Customer Service Management Jobs
About the role
Smart Works is looking to appoint a Head of London Service Delivery for 12 months, to start in September 2024. This is a maternity cover role for an established leadership role within the Smart Works staff team.
The Head of London Service Delivery is responsible for leading the delivery of the Smart Works service across London. Last year the Smart Works centres in London supported over 3500 unemployed women from across London, and the demand for our service is expected to rise significantly in the coming months.
By effectively leading and managing a team of nine, the Head of London Service Delivery will ensure Smart Works is well positioned to meet the growing demand for our services and maintain quality as the charity grows. They will ensure that every client who visits Smart Works leaves their appointment feeling confident and with the best possible chance of job success.
They will monitor performance against KPIs and will work with their team to ensure there is a steady flow of referrals, the volunteer community is engaged and supported and client feedback is consistently positive.
More broadly, the Head of London Service Delivery plays an important role in creating a welcoming environment and a supportive team culture in all three London centres. The successful applicants will need to build strong working relationships across the staff and volunteer teams, as well as with external partners and other senior staff working across the 11 centres across the UK.
If you’re experienced in programme delivery and passionate about supporting women, then this is an ideal opportunity for you.
Duties and responsibilities
Reporting to the Chief Operating Officer, the successful candidate will lead a range of activities including:
- Being responsible for delivering a quality, consistent service across all three London centres; this includes the delivery of virtual appointments
- Leading and developing the Service Delivery team working in London, ensuring strong performance against targets and KPIs and creating a supportive team culture
- Representing London in group forums, sharing learnings and best practice with other Smart Works centres
- Acting as a key public brand ambassador for Smart Works Charity in London, especially within the referral partner community
- Day-to-day management of the client CRM system in London, ensuring complete and timely data capture
- Accountability for the management, retention, development and growth of London volunteer community
- Safeguarding Officer for London and the Smart Works Group
Person specification
Essential Criteria
- Excellent interpersonal skills with an adaptable style to suit different people and situations
- Experience managing a team
- Comfortable working in a fast-paced, client-focused environment
- Proven record delivering results against ambitious targets and KPIs
- Strong experience leading change and delivering innovative solutions to complex problems
- An understanding of safeguarding requirements for a charity like Smart Works
- Confident public speaker, with experience of representing an organisation to external stakeholders
Desirable Criteria
- Experience working with and managing a community of volunteers
- Experience managing data collection and producing reports for senior staff and trustees
- Experience as a Safeguarding lead or Officer
- Understanding of the UK employability sector
General duties of a Smart Works staff member
- Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions
- Adhere to our policies and procedures and be an ambassador for our charity
- Play your part in ensuring that each woman who comes through our door is treated with respect and empathy
Benefits, terms, and conditions
- Full-time role
- Salary of £38,000 - £40,000 depending on experience
- Monday-Friday with typical working hours 9 am -5 pm in line with centre opening Hours. Whilst occasional work from home days can be accommodated, due to the nature of the role, it cannot bedone remotely. We are happy to discuss flexible working
- The role will be based across all three Smart Works centres in London, with the successful applicant being required to regularly spend time in all three centres. The centres are located in Islington, Ladbroke Grove and Croydon
- There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support
- 25 days annual leave, plus bank holidays and additional discretionary leave between Christmas and New Year
- Positive working environment with investment in training and progression
- VIP access at Smart Works sales, events and pop-up shops
- All successful applicants must provide references and complete a satisfactory Basic DBS check
How to apply
Please submit a CV and answer the following questions by 5pm on Thursday 11th July 2024.
- Why do you want to work for Smart Works? (Max 350 words)
- What relevant experience do you have for the role? This may include experience delivering charitable programmes, working with volunteers, delivering against targets or lived experience of the services offered at Smart Works. (Max 300 words)
- How would you create a collaborative and supportive culture across the London Service Delivery team? Please be mindful the team works across three different sites in London (Max 350 words)
- Is there anything else you would like to share? (Max 250 words)
Closing date for applications 5pm Thursday 11th July.
First round interviews will be held virtually on Tuesday 23rd July, via Microsoft Teams.
Second Round interviews will be Monday 29th July, in person at our London Office.
Role to start in September 2024.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
We do not use AI in any part of our recruitment process. Your application will be carefully considered by the People Team.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us about submitting a manual application.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website) We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of female unemployment as we would like to increase the representation of these groups at Smart Works.
Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen at Hall Farm in Snetterton for an experienced maintenance supervisor to work closely with the Centre Manager to efficiently maintain the general buildings and pasture at our Rescue and Rehoming Centre in Snetterton, Norfolk.
The key responsibilities of this role are to ensure an up to date, well-planned, effective preventative and reactive maintenance regime is in place. This role is responsible for a team of two maintenance assistants and is required to provide daily support and on-going training and development as required. You will be responsible for the critical systems such as drainage, water, lighting, heating and fire related alarm systems as well as ensuring compliance with all health and safety regulations. You will also be responsible for the pasture management and the use of all relevant chemicals and pesticides where necessary.
The ideal candidate will be experienced in general maintenance in relation to buildings, grassland/pasture management and have the ability to react swiftly to maintenance requests to meet strict timescales. You will possess excellent communication skills, highly organised with a sound understanding of the principles of H&S and Fire Safety in a similar environment. You will also be required to drive certain farm machinery such as tractors and transporters.
APPLY NOW
The client requests no contact from agencies or media sales.
At Bexley Voluntary Services Council (BVSC) you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.
We work hard, we help each other and go out of our way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector (VCS).
Community Connect is a well-established Social Prescribing service and you will empower and support residents to access charities, community organisations and groups to enable them to improve their own health & wellbeing. You will work closely with local organisations and healthcare professionals to continue to develop the project and provide the best service to residents.
Duties and Responsibilities
- Be responsible for incoming resident referrals. You will meet with the resident, understand their needs and what matters to them to develop a personalised action plan to provide relevant support.
- Be responsible for referring patients to onward voluntary and community groups for continuing support to their health and wellbeing.
- Provide ongoing support to the resident for approximately four sessions, which could vary from follow-up phone calls or attending appointments with the resident, centred around what is best for the resident.
- Be responsible for developing exit strategies and ensuring residents are receiving appropriate support, and aware of the right services before discharge.
- Actively feedback key themes and insight to ensure continuing development and support of Bexley’s Voluntary Sector.
- To assist in maintaining the database of local services and activities in Bexley.
- Meet residents in a variety of locations including community locations in Bexley and Bexley GP Practices.
- To provide regular updates and reports on caseload management, ensuring that the CRM system is kept sufficiently up-to-date and records all information accurately.
- Work in partnership with GP Surgeries, including providing patient updates, regular outreach sessions and attending multi-disciplinary meetings.
- Be a champion of Social Prescribing, and the voluntary sector, locally, regionally, and nationally.
- Undertake any other duties and tasks which may reasonably be required, as discussed with line-manager.
- Adhere to and actively implement BVSC’s policies and procedures such as Equality and Diversity, Health & Safety and Safeguarding.
- Identify, report, and monitor any safeguarding risks and concerns for Children, Young People, and Adults.
- Commit to undertaking any training considered necessary to ensure and develop own knowledge and skills to effectively deliver the role.
These are the normal duties which are required of the position; however, we do require that all staff be flexible and may be required to perform other duties to ensure the efficient running of services. It is envisaged that this post will be community based but this will be regularly reviewed.
Person Specification
We are looking for people who demonstrate personal qualities that are consistent with our organisational values, who have the right experience and skills for the role.
Skills and Experience
- Experience of working in a person-centred way in any health or care services
- Experience of working within a framework of confidentiality and with access to sensitive personal data
- Excellent interpersonal skills with experience of working with people from diverse backgrounds. Ability to build rapport with a wide range of people demonstrating empathy and understanding
- Be kind, approachable and empathetic in your approach to supporting residents with their health and wellbeing
- Excellent IT skills including previous use of Microsoft Office (especially Microsoft Excel) and CRM database systems.
- Committed to improving lives and communities
- Excellent communication skills, enabling you to confidently receive referrals on the phone & email; extracting relevant information whilst ensuring people feel supported and informed
- A creative problem solver and able to prioritise a varied workload, managing conflicting priorities to meet deadlines
- Have access to own transport (car, motorbike or bicycle) and able to travel efficiently across the borough
- Able to work on your own initiative and meet deadlines
- Enthusiasm, flexibility and a positive ‘can do’ attitude
Desirable
- Existing knowledge of local voluntary sector services and resources and understanding of Health and Social Care Services
- Understanding of health inequalities and wider determinents of health, particularly within the North of Bexley borough including; Thamesmead, Belvedere, Erith, Slade Green
- A health or social care related qualification
This position will be subject to satisfactory references and DBS check
When you have completed the questions, please ensure you include an up to date CV with the application. We will not consider applications without all 4 questions completed and a current CV.
Please return your CV and completed questions by 9am on Thursday 18th July 2024. If you have not heard from us by 19th July, please assume your application was not successful, we are unable to provide feedback on applications which are not shortlisted. We expect interviews to take place on Thursday 25th July.
BVSC exists to promote voluntary and community action as a means of improving the quality of life for people in Bexley.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be the Face of Chickenshed's Bustling Café & Bar!
Chickenshed, the renowned inclusive theatre and education organisation, is seeking a passionate Café/Bar Supervisor to lead their vibrant café and bar operations!
What you'll do:
- Oversee all aspects of the café and bar, ensuring exceptional service and delicious offerings. This will often include working independently at times.
- Lead a team of part-time staff, fostering a positive and productive work environment.
- Develop innovative ideas to expand the business and elevate the customer experience for our diverse clientele. (This includes students and staff during the day, and members of the public attending shows in the evenings.)
- Maintain meticulous records for food safety, licensing, and finances.
- Champion Chickenshed's inclusive ethos and values in every interaction. This includes being aware of safeguarding best practices and highlighting any concerns.
You're a perfect fit if you have:
- A proven track record of success in a supervisory role within a customer-facing environment.
- A passion for excellent service and a commitment to high-quality food and beverages.
- Strong leadership skills and the ability to motivate and empower your team.
- Excellent communication and interpersonal skills to connect with a diverse clientele.
- A "hands-on" approach and the flexibility to adapt to a dynamic work environment, including times working independently.
- A commitment to safeguarding and awareness of best practices in an inclusive environment.
Why Chickenshed?
- Be part of a forward-thinking organization dedicated to inclusivity and creativity.
- Contribute to a thriving café and bar that serves a vibrant community.
- Enjoy a competitive salary of £26,000 - £31,000 dependent on experience.
- Make a difference in the lives of others through Chickenshed's impactful work.
Ready to join our team?
Apply today and help us take the Chickenshed café and bar to the next level!
Please note:
- While the job description is a guideline, it may be subject to change.
- Flexibility with work hours is required due to private event bookings.
- Part-time and job-share applications will be considered.
- Chickenshed is an Equal Opportunities Employer.
To apply, send your CV and A4 cover letter, highlighting your skills and experience relevant to the job description.
The client requests no contact from agencies or media sales.
At Winston’s Wish we have been on a journey over the last few years – since Covid-19 we have transitioned to an online delivery, and we’re not going back. We are listening to the voices of the bereaved young people that we are here to support and designing services that are right for them.
We have raised the profile of data in all areas of our organisation and are always looking at ways to achieve ongoing improvements to our ways of working and our outcomes for the children that we are here to serve.
The Database Manager position is an exciting new opportunity to work alongside the Head of Salesforce to develop a solid foundation working with the world’s largest integrated CRM platform, Salesforce. Winston’s Wish is currently leveraging various Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Non-Profit Success Pack. Additionally, we are investing in Marketing Cloud and AI in the upcoming year as part of our strategic shift towards a 'digital first' approach.
We’re looking for someone with an ability to use their initiative to get things done, an enthusiasm for quality improvement with a keen eye for detail and someone with compassion and empathy for those affected by bereavement. Whether you’re already a certified Salesforce Administrator or have lots of experience maintaining Salesforce but are yet to obtain the certification, we’d like to hear from you.
Join us in this dynamic phase of growth and contribute to our mission of providing meaningful support to those navigating the challenges of loss.
Main Responsibilities
What you'll do:
- You’ll be our 'go-to’ person for Salesforce end users;
- Support the day-to-day platform administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports & dashboards;
- Working on declarative development utilising Flows, custom objects, workflows, validation rules and security configuration;
- Support day-to-day user queries;
- Proactive system maintenance including keeping up with Salesforce releases, features and best practices;
- Data management to improve Salesforce data quality, implementing rules and automation as needed;
- Collaborate with Fundraising, Bereavement Services and Marketing & Communications to gather and analyse business requirements and translate into scalable solutions;
- Provide ongoing user training and create training materials/technical documentation as needed;
- Communication of any platform changes to end users and stakeholders;
- Implement and enforce security best practices to protect sensitive data;
- Ensure compliance with relevant data protection regulations and internal policies;
- Account manage our outsourced Salesforce & IT partner support companies.
All Staff
- Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
- Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
- Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
- Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
- Work to objectives, targets and work plans agreed with your line manager.
- Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
- Take an active part in the Quarterly review process and participate in training agreed with your line manager.
- Recognise and champion the lived experience of children and young people with bereavement within your work.
- Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.
Person Specification
If you’re aligned with our values, excited about the opportunity and really good at what you do (even if you don’t tick all the boxes) apply anyway!
- Certified Salesforce Administrator with at least 1 years’ experience or someone with 1 years’ experience of working in Salesforce at an administrator level (but would like to achieve the Salesforce Administrator Certification);
- Confident using DataLoader to manage imports and exports of data;
- Demonstrated experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports;
- Excellent relationship-building and communication skills and ability to liaise with stakeholders at all levels;
- A proactive attitude to implementing best practice solutions;
- Demonstrates enthusiasm towards continued personal/professional development;
- Hands-on experience with either Service Cloud, Experience Cloud, Sales Cloud, NPSP and/or FormAssembly, don’t worry if you haven’t got experience of all of them;
- Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues at all levels.
Additional information, if you are yet to obtain the Salesforce Administrator Certification
- During the first 6 months, time will be allocated to self-learning/self-development via Salesforce’s Trailhead learning platform and other resources;
- After 6-12 months, Winston’s Wish will support you through the Salesforce Administrator Certification Examination.
Recruitment Timetable
Application deadline: 19th July at 5pm
Telephone conversation to take place: 24th and 25th July
Interview by Zoom to take place: 29th or 31st July
Interview location: Zoom
Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Winston’s Wish is a charity that helps children, teenagers and young adults find their feet when their worlds are turned upside down.
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The client requests no contact from agencies or media sales.
The Miscarriage Association is a national charity dedicated to providing support and information to anyone affected by the loss of a baby in pregnancy. We also raise awareness of the impact of loss, advocate for those affected and challenge the taboos that can make miscarriage a lonely as well as distressing experience.
We do this by offering staffed support services (telephone helpline, live chat, email and DM), a network of peer support groups, a comprehensive website and a range of highly regarded patient leaflets. We also provide training and resources for health professionals and employers, contribute to research and ensure the patient voice is heard by policy and decision-makers.
We are about to begin a new chapter in our 40-year history, with ambitious plans to ensure our trusted services and support reach even more people affected by this often-heartbreaking experience.
We are now looking for an enthusiastic and talented digital marketer to join our small and friendly team to help us on this exciting journey. Working as part of our newly expanded communications team, you will support the development and implementation of the strategic communications and marketing strategy.
You will lead on developing our digital channels to drive engagement and awareness and help to build our online communities. You will be responsible for the day-to-day management of the charity’s website implementing brand guidelines to ensure a consistent approach to tone and content. You’ll also maximise Google Ad and SEO opportunities, working alongside a specialist agency, where necessary.
You’ll have previous experience of CRM systems and work closely with our fundraising team to develop supporter journeys and devise email and social media campaigns to help drive event sign-ups, donations and fundraising income.
Of course, you’ll also stay alert to emerging digital trends and be adept at analytics and reporting on the success of your campaigns.
The client requests no contact from agencies or media sales.
About the role
Our Surrey Volunteer Recruitment Manager (VRM), who must be based in or very close to Surrey, works closely with VRMs in Herts and London and our marketing team to promote the MCR programme to organisations and individuals. The purpose is to recruit committed volunteers who will mentor a young person in their school for one hour a week during term time. Based from home, our VRMs work closely with the wider MCR team ensuring a balance of autonomy and support. Travel to meetings, events and the Hertfordshire office are all reimbursed.
Key responsibilities:
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Recruit volunteer mentors to reach monthly targets both through engagement in the community and with organisations
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Source and attend in person and remote events to recruit volunteer mentors
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Clearly communicate the charity's purpose and the benefits to young people and mentors, developing purposeful relationships with prospective mentors and organisations through face to face meetings and presentations
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Work with colleagues to deliver on mentor recruitment plans and share best practice
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Working closely with the VRMs in Herts and London and our marketing team manage effective recruitment campaigns
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Manage systems to evaluate and assess effectiveness of strategy and practice
About you
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Experience of and expertise in relationship-building on an organisational and individual level
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Experience presenting compelling and emotionally engaging information sessions to stakeholder organisations and individuals
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Experience and understanding of the importance of recruiting a diverse range of volunteers
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Can-do, proactive, flexible, solution-focused attitude
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Belief in young people’s potential, modelling motivation, commitment and resilience
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Ideally you will have knowledge of Surrey, its community groups and organisations
You may have experience of mentoring, volunteering or the third sector. You will be a people person, open minded and equally comfortable presenting to large audiences and engaging on a one to one basis.
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as Hertfordshire, Surrey and, soon, West London. Our passionate team is dedicated to helping Surrey's most vulnerable young people gain in self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our in-school mentoring has profound impacts on school pupils in their confidence, wellbeing, achievement and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.
Benefits of working for MCR Pathways include: Life Assurance - 4 x salary, 33 days annual leave in first year rising to 38 days from 2nd year of employment (under review), additional day off for your birthday, charity worker discounts.
At Demelza, we deliver extraordinary care for extraordinary children.
Our supporters mean everything to Demelza and the families we care for, without them we would not exist.
We are looking for an experienced customer focused individual who is passionate about delivering remarkable service. This role will provide you with the opportunities to work closely with our teams across Demelza and provide excellent service to our supporters.
To be key in ensuring supporter records are updated and maintained. To work across the Supporter Services, Fundraising and Finance Team to add income and supporting documentation for audit trails, future thanking and Gift Aid claims. You will lead on the processing of post and redistribution to correct areas of the organisation.
To be responsible for providing a high standard of supporter care to Demelza’s supporters by responding to written, email, web and telephone enquiries as well as the first point of contact for onsite visitors to ensure excellent supporter engagement.
You will:
Input new supporter data and update existing records as needed
Handle cash and cheque donations adding these directly onto the database to create income batches and ensure reconciliation with the Finance system
Be the first point of contact for supporters via telephone and visiting in person
Provide administrative support to all members of the Fundraising Team
We deliver extraordinary care to extraordinary children facing serious or life-limiting conditions, providing support for all the family.
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The client requests no contact from agencies or media sales.
Are you passionate about providing first class support to a busy and fast-passed fundraising division? Do you enjoy building strong professional relationships? Are you motivated by processes and have a key eye for detail?
The Advancement Division at Imperial is looking for an enthusiastic and committed Gift Administration Assistant to join the Gift Accounting and Administration team.
You will work extensively with fundraisers and Operations colleagues, along with internal and external stakeholders. You will be responsible for the accurate and timely recording, processing and acknowledgment of donations received by Imperial, liaising with frontline fundraisers to provide the highest standards of donor care and financial record keeping.
Duties and responsibilities
• Process donations received in support of Imperial, ensuring that they are properly recorded in our CRM system, Raiser’s Edge, and applied in accordance with the donors’ wishes.
• Securely process credit card donations received either through the post, online or over the phone.
• Help preparing direct debit AUDDIS and collection files from Advancement’s CRM system, Raiser’s Edge.
• Prepare acknowledgement letters to donors from agreed templates and send out daily.
• Produce tax receipts for donors on request and maintain electronic records.
• Support the Gift aid claim process by checking that Gift aid declarations are available and donations are eligible.
• Update the documented processes if changes have been agreed or new processes are introduced.
• Work closely with other teams within Operations to streamline and continuously improve established processes.
• Ensure all donation and data capture devices adhere to PCI compliance, Data Protection and Gift Aid validation rules.
• Monitor the Gift Accounting inbox, responding to enquiries from internal and external stakeholders, including potential donors when appropriate, and distributing emails to relevant team members as appropriate.
Essential requirements
• Significant experience using a relational or membership database, ideally Raisers Edge, to record and retrieve data.
• Excellent standards of accuracy, consistency and attention to detail.
• Excellent numeracy skills.
• Excellent written and verbal communication skills.
• Experience of providing high quality customer service.
• Strong interpersonal skills and ability to develop and maintain excellent working relationships at all levels internally and externally.
• Flexibility to adapt to changing demands.
• Ability to work as part of a tightly knit team, being willing to be flexible to support colleagues in a busy environment.
Further information
This is a full time and open-ended position (permanent). The successful candidate will be able to demonstrate relevant experience in building strong relationships, good attention to detail and a can-do attitude.
The Advancement Division at Imperial has set out to define the values and behaviours we aspire to uphold, so as to create an inclusive, collaborative and successful working culture.
For more information, please contact Marta Bel, Head of Gift Accounting.
Closing date: 19th July 2024
To apply, please click “Apply Now”.
Circa £52,000 per annum
35 hours per week
Permanent
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our ICT Applications Manager.
This is a new role delivering reliable and responsible applications management to over 350 colleagues. You will have sound technical knowledge of applications security, performance monitoring, data management and reporting. Previous experience of some of our key systems including SharePoint, M365, Salesforce, UNIT4, PowerBI, Zendesk or Asana will be needed.
You will be able to motivate and communicate with colleagues in all areas of the organisation, providing well-founded and honest advice on options for improvement of business outcomes as well as dealing with day-to-day technical and user support issues. If you have a track record of delivering high-performing applications, a commitment to improving business effectiveness and the ability to effectively communicate and present knowledge to a variety of audiences, we want to hear from you.
Act now and visit the website via the apply button to apply online.
Closing date: 8am, Monday 8 July 2024.
First Round Interview date: Friday 26 July 2024 via video conferencing (MS Teams).
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a recruitment platform called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
Our office is located on the Queen Elizabeth Olympic Park in Stratford, East London. Colleagues work at least one day a week in the office and the rest of the time from home.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and disabled candidates because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Events Manager
Location: London, Haig House (Hybrid, when not travelling)
Contract Type: Permanent
Hours: 35 Hours Per Week
Salary: £41,172 to £44,232 (Inclusive of London Supplement)
Are you passionate about planning impactful events that inspire and engage?
We are looking for an experienced and dynamic Events Manager to lead the planning and delivery of a diverse portfolio of fundraising events. In this pivotal role, you will spearhead the meticulous planning, project management, and execution of events both in the UK and overseas, ensuring every detail is flawlessly implemented to deliver an exceptional supporter experience. As an Events Manager, you will be involved in building and nurturing strong relationships with event partners and sponsors, constantly seeking innovative opportunities to enhance and expand our event portfolio.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You will be responsible for the comprehensive management of our owned events, overseeing everything from course design and venue coordination, to health & safety logistics and commemorative ceremonies. With a keen eye for detail, you will produce and manage project plans, budgets, and reports, ensuring all events align with departmental strategies and exceed key performance indicators. Your ability to evaluate and recommend improvements will be crucial in optimising the return on investment and net contribution of our events. Additionally, you will lead and manage an Events Logistics Coordinator, guiding their professional development and performance.
We are committed to providing the best supporter experience. You will work collaboratively with the wider team to maximise supporter engagement and satisfaction at every touchpoint. Your leadership on event days will be vital in ensuring a seamless and memorable experience for our participants. By supporting marketing, acquisition, and stewardship initiatives, you will play a key role in achieving our fundraising goals and representing the charity at various events, including multi-day events as required.
Building and maintaining robust relationships with internal departments, event organisers, and external agencies is a cornerstone of this role. You will work closely with sponsors, corporate partners, and suppliers to deliver high-quality events, while also seeking new business opportunities. Your ability to navigate complex stakeholder relationships, including those with local government officials and dignitaries, will ensure the smooth delivery of events and ceremonies. Managing contracts, procurement processes, and supplier relationships will be integral to maintaining the highest standards of event execution.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub when not travelling in the course of your work.
If you possess a full valid driving license, proven experience in high-profile event management, and a track record of successful budget management, we want to hear from you. Fluency in French and experience with CRM databases such as CARE are desirable but not essential.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 18th July 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
About Canterbury Cathedral
Canterbury Cathedral is the cathedral of the archbishop of Canterbury, the leader of the Church of England and symbolic leader of the worldwide Anglican Communion. Located in Canterbury, Kent, it is one of the oldest Christian structures in England and forms part of a World Heritage Site.
Canterbury Cathedral relies heavily on the varied team of committed, knowledgeable and enthusiastic Volunteers who contribute immensely to the Cathedral.
We are seeking a talented and experienced individual to develop strategic focus and direction for the Volunteer population (approximately 500) as well as providing a professional advisory service using best practice.
This is a new position that plays a critical role in bringing technical expertise to the volunteering cohort and transitioning the organisation to be truly volunteer centric.
We are looking for a talented individual to join our team who has the following.
Working knowledge of best practice in volunteer management.
Experience of developing and implementing a strategic volunteering plan .
Experience of transforming volunteer processes or introducing volunteer programmes for similar organisations.
Experience of successfully leading, managing and motivating teams.
Demonstrates enthusiasm whilst understanding the sensitivities of customer service.
Is confident, articulate and has strong interpersonal skills to be able to engage positively with diverse groups of volunteers and colleagues.
Champions a collaborative approach
If this sounds like the kind of opportunity you have been looking for, you possess the skills and experience detailed above, then we would love to hear from you!
The client requests no contact from agencies or media sales.
Communications and Business Development Manager
Salary:£35,235- £38,538 per annum + 6% pension
Employment type: Permanent contract
Hours:36 Hours per week
Location: North London including hybrid working
Closing date: 15 July 2022, 12noon
Interviews: 24 July 2024
Do you thrive in a dynamic environment where communication and business development go hand in hand? Are you passionate about creating positive social change?
The Bridge Renewal Trust is a forward-thinking charity dedicated to reducing heath inequalities and creating healthier, safer and stronger Haringey communities. Established in 2009, we have grown from a team of 3 to over 55 staff members, supporting over 20,000 people annually with a turnover of approximately £3m.
We are seeking a talented and ambitious Communications and Business Development Manager to join our senior management team and play a pivotal role in driving our strategic objectives in communications, impact measurement, marketing, and fundraising.
Working with our Head of Healthier and Stronger Communities, you will develop and implement comprehensive communications strategies to enhance our brand awareness and stakeholder engagement; support our wider business development by researching and attracting funds from charitable trusts, foundations, and various funding bodies, ensuring the growth and sustainability of our work; and work with our senior management team to monitor and evaluate the impact of our programmes, effectively communicating outcomes to stakeholders.
First and foremost, we are looking for an ambitious and competent professional who is: passionate, self-starter and strategic in their thinking yet pragmatic in delivery; experienced in communications and income generation; understands impact measurement; has strong people skills, is a confident communicator and has the ability to write compelling narratives; and is excellent at problem solving.
We operate flexible working practices, and the post holder can utilise hybrid working arrangements as appropriate.
Are you ready to bridge the gap to a healthier and safer Haringey? This is your exceptional opportunity to join a progressive organisation where we value and reward the performance of our staff.
To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form.
For a full job description, please visit the Bridge Renewal Trust website.
The Bridge Renewal Trust is an equal opportunities employer and positively welcomes applications from all sections of the community.
Company registration No: 06949568, Registered Charity No: 1131941
The client requests no contact from agencies or media sales.
Membership Services Coordinator: Member Relations
Advancement
Full-time
Permanent
£29,399 per annum
Application deadline: 12pm (midday) on Monday 8 July 2024
About this role
The Membership Team at the British Museum is seeking a new Membership Services Coordinator: Member Relations, to deliver exceptional standards of customer care, ensure high levels of satisfaction across the Membership base, and take responsibility for critical processes in the Membership contact centre.
With over 70,000 Members of the Museum, this role underpins our efforts to offer a Membership experience of enduring value and ensure that Members' generous support is always reciprocated with a first-class service. The role is essential to the operational efficiency of a dynamic and fast paced team; maximising every opportunity to aid and enrich Members’ enjoyment of the Museum.
Key areas
- Take hands-on-responsibility for the smooth operation of the Friends inbox, telephone line, and processing of postal correspondence.
- Work effectively to streamline and accelerate the response to Members’ queries, while also providing support and assistance to other colleagues to prevent the accumulation of any delays or backlogs.
- Ensure complaints are responded to swiftly and resolved satisfactorily, under the guidance of the Membership Services Manager: Membership Relations.
- Take primary responsibility for voicemail replies, customer service reporting, online FAQs, the maintenance and generation of template responses, and other critical administration across the Membership Services team.
- Ensure accurate data regarding contact with Members is recorded on Raiser’s Edge (the Museum’s CRM system), and train new team members in the processes and systems related to customer care.
About you
To be successful in this role, you will have –
- Experience of and enjoy working with the public.
- A conscientious and proactive mindset, with a willingness to never let a problem go unresolved or an opportunity for incredible service unrealised.
- Excellent telephone manner and strong written correspondence skills.
- Experience of using CRM software.
- Strong attention to detail and accuracy.
- Experience of responding to complaints and feedback.
- Proven organisational skills.
About the British Museum:
Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays
- Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
- Interest-free travel, bicycle and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
For more information about this role, please see the job description.
If you have any additional needs that we should be aware of in order to support you with your application, please provide details.
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. Typically however, we would expect the post holder to be on site 3-4 days per week.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Quo Vadis Trust, our mission is to empower our beneficiaries to reach their potential and live the best possible quality of life that they can. We provide supported housing to over 200 adults living with mental health needs, and we are also 'Great Place to Work' accredited. As Finance Manager at Quo Vadis Trust, you'll be at the heart of our strategic mission, supporting the organisation to deliver its financial targets.
Annual leave and benefits:
- 24 days plus bank holidays and an extra day off for your birthday
- Life insurance
- Health care cash plan
- 24/7 employee assistance program
- Company pension with Nest
- A focus on L&D and real opportunities for career progression
Closing date: 5th July 2024, however we will be interviewing on a rolling basis and this vacancy may close sooner should a suitable candidate be found.