Customer Support Officer Jobs
The IT Manager will lead and maintain the continuous development of the current ICT infrastructure; integrating and managing software systems, databases, and productivity/collaboration tools. They will also be responsible for ensuring the adequacy of the National Offices IT infrastructure and development of that infrastructure with the National Office users.
The IT Manager will be responsible for ensuring that the ICT budget is complied with and maintained and will be responsible for resolving any under/overspends within the ICT budget.
If you would like to apply for this role, please visit our website to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on 4th November 2024
The interviews will take place in 12th November 2024, location TBC. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Pathway’s Communications Manager role is pivotal to successfully delivering our mission: To improve health and healthcare provision for people experiencing homelessness, and other marginalised groups. The successful candidate will work across Pathway and with our partners to champion the needs of inclusion health populations, promote our evidence-based policy work, demonstrate our impact, and support networks of professionals working in inclusion health.
Pathway supports hospital-based teams caring for people experiencing homelessness, manages the Faculty for Inclusion Health, a network of healthcare professions working to ensure the fundamental rights of marginalised people to be treated with dignity and compassion, supports the development of good practice, and influences policy.
We are focused on expanding our network of hospital-based teams, and stepping up our policy and campaigning work, making the case of the importance of healthcare provision for marginalised groups. The next year sees some planned high-profile events which will provide excellent opportunities for a charity comms professional looking to put their stamp on some important work. Our partnership with Crisis puts us in good stead for the future, and provides excellent opportunities for joint working.
The client requests no contact from agencies or media sales.
This is a great opportunity for an ambitious and driven person with experience in the animal welfare sector to join Raystede. We are the animal welfare charity for Sussex. This role is pivotal within our multi-species and complex charity, especially as we are about to put our new strategy into action. Raystede offers good support and development to managers and staff.
You will report to the CEO and work as part of our Senior Management Team to ensure we achieve our strategic aims. You will be responsible for all aspects of animal care, veterinary services, rehoming & surrender, our animal welfare standards and the development of new facilities for animals at Raystede. You will have a great (amazing) team and therefore you need to be a great manager, and be seen as credible from the start, a go-to person and ensure that Raystede is effectively resourced and directed to achieve its aims in regard to animals.
About you
We are looking for someone who is passionate about animal welfare and wants a career move in the sector:
- Broad animal welfare experience which supports some or all of the species Raystede seeks to assist.
- Able to manage and lead expert managers and develop staff.
- Project management skills.
- Understands volunteering in the animal welfare sector.
- Has been involved in improving or developing facilities for animals
- Can work with Trustees and is credible at a high level.
- Able to work well and be able to build excellent working relationships in a complicated charity.
- Confidence and flair to influence and negotiate where needed with all stakeholders.
- A strong networker able to collaborate externally with other organisations and stakeholders.
Please visit our website for more information about Raystede. If you would like a chat with Stephanie Smith, our Chief Executive, about the role, please call to arrange a suitable time to talk over the phone, meet online or come in for a personal tour. Our outgoing Head of Animal Welfare is also willing to have chats before he leaves Raystede to achieve a smooth handover.
Please apply online via our website.
Closing date for applications: 4 November 2024
Interview date: Thursday 14 November 2024
The client requests no contact from agencies or media sales.
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Job description and Personal Specification
Job Title Corporate and Community Fundraiser
Reports toCEO
orking Hours Full-time, 40 hrs per week
Location Hybrid (office and remote)
Salary £35,000 per annum
Contract Permanent
About Bridge for Young People
Bridge for Young People is a charity committed to supporting young individuals aged 16-25 who are leaving care or experiencing homelessness. Our mission is to provide not only accommodation but also the necessary support and life skills they need to transition into independent living. With a focus on empowering vulnerable young people, we offer services that include housing, education, employment support, and emotional well-being programs.
Job Overview
The Corporate and Community Fundraiser will play a pivotal role in raising vital funds to sustain and grow our services across Berkshire. This individual will be responsible for engaging with corporate partners, local businesses, and community groups to secure donations, sponsorships, and partnerships. The position is suited for a dynamic, outgoing professional with a passion for social causes and a talent for building relationships.
Corporate Partnerships:
· Identify, develop, and manage relationships with corporate partners, ensuring long-term engagement and funding.
· Research and secure sponsorships, corporate donations, and employee fundraising initiatives.
· Work with CEO to develop proposals and pitch to potential corporate partners.
· Create and manage a corporate fundraising strategy, ensuring clear targets and KPIs.
Community Engagement:
· Build relationships with local businesses, schools, and community groups to generate support.
· Organise community fundraising events and campaigns, ensuring they align with the charity’s mission and goals.
· Recruit, train, and manage community fundraising volunteers.
· Deliver talks and presentations to community groups to raise awareness about the charity’s work.
· Provide excellent stewardship and recognition to our donors and partners, ensuring that they feel valued and appreciated
Event Planning & Management:
· Plan, coordinate, and manage fundraising events such as charity dinners, community challenges and volunteer-driven initiatives considering ROI.
· Oversee all aspects of event logistics including budgeting, marketing, venue management, and volunteer coordination.
· Ensure events meet financial targets, are executed smoothly, and leave a lasting positive impact on attendees and supporters.
Campaign Management:
· Develop and implement effective fundraising campaigns, utilising external agencies when appropriate, both online and offline.
· Ensure all campaigns have appropriate marketing and communication plans in place.
· Monitor and report on the success of campaigns, ensuring financial and non-financial targets are met.
Digital Marketing & Fundraising:
· Drive online fundraising initiatives using digital platforms such as Facebook, LinkedIn, and the charity’s website.
· Develop social media campaigns to raise awareness of fundraising efforts and increase donor engagement.
· Alongside external agency, update and optimise the charity’s website for donor engagement and online giving.
· Collaborate with the CEO and Support Services Manager to create content that enhances the charity’s digital presence and supports fundraising goals.
Fundraising Software Management:
· Manage the Donorfy fundraising CRM to track donor interactions, donations, and partnerships.
· Maintain accurate records of donor activity and ensure compliance with GDPR and other data protection regulations.
· Use Donorfy’s reporting tools to analyse fundraising performance, trends, and areas for growth.
· Provide training to colleagues on how to use Donorfy effectively, if necessary.
Budget and Reporting:
· Develop and manage a fundraising budget, ensuring cost-effective use of resources.
· Prepare regular reports on fundraising activities, income generated, and future plans for the CEO and Trustees.
General
All staff are required to:
• Uphold the organisation’s policies and procedures and statutory requirements, ensuring effective implementation in all aspects of their work
• Be proactive, bring ideas, suggestions and contribute to business improvement
• Undertake training as required
• Attend staff and team meetings as required
• Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of all using/working/visiting the organisation
• Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skills level to respond to changing priorities and make sure the needs of the young people and business objectives are met.
Person Specification
Essential:
· Eligible to live and work in the UK
· Full driving licence and use of vehicle with business insurance
· Minimum of 3 years of experience in fundraising, with a focus on corporate and community fundraising.
· Proven experience in planning and managing events, from small community fundraisers to large-scale corporate events.
· Strong knowledge of digital marketing and online fundraising strategies via platforms such as Facebook, LinkedIn, and websites.
· Experience using Donorfy or similar fundraising CRM software to track donations and manage donor relations.
· Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
· Strong organisational skills, with the ability to manage multiple projects simultaneously.
· A passion for the charity sector and a commitment to supporting young people facing homelessness or leaving care.
· Ability to work independently and as part of a team.
· Proficiency in Microsoft Office Suite.
Desirable:
· Experience working in the youth or homelessness charity sector.
· Familiarity with CRM systems and digital fundraising tools.
· Event management experience.
Benefits:
· Hybrid working model (split between office and remote work).
· Opportunities for professional development and training.
· Supportive and inclusive team environment.
· 25 days holiday plus bank holidays.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exceptional opportunity for an Executive Assistant to join The Royal Meteorological Society supporting the CEO and the Exec Team.
This is a busy, varied and important role working closely with the CEO and Exec Team to help the Society achieve its strategic goals.
Key tasks include:
- Diary management including all travel arrangements
- Providing secretariat support to the Society, its Trustees and members
- Collation of papers and documents for meetings of the Trustees and sub-committee's of the Society
You will need to have the ability to exercise tact, diplomacy and sensitivity with excellent interpersonal and communication skills.
The role will be ideal for a highly organised, flexible, experienced Executive Assistant used to working on their own initiative and comfortable with multi-tasking. We have a hybrid way of working and you will be expected to be in the office a minimum of 1 day per week.
The client requests no contact from agencies or media sales.
Operations Coordinator
Responsible to: Director of Finance & Risk
Contract Type: Permanent, full time
Days/Hours per week: 37 hrs per week
Salary: £25,000 a year
Location: Edinburgh
We are seeking an individual with strong administration skills to join our team in the role of Operations Coordinator and support our mission to end homelessness. This role will support the administrative and operational functions within our offices in Edinburgh and Glasgow, together with our coffee shops and Village, whilst being the first point of contact for inbound enquiries.
We are looking for a well organised individual, with good problem-solving skills and a can-do attitude to become part of our friendly team and are keen to learn and develop.
What you’ll be doing:
· Ensuring our offices in Edinburgh and Glasgow are fit for purpose, providing an environment that is welcoming to both staff and external visitors.
· Managing and responding to inbound email and telephone enquiries.
· Manging shop related customer orders, inbound enquiries and invoicing.
· Supporting elements of finance administration, especially during holiday periods.
· Booking travel, accommodation, training courses and supporting colleagues with other business-related purchases.
· Maintaining the health and safety maintenance tracker and supporting colleagues with actions and maintenance required in each of our operational units and at our Village.
· Arranging meetings and taking minutes if required.
· Supporting with data protection compliance and updating records and policies.
· Supporting the Finance & Risk Director in ensuring our IT systems are safe and secure, in conjunction with our external IT support.
· Compliance with legislation and adherence to best practice.
· Supporting the Senior Leadership Team with other administrative and operational matters as reasonably required.
Why join us?
· Impact: your work will empower people experiencing homelessness to transform their own lives through our key pillars of providing homes, jobs, food and support.
· Culture: you’ll be part of a supportive and dynamic team in an entrepreneurial organisation that values your unique take on how to achieve our goals.
· Growth: opportunities to work on exciting projects and learn, grow, and shine in a role that’s as rewarding as it is challenging.
· Perks: competitive salary, flexible working hours, and benefits including:
o 32 days paid annual leave (pro-rata)
o Staff discount at Social Bite Coffee Shops
o Reward Hub (discounted gym, restaurants, shop partnerships)
o Enhanced sick pay
o Cycle to work scheme
o Employee Assistance Programme
o Reflective Practice
o Values Superstars rewards
Application process: please send a CV and cover message. Your cover message should give us a sense of who you and help us understand why you’re a good fit for this role. It could be a letter (up to 500 words), a video or voice note (up to four minutes), or something else. Ultimately, it’s what you are comfortable with. Note – applications without a supporting message will not be considered.
Recruitment process:
We believe the right recruitment process is one that allows both of us to learn about the other, to ensure that we both make the right decision. The right candidate will fit well within Social Bite, understanding and believing in our values and what we are trying to achieve.
There will be a two-stage process (with possibly an initial telephone/teams call) allowing you to meet with Peter Kerr, the Finance & Risk Director, along with colleagues.
As this role is one that replaces an existing, we are keen to recruit as soon as possible, so all applications will be considered as they are received and interviews scheduled on a rolling basis, therefore early applications for this role are encouraged.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting marketing and fundraising role for a leading environmental and wellbeing charity in Suffolk.
Reporting to our Head of Marketing and Fundraising, this position plays a key role in raising the profile of Green Light Trust to targeted audiences through a range of marketing and fundraising activities and campaigns.
The priorities in this role will include:
· Researching and progressing fundraising opportunities to help us grow our income and impact
· Developing fundraising campaigns and appeals, and working on engaging communications to build our supporter base and generate income
· Record, monitor and track our fundraising progress and evaluate effectiveness of channels and campaigns
· Ensure supporter data is accurate and managed according to regulations, permissions and consent
· In consultation with finance colleagues, ensure that donations, other income and gifts in kind are correctly recorded and donors are appropriately and promptly thanked
· Contribute to the content plan, and create compelling authentic content to be shared via all marketing channels, using copywriting for blogs & news, as well as photos and videos / podcasts & vlogs
· Create and schedule engaging social media posts in line with campaigns and messaging
· Undertake monthly reporting on all marketing and fundraising activities, to evidence effectiveness of campaigns and growth of supporter base
· Liaise with suppliers for brand, design and campaign creation, and media contacts to raise GLT’s profile across the region
· Update CRM for fundraising pipeline and reporting, as well as ensuring marketing and media contacts are up to date and segmented
· Liaise with the delivery team to identify stories and content ideas from the team and the pathways, events and participants
Benefits:
• Technology – Cloud based everything with a laptop and all the bits you need to work where suits you best – including remote IT support.
• Proper holiday - 25 days annual leave + bank holidays as well as that time between Christmas and New Year you always forget to book.
• Flexible working as standard from day one – Work from home or at our carbon neutral HQ (sit next to the wood burner) or a combination of what brings out the best in you.
• Rewards and support - Enhanced employee rewards package, no questions access to counselling support. Time out in the woods to be at one with nature. Supported time off when you need it most.
• Genuine development - Regular performance reviews, support, and progression opportunities.
• Training and coaching – Where do you want to be? What do you need to get there? Answer those questions and we’ll find a way to make it happen with training and amazing coaching with Alitus!
Green Light Trust are a Safer Recruitment and Disability Confident employer
Building Health, Hope and Happiness through the power of nature
The client requests no contact from agencies or media sales.
Harris Hill is thrilled to be partnering with a global charity in the search for an enthusiastic and committed Database Officer (maternity cover). If you are a CRM expert with excellent attention to detail, this could be the perfect opportunity for you!
In this role, you will focus on managing the organisation’s database operations with a particular emphasis on ensuring accurate and timely processing of income and donations, maintaining high standards of data quality, and supporting the Fundraising team with their data requirements. You will have opportunity to work in a charity focused on improving the welfare of working animals like horses, donkeys, and camels. It provides veterinary care, education, and support in areas where these animals are vital to livelihoods, aiming to ensure their health and well-being.
Title: Database Officer
Hours: Full time, 12-month fixed term maternity cover
Salary: £37,500 per annum plus benefits
Location: Hybrid – remote, London Head Office as required (up to 1 day per month)
Closing date: Applications being reviewed on a rolling basis
More about the role:
As Database Officer, you’ll play a pivotal role in importing and reconciling donation data from various sources into the Raiser’s Edge system, managing regular gift administration, and maintaining data quality and GDPR compliance. You will also support the fundraising team by generating data selections for appeals, providing reports on fundraising performance, and offering training on data processes to colleagues. Your work will directly impact the charity’s ability to connect with donors and drive fundraising initiatives, helping them continue their vital work.
Key Responsibilities:
- Donation Processing: Importing and reconciling donation data from various sources into the Raiser’s Edge system, ensuring timely and accurate income processing.
- Database Maintenance: Maintaining the quality and integrity of the database, including GDPR compliance, updating consent records, and consolidating duplicate entries.
- Support for Fundraising Teams: Providing data selections, reports, and support to fundraising teams for campaigns and donor communications.
- Collaboration with Finance: Working closely with the finance team to reconcile gift income and manage Gift Aid claims.
This role offers the opportunity to work in a supportive, mission-driven environment, where your contributions will have a real, lasting impact. If you're detail-oriented, collaborative, and eager to use your data expertise for a worthy cause, I’d love to hear from you.
To apply for this role and for further details, including a job description and person specification, please email Faye at Harris Hill on or call on 020 7820 7303.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a difference and supporting others to achieve their individual employment goals? Are you looking for a role that offers flexibility and immense job satisfaction?
We want you to put that passion to great use supporting people with Mental Health issues to find paid employment as part of their recovery and improving their lives. So why not apply for the role of Employment Specialist at Waythrough today?
This is a fantastic opportunity to really make a difference in people’s lives and develop your own skills at the same time, whilst keeping your clients at the heart of everything you do. A stepping stone for future progression, this varied and fulfilling role will see you work alongside clinical teams, the people we support, employers and other key stakeholders in the community with training from both Waythrough and the IPS platform. Alongside a generous base salary, we also offer fantastic flexibility with the opportunity to arrange your own working schedule as well as training, development, and progression opportunities.
Day to day you will be supporting clients with Substance Use support needs to find and sustain paid employment as a key element of their recovery - engaging with employers and building good working relationships with Treatment teams along the way. You’ll offer support, careers advice and guidance, helping people to set their own recovery and employment focused goals and provide training in personal and skills development such as CV preparation, interview techniques etc. Additionally, you will have responsibility for maintaining efficient admin systems to ensure referrals, assessments and reviews are completed in a timely manner.
We are looking for:
- Experience of working in a customer facing environment e.g. Customer Services, Social Care, Hospitality, Sales etc
- Experience of working in a performance target driven environment
- Willingness to travel locally and dedicated to working in the community.
This is a permanent, full-time position at 37.5 a week.
We are committed to increasing our diversity and welcome applications from those with lived experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Use your insight and creativity to raise the profile of the multi professional membership organisation for intensive care.
You'll manage campaigns to raise the profile of the Society and promote our educational and accreditation activities and events (including our annual 3-day State of the Art congress).
You'll use your knowledge and interest in data to make sure that we gain insight and learn from our website, email marketing, CRM database, and streaming analytics to help inform decision-making and strategy, and make sure our activity is as effective as possible.
If you want to know more download the job description and person specification and come and play a vital role to make sure we're meeting the needs of our beneficiaries and delivering impact for this high-profile national organisation.
Send your CV and a supporting statement of no more than 300 words explaining how you meet the essential and desirable criteria for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Senior Data and Innovation Manager
Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham
Salary: £43,500-£47,500 (London) or £42,000-£45,500 (Manchester and Birmingham)
Hours: full-time (37.5 hours per week), part-time considered (minimum 30 hours per week)
Contract: Permanent
Overall purpose
Reporting to the Director of Finance and Operations initially, the role holder will have technical leadership and overall responsibility for managing the Data and Innovation team. This team helps Breaking Barriers maximise the value of its data, by conducting analysis and managing the CRM (Salesforce) and related software.
The team works across all areas of the organisation to improve processes, unlock efficiencies through automation and generate insights from data. They ensure that data is utilised to inform any innovations or refinements to our services.
The successful candidate will be an entrepreneurial manager with a high level of data literacy. We are looking for someone strategic, highly organised and a strong people and team manager. They will be confident at communicating data in a variety of ways to a large range of audiences, identifying key take-aways and the broader implications of the findings on our clients and programming. They will also be able to train others in key data analysis and communication skills.
Breaking Barriers is a fast-growing organisation, the ideal candidate will embrace the challenge of growing the team and Breaking Barriers’ data presence externally.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Which location you are applying for
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Leading on increasing business revenue, identifying and developing new opportunities, building and expanding the presence of the organisation and its brand. The Director of Development will develop and manage the pipeline of new and existing opportunities across English funding markets, developing relationships with commissioners, funders and other customers including PCN clinical directors and analyse commissioning trends. Write proposals and coordinate tender / application responses and explore how Involve can capitalise on existing work.
The client requests no contact from agencies or media sales.
You’ll lead the organisation of Yorkshire Funders programme of high-quality events, including our flagship Annual Conference, and manage a variety of virtual and in-person gatherings. You’ll ensure smooth event execution and effective communication with members. Additionally, you’ll manage memberships, financial records, and maintain the website and social media presence. Note we are a fully remote organisation but all of us live in Yorkshire and have strong connections with funders and charitable organisations across the region. This post holder will be expect to have similar understanding and live in Yorkshire.
What we’re looking for:
- Extensive event management experienc
- Strong administration
- Excellent communication abilities
- Proficiency in Microsoft 365, Zoom, WordPress, and social media platform
- Self-motivated, with experience working from home and located in Yorkshire
Yorkshire Funders is a charitable membership network that has been connecting and supporting grantmakers across the region for over 30 years. Our members are from grantmaking organisations from Yorkshire and beyond, local funding organisations of all sizes and from all sectors. We organise events, facilitate networking, and share best practices, enabling funders to think, share, learn and act together effectively. Through our training, resources, and advocacy, we help members stay informed and engaged, ensuring their support creates lasting positive change in the communities they serve.
Our mission is to connect and empower grantmakers across Yorkshire, fostering connections and knowledge-sharing to enhance funding opportunities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Living in Oundle, Thrapston and the surrounding villages of North East Northamptonshire is very special. Volunteer Action is a local charity supporting local residents who may be elderly, unwell, disadvantaged or have disabilities. By providing services to these valuable members of the community, our aim is to maintain independence and improve the quality of their lives.
We are hiring an Operations Manager at Volunteer Action - 30 hours per week - £30k FTE.
If you are Interested in this role, some general criteria are:
General Operations Management experience (desired)
Strong communication skills
An understanding of budgetary management to support the development of the charity.
Confidence in using software packages such as the Microsoft suite.
Ability to use social media for promotion and marketing
A positive 'can do' attitude.
Job Title: Operations Manager
Accountable to: Chief Executive and Charity Manager (CE)
Job Purpose
This is a hands-on role, the purpose of which is to work with the staff to ensure that the Volunteer Action (VA) services are fully operational and delivering customer service excellence.
To co-ordinate and develop the volunteering programme to meet the demands of the services provided by VA to meet the Charity’s aims.
To support the development and management of all external communications, marketing and fundraising activities.
To work closely with the CE and deputise as and when required.
Key Responsibilities
Operations
a) Day to day supervision of office volunteers, including rota production
b) Ensure the databases are used accurately, kept up to date and maintained within GDPR guidelines
c) Ensure that day to day activities are executed professionally and economically
d) Ensure all administrative functions are completed effectively and in a timely fashion
e) Ensure all mandatory documentation is completed and accurate records are maintained
f) Identify and introduce continuous improvements to working procedures
g) Identify, develop and deliver training for staff and office volunteers as required
h) Ensure the office is manned optimally to meet the changing demands of the service including providing cover for holidays etc as required
i) Work with the team to ensure a co-ordinated message and optimise growth of all the Charity’s services, stepping in to assist where necessary
Volunteers
a) Actively source new volunteers, ensuring volunteering opportunities are available in line with VA’s aims and objectives
b) Ensure all information and application packs are up to date and accessible
c) Support the recruitment and training of all volunteers, actively maintain good relationships, monitor performance, obtain feedback and ensure appropriate recognition
d) Ensure compliance with Disclosure and Barring Service regulations, GDPR, Equality and Diversity policies
Information, Communication and Marketing
a) Support the production of content and assist in the distribution of the monthly communication to volunteers and the annual VA Newsletter arranging mail-outs to clients as required
b) Encourage use of our other services when communicating with members
c) Provide presentations as required to other organisations about volunteering programme
d) Attend or arrange events to promote the volunteering programme in the local communities (These meetings may be out of office hours)
e) Manage external communications, including website and social media
Deputising for the Chief Executive and Charity Manager
a) Work with, and send information to, other organisations who work with our client group on an ongoing planned basis, ensuring that the referral pathways are open and accessible
b) Represent VA at relevant meetings, including developing partnership working with organisations that have a common purpose or work with the client group
c) Support the CE in the preparation of evaluation documents and impact reports
d) Monitor and identify gaps in service and seek ways to bridge the gaps
e) Understand the funding mechanisms and support the CE in bids and fundraising events
f) Undertake any other tasks and duties that may reasonably be required in relation to the service
Volunteering to improve the lives of local people in need.
The client requests no contact from agencies or media sales.
Join Our Team as our new Finance Manager!
Are you a talented and motivated qualified accountant looking to make a meaningful impact?
Based in Eastcote, our charity provides crucial support to ADHD/autistic individuals, their families, and professionals, fostering neurodiverse-aware communities.
About the Role:
As Finance Manager, you will be at the heart of our charity’s operations, ensuring the smooth delivery of finance, resource, monitoring, HR, and contracting functions. Reporting to the Finance Director, you’ll play a pivotal role in our management team, supporting over 30 staff and managing the Finance and Monitoring Assistant and Office Assistant. Your work will underpin the 11,000+ instances of support we provide each year.
What You’ll Do:
Lead Financial Operations: Prepare and present monthly and quarterly accounts, support annual budgeting and audits, and manage day-to-day financial activities.
Enhance Resource Management: Oversee IT and phone systems, provide first-line IT support, and manage charity assets and resources.
Drive Monitoring and Reporting: Ensure accurate data, produce insightful monitoring reports, and support impact evaluation for fundraising.
Streamline HR and Payroll: Manage onboarding/offboarding processes, ensure compliance with recruitment policies, and oversee the monthly payroll.
Why Join Us?
Make a Difference: Contribute to the well-being of neurodivergent individuals and their families.
Supportive Environment: Be part of a collaborative and dedicated team that is passionate about our cause.
Professional Growth: Opportunity to advance your career in a senior finance role within a dynamic charity.
If you’re ready to bring your expertise and enthusiasm to a role where you can truly make an impact, we’d love to hear from you!
Terms
The role will be based in our office in Eastcote for 3 days per week, with the possibility for home working for the remainder of the time.
Salary: c. £41k FTE. Note the salary listed is a full time equivalent salary based on 35hrs per week, so actual salary will vary depending on hours agreed.
Hours: Part time 21-28hours per week to suit the candidate. Reduced hours available in the school holidays if desired
Terms: Permanent role
Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required, and the work pattern may vary each week.
Job Summary
CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.
As Finance Manager you will report to and work closely with the Finance Director and have responsibility for the operational delivery of the finance, resource, monitoring, HR and contracting work streams within the charity. The role sits within the management group at CAAS, alongside the Youth, Adult and Family Service managers and the Client Programmes Director and manages the Finance and Monitoring Assistant and the Office Assistant.
The Finance Manager plays a crucial role in ensuring the infrastructure and operational delivery at the charity are effective for the more than 30 staff we employ, and the more than 11,000 instances of support we provide each year. Therefore, we are looking for a capable, calm, self-motivated, organised and hard-working accountant who is looking to move into a senior finance role, from any commercial, statutory or charitable background.
The role requires strong organisation skills, excellent communication skills, experience of management accounting and reporting, and an understanding of HR and payroll operations. You will ideally have some line management or project management experience to draw on in this role. Ultimately you will have the drive to ensure that everyone who works for us, and everyone who seeks support from us, has the best possible experience.
There is no requirement for any experience of, or understanding of ADHD / autistic individuals, as we will provide training on the conditions. A genuine acceptance of diversity and a keenness to make an impact are essential.
Key Responsibilities
Financial Planning, Management and Reporting
· Prepare accurate, timely and well controlled and documented monthly and quarterly accounts. Share the outcomes of your reviews with the Finance Director, and ensure the accounts are reported in an meaningful way.
· Support in the preparation of Trustee reporting
· Support in the preparation and audit of the annual statutory accounts.
· Support with the annual budget and periodic reforecast processes to ensure the timely and appropriate provision of information to facilitate necessary adjustments to operational activity and appropriate decision making around cash investments.
· Ensure processes and procedures are carried out on a timely and effective basis to ensure financial policies and procedures are adhered to, and any control weaknesses mitigated and improvement plans in place
· Maintain records to ensure accurate restricted and unrestricted fund allocation.
· Be accountable for operating effective controls and oversight regarding contracts with freelancers, volunteers or other suppliers
· Deliver all day-to-day finance and cash management operations, scheduling, tracking and fulfilling invoices and payments, providing accurate bookkeeping, approving payment runs and reconciled balance sheets, detailed records re credit card and other payment platforms, and generally work to use and improve the financial systems in place to ensure the charity’s overall stability and sustainability.
· Review and update funder schedule allocations, ensuring invoices raised on time and costs allocated correctly.
· Review and approve Customer and Supplier invoices, review of month end information from finance team. Creation and posting of month end journals, reviewing the month end accounts to budget and analysing any discrepancies.
· Supporting the Finance Director and CEO on adhoc reports or analysis
· As a member of the management group participate in cross team working meetings and management meetings, and build relationships with the other members of the management group such that you become an integral support resource to them as they deliver for our clients.
Resource & IT Management
· Hold responsibility for arranging and maintaining the charity IT and phone hardware and software
· Act as first line IT support for charity staff
· Hold the relationship with the external IT provider and liaise to ensure appropriate on and off boarding and security arrangements.
· Manage our internal personnel and H&S support programmes, such as our EAP provider, our training providers and our office maintenance systems.
· Maintain the charity asset register, and complete the necessary operational tasks to ensure the charity is appropriately resourced to provide effective infrastructure backdrop for our staff.
Monitoring Management, Reporting and Impact Evaluation
· Carry out the necessary regular reviews and support so that our CRM records are complete and accurate in respect of work performed, and prepare and distribute monthly, quarterly and annual monitoring reports internally.
· Prepare monitoring reports for funders on quarterly basis as and when required
· Ensure best practice in monitoring collection and evaluation, including managing GDPR processes, creating appropriate forms, and communicating deadlines and requirements to all staff.
· Operate as the internal first line of support for our CRM system and consequent monitoring reporting tools, to ensure they are accurate, regularly reviewed and procedures documented and continuously improved.
· Prepare impact and distance travelled statistics for our external communications, to support our fundraising efforts.
HR and Payroll Operations
· Deliver on the necessary onboarding and offboarding processes for staff, including complying with on our safer recruitment requirements, creating contracts and contract variation letters, supporting staff with timesheets and other records of work, carrying out pension operations and supporting with interview arrangements.
· Carry out the delivery of the monthly payroll process, including preparation and review of the payroll files, carrying out calculations around overtime pay etc, providing an accurate and well controlled process, and enabling payments to be made on the pay date each month. Processing the payroll journals on a monthly basis
Other Responsibilities
To carry out other tasks appropriate to the post and as agreed with the CEO
To actively participate and undertake training and development of self and others.
To comply with the H&S, EDI, data protection and code of conduct standards expected within the organisation
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.
Person Specification - Essential
· Fully qualified accountant: eg ACA, ACCA, CIMA, with proven financial management knowledge and experience
· Strong business acumen: with the ability to analyse and drive the performance of commercial, operational and income generation functions
· Excellent Organisational and Leadership Skills: Ability to manage multiple tasks simultaneously with high attention to detail, crucial for handling a demanding workload and managing a busy team
· Communication Skills: Excellent written and verbal communication skills, capable of representing the organisation effectively both internally and externally, at all levels including developing a close relationship with the management group, preparing reports for the SLT, communicating financial and monitoring information to staff and offering insights to the finance and admin team.
· Tech Proficiency: Skilled in using computer software such as CRM systems, Finance systems, Microsoft Office Suite and Phone Management Systems as well as be able to manage IT onboarding and admin requirements around computer hardware
· Adaptability and Probity: Capable of adjusting to changing priorities and managing a variety of tasks efficiently. High level of personal integrity and commitment to ‘doing the right thing’.
· Interpersonal Skills: Warm and welcoming demeanour, capable of active listening and using neuro-affirmative language to support inclusive communication.
Person Specification - Desirable
· Natural Leader: experience of working as a team leader, with responsibility for more junior staff, or for managing complex projects
· Knowledge of Charity accounting: previous experience of working in a charity, or with restricted income streams or under FRS102
· Training in GDPR and Data Protection: Formal training or certification in data protection and GDPR.
· Flexibility: Willingness to work flexible hours if required to meet organisational needs.
· Commitment to Continuous Learning: Demonstrated interest in personal and professional development, particularly in areas relevant to the role.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
To Apply
PLEASE NOTE WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE, YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE BY 10AM ON MONDAY 4TH NOVEMBER
The client requests no contact from agencies or media sales.