Customer Support Officer Jobs
InCommon is a charity bringing generations together. We create opportunities for young people and older people to learn from one another, fostering mutual inspiration, growth, and a stronger sense of community.
You will be supporting grassroots intergenerational projects across the country to start and flourish, through an online platform and support offer. This is a really exciting new stage of the programme’s development and has the potential for you to build the Empower team. You’ll be joining InCommon at an exciting stage of our evolution, with lots of opportunity to add value and guide the direction of a growing charity. You’ll match up schools and retirement homes, build relationships with key stakeholders and support them to use the platform to coordinate intergenerational projects. Your efficient, thoughtful and professional approach will build trust and lead to close working relationships. This is the perfect role for you if:
- You’re reliable, trustworthy and authentic
- You take responsibility and deliver results
- You’re a collaborative team player and great communicator
- You’re creative and excited by digital design
- You’re flexible, self-motivated and enjoy working in a fast-paced environment
- You can lead collaboratively and have experience of line management
Opportunities for young people and older people to learn from one another, fostering mutual inspiration, growth, and a stronger sense of community
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Domestic cleaner will provide a comprehensive cleaning service at WHAG’s, properties and offices across Cheshire West and Chester, Ensuring turnaround of properties meets targets and remains in excellent condition, whist compling with safe working practices and high standards. Maintaining H&S regulations, housing legislation and follow WHAG policy and procedure
WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.
We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.
As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.
Our Vision - To support and empower vulnerable women and those affected by domestic abuse.
Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.
Our Values - Empowerment, Choice, Change, Strength
Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.
Please provide a cover letter explaining how you meet the person specification.
The client requests no contact from agencies or media sales.
Assistant Building Maintenance Operative
We are looking for an Assistant Building Maintenance Operative to join the team.
The organisation is an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.
Position: VAC0104 Assistant Building Maintenance Operative
Location: London (hybrid working considered after probation period)
Hours: Full-time, 35 hours per week
Salary: £25,323.47 pa plus travel to work allowance up to £3700 pa
Contract: Permanent
Benefits: Contributory Pension Scheme; Generous Travel to work Allowance 25 days annual leave plus 8 Bank Holidays per annum, Café discount.
Closing Date: 1st November 2024
About the Role
The International Business Administration Department/Facilities Management Section is looking for a full time Assistant Building Maintenance Operative/Porter to provide support to the team. This dynamic role serves the greater IHQ building and requires a significant degree of confidentiality.
The successful candidate will work within the FM team to coordinate and support various Facilities Management tasks, including, but not limited to, small maintenance tasks, conference room set-ups, desk moves and general post room duties.
About You
The ideal candidate will have:
- Strong customer service skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Good organizational and time management skills
- Previous experience in event planning or similar (preferred)
- Previous experience in a customer service or administrative role (preferred)
You must be in sympathy with the aims and objectives of the organisation.
If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the charity’s website where you will need to complete their online application process, please note CVs will not be accepted.
Other roles you may have experience with could include Building Maintenance, Building Maintenance Officer, Building Maintenance Assistant, Building Maintenance Administrator, Events Planner, Events Planning, Customer Service Officer, Administration, Administrator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ALUMNAE AND DEVELOPMENT MANAGER
Full time, competitive salary
We are now looking for an Alumnae and Development Manager to drive the strategic evolution of Alumnae and Development relations at our dynamic school. This is a key role in our efforts to build and sustain a strong culture of engagement.
The post-holder will inspire and build strong and strategic relationships with alumnae and the whole Prior’s Field community, continuing to increase philanthropic income to the school and ensuring that we continue to provide opportunities for our students.
‘The value-added is exceptional' Talk Education Review 2024
Start date: as soon as possible
Applications (by application form, CV and covering letter) are welcome as soon as possible and no later than 8:00am on Monday 28 October 2024. Early applications are strongly advised, as we will interview as soon as a suitable field of candidates present.
Prior’s Field Priorsfield Road Godalming Surrey GU7 2RH
We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and will be subject to an enhanced DBS check.
Registered Charity No: 312038
The client requests no contact from agencies or media sales.
CDS UK (Clinic for Dissociative Studies) is a small psychotherapy clinic, offering assessment and long-term specialist outpatient treatment to people with dissociative disorders. CDS UK is a charity and an approved supplier for the NHS and is subcontracted by NHS CCGs nationally on a per-patient basis, where local mental health services are unable to provide appropriate treatment.
Prospectus is delighted to be working with CDS UK to recruit a Finance Officer to join its team on a part-time (3 days per week) basis, based in North London.
The Role:
This role will support the Head of Finance in all aspects of accounting and financial management responsibilities including bookkeeping, processing and approving supplier invoices, issuing monthly sales invoices, reconciling bank accounts, supporting preparation of managements accounts, budget and year end accounts. The role will also be liaising with the admin team, as well as suppliers and customers.
You will also oversee the day-to-day accounting and financial management tasks to ensure that CDS accounts are accurate and up to date and ensure that the various tasks are completed in a timely and efficient manner.
The Person:
The successful candidate will have substantial experience as a book-keeper/finance assistant ideally in the charity sector but not essentially. This person will also be qualified to AAT level 3 or the equivalent, practiced in VAT returns and familiar with UK Charity sector finance governance and compliance. Experienced with major financial platforms, ideally Liberty Accounts or something similar and a sound handling of Excel. A real team player, this person will be able to work on their own initiative and be a collaborative and supportive member of staff.
RBLI charity is looking for a commercially driven CMD to push forward exciting national retail partnerships (digital and offline), new campaigns, and licensing potential. This role is also responsible for taking the Tommy Brand to the next level.
The newly created role will suit an experienced CMD, with a demonstrable track record increasing the value of their brands through high-level partnership.
The right candidate should live and breathe the organisation, have real belief in RBLI’s mission and objectives.
Primary responsibility is to facilitate revenue generation, increasing sales by successful marketing through market research, product and digital marketing, marketing comms, advertising and public relations.
RBLI’s Tommy Brand is outstanding; resonating with the British public in profound ways. The Tommy brand and Tommy product range are bringing customers ever closer to the charity and its direct support for disadvantaged Armed Forces veterans. The person in this newly created role will realise the true potential, meeting ambitious targets for growth. The successful candidate will have the opportunity to drive and lead an exciting mix of existing and new corporate partnerships, online retail, and Tommy events making a long lasting difference to the charity and its work.
Raise the charity profile through effective marketing and PR strategies. Represent the organisation at media and public events. Direct, lead, inspire and motivate your teams to deliver to budget and provide high-quality internal marketing services.
To apply, please email your CV and covering letter.
The client requests no contact from agencies or media sales.
Harris Hill is recruiting for a Part Time Director of Finance & Resources position for this UK & International Outreach Charity. (Hybrid)
- Responsible to: Chief Executive Officer
- Responsible for: A team of 6 personnel responsible for (2 in Finance), Human Resources, Personnel Support, Governance, Assurance and Compliance.
- Position & Hours: Part Time, 32 hours per week. Flexible over the week.
- Hybrid Working: A minimum of 2 days a week would be required at their offices in London
Please apply immediately
The Role
The Charity is looking for a qualified accountant to be their new (Hands-on) Part Time Director of Finance & Resources. You will lead a team of 6 individuals responsible for Human Resources, Personnel Support, Governance, Assurance, Compliance and Information Technology.
Becoming their Part Time Director of Finance & Resources will be an exciting opportunity to take the charity to its next level as we look to expand our presence nationally and internationally in 2025. The charity is constantly evolving, enhancing and developing vital links in the community on Land and Sea.
MAIN PURPOSES OF THE JOB
- Prepare and present the management accounts and related analysis, posting month end journals, ensuring bank and control account reconciliations are updated monthly. Prepare any other reports for the CEO and Trustees as required.
- Ensure financial filing systems and records are continually updated and appropriate evidence of financial controls are always available for audit.
- To produce financial reports for preparation of final audited accounts in line with current SORP guidance and accountancy standards. Lead contact with the auditors.
- Preparing and reviewing monthly cash flow and working capital.
- To ensure the efficient operation of all day-to-day financial transactions required using Salesforce CRM and Sage Line 50 software.
- Oversee payroll and pension processing. Coordinate the smooth operation of the monthly payroll with external bureau and ensure that all relevant requirements relating to PAYE, etc. are complied with.
- Promote accounting concepts such as accurate classification of revenue, expenditure, accruals accounting and materiality as part of an overall system of robust financial governance and budgetary control.
- Take responsibility for the charity’s accounting procedures, ensuring financial handbooks are kept up to date and all policies and procedures are adhered to.
- Maintain the Charity’s Fixed Asset register
The Political Studies Association (PSA) exists to develop and promote the study and teaching of politics and related disciplines. Founded in 1950, we are the leading association in our field in the United Kingdom, with an international membership including academics in political science, theorists and practitioners, policymakers, researchers, and students in higher education as well as members from the school community.
Contract and Salary ; Permanent and Salary Band D (£45k FTE)
Hours: 0.6 or 0.8 FTE i.e. over 3 or 4 days each week
Reports to the PSA’s Chief Executive
Location: All roles are based at our offices in Camden London but the PSA staff work hybrid and supports its staff to work remotely. Post-holders will be required, however, to come into our offices regularly and The whole team is endeavouring to collaborate in our offices regularly, especially on Wednesdays each week.
Job purpose: The postholder will support our aim to be the leading advocate for and supporter of Political Studies in the UK. Working with the CEO, the rest of the PSA Team and trustees you will lead the association’s membership services, communications, outreach programmes, and events including:
· Teaching and Learning Network
· Postgraduate students and Early Career Network
· Schools & Student programmes
· Specialist Groups
· Recognising professional contributions including our prizes and awards
· Advocacy for Political Studies.
The PSA is the home of Political Studies and in doing so the PSA’s staff and trustees work to bring our community together and advocate its importance to achieve our mission. This role plays a vital role in achieving this.
You will build and sustain a team of motivated and skilled staff and contractors and support them to continuously develop, innovate and enjoy their work. You will reflect the values of sustainability, diversity, advocacy and excellence in everything that you and your team do.
The post-holder will also contribute to the association’s income and membership targets, work within assigned budgets and creatively with partners as well as monitoring and reporting performance to trustees.
Operational priorities in the first year in being in post will include:
· Embedding a new website and CRM
· Implementing a new PSA 2025+ Strategic Plan including reviews of our membership offer and specialist groups
· Delivering the association’s annual conference
· Recruiting new team members to successfully deliver this strategy.
Team Structure & Context: The post will line manage a team of membership, communications and events personnel including the services of several external expert suppliers. You will also, on occasion, deputise for the CEO. This role works closely with the Operations & Finance team on governance, budgeting, grants and awards, digital systems and delivery.
Interview: There will be a two-stage interview process, first stage interview with be on either 6th or 8th November via teams and second stage will be in person in Camden on 15th November.
Main responsibilities:
Governance, Strategy and Leadership:
- Work with the PSA’s trustees and PSA team to shape and deliver the PSA’s strategy and annual business plans and support our aim to be the leading advocate and scholarly community for Political Studies in the UK
- Ensure key performance indicators relating to your work area are monitored, reported and used to continuously improve our operations.
- Work with trustees and lead by example to embed the values of sustainability, diversity, advocacy and excellence throughout the organisation
- Lead, support, and motivate staff so they are engaged and committed to delivering the organisation’s culture, values and objectives while meeting their individual potential and enjoying their work
- You will be able to approve expenditure in accordance with the PSA’s Scheme of Delegation and finance policies and procedures
- On occasion, co-ordinate the PSA’s response to government and other consultations and represent the association while engaging stakeholders.
Membership Services and Communications:
Lead and support your Membership, Events, Communications & Programmes line-reports to develop and deliver the following:
- Devising the PSA’s membership, marketing and communications strategies with the wider PSA Team and trustees so that the association maintains and enhances its profile, size, and impact
- Manage team members and contractors to ensure the development and delivery of these strategies including the organisation’s membership services, codes of conduct, professional standards and package of member benefits
- Work with your team and trustees in shaping our membership offer which supports our members as they progress through their studies and careers. This includes the development and delivery of new membership categories including the PSA Fellowship
- Work with your team members to continuously improve the PSA’s member communications and content ensuring that all web and other digital and printed content and data is timely and good quality. You will ensure an ongoing programme of content and calls for action including promotion of Political Insight magazine and journals, the PSA Blog, e-newsletters, and social media as well as the efficient and effective deployment of the CRM so we can give our members, donors and stakeholders the best experience possible
- Work with your team to ensure the membership recruitment, renewal and services run smoothly and achieve the continued growth in the association and that expectations are met
- Run the annual academic prizes programme as a part of our PSA member benefits package and in partnership with others including the American Political Science Association and the Academy of Social Sciences
- Support the CEO and Head of Operations and Finance with implementing the PSA’s grant and other support programmes as part of our member benefits package
- Support the PSA’s Chair and CEO on wider engagement with the higher education and learned society sectors including supporting heads of department gatherings and communications.
Programme Management:
Deliver the PSA’s Schools programme:
- Support PSA trustees in creating a programme in line with the PSA’s strategy
- Lead team members, suppliers, and partners to deliver this programme to as wide a range of teachers and pupils as possible
- Promote the teaching and study of Politics particularly post-16 and at undergraduate level
- Develop and deliver an offering for teachers and students (particularly post-16 resources and events) involving input from academics in line with PSA Strategy
- Support the PSA’s trustees on engagement and advocacy concerning post-16 curriculum and assessment.
Supporting Students, early career academics and those focussed on higher education teaching and learning:
- Support your team members in managing member networks including the PSA’s Teaching and Learning Network (TLN) and Early Career Network (ECN), its volunteer convenors (committee members) and programme of communications, resources and events and imbed these as a clear part of our membership offering
- Support your team members in undertaking the election and training of incoming committee members and ensure the development of appropriate procedures and annual actions plans so that they adhere to the byelaws of the association and agreed budgets
- Support the PSA’s trustees with engagement and advocacy concerning Higher Education teaching and learning and the content of Politics courses
- Work with team members to organise and develop the annual PSA undergraduate Conference, and develop a wider programme of work with opportunities to undergraduate students to engage with the PSA
- With support from the team, ensure the effective operation of the PSA’s family of specialist groups in particular the management and growth of their own membership and communications as well as supporting their events and, in liaison with the Finance Manager, their own income and expenditure
- Work with team members, trustees and association members on the provision of developmental activities including mentoring and training programmes.
Delivering the PSA’s Annual Conference, annual lecture, and other events:
- Devise in consultation with colleagues and trustees, a conference and events strategy for the organisation aimed to bring our community together, further our strategy and maximise revenues. This should include events supporting all membership types, specialist groups and our networks.
- Manage the team responsible for delivery and ensure productive relationships between staff and suppliers as well as academic and commercial partners
- Develop and manage project budgets including the Annual Conference from inception to completion in consultation with team members and the Operations and Finance Team, reporting to the Chief Executive and Trustees.
- Oversee existing systems to monitor progress and expenditure through the regular scrutiny and review of budgets and project plans, from proposal though implementation and delivery
- Support team members in the delivery of PSA’s annual conference and the wider events programme, ensuring that all of these are of the highest quality and linked to the PSA’s wider strategic priorities ensuring all these events are risk-assessed, insured, delivered cost-effectively, on time and to a high professional standard
- Exploit opportunities to increase membership, profile, reach, and income including sponsorship and advertising as well as opportunities to increase inclusion through technology. This will include you and your team building relationships with potential sponsors, advertisers and exhibitors to maximise the opportunities available at PSA events and in our publications including selling sponsorship/stand/exhibition space to potential exhibitors/partners
- Conduct post-event evaluation to ensure continuous improvement and assess impact
- Ensure a pipeline of future annual conferences and other events through effective engagement with trustees and university Politics departments and other stakeholders.
Other duties and responsibilities:
The above role description is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative, and flexible in line with the needs of the post and the organisation
- On occasion, this may entail supporting colleagues in work areas outside of this job description including deputising for the CEO
- These duties are subject to change from time to time as determined by business priorities and communicated by the CEO. As and when duties and responsibilities change the job description will be reviewed and amended in consultation with the post holder
- The post-holder is expected to provide general support in running the PSA offices and line-manage their team members to do likewise
- Compliance with PSA policy including absence, appraisal, health & safety as well as the GDPR.
How to apply: Please submit your application by 9am Monday 28th October sending a covering letter together with your CV
The client requests no contact from agencies or media sales.
We are looking for a Fundraising and Events Coordinator to join our busy team. This entry-level role will work across our organisation and the successful candidate will gain valuable experience in fundraising, event planning and management and marketing.
Children and Families Across Borders will be marking our 70th anniversary in 2024 and will be using this special occasion to leverage funds and raise our profile.
The successful candidate will be responsible for the planning and management of large fundraising events. You will coordinate the event logistics and ensure that each event is successful. Working closely with the Deputy CEO, you will help to promote both events to CFAB’s donors and prospects and research and identify potential event sponsors.
You will also help us to work on our annual online fundraising campaign, The Big Give Christmas Challenge. Working with both the fundraising and marketing team, you will help us to create initial design concepts and draft copy. You will help us to clean and segment donor and prospect data and log all communications on our CRM database.
This position will also play an important role in creating our donor communications throughout the year including regular updates and our annual impact report.
In addition, the candidate will also be responsible for some administrative functions including updating our CRM database, prospect research and collecting data on our services.
This role is being funded by the Rank Foundation’s Time to Shine programme. This is a leadership programme to address both the increasing demands of the social sector to improve business capability skills and to address the wide-spread challenge of under-employment faced by many people.
As well as providing valuable funding for the position, the Time to Shine programme also incorporates a range of personal and professional development activities for the Time to Shine leader, their line manager and in turn, the whole organisation. Alongside your main duties listed here, the successful candidate will also participate in a structured programme of learning sessions to help your own development and progress as an emerging leader.
The client requests no contact from agencies or media sales.
About the position
The GMS Support Manager will be responsible for leading on the day-to-day operations of the Freedom Fund’s new Salesforce Grant Management System. The project to develop the new GMS is currently in progress, with user training expected to take place in January 2025 and the Go Live planned for February 2025. The transition to the new system will be a significant change in the organisation’s way of working; currently the Freedom Fund’s grant management process is manual and spread over multiple different platforms.
Initially, the focus of the role will be on supporting the Freedom Fund staff as they transition to using the new system, including assisting with user training and working with the implementation partner Hyphen8 to identify and resolve any issues that arise. Following Go Live, the GMS Support Manager will be responsible for leading on administration and maintenance of the system, requiring a good technical knowledge of how Salesforce works. The role will be responsible for user training and support, leading on staff consultation for future system developments and prioritising requests. The successful candidate will also act as the main point of contact between the Freedom Fund and implementation partner Hyphen8 for both ongoing support and future development phases.
Responsibilities
• Support the roll-out of the Freedom Fund’s new Grant Management System, including supporting Hyphen8 with user training and troubleshooting any issues that arise during the transition.
• Lead the day-to-day operations of the Salesforce system; including system performance, change control and user support
• Support the day-to-day administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports and dashboards
• Be proactive in system maintenance including keeping up with Salesforce releases, features and best practices
• Be the key point of contact between Freedom Fund and Hyphen8
• Understand the Freedom Fund’s needs and work with Hyphen8 (as appropriate) and staff to meet changes
• Decide how best to direct the core support hours provided by Hyphen8 during version upgrades in order to achieve the best results
• Understand and own the Freedom Fund’s Salesforce architecture including the data model, integrations (including with the finance system), reporting and analytics
• Maintain data quality by monitoring data and addressing the procedural issues which lead to loss of quality
• Promote the use of Salesforce across the Freedom Fund, optimising the return on investment in this capability
• Interpret and prioritise requests for GMS development and support
• Work with colleagues across the Freedom Fund to understand business needs, finding a suitable mixture of support, challenge and direction to enable colleagues to get the most from the GMS
• Deliver end user support and training to help colleagues use the system effectively
• Ensure compliance with relevant data protection regulations and internal policies
• Train Freedom Fund IT Officer on core functionality of the new GMS
Qualifications and experience
Essential
• Entitled to work in London without work permit sponsorship is essential
• Experience of leading the day-to-day operations of a Salesforce system; including expertise in system performance, change control and user support
• Good knowledge of Salesforce features and functionality
• Good working knowledge of GMS/CRM principles
• Experienced in requirements gathering, analysis, solution design, and documentation
• Strong business analyst with ability to think critically and strategically when gathering and validating requirements
Desirable
• Experienced project manager
• Salesforce Advanced Administrator certification
Personal attributes
Essential
• Highly organised, with a meticulous and thorough approach to work
• Ability to see projects through from start to finish, managing time and tasks effectively with a varied workload
• Excellent communication, influencing and stakeholder management skills
Compensation
• £51,075 to £52,419 per annum for full-time (£34,050 to £34,946 per annum actual)
• 10% non-contributory pension scheme.
• 25 days holiday pro rata, plus public holidays.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
At Cure Parkinson’s we have a simple and powerful mission. We want to find a cure. We have a clear plan to get there. We’re working urgently but it will take some time, and we need the right help.
The Individual Giving and Legacies Manager role sits within the charity’s Public Fundraising team, which as well as Individual Giving, Legacies and In-Memory Fundraising, includes Events and Community Fundraising.
The successful candidate will play a vital role in Cure Parkinson’s continued ambitious growth. Joining us at an exciting time for the charity, you would be part of a small but dynamic team with the opportunity to develop and make your own mark.
You will lead the growth of our Individual Giving programme, bringing new donors on board across traditional and digital streams. You will be responsible for the retention and reactivation of supporters, maximising their lifetime value; ensuring the best possible supporter experience and delivering annual net income growth in individual giving.
You will also lead our small legacy programme, which has huge ambition for growth; maximising the opportunities available to encourage new and current supporters to leave a gift in their Will. You will be responsible for any legacy administration, working alongside internal and external parties to ensure that all estates are correctly administered, and that we realise the full value of the legacies left to Cure Parkinson’s.
You will be working with supporters to answer their questions about legacy and in-memory giving, and working with the next of kin to ensure that their loved one's legacy is cherished.
We are looking for a creative thinker that has enthusiasm and motivation to lead these areas of work. You will have strong interpersonal and communication skills, both written and verbal, as well as being a collaborative team member. You will be supported by the Head of Public Fundraising to achieve transformational results across Individual Giving and Legacies. And ultimately you will be contributing towards changing the future for people living with Parkinson’s across the world.
Everything we do is to move us closer to our goal, of finding new treatments to slow, stop or reverse the progression of Parkinson’s.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Evolve, a leading mental health counselling charity, is seeking a part-time administrator receptionist, to be the first point of contact for clients seeking our non-emergency professional mental health counselling services.
The postholder will manage phone calls and web enquiries through to successful conclusions via our Head of Counselling and their team of over fifty counsellors, creating and maintaining client records with Charitylog – a client records management system.
They will be the key source of information and support for this team of counsellors, who all work remotely currently across greater Cambridgeshire, Northants, and Peterborough areas, making sure they have all necessary support and information for their roles.
Our administrator will also organise and manage all other corporate information for the Trustee Board, the CEO, and their leadership team plus our volunteer staff – building an effective ‘memory’ for Evolve and helping us to grow and support more people.
More than a conduit for enquiries, the successful applicant will be initiative-taking and self-directing, taking immediate action and ownership of their tasks and ensuring 100% completion. A high degree of professionalism, and a regard for boundaries and confidentially are essentials, as is resilience for a sometimes-challenging role at a time of change and growth in Evolve. Strong abilities in the use of IT and especially records management systems are vital for this post.
Please refer to the attached Job Description & Person Specification for full details of this role. We are wanting to make an appointment very soon and will review applications (CV plus covering letter addressed to the CEO) as they come in. Interviews will be via Teams, in two stages.
To apply, please submit your CV and a covering letter of no longer than one page, outlining why your skills and experience match the requirements of this role. Please note, applications submitted without a covering letter will NOT be considered.
The client requests no contact from agencies or media sales.
We are looking for a passionate and experienced Horticultural Therapist with a track record of coordinating inclusive gardening sessions for the local community.
You will be responsible for supporting people to work towards their goals in a garden setting and developing people's practical and social skills.
You will also have the opportunity to help maintain and develop a beautiful, versatile garden alongside a small and supportive team.
Salary: £25,650 - £28,500 (pro rata rate £15,383 -£17,100) Depending on skills and experience
Hours: 3 days per week including Wednesdays and Thursdays with some weekend and evening work required. Hours have potential to increase subject to funding.
Main purposes of the job:
To facilitate therapeutic placements for people with learning disabilities, mental ill health and long-term health conditions, and complex needs using social and therapeutic horticulture principles, currently held on Wednesdays and Thursdays.
To involve the diverse local community of Hackney and neighbouring boroughs in activities at St Mary’s Secret Garden through participation in accredited training programmes, therapeutic groups, and volunteering activities with an emphasis on individuals and communities who may otherwise be excluded.
To use horticulture and other knowledge relating to growing and caring for plants, nature conservation, garden maintenance and landscaping to engage with people, encourage learning and promote health and wellbeing.
To promote the social care aspects of horticulture to community groups, local statutory services and individuals in the London borough of Hackney and beyond.
To work flexibly within our small team to support each other, to assist with the physical maintenance and general organisation of St Mary’s Secret Garden ensuring that the garden is open and accessible to the wider local community.
To be proactive in the development of St Mary’s Secret Garden as a resource for the local community.
If you think this is the role for you please download our full application pack and follow the instructions closely to apply.
The client requests no contact from agencies or media sales.
The Director of Fundraising and Communiations will play a pivotal role in the delivery of the Foundation’s 2023 – 2026 Ready for Business organisational strategy and our ambition to reach one million women entrepreneurs by 2030, significantly scaling income generation and building the Foundation’s profile. The postholder will be a member of the Foundation’s Senior Leadership Team (SLT), along with the CEO, COO, Director of Programmes and Impact, and Finance Director.
We are seeking an individual who will excel at bringing creative and ambitious growth plans to life and has strong leadership and communications skills. The Director of Fundraising and Communications will have significant multi-income stream experience and will lead the development of a new income generation strategy to drive fundraising activities across philanthropic donors, corporates, family offices, foundations and institutional funding, maximising ROI and creating a sustainable organisation. You will continue to build the profile of the Foundation with key audiences, managing the Foundation’s brand and reputation and positioning the organisation as global experts in women’s entrepreneurship.
Benefits
- A fantastic package of 28 days of annual leave (which excludes bank holidaysbut includes three days to be taken during the festive break).
- An organisation that values you. As a smaller organisation, we value everyone’sindividual perspective and voice and all team members are able to contribute to our strategic planning.
- Professional development, with career growth built into each staff member’sannual plan and a wide range of skills-building and learning opportunities provided.
Our values
- Women entrepreneurs at our heart: Without women entrepreneurs we wouldn’t exist, so it is vital we put their experiences, perspectives and passions at the heart of what we do and how we do it.
- Feminist first: We proudly follow feminist leadership principles, building an inclusive environment where everyone feels they belong.
- Great to work with: We care. We are experts. We always seek to deliver high-quality work and results. We are positive and professional, and always operate with integrity.
- Dynamic and entrepreneurial: The essence of entrepreneurship is creativity and innovation. We harness this spirit of courage, embracing opportunities and making bold moves to achieve our mission.
- Powered by knowledge: We seek data to understand and share. We nurture a culture of enquiry and positive challenge. We look outward and encourage dialogue and exchange
We work with partners to eliminate barriers to entrepreneurship for women, enabling global economic gender justice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for showing interest in working for Age UK Bromley & Greenwich. We are an independent local charity and have been working in the community to help older people for over 50 years.
With nearly 80 staff and over 250 volunteers we provide support to clients across both Boroughs.
We work in partnership with BTSE helping to deliver the Bromley Well project as well as BLG Mind working on Dementia Services and Oxleas providing Care Navigation.
Vision:
To make Bromley and Greenwich places were all can enjoy later life.
Mission:
Age UK Bromley & Greenwich will be the voice of older people in both boroughs. We will work with older people to enable, support and connect.
We will promote independence and well-being.
Values:
Equality - We value diversity and strive to give equality of opportunity. We believe that the organisation and society is enriched by its diversity.
Respect - We respect the life histories of our staff, volunteers and clients. We believe in their potential and we will help to realise their ambitions.
Creativity - We encourage innovation in the solutions we adopt.
If you stand for our vision, mission and values and match the criteria in the below job specification we would love to hear from you.
Job Purpose: To provide Information & Advice to older people. The service is primarily office-based but may also include outreach or home visits; providing support to the Volunteer I&A Advisors, providing office cover as required and supporting the I&A Advice Case Supervisor in keeping our information resources up to date.
Key Responsibilities:
To provide information and advice to older people, their careers, relatives and friends. This advice may be in person, in writing, by email or telephone. There may also be occasional home visits
To be responsible for the provision of up-to-date welfare benefit information and undertaking of benefits checks supporting older people with their claims and where necessary challenging DWP decisions and assisting with appeals.
To have an in-depth knowledge of those issues likely to affect older people, for example but not limited to Lasting Power of Attorney, succession, care provision and housing as well as paying for care
To respond promptly, proactively and effectively to a wide range of enquiries from the public
To support access to a wide range of services that are appropriate, paying particular attention to the needs of marginalised groups
To undertake rights-based casework, for example assisting with a wide range of complaints and making representations where appropriate.
To be responsible for the recording, collation and monitoring of all relevant information relating to clients accessing our services and the milestones, outcomes and outputs of the service
To be responsible for inputting client records onto the organisations case management system and running reports
To arrange and participate in stakeholder and other events throughout the two Borough’s
To work closely with other members of the team and when necessary other partner agencies in respect to correspondence, telephone conversations and enquiries
In the absence of the I&A Case Supervisor to provide support to the Volunteer I&A Advisors ensuring they are briefed and updated before each of their sessions begins and that if possible there is always someone present to take enquiries, answer the phone etc.
To provide outreach information & advice at venues across the Borough’s as and when required
To provide high quality information, ensuring that our policies and procedures are fully complied with, and that we meet the standards required by the Age UK Quality Advice Standard and any other external accreditations
To liaise with and refer clients to appropriate external organisations and services.
To undertake accurate case recording according to our policies and procedures
To support the I&A Case Supervisor with the statistics and reports required across both the Boroughs
To keep up to date with relevant laws, policies and procedures – locally and nationally and participate in training (internal and external)
To refer and facilitate to the services provided by Age UK Bromley & Greenwich, including relevant ‘charged-for’ services, to clients and other professionals. This may include attending outreach events
To uphold and protect the good reputation of the organisation
The client requests no contact from agencies or media sales.