Picker Institute Europe

Who we are

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone. Our vision is person centred care for all, always.

Researching and measuring the experiences of patients, service users, and staff are key areas of our work. We develop and run surveys for a wide range of public and private healthcare organisations, as well as national bodies, voluntary sector organisations and international healthcare providers. Furthermore, we conduct original research using qualitative and quantitative social research methods to investigate issues related to people’s experiences of care and organisations’ efforts to improve services.

Our culture and values

We are proud of the work we do, and are equally proud of the way we do it.
Our core values – excellence, integrity, valuing diversity and collaboration – underpin everything that we do, reflecting what we believe in and how we behave.

Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact.

We work to understand, measure and improve the areas of health and social care that matter most to people, producing actionable and insightful results to help providers deliver better care. If you are passionate about putting people at the forefront of health and care services, then Picker could be the place for you.

A rewarding place to work

Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.

To support you we offer a friendly, person centred working culture with many benefits including:

• Flexible and hybrid working opportunities, including flexible start and finish times
• Convenient Oxford location with free parking
• 25 days annual leave, increasing to 30 days, plus eight public holidays
• Option to buy or sell up to 5 days of annual leave
• Christmas office closure (currently an additional 3 1/2 days leave)
• Contributory company pension scheme (currently employer matching up to 8%)
• Enhanced maternity, paternity and adoption pay
• Free life assurance (currently 4 x salary)
• Tailored learning and development, including access to complete iHasco training library
• Health and wellbeing resources including an Employee Assistance Programme
• Season ticket loan scheme
• Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team

We’re proud of the flexibility we offer. We support remote working across the UK – this has benefits for Picker in that we can hire the best people regardless of where they are based but it also has huge benefits for your work/life balance. It will mean that you’ll become very well acquainted with Microsoft Teams (if you aren’t already!) It also means that we’re looking for people who are self motivated, able to work on their own initiative and have great communication skills.

We have an office in Oxford, which you’ll be welcome to use as much or as little as you’d like to. There are some roles where an office presence is required but this is detailed clearly on the job description and job adverts so you’ll always know this in advance of applying for a role. 

Need to do the school run? Or like going to the gym before everyone finishes work? Or just like a lie in in the morning? Our core hours are 9.30am - 4.30pm Monday to Friday. The time you start and finish work around these is up to you. You’ll find that we focus on outputs rather than input, and that we’re very flexible about where and when you work.

Equality, diversity and inclusion policy

Picker’s vision is of ‘the highest quality person centred care for all, always’. The phrase ‘for all’ here is very important: a commitment to equality and equity is part of our DNA and is etched into everything we do. We recognise the profound benefits of diversity in our workforce and in our Board of Trustees, and strive to ensure inclusivity in all of our policies and practise. Similarly, we are determined to support the organisations and people that we work with by building understanding of equalities issues in people’s experiences and by promoting more equitable health and care, and we are proud of our work with diverse communities." Chris Graham, CEO

Picker is a Disability confident committed employer - DCS025549
We are also a Mindful employer.
We have also signed the Menopause Workplace Pledge.