Customer Service Management Jobs

Are you passionate about volunteer engagement and making a real difference in the world of healthcare? The Royal College of Radiologists (RCR) is looking for an experienced Volunteer Officer to lead the way we attract, manage and recognise the invaluable work of our volunteer community.

We have over 2,000 volunteers that engage with us and refer to these individuals as ‘Contributors’. The Contributor Officer will be our Volunteer Lead and will work alongside the Head of HR on the engagement, management and retention of volunteers across the organisation. As this is a new role, there is huge scope to think innovatively and apply your expertise to ensure our processes and ways of working deliver real value to the members giving up their time to work with us.

This is a unique opportunity to work closely with our contributors, ensuring they feel valued and empowered to contribute their expertise. If you’re keen to take a leading role in ensuring that we can engage and grow the group of doctors helping us to make a difference to patients’ lives, then we would love to hear from you!

What you’ll do:

• Develop and update an appropriate and consistent recruitment and selection process for Contributor positions, ensuring it provides flexibility to cater to the differing level of roles across the organisation.
• Work with the Marketing and Digital team to build and maintain a dedicated Contributor section of the website, designed to engage our key audiences and provide easy access to engaging information and content.
• Monitor application rates for key Contributor positions, developing our approach to ensure that the opportunities reach a wide range of members.
• Actively lead the RCR’s approach to engaging with Contributors.
• Conduct regular business partnering meetings with RCR staff who have management responsibility for key Contributors, advising on how to manage, support and engage the group.
• Actively input into the development of the RCR’s Customer Relationship Management (CRM) system and other relevant systems to ensure there is a single point of truth for all Contributor related data and that important information is recorded in an easy to access way.

What you’ll need:

• Proven experience of volunteer attraction, management and engagement.
• Experience of effectively managing a wide range of stakeholders.
• Experience of developing processes and policies from scratch to meet complex needs.
• Ability to work with data and identify issues and analyse the impact of solutions implemented.
• Effective problem-solving skills.
• Excellent communication skills.

If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

The Royal College of Radiologists (RCR) is looking for an Examiner Engagement and Support Coordinator to ensure our examiners feel empowered, valued, and supported in their critical contributions to our exams.

The RCR is a professional membership body for Doctors who work in cancer care and medical imaging. Our examiners are clinical oncologists, clinical radiologists and other specialists, who work voluntarily as contributors developing exam questions, delivering assessments to candidates and shaping the future of FRCR exams. This role plays a vital part in ensuring that the clinical expertise needed to run the RCR’s exams is available via both UK and global examiners.

The postholder will have strong people skills with the ability to build good relationships, excellent communication and organisational skills will be key to your success. The post holder will be the first point of contact for potential new, and existing, examiners and will work closely with exam chairs and across all exam boards and committees, ensuring that examiners have the tools they need to deliver as an examiner alongside their clinical commitments, including alleviating any pain points. Examiner recruitment and coordinating induction and training - plus the set-up of meetings, events and panels - will form part of the workload.

As our Examiner Engagement and Support Coordinator you will deliver real value to those doctors who give up their valuable time to work with us. 

What you’ll do:

• Write and update engaging examiner recruitment materials such as terms of reference, job descriptions, scoring criteria and advertising communication.
• Actively promote examiner recruitment to UK and global audiences, including drafting text and ensuring that promotional recruitment materials are relevant and engaging.
• Build and develop mechanisms to communicate with examiners, ensuring they feel included in the work of both the exams team and the wider college.
• Support examiners with travel and accommodation bookings where necessary, in collaboration with the RCR’s appointed travel agent and the RCR’s Facilities function.
• Support committees by managing the logistical support for meetings and preparing quality agendas.

What you’ll need:

• Experience in providing administrative support and managing administrative processes, systems and procedures.
• Experience in financial administration, including the compiling of financial spreadsheets and monitoring budgets.
• Experience of committee procedures and processes, including preparing agendas and recording accurate actions.
• Experience using and maintaining a database or equivalent to store and retrieve information so that information is kept up to date and available
• Effective problem-solving skills.
• Excellent interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders

If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Department: People Team
Location: hybrid – a minimum of 1 day in our Aldgate, London office each week
Hours of Work: 37.5 hours per week
Contract: permanent, full time
Salary: £48,000 – £50,000 per annum
Closing date: Monday 9th December at 11.59pm

Interview dates: Tuesday 17th (afternoon) and Wednesday 18th December (afternoon)

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

As Reward and Benefits Manager, you will be the subject matter expert on all aspects of employee reward, ensuring Dementia UK has effective, fair and transparent pay practices, and a benefits package that sets us apart.

Working closely with the People and Finance teams, you will lead the end-to-end payroll process, ensuring accurate, timely, and compliant monthly processing. You will manage all employee benefits for the charity, liaising with suppliers, negotiating favourable terms, and proposing updates and improvements. Additionally, you’ll provide training and support to the People team to enhance their knowledge of reward practices, and will ensure our pay and benefits offering is effectively communicated across the charity.

As our pensions expert, you will ensure compliance with relevant regulations across the Dementia UK Aviva and NHS pension schemes, including auto-enrolment. You will act as the main point of contact between the charity and our pension and payroll providers, fostering strong, productive relationships. You will also lead the annual pay review process, conducting market research, analysing relevant data, and recommending an organisational approach. With expertise in job evaluation, you will perform evaluations and advise on role design to ensure a consistent approach is applied.

To succeed in this role, you will bring experience in managing payroll and pensions administration, along with a strong understanding of best practices in staff reward and benefits. You will have worked within a UK HR department and possess a solid knowledge of UK employment legislation relating to employment, reward, pensions, payroll, and GDPR compliance.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, contact our recrutiment team.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can to residents and our partners such as secondary care. Hospitals need to free up beds by discharging patients who do not need to remain in hospital. Despite the pressures we want discharges to be safe, successful and as painless as possible for patients. We also want to ensure a patient is not readmitted into hospital. 

The Hospital Discharge Community Support Coordinator will match Age UK Lambeth (AUKL) volunteers and partner organisation volunteers to support a patient's discharge. Volunteers could provide support with transport, practical support such as food shopping or completing home safety checks. Upon discharge volunteers may continue supporting patients for up to 4 weeks, providing support in person (at the individual's home or in the community) and over the phone, linking them into support services and helping them access the community to prevent hospital readmission.

What you’ll be doing?

1. Oversee the development of a new, inclusive volunteer programme that offers a range of diverse and challenging volunteer roles to support patients leaving hospital and once settled home. 

2. Work in partnership with the VCS to create 100 volunteering opportunities to support hospital discharge.

3. Using the volunteer platform, Care for Me, track allocated tasks to ensure they’re completed. Monitor volunteer reports to review the support and work delivered under the project.

4. Develop and maintain strong working relationships with King’s College Hospital and Guy’s and St Thomas’ Hospital to ensure appropriate referrals are made into the service.

What you’ll benefit from

• Flexibility - this is a hybrid role with lots of community engagement and the chance to manage your own working day 

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff team 

Are you ready to make a meaningful impact by leading high-quality support services for people affected by MND?

We are seeking a Senior Head of Integrated Services & Delivery to oversee and shape our national and regional support services, ensuring they are accessible, inclusive, and meet the needs of those living with and affected by MND. This is a home-based role with travel requirements to Northampton and regionally.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities

In this role, you will lead our integrated services and delivery teams, driving quality, innovation and excellence across all areas.

• Accountable for the Association's a portfolio of direct services at both national and regional levels, supervising a team of five senior leaders.
• Accountable for the improvement and enhancement of our current direct information and support provision to ensure they are high-quality, safe, and inclusive.
• Lead on the development and implementation of a forward-looking strategy for information and support services that align with organisational goals and address evolving needs.
• Develop, implement, and monitor budgets exceeding £8 million, ensuring financial sustainability and strategic impact.
• Lead the delivery of strategic change initiatives to enhance service quality and effectiveness.
• Establish and monitor data-driven performance metrics to track impact and outcomes.
• Drive innovation in service delivery models, working collaboratively with internal and external stakeholders.
• Embed equality, diversity, and inclusion in all services to ensure accessibility for all communities.
• Support staff and volunteers with the tools, training, and policies needed to deliver exceptional services.
• Act as a key contributor to business planning and deputise for the Director of Services & Partnerships when required.

About You:

You are a proven leader with a passion for driving meaningful change in support services. Your experience and expertise will help us deliver impactful, person-centred services across the UK.

• Educated to Master's level in management arena or equivalent level of experience.
• Significant leadership experience within the charity or health sector.
• Demonstrated success in developing and delivering both virtual and in-person services.
• Track record of implementing strategic and operational plans on a national scale.
• Strong leadership and organisational skills, with a focus on collaboration and team development.
• Proficiency in using data to drive service improvements and measure outcomes.
• Excellent communication skills, with the confidence to challenge and inspire at all levels.
• Commitment to equality, diversity, and inclusion, with experience in promoting these values within organisations.

The full job description is available in the candidate pack.



Salary: £69,550 per annum

Hours: 37 hours per week

Location: Home-based with travel requirements to Northampton and regionally

Contract: Permanent

Hybrid Working and Flexibility: This is a home-based role with an expectation of minimum 2 days per week in Northampton and working regionally. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

Interviews are scheduled for Thursday 19 December and Friday 20 December

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in a similar senior leadership role within the non-profit sector in an information & support organisation, preferably health focused.
• Experience developing and delivering high quality, efficient and innovative person-centered services - both virtual and in person.
• Experience of developing and implementing strategic and operational plans at a national (across England Wales and Northern Ireland), regional and local level.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Human Resources Manager

Up to £42,000 per annum + benefits (including 25 days annual leave and pension)

Leatherhead, Surrey KT22 7TW.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

The HR Manager will oversee the operational management of the HR department, ensuring the provision of an enabling and supportive service which is customer focused, effective and professional, and will deputise for the Director of HR & Volunteering as appropriate. This is a broad and varied role in a small HR team which covers all aspects of employment and management of staff.

The HR Manager will ensure best practice is followed in recruitment and selection, onboarding and induction, performance management, employee relations, absence management and record keeping.

What we're looking for:

• An empathetic and outgoing communication style – you have strong interpersonal skills, develop effective working relationships with a wide range of people, and give sound and appropriate support and advice
• A helpful and supportive team member - you work with a sense of urgency, using your initiative to get things done, and work collaboratively to achieve results
• A conscientious and disciplined approach to work – you are well organised, with a high level of attention to detail and accuracy and are comfortable with pressure and challenge, managing multiple complex tasks simultaneously.
• Sound knowledge of UK HR and employment legislation – you will use appropriate judgement, work pragmatically, and mitigate risk
• An experienced HR professional, with a level 5 professional CIPD qualification or equivalent experience - you have significant demonstrable experience in a charity and/or commercial organisation at management level.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

• Flexible working hours to balance home and working life
• Access to the Blue Light Discount Card Scheme, and other rewards and discounts
• Time off in lieu
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)
• Bike to work, season ticket loan and payroll giving schemes
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme (we will contribute 5% of your salary and you will contribute at least 3%)
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and half day Christmas shopping
• A recommend a friend recruitment referral bonus

If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

How to apply:

Please send your CV and a covering letter highlighting why your application should be considered above others to via the link.

Closing date: 31 December 2024

Interview dates: Interview dates to be confirmed

Please disclose in your covering letter if you have used AI for any part of your job application.

Interviews will take place via Teams or in person. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we welcome applications from all backgrounds.

Are you an ambitious, energetic fundraising professional looking to make a real difference in people’s lives? Join us as our Head of Fundraising and help us enable communities to access the health benefits of parks.

About us:
Your Park Bristol & Bath is a charity dedicated to ensuring everyone has access to parks for improved health and wellbeing. Our innovative social enterprise, Your Park Team Days, and multi-source fundraising approach have allowed us to grow significantly in recent years. Now, we need a driven Fundraising Manager to sustain and expand this growth.

The role:
As Fundraising Manager, you’ll lead a small, dedicated team to deliver our fundraising strategy, securing income from trusts, foundations, corporate partners, and individual donors. You’ll also play a vital role in advancing our social enterprise and exploring new income streams. Key responsibilities include:

• Leading fundraising strategy implementation and achieving income targets
• Managing donor relationships and supporting community partnerships
• Overseeing the Your Park Team Days initiative and exploring new trading opportunities
• Reporting to trustees and funders, managing budgets, and driving financial sustainability

Who you are:
We’re looking for a skilled fundraiser with broad experience in trust fundraising and donor stewardship, alongside entrepreneurial flair. Key skills include:

• Demonstrable fundraising experience across multiple techniques
• Strong prospect research, networking, and communication skills
• Knowledge of charity law, tax-effective giving, and GDPR
• Proven ability to manage projects and achieve results

If you meet nearly all the requirements but not all of them, or believe you have the transferable skills and attitude to do this role well, we still encourage you to apply.

Why join us?
This is a fantastic opportunity to contribute to a growing charity committed to inclusivity, environmental health, and community connection. We’re looking for individuals who share our passion and bring creativity, ambition, and a people-centered approach to our work.

You have substantial experience of working in Housing and Social Care and an in‐depth understanding of mental health issues. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a Service Manager.

The Service Manager at Carlisle's Melbourne View CQC Registered supported living scheme is responsible for the day-to-day leadership and management of the on-site recovery team. This will include ensuring outcomes are achieved, supervising and managing the team, maintaining quality standards, liaising with external care teams and at times covering shifts. The service consists of 11 self-contained flats, a community service and dispersed housing.

The Service Manager will be a role model for inclusion and diversity, ensuring the Waythrough values are lived through day-to-day practice, whilst maintaining the highest possible standards of support and customer care. They will have accountability for delivering the services in-line with contract and commissioners’ requirements.

Substantial experience of managing a caseload of individuals with complex needs is a given, as is the ability to lead by example using a firm but inclusive management style. Some housing management experience would be useful too. Open and encouraging, you have lots of tact and diplomacy and are great at managing conflicting priorities. You also have a flexible approach to working hours and are happy to participate in on call arrangements.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and welcome applications from those with lived experience.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Salary: £24,570  per annum pro rata

Location: Sheffield

Contract type: Fixed term until October 2026

Hours: Full time 37.5 hrs / week

Closing date: Monday 2nd December 2024 at 11.30pm 

Are you an excellent administrator with a passion for solving the housing emergency?  Then join Shelter as a Service Administrator in our Sheffield Hub and you could soon be playing a vital role in tackling injustice for individuals and communities across society. 

About the role 

You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with your team to direct enquiries to the right people.

You’ll provide comprehensive administrative support, with shared responsibility for designing and developing systems and processes, data input and extraction, and finance administration. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

About you 

We are looking for someone who:

• Has proven office administration and customer service experience. You’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook.  
• Has a passion for social justice.  
• Will thrive in a fast paced and busy office environment, with a flexible and tenacious approach and will enjoy learning new skills.  
• Has strong data processing skills with the ability to input, extract and analyse data and to review processes, introducing new ways of working where needed. 

About the team 

Shelter Sheffield provide housing advice and support to people across the city. Our focus is on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple disadvantages. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and help over 5,000 people a year, while also working to change the underlying systems that cause the housing emergency. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything, 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Apply to be part of our team and be the change you want to see in society. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

How to apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description of no more than 350 words each. 

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses: 

• We prioritise diversity and have an inclusive and open mindset 
• We work together to achieve a shared purpose 
• We learn from our experiences and are open to risk 

If you would like to find out more about the role, or to arrange an informal chat, please see the job vacancy on our webpage for more details.

Any applications without a supporting statement will not be considered.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

Do you enjoy working with people and have excellent administrative skills? Do you have experience of coordinating volunteers? Do you want to work for a charity that supports people to improve their health and well-being through gardening?

We’re looking for a Client Services Coordinator to support the running of the Thrive London Centre and the Social and Therapeutic Horticulture (STH) programmes that we provide in our gardens in Battersea Park. This role will have responsibility for recruitment and induction of volunteers who provide vital support to the running of our programmes.

Key Responsibilities

• Volunteer Co Ordination

• Corporate Volunteer Day Co-ordination

• General office, financial and other Client Services functions​

Based at Thrive London in Battersea Park.

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

For more information, please download the Information Pack.

To apply, please email recruitment with your CV and a written statement explaining how you meet the person specification and what you will bring to Thrive.

Closing date for applications: Monday 2 December 9am. Interviews are anticipated to take place on Monday 9 December 2024.

Role: Partnerships Account Manager 

Location: Hybrid - London/home with regular UK travel

Salary: 36k-45k dependent on experience

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking an excellent addition to our team to support the increased demand for our provision and to support the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have 12 years’ experience delivering 1:1 tuition, working with schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

What is the Role?

The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term school and local council relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. 

The post holder will manage two administrators who will provide essential bid-writing and administrative support to facilitate efficient and effective client management.

The post holder would benefit from experience or an understanding of working in a small, high-growth organisation. 

The role will be suited to those who have held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. 

This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you.

Key Responsibilities:

1. Client Acquisition and Relationship Management

   • Proactively seek new business opportunities within assigned regions to grow the client base.

   • Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.

   • Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.

   • Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams. 

   • Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity. 

2. Strategic Planning and Development

   • Collaborate with Senior Leaders to develop strategies for client retention and growth.

   • Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions.

   • Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.

3. Performance Monitoring and Reporting

   • Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.

   • Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.

   • Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.

   • Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis

   • Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data 

4. Team Management and Support Coordination

   • Lead, mentor, and manage two administrators focused on bid-writing, tender management, and client-related administration.

   • Support administrators in producing and reviewing high-quality bid documents and responses that align with client requirements and enhance our partnership outcomes.

   • Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.

   • Work with other leads like allocations and recruitment to ensure we can fulfil referrals

   • Foster a strong working relationship between bid writers and recruitment to ensure we can find tutors and go for the right bids. 

5. Bid Management and Process Improvement

   • Oversee the preparation and submission of tenders and bids, working closely with administrators to ensure high-quality and timely submissions.

   • Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.

   • Report on bid submission performance, review client feedback to continuously improve. 

Essential Skills and Experience:

• Detailed knowledge of the UK Education Sector.

• Proven track record in client relationship management, with experience in sales or partnership development roles.

• Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.

• Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.

• High level of empathy and commitment to supporting vulnerable and underserved communities.

• Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.

• Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.

• Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.

• Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.

Desirable Qualifications:

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Knowledge of safeguarding requirements and best practices for handling sensitive information.

• Experience in bid-writing, tender management, or grant applications.

General

The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is Thursday 5th December 2024. Interviews will be held in Birmingham on Thursday 12th December 2024. 

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

As a charity, we could not maintain our reputation, the range of our work, or our digital presence, without the support of our business partners, sponsors, philanthropists and members. The Development and Advocacy Department is seeking to recruit a Patrons Manager to administer and grow this core membership function and to provide exemplary customer service. This role works within a small but dedicated membership team and is critical to the successful expansion and delivery of the function.

The ideal candidate will be a dynamic individual with good people skills, high attention to detail, and the ability to prioritise tasks. They will remain calm under pressure and be a proactive team player. They will be able to demonstrate:

• Relevant experience working in a membership organisation and/or with high-net-worth individuals
• The drive and strategic approach to deliver on opportunities for growth in revenue and membership in line with programme goals, with structured KPIs and ongoing targets
• Excellent face-to-face and telephone communication skills, including the ability to deal with high level donors in a professional and personable manner
• Understanding of ticketing in a Box Office environment (CRM and particularly Tessitura experience will be highly regarded)
• A clear and concise writing style with developed communication and rapport building skills

A working knowledge of our arts forms is not a pre-requisite but the ability to get up to speed on RBO membership products and services quickly is.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

ShareAction’s Banking Standards team works towards holding banks accountable for their impact on people and planet, with a particular focus on climate change. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or fossil fuel policies – and we are gradually expanding our work to include other sustainability themes and banking regulation. Recently, we have achieved significant wins, such as contributing to HSBC becoming the world’s largest bank to cease financing for new oil and gas fields, Barclays dramatically reducing its oil sands financing, and mobilising investors to call on Societe Generale to set a renewable energy target.

Our campaign activities are rooted in rigorous analysis and facts. We produce a variety of research outputs supporting our engagement with banks, including:

• Investor briefings and research notes, reviewing commitments made by individual banks.
• Banking sector benchmarks, ranking European banks on their approach to climate change and other sustainability themes.
• Thematic reports and position papers, reviewing how the European banking sector aims to address specific issues and relevant sustainability standards.

What you’ll do

As a Research Manager, you will play a pivotal role in shaping our banking survey. Through your work, you will have the opportunity to influence the banking sector’s approach to sustainability by highlighting areas of improvement and leading practices among Europe’s largest banks. In close collaboration with colleagues in the Banking Standards and Financial Sector Research teams, you will:

• Lead survey development: Oversee all aspects of our banking survey, from designing methodology and collecting and analysing data to producing engaging written outputs and data visualisations that summarise key findings. You will coordinate the project from start to finish and liaise with multiple stakeholders, ensuring that surveys remain consistent with other ShareAction benchmarks and align with our campaign priorities.
• Conduct thematic research: Undertake research and engage with internal and external subject matter experts to inform positions on themes covered in banking surveys, ensuring that surveys are based on robust criteria and reflect the latest market developments.
• Engage with key stakeholders: Design engaging presentations and present survey findings and recommendations to banks, investors, and other stakeholders. You will act as an internal and external spokesperson for the banking survey, with the support of the Communications team and members of the Banking team. Additionally, you will contribute to external consultations and coordinate data-sharing initiatives with partners.
• Contribute to monitoring, evaluation and learning: Support the development and implementation of a monitoring, evaluation, and learning strategy for our banking surveys to continuously enhance their impact, relevance, and delivery process.
• Support funding and resource development: Assist with funding bids to secure resources for the survey’s continued growth and impact. You will also be responsible for hiring and managing additional researchers when necessary.

What you’ll bring to the team

• Passionate about climate change, sustainability, and/or the role of the financial system in addressing these issues.
• Excellent organisational and time management skills with a proven ability to manage competing demands while meeting deadlines.
• Experience in project management, including task delegation and consideration of project team workload.
• Excellent analytical skills with a proven ability to analyse complex quantitative and qualitative data, produce detailed reports, and summarise findings.
• Proven ability to manage relationships with multiple internal and external stakeholders.
• Proficiency in Microsoft Office with a proven ability to manage data, produce research insights, and create data visualisations.
• Strong verbal and written communication skills with a proven ability to convey complex information to a wide variety of audiences.
• A great team player.

It would also be great – but not essential – if you have:

• Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions.
• Strong understanding of climate change, biodiversity, human rights, and/or public health.
• Strong understanding of how private commercial banks operate and the products and services they offer to corporate and retail clients.
• Experience integrating innovative tools into research processes, particularly AI tools.
• Experience with the Salesforce CRM system.
• Experience developing and/or managing databases using Excel or other applications.
  

While we hope we’ll find someone with the majority of these skills and experience, we’re keen to hear from you even if you don’t have them all. We appreciate lots of skills are transferable, and we welcome opportunities to explore different ways of achieving our goals.

We are currently formalising our hybrid working policy. However, the Banking team meets in the office every Tuesday as we find this helps with team bonding and productivity. We expect candidates based in London to come into the office at least once a week every Tuesday and candidates based outside of London to come into the office at least twice a month on a Tuesday.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension, invested with NEST and their green funds.
• Healthcare cash plan with Westfield that gives you money back on your healthcare costs.
• Employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday 9th December 2024.
First-round interviews: Thursday 19th/Friday 20th December 2024 (online).
Second-round interviews: Early January 2025 (online). 

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

Please be aware that when shortlisting we are really keen to get a sense of your unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.