Customer Service Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about animal welfare? Ready to lead a dynamic team and make a real difference? Little Valley Animal Shelter is on the lookout for a dedicated and enthusiastic Animal Shelter Manager to join our growing and evolving organisation.
Why This Role is For You:
● Fantastic Salary and Perks: Earn £33,000 per annum (DoE)
●On-site 3 bedroom accommodation, with a brand-new loft conversion that includes an ensuite bedroom and a study/dressing room. No commute means you can dedicate more time to the animals and the amazing work we do.
● Lead From the Front: Inspire, recruit, train, and lead our dedicated staff and loyal volunteers. Your leadership will be the heartbeat of our Shelter.
● Make a Difference: Every day, you’ll be making a tangible impact on the lives of countless animals, providing them with the care and love they deserve.
The Mission:
● Staff & Volunteer Management: Create an environment where both staff and volunteers feel valued and motivated. Your leadership will ensure that the Shelter is always operating at its best. Promote our Shelter’s work, engage with the public, and foster a community of supporters.
● Animal Welfare: Oversee the intake, care, and rehoming of our animals. Work closely with veterinary professionals to ensure high standards of animal care.
● Facility Management: Keep our Shelter in top shape, ensuring it’s a welcoming and safe place for both animals and visitors.
What You’ll Do:
● Lead & Inspire: Manage and develop a team of passionate staff and volunteers.
● Champion Animal Care: Oversee daily routines, health checks, and behavioural support for our animals.
● Optimise Operations: Ensure our Shelter runs smoothly, from maintenance to budget management.
● Build Relationships: Engage with the community and promote Little Valley to gain support, volunteers and donations.
Why Join Little Valley Animal Shelter?
● Career Growth: Be a part of our exciting journey as we continue to grow and evolve. Your contributions will shape the future of our Shelter.
● Community Impact: Play a vital role in improving animal welfare and creating a compassionate community.
● Live Where You Work: Enjoy the convenience and connection of on-site accommodation, allowing you to be fully immersed in your role. (If you live in close proximity of the Shelter already, living on-site may not be compulsory and will be open to formal discussion)
● Regeneration: We are embarking on several ambitious projects which will re-shape and future-proof our Shelter. Be part of our regeneration.
If you're ready to embark on a rewarding career where you can truly make a difference, apply now and become a key player in Little Valley Animal Shelter's inspiring journey. Let's create a brighter future for animals together!
For the full Job Description and Person Specification, please refer to the downloadable document below:
If you have any questions concerning any particular aspects of this position, our CEO Hugh Lowson is happy to discuss over the phone or via a video call.
Apply Today!
Please apply with a CV and covering letter
Our mission is to offer compassionate care and facilitate the rehabilitation and rehoming of animals across Devon.
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The client requests no contact from agencies or media sales.
PURPOSE OF THE POST/RESPONSIBILITIES
Caudwell Children is a national charity which works to change the lives of disabled and autistic children; change society’s understanding and acceptance of disability; and change public perceptions of the important role that charity plays in society.
Based from the award-winning Caudwell International Children’s Centre in Staffordshire, we seek an experienced relationship manager with the ability to identify opportunities and develop relationships to raise funds which support the charity’s expanding service delivery.
Responsible for the ownership and development of sponsorship and associated donor relationships, this role will play a pivotal part in helping to grow the charity’s fundraising income and helping to change the lives of autistic and disabled children across the UK and beyond.
The successful candidate will join a growing team of enthusiastic fundraising professionals aimed at improving the donor experience and growing the charity’s fundraising income.
The role will be part of the Community Fundraising strand and will be responsible for sponsorship income lines including, but not limited to:
- Event Sponsorship
- Service Sponsorship
- Facilities Sponsorship
- Activity Sponsorship
Through the identification of individuals, businesses and brands which align to the charity’s activities the successful candidate will be required to develop the sponsorship offer, cultivate and secure partnerships, then manage the delivery/reporting of agreed deliverables.
Success will be supported and monitored by the Director of Corporate Fundraising against KPI’s including lead generation, conversion rates and income growth.
Relationship development will be documented and reported using the charity’s dedicated CRM system (currently Raiser’s Edge).
PERSON SPECIFICATION
- Demonstrable experience in fundraising/sales/relationship management
- Demonstrable understanding of sponsorship as vehicle for brand marketing
- Enthusiastic advocate of relationship management and conversion
- Experience in contributing to a successful sales/fundraising team
- Experience and skill in new business development
- Willingness and ability to undertake basic administrative activities themselves (not expecting of others what you would not do yourself).
- Computer literate, with strong competence in using the mainstream computing packages and products
- Driven, proactive and productive self-starter – able to work efficiently and achieve a lot under their own steam – but not afraid to ask questions when needed
- An enthusiastic, driven and sensitive team member - able to support their peers and encourage others for the benefit of the team
- Well organised – able to prioritise and manage own workload
- Confident, professional and friendly communicator with a hands on approach
- Confident to ensure all work complies with Equal Opportunities, Health & Safety, Data Protection and other policies of Caudwell Children
This Job Description outlines the general ways in which it is expected you will meet the overall requirements of this post.
DISCLOSURE & BARRING SERVICE CHECKS
The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process. All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974). This role is eligible for a Standard DBS check.
Click "apply" or visit our website for further invormation.
Thank you for your interest in Caudwell Children.
To change the world so that disabled and autistic children have the choice, opportunity, dignity and understanding they deserve.
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The client requests no contact from agencies or media sales.
Age UK East London are recruiting a helpline advisor to our Tower Hamlets Connect service. Tower Hamlets Connect is Age UK East London’s integrated health, social care and social welfare helpline providing all Tower Hamlets residents with the right advice and support at the right time. Acting as the front door to adult social care in the borough and an independent advice and advocacy service, we provide residents with advice and support to access appropriate services in the statutory, health and voluntary community sector.
Job description
Job Purpose
• To contribute to the delivery of an effective, efficient and safe helpline for the residents of Tower Hamlets.
• To provide information and advice to customers on support and services available in the borough, enabling them to remain as independent for as long as possible and with improved health and wellbeing.
• To act as a first point of contact for Tower Hamlets residents and professionals.
• To ensure accurate and timely case records are maintained to support ongoing service improvement.
• To ensure all referrals to health or social care are appropriate.
Key Tasks
• To act as a first point of contact for Tower Hamlets residents and professionals via telephone and email
. • To gather information required to efficiently triage customers’ strengths and needs and make appropriate referrals.
• To provide information and advice to residents on local services to support prevention and promote independence.
• To actively promote use of the digital portal and signpost to digital support services where appropriate.
• To maintain excellent records of all contacts and enquiries on all relevant case recording and data systems ensuring accuracy, quality and timeliness while complying with statutory requirements and maintaining confidentiality.
General
• To meet regularly with line manager for support, supervision, and appraisal.
• To attend team meetings required.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
• To undertake all training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
• The role reports to the Helpline Team Leader.
The client requests no contact from agencies or media sales.
Bath Welcomes Refugees (BWR) is a small charity established in 2016 by volunteers with the initial intention of supporting Syrian Refugees. Since then, there have been growing crises across in the world, Afghanistanand Ukraine being the most significant recently.
We provide a wide range of support to those seeking refuge and to make a new life in Bath and the surrounding area. Our servicesinclude providinglanguage tuition , arranging for their education, help setting up homes andproviding other support services to enable them to live independently and settle into the local community.
Whilst we work with other local charities and agencies to provide the support needed by an ever-growing number of refugees and asylum seekers BWR depends on its 250 volunteers and their enthusiasm, invaluable expertise, experience and dedication to provide a range of support to those seeking refuge and to make a new life in Bath.
BWR is looking to recruit a part time Volunteer Coordinator on an initial one-year contract. Reporting to the Operations Officer you will be responsible for recruiting, overseeing induction, training as well as the day-to-day coordination and supervision of our volunteers.
To be successful in this position, you will need to be
Empathetic with BWR’s aims, non-judgemental and flexible around working times.
Have the ability to develop relationships with volunteers, clients and other stakeholders, be resourceful, collaborative and enjoy working with others with diverse experiences and backgrounds.
You should be able to work remotely on your own initiative as well as being a team player working in a potentially high-pressure environment. You will be highly organised, able to manage and prioritise your own workload, be a good communicator and IT literate.
Ideally your experience will include
- Working with volunteers in the charity, not-for-profit sectors.
- Recruiting, training and managing volunteers.
- Supporting and developing volunteers in their roles.
- Good communication and listening skills.
- Working with CRM databases.
- An understanding of the data protection requirements in respect of volunteers and the organisation as a whole.
Outline of the Role
You will be the key volunteer contact, recruiting, co-ordinating training, carrying out background and DBS checks and supporting volunteers in their various roles across the organisation to enable BWR to meet its aims.
- You will work with and provide support to the Operations Officer, Team Leaders, the Refugee and Asylum Seeker Support Coordinator and to ensure we provide appropriate resources to support our families and individuals to meet their individual specific needs.
- Assess the suitability of volunteersin their allotted volunteer role, in conjunction with the Team leader, prior to the end of their probationary period and identify the need for additional training or other support required for the volunteer to be successful in their role.
- Provide information about the work of BWR to potential volunteers and promote volunteering in the wider community to identify potential volunteers.
- Maintaining our Case Management System.
- Liaising with the Communications Team in relation to the website and other digital communications in respect of volunteer activity.
- This is an initial one-year contract, with hybrid working (office and home). The role will require flexibility to attend meetings, liaising with refugee families and asylum seekers either during the day, evening or at weekends within the Bath and surrounding area.
The role is based on 29 hours per week with a pro rata salary of £25-27k full time equivalent (commensurate with experience).
The role will require an enhanced DBS check.
To apply for this role please provide an up-to-date CV with a covering letter explaining in why you would be ideal for the role.
Applications will be reviewed as received.
Interviews will be held - Week commencing 15 July 2024.
For more information, please see Detailed Job Description and Chart of BWR Activities.
BWR is proud to be an inclusive employer that considers applicants regardless of gender identity , sexual orientation, ethnicity, disability, religion , pollical views, marital status or philosophy of life. If you have a disability or special need that requires accommodation or assistance, we will support you during the selection process
The client requests no contact from agencies or media sales.
Events Officer
We have an exciting opportunity for an Events Officer to join the team in this flexible working role.
We are looking for someone proactive, tenacious, and empathetic, as you will be working for a charity that represents 100% of the NHS charity sector in the UK, helping the NHS tackle today’s challenges and tomorrow’s opportunities.
Position: Events Officer
Location: Warwick/hybrid (2 days per week in Warwick office)
Salary: £27,000 - £32,000 per annum
Hours: Full Time (35 hours per week) less two hours paid wellbeing time, 9-11am on Friday mornings
Closing Date: Midnight on Wednesday 24th July
The Role
The Events Officer plays a key role, working closely with the Member Events and Partnerships Manager, membership team and members.
The Events and Training Officer is crucial in delivery of the member offer and strategy, with responsibility for the ongoing support and delivery of building capacity and capability through:
- Impactful member events both online and in-person
- Capturing and responding to member insights
- Member Communications
This is a diverse membership consisting of charities based in hospitals, mental health, community, and ambulance services and across all four nations of the UK. Members are all at different stages of their journey and have in common their drive to grow and deliver greater impact for their patients, staff, and communities. This role will help deliver events across the membership and support opportunities to help develop the whole sector.
Key responsibilities include:
- Support delivery of yearly in-person and remote events programme including flagship Annual Conference
- Create, manage and promote the booking processes for member events
- Design, manage and deliver regular member Webinar Wednesday programme
- Facilitate peer learning and support through Regional & Special Interest Groups
- Gather insights and feedback, design surveys to identify member need, data analysis and reporting
- Deputise for Member Events and Partnerships Manager at events, as required
- Manage member questions and queries
About You
You will have experience of events administration and cordination, ideally within a membership organisation, with a proven track record of working as part of a team to deliver joint objectives.
You should be an excellent communicator and sensitive to stakeholder relations, passionate about delivering impactful work, with a proven ability to be highly organised and manage your own workload.
You will need:
- Experience of events administration and of using a CRM system
- Demonstrable experience of MS Office, particularly Word and Excel
- Excellent time management skills, attention to detail and an ability to consistently meet deadlines
- Excellent interpersonal skills and a track record for collaborative working and building sustainable relationships at all levels
- Excellent written and verbal communication skills. Able to assimilate information clearly and prepare appropriate, clear and concise content
- Ideally, knowledge or experience of working for a membership organisation or in the charity sector
In return, you will have a supportive team, where you can shape your role and the direction of your work, and the opportunity to be involved in new, exciting and ambitious projects.
Benefits Include:
- 10% Employers Pension Contribution
- 28 days annual leave plus Bank Holidays as a minimum
- Flexible Working
- 2 hours per week Wellbeing time out for full time staff
- Apprenticeships, training and development opportunities
- Health Cash Plan
- Company Rewards
- Plus many more great staff benefits!
Please upload your CV and a covering letter outlining which vacancy you are interested in (Scotland or England based GO position), your interest in the role, how you meet the job description and person specification. The covering letter should be no more than 2 sides of A4.
Equality and Diversity
The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.
Other roles you may have experience of could include Member Relations, Event Administration/Delivery, Membership Engagement, Marketing and Communications, Working in a Charity or Membership Organisation. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are at an exciting time in Dandelion Time’s development and will be implementing our new Strategic Plan over the next 4 years. The role of Business, Data and Compliance Manager will play an integral role in supporting the Senior Management Team to do this.
Founded in 2003, Dandelion Time is a growing rural-based charity working with the most vulnerable children affected by trauma and mental health issues. Over the years Dandelion Time has helped thousands of people and intends to transform many more lives as we expand our services in Kent.
In this role you will report to the Director of Finance managing the IT infrastructure, Data Protection, procurement contracts and policy requirements for the Charity to enable it to meet its legal, strategic and operational objectives.
As we continue to grow there is real scope to develop both the role and your own career progression.
People are at the heart of everything we do at Dandelion Time, whether they are our staff, volunteers, or the families we work with. Being hands-on in the natural world is the basis for our activities and creativity at Dandelion Time. We care for the earth, plants, animals and each other. But whatever the role, you will be helping to transform the lives of vulnerable children in our community.
The successful candidate will work 3 to 3.5 days per week over 3 or 4 days. The pro-rated salary for this role is £18,600 for 22.5 hours and £21,493 for 26 hours.
Ensuring we have a happy and healthy work-life balance for all our staff we offer flexible working arrangements to allow you to work in a way that suits your individual lifestyle. Additionally we offer 25 days holiday (pro-rata) with the ability to purchase additional leave, matched pension scheme up to 5% and an enhanced sick pay scheme.
Our stunning farm setting means you can reap the benefits of our beautiful, homely environment and the joys that working in the great outdoors and with animals bring.
Children should grow up in a safe and nurturing environment, to feel loved and free of fear
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The client requests no contact from agencies or media sales.
We're looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You'll feel at home here.
Look Ahead manages a number of young people services in Bracknell and the Royal Borough of Windsor and Maidenhead.
Look Ahead is looking for a highly motivated and committed Housing & Income Officer for an initial 6-month placement to work alongside our support workers and deliver a good quality intensive housing management service to our customers.
The successful applicant will be responsible for all aspects of housing management within the service. This will include rent arrears management, occupancy agreement management, ASB management, void management and some compliance and repair reporting responsibilities. This is not an exclusive list.
You will be based at our local offices in Bracknell, the Royal Borough of Windsor and Maidenhead. You will have significant daily contact with our customers and staff.
This role is a Fixed Term Contract, lasting 6-9 months.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
* Sign up new customers to the appropriate occupancy agreement and ensure housing benefit claims submitted and maintained correctly.
* Be responsible for monitoring and updating all relevant information on Look Ahead`s housing management database including inputting all new customers and ending occupancy agreements in a timely way.
* Proactively monitor rent accounts and take timely and effective action to deal with increasing rent and service charge arrears.
* Ensure all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears.
* Lead on making back-dated claims for housing benefit and appealing over-payment deductions.
* Ensure that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
* Issuing arrears warning letters, monitor payment agreements and escalate arrears enforcement action.
For the full list please see our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
* Approachable and open behaviour. Can work independently and as part of a team.
* Prefers working as part of a group or team.
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
* Exercises decisions and discretion in a non-judgmental manner.
* Is assertive and will challenge others.
* Has a practical and logical mind and is naturally well organised.
* Thrives on change and enjoys dynamic diverse environments.
* Demonstrates significant confidence and high levels of self-esteem.
* Is respectful, articulate, and sensitive in style of communication.
* Is passionate and enthusiastic about his/her career and job experiences.
* Is motivated towards excellence and improvement of personal performance with a can-do attitude.
* Committed and passionate about improving the life chances of vulnerable customers.
* Ability to cope positively with challenging and diverse behaviour.
What you'll bring:
Essential:
- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information.
- Ability to track and manage void properties and ASB cases.
- Knowledge of managing ASB and lettings and be able to explain good practice in this area.
- Extensive knowledge of welfare benefits, especially housing benefit.
- Experience of liaising with housing benefit departments, the DWP and other external agencies.
- Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.
Desirable:
- 1-2 years' experience in housing management.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Engagement and Project Delivery Lead for leading Charityin North West London required.
We are small but growing organisation and looking for the right person to join our friendly and progressive Independant Chair led team. Please do take time and consideraton in applying for this role as we are looking for a candiate that fits the criteria and relevent exprience of the role.
Key Responsibilities:
- Stakeholder Management
- Project Management
- Communications
- Representation
For full details please see the document attached.
Application forms can be downloaded from this page and sent to the email listed on the final page. All information must be completed for consideration to proceed to the next interview stage. Copy and paste CVs will not be accepted.
Interview dates will be Mid July.
Previous Applicants need not apply.
The client requests no contact from agencies or media sales.
- Are you looking for a role where you get to make a difference for people everyday?
- Are you an excellent listener with an ability to effectively problem solve?
- Do you love working in a busy vibrant environment with others?
- Do you have a passion for knowing your rights and entitlements? Could you help others to find out their rights too?
- Do you have a thirst for knowledge or love finding out the answer to a complicated question?
If you answered yes to any of these questions, then we might have the right role for you!
Be part of making Sutton a more Age Friendly place!
A fantastic opportunity to use your skills to make a lasting difference in the lives of older people in the London Borough of Sutton.
In this role, you will be joining a growing team at Age UK Sutton, an independent local charity working to make the London Borough of Sutton a more Age Friendly place.
Working closely with your colleagues, you will be responsible for providing advice to older people across our community, helping people to navigate significant life events through the provision of information and advice, and longer-term support casework, on a wide range of subjects that affect people in later life.
You will need to:
- Be highly organised
- Be an independent worker
- Have excellent communication skills when working with people with a wide range of needs
- Have attention to detail
You will also need a good level of knowledge of the legislation that applies, and key systems, such as welfare benefits, social care and health. We are looking for a strong team player, who can work closely with colleagues to plan and deliver community activity and share expertise, whilst managing their own caseload.
A demonstrable understanding of the key issues that affect older people is vital, knowledge of the London Borough of Sutton and local systems and population is desirable.
We are a collaborative, friendly team, making a vital difference to older people in Sutton through our services, influencing work and focus on identifying and addressing need in our area.
We are proud to have been named as lead partner for older people in the local area plan, and work closely with local statutory, corporate, and community partners to share knowledge and improve outcomes.
Closing date for applications: Midnight, Sunday 28th July
Interview date: Wednesday 7th August at the Age UK Sutton offices, SM1 4LE
If you cannot attend this interview date, please let us know when you submit your application. If we invite you to interview we will always do our best to find a suitable alternative date.
We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us.
We welcome applications from all sections of the community and especially from under-represented groups.
We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments.
An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
The client requests no contact from agencies or media sales.
We're looking for two kind, compassionate and resilient Specialist Support Workers to join our Young People & Mental Health service in Ealing. No personal care or experience is required, just the right values.
£28,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.
Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.
Consists of working 5 days a week across all days, 8 hours shifts starting at either 8am or 2pm.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
For the full list please see our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Plans and encourages involvement in local activities.
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and emotionally resilient in the face of challenging situations
Confident in the completion of regular paperwork and is well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Confident in the use of IT systems such as SharePoint and Microsoft Office suite.
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.
Specialist knowledge relevant to supporting young people with a Mental Health diagnosis.
Desirable:
Experience of working in a complex mental health environment
Demonstrable experience of trauma-informed practice
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role purpose
Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.
The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.
The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.
The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.
Place of work
The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.
Key Responsibilities
See attached job description for full list of responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
- Deliver monthly wellbeing peer support groups/workshops.
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
- Provide housing advice
- Provide general money and debt management advice
- Provide information on employment opportunities and training support for clients.
- Signpost to other relevant services in the boroughs, or further afield.
Person Specification
Knowledge and Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
- Knowledge and understanding of mental health problems, and mental health services
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills and Abilities
See attached job description for full list of skills & abilities
- Relevant and up to date knowledge of welfare benefits, housing and social care.
- Facilitate and deliver peer support groups for longer term improved wellbeing.
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
The client requests no contact from agencies or media sales.
Independent Living Coordinator
North Manchester
Temporary - 10 weeks initially with the potential for extension
Flexible hours - the client can offer between 18 - 25 hours per week Monday - Friday
Our client
A leading, North West Housing Association, are looking to recruit a temporary Independent Living Coordinator for an initial period of 10 weeks, however there is the potential for this contract to run longer. The scheme is based in Blackley, North Manchester and the client can offer between 18 - 25 hours per week, Monday - Friday.
The role - Independent Living Coordinator
In this role, you will be responsible for;
- Delivering a brilliant service to customers living in our older people's independent living schemes
- Providing intensive on scheme housing management and support services to customers living in the buildings, ensuring provision of excellent services and active customer participation and involvement.
- Ensuring that the building is compliant with health and safety and that all repairs and planned works are carried out to an appropriate standard.
The candidate
To be successful for the role of Independent Living Coordinator we are looking for people who have.
- Excellent communication skills
- An understanding of professional boundaries and safeguarding
- Experience of working in a fast-paced environment and able to meet deadlines.
- Strong organisational skills.
- Resilience and compassion, as you will work with people with complex needs.
- A flexible attitude towards your working hours (in the event of an emergency).
Due to the nature of the role, an Enhanced DBS is required dated within 12 months or on the update service.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
About the role
Sense has a fantastic opportunity for someone to join our Business Development team as our Partnerships Executive. This is a full time, 12 month fixed term, position working 37.5 hours per week. This role will working flexibly between home and our office in King's Cross, London.
This role will play a key part in achieving the Corporate Partnerships strategy, which is at an exciting point as Sense expands its programmes to reach more people who are deafblind or have complex disabilities. Sense is committed to developing our Corporate Partnerships Portfolio and have identified corporate income as a strong growth area for the charity. The successful candidate will be working within the Philanthropy & Partnerships team which consists of philanthropy, trusts and foundations, and statutory funding, contributing over £3m to support programmes across the UK.
Key Responsibilities
- Lead the initiative to expand Sense’s ‘talks and training’ offerings by establishing and maintaining relationships with EDI (Equality, Diversity, and Inclusion) professionals and leaders of corporate staff networks.
- Assist Partnership Managers in the day-to-day management and nurturing of existing corporate partnerships, ensuring consistent support and service delivery aligns with Sense’s strategic goals.
- Conduct weekly research to identify corporate foundations and charity of the year opportunities, lead the application process, and support partnership managers by strengthening their pipelines.
- Actively participate in team discussions and strategy sessions, contributing to the development and implementation of the corporate partnership strategy.
- Assist in maintaining the CRM system by entering data on partner interactions, ensuring accuracy and completeness of records to support effective relationship management.
- Assist in compiling status reports and updates for the corporate partnerships team, helping track against targets and outcomes.
Key skills and experience
- Familiarity with the principles of account management, including supporting the retention and growth of client or partner relationships.
- Experience assisting with the development of new business pipelines, from initial research to the support stages of deal closure.
- Ability to support negotiations and positively influence outcomes under guidance, contributing to the acquisition of new opportunities for income.
- Comfortable working under senior staff and supporting interactions with senior stakeholders, with the potential to occasionally represent the organization at events or meetings.
- Skilled at building long-term relationships with stakeholders internally and externally
- Excellent presentation skills in order to influence and persuade a wide range of audiences.
- Confident communicator with the ability to match opportunities to objectives.
For a full job description and person specification, please see the link below
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.
We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
We're looking for a kind, compassionate and resilient Housing Support Worker to join our homelessness service in Surrey.
£24,939.20 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package.
Fixed term contract of 9 months.
Hours: Monday to Friday 9am - 5pm, excluding Bank Holidays.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Manager
Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure
Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions
Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available
Develop and maintain links with key agencies and service providers in the local community
Empower customers to ensure they receive the benefits and services they are entitled to
Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support
Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work
Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable
Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Use of own vehicle
IT and functional skills
Positive attitude and can-do approach
Resilience
Flexibility
Good communication skills, written and verbally
Desirable:
Experience working in homelessness, housing or support/care
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Officer
Employer – Kids
Location –This is a remote position; however, you will need to travel to London around once a month for team meetings.
Salary – £27,000
Hours – 36 hours per week, flexible hours can be discussed at interview.
Closing Date: Wednesday 17th July, 5pm.
The vacancy may close before the deadline, if we receive a high volume of applications for the role. Please apply promptly to avoid disappointment.
Experience - 1-2+ years in marketing or communications or equivalent role, or a similar qualification.
Join our dynamic marketing team at Kids. We are a leading charity dedicated to making a difference in the lives of children and young people with Special Educational Needs and Disabilities (SEND) and their families. We're experiencing an exciting surge in audience growth and engagement, fuelled by our recent rebranding, cutting-edge website, and innovative marketing strategies.
We are seeking a digitally-focused Marketing Officer to elevate our marketing and communications to new heights and to make a real impact. This role is pivotal in inspiring and engaging our diverse audiences, clearly communicating our mission, and contributing to our ongoing success.
Key Responsibilities:
- Inspire and Engage: Communicate our vision and work to help children with SEND and their families through compelling campaigns.
- Multichannel Campaign Delivery: Execute campaigns across various channels for fundraising, service awareness, and relationship building.
- Customer Relationship Management: Develop and manage customer journeys and relationships for different types of contacts.
- Email Marketing: Create and send newsletters and campaign content using our email marketing platform.
- Social Media Management: Plan and deliver content across all social media channels to increase engagement and reach.
- Brand Champion: Position and manage the Kids brand, ensuring consistency and recognition both externally and internally.
- Content Creation: Collaborate with internal staff to produce branded content using Canva and other design programs, and coach others in design usage.
- Website Management: Oversee the content and functionality of the Kids website to ensure optimal performance and user experience.
- Audience Growth: Expand our online audience and database through effective campaign delivery, SEO, and other strategies.
- Branded Materials: Produce branded booklets and reports, including writing and managing design (in collaboration with external designers).
- Social Media Advertising: Assist in the delivery of social media advertising campaigns.
- Campaign Analysis: Analyse and report on campaign results to measure effectiveness and inform future strategies.
Personal Qualities:
- Natural communicator with the ability to appeal to various audiences.
- Creative thinker with a passion for design.
- Enjoys a role with diverse responsibilities.
- Organized and prefers working with a plan.
- Comfortable with data and process-related work and result analysis.
- Interested in CRM, customer journeys, and relationship nurturing.
- Capable of inspiring and motivating others.
Experience:
- Experience in marketing or communications campaigns targeting different audiences.
- Copywriting skills for various audience types.
- Familiarity with design programs and their use in engaging audiences.
- Proficiency in social media communications.
- Skills in content planning and management.
- Experience with website and content management platforms.
- Competence in using IT, including all Office programs.
The good stuff/benefits
- Join a company that truly cares about your wellbeing
- Enjoy an enviable annual leave package, starting at a generous 25 days and growing each year up to 30 days.
- Option to buy an additional 5 days holiday.
- Enjoy your entitlement to Bank Holidays.
- We've got your back with Maternity and Paternity Pay.
- Rest easy knowing you're covered with our Death in Service plan.
- Invest in your pension plan with the option to top it up knowing that Kids is also contributing 3%.
- Achieve work-life harmony with flexible hours tailored to your needs.
- Unlock exclusive discounts at hundreds of online retailers through our employee benefits portal.
- Spread the word and reap the rewards with our enticing "Recommend a
- Friend" scheme.
- Access confidential support and expert guidance 24/7 through our Employee Assistance Programme, helping you navigate both personal and professional challenges.
- Take care of yourself with Company Sick Pay which you are entitled to from your first day.
- 5 days of paid family/carers leave.
- Salary sacrifice schemes available
- Develop your mentoring skills by either being a mentor or signing up for our mentoring programme.
- Expand your horizons with Kids’ online learning platforms, offering a wealth of professional courses for your personal and career development.
- Apprenticeship programmes available for employees
- Benefit from a colleague engagement programme enabling your voice to be heard.
- Lean on us during difficult times with Bereavement Leave.
The client requests no contact from agencies or media sales.