Customer Service Management Jobs

Referrals Lead 

Are you passionate about delivering excellent mental health support? 

We're looking for an outstanding Referrals Lead to be the first point of contact for prospective Restore members (service users) and health and social care professionals wishing to refer clients / patients into our services. Every year, Restore works with over 500 people across Oxfordshire, supporting them on their mental health recovery journey and helping them plan for the future. The Referrals Lead plays a critical role at Restore, ensuring a professional, empathetic and knowledgeable response to all enquiries, establishing positive working relationships with our service teams and external agencies. 

We are committed to creating a supportive working environment where you can thrive and grow. We invest in learning and development opportunities to ensure you can provide the best possible support to service users and continuously develop as a practitioner.

Person Specification - please download the full job spec

Essential

• Excellent interpersonal and communication skills including face to face and on the telephone

• Ability to listen, empathise and provide accurate information to people in distress

• Knowledge and understanding of mental health issues

• Ability to work effectively with other statutory and voluntary sector agencies and their employees

• Excellent IT Skills, including MS suite, particularly in the use of Excel and databases

• Excellent administrative skills, particularly in organisation, planning and prioritisation

• Experience of data inputting and the ability to keep up to date records

• Ability to manage a diverse workload and multiple priorities

• Ability to work autonomously within a multidisciplinary team

Education

• GCSE or equivalent in Maths and English 9 to 4 (A to C) or equivalent

• Awareness of GDPR

Desirable

• Experience of working in a mental health setting

• Ability to write reports based on analysis of data

Closing date will be on Sunday 7th July 2024 at midnight

Interviews will be held on Friday 12th July 2024 

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.

Key Responsibilities
See attached job description for full list of responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
• Deliver monthly wellbeing peer support groups/workshops.
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
• Provide housing advice
• Provide general money and debt management advice
• Provide information on employment opportunities and training support for clients.
• Signpost to other relevant services in the boroughs, or further afield.

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
  
  
  

Skills and Abilities

See attached job description for full list of skills & abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care.
• Facilitate and deliver peer support groups for longer term improved wellbeing.
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills

We have a newly-created role here at Peer Power Youth for a People & Operations Co-ordinator and would love to hear from you. As the name suggests, we're looking for a 'people' person who will really live our values! Someone to be the heart of our office and the first port of call for both the team and external stakeholders. You'll be a whizz with organisation and have experience of providing excellent HR and operational support. You'll also need to be CIPD level qualified in HR to keep the People side of things running smoothly.

It's important for this person to be right in the thick of things, so this is an office-based role and you'll be working from our lovely office in Fivefields. With a friendly team, a social calendar, coffee on tap, dogs, a library, and a range of workspaces, we all really enjoy the space.

Check out the application pack and job description for more information on the role and we're excited to hear from you!

Peer Power Youth is a national charity that leads with empathy and does vital work to support young people who have experienced trauma. We care for young people, sometimes at the most difficult times in their lives, and we give them the time they need, for as long as they need. We build on strength and lead with empathy, and we know what’s needed to build trusted relationships and improve support services, because many of us have had similar experiences.

The Charity
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 
 
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

About the Team
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups. We have supported and trained kinship carers to create and lead their groups in a way which meets their needs.

With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
 

• creating 90 new sustainable peer support groups in areas of most need over 21 months;
• sustaining and developing the current 145 existing groups; and
• providing support and help to build a sustainable and welcoming community for all peer support groups across England.

This role will mobilise, develop and innovate our existing offer into a new Peer Support Community Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.

You’ll work with group leaders to co-create and develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience. 

You’ll ensure we use data and insight to innovate the Hub and develop a strong thriving community of peer support group leaders.

About the role
The role of the Peer Community Innovation Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.

In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. Your team will build and develop this ‘peer support community hub’. This will include annual in person celebrations.

Your team will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community. 

Managing a national team of three, you will develop a strategy and operational plan to build on and mobilise a new peer support community.

The type of person we’re looking for:
Dynamic and people-centred, this role is about innovating and developing a supportive community of peer support group leaders nationally in person and online. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.

An excellent communicator, you’ll develop external specialist partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador to share insight and best practice.

You’ll be comfortable with using digital technology and tools to build communities, relationships and develop resources.

Please note the closing date is the 8th July.
 

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is
to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.

As the UK’s leading university access organisation,
our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.

We are looking for someone who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a fixed-term contract as an Education Worker at our IntoUniversity centre in Craigmillar, Edinburgh.

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. 

The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.

If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you.

Contract

Full-time, fixed-term until August 2025.

Start date

As soon as possible as agreed with the candidate

Working hours

• Monday: 9:30am – 6:00pm 
• Tuesday: 9am – 5:30pm 
• Wednesday: 9am – 5:30pm
• Thursday: 9:30am – 6:00pm 
•  Friday: 9am – 5:30pm
  (Some additional weekend & unsocial hours will be required)

Salary

£25,500. This will rise to £27,400 from 29th July 2024

Location

IntoUniversity Craigmillar, The White House, 70 Niddrie Mains Rd, Craigmillar, Edinburgh

Annual leave

• 33 days (inc bank & public holidays)
• + 3 closure days (two in December and one in July)
• + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

– Year round ‘early finish’ Fridays at 4.30pm

– Employee Assistance Programme

– Life Assurance

– Staff in FOCUS – rewards, competitions and prizes across the year

– Interest-free new starter loans of up to £1,000

– Summer working hours

– Cycle to Work Scheme and TravelcardLoan Scheme

 

Corporate Fundraiser

About Momentum Children’s Charity

We support families across London, Surrey and Sussex whose children are facing cancer or a life-challenging condition. We’re there whatever the outcome, for as long as needed, so that no family has to cope alone.

The charity was founded in 2004 by our now Chief Executive and has grown enormously over that time. We currently have partnerships with 9 hospitals who refer families to us for our support, which ranges from therapies and counselling, to respite holidays and special family experiences.

We’re on a mission to help many more families with seriously ill children to know that they are not alone, and we’ll need brilliant and talented people to share our ambition and make it happen.

Our values

We strive to create an amazing workplace for all, one where every single employee feels valued, heard, inspired and supported. As part of this, we have five core values which not only help to set the framework for the work we do supporting families, but also paves the way for how we work as a team.

We are personal

We know that every employee’s home life is different and that for everyone, a work/life balance is key, which is why we’ll work with you to find the hours and days that fit with you. We celebrate individualism, welcome ideas and will support every employee with any training they might need to grow and build confidence in their role.

We are impactful

Our whole team shares a passion to make a difference. We all work closely together, which means every employee can see firsthand the difference we make – week in, week out – making it an inspiring and rewarding place to be. What’s more, through collaborative working and a multi-disciplinary approach to mapping out our strategy and looking ahead, we can all play a part in helping drive the charity forward in the way that will be most impactful.

We are adaptable

We may be a relatively small charity, but we have big ambition and pride ourselves on being an adaptable workforce. Thanks to our small and responsive team, we can quickly learn from our successes and failures, making changes that are needed to evolve and ultimately help us reach new, ambitious goals. We’re not afraid to try new ideas, from any one on the team who might have one, and we’re committed to thinking outside of the box. So, whether you have a great idea for a new service or think there’s a better way to run team meetings, we are all ears.

We are trustworthy

Being approachable, open and honest is hugely important to us and allows us to build strong relationships with our families, supporters and volunteers, to help us build a strong and committed team together. We’re transparent about the work we do and how we spend our funds, and always do what we say we will, helping each other out along the way.

We are inclusive

We apply our policy of inclusivity, equality and diversity across all aspects of our work. We believe that a diverse mix of backgrounds and experiences helps to create a productive work environment by bringing a variety of perspectives and ideas to the table, and we’re dedicated to providing equality of opportunity in recruitment, promotion, training, pay and benefits.

We recognise that we’re a predominantly white workforce and are genuinely committed to encouraging applications from diverse communities in order to improve the service we provide to the children and families we support.

We’re not just searching for skills but also how a candidate could uphold our values and enhance our culture, therefore, even if you don’t think you meet the skills criteria listed in our job descriptions, we’d still like to hear from you.

 Safeguarding

Safeguarding children is everyone’s responsibility.

All children and young people linked with Momentum Children’s Charity, wherever they are, whoever they are with, whatever they are doing, have the right to protection from neglect, physical, emotional and sexual abuse.

All members of the public, as well as professionals, have a responsibility for the protection of children and reporting concerns about a child’s welfare or safety.

Momentum Children’s Charity ensures statutory requirements concerning Disclosure and Barring Service checks are met, maintains an up-to-date Safeguarding policy and procedures, and provides safeguarding training to all staff and volunteers.

All Momentum Children’s Charity staff and volunteers who come into contact with the children, young people and their families will:

•  Be able to identify potential indicators of abuse or neglect
• Have read the Safeguarding Policy
• Know their role and responsibilities within their team
• Know how to communicate and record concerns
• Know to act upon concerns in line with the principles and procedures for local child protection management and Working Together to Safeguard Children.

Therefore, all children and young people in contact with Momentum Children’s Charity will:

• Be treated with respect and afforded full civil and legal rights
• Be listened to and taken seriously, whatever their level of development or communication
• Be given time to do things for themselves, to understand and be understood
• Be involved in decisions that affect them
• Have their privacy respected at all times and in all places
• Have a right to confidentiality – all information about them will be treated carefully, be kept safe and only shared with those people who need to know.

The wellbeing of a child is the paramount consideration in all circumstances.

Any offer of employment will be subject to Disclosure & Barring Service (DBS) check prior to employment start date.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

Position: Corporate Fundraiser

Location: East Molesey office (opposite Hampton Court Station) with some home working

Reports to: Corporate Partnerships Lead

Hours: 32 hours per week (Monday to Friday)

Salary: £20,000-£21,600 pro rata (£25,000-£27,000 FTE)

 Main Purpose of the Role

Momentum Children’s Charity’s fundraising team is highly ambitious, driven by our goal to help families of seriously ill children in London, Surrey and Sussex to keep moving forward. Corporate income currently comprises circa 18% of the overall income. But with our expansion in hospital partnership geography, and aspiration to provide support to more families in the future, the expansion of this income stream will be key to this growth.

Working with the Corporate Partnerships Lead, this person will enjoy helping to develop all facets of the corporate fundraising area, working with and forging relationships with businesses to develop opportunities, fundraising and charitable giving, provide outstanding stewardship and relationship management, as well as helping to research and grow a healthy, robust pipeline of new opportunities.

What we are looking for

To be successful you will have experience of working in a charity and ready to take the next step in your fundraising career. You will be self-motivated, collaborative, with strong organisational skills and an ability to set priorities and meet deadlines. We are lucky to work with some fantastic UK companies who recognise our passion, creativity and ability to work flexibly, and we are looking for someone who thrives on the variety which that brings.

Main Areas of Responsibility

• Work with the Corporate Lead to maximise current and new income, to ensure delivery of the annual target
• Provide a high level of partnership management through stewardship, and effective and regular communications
• Generate, develop, and implement ideas and opportunities to maximise partnerships for the benefit of the entire organisation, including fundraising, pro bono support, volunteering, and gifts in kind
• Support on the development and management of new corporate partners as assigned by the Corporate Lead
• Support the Corporate Lead with the development and maintenance of a dense corporate new business pipeline through ongoing research
• Manage and oversee the administration linked to corporate fundraising, ensuring information is entered and updated accurately onto the database system.
• Undertake other duties that may, from time to time, be necessary and compatible with the nature and grade of this post.

 Person Specification

Essential

• Knowledge or experience of working in a charity
• Excellent organisational skills, including ability to work on own initiative and to effectively manage and prioritise workload
• Excellent verbal, written and presentation skills
• Numerate and literate
• Excellent oral communication skills with a high degree of diplomacy, empathy and confidence
• Team player who can work on their own initiative to plan and manage their workload.
• Good working knowledge of MS Office and CRM databases.

Desirable

• Knowledge of Institute of Fundraising codes of practice.
• Fundraising, account management or sales experience in a client-facing environment.

Applications will be reviewed as received and interviews will be conducted throughout the recruitment period.  Due to the high volume of applications, we may not be able to provide individual responses to all applicants.  Please note that we are unable to provide sponsorship.  Applicants must possess the necessary right to work eligibility in the UK. 

Your responsibilities will include:

Programme Development and Implementation

• Develop and implement mentoring programme and initiatives in alignment with the BelEve's goals and objectives.
• Implement programme guidelines, policies, and procedures to ensure consistency and effectiveness in mentoring relationships.
• Collaborate with internal stakeholders to identify programme needs, goals, and target populations.

Mentor and Mentee Recruitment and Training

• Recruit and screen potential mentors and mentees, ensuring they meet programme criteria and expectations.
• Conduct training sessions for mentors and mentees, providing guidance on programme goals, roles, and responsibilities.
• Match mentors and mentees based on compatibility, interests, and goals, and facilitate introductions and initial meetings.

Relationship Management and Support

• Provide ongoing support and guidance to mentors and mentees throughout the duration of the mentoring relationship.
• Facilitate regular check-ins and evaluations to assess progress, address challenges, and provide feedback and support.
• Mediate conflicts or issues that may arise between mentors and mentees, providing guidance and resolution as needed.

Programme Evaluation and Reporting

• Monitor and evaluate the effectiveness of mentoring relationships and programme activities, collecting feedback and data to assess impact and outcomes.
• Prepare regular reports on programme metrics, accomplishments, and challenges for internal and external stakeholders.
• Use evaluation findings to inform programme improvements and enhancements.
• Effectively deliver against the agreed Programme KPI’s

Collaboration and Outreach

• Collaborate with internal and external partners, including schools, and community organisations to promote mentoring opportunities and expand programme reach.
• Represent BelEve at events, meetings, and conferences to raise awareness of the mentoring programme and recruit participants.
• Develop and maintain relationships with mentors, mentees, and partner organisations to support programme sustainability and growth.

Safeguarding

• Act as the Deputy Deputy Safeguarding Lead (DDSL)
• Collaborate with the Safeguarding Lead to review, update, and develop safeguarding policies, procedures, and guidelines in accordance with legal requirements and best practices.
• Support the dissemination and implementation of safeguarding policies and procedures throughout the mentoring programme.
• Provide support and guidance to staff, volunteers, and stakeholders on safeguarding-related matters, including responding to queries, concerns, and disclosures in a timely and appropriate manner.

Community Engagement

• Build and maintain relationships with our community organisations, schools, government agencies, and other stakeholders to enhance collaboration and resource-sharing for youth development efforts.

Salary - £28,300 per annum, plus pensions & benefits

Hours - 36 hours (net) with evening and weekend working

Location – Home-based within 45 minutes of Winchester in Hampshire, looking after churches in Berkshire, Dorset and Hampshire

This is a fundamental role within our West regional team, internally the role is known as Local Community Officer.

The Churches Conservation Trust works with communities to look after 357 historic churches, over two million visitors annually and hundreds of events both private and public.

These ancient, listed sites are among the most beautiful locations in England.

You’ll be visiting sites in your patch regularly, encouraging new supporters, holding local meetings, and raising funds to meet each building’s unique needs. Sharing progress through a growing church plan for each of the 22 churches in your area, you’ll ensure these buildings thrive as beautifully maintained visitor attractions, as venues for events and as central parts of village, town or city life.

You’ll be supported by our team of experts, including fundraising, conservation, and learning and by our large network of church supporters.

If you know how to build and sustain community projects across a wide area, whether that’s in towns, cities or remote areas, we’d love to hear from you.

How to apply

 If you would like to apply for this role, please visit our vacancies page, where you will be directed to our online recruitment system. You’ll be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining how you fulfil the person specification for this post.

Please note direct applications via email cannot be accepted for this role, only applications submitted through our recruitment portal will be considered.

The closing date for receipt of applications is 8am on Monday 15th July 2024

Please note there is a two-stage interview process. Shortlisted candidates will be invited to attend a familiarisation visit on Tuesday 6th August 2024 in Berkshire. This will be followed by interviews on Friday 9th August via Zoom/Teams. Please note that the interview dates have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Events Officer

We have an exciting opportunity for an Events Officer to join the team in this flexible working role.

We are looking for someone proactive, tenacious, and empathetic, as you will be working for a charity that represents 100% of the NHS charity sector in the UK, helping the NHS tackle today’s challenges and tomorrow’s opportunities.

Position: Events Officer

Location: Warwick/hybrid (2 days per week in Warwick office)

Salary: £27,000 - £32,000 per annum

Hours: Full Time (35 hours per week) less two hours paid wellbeing time, 9-11am on Friday mornings

Closing Date: Midnight on Wednesday 24th July

The Role

The Events Officer plays a key role, working closely with the Member Events and Partnerships Manager, membership team and members.

The Events and Training Officer is crucial in delivery of the member offer and strategy, with responsibility for the ongoing support and delivery of building capacity and capability through:

• Impactful member events both online and in-person
• Capturing and responding to member insights
• Member Communications

This is a diverse membership consisting of charities based in hospitals, mental health, community, and ambulance services and across all four nations of the UK.  Members are all at different stages of their journey and have in common their drive to grow and deliver greater impact for their patients, staff, and communities.  This role will help deliver events across the membership and support opportunities to help develop the whole sector.

Key responsibilities include:

• Support delivery of yearly in-person and remote events programme including flagship Annual Conference
• Create, manage and promote the booking processes for member events
• Design, manage and deliver regular member Webinar Wednesday programme
• Facilitate peer learning and support through Regional & Special Interest Groups
• Gather insights and feedback, design surveys to identify member need, data analysis and reporting
• Deputise for Member Events and Partnerships Manager at events, as required
• Manage member questions and queries

About You

You will have experience of events administration and cordination, ideally within a membership organisation, with a proven track record of working as part of a team to deliver joint objectives.

You should be an excellent communicator and sensitive to stakeholder relations, passionate about delivering impactful work, with a proven ability to be highly organised and manage your own workload.

You will need:

• Experience of events administration and of using a CRM system
• Demonstrable experience of MS Office, particularly Word and Excel
• Excellent time management skills, attention to detail and an ability to consistently meet deadlines
• Excellent interpersonal skills and a track record for collaborative working and building sustainable relationships at all levels
• Excellent written and verbal communication skills.  Able to assimilate information clearly and prepare appropriate, clear and concise content
• Ideally, knowledge or experience of working for a membership organisation or in the charity sector

In return, you will have a supportive team, where you can shape your role and the direction of your work, and the opportunity to be involved in new, exciting and ambitious projects.

Benefits Include:

• 10% Employers Pension Contribution
• 28 days annual leave plus Bank Holidays as a minimum
• Flexible Working
• 2 hours per week Wellbeing time out for full time staff
• Apprenticeships, training and development opportunities
• Health Cash Plan
• Company Rewards
• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining which vacancy you are interested in (Scotland or England based GO position), your interest in the role, how you meet the job description and person specification. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Member Relations, Event Administration/Delivery, Membership Engagement, Marketing and Communications, Working in a Charity or Membership Organisation. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Severn Wye is looking for a caring, confident individual to support people facing fuel poverty and champion energy efficiency.

This role is at the forefront of what we do as an organisation. You will be working across Gloucestershire or Heerfordshire or South Gloucestershire , visiting people in their own homes and giving advice at community events.

This role is home-based but requires extensive travel within the area. It can be either full or part time.

As a Community-based Energy Adviser, you will focus on supporting and educating individuals and families who face barriers to accessing energy services and may be in fuel poverty. You will be working with people in their homes or advising them at events in their local community. You will support them through the process of managing and reducing debt, accessing funding and engaging with smart technology.

This can be a demanding role – some of your clients will be facing huge challenges – but it is extremely rewarding and you will be making a measurable difference to people’s quality of life. You will give at-risk consumers the knowledge and confidence to be more engaged in their energy use and able to make sound decisions to manage it — ultimately putting money back in their pockets and improving their resilience and wellbeing. You will be a positive, intuitive and caring ally, empowering people who are overwhelmed by the world of energy and who may be facing multiple economic and societal challenges.

A DBS check will be needed: Severn Wye will pay for this.

Why you’ll enjoy working with us

Severn Wye a great organisation to work for. We love what we do. You will enjoy a relaxed and supportive work environment, and colleagues who are knowledgeable, generous and committed to making a difference. Our flexible working arrangements are designed to accommodate the work/life balance our people need depending on where they are in their life and career, which means we benefit from the experience and enthusiasm of employees of all ages and backgrounds.

We’ll provide the training you need to help you grow in your role and get to grips with the energy landscape. You’ll start on 24 days annual leave increasing to 29 days, plus bank holidays. You’ll have excellent support for the future such as Group Life Assurance and a company pension scheme with employer contributions of 7% when you put in 5% or more. We get together regularly for social events and look after you outside work hours with employee discounts on a range of outlets, including discounted gift cards and cashback.

If this sounds like an environment in which you’d thrive, we’d love to hear from you.

We Are Survivors are looking for therapists to come and join our ever-growing Community Services team.

The organisation has an ambitious strategy to ensure that #NoMaleSurvivorsIsLeftBehind and is looking for several new members of staff to help us achieve this.

You will help us to provide key services across Greater Manchester. The Community Team is made of Therapists and Community Development Workers to support men and boys to access the services they need. The roles we are recruiting are to grow this from our central hub wider across Greater Manchester.

Trauma Informed Therapist (Part Time)

Role Purpose

To deliver quality assured trauma-informed therapeutic services to primary and secondary beneficiaries.

Main Duties and Responsibilities

• Deliver trauma-informed therapeutic services.

• Accurately record clinical interventions.

• Undertake specific therapeutic projects as directed by the Senior Management Team

Senior Trauma Informed Therapist (Full Time)

Role Purpose

To deliver quality assured trauma-informed therapeutic services to primary and secondary beneficiaries.

Main Duties and Responsibilities

• Lead peer-mentoring support to trauma-informed therapists.

• Deliver trauma-informed therapeutic services.

• Lead accurate clinical record keeping of therapeutic service interventions.

• Lead the supervision of therapeutic services waiting lists.

• Undertake specific therapeutic projects as directed by the Senior Management Team.

Do you feel you could support We Are Survivors in providing key services to male survivors and their loved ones? Then take a look at the role profile we have available below:

• 1 x Full-Time (37.5hrs) Senior Trauma Informed Therapist - £29,870 
• 1 x Part-Time (22.5hrs) Trauma Informed Therapist - £27,810 (FTE)

This is a varied and interesting role where you will oversee and manage our day to day operations. Join and help lead a team of dedicated individuals as we shape the future of our charity which is growing and expanding daily.  Responsible for the efficient, compliant and effective running of the operational underpinning with an exciting opportunity to help shape our future growth and realise our vision.  You will work as a valuable member of the senior leadership team and assist the CEO directly with the delivery of our strategic aims.  The successful candidate will be intrinsic in planning, implementing and delivering successful operations.We are looking for a special individual with a heart centred approach to ensure the delivery of exceptional work with families and people at the heart of everything they do from an operational prospective.  This is a very rewarding role within a small, organic charity where you will be able to measure the impact you make to others first hand.

Full job description and person specification are available with this ad.

We have opportunities available for 2 part time  Carer Assessment Officers  to join the team at our Cheshire East Carers Service based in Crewe Cheshire CW1 6GL.

This role will require you to cover all of Cheshire East , therefore access to your own mode of transport is essential. 

Hours up for negotiation at interview

At Making Space we are a team that are driven by a strong set of company values that guide us in our mission to make a positive impact on the lives of those we serve in our community.

Our values of Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready are at the core of everything we do.

Our focus on Kind Hearts is about generously building empathy and connection to create a sense of belonging. We believe that every person deserves to feel like they are a valued and respected.

Tailor making is about nurturing unique relationships to make every day count. We understand that every person’s needs circumstances are different, so we strive to provide customised support and assistance to ensure all those in our care are able to live their best lives.

Dreaming Big is about harnessing imagination to generate confidence in ourselves and others to take the first step. We believe that anything is possible when we set our minds to it and we are 100% dedicated to helping others believe in themselves too.

Having Courage is about committing bravely to working in ways that take us to new places.  We believe that our team at Making Space really do make a real change to those we serve and we must be willing to take risks and be bold in our decision making.

Being ready is about responding to whatever comes our way by moving forward together. We know too well that life can be unpredictable but by working together and being prepared we can overcome any obstacles.

At Making Space we are committed to making a difference in the lives of those in our care, we live and breathe our core values and our looking for likeminded individuals to join our team on our mission to make a positive impact to those in our community who need us most.

In the role of Carer Support Worker you will need to be passionate about empowering and helping carers with a range of matters on a one -to one basis.  You will provide values based support, advice and information to service users and carers ensuring they have access to practical and emotional support.

You will also assist carers to develop coping stratgeies , conduct home visits and carer assessments and provide information about mental health and mental heal services that are available to them.

In this role you will have a unique opportunity to make a difference in the lives of carers and their loved ones.

An NVQ level 2 (or equivalent) in Health and Social Care or willingness to work towards is essential for this role.

On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role. 

We are seeking individuals who can showcase that their personal values align ours here at Making Space.

We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.

Our current benefits include:

• Wagestream – Access up to 30% of your wages as you earn,
• Lifestyle benefits through Bravo Benefits and Health service discounts
• Up to 28 days holidays per year including bank holidays (pro rata for part time)
• We pay double time for Xmas day, Boxing Day and New Year’s Day
• Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
• Access to our library of learning through our e-portal
• Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
• We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
• Travel schemes including cycle to work, car maintenance and 40p per mile travel expenses.
• We run a colleague engagement hub with monthly and annual colleague awards
• Pension Scheme 3% employer contribution as a minimum
• Paid Sick leave

Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer.

We can only accept applications from those who are legally entitled to live and work within the United Kingdom.

Age UK East London are recruiting a helpline advisor to our Tower Hamlets Connect service. Tower Hamlets Connect is Age UK East London’s integrated health, social care and social welfare helpline providing all Tower Hamlets residents with the right advice and support at the right time. Acting as the front door to adult social care in the borough and an independent advice and advocacy service, we provide residents with advice and support to access appropriate services in the statutory, health and voluntary community sector.

Job description

Job Purpose

• To contribute to the delivery of an effective, efficient and safe helpline for the residents of Tower Hamlets.

• To provide information and advice to customers on support and services available in the borough, enabling them to remain as independent for as long as possible and with improved health and wellbeing.

• To act as a first point of contact for Tower Hamlets residents and professionals.

• To ensure accurate and timely case records are maintained to support ongoing service improvement.

• To ensure all referrals to health or social care are appropriate.

Key Tasks

• To act as a first point of contact for Tower Hamlets residents and professionals via telephone and email

. • To gather information required to efficiently triage customers’ strengths and needs and make appropriate referrals.

• To provide information and advice to residents on local services to support prevention and promote independence.

• To actively promote use of the digital portal and signpost to digital support services where appropriate.

• To maintain excellent records of all contacts and enquiries on all relevant case recording and data systems ensuring accuracy, quality and timeliness while complying with statutory requirements and maintaining confidentiality.

General

• To meet regularly with line manager for support, supervision, and appraisal.

• To attend team meetings required.

• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.

• To undertake all training required to fulfil the role.

• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

Functional Links

• The role reports to the Helpline Team Leader.