine passion for making a difference through your work.

Why Join Us?
- Work for a cause that matters, every pound helps change lives.
- Join a supportive, ambitious, and friendly team.
- Enjoy flexible hybrid working and a culture that values balance and wellbeing.
- Opportunities for professional growth and development.

Hybrid working with at least 2 days a week in Doncaster - Gresley House.
Hours negotiable: 28 - 35 hours per week.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

A position has arisen at SolarAid for a Content and Social Media Manager, reporting to the Director of Communications.

This is a full-time, permanent role, open to candidates based anywhere in the UK, with the option to work remotely or from the London office. Attendance at key team days will be required.

The role focuses on planning, managing and delivering high-quality digital content across SolarAid’s channels, including the website, blog, email and social media. It is a hands-on role, combining day-to-day content production with channel management and collaboration across teams.

Alongside ongoing content and social media activity, the postholder will play an important role in supporting SolarAid’s website redevelopment. This will include reviewing and migrating existing content, helping decide what moves forward, and supporting content quality and consistency as the new site launches and beds in.

We are looking for someone with strong content and social media experience, good editorial judgement, and the ability to manage content across multiple platforms. You will be confident creating written, visual and short-form video content for different audiences, and comfortable working collaboratively with colleagues across communications, fundraising and country teams.

The successful candidate will share SolarAid’s values and be committed to telling stories responsibly and respectfully, helping to inspire support for sustainable energy access in sub-Saharan Africa.

No recruitment agencies please.

Age UK's Influencing division has a rare and exciting opportunity for a Public Affairs Manager to join our successful External Affairs team.

In this role you will manage a team of 3 people, develop and lead the delivery of Age UK's public affairs activity, to achieve our policy influencing aims and campaigns and maintain our high profile with the overarching aim of creating sustainable change for older people.

As the Public Affairs Manager you will develop and implement effective public affairs approaches that really hit home and produce results. To achieve this, you will work collaboratively with the rest of our high performing External Affairs team, other Age UK colleagues, our network of brilliant local Age UKs, and other charities and organisations that share our campaigning aims.

You'll need to understand how to influence decision-makers at a senior level and will have a proven track record of influencing policy change. You will bring political understanding and tactical insight on how UK Government and Parliament operate to ensure our campaigns and wider influencing have the biggest impact.

We operate a hybrid working model. We offer flexibility on working from home but require the applicant to be in our central London office a minimum of two days per week. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T

Experience

• Significant experience of strategic public affairs and/or campaigning work designed to achieve change. (A)
• Excellent all round communication skills, particularly the ability to communicate clearly and concisely to a range of audiences. (A, T)
• Experience of building relationships with and successfully influencing senior stakeholders including Parliamentarians and Ministers. (A, I)
• Significant experience of working collaboratively and delegating effectively, internally and externally. (A, I)

Skills and Knowledge

• Excellent knowledge and understanding of local and national government structures, the UK Parliament and our political, policy and campaigning context, and experience of influencing them. (A, I)
• Fast strategic and analytical thinking skills and experience of demonstrating good judgement, including strong political judgement. (I, T)
• Ability to project manage, including personal time management, planning, implementing, devising and prioritising multiple projects to meet agreed deadlines and targets, overseeing work across teams and monitoring and evaluating quality and impact.(A, I)
• Understanding of online and offline campaigning techniques. (A, I, T)
• Strong people management skills and experience, including performance management and professional development. (A, I)
• Knowledge and understanding of what equal opportunities means in relation to this post and the ability to incorporate equality practices into all aspects of the work. (I)

Great to haves

Experience

• Experience of collaborative working with service users (A)
• Experience of influencing change from a voluntary sector perspective (A)
• Experience of working in a political environment (A, I)

Skills and Knowledge

• Knowledge or understanding of public policy issues and how they impact on older people (I)

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards – recognition awards from £100-250

We’re looking for a motivated and collaborative Youth Work Team Lead to join our Children & Young People’s Service in Brighton. This is a key leadership role within a service that is actively strengthening its youth work offer, embedding participation and inclusion, and supporting young people’s emotional wellbeing and mental health through trauma-informed practice.

You’ll combine hands-on youth work delivery with leadership and coordination responsibilities, helping to create safe, welcoming and inspiring spaces where young people aged 10–25 can connect, feel heard and thrive.

We actively welcome applications from people of all backgrounds and identities, particularly those from communities currently underrepresented in our workforce.

You will:

• Deliver high-quality, inclusive youth work, embedding participation and creativity across programmes and activities
• Coordinate and lead youth work sessions at the Young People’s Centre and off-site locations, including nature-based provision
• Act as a senior member of staff on duty, managing safeguarding, risk and safe delivery
• Provide line supervision and day-to-day support to youth workers, sessional staff and volunteers
• Work collaboratively with partners and colleagues to strengthen the Youth Hub offer and young people’s pathways

We’re looking for someone who can demonstrate:

• Strong experience delivering youth work with children and young people
• Confidence acting as a lead worker, including responsibility for safe delivery and decision-making
• A sound understanding of youth work principles, participation and safeguarding
• Experience supervising or supporting staff, sessional workers or volunteers
• Commitment to inclusive, trauma-informed and neurodivergent-affirming practice

A recognised youth work qualification (e.g. JNC-recognised or equivalent) is desirable, alongside a commitment to ongoing professional development.

Why join us?

Impact Initiatives is a Brighton-based charity with a long-standing commitment to supporting children, young people, adults with disabilities and older people across Sussex.

Our Children & Young People’s Service provides safe, inclusive spaces and relationship-based youth work that supports wellbeing, connection and growth. You’ll be joining a values-led organisation with supportive leadership, regular supervision and a strong focus on learning and development.

Closing date: Wednesday 4 March 2026
Interviews: Tuesday 10 March 2026

This post is exempt from the Rehabilitation of Offenders Act (1974) and the successful applicant will be subject to an Enhanced Disclosure & Barring Service (DBS) check.

Location: Camden Refuges/Frances House (with some travel across other locations in London)

Salary: £32,319 - £34,538 per annum

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week

Contract: Fixed Term Contract (Until 30th June 2026)

Closing Date: Wednesday 25th February 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Specialist Refuge Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Frances House is a specialist refuge accommodating 8 women affected by VAWG and multiple disadvantages. The house is staffed 24/7 and all work with residents is trauma informed.

About the Role

This role offers a great opportunity for those looking to deepen their experience supporting survivors with more complex needs. Due to the specialist nature of the work and this role, you will hold a caseload of four Key Clients, allowing you to provide focused and compassionate support.

This is an established role at Frances House. Specialist Refuge Workers work in shifts, 8am – 4pm and 1pm - 9pm (rotating alternative weeks, including some weekend shifts).

About You

Ideal candidates will have experience of working intensively with service users in an accommodation setting and be adept at risk and needs assessment and support planning.

You will be able to demonstrate knowledge of the intersection between domestic abuse and multiple disadvantages, a developed understanding of how this can make it difficult for women to engage with support, and an ability to reflect on your own practice.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Nb: This piece of recruitment is rolling and may close at any time.

In recent years OTR has seen a significant increase in demand for our youth mental health services and we now reach over 17,000 young people each year. We are seeking a Head of Finance to oversee our (circa) £3m annual budget and to ensure that our finance operation is efficient and effective. This role will lead OTR’s finance function and, as well as having responsibility for day-to-day financial processes, will be a key member of the organisation’s senior leadership team (SLT). The role will involve providing financial insight to the SLT and Board of Trustees to improve understanding and inform strategic decision making. Examples of this will include analysing the financial performance of different activities of the organisation and preparing budget and forecast information. 

We are looking for an individual with demonstrable experience in a finance management role which includes a strategic focus, preferably in the voluntary sector. The successful candidate will be a flexible and meticulous individual who is able to present complex information to a range of audiences. Equally important is a strong personal interest in and commitment to the mental health and wellbeing of young people.

To find out more about the role please download the job pack. If you would like an informal chat about the role, please email the main contact as listed in the job pack

To apply for this role click the 'Apply now' button

We welcome applications from all sections of the community and are committed to developing a team that reflects the diversity of the people we work with

Safeguarding:

OTR is committed to safeguarding and promoting the welfare of children and young people. We expect all staff, trustees, and volunteers to share this commitment.

As part of our Safer Recruitment practices, all roles involving contact with young people will be subject to robust pre-employment checks, including references, a full employment history, and an enhanced Disclosure and Barring Service (DBS) check. Where applicable, overseas criminal record checks will also be required.

We are dedicated to creating a culture of vigilance, transparency, and accountability. Our safeguarding procedures are guided by the principle that the welfare of the child is paramount, and all staff are required to adhere to OTR’s Safeguarding and Child Protection Policy. 

OTR & Benefits:

OTR is a mental health social movement by and for young people. The charity is at an exciting stage of its 59-year history and is proud to be reaching more young people than ever before (around 17,000) across Bristol, South Gloucestershire, and North Somerset with creative and diverse mental health and wellbeing info and support. 

Our approach to mental health is grounded in a set of beliefs and values that underpin all of our work. We believe in celebrating diversity, empowering and mobilising young people to make change, and that catering to the unique strengths, interests and circumstances surrounding young people is key. Our approach centres on collaboration and partnership, building relationships between individuals, peers and communities. 

Each day is as engaging and fulfilling as the last, and with a network of supportive, community minded people, we hope you’ll feel welcome here. As a thank you, we like to compensate our employees for the important work they do with a range of benefits including a flexible leave policy, healthcare cost and wellbeing assistance with HealthShield, flexible and hybrid working arrangements, enhanced sick pay, parental leave, training and development, social and wellbeing events, and more (subject to contractual terms and conditions). 

A Willingness to Work with Difference 

At OTR, whatever your role or professional background, you will be expected to work in a way that is anti-oppressive and inclusive. A key focus for OTR is to develop an organisation that is inclusive for all but we do not claim to be experts in this. We are committed to continuous learning and improvement in these areas and invite you to join us on this journey. 

OTR recognises the benefits to individual practice and organisational credibility of having a diverse community of staff and volunteers and to this end is continually working towards building and maintaining an environment which values and pursues diversity accordingly. 

We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and equitable experience for all in society and all of those who come through our doors at OTR.

About Us

Learning with Parents supports all families to have positive learning interactions together. We drive inclusive parental engagement by partnering with schools and leading the sector through learning what works.

By partnering with primary schools, we support thousands of families across the UK to enjoy learning together at home. Our child-led videos and hands-on family activities replace traditional homework. Through behavioural insight research, innovative technology and teacher training we ensure that as many families as possible are supported effectively.

We are working to improve parental engagement across the sector, by producing evidence of parents’ impact and generating insights into how schools can best support them. Learnings are disseminated through the Parental Engagement Forum and amplified through the Fair Education Alliance.

About the Role

One of Learning with Parents’ objectives over the next five years is to evidence how best to drive inclusive parental engagement. We are looking for an individual with experience in monitoring and evaluation to join our team. 

The Evaluation Manager will be responsible for evaluating our programmes to capture the impact we have, inform improvements internally and share insights externally. The role will begin with implementing an existing evaluation plan and develop into leading improvements and innovations in our evaluation strategy.  It will involve primary research, such as leading focus groups in schools, as well as analysis of quantitative and qualitative data generated by our platform and surveys of parents and teachers. It will also involve reporting this data and supporting others to do so. The Evaluation Manager will be responsible for maintaining tools and processes around evaluation and ensuring strong internal and external communications of findings. 

This is a role which involves extensive collaboration across different internal teams and with external stakeholders such as schools and funders.

Areas of Responsibility 

Evaluation design and planning 

• Improve, develop and innovate on existing evaluation strategies to better capture our impact and the voices of our stakeholders – school leaders, teachers, parents and children.

• Liaise with project leads to ensure that evaluation is planned into projects from the start.

• Liaise with the Programme Director to ensure evaluations are planned in tandem with strategic thinking about parent voice.

• Liaise with the fundraising team to ensure that reporting commitments to donors are planned into evaluations.

• Provide evaluation support with strategic partnerships.

• Collaborate with an external evaluator if appointed in future.

• Feed into future evaluation strategies. 

Primary research and conducting evaluations

• Analyse and present insights from platform data – both qualitative and quantitative.

• Conduct focus groups in schools and online with groups of parents, teachers or school leaders.

• Conduct individual case study interviews with parents and teachers or support other colleagues to do so. 

• Conduct evaluation activities with primary aged children in school.

• Analyse and write up collected data, including qualitative feedback from surveys, interview and focus group data. 

• With the schools team, manage the logistics for evaluation visits, such as arranging dates with schools and designing recruitment materials.

Processes and internal communication

• Maintain communication processes to ensure everyone is up to date and can access the information they need.

• Ensure project management software is kept up to date with details of evaluation activity. 

• Monitor and regularly report on progress in measuring our evaluation indicators. 

• Work with the Tech team to refine processes for managing data which adhere to UK GDPR and best practice in data management and ensure maximum usability of the data.

Evaluation tools and resources

• Develop or refine existing data collections tools. 

• Explore new opportunities and methodologies for capturing child voice and the voices of parents who may typically be underrepresented in research.

• Act as an inhouse technical resource to support the wider team with monitoring and evaluation-based queries 

• Review and routinely update supporting documents such as consent forms.

• Keep abreast of trends and innovations in the wider evaluation sector, identifying new opportunities and approaches for us to explore

Supporting Programme Evaluations

• Support the leads of individual projects to develop project level evaluation plans as required, ensuring that these are integrated into overarching plans, have a Theory of Change and adhere to ethics and data protection protocols.

• Develop or refine existing data collections tools to meet project needs and support with data collection, analysis and write up as required.

Dissemination

• Ensure that findings and learning from evaluations are consistently and robustly documented.

• Ensure evaluation findings are logged and shared internally to inform future programme design and development. 

• In partnership with the fundraising and communications team, create additional versions of evaluation reports for specific audiences. 

• In partnership with project leads, ensure feedback is shared with all stakeholders.

About You 

A successful Evaluation Manager will be able to work across multiple teams to ensure the quality and cohesion of evaluation work.  They will be committed to support the charity’s growth and impact. 

Our ideal candidate would also be able to provide examples of when they have used the following skills and experience: 

• Experience of research or evaluation, including using a range of data collection tools, analysing either qualitative or quantitative data (or both), report writing and sharing findings in a range of accessible and engaging formats.

• Experience designing evaluations and an understanding of the importance of adhering to ethics and data protection protocols. 

• Experience of managing projects which involve multiple stakeholders. 

• Excellent communication skills, in person and in writing. 

• Excellent attention to detail, whether in data analysis or written communication.

• Confidence working with a range of stakeholders, including children and families, and experience developing and maintaining relationships

• Excellent organisational skills and ability to work both independently and collaboratively.

• Interest in and understanding of educational inequality in the UK.

• A desire to champion and uphold our organisation’s vision, mission and values.

Our ideal candidate might also be able to provide examples of when they have used  some of the following skills and experience, although these are not essential: 

• Experience working in evaluation at another third sector organisation

• Experience working within the UK education system, either in schools or in other organisations working in the space such as charities or suppliers

• Familiarity with the primary school curriculum and current issues in the primary education sector.

• An understanding of the challenges of identifying and engaging families who are typically underrepresented in research.

• An understanding of the challenges of conducting evaluations in a busy school environment, why safeguarding is important in this context and how it may impact the design of evaluations based in schools.

Our Values 

Our Learning with Parents values are key to how we work and inform our strategy, programme, and how we collaborate.

Ambition - We strive do more for the families, schools and organisations we work with

Collaboration - We value the voices of others and achieve more by working together

Exploration - We are curious and seek evidence to inform our work

Innovation - We test, learn, adapt and embrace failure in our pursuit of progress

Integrity - We act responsibly and honestly, and default to transparency

Supportive environment - We work to create an environment which supports growth, belonging and wellbeing for everyone 

Benefits

We have a passionate team and supportive culture. We have supportive policies and offer a number of benefits including:

• Generous annual leave allowance (35 days, including bank holidays)

• Your birthday off and additional holiday reward for every year employed with us (up to five days pro rata)

• Enhanced maternity, paternity and family-related leave policy from day one

• Income protection in case of sickness

• Flexible working times

• Social events

• Environmental (Net Zero) Pension

• Cycle to work scheme

• Benefit Hub, including virtual GP and discount scheme

To Apply 

Submit a CV and answer the following questions through our site by Sunday 15th February:

• Why do you want to work for Learning with Parents? (no more than 300 words)

• Why do you want the role of Evaluation Manager? (no more than 300 words)

• What skills or experience do you have that would make you a good candidate for this role at Learning with Parents? (no more than 500 words)

Your questions will initially be assessed without reference to your personal details or CV so please include all relevant information in your responses. These will be scored by multiple reviewers using a scoring matrix. Please refer to our AI in recruitment policy for guidance.

First round interviews will be online the week commencing 23rd February. Second round interviews will be in person, at our Bristol offices, in the week beginning 2nd March.

We think it is important that our charity reflects the lived experience of our beneficiaries, and we want to be an organisation where employees and supporters from any background can thrive. 

We particularly welcome applications from candidates with lived experience of disability, candidates from Black, Asian or other minority ethnic groups, Lesbian, Gay, Bi, Trans, including non-binary (LGBTQ+) candidates, and candidates from disadvantaged communities. These groups are currently underrepresented at Learning with Parents, and we are committed to increasing representation and diversity internally at the charity.

Due to the nature of our work with young people, on acceptance of offers all Learning with Parents employees are subject to a DBS check in accordance with Safeguarding Policies and offers will also be subject to reference checks. 

Please note, travel for data collection from our partner schools across the country will be required. This is likely to be between three to six times a year. Additional travel may be required to share findings with stakeholders, primarily based in London.

Location: Home-based or Bristol Office or a blend of the two 

Closing date: 20th February 2026

Interviews commencing from W/C: 2th March 2026

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time

About the role

We’re looking for a Learning and Development Advisor (known internally as People Development Advisor) with design, facilitation and training delivery experience to join our People Development Team

We’re on the lookout for a curious, creative and proactive Learning and Development Advisor to help shape, deliver and elevate the learning culture across Young Lives vs Cancer.

You’ll play a key role in supporting our people to grow, develop and thrive—ensuring everyone has access to engaging, meaningful and impactful learning opportunities that help them do their best work for young people with cancer.

A significant part of your role will involve co-developing learning content with internal subject matter experts, ensuring their specialist insights are translated into accessible, high-quality development experiences. You’ll also co-design and deliver in‑house training, including digital skills programmes (such as SharePoint, OneDrive, and Teams) and core management development for our people managers—covering areas like delegation, decision-making, problem-solving and effective objective‑setting.

Working closely with the People Development Manager and colleagues across the organisation, you’ll help drive our development priorities forward, champion great learning experiences, and ensure our people have the skills and knowledge they need—now and for the future.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Train and develop our people managers by delivering or facilitating core management skills sessions such as delegation, decision-making, problem-solving and effective objective‑setting
• Shape and deliver high‑quality learning by developing engaging learning experiences using the 70:20:10 model and collaborate with internal experts to create guides, resources and tools that support onboarding and continuous learning.
• Support and enable the design and delivery (alongside our AI and UX learning lead) of our in‑house training around digital skills, including SharePoint, OneDrive, Teams and other M365 tools—helping colleagues use our digital systems confidently and effectively - turning technical or specialist knowledge into clear, engaging and practical learning experiences for a wide range of colleagues.
• Maintain and evolve our digital learning offer, including mandatory e‑learning, digital platforms and resources—ensuring everything is accessible, engaging and aligned with our values.
• Maximise external partnerships, including pro bono support and supplier relationships.
• Lead on apprenticeship and Skills & Growth Levy activity, supporting learners and aligning levy use to business needs.
• Use evaluation and data to drive improvement, ensuring learning is evidence‑based, impactful and continuously evolving.

What do I need? 

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Experience designing and delivering impactful learning for staff and/or volunteers.
• Proven track record of co‑creating learning with subject matter experts and transforming complex ideas into clear, engaging content.
• Confident delivering digital skills training (e.g., SharePoint, OneDrive, Teams) and building wider digital capability.
• Skilled facilitator with experience leading management and behavioural skills sessions, such as delegation, decision-making, problem-solving and effective objective‑setting.
• Strong stakeholder management experience, working collaboratively across teams in a fast‑moving environment.
• High digital confidence, with hands‑on experience designing online learning and using LMS platforms and/or SharePoint to shape great learner experiences.
• Excellent organisational and communication skills, with the ability to manage own workload, using data and evaluation insights to sharpen and improve learning.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

#ShowTheSalary #NonGraduatesWelcome

Closing Date: 18 February 2026

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Save the Children UK is looking for an experienced Legal Counsel to join the team in a key role providing expert legal advice, supporting compliance, and managing legal risk across the organisation.

If you're a qualified lawyer with relevant experience looking to take on an exciting new challenge and create meaningful impact, we'd love to hear from you.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Legal Counsel, you will provide high-quality, pragmatic legal advice across a broad range of charity, commercial, contract and regulatory matters.

Working within an experienced legal team collaborating on complex and high-impact legal matters, you will support SCUK's legal and compliance obligations, assist with risk management, instruct external counsel when needed, and contribute to a culture of ethics, integrity and safeguarding. You will also support the development of legal tools and training to empower colleagues to operate with confidence and compliance.

In this role, you will:

• Provide pragmatic, risk-based legal advice across contract, commercial, charity law and regulatory compliance matters.
• Draft, review and negotiate a broad range of contracts, including donation agreements, grant agreements, partnership agreements, service agreements and NDAs.
• Support compliance with legal obligations including data protection, safeguarding, anti-fraud, anti-bribery, sanctions, and charity law.
• Support external counsel management and liaise with SCUK and SCI legal teams.
• Deliver training and guidance to staff and volunteers to embed legal awareness and self-service across the organisation.
• Monitor legal and regulatory developments relevant to the charitable sector, assess their impact on SCUK and ensure that staff are aware of and comply with changes and updates.

About you

To be successful, it is important that you demonstrate the following:

• Qualified lawyer in England and Wales (or equivalent jurisdiction) with post-qualification experience advising independently on a broad range of commercial, contract and/or charity law matters.
• Experience in at least 1 of the following areas: general corporate / commercial / contract, regulatory compliance, charity / not-for-profit.
• An understanding of:
  • the UK charity regulatory framework; and
  • the UK's bribery and anti-terrorism laws and practice, including the way in which they may impact an international NGO.
• Demonstrated ability to draft, negotiate, and advise on a broad range of contracts, plus experience of advising on compliance issues.
• Ability to engage effectively with a wide range of stakeholders, and to explain complex legal issues clearly and pragmatically to diverse audiences.
• Strong ethical judgment, flexibility and the ability to work effectively in a collaborative, fast-paced environment.
• Efficient, highly organised, self-motivated, and able to prioritise effectively under pressure.
• Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Ways of Working: 

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

We are recruiting for a new general manager post.

Our General Manager will be a key member of Different Planet Arts small staff team. Working closely with the Artistic Director and the Board of Trustees as part of the Senior Management Team, you will manage and organise operational support for Different Planet arts programme, ensuring we provide an excellent service to our participants, partners and audiences. This role is suitable for someone building a career in operations.

We are looking for someone who can maintain and provide the right systems and structures to enable others to lead and create our arts projects, and provide ongoing, efficient admin support. You will manage and be responsible for our systems and processes for financial administration, fundraising, governance procedures and processes, monitoring and keeping the Different Planet Arts office running day-to-day as an administrative hub. You will work closely with our treasurer (who is responsible for creating quarterly Management Accounts.) 

This is an ideal role for someone with strong administrative or company management experience who wants to help shape the culture and infrastructure of our much loved award winning inclusive theatre company. 

About Chapter One

Chapter One is a small but growing charity, working to ensure that every child has 1:1 reading support at the time they need it most.

Our unique Online Reading Volunteer programme currently supports about 3,500 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 180 local and national businesses. The volunteer task is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

We have set ourselves ambitious targets and want to support 3,900 children by 2026/27, so this role, with responsibility for building new corporate partnerships, will be crucial to ensuring that we have sufficient volunteers to achieve this target. 2026 has been designated by the Government as the National Year of Reading, so we have a great opportunity to capitalise on this and secure business commitment for our work!

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role

Chapter One is seeking a proactive, energetic and enthusiastic Business Development Officer to be an integral part of a team which aims to both maximise corporate income and take Chapter One into new regions across the UK.

Reporting to our Business Development Manager (BDM), but also working closely with our Corporate Partnerships Team, you’ll help them to deliver our annual volunteer targets. This will involve prospect research and engagement, presentations, networking, pipeline management and lead conversion.

This role within Chapter One is an opportunity for an early career professional or someone looking for a career change to hone their business development and sales skills in a dynamic, fast-growing charity which is flexible and agile. 

Key Responsibilities

Corporate Partner Recruitment

• With support from the BDM, proactively ‘sell’ Chapter One programmes to potential new corporate partners to achieve annual new partner/volunteer targets

• Use LinkedIn Sales Navigator and other relevant platforms to identify, research and contact potential new corporate partners

• Prepare and tailor communications for prospective new partners, including research on their CSR/social value strategy and its alignment with Chapter One’s mission and regional presence

• Ensure the prospective new partner pipeline is proactively managed on our Salesforce CRM and work with the BDM to automate the pipeline process where appropriate.

• Identify opportunities for regional expansion and support the BDM to secure commitments in line with launch timetables

• Identify opportunities for expansion in specific sectors or in relation to specific initiatives.

• Post on LinkedIn and develop a network of CSR and Social Value managers and relevant organisations

• Research relevant intermediaries, local authorities and groups with which Chapter One could build ‘broker’ relationships

• Keep up to date with developments in CSR/ESG/Social Value and employer-led volunteering

• Research relevant events and conferences that Chapter One team could attend to network and/or speak

• Ensure Chapter One information on external volunteering and matchmaking platforms is kept up-to-date

Account Management

• Lead the account management of a portfolio of corporate partners (approx. 10–15), delivering against retention, growth, and income targets through regular reviews and proactive relationship building.

• Plan and deliver partnership meetings, volunteer recruitment sessions, and tailored communications aligned to each partner’s CSR strategy and Chapter One’s mission.

• Collaborate with the Corporate Partnerships Team and internal teams to produce high-quality reports, pitches, onboarding experiences, and promotional materials for partners and volunteers.

• Ensure accurate partner administration, including CRM record-keeping (Salesforce), invoicing coordination, and general account management processes.

General

• Oversee, maintain and develop business development processes, including use of Salesforce CRM and exchange of information with the Corporate Partnerships Team

• Conduct administrative duties as required to support the Business Development Manager

• Attend online and in person meetings, conferences and events to represent Chapter One, talk about its work and recruit partners.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• A commitment to Chapter One’s mission and values.

• Experience of business development of Corporate Partnerships in a charity or B-2-B environment

• An ability to create compelling written pitches, ensuring messaging and brand are consistent

• Outstanding presentation skills, with the ability to excite and inspire an audience

• Excellent interpersonal skills with the ability to build relationships with business professionals at all levels

• Excellent organisational skills and attention to detail

• An understanding of CSR/social value and employee engagement/volunteering and/or a commitment to learning more about social value and how it’s interpreted by businesses

• An understanding of social media platforms, particularly LinkedIn.

• Able to take personal accountability for own workload and for delivery of targets

• A ‘can do’ and flexible approach with an ability adapt to changing priorities

• Awareness of the importance of data security best practice and GDPR regulations when processing a range of stakeholder data

• Highly computer literate, particularly in Excel, with hands-on experience of using Google suite and platforms and tools such as Salesforce CRM, Mailchimp, PowerPoint and more.

You’ll be more successful in the role if you have:

• Experience of using social media to develop business relationships

• Experience of achieving annual sales targets

• A background in CSR or social value

Interview Dates

First Round: Week commencing 9th March

Second Round: Week commencing 16th March

A place to make a difference

Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm

With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.

We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.

About the role

We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.

As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).

What you’ll be doing:

• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service

Salary

The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager

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