Customer Service Management Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Welfare Benefits Advisor – Adults
Salary: £27k to £30k negotiable & dependent on experience
Training can be provided in key areas of the role for those with essential experience. (see person specification)
Hours: 37.5 hours a week
Place of work: Centre for Independent Living, Mo Mowlam House, Clem Atlee Court, SW6 7BF
Contract period: Permanent
Accountable to: Welfare Benefits Team Leader
The Organisation
Action on Disability (AoD), founded in 1979, is one of London’s leading Deaf and Disabled People’s Organisations. As we believe in the social model of disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.
The organisation is a medium sized charity with a Board of Trustees (at least 75% is disabled trustees), 25 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability - all of whom are passionate about removing the barriers that disabled people face.
AoD provides five key services. These are: Youth, Employment, Welfare Benefits and Independent Living.
AoD’s Welfare Benefits Service
The Welfare Benefits Service provides free independent advice and assistance to all disabled residents and their carers who live and work in Hammersmith and Fulham borough. The service is for all ages, including parents and carers of disabled children.
We provide free advice and assistance, up to and including Tribunal level, on all Department for Work & Pensions (DWP) benefits, Tax Credits, and some local authority benefits.
Welfare Benefits Advisor will
- Provide high quality Welfare Benefits advice and casework and, as appropriate, representation at the 1st Tier Tribunals for disabled individuals of the London Borough of Hammersmith and Fulham.
- Write Mandatory Reconsideration requests and in a limited number of cases, write appeal submissions.
- Undertake direct welfare advice and casework.
- Maintain appropriate records of work undertaken using an appropriate electronic Welfare Benefits Recording and Information System via AoD’s Charity Log, and through the use of Excel
- Gather information to monitor and evaluate the service.
- Assist with funding applications / tender bids by providing basic factual information to Fund Raising Manager/CEO/Managers to enable them to apply for funding and also enable them to write funding/tender applications.
- Contribute to Welfare Benefits related publicity material, social media, reports for the Board of Trustees and other stakeholders and other documents as required.
- This post requires travel to different locations, e.g. for home visits.
For all work:
- Work in a person-centred way
- Produce agreed regular monitoring and progress reports
- Comply with AoD’s agreed policies and procedures.
- Participate in the wider development of the service and contribute to service improvement as required.
- Be computer literate and administratively self-supporting.
- Undertake any other reasonable duties as identified by the line manager.
Ongoing consideration of applications up to; 12noon Tuesday 09th July 2024
Interviews; on receipt of shortlisted applications between 09th to 18th July
Please note we do not accept CVs and only review applications sent via email or post, not via social media.
Finally, Action on Disability positively welcomes applications from Disabled people.
Please identify any specific requirements you may have, or wish to bring, to ensure full access at your interview if you are shortlisted.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Action on Disability prides itself on being an accessible and equal opportunity employer.
No agencies please.
Age UK East London are recruiting a helpline advisor to our Tower Hamlets Connect service. Tower Hamlets Connect is Age UK East London’s integrated health, social care and social welfare helpline providing all Tower Hamlets residents with the right advice and support at the right time. Acting as the front door to adult social care in the borough and an independent advice and advocacy service, we provide residents with advice and support to access appropriate services in the statutory, health and voluntary community sector.
Job description
Job Purpose
• To contribute to the delivery of an effective, efficient and safe helpline for the residents of Tower Hamlets.
• To provide information and advice to customers on support and services available in the borough, enabling them to remain as independent for as long as possible and with improved health and wellbeing.
• To act as a first point of contact for Tower Hamlets residents and professionals.
• To ensure accurate and timely case records are maintained to support ongoing service improvement.
• To ensure all referrals to health or social care are appropriate.
Key Tasks
• To act as a first point of contact for Tower Hamlets residents and professionals via telephone and email
. • To gather information required to efficiently triage customers’ strengths and needs and make appropriate referrals.
• To provide information and advice to residents on local services to support prevention and promote independence.
• To actively promote use of the digital portal and signpost to digital support services where appropriate.
• To maintain excellent records of all contacts and enquiries on all relevant case recording and data systems ensuring accuracy, quality and timeliness while complying with statutory requirements and maintaining confidentiality.
General
• To meet regularly with line manager for support, supervision, and appraisal.
• To attend team meetings required.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
• To undertake all training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
• The role reports to the Helpline Team Leader.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Officer
Employer – Kids
Location –This is a remote position; however, you will need to travel to London around once a month for team meetings.
Salary – £27,000
Hours – 36 hours per week, flexible hours can be discussed at interview.
Closing Date: Wednesday 17th July, 5pm.
The vacancy may close before the deadline, if we receive a high volume of applications for the role. Please apply promptly to avoid disappointment.
Experience - 1-2+ years in marketing or communications or equivalent role, or a similar qualification.
Join our dynamic marketing team at Kids. We are a leading charity dedicated to making a difference in the lives of children and young people with Special Educational Needs and Disabilities (SEND) and their families. We're experiencing an exciting surge in audience growth and engagement, fuelled by our recent rebranding, cutting-edge website, and innovative marketing strategies.
We are seeking a digitally-focused Marketing Officer to elevate our marketing and communications to new heights and to make a real impact. This role is pivotal in inspiring and engaging our diverse audiences, clearly communicating our mission, and contributing to our ongoing success.
Key Responsibilities:
- Inspire and Engage: Communicate our vision and work to help children with SEND and their families through compelling campaigns.
- Multichannel Campaign Delivery: Execute campaigns across various channels for fundraising, service awareness, and relationship building.
- Customer Relationship Management: Develop and manage customer journeys and relationships for different types of contacts.
- Email Marketing: Create and send newsletters and campaign content using our email marketing platform.
- Social Media Management: Plan and deliver content across all social media channels to increase engagement and reach.
- Brand Champion: Position and manage the Kids brand, ensuring consistency and recognition both externally and internally.
- Content Creation: Collaborate with internal staff to produce branded content using Canva and other design programs, and coach others in design usage.
- Website Management: Oversee the content and functionality of the Kids website to ensure optimal performance and user experience.
- Audience Growth: Expand our online audience and database through effective campaign delivery, SEO, and other strategies.
- Branded Materials: Produce branded booklets and reports, including writing and managing design (in collaboration with external designers).
- Social Media Advertising: Assist in the delivery of social media advertising campaigns.
- Campaign Analysis: Analyse and report on campaign results to measure effectiveness and inform future strategies.
Personal Qualities:
- Natural communicator with the ability to appeal to various audiences.
- Creative thinker with a passion for design.
- Enjoys a role with diverse responsibilities.
- Organized and prefers working with a plan.
- Comfortable with data and process-related work and result analysis.
- Interested in CRM, customer journeys, and relationship nurturing.
- Capable of inspiring and motivating others.
Experience:
- Experience in marketing or communications campaigns targeting different audiences.
- Copywriting skills for various audience types.
- Familiarity with design programs and their use in engaging audiences.
- Proficiency in social media communications.
- Skills in content planning and management.
- Experience with website and content management platforms.
- Competence in using IT, including all Office programs.
The good stuff/benefits
- Join a company that truly cares about your wellbeing
- Enjoy an enviable annual leave package, starting at a generous 25 days and growing each year up to 30 days.
- Option to buy an additional 5 days holiday.
- Enjoy your entitlement to Bank Holidays.
- We've got your back with Maternity and Paternity Pay.
- Rest easy knowing you're covered with our Death in Service plan.
- Invest in your pension plan with the option to top it up knowing that Kids is also contributing 3%.
- Achieve work-life harmony with flexible hours tailored to your needs.
- Unlock exclusive discounts at hundreds of online retailers through our employee benefits portal.
- Spread the word and reap the rewards with our enticing "Recommend a
- Friend" scheme.
- Access confidential support and expert guidance 24/7 through our Employee Assistance Programme, helping you navigate both personal and professional challenges.
- Take care of yourself with Company Sick Pay which you are entitled to from your first day.
- 5 days of paid family/carers leave.
- Salary sacrifice schemes available
- Develop your mentoring skills by either being a mentor or signing up for our mentoring programme.
- Expand your horizons with Kids’ online learning platforms, offering a wealth of professional courses for your personal and career development.
- Apprenticeship programmes available for employees
- Benefit from a colleague engagement programme enabling your voice to be heard.
- Lean on us during difficult times with Bereavement Leave.
The client requests no contact from agencies or media sales.
Battersea has been here for dogs and cats for over 160 years, and the need for our services, expertise and impact for animals has never been greater. We provide expert care to dogs and cats who need us by rescuing, rehabilitating and rehoming animals at our three centres across the Southeast by our c600 staff and 600 volunteers – we have cared for over 3 million vulnerable animals. We also share our knowledge and resources with animal rescue organisations around the world through our Academy and grant making Global Programmes, and campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Our new organisational strategy means that we will help even more dogs and cats and their owners across the UK around the world.
This is a great opportunity to join us as our Head of Human Resources. This is a key role for us, working closely with the HR Director, Head of Learning & Organisational Development, Directors and senior colleagues across Battersea on the planning, implementation and embedding of Battersea’s People Strategy and providing strong and inspiring leadership to our HR team to ensure a proactive, values focused and valued HR function that is a key enabler of the strategic and operational priorities of Battersea. As an active and collaborative member of Battersea’s organisation-wide Senior Leadership Team you will provide expert insight, guidance and leadership on significant cross-organisational initiatives and you’ll be an active visible champion of D&I, engaging senior colleagues and staff at all levels to help us in our journey to become a truly diverse and inclusive organisation.
There has never been a better time to join us, helping us to achieve our ambitious new strategy to be here for every dog and cat.
Please note this is a full time post with 50% office presence as minimum.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 8th July 2024
Interview date(s): w/c 15th July 2024 (1st round); w/c 22nd July 2024 (2nd round)
For full details, please download the recruitment pack.
To apply, please head on over to the Morgan Law website.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.
We are seeking a Housing Officer to join our professional yet friendly team based in Bethnal Green, East London. The Housing Officer is key in delivering a housing tenancy service including income management, allocations and voids management, anti-social behavior, tenancy engagement to all our residents
As part of your role, you will have a patch of around 250-300 properties. You will be expected to represent PRHA in court and external meetings and be a key point of liaison for our residents and community stakeholders.
Who we’re looking for
To be successful in this role you will have proven experience and skills in the following areas:
- Housing management experience
- Experience of following through legal proceedings / transferable skills
- Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience.
- Knowledge of relevant housing legislation
- Excellent customer service skills, communication and time management and planning skills.
- Problem-solving skills and negotiation/influencing skills are also key for this post.
Main areas of responsibility
Please refer to the attached Job Description.
What we offer
We offer our staff a generous benefits package, which includes:
- Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
- Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
- Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
- Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
- Season Ticket Loans – We offer interest-free season ticket loans after successful probation
- Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.
We are looking for a training and development lead who will design and implement our training and conference programmes. You will work with legal and community organisations to understand their legal needs and tailor the training to give lawyers and advisers the tools they need to help their communities. You will develop resources and training that are practical, holistic and comprehensive and delivered through a range of online and in person methods.
We already have established conferences and a training programme, working with partner organisations to deliver excellent resources but there is a need to develop this further. You will be supported in the role by the Events and Communications Coordinator.
You will be passionate and enthusiastic about access to justice with a training and development background. You will lead on the development of a new range of resources for the wider access to justice community with a focus on housing issues. You will also work closely with other staff to re-imagine and represent existing content in new ways. As LAG is at the heart of the social justice lawyering community, the successful candidate will work closely with our partner organisations.
Principal duties and responsibilities:
- Plan and manage a comprehensive training and conference programme.
- Identify and utilise the most appropriate platforms for delivery of different activity (e.g. in person, e-learning, webinar, podcasts) to make the most effective use of resources and meet customer need.
- · Work with subject matter experts, curating and creating content as needed.
- · Work with and develop relationships with lawyers and advice organisations and community groups to understand their learning needs.
- To develop digital content of the training materials, event video production, design brochures and training materials and keep these up to date and relevant.
- To be the first point of contact and provide first line support for all training and learning.
- Produce project progress reports and regularly review the project plan and budget..
- Support the administration and organisation of all learning and development programmes and events (virtual and in-person) and gather evidence and feedback to measure outcomes and impact of L&D activities.
- Arranging online and in person seminars, conferences, and training.
- Develop a marketing strategy for training and build a social media profile.
- Work with the LAG team to maintain a positive work environment and establish a culture of learning
This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post holder.
Please see the attached job pack for full details and person specification.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Housing Advice Worker to join our Homelessness service in Kent.
£26,077.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Working within our Kent Domestic Abuse services, Tenancy Support Workers will provide resettlement support to customers who are moving on from refuge and domestic abuse tenancy support to community clients who have accessed the Sanctuary Scheme in West Kent.
Look Ahead operates trauma and psychologically informed approaches, ensuring that our customers benefit from being supported through strengths-based practices. Tenancy Support Workers share responsibility by ensuring that a holistic and cohesive model of customer support is embedded across Kent.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Building supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
* Supporting community customers who have accessed the Sanctuary Scheme to remain in their properties and manage the risks associated with that.
* Supporting key customers to set personalised goals in the form of a move on Support Plan
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.'
* Ensuring customers have full access to any move on welfare support by completing move on paperwork prior to customers move on date.
* Liaising and building partnerships with local charities to support customers with move on items
* Accompany customers to property viewings.
* Helping to set up utilities for move on customers
* Working proactively with the refuge and IDVA teams and referring any clients/customers to the IDVAs where required.
* Completing Marac referrals for high risk community client.
* Empowering customers to ensure they receive the service and benefits to which they are entitled
* Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the communityMission & Values 'Working with people to make choices, achieve goals and take control of their live through high quality care, support and housing'
* Involving customers in the design, development and delivery of the service
* Develop links with private sector landlords, estate agents and other housing providers in order to source additional units and move on accommodation
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
What you'll bring:
Essential:
* NVQ Level 2 or equivalent experience in the social care/charity sector
Desirable:
* Full Driving Licence and access to use of vehicle
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Support Worker to join our RBKC Complex Needs service in Kensington.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As a support worker in RBKC complex needs services, you will work with a variety of support needs, working between our different services to ensure that person centred support is provided to all of our customers. Our aim is to ensure we work in a psychologically informed way to bring excellent support to our customers. To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
For a full job description, please visit our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
Approachable and open behaviour
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential: Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable: Experience working in homelessness
About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role will see the successful candidate manage and develop a portfolio of successful national events. You will be involved in all aspects of the project management cycle from marketing and participant recruitment to supporter stewardship and race day logistics. With support of the Senior Fundraising Manager (Events & Community) you will prepare and track budgets for your assigned events and continuously look for opportunities to improve income and participant retention.
The role requires a good attention to detail, strong prioritization skills, sensitivity and flexibility. Whether you come with direct events fundraising experience or have transferable skills that the role requires, we will support and develop you to excel in your role.
Meningitis Research Foundation is based in Bristol, but the role is flexible and is open to remote working with monthly visits to the office (this will need to be more regular during events season). We offer an annual salary of £23,000-£28,000 (job titles and salary banding currently under review), 6% employer pension contribution and employee assistance program alongside annual leave of 25 days per year. You will report directly to the Senior Fundraising Manager (Events and Community) within the Fundraising Team. This is a really exciting opportunity to join Meningitis Research Foundation and build a career with a world-leading charity working to defeat meningitis.
Key Responsibilities
· Manage a portfolio of national events including TCS London Marathon and Great North Run executing the planning, delivery and evaluation of these events
· Inspire individuals with a connection to the cause to take on events for Meningitis Research Foundation to support our vision of a world free from meningitis
· Deliver marketing and recruitment strategies to ensure we reach our targeted number of participants for each event
· Deliver best in class stewardship (across phone, email, SMS and post) to all supporters ensuring they have the best experience with Meningitis Research Foundation
· Work with the Senior Fundraising Manager (Events & Community) to ensure we maximize income potential from each event through improving key performance indicators i.e. average value
· Develop the events portfolio by evaluating and monitoring current products and seeking out new events when appropriate
· Manage relationships with external partners including event companies, logistical suppliers and fundraising platforms
· Work with the Communications Team and Senior Fundraising Manager (Events & Community) to identify strong supporter stories and PR opportunities
· Seek opportunities to share knowledge and learning with other members of the Events & Community Team
· Identify supporters with high value potential (i.e. corporate or major donor) and ensure they are shared with the Head of Fundraising
· With the support of the Senior Fundraising Manager (Events & Community) create and deliver budgets and KPIs targets for your area ensuring you monitor and report on progress against these budgets and KPIs
· Other duties as reasonable requested by the Senior Fundraising Manager (Events & Community) or Head of Fundraising
Skills and experience required
· Strong project management skills and the ability to work on multiple projects simultaneously
· Good organisational and administrative skills, able to prioritise, juggle multiple tasks and work to deadlines
· Excellent written and verbal communication skills
· Excellent attention to detail
· IT competent including Microsoft office package, Teams and Outlook
· Numerate, able to understand and manage financial information
· Experience managing external partner relationships
· Proven experience and current understanding of the events fundraising market
· Working knowledge of social media
· Experience using a CRM or database
· Effective team player with an ability to build effective working relationships
· Self-motivated and able to work on own initiative
· Ability to demonstrate our organisational values in all areas of your work
· Able to work occasional unsocial hours and a willingness to travel, occasionally overnight for events
If you have any additional questions please contact us for an informal chat.
We're looking for a kind, compassionate and resilient Night Support Worker to join our Emlyn Gardens service in the London Borough of Hammersmith & Fulham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
Being responsible for the handover of key information between shifts
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Manager/Deputy Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
NVQ Level 2/3 or equivalent with some previous relevant sector work experience
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
If you enjoy being part of a team that works to execute exciting campaigns, contribute to the retention of valued supporters, and ultimately raise money for a great cause – then we’d love to hear from you.
This role is focussed on the effective delivery of our fundraising campaign, wear it pink. Along with the Mass participation team, this role will play a key part in the planning and execution of a campaign that reaches thousands of people and raise millions of pounds each year.
You’ll be responsible for building long-lasting relationships with our valued supporters, accurate delivery of processes, assisting in the design and creation of fundraising materials and working across teams to deliver a high-quality fundraising product.
We’re looking for a passionate, efficient and creative executive who is ready to help and who’s keen to be part of a fun and energetic team.
About you
This is an excellent opportunity to develop your skills in the world of mass participation fundraising, project management and the charity sector. To do this you will have an understanding of mass participation fundraising with excellent multi-tasking skills and attention to detail. Helpful and collaborative in your approach, an interest in relationship fundraising is essential.
As well as your keen interest in project management and relationship-building, this role will allow you to hone your excellent planning and time management skills as you will lead on several projects from start to finish.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am on Tuesday 16 July 2024
Interview date Week commencing 22 July 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Programmes Officer
Job title
Programmes Officer
Date reviewed
June 2024
Purpose
To support the delivery of RedR’s programmes and projects
Responsible to
Programmes Coordinator
Responsible for
N/A
Working with
Programmes team (Climate Change and Engineering in Emergencies hubs), other RedR UK Programmes staff, colleagues in other departments, consultants, Associate Trainers and other contacts and stakeholders as necessary.
Location
Remote working with the London Office will also be considered
Post
Full-time
Period
Fixed Term until 30th September 2025, with possibility for extension
Grade
2.1
Salary
£31,191
Language
Fluent English and Ukrainian language proficiency is required for this role
Other
As defined in our standard contract terms
REDR UK AND THE WORK WE DO
RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to disasters.
We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.
RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.
We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia.
RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.
Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.
About this role
The Programmes Team is responsible for delivering demand-led services globally; providing tailored capacity building support to organisations and their partners through individual or framework contracts. As Programme Officer, you will work closely with Hub members to ensure events, trainings, services, projects and programmes are delivered to an exceptionally high standard, on time and budget.
This role also includes support to the monitoring, evaluation, research and learning aspects of RedR UKs role, particularly in regards to climate change and engineering in emergencies.
The primary purpose of the role is to enable the delivery of RedR UK’s Ukraine Humanitarian Criss response programme in Ukraine and neighbouring countries (hereafter referred to as ‘the Programme’).
Job Description
MAIN DUTIES, RESPONSIBILITIES and ACCOUNTABILITIES:
Delivery of events, courses, services, projects, and programmes
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Assistance in the delivery of the Hubs’ events, courses, services, projects, and programmes.
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In cooperation with line manager and colleagues, plan and identify tasks, prioritise, and allocate them as needed.
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Support the project coordinator in activities, tasks, milestone, or deliverable tracking.
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Lead on agreed elements of events, courses, projects, or deliverables, including external and internal representations as required.
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Ensure wide communication of events, preparing marketing information and advertising where required.
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Proof-read training material as required, and ensure RedR UK brand guidelines are consistently applied.
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Organise availability of equipment, refreshments, resources, travel, accommodation, props, vehicle and venue as required. Prepare welcome packs, name badges, signature lists, certificates and other resources as required and ensure these are in place for the relevant time of the event
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Respond to trainer and participant requests during the event, as required
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Support the delivery of online events and, if necessary, travel to events and provide direct support to trainers and participants at events.
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Support the recruitment of external project staff, consultants and Associate Trainers, resource persons and actors including the production of Terms of Reference and ensuring the implementation of fair and transparent recruitment.
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Be a point of contact for external project staff, consultants, Associate Trainers and participants where required, responding to queries and providing information and support
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Coordinate scheduling, liaison with trainers and interpreters to enable delivery of the Programme.
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Be the first point of contact for participant enquiries (particularly where in Ukrainian language).
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Translate text and training promotional materials into Ukrainian, as required.
Duty of Care and Procedures
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Assist in researching the security situation, contributing information to risk assessments and travel plans.
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Ensure compliance with general duty of care and RedR UK security and other relevant procedures.
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Prepare contracts and ensure these are signed and stored appropriately.
Monitoring, Evaluation, Research and Learning
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Support the review of training materials for the L&D department, ensuring they are branded and formatted to RedR UK standards
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Support the collection and analysis of M&E data across the programme teams
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Ensure all monitoring and evaluation (M&E) data is collected and tracked for events, including:
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Collating and recording course statistics and evaluation data;
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Maintaining accurate Salesforce records for all RedR projects and learning events in the region and as requested by Line Manager;
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Assisting with the collection and recording of impact assessment data
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Support milestone tracking and reporting,
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Assistance in drafting project or training reports.
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Contribute to monthly and quarterly reporting.
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Support the programme coordinator in the tracking and analysis of monitoring and evaluation (M&E) data.
Facilities, Procurement and Materials
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Build and maintain excellent relationships with relevant suppliers including but not limited to external training venues, transport and material suppliers required to delivery services.
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Prepare, order, and arrange shipping of learning materials for courses and other materials as required.
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Prepare and format any online materials as required.
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Procure any course materials, equipment, refreshments, resources, travel, accommodation, and venue hire where applicable.
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Co-host live online sessions, providing support to the facilitator as well as to the course participants.
Admin and Finance
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Maintain accurate finance records and monitor and record budgets and expenditure to provide timely analysis of this to inform decision-making.
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Assist with audits, financial reporting and cash flow analysis.
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Programme or training related administrative tasks including but not limited to filing; travel arrangements; logistics; procurement of materials required by the project or training; preparation of draft contracts or correspondence as requested by the line manager following agreed templates; assistance in competing required forms or compliance with RedR UK or project procedures; liaison with project staff, partners and stakeholders on administrative matters; etc.
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Undertake timely and accurate processing of invoices and expenses in line with established processes and RedR UK’s Operational Manual. Support the programme coordinator on the monitoring of expenditure and budgets.
Other
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All employees are required to adhere to RedR UKs values of collaboration, excellence, lifelong learning, integrity and single point accountability.
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Contribute to the operational plan and budget each year.
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Keep up to date with relevant issues to the humanitarian sector.
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Support on the development of new project proposals where needed.
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Undertake other tasks as reasonably required by your line manager.
PERSON SPECIFICATION
Essential
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Language skills – Fluent English and Proficiency in Ukrainian is required for this role.
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Administrative skills – Systematic and efficient administrative skills, including an ability to prioritise, manage and complete a variety of tasks against multiple deadlines and track information and progress.
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Event management – Experience of supporting a learning programme, organising learning events and working with consultants.
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Understanding of the humanitarian sector – General understanding of humanitarian practices and principles, and a demonstrated commitment to our humanitarian mission and values.
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Use of technology – Experience with current software for project management, along with Microsoft Office skills; ideally knowledge of SharePoint or similar document management systems; ideally knowledge of Salesforce or similar CRM systems.
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Financial skills – Able to track income and expenditure, use Microsoft Excel, check invoices and quotes are in line with project budgets.
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Work planning – Effective workload management skills and ability to use initiative to solve problems. Ability to track the progress of deliverables and activities and flag up underperformance.
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Interest in Learning and Development – Have a demonstrable interest in Learning and Development, and training activities.
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Team player – Experience of working successfully within a team environment and of building relationships with others
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Communication – Good interpersonal communication skills and self-awareness, able to communicate clearly and effectively with colleagues, clients, participants and other stakeholders from diverse cultural backgrounds with excellent written and spoken English. Experience in drafting contracts, formal letters or other formal written communication.
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Initiative and enthusiasm – Initiative, enthusiasm and a problem-solving approach to new challenges.
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Work and travel out of hours – Willingness to work occasional evenings and weekends depending on needs, and travel within the UK if needed. Although unlikely, able and willing to travel internationally if needed, sometimes to insecure and difficult environments for periods up to 2 weeks, and to follow RedR UK security management procedures.
Desirable
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Project management – Experience in supporting the management of projects, budgeting, budget management and writing reports for clients/donor agencies, ideally in a humanitarian or development context.
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Qualification – Qualification in project management, humanitarian action, disaster management, development studies, or similar.
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Humanitarian experience – Experience of supporting humanitarian, development or charity work
Please share your CV and CL and the deadline to send your application is 1 month (hiring will be on rolling basis)
The client requests no contact from agencies or media sales.
As well as being part of Beacon’s Children’s Services Team the successful candidate will work collaboratively with Pennie Care and be immersed within the wider Mental Health Support team for Stockport.
The Mental Health Support Team includes professionals from NHS services along with Beacon Emotional Wellbeing Workers.
We are looking for an individual who has experience working with children and young people and a passion for improving their mental health, well-being and resilience.
You will be comfortable communicating and presenting to a variety of audiences, and have experience facilitating group work with children and young people.
We are looking for someone who is flexible and motivated to succeed through working autonomously and with others, has high standards of work, and is passionate about seeing the best outcomes for children, young people and their families.
We are working to bring greater diversity in all areas of our workforce and are taking action to encourage applications from people of colour and other racially minoritised communities, people with a disability, and people who identify as LGBTQ+ and/or older people (aged 50+), to improve the representation of colleagues from these communities, and are a Disability Confident employer.
We particularly want to encourage people from minority backgrounds to apply. If you are unsure about applying or have any questions then please contact us directly and we will be happy to have a conversation with you.
If you have any questions or would like further information regarding the role before applying, please do not hesitate to get in touch.
Contact information can be found on the back page of the recruitment pack
The client requests no contact from agencies or media sales.
Salary: £34,085.47 per annum
Location: Edinburgh (flexible working considered)
Hours: Full time (37.5 per week)
Contract: Permanent
Closing date: Wednesday 17th July at 11.30pm
Do you have some experience of advice work, preferably with a focus on housing issues, the ability to lead and motivate others, and a real desire to make structural change for those facing homelessness and poor housing conditions? Then join Shelter Scotland as a Senior Housing Rights Worker and you could soon be playing a vital role in helping to identify and resolve the homelessness and bad housing issues facing local communities.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the Team
Our three Communities Teams are responsible for identifying, investigating and intervening in housing and homelessness practice issues. We engage with our local communities to understand the issues people are facing and apply expert housing knowledge, insight and analysis to identify solutions to them. As well as providing advice and advocacy for individuals, we also use our insight, relationships and influence to drive systemic change, always ensuring that Lived experience is at the heart of everything we do.
About the role
You’ll be responsible for delivering high quality housing advice, advocacy and casework to clients in community settings and remotely in line with local pressing issues, and managing others in this. You will develop relationships within the sector to gather evidence and insights into the impact of the housing emergency, and using those insights to drive systems change. You will lead on the development and delivery of a programme of capacity building, ensuring other organisations have the skills to act on housing rights. Influencing a range of stakeholders and decision makers across the housing sector will be important too.
You will act as a leader within the project and the wider Communities Team to help deliver and evidence our strategy at an operational level. We will count on you to line manage, supervise, coach and mentor a housing rights worker.
About you
To succeed, you’ll need to have experience of working with, and influencing, a range of internal and external stakeholders and enjoy collaborating with people from other teams and organisations. You’ll also need great time management skills, an enthusiasm for delivering workshops and presentations and a willingness to challenge practice and hold people to account. You’ll have a flair for leading and motivating others. Adept at engaging with individuals and communities, you enjoy gathering evidence and identifying insights, issues and trends. What’s more, you present information and arguments in a clear and compelling way and have excellent problem-solving skills. Proficiency using IT like Word, Excel, email, internet and in-house CRM systems is also required.
Further information regarding skills and experience for this role is contained in the job description below.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement.
Your supporting statement should be no more than 1000 words, and should demonstrate how you meet the skills and experience outlined in the “About You” section of the job description, which can be downloaded below. Please provide specific examples (we recommend following the STAR format), and in addition to the skills outlined in the job description, please ensure you demonstrate how you address the following behaviour throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Do you have the skills and qualities needed to provide horticultural and garden based therapy to adults with a range of complex support needs at our sites across south west London.
We are looking for an enthusiastic and experienced horticulturalist/gardener to join our team based at the Stud Community Garden and Nursery in Richmond.
As a values based employer we will expect you to shape your work and responsibilities around the charitys key values of partnership, independence, empowerment, sustainability, professionalism and recognition.
You will have a clear sense of the benefits that garden based therapy can provide to someone with complex needs. And will bring with you a commitment to enhancing the experience of those referred into or using our services on the basis of the individual preferences, strengths and skills.
As the post holder you will:
- Provide those using our services with a person centred approach that maximises the impact of our horticultural support resources on their knowledge and abilities.
- Deliver interventions that apply horticulture as both a therapeutic and sensory development tool
- Work as part of a team to prepare and deliver garden-based activities at both our community garden and our day based services in Wandsworth
- Maintain and care for our community garden and other operating environments with garden maintenance and client based support needs.
Please send an up to date CV and supporting statement that set out clearly how you meet the principle criteria set out in the person specification associated with this role.
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.