Customer Service Management Jobs

Do you thrive in a hands-on technical role while also inspiring and leading a team?

Are you passionate about leveraging technology to drive digital transformation in the educational sector?

Can you transform strategic goals into actionable technology plans and ensure their successful delivery?

Are you a senior technical generalist enthusiastic about being in a leadership role?

If your answer is "Yes" to these questions, Learning on Screen is looking for you!

About Us:
Learning on Screen is a leading provider of educational media services, dedicated to enriching the educational experience for post-16 education through high-quality, innovative, and accessible media resources. We support educators, students, and researchers by offering a range of services including broadcast recording, media streaming, and digital archives. Our mission is to leverage technology to enhance learning and teaching in post-16 educational institutions everywhere.

Role Overview:
We are seeking a dynamic Chief Technology Officer (CTO) to lead Learning on Screen’s digital development team. The CTO will drive technological innovation and execute a comprehensive product and technology roadmap, ensuring our digital products and services align with our strategic goals. Reporting directly to the CEO, the CTO will collaborate with key executives to advance our mission in post 16 educational media innovation. Responsibilities include managing a diverse digital team, overseeing high-quality digital platforms, ensuring system reliability and security, and maintaining regulatory compliance. The CTO will play a crucial role in our long-term growth, leveraging emerging technologies and strategic initiatives.

Key Requirements:

• Be Hands-On: Significant experience in writing code and actively contributing directly to digital development projects.
• Lead by Example: Expertise in agile development practices, driving team adoption and improving delivery.
• Relate to People: Strong interpersonal skills to build effective relationships and align the team with strategic goals.
• Represent Technology at a Leadership Level: Ability to challenge and collaborate with the CEO and leadership team, presenting technical concepts clearly. 
• Be Product Focused: Clearly articulate the value of technical work in terms of its impact on the organisation and its members.

Core Responsibilities:

• Technology Strategy Development: Develop and implement a comprehensive technology roadmap aligned with Learning on Screen’s strategic objectives.
• Leadership and Team Management: Lead, mentor, and develop a diverse team of IT professionals, fostering a culture of innovation and continuous improvement.
• Product Development and Management: Oversee the full lifecycle of digital products, ensuring high-quality, scalable, and user-friendly services.
• Technical Operations: Ensure the reliability, security, and performance of all technical systems and infrastructure.
• Stakeholder Collaboration: Align technology initiatives with strategic objectives, communicating effectively with stakeholders.
• Cybersecurity, Compliance, and Risk Management: Ensure compliance with relevant regulations and standards, overseeing cybersecurity strategies.
• Data Strategy and Analytics: Develop and implement a data strategy to optimize digital products and services, leveraging data for actionable insights.

Benefits:

• Flexible Working Hours: 4 days (80% / 28.8 hours)
• Remote or Hybrid: Work from the comfort of your home or join us at our London office as needed.
• Competitive Salary: £48,000 to £52,000 actual, depending on experience. (£60,000 to £65,000 FTE)
• Professional Development: We encourage continuous growth and provide resources to enhance your skills.
• Make an Impact: Contribute to the future of digital learning in a dynamic and forward-thinking organisation.

How to Apply: If you are ready to take on this exciting challenge and make a significant impact on the future of educational media, please submit the following to our recruitment page via the "Apply via Website" button below:

1. CV
2. Cover letter outlining your relevant experience and qualifications
3. A completed Equality Monitoring form

Application Deadline: Monday 15th July 2024

 Interviews: W/C 22nd July 2024 

Learning on Screen is an equal opportunity employer and welcomes applications from all qualified candidates. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in driving digital transformation and innovation in educational media!

Salary: £34,500 - £38,324 per annum

Hours/Contract: Permanent - 35 hours per week

Based: Home Based (with option to work from Bocam Park office)

Closing date: 10th July 2024

Interview date: 15th & 16th July 2024

We are dedicated to assisting individuals and families affected by terminal illness and bereavement across the UK. As a Peer Support Service Team Leader, you will play a key part in making a real difference to those in need throughout the UK.

Marie Curie Benefits Package:

• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with childcare cost (T & C's apply)
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance - for all employees
• Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you?

• Annual leave allowance:
  • England and Wales = 25 days plus 8 public holidays (pro rata)
  • Northern Ireland = 25 days plus 11 public holidays (pro rata)
  • Scotland = 25 days plus 10 public holidays (pro rata)
• Competitive Policy for parental/sick leave
• Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes
• Flexible Working
• Free DBS/PVG/Access NI

What we are looking for:

• A confident leader with line management experience of both staff and ideally volunteers.
• Excellent communication and interpersonal skills as well the ability to influence, enthuse and work collaboratively with colleagues.
• Managing emotional support services can be challenging at times, you will need resilience to deal with difficult situations in a busy virtual environment,
• Someone with an eye for detail and a passion for continuous improvement opportunities.
• Whilst this role predominantly involves day to day operations, you will be an ambassador for our department and services, so experience with media and PR interviews would be beneficial.
• Ideally you will come from a charity, health or social care background or have demonstrable customer service management experience from a similar industry (such as a contact centre).

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

Joining our Information & Support Team at an exciting time of growth in this new role, you'll provide crucial operational management for Marie Curie's Peer Support Services - our telephone companion and bereavement services. You'll line manage our Volunteer Co-ordinators and Peer Support staff ensuring the high quality provision of emotional support offered by over 150 volunteers, and be responsible for the development and expansion of these services, at a time when we know that more and more people need our support.

Whilst this is a busy role, responsible for the delivery of two growing services, the fulfilment that comes from seeing the positive impact on someone's life that we have supported, makes this role incredibly rewarding.

In this role, you will:

• Manage the day-to-day operations of Marie Curie's Peer Support Services to provide volunteer-delivered emotional support by phone to people living with a terminal illness, carers, family and friends as well as those who are bereaved from terminal illness.
• Line-manage a team of Volunteer Co-ordinators and Peer Support Officers ensure a high-quality service is provided to all service users and volunteers are recruited, trained and managed at the highest standard.
• Be responsible for service key performance indicators (KPIs), governance, leading on design and delivery of training to volunteers, and proactively managing the quality of our services.
• Alongside the Team Leader of our Support Line, act as a safeguarding lead, ensuring that all policies and procedures are followed and staff and volunteers receive the support that they need to deal with difficult situations.
• Support the growth plan for the services by proactively identifying opportunities to develop the services, working in partnership with other teams, and being an ambassador for the services within Marie Curie, and externally as required.

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via our recruitment team.

This role will be subject to receiving a Basic criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

The Motor Neurone Disease (MND) Association is dedicated to supporting and empowering people living with and affected by MND.

We are seeking an enthusiastic and dedicated Area Support Co-ordinator to lead, manage and support teams of volunteers, develop, and maintain relationships with local services, and ensure that people living with and affected by MND receive an exceptional service, improved support, and are at the heart of our care initiatives.

A fundamental part of the role is ensuring individuals affected by MND receive tailored support. Your responsibilities will include leading and coordinating volunteer activities, developing branch and group capacity, and establishing new groups as needed.

A key focus will be understanding local needs and collaboratively planning, designing, and delivering support activities. You will build and maintain excellent relationships with our wonderful volunteers, care centres/networks, care co-ordinators and multi-disciplinary health and social care professionals, hospices, other partners.

We are in search of someone who can:

• Identify and address support issues by working with volunteers and individuals affected by MND.
• Guide collaboration within the branch and group network, fostering a supportive environment.
• Proactively manage the recruitment, selection, and induction of volunteers.
• Facilitate local learning, development, and networking opportunities for volunteers in collaboration with Association colleagues.
• Enable effective communication between volunteers, staff, and the wider Association, promoting a culture of collaboration.

This opportunity is home-based with travel requirements across Hertfordshire and Essex.

What are we looking for?

• Experience of leading directly managed and/or coordinating self-managed groups of volunteers.
• Skills to identify, assess, and respond to support needs through a person-centred approach.
• Understanding and delivery of care and support services in the statutory, private and/or voluntary sectors including value and challenges of volunteering.
• Experience of working with vulnerable people and/or carers and families.
• Demonstrable understanding of the management of risk and safeguarding.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:
• Cycle to work
• Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience of leading directly managed and/or coordinating self-managed groups of volunteers.
• Skills to identify, assess, and respond to support needs through a person-centred approach.
• Excellent communication, interpersonal and presentation skills.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

HR / Payroll System Implementation Project Manager

Birmingham base - Hybrid  

£47,000 per annum, Excellent benefits and leave 

Fixed Term Contract – 15 months Maternity Cover 

35 hours per week 

Closing date: 7th July 2024

Interviews: 10 July 2024 at our Birmingham office 

An exciting opportunity has arisen for a dedicated HR Systems Project & Implementation Manager to join a busy, friendly, supportive, HR team.  You will be responsible for the implementation of our clients new HR Core, Onboarding and Payroll systems, designing, configuring and testing of processes for seamless transition to the new HR system.

This is an important role for the Trust, and a unique opportunity for a highly motivated individual to deliver all three systems on time and in line with requirements. 

With proven technical expertise in HR technology implementation, configuration and data management (preferably IRIS Cascade), you will collaborate with HR subject matter experts to create streamlined workflow automation process maps to maximise efficiency and minimise disruption to users.  You will possess proven project management skills in system implementation, together with a sound knowledge of HR policy, processes and procedures and how these adapt to workflows in the system.

A strong communicator, you will be able to convey complex information to diverse audiences, together with experience of collaborating with multiple stakeholders at all levels of the business, as well as external system providers.  You need to have experience of project management methodology to track progress and writing highlight reports for senior management. You will also have sound experience of payroll systems, preferably IRIS Cascade.

As well as advanced proficiency in IT and excellent MS Office skills, you will also possess an enquiring mind to identify user requirements together with strong organisational and time management skills.

You will be CIPD qualified and ideally hold a Bachelor’s degree in HR Management Information Systems, or Data Analytics but this is not essential. 

This is a hybrid role. Thrir modern office is based in Birmingham, and you will need to be flexible on the days you attend per week. 

If you are a positive, hard-working individual, with a can-do customer focussed attitude and a great sense of humour, then they would love to hear from you!  In return you will receive an amazing benefits package including 29 days annual leave, buy and sell of annual leave, contribution to health care costs, wellbeing allowances, EAP, cycle to work scheme, free onsite gym and exercise classes to name a few! They also have an active social committee if you are a social butterfly! 

Our client will only use the data you supply to them in CVs or application forms for recruitment purposes. This data will be held for twelve months. For further information please refer to their Privacy Notice for Job Applicants, available on the vacancies page of their website. 

Our client take diversity seriously and are committed to making diversity and inclusion a part of everything they do. They strive to create a workplace that reflects the communities they serve, and their vision is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and make the Trust an employer of choice. 

Our client are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds. Tehy use a blind recruitment system which hides your personal details such as name, address, gender, ethnicity, sexual orientation, educational institution to ensure all candidates are on a level playing field. Personal details will only be revealed once the application has been shortlisted. 

Can you inspire and be inspired? Can you motivate others to deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you whilst you develop and lead a team of up to 25 stores in the Newcastle and surrounding area to success.

At Barnardo's we believe in children the funds we raise in store support the most vulnerable children and Young People in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in your area, you will take full ownership of the day to day management of your stores, you'll maximise their income and lead and inspire your team of managers.

You will have a sound retail management experience, which will ideally be from a multi-site environment; you will have shown in your experience an ability to achieve budget, revenue, cost and profit targets as well as KPI's. You will be an outstanding leader who can bring team building and organisational strengths to your team alongside ensuring that the very highest standards of presentation and customer services are upheld throughout your area – your aim will be to make your store's the best in town, for customers to visit and for your colleagues to work in.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available. Please read this before applying to ensure that the job matches your skills and experience. It is a requirement of this role to hold full time driving licence for a minimum of 2 years.

*As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

About the role

We are looking for someone with experience in facilities and contract management, and the drive and desire to find solutions and complete projects to a high standard. You’ll need to be highly organised and self-motivated, with the ability to multi task. You must be a compelling advocate for the work of the Trust.

This role manages the Trust’s office facilities, ensuring they are safe, clean and support a positive working environment for staff and volunteers. The post holder will manage contracts, striving to secure competitive prices, support with IT alongside the Trust's IT service provider, and identify and coordinate improvements to the Trust buildings. This role also manages the Business Support Officer.

The Facilities Manager role is for a 10 month fixed-term maternity cover with the possibility of an extension. We would consider between 30-37.5 hours per week, worked across 4 or 5 days. Other options may be considered for the right candidate.

Application deadline

9am on Friday 26th July

Interviews:
In order to remain flexible with the summer holiday period, shortlisted candidates will be invited to attend an interview either in person or online during the weeks beginning 5th, 12th or 19th August 2024.

How do we support you?

The Trust strives to be a positive employer supporting our staff through flexible and hybrid working, and training and development. We recognise the importance of our staff team and looking after their health and wellbeing. Our values and expected behaviours reflect the culture which the Trust seeks to maintain to ensure productive, efficient, effective and pleasant workplaces and roles.

In support of this, we offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out more on our website.

For more information on the role and the application process, please download a Recruitment Pack. 

About the Trust

Herts and Middlesex Wildlife Trust is a local nature conservation charity. You will be joining the Trust in the year we celebrate our 60th anniversary. Standing up for wildlife is as important now as it has ever been and our aims are to see more land in recovery for nature and more people inspired to take action.

Our staff team is enthusiastic, friendly and committed to making a difference.

ALDER HEY CHILDREN’S CHARITY

Job Title: Assistant Shop Manager

Reporting To: Old Swan Shop Manager

Salary: £24,825 - £26,603

Hours: 37.5 hours per week

Location: Old Swan, Liverpool

Job Purpose:

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan.

The Assistant Shop Manager will be an integral part of the wider Charity team. 

Main Duties/Tasks:

You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be an ambassador of Alder Hey Children’s Charity on the high street.

Income generation

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met.

• Support the team to maximise income from Gift Aid on donated products.

• Work with the wider Charity team to promote and support fundraising activities and events.

Volunteers

• Support and management of a team of volunteers.

• Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.

• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop   team in the absence of the Shop Manager.

• Help to provide and support ongoing training and development for volunteers.

• Work and treat staff and stakeholders in accordance with the Charity’s values.

Health & Safety (in conjunction with Shop Manager)

• Ensure the shop adheres to Retail Health and Safety regulations.

• Ensure the Health and Safety of staff, volunteers, and customers.

• Help to ensure staff and volunteers are trained in manual handling.

Stock Control (in conjunction with Shop Manager)

• Ensure continuous, sufficient levels of high-quality stock.

• Be responsible for deliveries and stock controls.

• Ensure stock is appropriate to the business and priced accordingly.

• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates.

Customer Service

• Be professional, patient and have a ‘people-first’ approach to customer services.

• Be committed to the principles of equality, diversity, and collaborative working.

• Set high standards of cleanliness, display and merchandising.

• Establish quality standards, consumer safety and ensuring continuity.

• Play a key role in enabling the shop to represent the Charity’s values.

The charity is currently conducting a four day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four day working week. The trial is monitoring the benefits of a four day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.

Our Values

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

How to apply

You can apply by clicking the link below. Applications must include your CV and a covering letter which answers the following questions:

· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

· Why do you want to work for Alder Hey?

Additional information is included within the Job Description and Person Specification.

Closing date: Sunday 14th July 2024

Interview date (to be held at Alder Hey Children’s Charity Shop – Old Swan): Thursday 25th July 2024

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

Are you passionate about developing ministries which inspire and equip Christians in the workplace and to share the good news of Jesus Christ across cultures? Are you keen to see East Asian workplaces transformed by the good news of Jesus Christ?

OMF International is seeking to develop its strategy to better facilitate the equipping of people in the workplace in being involved in cross cultural missions to East Asian peoples. To do this, we are looking for a self-motivated Workplace Ministry Manager to develop this ministry within OMF UK as an effective and accessible pathway for people to use their vocation in the marketplaces of East Asia to share Jesus Christ.

The ideal candidate will demonstrate proven experience in building purposeful networks across cultures, developing organisational infrastructure and an ability to identify workplace opportunities and create promotional resources. In addition to this, the candidate should have excellent organisational skills, interpersonal skills, and a strong personal drive to grow and develop this workplace ministry pathway into the workplaces of East Asia. Above all, the ideal candidate will have a deep commitment to world mission and to sharing the good news of Jesus.

Prospectus is delighted to be partnering with the Charities Aid Foundation as they look to recruit a Private Client Manager. Registered as a dual charity in the UK and the US, CAF works closely with citizens across the world to maximise their financial efficiency when giving to their preferred charities.  
       
They are now looking to welcome on board a Private Client Manager to manage a portfolio of high net worth individuals, building strong relationships and educating clients on the work their charity partners are doing. This is an excellent opportunity for candidates looking to break into the charity sector by managing donors and charities across the world. Familiarity with, and experience in, the charity sector is desired but not essential.  
       
Reporting to the Senior Private Client Manager, you will primarily be responsible for the account management of major gift donors seeking assistance in their philanthropic endeavours. When developing new business, you will explain and sell the charitable services to individuals, grantees and business leaders against sales objectives, which are financial, activity and behavioural based. The Private Client Manager will also be responsible for updating the Board and management committee on business development progress and account management highlights.   
       
This is a fantastic opportunity to network with major donors and both domestic and international charities, provide excellent customer care, and learn extensively about the beyond profit sector.    
       
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

We are looking for a GP with experience of providing healthcare to excluded groups outside of regular healthcare settings to play a key clinical role in the development and delivery of services that will support equal access to primary medical services for people seeking asylum in contingency accommodation in Northeast London. The outreach service will offer initial health and social assessments, urgent care, and will facilitate GP registration and, and support access to wider healthcare and support services within the area through direct referrals and signposting, and coordination with other local services and partners.

You will lead by example, with your demonstrable experience delivering person-centred, compassionate care to people seeking asylum or other excluded community, as well as deploying your effective advocacy, coordination, and multi-tasking skills. The role requires emotional agility, and resilience, especially when dealing with complex situations such as mental health crises, trafficking, and homelessness, where you will draw on your experience to manage complex situations calmly and compassionately. You will be someone who thrives in a dynamic, fast-paced environment, is committed to high standards of care, and will be able to work productively and constructively within a close knit team by demonstrating an open and responsive attitude and using your excellent communication skills.

You will have strong IT skills and ideally a driving licence to be able to support us to deliver our services in our dedicated mobile clinic vans. You will have the skills to work independently and manage your own and volunteers' health and safety, sometimes working alone.

Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply. 

Closing Date:

Monday 22nd July at 9am.

How to Apply 

To apply, please submit your CV & Covering Letter to the email address provided on the website, with the following details:

- Why you would be interested in the role

- Number of days

- Contract length

Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.

Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted. 

The Head of Strategic Projects and Management (Maternity Cover) will be pivotal in the Strategic Management Department, which is a supportive and hard-working team playing a critical role in the organisation. This role involves leading strategic and project management efforts, along with reporting for the Foundation and Academy Trust, to ensure a unified approach to strategic and operational changes. The individual will conduct research to identify, propose, and lead specific projects that enhance the organisation’s development and operations. Additionally, they will spearhead the execution of the Academy Trust’s growth strategy as agreed upon.

Purpose of the role

The Head of Strategic Projects and Management (Maternity Cover) will play a key role in the Strategic Management Department. The postholder will lead strategic and project management and reporting for the Foundation and Academy Trust, ensuring that there is a coordinated approach to strategic and operational change. The postholder will lead research, identifying, proposing and leading specific projects which will enhance the organisation’s development, operations and reach. The postholder will also lead the delivery of the Academy Trust’s growth strategy in its agreed form.

Responsibilities

Strategic Development

• Identify, propose and lead strategic development opportunities for the organisation. Conduct sector research to ensure that the Foundation’s strategy is data and environment-informed. Keep abreast of political developments in relation to MAT growth and development and investigate emerging opportunities in the field. Produce feasibility studies for prospective longer-term growth and development options in line with the overall Foundation Strategy.

• Develop and maintain an organisational analysis, including undertaking and presenting research on potential joiner schools and strategic partners, such as for joint ventures and new initiatives. Champion the Foundation Office’s adoption of Microsoft Viva Goals and the Objectives and Key Results (OKR) framework across various leadership groups, leveraging the platform as a tool for collaboration and strategic planning. This includes the delivery of training workshops and either leading or overseeing regular check-ins. Monitor and track major projects across the Foundation, supporting colleagues where required with project management oversight, visibility of key activity and effective resource allocation. Roll out and then embed the new major projects approval process across Academy Trust schools, ensuring consistent usage of the documentation and a commitment to continuous improvements. Maintain an engagement plan designed to attract and secure new joiner schools and strategic partners. Review and refine joiner school and strategic partner criteria on an ongoing basis in response to internal and external drivers. In collaboration with the External Relations Department, develop marketing and communications collateral linked to both the departmental and growth strategy.

Project Management and Reporting

• Have oversight of and manage the methodology, quality assurance and compliance of major organisational projects, ensuring that these projects are well-planned and well-executed, with appropriate approval, resourcing and evaluation. With the support of others, embed effective reporting processes across the organisation so that the Foundation Executive Committee and governance Groups, Committees and Boards benefit from a comprehensive schedule of reported information.

Growth Projects

• Conduct growth research with a focus on the current educational and political climate, looking to the Department of Education and West Midlands Regional Directorate for changes and updates to relevant policy. In the event of an academy conversion, transfer, or merger, the postholder would also undertake the following duties:   Convene and manage a project group comprised of representatives from the school, the Academy Trust and Birmingham City Council if appropriate. Manage all project documentation (including a comprehensive and regularly updated project plan, a register of risks and issues, an action tracker, project meeting notes, and reports to Trustees). Lead a thorough due diligence process. Support the incoming school to run a consultation process. Liaise with the Academy Trust’s legal advisers, Birmingham City Council, the DfE and other parties to bring about the completion of necessary land transfers, funding agreements, commercial transfer agreements and any required supplementary agreements. Manage the school’s integration into the Academy Trust’s operating model, ensuring that operational leads from relevant departments are kept informed of the project’s progress and issues and deliver any integration requirements. Act as a point of contact and support for operational leads, presenting issues and information arising from the due diligence process advising where actions are required. Develop and manage conversion budgets in collaboration with the Finance Department. Report to the appropriate board on project progress and risk mitigation.

2026 Foundation Strategy

• Prepare for the next iteration of the Foundation Strategy, supporting the Chief Executive Officer and Director of Strategic Management to research, write, communicate, refine, and then implement the strategy.

Leadership and Management

• Deputise for the Director of Strategic Management. Be accountable for the achievement of relevant objectives and associated key performance indicators set from the Foundation Strategy. As appropriate, represent the Foundation’s and Academy Trust’s interests in relevant internal and external fora. Play a full part in the life of the Foundation’s and Academy Trust’s communities and support its ethos. Be responsible for ensuring that relevant Foundation and Academy Trust policies are effectively implemented. Produce papers and report to appropriate Boards, Committees and Advisory Groups. Any other tasks which may be agreed from time to time with the post holder.

The post holder will be required to attend meetings (including evenings) and to travel off-site. 

This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.

General responsibilities and duties

• To support the wider department which is comprised of Governance and Risk and Compliance in addition to Strategic Projects and Management, providing ongoing advice and guidance to schools within the Foundation and growing the reputation of the department.
• To develop a clear understanding of the Foundation’s vision, mission, and strategic aims and to actively support these.
• To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
• To identify and undertake relevant training to enable continuing professional development, where resources allow.
• To prepare for and proactively engage in the performance review cycle with your line manager.
• To attend appropriate internal and external meetings, as directed by your line manager.
• To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.

Person Specification

Knowledge and Experience

Essential

• Demonstrable experience of working in a project management environment within a complex organisational setting
• Knowledge of and experience in successfully applying recognised project management methodologies
• Experience of producing comprehensive research papers
• Experience of driving change and an ability to work on short and long term projects simultaneously to deliver against organisational objectives 

Desirable

• Experience of working in an education environment
• Proven experience of delivering an academy conversion or transfer project to the desired outcome, on time and to budget
• Proven experience in the interpretation and application of legal advice
• Understanding of the educational landscape within Birmingham

Qualifications

Essential

Qualified to degree level with significant post qualification experience and in-depth professional knowledge acquired through experience

Evidence of continuing relevant professional and personal development

Competencies

Leader

• High expectations for all
• Collaborative spirit
• Vision
• Integrity
• Openness to learn  

Leading

• Shaping the future
• Unlocking potential
• Ensuring impact
• Creating collective efficacy
• Contributing to Birmingham and beyond  

General

• Highly developed written and verbal communication skills with substantial experience of writing succinct papers and documents and presenting information to senior stakeholders  
• Strong attention to detail and ability to analyse complex data
• Numeracy and analytical skills sufficient to be able to manage budgets effectively
• Excellent relationship building skills, with the ability to harness collective strengths and work cross functionally to deliver success
• An excellent communicator, influential, credible, calm under pressure and able to deal effectively with a diverse range of issues
• Authoritative but diplomatic, willing to challenge constructively with strong influencing, persuading and negotiating skills
• Ability to work effectively with senior stakeholders and suppliers displaying confidence and gaining trust
• Politically astute and sensitive to the priorities and dynamics of a large educational organisation
• Self-motivated and able to use initiative to plan work effectively and prioritise tasks, staff and resources and work methodically under pressure
• A pragmatist with a positive and can-do attitude, willing to be hands on and understand the details where necessary
• Highly competent in using Microsoft Office applications
• Holding and articulating e a clear set of values and strong moral purpose that aligns with the Foundation’s mission An outstanding ambassador for the Foundation, displaying the Nolan principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership
• Committed to safeguarding student safety
• Committed to equality, diversity and inclusion
• A customer focus, understanding a range of needs and delivering on those needs within the wider organisational priorities
• Ability to deliver at pace
•  

The Schools of King Edward VI in Birmingham is an educational charity supporting twelve schools and is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role.

CHARITY NUMBER: 529051

Inside Job consultant – Social Impact - London

Passionate about making a real difference? Want to help shape and grow a dynamic employment initiative that is reducing reoffending and changing lives by helping people who have served a sentence into work?

About us

Inside Job, is an Employment Consultancy with a difference. It was co-created by a serving prisoner, who is very much part of Our Team, and the Charity, Beating Time. Recognising the huge barriers people who have served a sentence face to re-entering the workplace, we realised a specialized service was needed. A service which collapses the space between Employers, who want to use their recruitment policies to achieve social impact, and people who are in prison. A service which understands those challenges and works collaboratively to remove them. Employment reduces reoffending by 50% - this is a job worth doing.

Inside Job is unique in 2 ways:

1. We recruit and train serving prisoners as Recruitment Consultants who provide us with our candidate pipeline and work closely alongside us.

2. We take employers into prison to interview Candidates. Job offers are made there and then.

We are an award-winning organisation (Winner of the Robin Corbett award 2020 for prison reintegration & 2 High Sheriff awards) and are powered by individuals who are fuelled by purpose and passionate about what we do.  

About the role

This role will support and work alongside our London Programme Lead and the Senior Management team. You will also work alongside our prison peer-led team in HMP/YOI Isis and any other London Prisons we take on.

Support our Peer-led Recruiters in custody to identify and support Inside Job candidates. Assist with CV and Disclosure writing and help build a pipeline of candidates.

Work closely with the Prison Employment Lead and build a strong relationship with the relevant prison staff in the Activities and Resettlement Teams and at Governor level to support and facilitate Inside Job.

Support the London Programme Lead to engage employers and plan monthly interview surgeries.

Build relationships with the identified local and national employers and to promote Inside Job and Beating Time to them.

Support our Job Candidates to find work in the community on release from prison.

Support the Inside Job Team and the Senior Management Team in drawing up and developing a strategy to identify and target local and national employers in a range of fields who can offer jobs to people leaving prison.

Building relationships with local Probation offices and staff, DWP/Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and any other official and/or relevant third sector/voluntary organisations to promote Inside Job and Beating Time to them with the aim of creating more referrals and opportunities for Candidates, creating stronger support networks for Candidates and Inside Job and to help embed Inside Job and Beating Time as a key part of the community.

Keeping up to date records with all relevant data on the Beating Time system to assist with monitoring the effectiveness of the programme, supporting funding applications, reporting to prisons and funders and to allow review and adaptation of the strategy.

Case Management. Maintaining an up-to-date list of all programme participants and release dates and identifying where there are employment needs.

About you

Be able and willing to work in Prisons and YOIs

A strong work ethic

An empathetic and understanding approach when working with candidates.

A good understanding of the barriers faced by people with convictions in accessing employment.

An interest in employment, The Local Labour Market and Industry trends.

Recruitment or Case Management experience is essential.

Able to approach new businesses with Inside Job offering and confident to conduct presentations.

Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others.

Strong administration skills with IT (MS Office) and well organised

Desire to be part of a small dynamic team, where you will be required to be both creative and pragmatic.

You will have strong writing skills and will be able to write good CV’s and Disclosure Letters.

Benefits of working for us

Part of something that is truly innovative and has potential to become ground-breaking.

Joining a talented team of high performers

Having real social impact

Competitive pay with benefits.

At Inside Job we value equality, diversity, and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy, maternity, or convictions.

Please include a covering letter explaining your interest in Inside Job and this position as part of your application / CV document.

Make a real difference to the lives of people with disabilities.

“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager

“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

About the role

As Assistant Shop Manager at Scope's Torquay shop, you’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. You will be able to use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.

About you

You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Permanent - 21 hours per week.

Location - Scope's Torquay shop - 120 Union St, Torquay, TQ2 5QB

Shop hours

It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Scope benefits

We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:

• 35 days annual leave
• Flexible working (where we can)
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today! 

Please note that successful candidates will be subject to an enhanced DBS check. 

Training and Partnerships Officer

Part-Time 28 hours per week over 4 days | Permanent | Hybrid | Closing Date Sunday 28 July 2024

Salary: £22,400 pa (pro rata to £28,000 FTE)

Job Reference: TPO1 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent Training and Partnerships Officer to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic role working with a small team supporting the planning and delivery of a sector-leading training offer, CILIP Learn.  CILIP Learn is an exciting new platform under development for CILIP’s learning and CPD offer to members and the sector.

CILIP prides itself on presenting high quality training events, often in partnership with external training providers. Training sessions are specifically designed for those working across the information, knowledge and library professions. Sessions are currently half-day, online training programmes: making them affordable and flexible to fit in around work commitments, and with the attention to detail to gain valuable skills. All our training events are delivered by experienced trainers, with specialist subject knowledge. This role directly supports the delivery of CILIP training, specifically training contracted by employers, and training delivered through partnerships.

The role

Reporting to the Director of Sector Development and working closely with the CILIP Learn Development Manager the Training and Partnerships Officer will support in the delivery of CILIPs training offer. 

The ideal candidate will have a broad experience in delivering or overseeing training delivery, online events and webinars, managing successful relationships with stakeholders and have strong IT skills.  The main responsibilities of the role include:

• To work with the Director of Sector Development and the CILIP Learn Development Manager to deliver a market-leading training offer for CILIP within CILIP Learn. To deliver and evaluate a portfolio of training events, building effective relationships with training providers.
• To support successful contract and stakeholder management related to the training partnerships and training contracts.
• To develop and maintain systems and processes which ensure that the development of the CILIP Learn offer is based on data, evidence and market intelligence.

It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and bring their transferable skills to the role.

The role is 28 hours per week, ideally worked over 4 days but we are open to discussions around the working pattern for delivery of this role. 

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 25 days' annual leave plus public holidays (increasing after 3 years’ service) pro-rata for part-time employees
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme
• Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
• The option to buy up to 5 days' additional annual leave
• Cycle to work scheme
• Contribution to eye tests and flu jabs

Registered Charity No 313014