901 Environment jobs

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Enfield. You will be based in one of NHS mental health treatment teams in Enfield Town and Edmonton areas.

This IPS service at Working Well Trust has been awarded the IPS Grow quality mark and adheres to the principles of the IPS model in supporting people in to employment.

This role will be working with clients who have mental health support needs, wanting to gain and sustain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

This is a part time post working 17.5 hours, please note salary listed is FTE.

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPSapproach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach thatalways remainsclient led.

You will be based at one of the following NHS mental health treatment teams:

• Enfield's Early Intervention in Psychosis (EIP) service, Lucas House Edmonton
• Community Rehabilitation Team Enfield, Park Avenue, Enfield Town

You will spend up to 65% of your week working in the community of Enfield to provide localised support to residents of the Borough.

You will also be working to contract targets whilst maintaining a high-quality service.

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.
• Beneficial (but not essential): local knowledge/ experience of the Borough

What we offer

• £33,000 per year (FTE)
• 30 days annual leave plus public holidays, (FTE)
• Employer pension contribution of 6%
• Supportive environment within a growing, dedicated team
• Meaningful, rewarding work supporting people into employment
• Expenses paid for mandatory travel during work hours.
• Flexible, paid Wellbeing Hour every fortnight (FTE)

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. 

Start your application today and take the next step in a rewarding career. 

Closing date: Wednesday 30th September 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.

First stage interviews: 5th - 9th October 2026 (subject to change if advert closes early)

Final Stage interviews (in person in Edmonton): w/c 12th October 2026 (subject to change if advert closes early)

Considerations:

Please note: This post involves access to NHS clinical records through RiO. For confidentiality, information-governance and wellbeing reasons, successful candidates cannot be appointed within the same secondary mental health service area in which they are currently receiving care.

We will not ask applicants to disclose health information during the application or interview process. A confidential service-location conflict check will only take place following a conditional offer. Where a conflict is identified, we may explore an equivalent vacancy in another area, but alternative employment cannot be guaranteed.

General Manager
Salary: £61,400 per annum
Contract: Permanent
Work Pattern: Full-Time 37.5 hours per week (5 days from 7)
Location: WWT Slimbridge, GL2

We are seeking an outstanding leader to manage and drive the performance of our award winning visitor attraction and wetland nature reserve in Slimbridge, Gloucestershire. Slimbridge is where wetland conservation began some 80 years ago with the founding of WWT – the wetland charity.

About The Role

This is a genuine opportunity to shape this amazing attraction, not just run it. Reporting into WWT’s central operations leadership, you will take full responsibility for the day to day operations leading a dedicated team of more than 60 staff and 250 volunteers to deliver our ambitious financial, visitor engagement and conservation objectives for the centre. In addition you will lead an exciting master-planning process working in collaboration with colleagues in the operations directorate, central leads and centre staff to deliver a plan that sets the site up for success over the next decade and unlocks significant funding.

WWT Slimbridge offers an amazing day out and a wonderful introduction to wetland wildlife and it is your responsibility to provide an unforgettable experience on each and every visit. Visitors can experience the spectacle of tens of thousands of wild birds, immerse themselves in wetlands teaming with life and get close to some of the world’s most amazing wetland birds and mammals. The site features adventure and water play areas, canoe safari, interactive exhibits and walk-through aviaries in addition to over 800 acres of wetland reserve with wildlife viewing hides, including a three-storey tower with magnificent views of the Severn Estuary.

The role has responsibility for all aspects of the site - working closely with the centre’s senior leadership team you will deliver excellence across the areas of trading and admissions, visitor experience and engagement, learning and marketing, living collections and the wetland reserve - a Ramsar wetland site, Special Protection Area (SPA) and Site of Special Scientific Interest (SSSI) on account of its internationally important wetlands. WWT's charity headquarters are also based at the Slimbridge site, and you will work closely with the team, jointly contributing to the delivery of WWT’s Wetlands are the way 2030 strategy.

About You

To be a success in this role you must be an experienced and professional manager and a great leader, comfortable with both operational delivery, visible on the floor leadership and the ability to input strategically at the highest level. You should be strong on financial and business numeracy, comfortable owning the P&L and able to deliver against ambitious and motivating targets while maintaining day-to-day performance.

You will have impeccable standards for cleanliness, health & safety and the visitor experience and a track record for building team performance and morale.

It is a busy and varied role and we are looking for someone with a wealth of experience and proven track record in a similar visitor attraction environment and you are now looking for your next role to be part of an organisation that has a very special place in people’s hearts.

Essential criteria:

• Educated to degree standard or equivalent
• Demonstrable and successful operations experience within a large visitor attraction or similar operation
• Demonstrable leadership skills, able to positively lead, motivate and continually develop teams and individuals, including volunteers
• Demonstrable ability to create a positive work culture in line with an organisation’s agreed values and behaviours, work collaboratively at all levels and lead by example
• Demonstrable and successful people management with experience in recruitment, training, motivation and performance management
• Demonstrable experience of identifying and developing commercial opportunities
• Demonstrable experience of the development and implementation of financial management plans, work programmes and budget controls
• Demonstrable experience of developing and delivering a masterplan or strategic plan and project management experience

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

This is a full time position working 37.5 hours per week, 5 days from 7.

Closing Date: Monday 14th September 2026
N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

This is an exciting opportunity to join EarthPercent at a pivotal stage in our growth. 

The Fundraising & Communications Assistant is a brand-new role designed to support a more joined-up approach across EarthPercent’s activity. Working across fundraising, communications and community, you’ll help ensure these closely connected functions are aligned, enabling EarthPercent to build and strengthen relationships with artists, partners, donors, supporters and the wider music community. 

The role provides essential administrative, operational and project support, helping deliver partnerships, campaigns, events, communications and engagement activities that advance EarthPercent’s mission. You’ll play a key role in keeping projects organised, ensuring information flows effectively across the organisation and enabling colleagues to build and steward successful relationships.

You’ll support the planning and delivery of live fundraising shows, industry events and campaigns; assist with partnership materials and communications; maintain key systems; and help ensure colleagues have the information they need to deliver high-quality work. 

As part of a small, ambitious team, you'll have the opportunity to contribute across a range of our fundraising, communications and engagement activity, gaining broad experience while helping shape a growing organisation. This varied, hands-on role is ideal for someone who is highly organised, proactive and keen to build a career at the intersection of music and environmental action.

Person Specification

You might currently work in the music industry, in a partnerships or account management role, or within the charity sector. Whatever your background, you’re motivated by building meaningful relationships, helping raise funds and generating support for environmental action through music.

You’re highly organised, detail-oriented and proactive. You take pride in delivering high-quality work, managing competing priorities and supporting others to succeed. While you’re excited by the opportunity to work with artists and partners, you’re equally happy rolling up your sleeves with the coordination, administration and behind-the-scenes work that makes it all possible.

Most importantly, you’re eager to learn, develop your skills and help EarthPercent deliver on its mission. 

We have an exciting opportunity for an Insurance Apprentice to join our friendly and growing Unity Insurance team, based in Lancing, West Sussex.

Unity is a vibrant insurance broker specialising in Scouts and charity insurance products. With a variety of projects underway and more planned over the coming months, this role offers an excellent entry point into the insurance industry with real scope to grow.

Job Title: Insurance Apprentice

Salary: £11,648 - £20,748 per annum - There are different rates of pay for apprentices depending on your age and what year of your apprenticeship you’re in. These are in line with the National Minimum Wage for Apprentices.

Location:  Lancing, West Sussex, BN15 8UW

Contract Type:This apprenticeship is for 18months with a view to considering permanent roles available in the team on completion.   

Working Hours: 35 hours a week, 9 am - 5 pm

About The Role:

This insurance apprenticeship is designed to help you build professional skills and succeed in the workplace. Through real-world industry examples, you'll gain practical knowledge that directly applies to your job.

• Earn while you learn – fully funded apprenticeship
• Gain professional recognition
• Improve your on-the-job performance

You'll receive dedicated study time and, upon completion, achieve a Cert CII (Level 3) qualification to boost your career.

As the Insurance Apprentice, your Key Responsibilities will include: 

• Dealing with new business enquiries across different charities and not-for-profit organisations.
• Developing relationships with Scouts, Charities, and Commercial organisations/businesses.
• Attend supervision sessions, team and management meetings as appropriate
• Ensure compliance with the Individual Conduct rules and Conduct policies

What we are looking for in our Insurance Apprentice:

• Minimum two A levels (grade C or above) or equivalent, and willingness to work towards Cert C
• Building strong relationships with clients, insurers and colleagues.
• Ability to work using own initiative and manage tasks effectively

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary
• Family-friendly employer with generous family leave
• Learning and Development/training opportunities via our internal learning hub

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Friday 30 October 2026

Telephone Interviews will be held in the week commencing Monday, 16th November 2026

Interviews will be held in person, week commencing Monday, 23rd November 2026

Start Date: January 2027.

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Strictly no agencies.

We have an exciting opportunity for a Caseworker to join the Wales Hate Crime team, working 22.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is based in St Melons, Cardiff with hybrid working available. As a Hate Crime Caseworker you will:

• Directly support victims affected by hate crime & ensure the provision of tailored one-to-one support
• Assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system to cope and recover from the impact of crime and help people to move beyond the crime and access additional support services.
• Develop networks of agencies to which victims can be referred for ongoing/specialist support and report on the effectiveness of relationships with partners with a view to improving services delivered by Victim Support
• Work alongside a team of staff and volunteers to reflect the community and the needs of the victims and utilise resources in the team to deliver individual, bespoke services to vulnerable victims

You will need:

• • Good communication & networking skills
  • Be able to build customer value
  • Previous experience of working within a statutory, voluntary, community, or customer service environment dealing with members of the public
  • Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
  • The ability to manage a demanding workload and to meet a range of conflicting deadlines
  • Strong telephone and IT skills required to use a database and undertake all administrative and reporting requirements
  • The ability to work effectively as part of a team but also to work independently in a variety of locations without direct supervision

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
 

Imperial College London is partnering exclusively with Robertson Bell to recruit a Head of Management Accounting on a permanent basis. This is an exceptional opportunity to join one of the world's leading universities in a senior finance leadership position at a pivotal time for the them. Imperial is investing significantly in the future of its Finance function through the implementation of Oracle Fusion, bringing enhanced business intelligence capabilities and the modernisation of their management accounting processes.

As Head of Management Accounting, you will play a central role in shaping this transformation whilst leading a high-performing team responsible for delivering financial insight across the University's extensive non-academic portfolio.

The role

• Lead and develop a high-performing management accounting function of 11 finance professionals, creating a collaborative, high-performing culture centred on continuous improvement and exceptional customer service.
• Oversee management accounting and financial reporting for more than 30 support service departments, responsible for approximately £320m of annual expenditure and £185m of capital investment programmes.
• Lead budgeting, forecasting and month-end reporting, ensuring timely, accurate and insightful financial information that supports strategic decision making across the University.
• Act as the finance lead for the continued optimisation of Oracle Fusion, driving process redesign, standardisation, automation and the adoption of AI to improve efficiency and reporting capability.
• Oversee financial accounting and statutory reporting for key University subsidiaries, whilst leading external audit activity and ensuring compliance with FRS102.
• Partner with senior leaders across Finance and Professional Services, providing commercial insight, challenging assumptions and influencing strategic decision making.
• Work closely with the Finance Business Intelligence team to further develop reporting capability through Power BI and data-driven insights.
• Champion continuous improvement by reviewing existing processes, strengthening controls and embedding best practice across the management accounting function.

Essential criteria

• Fully qualified accountant (ACA, ACCA, CIMA, CPA or CCAB).
• Proven leadership experience managing and developing finance teams.
• Strong management accounting, budgeting and forecasting expertise within a large, complex organisation.
• Experience leading process improvement, harmonisation and finance transformation initiatives.
• Excellent stakeholder management skills, with the ability to influence and challenge senior leaders.
• Strong technical accounting knowledge, including FRS102.
• Excellent analytical skills, attention to detail and the ability to communicate complex financial information clearly.

Experience within Higher Education, knowledge of TRAC, Oracle Fusion or Power BI would be advantageous but is not essential.

Why join Imperial?

The opportunity to continue your career at a world‑leading institution and be part of our mission to deliver world‑class teaching and learning. You'll benefit from an outstanding working environment, genuine opportunities for professional development and a comprehensive reward package designed to support your career, wellbeing and work-life balance.

Benefits include:

• Hybrid working (2-3 days per week office based working)
• Competitive pension scheme.
• Generous annual leave (27 days plus campus closures and Bank Holidays), with the option to purchase additional leave.
• Comprehensive health and wellbeing support, including an Employee Assistance Programme, discounted sports facilities and occupational health services.
• Excellent family-friendly policies, enhanced parental & carers leave &childcare initiatives.
• Extensive learning and development opportunities to support your long-term career progression.
• A wide range of employee discounts, travel schemes and lifestyle benefits.

Apply now

If you're an ambitious finance leader looking for an opportunity to shape the future of management accounting within a world-renowned institution, we'd love to hear from you.

This is a permanent, full-time position based at Imperial College London's White City Campus, operating on a hybrid working model.

Applications close on 6 September, with interviews scheduled for 16 September.

The role

Lead the growth and delivery of Cruse's External Training & Consultancy programme, combining business development, customer relationship management, and delivery oversight to make Cruse the leading provider of bereavement training in England, Wales and Northern Ireland.

You will be responsible for managing our external training programme. The programme has been delivering high-quality grief and bereavement training to over 370 external organisations and thousands of individuals for the past ten years. This role will be responsible for sourcing, planning and managing customer engagements, and ensuring Cruse is the leading training provider for loss and bereavement in England, Wales and Northern Ireland.

You will be responsible for developing a sales and marketing strategy, targeting relevant organisations and selling our training products. You will be overseeing the organisation of training sessions and then handing over to one of our trainers to deliver the sessions, providing support where needed, monitoring and acting on feedback, and always ensuring a consistently high standard of customer service.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.  Please note that if your application does not include both a CV and covering letter, it may not be considered.

The closing date for applications is 16 September 2026 with interview taking place week commencing the 28th September 2026. We reserve the right to close the advert early as suitable candidates apply.

Please be advised that if you do not hear from us by 28 September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

UKCISA is looking for its Head of Finance and Risk as we continue on our exciting journey to long term financial sustainability. As a member of our Senior Leadership Team you will work with a financially astute CEO who together with our team and Trustees is leading the development of our next strategy. That strategy will position us to succeed as a trading entity, earning our revenue from the 400 member organisations from Higher and Further Education, schools and student unions. These organisations value our advocacy to government and our specialist advice, training, conferences and celebrations of international students and their role in supporting them.

As the UK’s national advisory body for international students and the professionals who work with them, our purpose is clear: to ensure that every international student has the best possible experience while studying in the UK. This mission is more important than ever. International students currently studying across the UK make an invaluable contribution to our campuses, communities, and society. At the same time, the environment in which they live, and study has become increasingly complex, shaped by shifting government policy, economic pressures, and evolving student expectations.

As our Head of Finance and Risk key areas of responsibility are:

• Playing a leadership and business partner role with colleagues and Trustees

• Working closely with the CEO to deliver on our financial strategy

• Delivering the operational financial activities for UKCISA and leading a small finance team to achieve successful audit outcomes

• Leading on areas of governance including finance, risk, audit, acting as the secretariat for the Finance, Audit and Risk Committee

• Managing the organisation’s risk management processes and register

To be successful in this role you need:

• A recognised accounting qualification (min Level 4 Diploma in Professional Accounting AAT or equivalent) or chartered accountant status

• 3- 5 years finance experience in the charity sector producing year end/statutory accounts in accordance with the Charities SORP

• Experience in reporting to and advising Boards and/or committees

• Experience in developing finance strategies to drive financial sustainability

• To be interested in and developing a commitment to UKCISA’s vision and mission

• To be able to demonstrate excellent interpersonal skills and ability to work as a business partner and advisor with team members and trustees

• To be able to demonstrate excellent leadership skills to achieve strategic and operational goals

• To be able to demonstrate excellent analytical and audit skills to lead on risk and business continuity planning

• To be able to demonstrate high levels of personal and professional integrity

If you don’t have all the experience we are seeking but believe you can still excel in the job, do please consider applying once you have read the full information pack.

What’s in it for you:

• Working for a passionate team who have an exceptional reputation for advocacy, advice and guidance to the international student sector

• Having access to benefits such as professional development funds and leave, an EAP program, USS pension and hybrid flexible working with only a requirement to attend monthly in person all day staff meetings in central London

• An opportunity to use your finance and risk expertise to support UKCISA’s vision that every international student who comes to the UK has a positive experience and is able to tell friends and families that the UK is a welcoming place to study, and live.

To apply for this role download our full information pack on our website, including job description and essential criteria  Join our team at UKCISA  Please note: CVs alone will not be accepted.  You must respond to our three questions in order to be considered.

Applications will close on Monday 14 September 9 am

In-person interviews will take place at our office in central London on 24 September 2026

Do you have the ambition to make a meaningful impact on the lives of autistic children and young people?

At St. John's, we have a proud history of making a positive difference to the lives of young people, We are now looking for incredible Residential Support Workers to help us continue making that difference!

As a Residential Support Worker, you will work under the supervision and guidance of the Care Management Team, Senior Residential Support Workers, and Therapy Teams. You will support learners in all residential houses and the community, assisting with social and academic activities.

Our aim is to ensure all learners have equal opportunities to develop their independence and social skills, preparing them for adult life.

What will you be doing?

• Supporting learners with self-care and independence skills such as eating, drinking, washing, bathing, using the toilet, managing incontinence, dressing, mobility, and medication administration.
   
• Ensuring learners' care files are kept up to date and accurate.
   
• At the start of each shift, reviewing communication and log books, and liaising with staff at handover to ensure learners' needs are well documented and addressed.
   
• Establish supportive relationships with learners and encourage the development of stable relationships.
   
• Promote the emotional health and self-esteem of learners and support them through changes in their living situation and personal circumstances.
   

• Accompanying learners into the community to take part in social and recreational activities such as bowling, cinema trips, and dining out, helping them build confidence and enjoy meaningful experiences beyond the college setting. 

We are recruiting 38week/52week positions for our Ashington Gardens, Telscombe Road, College View, and Pier View homes. Residential Support Workers will primarily be based at one location but may be required to work flexibly across all homes as operational needs require.

We are also accepting applications for our bank staff team, offering flexible, ad hoc shifts to cover staffing needs as required. If you are interested in joining the bank, please state this clearly in the supporting information section of your application.

In return, we offer a fantastic working environment, generous holidays, career development opportunities, and more!

Visa Sponsorship: This position is not eligible for visa sponsorship, including visa extensions or transfers. Applicants must have their own valid right to work in the UK and be able to work the full hours required for the role for the duration of their employment. Ambitious about Autism is unable to provide sponsorship for this position.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Documents

• Residential Support Worker - St.Johns - 2026.pdf (0.86 MB)

We have an exciting opportunity for Helpline Advisors to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week between the hours of 8am-8pm (hours to be discussed at interview). These positions are office based and offered on a 12 month fixed term basis, the start date is DBS & reference dependent.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours.

As a Helpline Adviser you will be:

• Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Responsibilities

People and Team Leadership

• Line manage the Fundraising Manager, providing regular supervision, support, and performance development

• Lead the planning and delivery of all-hands meetings and team development programmes, fostering a collaborative and high-performing team culture

• Maintain oversight of team resource mapping, ensuring capacity is well-managed across the organisation

Impact and Evaluation

• Lead the design and ongoing development of Routes' impact evaluation framework, ensuring it captures meaningful data about the difference our work makes

• Oversee the collection, analysis, and interpretation of impact data throughout the year, using findings to inform programme development and organisational decision-making

• Write and produce Routes' annual impact report, communicating our work and outcomes compellingly to funders, partners, and the wider sector

Income Generation

• Support the Fundraising Manager with grant applications, funder relationships, and income generation activity as needed

• Manage the sales pipeline for the mentoring programme, including prospecting, relationship development, and conversion of corporate and organisational clients

• Source and manage CSR partnerships, building relationships with corporate partners and ensuring existing partnerships are well-stewarded

Operations

• Lead on the creation, review, and approval of organisational policies, ensuring Routes' policies are up to date, legally compliant, and reflective of our values

• Oversee day-to-day office administration and organisational housekeeping

• Manage organisational insurance, ensuring appropriate cover is maintained and reviewed annually

• Oversee staff IT, laptops, phones, and software subscriptions, including troubleshooting and managing supplier relationships

• Draft and manage organisational contracts, including supplier, partner, and service agreements

• Lead on the conversion of Routes from a CIC to a CIO, working with legal advisors, the board, and relevant statutory bodies to manage the process

Strategy

• Contribute to the development and delivery of Routes' organisational strategy, bringing insight from your areas of responsibility

• Lead on the development and implementation of Routes' income generation strategy, working closely with the Fundraising Manager and Co-CEO

Communications

• Write thought leadership pieces for the Routes blog, contributing to Routes' voice and visibility in the sector

Leadership Development and Learning

• Take ownership of your own professional development, using the annual training budget to attend relevant training, events, and sector learning opportunities that strengthen your contribution to Routes and the wider sector

There are some areas of responsibility that sit under the other Co-CEO, but we would expect the person in this role to maintain some oversight or involvement in to enable smooth co-working between the roles. These are:

• Safeguarding: Act as Designated Safeguarding Lead (DSL) when required, ensuring Routes meets its safeguarding obligations and that staff and volunteers are appropriately supported

• Finance: Attend and contribute to monthly finance meetings, planned by other Co-CEO, maintaining a clear understanding of the organisation's financial position and flagging any concerns to the Co-CEO and board

• Governance: Attend board meetings, providing updates on areas of responsibility and supporting the board to fulfil its governance function

Person Specification

Experience

• Experience in a senior leadership role within the charity, social enterprise, or public sector

• Demonstrable experience of managing and developing staff, with a coaching and supportive leadership style

• Experience of income generation in a charity or social enterprise context, including either grant fundraising, corporate partnerships, or programme sales

• Experience of designing or overseeing monitoring, evaluation, and learning frameworks and producing reports that communicate impact clearly

• Experience of managing operational and governance responsibilities, including policy development and working with a board

• Experience leading teams in challenging, fast-changing and resource-constrained environments 

• Experience of working with or for communities facing marginalisation, discrimination, or structural disadvantage, and a deep understanding of the barriers refugee and asylum seeking women face in the UK

Skills and Knowledge

• Ability to balance day to day operational oversight with long term strategic planning, ensuring that Routes’ work remains in line with values and objectives whilst responding to the changing needs of participants and the external landscape

• Strong written communication skills, with the ability to write compellingly for different audiences

• Financially literate, with the ability to read and engage meaningfully with management accounts and budgets

• Highly organised, with the ability to manage a broad and varied portfolio without dropping the ball

• Comfortable working with data, both quantitative and qualitative, and using it to draw meaningful conclusions

• Strong relationship-building skills, with the ability to build trust quickly with a wide range of stakeholders including funders, corporate partners, board members, and colleagues

• Sound understanding of CIC/charity governance and good practice, and the ability to make confident decisions independently while knowing when to consult

Values and Approach

• Deep personal commitment to gender equality, racial justice, and the rights of refugees and asylum seeking people

• Understanding of the importance of implementing trauma informed practices and a commitment to accessible working practices for all

• A collaborative leadership style that builds trust, shares power, and brings out the best in others

• Comfortable with ambiguity and change, able to hold complexity without becoming overwhelmed by it

• Honest, transparent, and accountable, someone who says what they mean and follows through on commitments

• Energised by working in a small, values-led organisation where everyone mucks in

Additionally, it would be desirable for you to be trained as a Designated Safeguarding Lead, but training on this can be provided.

A Note on Experience

We know that leadership experience takes many forms, and that people from marginalised communities,  including those with lived experience of the asylum system, are often underrepresented at senior levels in the charity sector despite having exactly the qualities and understanding this role requires. We warmly encourage applications from people who may not follow a conventional career trajectory but who can demonstrate the skills, values, and commitment we are looking for. If you are unsure whether your experience is the right fit, please do get in touch before applying,  we would rather have that conversation than miss out on the right person.

CPRE was set up 100 years ago with the aims of the ‘conservation of what is beautiful and interesting in our countryside and towns and villages; and the encouragement of the right type of development’. Today these words are just as relevant as when they were written in the 1920s and we campaign for good planning, protection from speculative development, and the enhancement of nature and accessibility of our green spaces.

CPRE Oxfordshire is an independent charity, federated with 40+ county charities and a national office, giving us local, regional and national reach. Reporting to the Director, the Business Support and Project Coordinator will work to ensure the smooth operation of the Branch office and administrative systems and support coordination of projects and events.

We are looking for a highly motivated and dynamic individual who can operate independently but who is also an enthusiastic and effective team player, helping others to work to the best of their ability while ensuring the timely delivery of tasks.

As a key member of a small but energetic team, the successful candidate will have the opportunity to deploy their skills across a broad range of areas, building relationships and working with the entire staff team, our District volunteer network, and our Board of Trustees.

You will be highly organised with an eye for detail but above all be someone who is resourceful and proactive and enjoys working across multiple areas at the same time.

Responsibilities:

The Business Support and Project Coordinator is responsible for ensuring the smooth operation of the Branch office and administrative systems and supporting the coordination of projects and events. This includes:

1. Financial management

1.1 Transitioning existing electronic records to a new accounting system

1.2 Recording and processing donations

1.3 Preparing, submitting and tracking Gift Aid claims with HMRC

1.4 Processing monthly payroll, pension and HMRC submissions

1.5 Preparing and managing financial records for funding and expenditure

1.6 Preparing, sending and arranging payment of invoices

2. Branch and office management

2.1 Undertaking general administrative duties, including responding to enquiries, overseeing company insurance, and managing office contracts

2.2 Assisting with IT systems and security (e.g. Microsoft 365, domain renewal)

2.3 Overseeing compliance with Data Protection regulations and requirements (general knowledge required)

2.4 Assisting Trustees, Staff and Volunteers to ensure compliance with employment, health & safety, HMRC, Charity Commission and Companies House regulations and requirements

2.5 Liaising with National CPRE office on volunteer management and recruitment

2.6 Assisting the Trustees and Director with induction of new employees

2.7 Assisting the Director with preparation of induction packs for new District, Branch and Office Volunteers

3. Events and project coordination

3.1 Supporting Trustee, Staff and Volunteer attendance at external events

3.2 Supporting the Branch Director with the organisation and delivery of events focused on membership growth, volunteer recruitment, and fundraising

3.3 Supporting the Branch Director with the coordination and delivery of projects, to include contract development, basic monitoring and reporting, payment of contractors

4. Membership management

4.1 Updating National membership records

4.2 Occasional distribution of membership records to Districts

4.3 Supporting National CPRE office in sending out welcome packs and consents

4.4 Updating mailing lists for AGMs, Branch and District materials, etc

5. Contact management

5.1 Developing and maintaining Branch records for District Chairs, President, Vice Presidents, Consultants and other Volunteers

5.2 Developing and maintaining wider Branch contact records, e.g. Media, MPs, partner CEOs, local authority staff and elected officials, donors, trusts and foundations

We’re committed to creating an inclusive and diverse workplace at CPRE, not just because it’s the right thing to do, but because diverse workplaces can make better and more creative decisions. Whatever your background, we welcome your application.

To apply, please provide your CV and a covering letter explaining how you meet the requirements of the post.

Closing date for applications is Monday 14 September 2026.

Interviews will be held week commencing 21 September 2026.

Please note: Applicants must have the right to work in the UK. We do not accept CVs or applications via recruitment agencies.

Centre Manager

Norbrook Youth Centre, Bordley Walk, Wythenshawe, Manchester M23 0AR

Grade 6 Point 20 – 25, £30,750 - £34,303. (Full Time 35 hours, Permanent)  

Introduction

Greater Manchester Youth Federation (GMYF) is a long-established charity running vibrant youth centres across Greater Manchester. We are dedicated to raising aspirations and creating opportunities for children and young people, particularly those facing disadvantage. Our work is rooted in youth voice, inclusion, strong relationships, and high-quality youth work practice that supports young people to develop confidence, resilience, and skills for life.

GMYF also delivers outdoor education and residential experiences, including provision at Ormside Mill in Cumbria and other residential settings nationwide, as part of its wider youth work offer, working across teams to ensure young people benefit from safe, inclusive, and developmental opportunities beyond their local communities.

Purpose of Role:  

The Centre Manager provides strategic and operational leadership for the youth centre and its wider community reach, with responsibility for high-quality youth work delivery and day to day centre operations, working within GMYF’s wider operational ad estates frameworks.  high-quality, inclusive local provision. The postholder is the professional lead for youth work practice and delivery within the centre, with responsibility for shaping, developing, and continuously improving provision in line with GMYF’s values, safeguarding standards, and strategic priorities. 

Reporting to the Director of Programmes, the Centre manager leads people, partnerships, and placebased development, ensuring the centre delivers strong outcomes for children and young people while contributing to the wider aims of GMYF.

Outdoor Education and residential opportunities are an integral and embedded part of the centre’s youth work offer, and the Centre Manager plays a key role in shaping, embedding, and developing these opportunities in partnership with the Outdoor Education Team to ensure they meet the local need and are accessible to young people.

This is a hands-on leadership role, balancing operational oversight with visible presence, relationship based practice, and continuous improvement.

Key Responsibilities:

Leadership and Management of Youth Work Delivery

• Provide strategic leadership for youth work delivery at centre level, including centre-based provision, outreach, and integrated Outdoor Education and residential opportunities, ensuring provision is planned, resourced and developed in response to local need, youth voice, and GMYF priorities.
• Provide clear professional leadership for high quality, inclusive youth work across centre based provision, outreach, offsite venues, and outdoor education youth work.
• Embed and champion GMYF’s youth work values, including youth voice, equality, diversity, and inclusion.
• Line manage staff including Youth Work Coordinator(s), Youth Workers, cleaners, and volunteers.
• Provide supervision, appraisal, and performance management, promoting reflective practice and professional development.
• Ensure staffing structures, rotas, and skills mix support safe, effective delivery.
• Foster a positive, professional, and supportive team culture.

Safety, Safeguarding and Compliance 

• Act as a Deputy Designated Safeguarding Lead.
• Hold overall safeguarding responsibility for the centre and linked activities.
• Ensure safeguarding procedures are embedded, understood, and consistently applied.
• Promote inclusive, restorative and trauma informed practice.
• Ensure all safeguarding and behaviour related incidents are recorded, reviewed, and followed up.
• Maintain compliance with legislation, statutory guidance, and GMYF policies.

Centre Operations, Site Management and Health & Safety  

• The Centre Manager holds responsibility for day-to-day site oversight and compliance, with additional estates support provided through GMYF’s central operations arrangements.  
• Ensure the centre meets all Health & Safety and statutory requirements, working with GMYF’s Central Team and systems to maintain compliance.
• Oversee day-to-day site issues, Planned Preventative Maintenance (PPM), compliance checks, and inspections, escalating and co-ordinating works as required through organisational processes.
• Maintain oversight of building safety, security, and use of space.
• Ensure accurate records are maintained for staff, visitors, and young people.
• Ensure all off site activities, outreach, visits, and residentials are risk assessed and appropriately staffed.
• Hold overall responsibility for the safe opening and closing of the centre and the planning and oversight of fire, evacuation, and lockdown procedures, delegating operational leadership as appropriate when not on site
• Maintain good relations with neighbours and the local community.

Quality, Development and Partnership Working 

• Lead centre-level self evaluation and contribute to GMYF organisational development and quality frameworks.
• Monitor outcomes for children and young people and use learning to improve provision.
• Contribute to funding bids, monitoring, and reporting.
• Develop and maintain partnerships with stakeholders including schools, community organisations, statutory services, and internal teams to support joined-up opportunities for young people.
• Represent the centre in organisational initiatives and networks.

Outdoor Education and Residential Provision

• Hold responsibility for pastoral leadership of young people accessing Outdoor Education provision linked to the centre, while the Outdoor Education Team is responsible for developing and providing outdoor education opportunities. 
• Work collaboratively with the Outdoor Education Team to plan high-quality residentials and Outdoor Activities for the young people from the centre.
• Ensure good pastoral and wellbeing leadership before, during, and after residentials.
• Act as Group Leader and drive the minibus where required and appropriate, in line with compliance regulations.
• Lead reflective reviews following residentials and outdoor education activity.

Professional Conduct and Organisational Responsibilities

• Uphold GMYF’s values, policies, and professional standards.
• Ensure conduct reflects the responsibilities of a leadership and management role.
• Maintain a strong commitment to continuous professional development and reflective leadership practice, using supervision, learning, and organisational feedback to enhance personal effectiveness and support high-quality youth work delivery.
• Contribute positively to the wider culture and strategic development of GMYF.
• Undertake other duties commensurate with the role. 

Person Specification

Essential Criteria

Qualifications & Professional Development

• Relevant qualification in Youth Work OR significant experience delivering youth work or related children and young people’s provision
• Commitment to continuous professional development (CPD) and reflective leadership practice
• Willingness to undertake further relevant professional or leadership qualifications and development as required

Experience

• Experience delivering youth work or similar provision in a centre based, community, or outreach setting
• Experience supporting, supervising, or coordinating staff and/or volunteers.
• Experience working within safeguarding frameworks, including recording concerns and escalating appropriately
• Experience working with children and young people facing additional barriers to participation (e.g. SEND, trauma, disadvantage)
• Experience contributing to the planning, delivery, or improvement of provision, balancing operational delivery with quality and learning

Knowledge & Skills

• Sound understanding of safeguarding, risk management, and inclusive practice within youth or community settings
• Ability to promote positive behaviour cultures using restorative and trauma informed approaches.
•  Ability to provide clear professional direction and guidance to team and colleagues
• Strong communication and interpersonal skills, adaptable to young people, families, partners, and professionals
• Ability to oversee the safe delivery of centre based, outreach, and off site activities
• Ability to maintain accurate records and contribute to reports and organisational learning
• Competence in using IT systems to support communication, administration and service delivery

Leadership & Personal Attributes

• Ability to provide visible, values-led leadership within a busy operational environment
• Sound judgement and confidence in decision-making, with appropriate use of supervision, escalation and advice 
• Ability to work collaboratively within a wider organisational structure and across internal teams
• Strong commitment to equality, diversity, safeguarding, and young person-centred practice
• Resilience, adaptability, and the ability to manage competing priorities and pressures

Additional Requirements

• Willingness to work flexibly, including evenings and occasional weekends
• Willingness to complete required training (e.g. First Aid, safeguarding, fire safety) within agreed timescales
•  Enhanced DBS check

Desirable Criteria

• Degree level qualification in Youth Work
• Leadership or management qualification, or experience of leading teams in a youth work setting
• Experience contributing to funding bids, monitoring, evaluation, or reporting processes
• Experience leading or contributing to centre self evaluation or quality assurance frameworks
• Experience working in partnership with schools, local services, or community organisations

Other requirements

GMYF is committed to safeguarding and promoting the welfare of children and young people. An Enhanced DBS is required for this post. We welcome applicants from all backgrounds.

This is a UK-based post and applicants must be living in and have the right to work in the UK. If applicable, please detail your Visa status in your covering email. 

Please let us know if you need us to make any reasonable adjustments during the application or recruitment process and we’ll be happy to support you.

• Closing date for applications: 21st September 2026 @9:00am
• Formal nterview date:29th September 2026
• Young person part of interview date: 30th September 2026
• Start date: As soon as possible

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.