Customer Service Jobs
PURPOSE OF THE POST/RESPONSIBILITIES
Caudwell Children is a national charity which works to change the lives of disabled and autistic children; change society’s understanding and acceptance of disability; and change public perceptions of the important role that charity plays in society.
Based from the award-winning Caudwell International Children’s Centre in Staffordshire, we seek an experienced relationship manager with the ability to identify opportunities and develop relationships to raise funds which support the charity’s expanding service delivery.
Responsible for the ownership and development of supporter relationships, this role will play a pivotal part in helping to grow the charity’s fundraising income and helping to change the lives of autistic and disabled children across the UK and beyond.
The successful candidate will join a growing team of enthusiastic fundraising professionals aimed at improving the donor experience and growing the charity’s repeat and sustainable income.
The role will be part of the Individual Giving fundraising strand which will be responsible for income lines including, but not limited to:
- Major Gifts
- Regular Gifts
- Wills & Legacy
- Raffles & Lottery
Success will be supported and monitored by the Director of Public Fundraising against KPI’s including lead generation, conversion rates and income growth.
Relationship development will be documented and reported using the charity’s dedicated CRM system (currently Raiser’s Edge).
PERSON SPECIFICATION
- Demonstrable experience in fundraising/sales/relationship management
- Demonstrable understanding of the charity sector and professional fundraising
- Enthusiastic advocate of relationship management and conversion
- Experience in contributing to a successful sales/fundraising team
- Experience and skill in new business development
- Willingness and ability to undertake basic administrative activities themselves (not expecting of others what you would not do yourself).
- Computer literate, with strong competence in using the mainstream computing packages and products
- Driven, proactive and productive self-starter – able to work efficiently and achieve a lot under their own steam – but not afraid to ask questions when needed
- An enthusiastic, driven and sensitive team member - able to support their peers and encourage others for the benefit of the team
- Well organised – able to prioritise and manage own workload
- Confident, professional and friendly communicator with a hands on approach
- Confident to ensure all work complies with Equal Opportunities, Health & Safety, Data Protection and other policies of Caudwell Children
- Able to travel to meet the needs of the role.
This Job Description is not exhaustive. It outlines the general ways in which it is expected you will meet the overall requirements of this post.
DISCLOSURE & BARRING SERVICE CHECKS
The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process. All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974). This role is eligible for a Standard DBS check.
Click "apply" or visit our website for further information.
Thank you for your interest in Caudwell Children.
To change the world so that disabled and autistic children have the choice, opportunity, dignity and understanding they deserve.
The client requests no contact from agencies or media sales.
PURPOSE OF THE POST/RESPONSIBILITIES
Caudwell Children is a national charity which works to change the lives of disabled and autistic children; change society’s understanding and acceptance of disability; and change public perceptions of the important role that charity plays in society.
Based from the award-winning Caudwell International Children’s Centre in Staffordshire, we seek an experienced relationship manager with the ability to identify opportunities and develop relationships to raise funds which support the charity’s expanding service delivery.
Responsible for the ownership and development of corporate supporter relationships, this role will play a pivotal part in helping to grow the charity’s fundraising income and helping to change the lives of autistic and disabled children across the UK and beyond.
The successful candidate will join a growing team of enthusiastic fundraising professionals aimed at improving the donor experience and growing the charity’s corporate fundraising partnerships income.
The role will be part of the Corporate Fundraising strand which will be responsible for income lines including, but not limited to:
- Charity of the Year
- Cause-related Marketing
- Licensing
- Strategic Partnerships
Success will be supported and monitored by the Director of Corporate Fundraising against KPI’s including lead generation, conversion rates and income growth.
Relationship development will be documented and reported using the charity’s dedicated CRM system (currently Raiser’s Edge).
PERSON SPECIFICATION
- Demonstrable experience in fundraising/sales/relationship management
- Demonstrable understanding of the charity sector and professional fundraising
- Enthusiastic advocate of relationship management and conversion
- Experience in contributing to a successful sales/fundraising team
- Experience and skill in new business development
- Willingness and ability to undertake basic administrative activities themselves (not expecting of others what you would not do yourself).
- Computer literate, with strong competence in using the mainstream computing packages and products
- Driven, proactive and productive self-starter – able to work efficiently and achieve a lot under their own steam – but not afraid to ask questions when needed
- An enthusiastic, driven and sensitive team member - able to support their peers and encourage others for the benefit of the team
- Well organised – able to prioritise and manage own workload
- Confident, professional and friendly communicator with a hands on approach
- Confident to ensure all work complies with Equal Opportunities, Health & Safety, Data Protection and other policies of Caudwell Children
This Job Description outlines the general ways in which it is expected you will meet the overall requirements of this post.
DISCLOSURE & BARRING SERVICE CHECKS
The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process. All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974). This role is eligible for a Standard DBS check.
Click on "apply" or visit our website for further information.
Thank you for your interest in Caudwell Children.
To change the world so that disabled and autistic children have the choice, opportunity, dignity and understanding they deserve.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Housing Support Worker to join our homelessness service in Surrey.
£24,939.20 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package.
Fixed term contract of 9 months.
Hours: Monday to Friday 9am - 5pm, excluding Bank Holidays.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Manager
Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure
Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions
Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available
Develop and maintain links with key agencies and service providers in the local community
Empower customers to ensure they receive the benefits and services they are entitled to
Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support
Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work
Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable
Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Use of own vehicle
IT and functional skills
Positive attitude and can-do approach
Resilience
Flexibility
Good communication skills, written and verbally
Desirable:
Experience working in homelessness, housing or support/care
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
About the role
Sense has a fantastic opportunity for someone to join our Business Development team as our Partnerships Executive. This is a full time, 12 month fixed term, position working 37.5 hours per week. This role will working flexibly between home and our office in King's Cross, London.
This role will play a key part in achieving the Corporate Partnerships strategy, which is at an exciting point as Sense expands its programmes to reach more people who are deafblind or have complex disabilities. Sense is committed to developing our Corporate Partnerships Portfolio and have identified corporate income as a strong growth area for the charity. The successful candidate will be working within the Philanthropy & Partnerships team which consists of philanthropy, trusts and foundations, and statutory funding, contributing over £3m to support programmes across the UK.
Key Responsibilities
- Lead the initiative to expand Sense’s ‘talks and training’ offerings by establishing and maintaining relationships with EDI (Equality, Diversity, and Inclusion) professionals and leaders of corporate staff networks.
- Assist Partnership Managers in the day-to-day management and nurturing of existing corporate partnerships, ensuring consistent support and service delivery aligns with Sense’s strategic goals.
- Conduct weekly research to identify corporate foundations and charity of the year opportunities, lead the application process, and support partnership managers by strengthening their pipelines.
- Actively participate in team discussions and strategy sessions, contributing to the development and implementation of the corporate partnership strategy.
- Assist in maintaining the CRM system by entering data on partner interactions, ensuring accuracy and completeness of records to support effective relationship management.
- Assist in compiling status reports and updates for the corporate partnerships team, helping track against targets and outcomes.
Key skills and experience
- Familiarity with the principles of account management, including supporting the retention and growth of client or partner relationships.
- Experience assisting with the development of new business pipelines, from initial research to the support stages of deal closure.
- Ability to support negotiations and positively influence outcomes under guidance, contributing to the acquisition of new opportunities for income.
- Comfortable working under senior staff and supporting interactions with senior stakeholders, with the potential to occasionally represent the organization at events or meetings.
- Skilled at building long-term relationships with stakeholders internally and externally
- Excellent presentation skills in order to influence and persuade a wide range of audiences.
- Confident communicator with the ability to match opportunities to objectives.
For a full job description and person specification, please see the link below
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.
We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role purpose
Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.
The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.
The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.
The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.
Place of work
The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.
Key Responsibilities
See attached job description for full list of responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
- Deliver monthly wellbeing peer support groups/workshops.
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
- Provide housing advice
- Provide general money and debt management advice
- Provide information on employment opportunities and training support for clients.
- Signpost to other relevant services in the boroughs, or further afield.
Person Specification
Knowledge and Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
- Knowledge and understanding of mental health problems, and mental health services
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills and Abilities
See attached job description for full list of skills & abilities
- Relevant and up to date knowledge of welfare benefits, housing and social care.
- Facilitate and deliver peer support groups for longer term improved wellbeing.
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
The client requests no contact from agencies or media sales.
Mass Participation Events Fundraising Manager
Be There When it matters!
Sue Ryder's Fundraising directorate have had an exciting opportunity arise for an Mass Participation Events Fundraising Manager.
About You
We are looking for someone with a growth mindset, who is open to learning new skills, and embraces collaborative working. Attitude and approach are key, so if you have transferable skills but don’t necessarily have direct experience in a role like this, we would love to hear from you.
Key Skills:
• A proven track record of working within a fundraising events environment and an excellent knowledge of the running and challenge events market
• Experience of working with and through a large supporter or customer facing team to achieve results
• Experience of managing people and volunteers and using a variety of communication methods to an audience of all levels both internally and externally
• Experience of delivering income and expenditure budgets and developing and working to event plans
• Experience of developing compelling marketing materials for print, web and social
About the role:
Reporting to the Head of Public Fundraising you will line manage two Senior Mass Participation Events Fundraisers in the Mass Participation Fundraising Events Team. The role is responsible for delivery of the Mass Participation Events portfolio, providing strategic input and support to grow and develop the portfolio through a range of channels as well as playing a key part in the delivery of key community events throughout the year and liaising with integral and external stakeholders.
Drop-in Sessions – Zoom details in attached job pack
Friday 5th July – 12noon
Wednesday 10th July – 6.30pm
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- Staff discount with thousands of retailers
- Refer a friend scheme - £250
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.
Closing date: 25th July
Interview date: 6th August and 13th August
If you want more than just a job, we want you.
Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Do you have the skills and qualities needed to provide horticultural and garden based therapy to adults with a range of complex support needs at our sites across south west London.
We are looking for an enthusiastic and experienced horticulturalist/gardener to join our team based at the Stud Community Garden and Nursery in Richmond.
As a values based employer we will expect you to shape your work and responsibilities around the charitys key values of partnership, independence, empowerment, sustainability, professionalism and recognition.
You will have a clear sense of the benefits that garden based therapy can provide to someone with complex needs. And will bring with you a commitment to enhancing the experience of those referred into or using our services on the basis of the individual preferences, strengths and skills.
As the post holder you will:
- Provide those using our services with a person centred approach that maximises the impact of our horticultural support resources on their knowledge and abilities.
- Deliver interventions that apply horticulture as both a therapeutic and sensory development tool
- Work as part of a team to prepare and deliver garden-based activities at both our community garden and our day based services in Wandsworth
- Maintain and care for our community garden and other operating environments with garden maintenance and client based support needs.
Please send an up to date CV and supporting statement that set out clearly how you meet the principle criteria set out in the person specification associated with this role.
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Floating Support Worker to join our Mental Health service in Richmond.
£14,582.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
To enable vulnerable people living in a variety of different tenures and a geographical area in the community to move towards greater independence by providing a flexible and individually tailored support package. Floating Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role involves lone working within the community.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Building supportive, trusting relationships with customers.
* Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Events Manager
Location: London, Haig House (Hybrid, when not travelling)
Contract Type: Permanent
Hours: 35 Hours Per Week
Salary: £41,172 to £44,232 (Inclusive of London Supplement)
Are you passionate about planning impactful events that inspire and engage?
We are looking for an experienced and dynamic Events Manager to lead the planning and delivery of a diverse portfolio of fundraising events. In this pivotal role, you will spearhead the meticulous planning, project management, and execution of events both in the UK and overseas, ensuring every detail is flawlessly implemented to deliver an exceptional supporter experience. As an Events Manager, you will be involved in building and nurturing strong relationships with event partners and sponsors, constantly seeking innovative opportunities to enhance and expand our event portfolio.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You will be responsible for the comprehensive management of our owned events, overseeing everything from course design and venue coordination, to health & safety logistics and commemorative ceremonies. With a keen eye for detail, you will produce and manage project plans, budgets, and reports, ensuring all events align with departmental strategies and exceed key performance indicators. Your ability to evaluate and recommend improvements will be crucial in optimising the return on investment and net contribution of our events. Additionally, you will lead and manage an Events Logistics Coordinator, guiding their professional development and performance.
We are committed to providing the best supporter experience. You will work collaboratively with the wider team to maximise supporter engagement and satisfaction at every touchpoint. Your leadership on event days will be vital in ensuring a seamless and memorable experience for our participants. By supporting marketing, acquisition, and stewardship initiatives, you will play a key role in achieving our fundraising goals and representing the charity at various events, including multi-day events as required.
Building and maintaining robust relationships with internal departments, event organisers, and external agencies is a cornerstone of this role. You will work closely with sponsors, corporate partners, and suppliers to deliver high-quality events, while also seeking new business opportunities. Your ability to navigate complex stakeholder relationships, including those with local government officials and dignitaries, will ensure the smooth delivery of events and ceremonies. Managing contracts, procurement processes, and supplier relationships will be integral to maintaining the highest standards of event execution.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub when not travelling in the course of your work.
If you possess a full valid driving license, proven experience in high-profile event management, and a track record of successful budget management, we want to hear from you. Fluency in French and experience with CRM databases such as CARE are desirable but not essential.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 18th July 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
The British Cardiovascular Society (BCS) is a membership organisation with charitable status. The BCS represents a diverse group of members that span the cardiovascular profession, covering specialist areas of shared and common interest, where the majority of members are either consultant or trainee cardiologists. The BCS plans to grow its numbers of members, through reaching new audiences and increasing income generation. The BCS also aims to improving its society recognition, increase uptake upon its broad education portfolio, and improve overall member engagement.
The post holder will be accountable for marketing across the organisation, primarily for the Education and Membership Departments, and will work closely with the Head of Membership and Engagement, and the Head of Education to develop high quality marketing and communications plans, and ensure all relevant workstreams and projects are marketed accordingly. The post holder will work to build and maintain the BCS social media presence across multiple channels, and will develop valuable content assets to use across multiple channels and communications.
The post holder will also be responsible for the internal member communications and will work closely with multiple key officers to ensure member communications are led, developed, and dispersed. This includes ensuring website content is updated, relevant and accurate.
To apply for this role, please submit a CV and an accompanying cover letter (no longer than 2 sides of A4) explaining how you feel you are suitable for this role.
Closing date: 11pm Sunday 21st July 2024.
Interview date: Thursday 1st August AM
BCS is a professional body and membership society for those working in cardiovascular medicine in the UK.
We're looking for a kind, compassionate and resilient IDVA to join our homelessness service in Kent.
£26,330.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The role of an IDVA is to address the safety of victims and survivors at high risk of harm. IDVAs work with their customers from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork.
Building supportive, trusting relationships with clients and creating a positive atmosphere.
Knowledge of the criminal justice system. Understanding of Marac protocols.
Regular attendance at Marac and completion of all Marac referrals.
Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them.
Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
Attending all court and Case Management hearings with or as a representative for clients.
Supporting clients to set personalised goals in the form of a Safety and Support Plan.
Assisting in the recording and reporting of customer incidents.
Creating a safety plan with clients.
Developing productive relationships with partner organisations to improve service outcomes.
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
Encouraging customers to attend relevant programmes when appropriate i.e Own My Life.
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Adhering to all other Look Ahead's policies and procedures.
Engaging in learning and development activity to increase knowledge and skills.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
Previous experience managing a caseload
Desirable:
IDVA qualification
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Job title: Crisis Recovery Worker
Post no: 605
Working base: Biggleswade, Central Bedfordshire
Hours: 12.25 hours per week
Working pattern: 2 days per week (Thursday and Friday) 17:00 - 23:00
Contract: Fixed term for 9 months
Salary: £24,088 per annum FTE (£7,975.08 per annum Actual)
Could you support individuals to deescalate crisis and improve mental health and wellbeing, through focussed 1:1s and structured crisis interventions?
About our Crisis Cafés
Our Crisis Cafes offer a safe, welcoming and non-judgmental environment outside of normal working hours for those who feel in mental distress or crisis.
About the Role
The role will involve assessing needs and offering one to one support to service users to enable them to begin the process of improving their mental health and wellbeing and to providing clarity on services and pathways available in the area. The role will be part of a larger Crisis Café team made up of Crisis Recovery Workers, Crisis Peer Support Workers, Team Leaders and volunteers.
Service Delivery
- Deliver crisis focussed 1:1s and ensure outcomes which supports individuals experiencing a mental health crisis in Biggleswade & Central Bedfordshire, in line with Mind BLMK’s agreed crisis service and requirements as well as contract requirements.
- Assessing need and suitability for the service in line with the access to services process, and undertaking 1:1s.
- Contribute to maintaining an effective volunteer workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (workload planning and support).
- Carry out Cash Handling, Health and Safety and Data Collection responsibilities as directed by the Team Leader in line with Mind BLMK’s policies, procedures, requirements and guidance.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Optional Health Plan
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Wednesday 17th July 2024
Interview Date: Friday 26th July 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
We are looking for a training and development lead who will design and implement our training and conference programmes. You will work with legal and community organisations to understand their legal needs and tailor the training to give lawyers and advisers the tools they need to help their communities. You will develop resources and training that are practical, holistic and comprehensive and delivered through a range of online and in person methods.
We already have established conferences and a training programme, working with partner organisations to deliver excellent resources but there is a need to develop this further. You will be supported in the role by the Events and Communications Coordinator.
You will be passionate and enthusiastic about access to justice with a training and development background. You will lead on the development of a new range of resources for the wider access to justice community with a focus on housing issues. You will also work closely with other staff to re-imagine and represent existing content in new ways. As LAG is at the heart of the social justice lawyering community, the successful candidate will work closely with our partner organisations.
Principal duties and responsibilities:
- Plan and manage a comprehensive training and conference programme.
- Identify and utilise the most appropriate platforms for delivery of different activity (e.g. in person, e-learning, webinar, podcasts) to make the most effective use of resources and meet customer need.
- · Work with subject matter experts, curating and creating content as needed.
- · Work with and develop relationships with lawyers and advice organisations and community groups to understand their learning needs.
- To develop digital content of the training materials, event video production, design brochures and training materials and keep these up to date and relevant.
- To be the first point of contact and provide first line support for all training and learning.
- Produce project progress reports and regularly review the project plan and budget..
- Support the administration and organisation of all learning and development programmes and events (virtual and in-person) and gather evidence and feedback to measure outcomes and impact of L&D activities.
- Arranging online and in person seminars, conferences, and training.
- Develop a marketing strategy for training and build a social media profile.
- Work with the LAG team to maintain a positive work environment and establish a culture of learning
This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post holder.
Please see the attached job pack for full details and person specification.
The client requests no contact from agencies or media sales.
We are looking for an experience, people focussed individual to join our Senior Leadership Team. As the Finance Manager you will play a pivotal role in the organisations financial and legal operations, producing key financial information and utilising your experience to develop individuals around you.
As a non-profit charity, the Union is not only a great place to work, but one where you can see the impact your work has to student lives on a daily basis.
JOB DESCRIPTION FOR THE PART-TIME FINANCE MANAGER
Purpose of Role
To provide professional advice, information and reports to Trustees and the CEO on all aspects of the Union’s financial and operational performance to enable sustainability and future growth for the organisation. As a member of the Union’s management team, the post holder will provide finance and management reports and ensure all accounting and financial controls are performed in line with good accountancy practice.
Financial Management:
· To be responsible for the management of the Union’s financial affairs ensuring internal and external statutory and
regulatory obligations are met.
· To provide information, advice and guidance to the CEO and Trustees reporting on the ongoing financial viability of the Union and its activities as and when required including the compilation and coordination of budgets and forecasts.
· To ensure appropriate cash flow and investments for the organisation at all times, advising the CEO.
· To coordinate the management of the Unions finances, overseeing the accounting for income, expenditure, and assets, making recommendations for efficiencies and savings in order to obtain value for money.
· To safeguard all the assets of the Union by ensuring that control processes are in place to accurately record asset details in line with the Union’s financial procedures.
· To lead on the budget preparation process to compile, analyse and draft the organisation’s budget each year.
· To manage and develop robust financial systems to suit the organisation’s growing and changing needs under direction of the CEO.
· To ensure that all Union staff and Officers comply with the correct financial systems, procedures and controls and ensure that all statutory requirements are in place.
· To ensure effective processes are in place for assessing and managing business risk, including financial controls and insurance cover.
· To liaise with the University Finance department to submit regular management accounts, variance reports and invoices to access grant funding.
Financial Operations:
· To prepare and produce timely and accurate monthly management accounts.
· To plan and manage the Union’s tax liabilities under existing legislation and reconcile payroll and VAT payments.
· Responsibility for maintaining the Union’s Bank Mandate, ensuring that it is reviewed and amended annually.
· To oversee the processing of all journals.
· To provide support for Commercial Services areas calculating and analysing the cost of sales monthly, and trend analysis as and when required.
· Prepare for annual external audit by completing year end file with all reports required.
· To develop and implement action plans from external audit.
· To oversee accruals, prepayments, stock and depreciation monthly and post journals.
· To prepare for and attend management account meetings with the CEO and the Trustee Board Finance and Audit and Risk sub-committee meetings when requested.
· To produce reports on balance sheet reviews, and twice-yearly reforecast reports.
· Responsible for maintaining the Fixed Asset register, and review of capital investment.
· Manage the Union’s Cash Flow and prepare Cash flow forecasts as necessary.
· Monitor Balance Sheet control accounts ensuring reconciled.
· Overseeing good standards of credit control to ensure that the organisation is distributing monthly statements and debt chasing letters and where necessary instigating legal action for the recovery of funds.
· To analyse VAT transactions and produce the VAT return quarterly
· To submit the annual report and approved accounts to the Charity Commission and other bodies as appropriate and within deadline.
· To ensure the accurate accounting and authorisation of the Clubs and Societies monies and ensure that all expenditure is spent according to Union guidelines.
Staff Management:
· To ensure the smooth running of the Finance Office by overseeing the line management of the finance team.
· To ensure that the finance team produce all data accurately, on time and in the appropriate format adhering to the strict deadlines for both internal & external set tasks.
· To promote a positive working environment and a motivated finance team.
· To provide leadership, direction and coaching for finance team and to set an example of being results focused and aiming for excellence.
· To complete Personal Development Reviews with each member of the finance team.
· To manage, develop and train the finance team in accordance with the Union HR procedures, to ensure that they are meeting or exceeding agreed targets relating to performance, quality of service and standards and taking appropriate action if these targets are not met.
General Notes:
All Union employees are expected to work within the ethos of the Union and strive to achieve the following:
1. To work at all times within relevant legislation as well as structures, policies, and procedures.
2. To work co-operatively with other Union staff and officers, as well as relevant external organisations.
3. To adhere to the highest standards, especially of customer service and safety.
4. To seek to continually develop and improve Union facilities and services.
5. To keep up to date with sector developments, local competition, and students’ views/needs, where necessary undertaking market research to generate such information.
6. To undertake necessary training and to attend all meetings as requested.
7. To promote a positive and professional image of the Union to its members, customers, stakeholders, and other external people.
8. To positively contribute to the organisations ethical and environmental ethos.
9. To perform any other additional reasonable duties as deemed appropriate.
The principle roles and responsibilities will change from time to time and the post holder is required to undertake any additional duties as deemed appropriate.
Staff are required to have a Personal Development plan and to participate in training, meetings or conference considered relevant to their job. Staff must carry out their duties with full regard to the rules policies and procedures and conditions of service contained in the staff information guide.
A condition of the employment is that all staff are expected to assist in key events throughout the year. Staff are expected to portray a positive image both internally and externally of the Union by displaying standards of service integrity, punctuality, politeness, and professionalism.
The Union envisages that this post will develop through time and that the post-holder is expected to be proactive in pursuing these changes. Environmental consideration and environmental best practice are the responsibility of all Union staff. This list is not exhaustive and is a general indication - the role holder will be expected to complete any reasonable task requested of them.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Slough.
£31,535.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Hope Place is a new supported accommodation service located in Slough comprising 10 self contained rooms with a staff office on site. The service accommodates and support people who experience moderate to high complex mental illness, many of whom will also have a range of additional and complex needs, for example drug and alcohol misuse issues and personality disorders.
Hope Place provides care and support for 24 hours a day, 7 days a week, including Bank Holidays. The service is covered at night by designated Waking Night staff. Support Workers will be required to work on a rota basis, covering early and late shifts, including at weekends and Bank Holidays.
The service has a focus on enabling and utilise customers' skills. Amongst other responsibilities, the successful candidates will support service users to acquire tenancy sustainment and budgeting skills, encourage and facilitate group activities, socialisation, opportunities for training and employment.
The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude
What you'll bring:
Essential:
- Experience with managing staff
- Experience writing support plans
- Experience with supervisions and team management.
Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.