Customer Service Management Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key Purpose:
This role encompasses the day-to-day running of RABI’s mental health training programme. To include liaising with individuals and organisations seeking training; working with RABI’s specialist training providers; budgeting and invoicing, monitoring and evaluating the service.
In addition, the role will seek to explore possibilities for the development of the service, including working with external organisations across the sector to upskill and empower their staff.
The role involves cross departmental working, particularly with the Fundraising, Volunteering and Finance departments to ensure both the smooth running of the service, but also the development of it to ensure it reaches its full potential.
Implementing relevant procedures and processes, revising and facilitating continuous improvement will be key to the success of the role, with a focus on gaining impact reporting and integrating the service into the CRM.
Building and maintaining successful working relationships both internally and externally and ensuring the highest standards of service delivery are essential to the role.
Key Responsibilities:
- Identify and develop opportunities to engage with prospective strategic corporate partners around mental health training.
- Lead the management and delivery of RABI’s mental health training from initial contact through to booking, invoicing and feedback.
- Manage the budgets related to delivery of the mental health training service.
- Work with other RABI departments to ensure promotion of RABI’s mental health training and maximise the opportunities it provides.
- Work with existing and prospective trainees to maximise benefits for both parties, identifying the training and ensuring training is kept up to date.
- Act as a first point of contact for strategic partners interested in mental health training.
- Provide subject matter expertise and advice to support the Senior Management Team in developing strategic priorities and projections.
- To support with the completion of collaborative working proposals and pitches that involve mental health training.
- To attend, contribute and chair where appropriate, meetings, briefings and reviews with existing and potential partner organisations.
- To provide reporting as required, related to the mental health training service.
- Act as a conduit to introduce partner organisations to other RABI teams as appropriate.
- Supporting on the development of partnership agreements, Memorandum of Understanding and other written documents as required.
- Act as a representative of RABI at events.
- Working with RABI colleagues to collect and track data on the effectiveness of the mental health training, and impact reporting.
- Work to develop RABI’s mental health training service to maximise its impact and effectiveness across the wider farming community.
- To integrate the mental health training service from booking through to invoicing and reporting, with the CRM system, to ensure all data is captured, relationships managed and reporting provided.
- Be an ambassador for Partnerships internally within RABI and with external organisations.
- Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
- Undertake any other responsibilities commensurate with the post which management representatives may require.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Person Specification:
Essential
- Experience of developing excellent relationships with high level corporate organisations.
- Ability to represent RABI and lead meetings with large audiences and partner-based events.
- Significant knowledge and experience of working collaboratively with organisations and stakeholders at all levels.
- Advanced research skills and proven record of environment scanning success.
- Excellent communication skills and ability to understand and translate complex information to a variety of audiences.
- Negotiation and influencing skills and the ability to work with people at all levels with tact and diplomacy.
- Experience of developing and delivering presentations and pitches.
- Excellent organisation skills and the ability to manage own workload and priorities.
- High computer literacy skills including the use of Microsoft Office programmes, databases and CRM systems.
- Ability to travel throughout England and Wales and work unsocial hours on occasion.
- Affinity with the goals and objectives of RABI.
- Project Management experience, including monitoring & evaluation.
- Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.
- A full UK driving licence.
Desirable
- Training background
- Farming background or knowledge of the farming community environment.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
The client requests no contact from agencies or media sales.
Slavery is the fastest growing crime in the world. There are thought to be 50 million people enslaved worldwide and, based on our own research using police data, more than 100,000 victims in the UK alone.
Justice & Care is an anti-slavery organisation working internationally to address slavery and human trafficking, provide release and care for victims, dismantle criminal networks and bring perpetrators to justice. It works to protect communities at risk from traffickers and spark systemic change by working with policy makers and other key stakeholders.
Our Purpose: Joining forces to end modern slavery.
Our Values: As an organisation we have a set of core values that underpin and inform all we do:
• We are collaborative
• We are courageous
• We are experts
• We are relentless
• We are pioneering
This role
Justice and Care is at an exciting moment with the imminent launch of a new ten-year strategy and we are looking to build a finance function to support this growth.
We are recruiting for an experienced Programme Finance Manager to manage and oversee the outworking of key financial processes at Justice & Care. With a particular focus on support for our international projects funded by the US State Department and UK Government but with responsibilities also for our UK audit process and income/expenditure forecasting, this is a broad and varied role.
This is a new role and will be line managed by the Finance Director but will work closely with in-country finance leads, programme teams, the Development team and wider global teams
Your main responsibilities will include;
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Collaborate with country finance leads and the programmes teams to develop detailed and well planned budgets for funding proposals including full cost recovery
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Monitor programme spend against budget, advising programme leads on financial and compliance decisions and producing numeric and narrative financial reporting in various formats, predominantly institutional donors such as the US State Department
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Project manage, forecast and monitor expenditure for UK programmes.
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Liaise with grants managers and project leads to ensure compliance on restricted grants.
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Lead on project management of the UK audit process.
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Delivering regular funder income and expenditure forecasting.
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Regular financial analysis as required to support strategic decision making.
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Manage and respond to finance related queries, becoming the finance point of contact for the UK team.
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Assist in the annual budget process, forging great relationships with budget holders.
Please visit our website to view the full job description and for details of how to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Business Development Manager
35 hours per week
£36,000 PA
3% contributory pension
25 days holiday pro rata per annum in addition to public holidays.
The post-holder will be based at Headway Surrey’s centre, at Headway House, 21 North Road, Guildford, GU2 9PU. Occasional remote working may be offered either permanently or ad hoc with the CEO's prior agreement.
3 months probation
On the job training will be provided at all times to help develop your skills and knowledge.
After successful completion of probation, the post holder will be required to undertake a self-study Brain Tree Training Course, called Cognitive Rehabilitation for Professionals which will be paid for by Headway Surrey. Assignments, exercises, and self-tests are included throughout the coursework—some of which are mailed or emailed to a course tutor for feedback. Headway Surrey will provide 2 hours a week paid study time. The course should be completed within 6-12 weeks.
Training on Headway Surrey’s CRM database, Charitylog will be given.
A clean driving licence must be held. Car mileage allowance for travel to meetings in connection with work
JOB PURPOSE:
The main purpose of the role is to:
- Be part of Senior Management Team (SMT), attending weekly SMT meetings.
- Lead the development of an income generation strategy and the development, implementation and monitoring of income generation plan, including all fundraising initiatives, grant applications and other initiatives.
- Work with the Services Manager to obtain metrics on existing services and Finance Manager for costings and make recommendations to CEO to continue, modify or stop services.
- Work closely with the Services Manager to develop new services, including detailed market strategies and pricing plans. Obtain funding to implement new services.
- Develop Marketing & Communications Plan; implementation, collateral, brand, generate and nurture leads.
- Identify new prospects and collaborations and implement.
- Oversee social media and website activities
- Networking and build external relationships, to benefit key strands of income generation, client referral and volunteer support
- Manage hospital Link Worker and connected volunteers.
- Development of Fundraising Plan; development of all fundraising initiatives and grant applications; implementation and monitoring of grant applications and fundraising initiatives. Liaise with freelance fundraiser.
- Produce, monitor and review performance metrics and income for use with fundraising and marketing.
- Deputise for CEO as and when required
The Business Development Manager will play a key role in achieving Headway Surrey’s objectives to achieve our vision and mission:
Vision - To be known as the go to place for acquired brain injury in Surrey. Supporting people in Surrey from all circumstances with traumatic and acquired brain injury, their carers, and families, are supported to improve their quality of life by optimising recovery and maximising independence.
Mission – Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury throughout Surrey.
Experience:
- Proven track record of success in business development, sales, fundraising and marketing.
- Proven track record for generating revenue through new business development.
- Proven track record of managing fundraising staff and volunteers to securing funding.
- Experience of writing and implementing Fundraising, Marketing and Communication Plans.
- Experience of building effective and productive relationships with a range of stakeholders, preferably spanning the voluntary, corporate and statutory sectors.
- Successful track record of staff and resource management experience in delivery objectives.
- Proven ability to engage and influence at senior level.
- Experience of representing and promoting organisations in public forums and meetings with internal and external stakeholders.
- Experience of building partnerships – developing and maintaining successful working and business relationships with stakeholders and clients.
- Experience of project planning and delivery, including monitoring and evaluation, and working to targets.
In addition, experience of speaking and presenting to stakeholders.
INITIALLY
To undertake an induction program given by the CEO. Observation of sessions, training on CRM, telephone system and other processes/systems.
OTHER TASKS
To provide occasional support in the wider administration duties of the organisation as directed by the CEO.
Headway Surrey is an equal opportunity employer. Employment is based solely on a person's merit, skills, experience and qualifications directly related to professional competence.Applications from individuals are encouraged regardless of disability, age, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
How to apply
For an informal telephone discussion ring
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Application Instructions
To apply, please send your CV and a short email, highlighting anything that will support your application to show why you are a great fit for our job.
No closing date: Position needs to be filled as soon as possible. 2 interviews (1 on zoom and 1 at the Guildford centre), references, DBS check.
Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury
The client requests no contact from agencies or media sales.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
We are currently two years into our Equity, Diversity and Inclusion (EDI) strategy and are due to publish our progress in Autumn 2024. The EDI Lead will join the Head of EDI to help grow, develop, and support our diversity staff networks and our team of colleague trainers who deliver in-house EDI training and to curate our staff EDI learning journey.
We are seeking someone with experience in project management, particularly change management, and experience with staff diversity networks or employee resource groups (ERGs) and developing impactful learning solutions (design, delivery and evaluation). The successful candidate will demonstrate working knowledge and understanding of EDI concepts and language, along with effective communication and interpersonal skills to engage colleagues of all cultures, backgrounds and experience.
Anna Freud is made up of people with a passion for change, which requires in-depth understanding of how EDI impacts the work we do and those we serve as a leading mental health charity recognised internationally. The EDI Lead will work with teams across the organisation including our People and Culture team to shape meaningful interventions and improve representation in our services and staff.
This will be an influential role supporting more equitable and inclusive practice for our staff, and in our schools work, clinical, research, and education and training.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).
Contract duration
Permanent.
Closing date for applications
Midday (12pm), ), Monday 8 July 2024.
Notification of interview
Shortlisted applicants will be notified no later than Thursday 11 July 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held remotely Thursday 18 July and/or Thursday 25 July 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
ID: 1223 Facilities Manager Central, Facilities Department
Salary: Starting at £33,580 FTE per annum to £35,445 FTE per annum, Grade 3 point 26-28 - pro-rata for part-time hours
Location: Ideally based in Hertfordshire, Buckinghamshire, Bedfordshire, Cambridgeshire, Essex or Greater London (north) with the ability to travel within this region.
Hours: Full-time (37 hours per week) or open to part-time (22 hours per week)
We are flexible on hours of work and open to discussing part-time hours and other flexible working options - it is expected that for the first 12 months after the role begins, travel to properties based in the above listed regions will be required several times per week. After this period of time, we are open to this role being home-based or hybrid working with occasional ongoing travel required. This will be discussed in more detail with the successful applicant.
Contract: Permanent
Family Action & the Role’s Impact:
Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.
The Facilities department manages all Assets and Estates that Family Action own or lease across the whole organisation, overseeing all the services across England.
Are you an innovative team player, who is solution focused and passionate about making a difference? Do you have an excellent track record of retaining and delivering excellent operational services? Are you a motivated and passionate Facilities Manager? If so, we want to hear from you!
Working closely with the Head of Facilities, the successful post holder will be responsible for the management of Facilities Assets and the implementation of Health and Safety and Environmental Management in Family Action’s Central region (approx. 40 sites). You will support with our assets across the whole of the charity, including supervising some external contractors. You will be a confident communicator who is able to work under pressure, achieve targets and meet deadlines. And you will be comfortable working in a small team environment where priorities can change at short notice.
Your skills
You will have a strong track record in delivering Facilities Management and a focus on quality, performance, safety, welfare and management controls. We want to hire a ‘can-do’ and energetic leader who will build and sustain positive working relationships with key internal customers, while developing partnerships that will continue to evolve and effectively meet the needs of the charity and every service user we support.
Main Responsibilities:
· Conduct Health and Safety site audits to a schedule across Family Action’s Central region.
· Support responsible managers with risk assessments across Family Action’s Central region.
· Support and give advice to local management teams regarding their Health & Safety system, through regular meetings and tickets raised within the Facilities helpdesk.
· To work closely with the Head of Facilities to develop corporate services for Family Action’s Central region sites.
· Help develop the Facilities departments’ JWA (SLA) and ensure they are consistently applied and regional measurables are reported to the Head of Facilities.
· Assist local management teams with planning and undertaking repairs and refurbishment as well as the day-to-day maintenance of Family Action assets (properties and equipment) in conjunction with the relevant budget holders and landlords.
· Monitor and respond to tickets raised within the Facilities helpdesk system (SalesForce), as well as all relevant emails sent to the Facilities mailboxes.
· Collaborate with stakeholders and suppliers, including the engagement of new suppliers and nurturing of existing relationships through meetings and KPIs.
Main Requirements (for details check the job description and person specification):
· Member of IWFM to at minimum at Affiliate level (or equivalent).
· Trained to IOSH Managing Safely Level.
· Good working knowledge of standards and legislation applicable to Facilities Management.
· Experience of delivering site relocation and mobilisation projects.
· A friendly, helpful, and welcoming manner as well as excellent written and oral communication skills.
· Experience of setting up new properties, developing systems, and manging projects.
· Experience with Office 365, One Drive, Outlook, Word, and Excel.
· Ability to organise own work and time, using own initiative and recognise matters that require urgent attention.
· Experience of working within a team providing a service to others.
· To work flexibly as may be required by the needs of the team and carry out any other reasonable duties as required.
· A commitment to the aims, objectives and ethos of Family Action including its equal opportunities policy.
· To ensure you have an understanding (appropriate to your role) of, and comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
· To comply with Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.
· To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety, and welfare.
Benefits:
· an annual paid leave of 30 working days plus bank holidays.
· up to 6% matched-pension contributions.
· flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
· enhanced paid sick leave and paid family leave provisions.
· eye care and winter flu jabs vouchers.
· cycle to work scheme.
· investing in your professional development with ongoing quality training and career development opportunities.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
· Closing Date : Monday 8th July 2024 at 23:59 (midnight)
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Andrew Millard, Head of Facilities: email address can be found on the Family Action job advert attachment.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Thank you for your interest in our wonderful charity.
At Peter Ashley Activities Centres Trust, we change lives by providing exciting and enriching indoor and outdoor activities to children, young people and members of our community in our beautiful heritage setting high above Portsmouth.
We work hard to achieve our goals and we have a vision to be the leading activities charity in the South of England.
If you are passionate about inclusion, activities and supporting children to be their best, and you meet our essential criteria, then we are interested in hearing from you.
The essential criteria are listed in the job pack which can be downloaded in pdf format.
As well as meeting our essential criteria, applicants must have a full and clean driving licence and will be subject to a DBS check as well as reference check.
The Activity Manager works with the Head of Operations and other managers and the Board to fulfil the aims of the Charity.
The Activity Manager is responsible for the management and delivery of all activities and activity related matters across the Leisure Department and residential provision.
The Activity Manager will lead by example and demonstrate excellent customer service in all their interactions with our customers and visitors.
The Activity Manager ensures that the objectives are met by working with the management team, partners, other members of staff and volunteers to deliver and develop sustainable activities, securing the necessary resources, and meeting financial and operational targets and commitments.
The Activity Manager leads on the identification, specification, pricing, compilation and submission of all activity-based projects, contributing to bids for funding.
The Activity Manager, Fort Purbrook is part of the Trust team and is expected to follow all rules of employment as laid out in the Staff Handbook, to work to the Vision and Mission of the Trust and to actively contribute to our success by sharing and discussing ideas, by maintaining high standards of work and by building effective relationships with current and prospective clients.
The Activity Manager, Fort Purbrook reports to the Head of Operations. Activity Manager, Fort Purbrook will follow all reasonable instructions given by the Head of Operations and/or senior managers of the Trust.
To apply, please download our supporting documents and submit a covering letter explaining why you feel you are the right fit for the role and append your current cv. Applications should be submitted using the application tool by noon on the 5th July 2024. Shortlisting will take place shortly afterwards and interviews will be arranged to take place the w/c 8th July in person at Fort Purbrook.
Our supporting documents include:
· Job description and person specification
· PAACT competencies
Our retained HR consultant, Rebecca Labram, will be in contact with all applicants following shortlisting and any queries should be directed to Rebecca through the applicant management system.
We are committed to Equality, Diversity and Inclusion and applicants are encouraged to complete the Equal Opportunities Form on the applicant management tool. Responses using this tool are anonymous.
Your personal data is safe with us. A copy of our privacy policy is available on our website Privacy & Data Policy for the Peter Ashley Activity Centres website.
Please do not apply if you do not meet the essential criteria in the person specification. We will shortlist applicants carefully against the person specification and any criteria that cannot be demonstrated at application stage will be assessed at interview through competency questions and through practical exercises.
If you have access requirements or an access rider, please include these with your application so we may support you.
The client requests no contact from agencies or media sales.
The Café forms part of a central hub, housing a daytime café for the community and an after-school Youth Café that connects vulnerable young people to positive and inspiring role-models from their community, empowering and inspiring them to become active citizens in their community. The space is used for two similar, but distinct purposes and excellent working relationships between these are essential. This role is responsible for the daytime café and related income generating activities.
An initiative of the Matrix Trust, our café has built an excellent reputation, with the vision to provide a space for local people to retreat to, where they will find a friendly welcome and an opportunity to give back to the community. Key elements include: quality coffee, delicious healthy food, a calm but welcoming environment, and an eco-friendly, low waste ethos.
The Café is open 5 days a week, 8:30am to 3pm on Tuesday to Friday and 10am to 3pm on Saturdays.
Day-to-Day Responsibilities
● Oversee the efficient daily operation of the café, ensuring high standards and excellent customer service.
● Engage customers, take and serve orders, and drive sales.
● Ensure all health & safety and food safety standards are met.
● Maintain a clean, welcoming, and friendly environment for customers.
● Manage stock levels, place supply orders, and handle cash management, including cashing up and reporting till adjustments.
● Develop and maintain a visually inviting space with up-to-date menus and quality food offerings.
● Implement and follow food rotation and waste management procedures to minimise waste and maximise margins.
● Utilise and develop methods that encourage repeat business.
● Secure the café at the end of the shift.
● Ensure all food and drinks served are of the highest quality.
● Achieve and maintain an excellent food standards rating.
● Liaising with the Head of Operations, oversee maintenance and repair of café equipment, ensuring everything is in working order.
Customer Service
● Ensure customers have an efficient and enjoyable experience, consistently exceeding service and value expectations.
● Address customer complaints or refunds in a professional manner.
● Upsell products as appropriate and ensure the team is knowledgeable about the menu items.
● Foster a welcoming atmosphere for all customers, including regulars and first-time visitors.
Team Management
● Recruit, train, support, and lead a small team of paid staff, volunteers, and apprentices, including at-risk young people.
● Plan staff rotas, monitor performance, and conduct appraisals to recognise training needs and potential.
● Ensure the team maintains a clean, visually inviting space.
● Act as a positive role model for young apprentices, volunteers, and work experience students.
● Develop and implement staff development programmes, including team-building activities.
Café Development
● Develop seasonal menus and menu items to celebrate calendar events.
● Promote the vision of Matrix through the café.
● Be passionate about the vision of the café.
● Achieve café goals and targets set by the Board of Directors.
● Identify areas for development that will drive the business forward, keeping abreast of new concepts and ideas in the industry.
● Ensure that customers are given an efficient and enjoyable experience and that service and value expectations are consistently exceeded.
● Collaborate with marketing and business development to create promotional strategies, including social media campaigns.
Building and Event Management
● Liaise with the Head of Operations about any building maintenance issues.
● Promote the hireable spaces and arrange events that enhance the café’s offerings.
● Encourage use of the café by local groups such as creatives, book clubs, parents etc.
● Manage café events, ensuring the team sets up the space as required and that the hirers are properly looked after.
● Coordinate with local businesses and community organisations for partnerships and events.
General and Wider Charity Involvement
● Be a proactive part of the wider Matrix team, getting involved in projects that benefit the mission of Matrix, such as fundraising activities or team projects.
● Ensure knowledge of current Matrix projects and their impact.
● Participate in community outreach programmes and initiatives that align with the café’s social enterprise goals.
For further details, please see attached Job Pack.
Are you passionate about sports and providing excellent customer service?
I am supporting a leading historical educational establishment located in Harrow search for a Deputy Sports Facilities Manager to oversee the day-to-day operations of their state-of-the-art sports facilities, including a fitness centre, pool, and sports hall.
Your Deputy Sports Manager benefits will include:
- free lunch
- free parking
- automatic enrolment in the school's pension scheme
- use of the school's sports facilities such as the swimming pool, gym, and running track.
- subsidised membership of the tennis, golf, angling and social clubs
Your Day-to-Day Tasks will include:
- Management of staff and ensure high standards of customer care
- Overseeing bookings and ensure facilities are well-maintained
- Implementation of strategies to grow the business and meet financial targets
- Training and developing staff
- To deputise for the Sports Facilities Manager
You will:
- Prioritise safety: Ensure all health and safety protocols are followed meticulously. You'll assist the Sports Facilities Manager in conducting annual reviews and maintaining a safe environment for everyone.
- Incident Management: Respond to accidents and incidents by logging them accurately, completing reports thoroughly, and taking appropriate follow-up actions.
- Preventative Maintenance: Oversee a system for reporting and logging faults in the building, furniture, and equipment. Ensure staff understand these procedures and follow them to prevent potential problems.
Your Skills, Attributes and Experience will include:
- Experienced in managing sports facilities and customer service teams
- Motivational and able to lead by example
- Strong with IT and have an eye for detail
- A relationship builder with a passion for sport
To Apply
This location is hard to reach via public transport therefore be able to drive would be an advantage.
This role requires an enhanced DBS check. As part of the application process, you will be asked to provide two references.
This is an important vacancy, and CVs will be reviewed upon submission, please ensure that you apply without delay to [email protected]
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Reporting to: Director of Services
Salary: up to 50k based circa on capabilities and experience
About Mind in Tower Hamlets, Newham and Redbridge
Mind in Tower Hamlets, Newham & Redbridge is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.
Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported.
We provide support services- including for those in crisis, to raise awareness and deliver activities, groups and events through our work in Tower Hamlets, Newham and Redbridge. We work closely with other organisations to ensure we deliver a high-quality and diverse range of services to people in the local area.
About the Role
The Head of Services will be responsible for overseeing the effective delivery, performance, and quality assurance of a range of our mental health services in Tower Hamlets, Newham, and Redbridge.
Working closely with the Director of Services and other key stakeholders, you will inspire and lead a team of Service Managers and coordinators, providing them with the guidance, encouragement and support needed to deliver high-quality services.
This key role focuses on continuously improving services and keeping our service users at the centre of everything we do, with innovative approaches to meet their changing needs. Your leadership will be crucial in building strategic relationships with partners and stakeholders, improving service delivery, and promoting collaboration across the board.
Moreover, as a Designated Safeguarding Officer, you will lead the highest standards in ensuring the safety and protection of service users, providing expert safeguarding guidance, supporting staff, and liaising with external agencies when necessary.
About you
We would love to hear from you if you have:
- A track record of developing high-performing teams and managers
- Experience working in a service delivery organisation
- Expertise in managing and developing a service, and its processes, procedures and policies
- A track record in developing new service models and expertise in contributing to tender submissions
- Experience in developing and reviewing policies and strategies
- Expertise in collating and producing high-quality contract monitoring reports
- The ability to rapidly form and sustain a trusting relationship with service users/carers, peer support workers, staff and professionals
- A sound knowledge of best practice in case recording
- An ability to resolve complex issues and manage change positively
- An inspiring leadership style, with the confidence to make decisions
- Adaptability in your approach to respond to the diverse and ever-changing needs of our staff and stakeholders
The closing date for applications is Thursday 18th July at 23.59hrs
If you would like to discuss the role before applying, please feel free to contact Emmanuel from Diversifying Group
Our Commitment
MindTHNR is committed to being an Anti-racist/Anti-discriminatory Organisation – we are advocates for racial justice and equality for all members of our community. We will continue to listen, learn, and keep taking action to influence change. This is not a tick-box exercise for us, this is for our community, this is for our staff, this is for all those who have faced inequity and inequality based on their gender, sexuality, ethnicity, religion, disability, and age. We may just be starting, but we won’t stop!
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible.
Are you an experienced Service Charge Analyst looking to make a significant impact? A well known Housing Association is seeking dynamic professionals to join there team in Kent. With over 70000 homes across the UK, they are one of the largest housing providers, dedicated to making a difference in the lives of our residents.
Key Responsibilities:
- Accurately calculate, construct, and issue service charges, ensuring legal and policy compliance.
- Deliver a customer-centric service, resolving complex queries and complaints.
- Support system and process transformation for service charge delivery.
- Assist in integrating and managing legacy systems and stock.
- Maintain procedures for full recovery of service chargeable expenditure.
- Build strong business partnerships to develop scheme knowledge and ensure accurate service charge allocation.
Essential Skills:
- Proven experience in service charge analysis with knowledge of residential and commercial service charge management.
- Strong organisational skills, capable of managing multiple tasks and meeting deadlines.
- Excellent communication skills, both written and oral.
- Strong financial and numerical skills.
Desired Skills:
- Experience working with councillors, the wider community, and external partners.
- Familiarity with current legislative requirements and sector best practices.
- Experience in Orchard System.
Benefits:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work scheme
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
If this role sounds like you, please don't hesitate in applying. Applications are under constant review and can close early!
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Do you want to make a difference to the lives of people and communities in need? Are you an experienced leader, manager and motivator of people, with an eye for developing new business opportunities? You should join one of the country's largest and most dynamic advice charities.
Contract: Permanent, full time or reduced hours considered
Location: Stoke-on-Trent office, minimum 4 days onsite
Benefits: 26 days holiday (+bank), 3% employer pension contribution, additional wellbeing and staff support benefits
Culture: Described as positive and supportive
Citizens Advice Staffordshire North & Stoke-on-Trent is looking to recruit a new Head of Service (Consumer Advice). This is an exciting opportunity to join an established and nationally respected charity at a time of genuine transformation, following the recent appointment of a new Chief Executive.
As a key member of the Senior Management Team, you will be responsible for:
* leading on strategic developments around all aspects of consumer advice;
* identifying new business opportunities, as well as project and service development;
* upholding relevant quality standards and supporting the delivery of the corporate plan.
Reporting directly to the Chief Executive, the Head of Service (Consumer Advice) will work closely as a key member of the senior leadership team to plan service delivery, identify new business opportunities, and liaise with external partner organisations to support the achievement of the charity's strategic objectives. You will be directly responsible for approximately 40 staff offering a range of holistic and tailored advice and support, everything from social security benefits and personal debt, to housing, employment disputes and immigration issues.
About you
You're a motivational, empowering and values-led team leader who works from a place of integrity and authenticity. You know how to get the best out your people, supporting them to provide exceptional customer service and to thrive, as both individuals and as a team.
Ideally, you'll be target-driven and have a working knowledge and understanding of citizens' rights as consumers, particularly with respect to the energy market.
If you're ready to make a difference and can confidently satisfy the criteria above, please apply with an up-to-date CV along with a supporting statement (max. 2 pages A4) setting out your relevant skills and experience.
If you would like to see a copy of the role profile first, please drop Amelia Lee at Charity People an email and she'll be happy to provide the details for you.
Deadline: 9am on Friday 12th July
Interview dates are currently being confirmed
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Special Stars Foundation provides inclusive activities for children with SEND and adults with severe learning and physical disabilities in Hull and East Yorkshire. We are a small enthusiastic, professional team based in Princes Quay, Hull with a retail unit providing specialist sensory equipment, a large sensory room and a programme of inclusive activities based in our events unit or offsite with external providers. Following a period of change this is a fantastic opportunity for an experienced Charity Manager to lead the organisation in its next chapter, expanding services to reach and support more individuals and their families in the future. We are seeking a passionate team player who is flexible in approach and a great communicator who can drive collaboration for the benefit of those we help.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
"Your support has been incredible. You are probably and will always be number one in the list of people who made a positive impact on his life" KEEN London parent. Our Service Coordinators change lives - could you?
KEEN London is a small but growing charity. Our vision is that every child has the chance to enjoy sports and leisure activities and none are left behind due to disability. Demand for our service is high: currently, over 100 families across London are members of the KEEN family and we provide over 4,000 hours of supported care every year to disabled children, who we call our ‘athletes’. As part of a small team, you have the chance to make a real difference in the lives of children with additional needs.
We're seeking an enthusiastic and proactive individual to join our team in the role of Brent Service Coordinator. This position plays a pivotal role in the development and delivery of our unique, beloved 1:1 sessions for children with additional needs. We're looking for someone who is not only self-motivated and highly organised but also possesses experience working with disabled children in various settings, including play, educational, or social care, with a specific focus on autism and learning disabilities. Your passion for providing top-quality activity and support services to our children and families is paramount.
Every week during term time, children aged 5-11 attend our 90-minute KEEN London sports and games sessions, where they receive personalised support from our dedicated team of volunteer coaches. Our Brent site is the newest addition to the KEEN London community and you'll play a crucial role in its continual development. We have just completed our two year pilot and are looking for a candidate to build on this foundation. As the Brent Service Coordinator, you'll be solely responsible for the front line delivery of the Brent service: planning, safety, and creating a fun and inclusive environment for all. This will involve working closely with our athletes and their families, supervising our team of volunteer coaches and engaging with the local community. Additionally, you'll oversee the organisation and execution of off-site trips and contribute to the organisation of our annual residential trip.
You'll be working closely with our Head of Operations and Fundraising Manager to capture our impact and promote our services effectively. It's essential that you embody KEEN London's values of inclusivity, compassion, commitment to high standards, trustworthiness, respectfulness, accountability, and above all, fun.
If you're an enthusiastic individual with a passion for promoting fun and active experiences for disabled children, we'd love to hear from you.
Role type: Permanent
Hours: Part-time, 21 hours, to include every Saturday (9:30 am - 14:30 pm) during school terms (and some outside term time).
Salary: £27,300 pa, pro rata’d (£16,380 for 21 hours)
Reports to: Head of Operations
Location: Office in N4 Saturday venues in Wembley region, Hybrid working arrangements available
Closing date: 5 July 2024
Responsibilities:
Delivery of core services
● Ensure the safe and effective running of weekend activity sessions in your area of London (every Saturday during term time)
● Ensure the safe and effective running of other services in development
● Plan, risk assess and deliver offsite trips
● Act as Child Protection Officer and First Aider for activities in your area
● Manage the session and lead volunteers in the delivery of a varied programme of activities
● Contribute to the development and delivery of new services
Service Delivery Admin
● Analyse attendance, service delivery and impact data
● Communicate with families about upcoming sessions and other information
● Update existing athlete profiles and create profiles for new athletes
● Proactively manage and prioritise the athlete waiting list
● Work to promote services in your local area
Volunteer Coordination
● Liaise with the Volunteer Manager regarding volunteer attendance
● Brief/debrief volunteers every session, including information on children, safeguarding and health & safety procedures
● Pair volunteers with athletes every week, matching volunteer experience with athletes' need
● Plan and deliver a high-quality activities programme for each weekend session
● Support Volunteer Manager to deliver volunteer training sessions on occasional weekday evenings
Required Experience and Skills
Essential Skills
● Experience working with disabled children specifically including autism and learning disabilities.
● Knowledge of safeguarding and child protection legislation
● Excellent time management skills
● Strong communication skills
● Ability to remain calm in a crisis and handle difficult situations
● Ability to work independently and as part of a team
● Ability to monitor and maintain safe working practices
● Data input and analysis
Desirable Skills
● Experience managing a team of volunteers
● Knowledge and experience in CRM systems
Benefits
Benefits
Company Pension
Employee Assistance Programme
22 days annual leave, in addition to bank holidays (pro rata)
Birthday Leave
Subsidised social events
Subsidised eye tests and glasses
Employee Loan Scheme
Disability Confident Employer
Season Ticket Loans
Closure of office between Christmas & New Year period (typically 3 days, not taken from annual leave
entitlement)
Flexible working options
Training and development to support your learning and growth
Free tea and coffee in the office!
How to Apply: email your CV and supporting statement to us by midnight on 5th Juky 2024. If you're feeling creative, sending us a video as your supporting statement is more than welcome
Every child has a chance to enjoy sports and activities, and none are left behind due to disability.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be the Face of Chickenshed's Bustling Café & Bar!
Chickenshed, the renowned inclusive theatre and education organisation, is seeking a passionate Café/Bar Supervisor to lead their vibrant café and bar operations!
What you'll do:
- Oversee all aspects of the café and bar, ensuring exceptional service and delicious offerings. This will often include working independently at times.
- Lead a team of part-time staff, fostering a positive and productive work environment.
- Develop innovative ideas to expand the business and elevate the customer experience for our diverse clientele. (This includes students and staff during the day, and members of the public attending shows in the evenings.)
- Maintain meticulous records for food safety, licensing, and finances.
- Champion Chickenshed's inclusive ethos and values in every interaction. This includes being aware of safeguarding best practices and highlighting any concerns.
You're a perfect fit if you have:
- A proven track record of success in a supervisory role within a customer-facing environment.
- A passion for excellent service and a commitment to high-quality food and beverages.
- Strong leadership skills and the ability to motivate and empower your team.
- Excellent communication and interpersonal skills to connect with a diverse clientele.
- A "hands-on" approach and the flexibility to adapt to a dynamic work environment, including times working independently.
- A commitment to safeguarding and awareness of best practices in an inclusive environment.
Why Chickenshed?
- Be part of a forward-thinking organization dedicated to inclusivity and creativity.
- Contribute to a thriving café and bar that serves a vibrant community.
- Enjoy a competitive salary of £26,000 - £31,000 dependent on experience.
- Make a difference in the lives of others through Chickenshed's impactful work.
Ready to join our team?
Apply today and help us take the Chickenshed café and bar to the next level!
Please note:
- While the job description is a guideline, it may be subject to change.
- Flexibility with work hours is required due to private event bookings.
- Part-time and job-share applications will be considered.
- Chickenshed is an Equal Opportunities Employer.
To apply, send your CV and A4 cover letter, highlighting your skills and experience relevant to the job description.
The client requests no contact from agencies or media sales.
The Miscarriage Association is a national charity dedicated to providing support and information to anyone affected by the loss of a baby in pregnancy. We also raise awareness of the impact of loss, advocate for those affected and challenge the taboos that can make miscarriage a lonely as well as distressing experience.
We do this by offering staffed support services (telephone helpline, live chat, email and DM), a network of peer support groups, a comprehensive website and a range of highly regarded patient leaflets. We also provide training and resources for health professionals and employers, contribute to research and ensure the patient voice is heard by policy and decision-makers.
We are about to begin a new chapter in our 40-year history, with ambitious plans to ensure our trusted services and support reach even more people affected by this often-heartbreaking experience.
We are now looking for an enthusiastic and talented digital marketer to join our small and friendly team to help us on this exciting journey. Working as part of our newly expanded communications team, you will support the development and implementation of the strategic communications and marketing strategy.
You will lead on developing our digital channels to drive engagement and awareness and help to build our online communities. You will be responsible for the day-to-day management of the charity’s website implementing brand guidelines to ensure a consistent approach to tone and content. You’ll also maximise Google Ad and SEO opportunities, working alongside a specialist agency, where necessary.
You’ll have previous experience of CRM systems and work closely with our fundraising team to develop supporter journeys and devise email and social media campaigns to help drive event sign-ups, donations and fundraising income.
Of course, you’ll also stay alert to emerging digital trends and be adept at analytics and reporting on the success of your campaigns.
The client requests no contact from agencies or media sales.