Customer Service Jobs
Fundraising Executive – Challenges and Events (2212)
Concern Worldwide (UK) is looking for a Fundraising Executive – Challenges and Events to join the Public Fundraising Team in the London office on a permanent basis.
About us:
Concern Worldwide is a non-governmental, international humanitarian organization dedicated to the reduction of suffering and working toward the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest-to-reach and most fragile places. Places prone to conflict, natural disasters, climate change, and extreme hunger.
About the role:
We are seeking to recruit a Fundraising Executive with a focus on Challenges and Event recruitment to sit within our Public Fundraising Team. The post holder will be responsible for recruiting donors through virtual and in person challenges and events and working with the Fundraising Innovation Team to expand our challenges and events offering. The post holder would be an integral member of the Public Fundraising team and would also support during emergency appeals and support the wider Acquisition team for example in training and shadowing agency fundraisers and working on cross team projects.
This post reports to the Senior Executive – Challenges & Events, and approx. 70% of the work will be on Challenges & Events, with some other work on other Acquisition channels to help the post holder develop a breadth of skills and experience across Public Fundraising.
About You:
You will have experience and knowledge of mass participation event fundraising, including donor stewardship and donor recruitment through a variety of channels and audiences. You will possess strong planning and project management skills and the ability to work on your own initiative. The successful post holder will have an excellent understand of delivering excellent customer service/donor care.
Full details on the role and person specification can be found in the attached job description.
Benefits:
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.
About our office:
Our London office is based in The Foundry close to Vauxhall and The Oval underground stations. The Foundry offers a unique opportunity to be a part of a vibrant and ambitious community focused on social justice and human rights.
Staff are expected to come into their base office once per week or the monthly equivalent i.e. 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.
To apply:
Please upload your CV and cover letter by 14th July 2024.
Please note, we would like to fill this role as soon as possible, therefore we will periodically shortlist through the recruitment campaign and may close the role before the advertised closing date.
All candidates who are short-listed for an interview will be notified via email after the application deadline
Candidates must be legally entitled to work in the UK at the time of application.
Conditions of Appointment:
The successful post holder will be required to complete a criminal records self-declaration form.
Closing Date:14 July 2024
Location: London
Contract Type: Permanent
Hours: Full time
Salary: £30,241- £33,601
You may also have experience in the following: Fundraising Officer, Individual Giving Officer, Donations, Fundraiser, Partnership Executive, Fundraising Coordinator, Charities, Not for Profit, Fundraiser, Individual Giving, Third Sector, Fundraising Assistant, etc.
REF-215 111
We're looking for a kind, compassionate and resilient Support Worker to join our RBKC Complex Needs service in Kensington.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As a support worker in RBKC complex needs services, you will work with a variety of support needs, working between our different services to ensure that person centred support is provided to all of our customers. Our aim is to ensure we work in a psychologically informed way to bring excellent support to our customers. To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
For a full job description, please visit our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
Approachable and open behaviour
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential: Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable: Experience working in homelessness
About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
The College of Policing is exclusively partnering with Robertson Bell in our search for two Finance Business Partners to join our team on a permanent basis. The College of Policing is the professional body for the police service in England and Wales who work to share knowledge and good practice, set standards, and support professional development for police officers and staff.
Reporting into the Senior Finance Business Partner, these roles will provide professional finance business partnering support and advice to Cost Centre Managers, including preparing and evaluating accurate and timely annual and monthly budgets, forecasts and trend analysis, to enable effective and appropriate financial planning across the College.
The organisation
About 800 people work for the College of Policing across England and Wales. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles. We offer a supportive and inclusive environment for people to thrive.
This post can be based remotely with very occasion travel to the headquarters in Ryton-on-Dunsmore (CV8 3EN) or regional offices including London. We offer an extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.
The key duties of these Finance Business Partners will be:
- Act as lead business contact for providing a professional finance business partnering service to designated Cost Centre Managers.
- Develop effective working relationships with stakeholders to improve their knowledge of financial management and forecasting, whilst providing appropriate robust challenge when required.
- Complete monthly management accounts, budgets and forecasts for your Cost Centres providing sufficient analysis and narrative to inform business and operational decisions.
- Analyse monthly performance to budget and KPIs, evaluating variance impact and identifying trends to support, challenge and provide options in the cost-efficient management of resources.
- Reconcile budgets, accruals, prepayments and other financial records for year-end.
- Engage with Cost Centre Managers on organisational or business-related proposals, provide helpful and meaningful financial advice to support business case submissions.
- Drive effective strategic and operational decision making for budget managers.
- Support the design, development and continuous improvement of finance processes and quality and system improvement projects.
The successful candidate will have:
- Part-qualified with a CCAB qualification or evidence of equivalent experience in a similar role.
- Experience of working in a management accounting, finance business partnering or related financial role.
- Ideally experience working in the public sector, but this is by no means essential.
- Proven experience of working collaboratively, including working with internal and external people in positions of influence to develop and implement customer-focused business solutions.
- Ability to analyse, summarise and communicate financial data and information clearly and accurately to non-financial budget managers.
- Ability to provide constructive challenge to budget managers.
Please note that the salary on offer will be based on location as follows:
- National: £33,573 - £40,580,
- London: £38,611 - £45,618
The closing date for applications will be on Sunday 21st July, with first stage interviews due to take place the week commencing the 29th July. Please submit your CV to our exclusive search agent Robertson Bell ASAP to ensure you don’t miss out!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are delighted to be recruiting for a highly motivated, experienced and influential Fundraising Manager to be a key contributor in ensuring we continue to transform young lives through sailing and other opportunities.
As a member of our Senior Management Team, you will be responsible for managing the Fundraising Team in Poole and directing the activities of those in other ASF locations to generate income against set targets and develop new income streams, working collaboratively with the CEO and wider ASF team.
You will need to use your gravitas and well-developed influencing skills to nurture relationships and articulate the benefits of ASF work to key high value donors to leverage more sizeable donations. You will use your well-developed networks to further build our funding portfolio. This includes developing partnerships with corporate businesses and local communities.
Working collaboratively with the Growth and Performance Manager, The Operations Teams, Finance Manager and the Trustees you will demonstrate a proven ability to develop, write and deliver high quality applications and proposals for funding.
Planning, supporting and attending ASFs regular fundraising activities, events and dinners is a key requirement for the role.
If you have an understanding of the charity world and a proven track record of winning sizeable grants we would love to hear from you.
Benefits: 28 days annual leave including bank holidays, increasing with service, charity pension provided, branded work clothing, use of centre equipment and access to a range of watersports training & courses at a preferential rate.
Location: Poole (hybrid and flexible hours)
If you are interested please supply a full CV and covering letter explaining why you are applying for the role and why you would fit the criteria.
The client requests no contact from agencies or media sales.
Founded in 1993, Exeter Community Initiatives aims to improve the quality of life for people and communities in the Exeter area, and beyond. Over the years, we have helped over 50,000 people through our work.
Exeter Community Initiatives’ Transitions project aims to help people to become more independent and connected within mutually supportive communities.
We are looking for a pro-active and experienced Project Support Worker to co-facilitate the Transitions project.
This is an exciting, varied and responsible role, in which the right candidate will plan and deliver workshops, social meet ups, train, support and coordinate volunteers, and provide direct assessment and support to users of the service.
- Workshops that address various aspects of personal development and wellbeing, whilst bringing people together in a shared learning environment. This experience encourages the forming of relationships and support through the sharing of challenges, knowledge and experience.
- Volunteering opportunities where we match volunteers to individuals, ensuring that the support is tailored to the client's needs. This one-on-one involvement not only aids personal development, but also strengthens the connections within the community.
- Social meet ups and online support groups (which follow on from workshops). We bring individuals from diverse backgrounds together by facilitating social meet ups and online support groups. Our social meet ups help to break down social barriers and encourage peer support. Our online support groups offer people an ongoing support network and encourage accountability, and the intention is for these groups to evolve into self-sustaining communities, driven by the collaborative efforts and support within the group itself.
Permanent, part time role (22.5 hours per week)
£26,000 per annum (15,810 pro rata)
Hybrid working locations (home/office blend)
26 days holiday plus bank holidays with 1 extra day for each full year of service, up to 31 days
A Pension Scheme is available with a 5% contribution from the employer, provided it is matched by a minimum contribution of 3% from the employee
A local charity working with people, families and communities to build connections, develop capacity, improve wellbeing and support each other.
The client requests no contact from agencies or media sales.
Training and Education Lead
We are looking for two Training and Education Leads to work for an exciting organisation, one permanent and one parental cover (6 months).
Position: Training and Education Lead (two positions)
Location: London/Hybrid
Salary: £30,000 - £31,500 per annum (pro-rated for parental cover)
Hours: Full-time
Contract: Permanent and 6 months parental cover
Benefits: Pension; up to 26 days holidays (plus an additional two days at Christmas for office closure); training and development opportunities; contribution to further studies and study leave allowance
We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter.
About the role:
We have two events-based roles to support our training and development courses. These courses are delivered either face-to-face or hybrid and are often delivered by a team of the organisation’s members. We use tools such as WebEx, MS Teams and Slido to support the delivery. There is an agreed schedule for the rest of 2024 for our public (open) training plus some bespoke, in-house training to be agreed upon with clients. There will also be additional in-house training to be secured for the remainder of 2024 and the first part of 2025.
The role holders will work within our professional development team, headed up by the director of professional development. They will report directly to the director and work alongside other team members to deliver an effective apprenticeship programme.
Our working pattern is hybrid, with attendance in the office expected for three days per week, including every Wednesday. You may also be expected to attend events across the UK and overseas.
Key responsibilities include:
- Support the course working parties including the production of agendas and minutes
- Create booking pages via iMIS and make them live when approved.
- Manage bookings and respond to queries.
- Prepare and distribute course information, delegate packs, learning materials and handbooks as required.
- Organise and attend volunteer Working Party meetings as required.
- Negotiate contracts, attend site visits where needed and finalise contracts.
- Liaise with suppliers, delegates and speakers to ensure all final details are communicated.
- Process bookings via iMIS, including sending booking confirmations.
- Respond to queries from delegates and potential delegates such as queries on their course or programme and progress.
- Ensure that accurate and complete records of attendance and progress are maintained.
- Ensure delegates' and speaker needs are met before and after the course.
About you:
To be successful in this role, you will need experience managing events (face-to-face and hybrid) including liaising with speakers and managing the technology. You will be able to work with colleagues to identify and contact potential speakers. You will also be able to manage the budget for the course delivery. To be successful at the organisation, you will need to be able to work in a small team, be flexible in accommodating changing priorities and thrive in an ever-changing environment.
You will also bring with you the following skills and experience:
- A qualification or experience in event and/or learning management
- Experience in managing the delivery of courses and training programmes including course agendas, delegate and speaker support and course administration
- Strong planning and prioritisation skills with the ability to multitask
- Excellent oral and written English
- Excellent Customer Service skills
- Excellent organisational and administrative skills including record-keeping and attention to detail
- Basic financial awareness and understanding for example working to a budget and controlling costs
- Suitability to work with apprentices and vulnerable people including acceptable DBS record
- General IT skills including MS Office (e.g. Word mail merges and Excel reporting). An aptitude for learning new software/portals and experience with customer databases such as iMIS, webinar and eLearning platforms will be an advantage
How to apply:
Applicants are invited to submit a cover letter explaining why this role is of interest and setting out details of your current/most recent position, including a brief description of your duties and responsibilities, start date, current salary and notice period. You should also send in a CV with details of your educational and professional qualifications and employment history, giving details of your responsibilities and the experience gained.
You must indicate in your cover letter how you adhere to the criteria set out in the specific duties and responsibilities of the post and competency specification, referring to evidence presented in the curriculum vitae.
About the organisation:
The employer is a not-for-profit association with stunning offices near Canary Wharf in London. With a strong membership in over 60 countries, drawn from the pharmaceutical industry, regulatory agencies, and support services, they support regulatory professionals to deliver better, safer healthcare for patients. They offer an extensive range of regulatory affairs education and professional development, both for members and the wider regulatory community, in human medicines, vaccines, diagnostics, medical devices and veterinary sectors.
They are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their gender, race, disability, religion/belief, sexual orientation, or age.
Other roles you may have experience in could include Events Management, Events Supervisor, Meeting and Events Manager, Education Lead, Training Lead, Education and Training Manager, Training and Education Manager, Resource and Evaluation Manager, Training Officer, Monitoring and Evaluation Officer, Impact Manager, Monitoring and Evaluation Learning Specialist etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
The Supporter Care Coordinator role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have the best experience each time they interact with us.
Permanent, full time 35 hours a week
Location: The role will be based at Here East Press Centre, 14 East Bay Lane, London, E15 2GW and individual must attend the office two days a week, the other three days can be from home, the office or both.
The role
The Supporter Care team is the first point of contact for all supporter and donor queries, so you will be at the frontline, engaging with a variety of people contacting Scope. The role of the Supporter Care Coordinator is to ensure that each of these people feels appreciated, informed, and satisfied after engaging with Scope, leaving them feeling valued and committed to giving their ongoing support.
You will:
- Be responsible for handling incoming queries from supporters, across telephone, email, and post, as well handling outbound supporter service calls and other communications.
- Process donations from different channels and sources, thanking supporters in a timely manner and maintaining good records of these actions.
- Report to the Supporter Care Team Leader, and sit within the wider Fundraising team.
- Work closely with colleagues across the directorate, providing support in key periods, and contributing to overall fundraising income goals and an improved supporter experience.
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description.
About you
We are looking for someone who:
- Is highly motivated, with a commitment to providing excellent customer service.
- Has experience working in a customer care or fundraising environment
- Enjoys working in a busy team
- Has a high level of attention to detail and exceptional communication skills.
- Is confident communicating directly with supporters and managing complex queries, all the while adhering to policies and procedures, and ensuring positive outcomes.
- Understands the charity sector and the invaluable role of our supporters and is therefore dedicated to providing the best supporter experience.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting opportunity for a Finance Officer to join the team in our London office (Hammersmith) on a permanent, full-time basis.
You will have a proactive approach with the motivation and ability to work autonomously, under minimum supervision, exercising personal judgement effectively and referring matters where appropriate.
You must be able to communicate complex financial information to non-finance colleagues and build relationships across different functions.
You will have working knowledge of a fundraising database, especially for running reports, checking information and managing Gift Aid.
Your responsibilities:
- Manage and maintain the Hansa accounting system, ensuring that the system is complete, accurate and up to date.
- Manage and execute bank and balance sheet reconciliations including prepayments and accruals, analysis of Just Giving, interest, and the interface with the Supporter Database.
- Perform journal entries and corrections. Investigate and resolve discrepancies in Hansa, as appropriate, and close off at month end.
- Reconcile the finance system against the donor database and agree changes to be made with the database team.
- Collate the Gift Aid claims and perform quality control. Train, support and audit the Fundraisers to ensure that Gift Aid is maximised and correct.
- Protection of Maggie’s assets including income and fixed assets by reconciliations and proper recording, and supporting members of staff to follow the correct procedures according to the Finance Manual.
- Support Treasury and cash management and ensure that investment income is optimised by keeping the accounting system up to date and accurate.
- Assist in preparing the Maggie’s management accounts from Hansa. The management information must be accurate, timely and relevant on a monthly basis or as required.
- Assist in the annual external audit, and provide information for the Auditors as required.
See the full job description below for all responsibilities.
Essential skills and experience:
- Part-qualified accountant, or AAT qualified.
- 3 years' experience of using a computerised financial accounting package.
- English and Maths Standard Grade or Nat 5.
- Experience of Hansa accounting system.
- Experience of Charity CRM fundraising database.
- Experience in budget operations and financial reporting.
Benefits we offer
In addition to a highly rewarding career, we offer a range of staff benefits including:
- a unique, experiential induction based in one of our centres
- a structured, year-round performance review process focused on developing you in your current role and exploring opportunities for the future
- a competitive holiday entitlement
- workplace pension with the option to apply to continue NHS pension
- the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Waltham Forest.
£10,941.00 per annum, working 16 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Support Workers are responsible for supporting people with autism, learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.
Margery Park is a 3 bed Supported living service, for customers with learning disabilities and Autism and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person.
Support Workers will need to be flexible and shifts will require some mornings, afternoons/Evenings and weekends.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Supporting the customer to undertake a full timetable of preferred activities including sport and leisure activities, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks;
* Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;
* Enabling the customer to keep up with the important people in their life and to meet new people with shared interests;
* Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way;
* Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches;
* Collating a range of behavioural data and essential paperwork to be analysed within our local management structure;
* May need driving the customer to activities using the customer's vehicle, in rotation with the wider team;
* Communicating with family members and a range of other key stakeholders including social work, psychology and commissioning teams;
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
* NVQ Level 2 or equivalent
* Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities and supporting them in line with a PBS framework
Desirable:
* Driving licence and a willingness to drive as part of support duties
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
We're looking for a kind, compassionate and resilient Night Support Worker to join our Emlyn Gardens service in the London Borough of Hammersmith & Fulham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
Being responsible for the handover of key information between shifts
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Manager/Deputy Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
NVQ Level 2/3 or equivalent with some previous relevant sector work experience
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
ENS is seeking a Communications Coordinator to play a key role in enabling ENS to fulfil its mission to break the cycle of statelessness in Europe and realise everyone’s right to a nationality.
This is a great opportunity to help us deliver our new Strategic Plan working at the forefront of one of the most pressing human rights issues. The successful candidate will coordinate ENS’s communications work and help raise awareness and galvanise our membership to end statelessness.
The European Network on Statelessness (ENS) is a civil society alliance of over 180 members in 40 countries, committed to breaking the cycle of statelessness in Europe and realising everyone’s right to a nationality. We are dedicated to raising awareness about statelessness, supporting legal and policy development, and building civil society’s capacity to act. At the heart of our work lies the understanding that stateless people and their communities should be leaders of change.
We are looking for someone with a solid track record in developing and promoting engaging content to affect change on hard-to-win issues. The candidate should also have practical knowledge of online communications tools - including Mailchimp or similar email platforms, website Content Management Systems, CRM, and social media management platforms.
Working under the supervision of the Head of Communications, Operations & Development, the postholder will work closely with key partners, members, and other ENS staff to increase the impact of our advocacy work by developing engaging content. They will also support our efforts to put people and communities affected by statelessness at the centre of our communications work.
The post’s day-to-day responsibilities will among other things involve coordinating a busy online website and email publishing schedule, managing social media, and publication design and publishing.
The successful candidate will have experience working in a busy communications environment. The candidate will be highly articulate in English (other languages are an asset) with experience of working with diverse communities and stakeholders.
The postholder will be contributing positively to our dynamic organisational ethos and cross-team working where all ideas are valued, and innovation is encouraged. They will be able to fit well into a fast-paced environment with an international focus. We are looking for someone with interest in developing their skills as we take on new challenges in fulfilling our new strategic plan. The role represents an exciting opportunity for candidates with the necessary aptitude, flexibility, and ambition, as well as a commitment to addressing statelessness in Europe.
We provide a friendly and welcoming team environment. This includes flexible working arrangements and opportunities for learning and professional development.
Our vision is for a Europe where everyone is able to realise their right to a nationality.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Learning Disabilities service in Hammersmith and Fulham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Building supportive, trusting relationships with customers and creating a positive atmosphere
* Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
* Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
* Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of positive risk taking
* Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
* Undertake support work in partnership with external stakeholders to compliment their interventions
* Developing productive relationships with partner organisations to improve service outcomes
* Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
* Involving customers in the design, development and delivery of the service
* Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
* NVQ Level 2/3 or equivalent with some or equivalent sector work experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Slough. No personal care or experience is required, just the right values.
£18,720.00 per annum, working 30 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Encouraging and enabling tenants to pay their rent and avoid personal debt
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
Being responsible for the handover of key information between shifts
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Closing date: 12th July
Application Process: Please ensure you apply with a supporting statement on why you believe you would be the most suitable individual for this position.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Are you an experienced Senior Finance professional wanting to make a real difference for anyone affected by dementia?
We are looking for a strong finance professional to join our Finance partnering team! You will be supporting our Income and Engagement Directorate which includes raising funds so that Alzheimer’s Society can provide essential services to those who need us. You will assist the team with financial analysis and advice that will help shape decision making. This role will involve you to support budget holders to maximise their impact and deliver a high quality, customer focused finance partnering service to stakeholders, including support to operational decision making, commercial development and producing forecasts, budgets and insightful analysis.
You'll have experience in preparing financial reports, budgets, forecasts, business plans, and modelling of financial data. You will advocate and promote the Society's core values (trusted experts, better together, compassionate and determined to make a difference) able working collaboratively with wider teams successfully and professionally to complete tasks.
Additionally, you will have a passionate and motivated capabilities to form excellent and long-lasting relationships with our stakeholders, with a strong commercial acumen combined with credibility with senior level stakeholders.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
This is a homeworking role, but you may be required to travel to attend some meetings and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our flagship offices (London or Birmingham) if/when required.
About you
- Must be a fully qualified accountant with prior experience in a business partnering role.
- Experience of the charity sector is desirable.
- Ability to form strong and long lasting working relationships with team members and stakeholders
- Be confident to question Senior stakeholder's queries and seek answers to solutions whilst providing continuous support.
- Strong Commercial and Financial awareness.
- Proven ability to develop high-quality financial reporting for management.
- Can-do attitude with an ability to prioritise work and meet deadlines.
- Advocate and champion our ED&I mission whilst championing our focus in supporting those affected by dementia.
Person Specification
- Verbal and written communication skills to liaise with a diverse range of stakeholders.
- Excellent IT skills and extensive experience/knowledge on using Microsoft packages.
- Work collaboratively and be able to prioritise your workload effectively.
- Strong analytical and interpretation skills.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Are you passionate about providing exceptional support and advice within the health and social care sector?
Do you have a strong background in delivering person-centred services? If so, we have a rewarding opportunity for you!
Join us as an Eye Care Liaison Officer in this new location:
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
35 hours per week
£30,550 per year
Permanent
About Us: We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.
The role: We're here to offer comprehensive information and guidance to patients, ensuring they have access to the best possible emotional and practical support. Join our team and help us make a difference to people recently diagnosed with or living with a sight condition.
Key Responsibilities:
- Provide high-quality information and advisory services, along with practical and emotional support, specifically tailored to the eye care sector.
- Provide person-centred support to customers, their families and carers, addressing their unique needs and concerns.
- Collaborate effectively across both health & social care and community services to maintain and develop referral pathways, clarify roles and enhance service delivery.
- Utilise your advanced communication skills to positively influence other professionals across health & social care and community services.
- Maintain accurate and secure customer record systems, adhering to GDPR, using Office 365 and bespoke systems.
About You:
- Experienced: Proven track record in delivering information and advice services, preferably within health, social care, or community settings.
- Supportive: Demonstrable experience in offering person-centred support to customers, their families and carers.
- Knowledgeable: In-depth understanding of health, social care or community support services and their practitioners' functions.
- Communicative: Able to use your advanced communication skills positively.
- Tech-Savvy: Demonstrable IT literacy with experience in using Office 365 and bespoke systems while adhering to GDPR and maintaining appropriate customer records.
Why Join Us?
- Impactful Work: Be part of a service that makes a difference in the lives of individuals with eye care needs.
- Professional Growth: Opportunities for continuous learning and development.
- Supportive Environment: Work within a dedicated and collaborative team.
- Innovative Culture: Contribute to a forward-thinking organisation that values your input and expertise.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
For more information on our available benefits, please visit our .
How to Apply
To be considered, you must respond to the questions in our short application form and submit your CV. If you're having difficulty applying, please contact