Customer Service Management Jobs
PURPOSE OF THE POST/RESPONSIBILITIES
Caudwell Children is a national charity which works to change the lives of disabled and autistic children; change society’s understanding and acceptance of disability; and change public perceptions of the important role that charity plays in society.
Based from the award-winning Caudwell International Children’s Centre in Staffordshire, we seek an experienced relationship manager with the ability to identify opportunities and develop relationships to raise funds which support the charity’s expanding service delivery.
Responsible for the ownership and development of corporate supporter relationships, this role will play a pivotal part in helping to grow the charity’s fundraising income and helping to change the lives of autistic and disabled children across the UK and beyond.
The successful candidate will join a growing team of enthusiastic fundraising professionals aimed at improving the donor experience and growing the charity’s corporate fundraising partnerships income.
The role will be part of the Corporate Fundraising strand which will be responsible for income lines including, but not limited to:
- Charity of the Year
- Cause-related Marketing
- Licensing
- Strategic Partnerships
Success will be supported and monitored by the Director of Corporate Fundraising against KPI’s including lead generation, conversion rates and income growth.
Relationship development will be documented and reported using the charity’s dedicated CRM system (currently Raiser’s Edge).
PERSON SPECIFICATION
- Demonstrable experience in fundraising/sales/relationship management
- Demonstrable understanding of the charity sector and professional fundraising
- Enthusiastic advocate of relationship management and conversion
- Experience in contributing to a successful sales/fundraising team
- Experience and skill in new business development
- Willingness and ability to undertake basic administrative activities themselves (not expecting of others what you would not do yourself).
- Computer literate, with strong competence in using the mainstream computing packages and products
- Driven, proactive and productive self-starter – able to work efficiently and achieve a lot under their own steam – but not afraid to ask questions when needed
- An enthusiastic, driven and sensitive team member - able to support their peers and encourage others for the benefit of the team
- Well organised – able to prioritise and manage own workload
- Confident, professional and friendly communicator with a hands on approach
- Confident to ensure all work complies with Equal Opportunities, Health & Safety, Data Protection and other policies of Caudwell Children
This Job Description outlines the general ways in which it is expected you will meet the overall requirements of this post.
DISCLOSURE & BARRING SERVICE CHECKS
The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process. All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974). This role is eligible for a Standard DBS check.
Click on "apply" or visit our website for further information.
Thank you for your interest in Caudwell Children.
To change the world so that disabled and autistic children have the choice, opportunity, dignity and understanding they deserve.
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The client requests no contact from agencies or media sales.
About the role:
As a Recruitment/HR Administrator, you will be joining a small dedicated Recruitment team providing an effective and efficient recruitment service to meet the organisation’s resourcing and staffing needs. You will be the first point of contact for internal and external enquiries and requests to the team; providing a high level of customer service throughout the recruitment cycle.
You will also be responsible for carrying out the administrative tasks for the recruitment and on-boarding of new staff and ensuring that our recruitment processes, continue to adhere to best practice, equality, fairness and relevant employment legislation. You will also be involved in the wider HR team's Projects on EDI and organisational changes, this will include designing and delivering training to hiring managers and wider SHP staff.
As an integral part of the HROD team you will have the opportunity to welcome new starters into the organisation with a positive attitude and insight into a flourishing career at SHP.
There is ample opportunity for the role to be worked from home, with an occasional need (e.g., 1-2 days per week) to attend our head office in King's Cross to facilitate interviews, attend team meetings and other business needs.
About you:
- Demonstrable experience of working in a busy office environment within HR and or recruitment with experience of working with and maintaining HR and Recruitment systems, including but not limited to ATS (applicant tracking system), payroll, HR and DBS services.
- A strong understanding of the key administrative tasks carried out within a recruitment process and of the legal requirements of the recruitment process and HR department.
- A pro-active approach and ability to work using own initiative.
- Able to understand and follow written policies and procedures, maintain confidentiality and securely protect data with an attention to detail with the ability to process and update information accurately.
- Strong time management skills, able to effectively manage workload, multiple priorities and meet tight deadlines.
- Able to use MS Office package (particularly Word, Excel and Outlook) at an intermediate level.
- Strong interpersonal and communication skills – able to communicate effectively verbally and in writing with a variety of people from candidates to hiring managers etc. and ability to work effectively as part of a team and build good working relationships at all levels.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Closing Date: Sunday 21st July at midnight
Interview Date: Monday 29th July via Microsoft Teams
Please note we will be interviewing candidates as applications are received, please submit your application at your earliest convenience as we reserve the right to close the advert before the date listed above.
If you are struggling to access our online working portal, please email the recruitment team for assistance.
The client requests no contact from agencies or media sales.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.
We are looking for a CRM Developer to work collaboratively with the Head of Business Intelligence, the Database and Analysis lead and other teams within Scope in delivering a best in class CRM.
Fixed term 12 months, 35 hours per week
Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with flexibility to work from the office and from home.
The role
As our CRM Developer, you will act as one of Scope’s technical leads, primarily responsible for configuring and developing our Dynamics 365 estate over time. This role is crucial in shaping CRM systems solutions architecture and design, collaborating closely with the Business Intelligence team to enhance our systems and contribute to the wider Dynamics strategy.
As a CRM Developer, you will:
- Be the go-to expert for Dynamics CRM, solving problems and helping others.
- Work with the business team to find and implement the best solutions.
- Improve the system to make it faster and more stable.
- Turn ideas into new features and update the system every month.
- Review changes and fix any issues with the CRM system.
- Manage the data coming into the system and keep everything organised.
- Stay updated with new features in Dynamics 365 and add them as needed.
- Write and update guides and documents.
- Make sure the system follows company rules.
- Lead projects and help train the team.
- Do other tasks as needed.
- Create support materials and technical documentation for IT and Database teams.
- Ensure system compliance with company policies and standards.
- Stay current with Microsoft Dynamics 365 updates and incorporate necessary changes.
- Lead project initiatives and provide training and support in collaboration with the Business Intelligence team.
- Perform other tasks as assigned within the scope of the role.
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description on our website.
About you
To be successful in this role we are looking for someone who has:
- A Microsoft certification in Dynamics 365
- Experience with Power Apps, Power Platform, Power Pages, Customer Voice, and the basics and main features of Dynamics 365
- Experience customizing Dynamics 365 and understanding databases and cloud services
- Experience with moving and connecting data using tools like SSIS, Power Automate, REST APIs, and Azure Data Factory
- Experience in checking and testing the quality of work
- Familiarity with project tools like Visio, JIRA, and Azure DevOps
- Knowledge of Microsoft programs like Office 365, SSRS, SSIS, and SharePoint
- Experience with Azure DevOps, SQL Server, JSON, Python, R, and process control tools
- Experience with MS Power Platform (PowerApps, Power Automate)
- Experience helping users or managing a support desk
- Strong skills in Excel
- Ability to explain technical ideas in a simple way
- Problem-solving skills for data issues
- Experience hiring, managing, and developing team members according to company policies
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Reporting to: Head of Services
Salary: up to 40k based circa on capabilities and experience
Join Our Team at Mind in Tower Hamlets, Newham, and Redbridge!
Are you a dynamic leader with a passion for mental health and community support? Mind in Tower Hamlets, Newham, and Redbridge is searching for an outstanding individual to serve as a Service Manager. This role involves managing and leading the Tower Hamlets Recovery and Wellbeing Service, which includes the Connecting Communities, Safe Space Café, Sakinah Project and Supported Self-Help Programme.
About Mind in Tower Hamlets, Newham and Redbridge
Mind in Tower Hamlets, Newham & Redbridge is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.
Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported.
We provide support services- including for those in crisis, to raise awareness and deliver activities, groups and events through our work in Tower Hamlets, Newham and Redbridge. We work closely with other organisations to ensure we deliver a high-quality and diverse range of services to people in the local area.
About the Role
Role Overview:
As a key member of our team, you will:
- Manage and Lead Services: Oversee the daily operations of our Recovery and Well-being Service in Tower Hamlets, alongside some smaller contracts, ensuring that all commissioning targets and KPIs are met.
- Performance Management: Ensure all contract requirements, including KPIs and client satisfaction, are achieved through effective and considered performance management.
- Leading a high-performing Team: Inspire and manage a dedicated team of staff. Your leadership will foster a positive, resilient, and effective team culture.
- Promoting and delivering a Recovery-Focused Service: Implement and champion recovery-oriented practices that empower service users to achieve their personal goals and improve their well-being.
We Would Love to Hear From You If You Have:
- Service Delivery: Demonstrable experience of working within a charitable service delivery organisation.
- Leadership Skills: Proven experience in leadership and people management.
- The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.
- Relationship Building: Ability to build strong and enduring relationships with a range of partners.
- Trust Building: Ability to rapidly form and sustain trusting relationships with service users/carers and other peer support workers and professionals.
- Budget Management: Experience working within agreed budgets and managing resources effectively.
- Community Engagement: Proven ability to proactively work with ‘seldom heard communities’ ensuring services are culturally sensitive and appropriate, including but not limited to racialized communities, faith communities, LGBTQ+ communities, and other marginalised groups.
- Prioritisation and Problem Solving: Ability to prioritize workloads, problem-solve, and operate in an agile manner.
- Service Quality: Demonstrated ability to manage services effectively and ensure high quality.
- Innovation and Change: Support for innovation and organisational changes, seizing opportunities to influence the organisation's future direction.
The closing date for applications is Wednesday 15th July at 23.59hrs
If you would like to discuss the role before applying, please feel free to contact Emmanuel from Diversifying Group.
Our Commitment
MindTHNR is committed to being an Anti-racist/Anti-discriminatory Organisation – we are advocates for racial justice and equality for all members of our community. We will continue to listen, learn, and keep taking action to influence change. This is not a tick-box exercise for us, this is for our community, this is for our staff, this is for all those who have faced inequity and inequality based on their gender, sexuality, ethnicity, religion, disability, and age. We may just be starting, but we won’t stop!
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible.
Housing Management Worker
Job type Permanent - Full Time
Hours - 40 hours per week - Monday to Friday.
Salary - £23,962
Location- Merseyside
Do you have what it takes to seize opportunities and deliver results? Can you think differently, pursue creative ideas, and provide reliable support to both internal and external customers?We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
Providing housing management and intensive housing management to customers at risk of homelessness living in self contained accommodation.
Working as part of a team, managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people.
Someone with a Housing qualification and understanding of the welfare benefits system. Qualified to a minimum GCSE grade C or equivalent in English and Maths.
You need to be approachable and have the ability to build rapport and trusted relationships with customers and outside agencies.
Duties and responsibilities include but are not limited to:
- Directly supporting tenants to manage their tenancy, assisting them with housing benefit claims and signposting them to relevant support services and liaising with support services where required.
-Experience of working in a support role using coaching techniques to help customers identify actions and solutions themselves and promoting and maximising independence is essential
.- Working with the Nacro Housing Management Team to ensure the correct tenancies are issued, sign up new tenancies and ensure the service user understands and accepts tenancy obligations
.- Work in partnership with the Housing Management team to ensure we are working within our voids and arrears targets, complying with Tenure Law, and abiding by our Housing policies and procedures
.- Ensure that all the required health & safety checks are undertaken in person or by direct reports, taking any necessary remedial action.
Previous experience of working in Housing Management is desirable
Ability to drive and access to a car is required
Enhanced DBS check
For details of the full role profile please click
For Details of Nacro's excellent benefits click
Please Apply online
Could you be our new Brand & Marketing Manager?
We’re looking for a creative, dynamic and enthusiastic comms professional to join us on our mission to ensure no child or young person ever has to grieve alone. As our Brand & Marketing Manager you will be at the forefront of growing and developing the Winston’s Wish brands and find new and innovative ways to reach the children and young people who need us. This is a varied and fast-paced role where no two days will be the same.
From sharing the voices of our incredible Youth Ambassadors far and wide, to marketing fantastic fundraising initiatives to identifying new opportunities to reach young people, you’ll play a fundamental role in ensuring bereaved children and young people know they can put their trust in Winston’s Wish when their worlds are turned upside down by grief.
Main Responsibilities
- Marketing outreach and project management
- Work alongside the Director of Marketing & Communications to action the charity’s strategic marketing plan.
- Lead a team of marketeers in planning, delivering and measuring effective projects to drive revenue and reach across multiple areas of the company.
- End to end management of comms plans to ensure projects are delivered to a high standard using data and analysis to refine and develop plans in order to reach targets.
- Oversee marketing activity across all channels, with a strong emphasis on developing data led digital marketing. Ensuring the team are constantly analysing, refining and optimising.
- Write influential and fluent copy aimed at different target audiences to engage and ultimately drive interest.
- Actively identify and motivate the team to recognise opportunities to market Winston’s Wish to reach our identified audiences.
- Work with the charity’s approved freelance designers to oversee the creation and delivery of marketing assets and artwork, adhering to our brand style and tone of voice.
- Support the PR & Marketing Officer to identify and respond to media requests and create opportunities that grow the charity’s reputation.
Brand Management
- Work alongside the Director of Marketing & Communications to embed a cohesive and engaging brand identity to create memorable and consistent experiences for all.
- Develop our visual identity in a way which brings our cause and purpose to life in the most engaging and inspiring way possible.
- Grow and manage our database of brand and marketing assets and materials.
- Use market insight and analytics to continuously develop our brand to position Winston’s Wish as a leader in our sector.
Team Management & Administration
- Work alongside the Director of Marketing & Communications to lead our marketing and communications team, ensuring there is a clear direction of travel, an understanding of purpose and an exemplary culture embedded to drive future success.
- Line manage the Digital Marketing & Communications Officer and PR & Marketing Officer.
- Effectively manage expenditure across all projects and campaigns in line with agreed expenditure budgets.
- Effective reporting as required in line with agreed objectives and KPIs.
- Ensure that the recording of permissions and consents is adhered to in line with our policies and procedures and in accordance with GDPR.
All Staff
- Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
- Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
- Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
- Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
- Work to objectives, targets and work plans agreed with your line manager.
- Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
- Take an active part in the Quarterly review process and participate in training agreed with your line manager.
- Recognise and champion the lived experience of children and young people with bereavement within your work.
- Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.
Person Specification
Essential
- Ability to be passionate and inspiring when communicating the work of Winston’s Wish.
- Excellent copywriting and editorial skills across multimedia channels.
- Experience of processing and turning complex information into compelling and relevant stories and content.
- Strong demonstrable experience of brand management and delivering strategic brand projects.
- A confident brand guardian with experience of developing and implementing brand guidelines, providing clear and well-reasoned feedback on a wide range of creative.
- A confident project manager, able to develop and roll out a strategic marketing plans that reach our intended audiences.
- Lead, enthuse and inspire colleagues at all levels to get behind our brand and marketing activities.
- Experience of managing and motivating a team.
- Ability to show empathy for the children, young people and families we support.
- Curious, creative and innovative, unafraid to challenge the status quo.
- Strong commitment to the values of Winston’s Wish – We are caring, hopeful and honest; we respect others and we try new things.
Desirable
- Project management experience.
- Graphic design experience.
- Experience in a similar environment.
- Understanding of child bereavement.
- Experience of using Salesforce CRM System.
Recruitment Timetable
Application deadline: 12th July at 5pm
Interview date: 26th July
Interview location: Zoom
Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Winston’s Wish is a charity that helps children, teenagers and young adults find their feet when their worlds are turned upside down.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are at an exciting time in Dandelion Time’s development and will be implementing our new Strategic Plan over the next 4 years. The role of Business, Data and Compliance Manager will play an integral role in supporting the Senior Management Team to do this.
Founded in 2003, Dandelion Time is a growing rural-based charity working with the most vulnerable children affected by trauma and mental health issues. Over the years Dandelion Time has helped thousands of people and intends to transform many more lives as we expand our services in Kent.
In this role you will report to the Director of Finance managing the IT infrastructure, Data Protection, procurement contracts and policy requirements for the Charity to enable it to meet its legal, strategic and operational objectives.
As we continue to grow there is real scope to develop both the role and your own career progression.
People are at the heart of everything we do at Dandelion Time, whether they are our staff, volunteers, or the families we work with. Being hands-on in the natural world is the basis for our activities and creativity at Dandelion Time. We care for the earth, plants, animals and each other. But whatever the role, you will be helping to transform the lives of vulnerable children in our community.
The successful candidate will work 3 to 3.5 days per week over 3 or 4 days. The pro-rated salary for this role is £18,600 for 22.5 hours and £21,493 for 26 hours.
Ensuring we have a happy and healthy work-life balance for all our staff we offer flexible working arrangements to allow you to work in a way that suits your individual lifestyle. Additionally we offer 25 days holiday (pro-rata) with the ability to purchase additional leave, matched pension scheme up to 5% and an enhanced sick pay scheme.
Our stunning farm setting means you can reap the benefits of our beautiful, homely environment and the joys that working in the great outdoors and with animals bring.
Children should grow up in a safe and nurturing environment, to feel loved and free of fear
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community and Engagement Manager
Position: Community and Engagement Manager
Location: Teddington, TW11 8HT
Salary Range (depending on experience): pro rata of £32,910 – £38,745 incl. OLW
Hours: Part-time 21 hours per week. We are able to offer some flexibility with the role such as term time only or flexibility with days/times.
Contract: Permanent
Annual Leave: 25 days leave plus bank holidays or pro rata of if part time
Closing date: Sunday 9pm 14th July 2024, or before if a suitable candidate is found.
We reserve the right to close the application early. An early application is strongly recommended as shortlisting and interviews will be held on an ongoing basis.
About the role
Richmond AID is seeking an energetic and enthusiastic person who will support our vision of putting Deaf and Disabled people at the centre of everything we do. We are looking for an experienced person who can develop and implement an engagement and co-production strategy. You will work closely with our other managers and play an integral role in the management team.
The role involves leading the delivery and development of our dynamic Community and Engagement team. This multidisciplinary team currently has 6 direct reports and services include: BuddyUp, Spade gardening service, Mental Health Peer Support service, Connect to Tech digital training, Campaigning and our wide range of peer group activities. There is a variety of skills and experience which will require someone to We are looking for someone to not just manage these services, but to lead their development and widen our coverage across the borough of Richmond. This will predominantly involve supporting the people involved to be leaders of their own projects, developing/modernising our delivery model, ensuring projects meet targets and quality standards and when required also being involved in supporting direct service delivery.
We are looking for a motivated, resilient and ambitious manager to join our amazing team. This is a fantastic opportunity for you to play an integral role in improving the lives of Deaf and Disabled people.
About you
You will have strong leadership skills with experience of managing a multi-disciplinary team. You will lead our engagement, co-production and campaign strategy and manage our Community and Engagement team instilling these values through all our work. You must be committed to the value of participative community engagement, have a great understanding of the needs of diverse communities, and a passion for social justice and supporting Disabled people.
You must have experience in the delivery of community facing services and be able to demonstrate an understanding of the challenges faced by Disabled people. It is essential you bring passion, dynamic ideas and creativity to the role.
You will be an excellent networker internally and externally. You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You must be comfortable connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work. You’ll be confident in participative strategies and tools such as facilitating groups, arranging events, developing surveys, gathering views and responding to consultations.
You will have experience of managing a team covering a wide range of projects and interests. You will know what it takes to set up and manage a project and ensure it meets the intended outcomes.
You will be skilled in managing group dynamics and supporting your team to have boundaries with clients. You will also have experience of managing Safeguarding issues. Above all you must bring a positive, solution focused attitude.
Experience of campaigning work, with a track record of delivering innovative digital campaigns that have led to real change, would be an advantage.
About Richmond AID
Richmond AID offers 25 days annual leave plus eight bank holidays pro rata. Normal office hours are 9am to 5.15pm Monday to Thursday and 9am to 5pm on Fridays. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.
Related roles: volunteer manager, services manager, service coordinator, community development facilitator, campaign manager, community engagement, co-production manager, activities coordinator.
Please apply via the Charity Jobs website. An early application is strongly recommended as shortlisting and interviews will be held on an ongoing basis.
You will need to send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description.
We are looking for a dynamic, organised and proactive manager to join the Youth Work team and support our mission to enable young people who are unsafe or facing homelessness to achieve independence and positive futures. We have an ambitious plan to deliver an innovative and varied programme of youth work, jobs, employment and education (JET) and lifeskills to young people this year and we are searching for an exceptional candidate to help us succeed in this vision.
The successful person will be responsible for delivering an innovative and youth-led lifeskills programme as well as supporting with the coordination of our daily day centre service to young people aged 16-24. You will have experience motivating and inspiring frontline teams, maintaining and building a network of relationships with relevant external agencies and be able to work dynamically and confidently in a fast-paced day centre environment. We’re looking for a candidate who can think on their feet, demonstrate initiative and proactivity, and is an excellent problem-solver.
The ideal candidate is a team player who enjoys working collaboratively across our organisation. They will be committed to the safeguarding of young people and helping us to develop an inclusive and trauma-informed service.
For more details, please refer to our Job Application Pack.
- Full time, permanent role in our Youth Work team
- Starting salary: £37,024
- Deadline to apply: 9am Tuesday 9 July
We Are Survivors are looking for a Service Manager to come and join its Community Services Team to cover Maternity Leave.
The organisation has an ambitious strategy to ensure that #NoMaleSurvivorsIsLeftBehind and is looking for a special member of staff to help us achieve this, on a temporary basis to cover Maternity Leave.
You will help us to provide key services across Greater Manchester. The Community Team is made of therapists and Community Development Workers to support men and boys to access the services they need.
In return for your time, experience, and commitment to the organisation, you will receive.
- A competitive salary.
- Annual leave package with incremental rises plus bank holidays.
- Company sick pay.
- Birthday annual leave.
- Monthly clinical supervision.
- Pension contribution.
- A range of discount and benefit programmes.
The client requests no contact from agencies or media sales.
Can you inspire and be inspired? Can you motivate others to deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you whilst you develop and lead a team of up to 25 stores to success.
At Barnardo's we believe in children the funds we raise in store support the most vulnerable children and Young People in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in your area, you will take full ownership of the day to day management of your stores, you'll maximise their income and lead and inspire your team of managers.
You will have a sound retail management experience, which will ideally be from a multi-site environment; you will have shown in your experience an ability to achieve budget, revenue, cost and profit targets as well as KPI's. You will be an outstanding leader who can bring team building and organisational strengths to your team alongside ensuring that the very highest standards of presentation and customer services are upheld throughout your area – your aim will be to make your store's the best in town, for customers to visit and for your colleagues to work in.
In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.
Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!
The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.
*As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.
About Barnardo's
At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.
Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.
Our basis and values
Pay and Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out 1st April 2023. This is a positive change for the charity, and a key pillar of our People & Culture Strategy. It will assist us in supporting colleagues to grow and develop in their career at Barnardo's as it will offer clear routes of progression for colleagues to progress through the pay band of their role.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay progression steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to help Eastbourne Foodbank realise its vision/ambition of continuing to be a strong and effective charity challenging poverty both in Eastbourne and expanding across East Sussex.
- In order to realise this ambition, we need to increase our fundraised income for the period 2024 -2027 to £1.6million.
- Through this new organisational role, you’ll proactively create and grow fundraising income opportunities with individuals, community groups and grant giving trusts and foundations. You'll be at the heart of our local community, bringing our cause to life and building lasting donor relationships.
- Through your fundraising expertise, you will have a proven track record of building relationships with individuals, community groups, trusts and foundations and other donors to achieve and exceed annual income targets and KPI’s. You’ll have the capacity to create and craft compelling proposals and appeals that successfully engage and attract donations from new and existing supporters.
Through the design and delivery of excellent, engaging and regular stewardship communications and powerful fundraising appeals, you will grow our income and pool of individual supporters making one off or monthly donations. You’ll also explore and implement ways of promoting Eastbourne Food Bank across the community to successfully attract an ever-greater number of individual donors.
- You’ll engage with local community groups, associations, events, schools and businesses in order to grow Eastbourne Foodbank’s community fundraising reach and income.
- Through excellent, comprehensive and considered research, you’ll identify and prioritise a pool of potential Trusts and Foundations funders for Eastbourne Foodbank and, working with colleagues, you’ll develop authentic, compelling, creative and winning funding bids that can successfully engage new and existing Trusts and Foundations funders.
- You’ll work closely with and support the CEO of Eastbourne Foodbank in maintaining and evolving the existing relationship with the Big Lottery Fund and developing collaborative fundraising activities and joint bids with five other Trussell Trust Foodbanks across East Sussex.
The salary will be £38k to £40k depending on experience
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
We are now recruiting the team that will deliver Crisis at Christmas 2024. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.
Contract: Fixed Term Contact - starting either 10 or 17 September 2024 till January/ February 2025 (as required)
Hours: 35 hours per week (some rota’d working to cover weekends and bank holidays over Christmas period)
Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES - two days per week onsite
About the role
We are looking for three new Project Assistants to support the delivery of a range of services our guests need to have a safe and happy Christmas. From healthcare and catering to advice and wellbeing services such as arts and crafts and salon, our services can make a real difference. You will support with the recruitment and management of Crisis at Christmas volunteers and external partners to help deliver services, ensuring teams have all the information and equipment they need. This is a varied role including processing volunteer applications, creating comms materials, managing, and communicating schedules, organising training, organising and setting up kit, ensuring our teams of specialists have the equipment and materials they need and helping out in our centres.
This is great role to kickstart your career in the housing, homelessness, or volunteer events sector.
About you
To be successful in this role you will have…
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Experience of providing administrative support in a busy events or project based environment
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Experience of customer service and ability to deal with high volumes of enquiries via phone and email in a professional and friendly manner
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Excellent spoken and written skills to communicate effectively and confidently with a wide range of audiences
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Strong organisational skills with an ability to manage multiple priorities and work to tight deadlines
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Experience of providing administrative support including general office duties and maintaining accurate records
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Strong IT skills and ability to utilise databases in order to process data effectively
You may have experience running events or working on busy projects or have experience in a busy customer service or administration environment. You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
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Enhanced maternity, paternity, shared parental, and adoption pay
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: 21 July 2024 (at 23:59)
Interviews will be held on 30, 31 July and 1 August 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Case Manager to join the Lancashire team in Blackpool, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
Victim Support have been successful in securing funding for the delivery of Drive. Drive is an innovative national framework that aims to improve the lives and safety of victims and children affected by domestic abuse by holding high-risk perpetrators to account. This involves the identification and targeting of high risk/high harm perpetrators and combines case management with a co-ordinated multi-agency response.
We are looking for a case manager who will work with approximately 31 perpetrators per year. This role is based from our Blackpool Office, delivering a service that covers Blackpool, Wyre, Fylde, Lancaster and surrounding areas therefore you will need to hold a full driving license and have access to a car. You will be eligible to apply for Hybrid working (2 days per week from home) after successful completion of your probation. As a Drive Case Manager, you will be:
- Providing intensive case management on a one to one basis with perpetrators whose victims have been identified as high risk at MARAC to pro-actively secure engagement, influence attitudinal and behavioural change and link to complementary services.
- Working collabertively with existing agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. Throughout the intervention the Case Manager will work closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved.
You will need: -
- An understanding of domestic abuse, risk assessment and risk management including experience of working with victims and/or perpetrators of domestic abuse, those with complex needs and/or challenging behaviour.
- The ability to build relationships with key stakeholders and develop multi-agency responses to support and/or disrupt perpetrators in order to reduce the harm they pose to victims.
- The ability to appropriately challenge service users and other agencies in order to achieve positive outcomes and reduce the risks posed to victims
- To be flexible, adaptable and highly resilient.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
The Corporate Partnerships Manager will support KSS's fundraising with corporate partners, businesses, and business-related organisations across all regions (Kent, Surrey and Sussex). The role will help to drive current activity towards its full potential and find ways to grow corporate fundraising through strong relationship management and stewardship.
Main Responsibilities:
- Effectively manage corporate relationships to ensure that these organisations are well nurtured and supported, and that they receive adequate recognition for their contribution towards KSS's continued operation.
- To retain all corporate partners where possible and increase income from our current donors year on year. By having a 12-month plan for key partners and a plan/journey for how to elevate low level donors.
- To create collateral and fundraising mechanisms to support the 12-month plan in Canva and with the assistance of the marcomms team such as: fundraising calendar, flyers for events, t-shirts, seasonal fundraisers e.g. at Easter Guess the eggs in the jar.
- For key partners create a yearly 1 pager impact report of their donation and a more general report for other partners.
- To plan and deliver at least two networking/stewardship events a year at Redhill and Rochester for current donors with the support of the events team where required.
- Oversee all day-to-day activity with our corporate relationships, ensuring that activity is effectively coordinated and that broader teams support delivery (e.g. volunteer development, events and supporter experience).
- Proactively research and recommend opportunities for KSS to increase the value of corporate relationships including (but not limited to) donations, staff fundraising, payroll giving and participation in events.
- To own and manage the monthly visits to Redhill and to plan visits for key partners separately to these days.
- To be responsible for and own the sponsorship budget sourcing sponsorship for KSS events from existing donors and new donors.
- Support colleagues with seeking corporate sponsorship and involvement in KSS owned events.
About you:
- Experience of providing excellent customer service to a portfolio of customers, donors, stakeholders or corporates.
- Experience of writing cases for support, producing fundraising materials and creating account plans.
- Adaptable, tactful and diplomatic when speaking with members of the public or corporate supporters.
- Ability to work outside of core hours including weekends as and when required.
- Display a keen interest in the work that KSS does, and come up with ways to support activities.
About KSS:
- We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
- We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.
- Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
Additional Information:
The closing date for this role is the 26th July 2024 However, the role may close prior to this date if a suitable candidate is found. Please note that the application process will ask you to answer questions on aspects of the role. Please ensure that you answer these questions with your relevant experience, even if you refer to these specific experiences within your supporting statement.
Benefits:
- 33 days annual leave rising with service
- Occupational/Enhanced Sick Pay
- Enhanced Parental Leave
- Access to the Blue Light Card and Blue Light Events
- Access to the Wellbeing Hub
- Money Purchase Pension Scheme
- Group Life Assurance Cover
- Group Income Protection Cover
- Critical Illness Cover
- Employee Assistance Programmes
- Hybrid working
- Development opportunities
Location: Rochester Airport, Kent
Contract: Permanent, Full time
Salary: £35,000 - £40,000
Closing date: 24-07-2024
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