Customer Support Officer Jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are seeking a highly motivated and experienced finance professional to join our team and play a vital role in our continued success. As Finance Manager, you will have the opportunity to positively impact local lives by leading and overseeing all aspects of our financial operations. You will be responsible for ensuring the accuracy, timeliness, and compliance of our financial reporting, while also providing strategic financial insights to support our mission. You will be a member of the Wider Senior Leadership Team (SLT), working closely with the CEO, Board of Trustees, and internal teams to ensure our financial sustainability and resilience. This is a hands-on role with a mix of strategic and operational tasks and is essential to the success of our 3-year strategy, maintaining best practice financial controls and budgetary oversight, and meeting statutory obligations.
You will be part of an upbeat, skilled team within a values-led organisation that focuses on the wellbeing of its staff. You’ll make an important contribution to our culture of togetherness, inclusivity, respect, and passion in our mission to see no good food going to waste in the South West.
Duties & Responsibilities
Leadership
- Lead and mentor a small finance team, fostering a culture of professionalism, accountability, and continuous improvement, ensuring the day-to-day smooth efficient running of the finance function.
- Contribute to strategy development and implementation as part of the wider SLT.
- Work closely with the CEO, Deputy CEO and Board of Trustees to facilitate good governance and risk management, including attendance at the monthly Finance Sub-Committee.
- Manage, maintain and develop financial systems and controls, increasing their impact and quality and implementing best practices in financial management.
- Ensure compliance with all relevant financial regulations and reporting requirements (e.g. Charity Commission, HMRC).
- Ensure FSSW fulfils its legal and regulatory requirements around GDPR.
- Develop and maintain strong relationships with external stakeholders, including our Auditor and peers across the FareShare network.
- Act as a local ambassador for FSSW.
Finance Operations Management
- Undertake the day-to-day bookkeeping (Xero, Dext, ApprovalMax) including accounts payable, accounts receivable, bank, payroll, banking, and general ledger maintenance.
- Manage the staff payroll and pension process, monthly HMRC reporting and payments, including monitoring of VAT, tax, and gift aid, and prepare required returns.
- Lead on procurement practices, including relationship management of key suppliers such as insurance, utilities, IT providers to ensure best value for money.
- Petty cash controls across all FSSW sites.
- Debtor management, including liaising with internal membership account managers.
- Other finance administration activities as required.
Monitoring and Reporting
- Manage all aspects of the financial cycle, including budgeting, forecasting, fixed asset management, reserves management and financial reporting.
- Prepare monthly management accounts and supporting commentary for presentation to SLT and Trustees.
- Provide insightful financial analysis and reporting to inform and support decision-making and funding applications across the organisation, including quarterly reviews.
- Prepare year end accounts to trial balance and lead the annual audit process.
- Ensure Restricted Funds are allocated correctly and assist with the monitoring of their budgets and cash flow in conjunction with the SLT.
- Assist the Deputy CEO to collate relevant evidence e.g. invoices for grant monitoring and reporting.
- Ensure day-to-day management of IT and data protection.
- Complete administration duties such as filing to Charity Commission and Companies House as directed to comply with statutory reporting requirements.
General
- Respond to communications via telephone, email, in person or via inhouse IT/systems.
- Be willing to receive and engage positively with any visitors to the warehouse and office space.
- Support FSSW events.
- Carry out any other duties that may reasonably be required in support of the main purpose of the role, including liaising with the wider FSSW team.
- Uphold high quality customer care and standards of conduct when dealing with all stakeholders and the public.
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable for this post. Please explain in your Covering Letter why you meet the points in the Person Specification.
Essential Criteria
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Full/part qualified accountant (ACA/ ACCA/ CIMA or equivalent)
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Minimum of three years’ experience in a financial leadership role; setting and curating a positive workplace culture
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Proven experience in budgeting, financial analysis, and year end reporting
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Demonstrable experience of managing and mentoring a finance team
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Hands on experience of preparing year end accounts to trial balance and managing the year end process both internally, and externally with external independent examiners and auditors
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Proficiency in accounting software, Microsoft, and Google products
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Proven track record in driving a culture of continuous improvement and best practice internal controls
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Strong communication, interpersonal and leadership skills
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Excellent organisation skills to ensure daily operations are carried out safely and efficiently
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Ability to plan, multi-task and manage time effectively
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Excellent attention to detail, comfortable using own initiative, managing priorities and workload
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Excellent analytical, problem solving and decision-making skills; with a solution focus
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Able to foster a culture of cooperation and togetherness
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Business partnering with CEO, SLT Treasurer and Trustees and other functional managers
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Proactive, resilient, and able to work under pressure
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To subscribe to the ethos, vision, and mission of the organisation
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Ability to work within a team of varied individuals with a positive attitude
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Able to demonstrate a commitment to equal opportunities, diversity, and inclusivity
Desirable Criteria
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3-5 years PQE
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Experience preferably gained in a charity, food systems or logistics and transport or FMCG environment
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Familiarity with charity SORP
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Budgetary management in excess of £1 million
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Experience with Xero
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Committed to reducing food waste and fighting food poverty
Other Requirements
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Willing and available to work outside normal working hours occasionally if required
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Willing to be based in Bristol with some travel to alternative site
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Predominantly office based with some flexibility for working remotely
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Proof of right to work in the UK
Safeguarding statement
FSSW is committed to safeguarding and protecting the adults that we work with. As such, this post is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks where appropriate. We ensure that we have policies and procedures in place which promote safeguarding and a safe working environment.
Equality Diversity and Inclusion
FSSW are committed to being an equal opportunities employer and it's important to us that this is reflected in the diversity of the people who work for the Charity. We actively encourage applications from global majority candidates, LGBTQIA+ candidates and candidates with disabilities. We value the positive impact that wide representation has on FareShare South West. Please call or email if you’d like to chat about the FareShare South West community in more detail.
The client requests no contact from agencies or media sales.
The IT Manager will lead and maintain the continuous development of the current ICT infrastructure; integrating and managing software systems, databases, and productivity/collaboration tools. They will also be responsible for ensuring the adequacy of the National Offices IT infrastructure and development of that infrastructure with the National Office users.
The IT Manager will be responsible for ensuring that the ICT budget is complied with and maintained and will be responsible for resolving any under/overspends within the ICT budget.
If you would like to apply for this role, please visit our website to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on 4th November 2024
The interviews will take place in 12th November 2024, location TBC. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
We are looking for an experienced and passionate IT Technical Specialist to work as part of our IT / Technology Services Team.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
The Technology Services team supports the work of colleagues and the organisation, providing high quality, professional services which assist in the effective delivery of our services, our campaign agenda and our role as an employer.
How you will make a difference
The infrastructure team are looking for a dynamic Technical Specialist to take a central role in the Technology Services transformation programme of IT systems.
Rethink Mental Illness are transitioning away from legacy on-premise systems with a cloud first approach and over the last few years the Infrastructure team have made substantial transformation to the organisations infrastructure by:
- Fully Implementing SharePoint and OneDrive for over 1000 end-users
- Transitioning hardware provisioning and management to Intune/Endpoint Manager
- Migrating server estate and infrastructure resources to Azure
- Increasing the security stature of the organisation and hardening the environment, reducing attack surface
- Delivering a strategy to minimise the risk of human behaviour to security.
The rapid pace of change within the charity has seen the evolution of existing ways of working and opening new aspects of innovation to drive efficiencies for the betterment of our staff and beneficiaries.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
The client requests no contact from agencies or media sales.
The Senior Community Engagement Officer will be responsible for developing and delivering a two-year programme of activities and events at Crystal Palace Park as part of our National Lottery Heritage Funded activity plan to engage and involve existing and new audiences of the park, ensuring we are building relationships and listening to our communities.
Responsible for: This role is responsible for developing the programme of community engagement at Crystal Palace Park in line with the National Lottery Heritage Fund Activity Plan.
Line Managed By: Senior Community Programmes Manager
Benefits: 25 days annual leave plus statutory holidays, increases by a day each year completed, up to 30 days. Employer Pension Contribution 5%. Employee Assistance Programme. Flexible working by agreement within the role requirements
About the role
The postholder will work with the Senior Community Programmes Manager to establish and deliver a new programme of activities, events and community engagement at the park. You will also work as part of the project team that includes a new Senior Volunteer Officer.
The role is offered on a two year fixed term contract with Crystal Palace Park Trust. Any extension after 31 December 2026 is subject to funding.
This role is funded by the NLHF as part of a partnership project between Crystal Palace Park Trust and the London Borough of Bromley.
How to apply
For more information on how to apply, please download the application pack here. Please submit the required documents to jobs @ crystalpalaceparktrust .org with the subject: ‘Role: Senior Community Engagement Officer’.
Applications must be received by Monday 28 October 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Association of Chairs (AoC) is looking to offer a 6-month, 3-day a week role, ideally suited to someone looking for a first job or to gain experience in the charity sector. The role will be an opportunity to learn about all the different aspects of running a small non-profit organisation, from putting on events and evaluating their impact, to producing a range of engaging communications and marketing our services to our members.
You will work as part of a friendly, small team to deliver and evaluate our training programme, produce digital content and reports and provide a high level of customer service. Full training will be provided on using AoC’s digital platforms and other aspects of the role as needed.
Why work for the Association of Chairs?
The Association of Chairs (AoC) champions chairs of charities and non-profits across the UK and supports them to lead their boards and govern their organisations effectively. We offer a unique peer network, a lively programme of specialist training and events, and a variety of digital resources. We have an established membership base and a growing number of newsletter subscribers and followers on social media.
AoC is in an exciting period of growth and change. We have recently launched our new 3-year strategy which will see us expand our membership community and offer a wider range of products, services and member benefits to chairs of charities across the UK. We are completing a brand refresh and are about to start work on a new website connected to a member portal and CRM.
What are the benefits for you?
This is a key support role in a well-respected and well-networked charity. Additional benefits of the role include:
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Hybrid working between home and our office in a lively co-working space for charities and social enterprises near London Bridge
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Ability to work flexible hours
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Training and development opportunities
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Pension (4% of eligible earnings)
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Access to our Employee Assistance Programme
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Time off for trusteeships or other governance roles
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An opportunity for wide exposure to the charity and non-profit sector
Want to know more? Check out our full information pack to learn more about our important work and who we're looking for.
Please submit your CV and a covering letter outlining why you are interested in applying for the role and how you meet the role requirements. This should be submitted via the CharityJob platform, which anonymises your application to ensure our recruitment process is consistent and fair.
The client requests no contact from agencies or media sales.
This role is an exciting opportunity to help develop and grow the Community Fundraising programme at SAS, including supporting our amazing fundraisers, creating and improving processes to provide fundraisers with an excellent experience, gathering stories and insights to inform plans and generating reports to help drive Community Fundraising forwards.
A Community Fundraising Coordinator requires a mixture of skills - from being able to build relationships with fundraisers and community members, colleagues and suppliers, through to being data and process savvy, as well as having experience of delivering projects and providing administrative support.
A genuine enthusiasm for fundraising and SAS is a must, as you'll need to understand SAS's latest campaigns, be able to research key industry knowledge, and be comfortable adapting to the evolving needs of the role.
If you're passionate about making a difference and have strong organizational and interpersonal skills, this could be the perfect role for you.Joining a supportive and motivated team, you’ll receive learning and training opportunities to help you thrive. You’ll work closely with, and be supported by, the Senior Community Fundraising Officer.
What You’ll be Doing
Work with data and systems to develop processes & efficiencies
• Work with our new CRM system to:
• Improve processes and efficiencies with Community Fundraiser data
• Create and update CRM records, and extract basic reports to inform plans and decisions
• Use Excel to compare supplier quotes, update project costs, and manipulate data exports.
• Support with general organisational / administrative practices
• Adapt with the evolving needs of the role Steward fundraisers
• Deliver ‘one-to-many’ stewardship and be the main point of contact for fundraisers, responding in a friendly and timely manner to help build relationships to maximise their fundraising and likelihood of repeat fundraising
• Gather fundraiser stories, photos and approvals to develop our library so we can inspire other fundraisers with our marketing
• Keep accurate and updated records of fundraiser communications in our CRM
If you would like more information on the role, please visit our Recruitment Pack.
Our mission is to engage, inspire and unite communities to protect our oceans, rivers and lakes against sewage and plastic pollution.
The client requests no contact from agencies or media sales.
Working with World Land Trust
WLT is based in the UK and is unique within the conservation world. Bringing more than 30 years of experience the Trust has grown from small beginnings saving critically threatened forest in Belize, to become an internationally respected conservation organisation with a proven track record, working with more than 50 overseas conservation NGOs on protection of threatened habitats. WLT has developed its modus operandi without losing its vision, integrity and transparency.
Our Development Department is responsible for growing a diverse and loyal supporter base which will enable the Trust to scale up its work. Within the Department, the Fundraising & Engagement team develop and deliver effective stewardship journeys for WLT’s individual donors, regular givers and fundraisers, deepening the commitment of existing supporters and inspiring new supporters to contribute to WLT. We are passionate about ensuring that all donors feel supported, valued and informed on their contribution to WLT’s work.
Who we’re looking for
We are looking for applicants with strong stewardship skills and experience of nurturing on-going relationships, having worked in either a fundraising or customer stewardship role. You will be an excellent communicator, confident in engaging a wide range of audiences to enhance the stewardship experience, particularly communicating in written format. You will be passionate about sharing our work around wildlife conservation and committed to furthering the mission and ethos of WLT.
We build flexibility into the way we work from day one, encouraging early conversations around options for hybrid working to enable remote connection and collaboration but we do love having people in our Suffolk offices and think it’s important to have some face-to-face time too. We believe that this supports our staff to achieve their full potential at work and to maintain a healthy work life balance to do the things that are important to them.
We recognise the benefits of a diverse workforce, bringing new perspectives and different life experiences into the workplace. Our aim is to be an inclusive employer, providing a welcoming and supportive environment for all staff, where staff can be the best they can be. We recognise that we are underrepresented in some groups, so welcome and encourage applications from minority ethnicities, those with disabilities, and all gender identities. What’s important to us in this process is your skills, knowledge and experience to enable you to do the job and that is where our focus will be to find our next new team member!
Applications
For the full application pack including job description, person specification, our terms and conditions and how to apply, please follow the link to our website. Closing date: 09:00am on Monday 21 October 2024. Interviews are expected to be held on 31 October 2024. Please note that the closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications.
The client requests no contact from agencies or media sales.
About the position
This is an exciting opportunity for an ambitious individual to increase the effectiveness and impact of a non-profit working to improve the lives of millions of the most vulnerable people around the world.
This position is based in London but supports the Freedom Fund globally (approximately 85 staff across ten countries). Reporting to the Business Operations Manager, the IT Officer will be responsible for the day-to-day management of the Freedom Fund's IT environment - providing technical support on existing and new infrastructure and software; troubleshooting issues and providing internal IT support for system users. The post holder will also advise on updates to the Freedom Fund’s IT and cyber security policies and processes and lead on the project to consolidate IT programs under Microsoft 365.
The successful candidate will act as a point of contact between the organisation and external service providers (e.g. Microsoft, Zoom, etc) for day-to-day operational activities.
Responsibilities
Internal IT support
• Serve as the in-house IT support for the global organisation (approximately 85 staff members over 10 countries), providing ongoing IT support and troubleshooting for all staff.
• Set up and onboard new starters, training new staff on all core organisational IT systems and policies.
• Support the administration of key IT systems such as Business Central (our accounting software) and Salesforce (our customer relationship management and grant management system).
• Work with all departments to ensure they are sufficiently and appropriately equipped with IT resources and that there is consistent maintenance and management.
• Manage all physical IT assets and infrastructure and ensure the Asset Register is kept updated.
• Support the Business Operations Manager in delivering new technologies and services and in identifying working processes or policy improvements.
IT Infrastructure and Cyber Security
• Administer an ongoing IT project - moving away from a range of programs including Gmail, Dropbox, Zoom and Slack towards a consolidation of programs under Microsoft 365, adopting M365 Outlook, SharePoint, Teams and Engage.
• Design and run training for Freedom Fund staff on how to use all Microsoft 365 programs, secure communications and cyber security
• Liaise with external IT service providers
• Support the Business Operations Manager in ensuring that the organisation is adequately protected from cyber security threats, including maintaining anti-virus software
• Support the Business Operations Manager in ensuring the organisation has the correct data security measures and storage mechanism in place to protect internal and external personal data, in accordance with local legislation – including data protection legislation.
• Assist the organisation in the safe storage and monitoring of data, including required retention and eventual disposal of personal data
• Provide plain language advice to management on IT risks and mitigation strategies
Policy and compliance
• Assist the Business Operations Manager in periodic IT audits
• Ensure IT systems, policies and procedures are both legally compliant and adhered to by staff
• Ensure IT assets and data are appropriately protected in any agreements with third parties
• Assist the organisation in the implementation of its data protection policy, abiding by the UK Data Protection Law
Qualifications and experience
Essential
• Entitled to work in the UK without work permit sponsorship from the Freedom Fund
• Proven track record of implementing new IT processes and policies in an organisation
• Experience of providing guidance and support on IT and cyber security matters across an organisation
• Experience of both Mac and PC support
• Comfortable providing support on Google Workspace, Microsoft Office 365 (OneDrive, SharePoint, Outlook, Teams) Slack, Dropbox and Zoom
• Up-to-date knowledge of data protection regulations and best practice
• Outstanding written and verbal communications skills in English, ability to use ‘plain English’ in explaining complex concepts and to present information in succinct ways
• Prior knowledge of UK Data Protection/GDPR laws and their implementation from an IT perspective a plus.
Personal attributes
• Excellent verbal and written communication
• Strong project management skills
• Strategic thinker with ability to bring structure in the development of new concepts
• Problem solving, logical troubleshooting and analytical skills
• Flexible, “can-do” attitude
• Ability to work independently, displaying strong initiative in solving day-to-day problems with limited direction
Compensation
• £43,341to £44,481per annum
• 10% non-contributory pension scheme.
• 25 days holiday pro rata, plus public holidays.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Community Development Officer (Wales)
Team: Programmes and Delivery
Location: Hybrid (split between home-working and our Cardiff office)
Salary on appointment: £31,760 - £34,936 per annum*
*This role sits within a pay grade with a pay range of £31,760 to £47,640. The salary on appointment will be set at the lower end of the pay range, to a maximum of 10% above the base salary, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
About us
The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.
It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.
Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.
Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.
Purpose of Role
The Ramblers is committed to supporting more people to enjoy the benefits of walking, particularly those facing additional barriers. As a Community Development Officer, you will play a central role in bringing the new Ramblers strategy to life, by building local partnerships and working with communities and volunteers to support more people go walking.
Key responsibilities
- Use your local knowledge and relationships to enable the Ramblers to have greater impact in more communities, across Wales.
- Build strong and proactive relationships with local volunteer leaders to inspire change, test new ways of working, share good practice and implement change in line with Ramblers’ strategy.
- Be able to support communities to achieve their own objectives and also advise and guide other Ramblers teams as they work in and with communities.
- Identify and develop new partnerships and opportunities to grow and expand Rambler’s programmes and impact.
- Support relationships with Ramblers programmes officers & partners in Wales.
- Work with the fundraising team through developing and responding to funding opportunities that meet the aims of the Ramblers
- Identify funding opportunities that support our community development work, in line with Ramblers strategy
- Delivering activity in your allocated geographic area for example through events, communications, producing reports or case studies.
- Line manages delivery officers working in Wales (dependant on funding).
- Work with the Director of Wales to raise the profile and grow local networks within Wales.
- Work with the Resolutions Manager to help local resolution of difficult situations -providing a proactive and positive approach to supporter engagement.
Other
- Undertake such other duties as may be reasonably required of the post
- Engage and proactively develop excellent working relationships across the organisation
This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.
The Person
Knowledge and Experience
- Experience of developing strong, collaborative relationships with internal and external stakeholders.
- Experience or knowledge of the fundraising landscape of Wales
- Experience of partner engagement and account management.
- Experience in researching and creating partnership opportunities.
- A good understanding of volunteering and experience of supporting volunteers.
- Experience of working with local authorities and community organisations.
- Experience of successfully engaging communities in a programme.
Skills and Leadership
- Ability to work with a range of internal and external stakeholders, including volunteers, managing requirements and expectations.
- Excellent communication skills, with the ability able to convey information clearly with a range of different audiences.
- Experience of engaging and working with communities.
- Excellent interpersonal and customer support skills, able to build strong relationships with partners and other colleagues.
- Ability to work independently and collaboratively as part of a team to achieve common goals.
- Ability to analyse information thoroughly and makes sound decisions and recommendations.
- Aptitude for identifying problems, generating solutions, and implementing them effectively.
Personal Attributes
- Interest in walking and a commitment to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
- Flexible and able to develop strong, collaborative relationships and work in a team.
- Resilient with the ability to work under pressure and to tight and competing deadlines.
- A solution focused approach to work and managing relationships.
- Drive to do a great job and to keep delivering stronger results.
- Willingness to take on different tasks and responsibilities as needed.
- Willing to travel and to spend evenings and weekends away from home.
The Ramblers promote diversity and welcome applications from all section of the community.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Technology Project Coordinator
We are seeking to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player.
Position: SIT45 Technology Project Coordinator
Location: Home-based, UK, Nationwide. However occasional travel will be required as part of this role (May include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: £30,497 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: This is a fixed-term contract for 12 months.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 1 November 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
This role works as part of the Technology team to manage and successfully deliver various running technology projects that underpin the organisation’s strategic goals.
Key Accountabilities and Main Responsibilities:
· Executing a variety of project management administrative tasks as directed by the project manager.
· Monitoring project progress and creating project status reports for project managers and stakeholders.
· Assisting with resource scheduling so that team members have the resources they need to complete their tasks.
· Scheduling stakeholder meetings and facilitating communication between the project manager and stakeholders throughout the project life cycle.
· Managing project management documents such as the project plan, budget, schedule or scope statement, risk and issues as directed by the project manager.
· Executing a variety of project management administrative tasks
· Communicate with key stakeholders, understand & support documenting their requirements
· Creation of work packages/user stories/tasks with subject matter experts from the business and technology team as part of defining project delivery resources and schedule.
About You
Experience and personal attributes:
· Experience with various Project Methodologies
· Experience with projects involving Microsoft Dynamics 365 CRM
· Excellent planning and organisational skills.
· Commitment and interest in improving services
· Achievement and success-oriented, self-motivated.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Stroke Association
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Project Manager, Project Coordinator, Project Administrator, Project Lead, Project Officer, Junior Project Manager, Technology Project Coordinator, Admin, Administrator, Administration.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Fundraising Development Officer
2 Roles Available.
£37,099 - £40,437 pa
City of London E1 8QS and we are a hybrid working organisation
This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.
Purpose of Role
The Fundraising Development Officer will play a pivotal role in advancing our organisation's mission by managing and delivering a range of projects within the Fundraising and PR portfolio. This newly established role is integral to ensuring that our fundraising and public relations efforts are executed with precision, impact, and in alignment with our strategic objectives.
As the Fundraising & PR Development Officer, you will be responsible for the end-to-end project management of specific initiatives, from initial planning and stakeholder engagement through to implementation, reporting, and analysis. Working closely with both internal teams and external partners, you will ensure that all projects are delivered on time, within budget, and to the highest standard.
In addition to your project management responsibilities, you will be instrumental in driving innovation and continuous improvement within our Fundraising and PR functions. By analysing project outcomes and gathering insights, you will help refine our approach, ensuring that we remain responsive to the needs of our audiences and the ever-evolving external environment.
Join us at the heart of Comic Relief's mission to create a just world, free from poverty. As a Development Officer, you'll play a vital role in making that vision a reality by contributing to our Fundraising and communication efforts.
Key responsibilities:
Project manage specific fundraising and / or communication projects in line with the FR&PR team annual plans, including all associated activity from planning, budget forecasting, delivery and monitoring and evaluation. This could include projects across the supporter lifecycle (e.g. acquisition / retention / stewardship) and across a wide range of products and audiences (e.g. cash, regular giving, prizes, lottery, in-memory and in celebration giving, legacies, challenge events, community or schools fundraising, media relations and / or PR focussed stunts and initiatives).
Working with colleagues, develop clear and robust activity testing plans to generate actionable insight and learning.
Collaborate with and / or manage day-to-day relationships with internal and external partners to ensure successful delivery of agreed Fundraising or communication products or activities, maintaining accurate records and documentation.
Work with colleagues to ensure audiences/relationships are segmented and stewarded effectively to maximise engagement and impact using the Customer Relationship Management system and the data we hold on our supporters as critical tools and information in your day to day work.
Participate in a wide-cross section of initiatives designed to raise awareness and funds in support of Comic Relief’s work.
Keep abreast of the fundraising marketplace to identify opportunities to enhance Comic Relief’s fundraising campaigns.
Play an active role in the Fundraising Team, working collaboratively to enable inclusivity and diversity in order to drive high performance and an action-oriented culture,
Play an active part in the development of annual plans and budgets, taking key learnings from previous activity and making recommendations to facilitate income growth.
Person specification
Essential criteria
Proven knowledge and experience in a business to consumer direct marketing or digital marketing environment.
Able to demonstrate competence in project management, with experience of end to end project delivery and autonomously managing own time to meet deadlines.
Experience of developing and implementing robust testing strategies, reporting back on performance data and making recommendations based on analysis
Understanding of relationship marketing; audience segmentation and targeting
Understanding of and experience of using a CRM system and related analysis or marketing tools
Excellent attention to detail
Excellent communication and numeracy skills, proficient in MS packages
Comfortable working independently and as part of a team, with effective stakeholder management experience
Able to demonstrate willingness to learn and develop in a fluid, high impact environment.
Desirable criteria
Previous experience in a fundraising focussed role
Experience of working on through the line marketing campaigns, including a range of online and offline media and channels to generate income
Experience working across a range of fundraising products / asks such as Individual Giving (cash and RG), In Memory Giving, Prizes, Gaming
Experience of innovation techniques and / or new product development approaches
Experience of working on PR initiatives and with stakeholders in the media
Perks and benefits:
· Flexible working hours
· Work from home option
· Life Insurance
· Wellness programs
· Employee Assistance Programme
· Enhanced maternity and paternity leave
· Paid emergency leave
· Sabbatical Opportunities
· Professional development
· Mentoring/coaching
· Paid volunteer days
· Payroll giving
· Salary sacrifice
· Team social events
· Extracurricular clubs
· Cycle to work scheme
· Free fruit
To apply please visit our website via the link and apply online.
Closing: 11.55pm, 30th Oct 2024 BST
Interviews are expected to take place from the 6th to the 8th of November (Via Zoom)
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why work at Comic Relief
There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,
There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.
Disability Confident Employer
As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.
Dementia Carers Count have an exciting hybrid opportuinity to deliver timely and efficient fundraising and administrative support, at home with one day in the London office, as we work to ensure that no dementia carer ever feels isolated, invisible or alone.
Job Title: Fundraising & Admin Officer
Reports to: Public Fundraising Manager
Contract: Permanent contract
Hours: 35 hours/week
Salary: £30,000 pa
Location: Hybrid, one day a week in the London office.
Job purpose
To deliver timely and efficient fundraising and administrative support, as we work to ensure that no dementia carer ever feels isolated, invisible or alone.
Key responsibilities
• Be the first point of contact for supporters, campaigners and others, managing enquiries via post, online and over the phone to ensure everyone has a quality experience.
• Manage processes for fundraising donations.
• Work with teams across the organisation and with carers to produce creative and engaging thank you and stewardship materials.
• Support the fundraising team with prospect research to help identify potential new supporters.
• Draft funder reports, small trust funding applications and fundraising communications.
• Support the administration and delivery of fundraising activities and initiatives.
• Keep up to date with sector developments and best practice in fundraising.
• Support the marketing & communications manager to deliver effective internal communications.
• Support the services team to deal with carer enquiries and casework, administer online groups, and produce reports.
• Support the organisation with general administrative duties as required.
The client requests no contact from agencies or media sales.
Senior National Fundraising Officer.
Salary: £35,000 per annum.
Location: Homebased
Contract: Permanent, 35 hours per week.
Benefits:
- 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity, adoption, and paternity packages.
- Pension with up to 7% employer contribution with included life assurance cover.
- Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.
A bit about the role
We are seeking a dynamic, innovative and talented Senior National Fundraising Officer to join our team during an exciting time while we grow our Individual Giving programme.
This pivotal role works with a range of colleagues across our income and engagement teams to manage key projects and develop innovative and compelling multi-channel fundraising campaigns.
The successful candidate will be responsible for retention and acquisition campaigns that talk to thousands of individuals, using their direct marketing and fundraising skills to effectively generate income and build relationships with supporters across a wide range marketing channels and different activities. You will also manage the delivery of specific new products and will work collaboratively with other teams on our integrated campaigns e.g. a Christmas appeal (Secret Santa).
How you'll help to create brighter futures
- Planning and delivering inspiringintegratedcampaigns and contribute to the development and delivery of a multi-year cash growth strategy.
- Leading the development and growth of newfundraising product(s) or incomegeneratingopportunities.
- Managing key projects to help us grow and develop our individual giving programme.
- Deliveringincome targets to contribute to team income targets and against other supporter
- Increasing and diversifying revenues streams and deliver greater value from existing revenue streams.
- Contributing to the development and implementation of supporter journeys for all new supporters/prospects acquired.
- Leading the Project Management & creative development of campaigns and other marketingmaterials.
Let's talk about you
An innovative, dynamic and experienced direct marketer, you use your insight-based decision making to plan and deliver exceptional fundraising campaigns. You have experience working with different direct marketing channels such as direct mail, telephone fundraising and sms.
Highly collaborative, you are used to working with a range of internal and external colleagues to efficiently deliver projects and campaigns which maximise income.
You use insight and your strong analysis skills to test and optimise your campaigns and take learnings along the way. You are innovative and use creative thinking to see different ways to elevate your campaigns and look for new ways to raise income to support vulnerable children and young people.
You will have:
- Relevant fundraising & substantial direct marketing experience and can demonstrate has been applied to drive revenues in a complex organisation/charity.
- Specific experience of acquisition & loyalty funnel management to a public audience (mass).
- Experience of setting up and ongoing managing relationshipswith external suppliers.
- Extensive experience of project management, including delivering to timescales and budgets.
- Excellent IT skills particularly including using CRM system and excel.
- Experience with digital marketing platforms such as content management systems, email marketing systems, social media tools and web analytics would be an advantage but not essential.
- Ability to work independently and proactively, to prioritise work and meet deadlines with well-developed time management skills.
- An understanding of other channels (such as digital channels) and the wider marketing mixes impact on fundraising & marketing.
Please see the Job Description for the full list of accountabilities and requirements.
Contact: David Simpson on 01923361732 or email us at quoting reference 10226.
Good to know
Application Process
Please note we are unable to offer visa sponsorship for this role.
There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.
Diversity, equality, and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.
We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Want to know more about Action for Children?
Find us on , , or to get to know us better.
Closing Date: Monday 28th October 2024.
Interviews dates are around the 4th and 5th November 2024 by MS Teams
See below for further information about working with us:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to play a vital role in helping young people discover the life-changing message of Jesus? Are you passionate about nurturing relationships and securing essential funding? If so, this opportunity could be for you!
We are looking for a dedicated and enthusiastic Trusts and Legacies Officer to join our mission-driven team. In this key role, you’ll help resource and empower youth workers across Britain, ensuring they have what they need to share the good news of Jesus with young people.
What You’ll Do:
As part of our Fundraising team, you will:
- Lead the grant application process, crafting persuasive bids that communicate the heart and impact of our ministry.
- Support our legacy and stewardship programmes, ensuring that supporters feel valued and invested in our mission.
- Build and nurture strong relationships with Trusts, donors, and other key supporters, securing vital funding to sustain and grow our work.
- Collaborate closely with the wider team, contributing to the overall fundraising strategy and helping us achieve our financial goals.
Why This Role Matters:
Your work will help transform lives. The funds you raise will enable us to reach more young people, equipping youth workers and volunteers across the nation to engage with their communities and bring hope. By securing resources for our projects, you’ll help ensure that the message of Jesus continues to inspire and transform lives for years to come.
We’re Looking for Someone Who:
- Has experience in fundraising, particularly with Trusts, foundations, or legacy giving.
- Can write engaging, persuasive funding bids and has a proven track record of hitting targets.
- Is passionate about relationship-building and enjoys connecting with Trusts, donors and stakeholders.
- Has strong organisational skills with the ability to manage multiple tasks.
- Shares our heart for youth work and is excited about helping us reach the next generation for Jesus Christ.
We reserve the right to close the vacancy early and make an appointment before the deadline if a suitable candidate is found
Salary: up to £30,000 per annum
Full time: 5 days per week (36.25 hrs) + some evening, overnight, weekends
Location: Head Office, Halesowen. (This has the possibility of being a hybrid/remote role)
Holiday + perks: 20 days + 3 concessionary days + 8% pension
There is a genuine occupation requirement that the post holder is a committed evangelical Christian in accordance with Part 1 of Schedule 9 of the Equality Act 2010.
The position is dependent on two suitable references, a DBS check and attendance at regular safeguarding training.
Candidates applying for this role will be expected to comply with safer recruitment initiatives, including a self-disclosure of any criminal history.
We recognise the positive value of diversity, promote equality and challenge discrimination. We welcome and encourage job applications from people of all backgrounds and are committed to being an equal opportunities and Disability Confident employer.
The client requests no contact from agencies or media sales.
This is a great opportunity for an ambitious and driven person with experience in the animal welfare sector to join Raystede. We are the animal welfare charity for Sussex. This role is pivotal within our multi-species and complex charity, especially as we are about to put our new strategy into action. Raystede offers good support and development to managers and staff.
You will report to the CEO and work as part of our Senior Management Team to ensure we achieve our strategic aims. You will be responsible for all aspects of animal care, veterinary services, rehoming & surrender, our animal welfare standards and the development of new facilities for animals at Raystede. You will have a great (amazing) team and therefore you need to be a great manager, and be seen as credible from the start, a go-to person and ensure that Raystede is effectively resourced and directed to achieve its aims in regard to animals.
About you
We are looking for someone who is passionate about animal welfare and wants a career move in the sector:
- Broad animal welfare experience which supports some or all of the species Raystede seeks to assist.
- Able to manage and lead expert managers and develop staff.
- Project management skills.
- Understands volunteering in the animal welfare sector.
- Has been involved in improving or developing facilities for animals
- Can work with Trustees and is credible at a high level.
- Able to work well and be able to build excellent working relationships in a complicated charity.
- Confidence and flair to influence and negotiate where needed with all stakeholders.
- A strong networker able to collaborate externally with other organisations and stakeholders.
Please visit our website for more information about Raystede. If you would like a chat with Stephanie Smith, our Chief Executive, about the role, please call to arrange a suitable time to talk over the phone, meet online or come in for a personal tour. Our outgoing Head of Animal Welfare is also willing to have chats before he leaves Raystede to achieve a smooth handover.
Please apply online via our website.
Closing date for applications: 4 November 2024
Interview date: Thursday 14 November 2024
The client requests no contact from agencies or media sales.