Customer Service Jobs
JOB TITLE: Legacy Manager
SALARY: £43,078k
HOURS: 28 or 36 hours per week
LOCATION: Hybrid (split to be agreed) – onsite working at our Sydenham Site, 51-59 Lawrie Park Road, London SE26 6DZ
Please note that this position includes occasional evening and weekend working.
About Us
This is a fantastic opportunity to work at a leading Hospice who aspires to a world in which all dying people and those close to them have access to care and support, whenever and wherever they need it. St Christopher’s Hospice was founded in 1967 by Dame Cicely Saunders, and became the first hospice of the modern hospice movement. We provide invaluable care and support to over 7,500 people across the five London Boroughs of Bromley, Croydon, Lambeth, Lewisham and Southwark.
The fundraising team generates more than £10m every year, around half of which comes through gifts left to the charity as legacies. We organise a programme of appeals, campaigns and events, administer our own lottery, make applications to charitable foundations, engage with local business and support individuals who give in-memory of a loved one. This is delivered by a strong employed fundraising team, supported by a number of wonderful volunteers.
Your new role
Are you keen on creating a lasting legacy? Are you adept at storytelling to inspire action? Do you enjoy engaging with supporters and building relationships?
If so, we have the perfect role for you!
We are seeking an enthusiastic, self-motivated and confident “people person” with excellent organisational skills who is committed to providing first class supporter care. Essentially, you will have experience in legacy fundraising and/or the administration of legacies – and be willing to become an expert in both.
A passion for hospice care and a proven track record of developing and maintaining strong relationships is also key to this role.
Key responsibilities of the role include:
- This role is required to lead, plan, develop and deliver the legacy fundraising strategy in line with agreed targets within the fundraising team.
- To build, manage and nurture relationships with supporters and potential legators.
- To create a sustainable legacy pipeline for St Christopher’s and to ensure that legacy increases and continues to be the lifeblood of our voluntary income.
- Managing the Legacy Administration Officer and overseeing all legacy administration activity to optimise legacy income and ensure all gifts in wills left to the hospice are managed in accordance with relevant legislation and internal practises and maximise legacy income for the hospice.
About you
You will be a fantastic communicator who loves meeting people and is looking for a career where you can really make a difference. You will be confident, articulate and influential and with excellent customer service skills. Experience of legacy fundraising or administration is essential, as is a willingness to get involved, being a good team player and a passion for the work of St Christopher’s.
If this sounds like you – we’d love to hear from you.
What you will get in return is a stimulating and rewarding career with an opportunity to influence and make a real difference in the community. In addition you will benefit from access to excellent training and development opportunities, a number of health and wellbeing schemes, a competitive contributory pension scheme and life assurance scheme with generous beneficiary plan. You will also have access to free off street parking nearby and onsite staff canteen.
What you need to do now if you have experience in legacy fundraising or administration and you have initiative, enthusiasm and passion for the work of a hospice, please do apply for this great role.
How to apply:
- Please review the Job Description and Person Specification Criteria
- Please address the criteria in the person specification form. This information will be used to select candidates for interview
- Click the ‘Apply Online’ button
Closing date: Sunday 21 July
Interview date: Thursday 25 July
Concern Worldwide (UK) is looking for a Fundraising Executive – Challenges and Events to join the Public Fundraising Team in the Belfast office on a permanent basis.
About us:
Concern Worldwide is a non-governmental, international humanitarian organization dedicated to the reduction of suffering and working toward the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest-to-reach and most fragile places. Places prone to conflict, natural disasters, climate change, and extreme hunger.
About the role:
We are seeking to recruit a Fundraising Executive with a focus on Challenges and Event recruitment to sit within our Public Fundraising Team. The post holder will be responsible for recruiting donors through virtual and in person challenges and events and working with the Fundraising Innovation Team to expand our challenges and events offering. The post holder would be an integral member of the Public Fundraising team and would also support during emergency appeals and support the wider Acquisition team for example in training and shadowing agency fundraisers and working on cross team projects.
This post reports to the Senior Executive – Challenges & Events, and approx. 70% of the work will be on Challenges & Events, with some other work on other Acquisition channels to help the post holder develop a breadth of skills and experience across Public Fundraising.
About You:
You will have experience and knowledge of mass participation event fundraising, including donor stewardship and donor recruitment through a variety of channels and audiences. You will possess strong planning and project management skills and the ability to work on your own initiative. The successful post holder will have an excellent understand of delivering excellent customer service/donor care.
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.
About our office:
Our Belfast office is based in a listed building in a busy area close to lots of useful local amenities.
Staff are expected to come into their base office once per week or the monthly equivalent i.e. 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.
To apply:
Please upload your CV and cover letter by 14th July 2024.
Please note, we would like to fill this role as soon as possible, therefore we will periodically shortlist through the recruitment campaign and may close the role before the advertised closing date.
All candidates who are short-listed for an interview will be notified via email after the application deadline
Candidates must be legally entitled to work in the UK at the time of application.
Conditions of Appointment:
The successful post holder will be required to complete a criminal records self-declaration form.
Closing Date:14 July 2024
Location: Belfast
Contract Type: Permanent
Hours: Full time
Salary: From £28,427 - £31,585
You may also have experience in the following: Fundraising Officer, Individual Giving Officer, Donations, Fundraiser, Partnership Executive, Fundraising Coordinator, Charities, Not for Profit, Fundraiser, Individual Giving, Third Sector, Fundraising Assistant, etc.
REF-215 112
Data and Impact Officer (Part Time, 21 hours a week)
Are you passionate about using data to tell stories of hope and recovery and ensure the delivery of excellent mental health support?
This new role will be central to the successful monitoring and evaluation of Restore’s recovery and coaching services, enabling us to strengthen our evidence based learning and performance.
Every year, Restore works with over 500 people across Oxfordshire, supporting them on their mental health recovery journey including helping them plan for the future.
We are committed to creating a supportive working environment where you can thrive and grow. We invest in learning and development opportunities to ensure you can provide the best possible support to our members (service users) through the provision of accurate and timely data, and continuously develop as a practitioner.
Purpose of the role
Effective data capture, monitoring and evaluation is essential to demonstrating Restore’s impact, and identifying areas for development and improvement. We’re looking for a passionate Data and Impact Officer who can work autonomously, supporting and strengthening our information management systems and processes for data quality.
Person Specification - Please click 'apply' to download the full job specification
Essential - The successful candidate will be able to demonstrate that they meet the following criteria below.
Experience
- Excellent IT Skills, including MS suite, particularly Excel
- Previous experience working with databases and data inputting
- Knowledge of importing and exporting data
- A working understanding of GDPR
- Data visualisation, analysis and reporting, including presenting data in a variety of formats
- Excellent administrative skills, particularly in organisation, planning and prioritisation
- Ability to manage a diverse workload and multiple priorities
- Excellent communication skills both written and verbal
- Ability to work autonomously within a multidisciplinary team
Closing date: Sunday 21st July 2024 at midnight.
Interviews will be held on Friday 26th July 2024. Please note this will be face to face.
The client requests no contact from agencies or media sales.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.
In this important interim role, you will be supporting Scope’s largest cohort of people and places, the Retail and Communities directorate.
Fixed term or secondment 6 months, 21 hours a week
Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with working from home.
The role
As Compliance and Performance Administrator for our Retail function, you will be carrying out essential administrative activities to ensure compliance and efficiencies until systems are upgraded.
You will:
- Collate key performance data from various systems and produce reports. These reports provide vital insight for our Retail Field leadership team so they can make decisions to maximise profitable income and ensure safeguarding and health and safety compliance across our Retail estate.
- Schedule meetings and capture actions.
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description.
About you
To be successful in this role, you will :
- Have excellent accuracy and attention to detail.
- Have good data analysis skills.
- Be proficient in the use of Microsoft Office, in particular Excel, Word, PowerPoint, and Teams.
- Have the ability to manipulate spreadsheets.
- Be numerate and able to work with large volumes of data
- Have excellent administration skills
- Have excellent customer service skills
- have the ability to work collaboratively
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
We're looking for a kind, compassionate and resilient Housing Advice Worker to join our Homelessness service in Kent.
£26,077.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Working within our Kent Domestic Abuse services, Tenancy Support Workers will provide resettlement support to customers who are moving on from refuge and domestic abuse tenancy support to community clients who have accessed the Sanctuary Scheme in West Kent.
Look Ahead operates trauma and psychologically informed approaches, ensuring that our customers benefit from being supported through strengths-based practices. Tenancy Support Workers share responsibility by ensuring that a holistic and cohesive model of customer support is embedded across Kent.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Building supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
* Supporting community customers who have accessed the Sanctuary Scheme to remain in their properties and manage the risks associated with that.
* Supporting key customers to set personalised goals in the form of a move on Support Plan
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.'
* Ensuring customers have full access to any move on welfare support by completing move on paperwork prior to customers move on date.
* Liaising and building partnerships with local charities to support customers with move on items
* Accompany customers to property viewings.
* Helping to set up utilities for move on customers
* Working proactively with the refuge and IDVA teams and referring any clients/customers to the IDVAs where required.
* Completing Marac referrals for high risk community client.
* Empowering customers to ensure they receive the service and benefits to which they are entitled
* Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the communityMission & Values 'Working with people to make choices, achieve goals and take control of their live through high quality care, support and housing'
* Involving customers in the design, development and delivery of the service
* Develop links with private sector landlords, estate agents and other housing providers in order to source additional units and move on accommodation
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
What you'll bring:
Essential:
* NVQ Level 2 or equivalent experience in the social care/charity sector
Desirable:
* Full Driving Licence and access to use of vehicle
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vehicles for Change (T/A RevoLOOtion) is a thriving charity founded in 2018 providing fully accessible mobile toilets to festivals, shows, outdoor events and sporting fixtures across the UK.
This is a vital support service for those with disabilities and serious health conditions to participate in events that would be difficult or impossible to attend otherwise.
The Chief Executive Officer will work to deliver the vision, mission and strategic goals of organisation alongside the Trustee Board.
We are searching for someone with proven experience of leading service organisations including business development, operations, finance and HR. Our key future priorities include expanding and modernising our mobile loo fleet, as well as building our off-season business offer.
This is an exciting opportunity for an individual with enthusiasm, drive and a desire to help change the world for the better.
We're looking for a kind, compassionate and resilient Support Worker to join our Horn Lane Young Peoples Service in Ealing.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Horn Lane Ofsted registered, young people's service supports young care leavers aged between 16 and 21.Support Workers will provide a person-centred support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
This support worker role is on a 4 week rolling rota which includes a combination of early (8.00 - 16.00) and late (14.00 - 22.00) shifts including weekends. No sleep in's required.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Building supportive, trusting relationships with customers
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Supporting key customers to set personalised goals in the form of a Support Plan
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Proactively manage risk and safety both in and outside of their physical living environment
Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
Involving customers in the design, development and delivery of the service
Empowering customers to ensure they receive the service and benefits they are entitled to
Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively.
For a full job description, please visit our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential: NVQ Level 3 or equivalent experience in the social care / charity sector / supported housing
Desirable: Experience working with young people
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Poppy Appeal Manager – SE London
Location: Hybrid, Haig House, Southwark
Contract Type: Permanent, Full Time
Hours: 35 Hours, Monday to Friday
Salary: £32,910 to £36,072 per annum (Inclusive of London Supplement)
Are you looking to ensure the success of this unique initiative for the Royal British Legion as a Poppy Appeal Manager?
As the Poppy Appeal Manager in South East London, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.
A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.
Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.
The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be expected to travel regularly in the course of your work including regularly round South East London. You will be contracted to our London Hub, Haig House, where you will be expected to work a minimum of 2 days per week – when not travelling. Please be aware a full UK driving licence is required for this role.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 17th July 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping vulnerable people? You may be who we are looking for!
We are looking for an advisor to join the team linking vulnerable Islington residents to the services that can support them, providing advocacy and support with form filling. We bring services and support right to people's doorstep. You will be resilient, and able to work flexibly across the borough providing advice to people in a variety of settings including food banks, community centres, on their doorstep and on the phone.
We work at the heart of the voluntary sector and have a long-established network of partners that we work alongside to deliver support to residents in Islington. Our work with partners is all about building relationships and linking vulnerable Islington residents to specialist organisations and ensuring they get the support they need when they most need it.
If you have a passion to support and empower people experiencing challenges in Islington, then this Connect Advisor role at Help on Your Doorstep could be the role for you!
We are actively recruiting and reserve the right to close the recruitment process before the deadline date. Early application is encouraged.
To apply please click on the 'apply button' and submit a CV and covering letter which demonstrates your suitability for the role against the criteria, in the attached JD and Person Specification
The client requests no contact from agencies or media sales.
Pancreatic Cancer Action are excited to be seeking an enthusiastic and proactive Supporter Care and Fundraising Co-Ordinator to join our fabulous Fundraising Team. This is a varied role where no two days will be the same.
If you are a proactive individual with a positive can-do attitude who is passionate about making a difference, we would love to hear from you. Whether you are looking for an introduction into the world of fundraising or to build on your existing fundraising skills, this role will offer you the opportunity to gain a breadth of experience about different fundraising income streams, finance processing, CRM data and stewardship journeys.
Our incredible supporters are at the heart of all that we do at Pancreatic Cancer Action. This role offers a unique opportunity to work with our fantastic supporters daily. Providing them with the tools, knowledge and materials they need to help reach and exceed their fundraising targets. From head shaves to cake sales, dress-down days to extreme sports. You will be the first point of call for all fundraising enquiries and be on hand to provide bespoke stewardship support to ensure we develop long-lasting relationships with our PCA community, groups and companies across the UK.
Main responsibilities:
- Provide admin and operational support to the Fundraising Team
- Accurately record and manage data using the Salesforce CRM system.
- Ensure that fundraisers and supporters get timely correspondents by email or phone.
- Inspire supporters through innovative new stewardship ideas, sending out relevant materials and offering support and advice to enhance their event/fundraising.
- Maintain and develop relationships with existing supporters, helping them to exceed their fundraising targets and inspiring them to become life-long supporters.
- Update all event portals with fundraising details and complete the registration process on time.
- Monitor and input data from various fundraising platforms onto our Salesforce database to ensure accurate reporting on income from events/fundraising.
- Take ownership of fundraising tracker to ensure first class stewardship is provided to all supporters.
- Supporting community-based fundraising volunteers and groups.
- Work collaboratively with the fundraising and marketing team to ensure that email templates, cards and certificates remain up to date and relevant to our audiences.
- Work with the fundraising team to identify ways to surprise and delight our fundraisers and ultimately build long term relationships with a consistent approach.
- Support in the planning and implementation of fundraising events, products and campaigns
- Work across various fundraising streams such as community and events fundraising, Individual giving, In memory and corporate fundraising.
The client requests no contact from agencies or media sales.
We're looking for two kind, compassionate and resilient Support Workers to join our Learning Disabilities service in Hertfordshire.
£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. This includes providing personal care, domestic duties, emotional and social support in a person centred way. Staff will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
The service is staffed 24/7 and all staff is required to cover at least one sleep in a week.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
What you'll bring:
Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector
Desirable:
- Experience in working with people with Learning Disabilities and Autism
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
This is an exciting opportunity to be part of our flagship apprenticeship role at Magic Breakfast. The role will be part of a small, enthusiastic and happy team who will support the apprentice through their level 3 HR Apprencship and help them navigate the working world.
The successful candidates will be enthusiastic and energetic, bring integrity, be willing to commit time to the role, and be passionate about addressing hunger as a barrier to education. A clear alignment with Magic Breakfast's values and mission will be an important differentiator between applicants.
While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background.
Job Title: People and Culture Apprentice
Reporting to: Strategy Lead and EA to CEO
Location of work: Home based with the expectation to attend the office at least 2/3 days per week dependent on organisational activities, this expectation will be reviewed after the first quarter. Travel expenses will be paid. There may be other ad hoc additional days for team days and organisational away days.
As this is an apprentice role you will have a designated 1 day a week to undertake apprenticeship related activity or focused study, this will be agreed with your line manager and flexibility will be available for how this is managed.
Contract type: Apprentice - fixed term for duration of apprenticeship.
Contract Length: 24 months. There is potential for a permanent contract at the end of 24 months dependent on organisational growth, financial circumstances and business need.
Salary: Starting Salary £20,400 (2024/2025) increasing to £22,950 (2025/2026) after the first year on successful progress in the apprenticeship and in meeting expectations in the role.
BACKGROUND
Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 200,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons. Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning.
This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good.
JOB PURPOSE
The People and Culture Apprentice will have a varied, critical remit; supporting central administration and the executive office as well as the People and Culture team to deliver an outstanding day to day HR service. The role will support with all areas of the life cycle including, recruitment, induction, onboarding, and administrative support.
KEY RESPONSIBILITIES
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Support with recruitment administration, including scheduling interviews and responding to candidate questions.
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Support People and culture to maintain accurate and efficient administrative systems ensuring it is compliant with data protection laws.
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Support People and Culture with internal communications
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Be the first point of contact for general queries via email or phone, delegating or managing responses as appropriate in a timely manner and providing excellent customer service to external and internal enquiries.
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Assist in preparation of reports and papers for relevant meetings.
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Attend meetings, publish agendas, take and distribute minutes and follow-up on actions where necessary.
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Work with Corporate Partnerships Team to manage the Fora and other corporate donor relationships.
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Act as the point of contact for internal and external visitors when in the office.
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Order home working equipment for staff and manage equipment requests.
Please read the full job description attached for more infromation
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
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25 days annual leave + 8 bank holidays
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long service leave ( 1 additional day per year)
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end of year closure
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enhanced pension
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cash back health plan
Please see our job pack below for more informtion
APPLICATION PROCESS
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com
Shortlisting -8th, 9th and 10th July
First interview in person at our office -17th July
Second interview including work trial at our offices – 24th July
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OPPORTUNITY to work with one of the UK’s leading Impact Investing Platforms
Energise Africa – Commercial Director
Hours – Full time (or 4 days a week will be considered)
Location: Oxford (with some international travel)
Salary: £60k
Term: Permanent
Start date: ASAP
Overview
Energise Africa is at an exciting and pivotal time in its development. We are currently recruiting a Commercial Director to drive the business as it looks to scale. Energise Africa has been founded and incubated by two of the leading direct impact investing platforms in Europe, Ethex in the UK and Lendahand in the Netherlands and backed by incredible supporters such as UKAid and P4G. Since 2017, during this seed stage, Energise Africa has raised over £35m from UK retail investors to accelerate energy access in Sub–Saharan Africa and has won numerous awards including the UN Climate Action award for climate friendly investments.
As we get ready to take on new investment, and expand into new geographies and sectors, it is time for the organisation to build a new dedicated team.
Commercial Director
To take our business to the next level we need a dedicated Commercial Director to help accelerate our growth.
There are four key strands to the role:
Strategy and New Business
· Work alongside the CEO to develop the growth strategy for Energise Africa
· Managing existing and develop new origination partnerships to bring new issuers to the platform
· Lead the EA origination efforts and structure proposed transactions
· Work alongside our operations team to ensure efficient processes are developed and implemented to ensure smooth onboarding of new investees
· Work alongside our marketing team to ensure that origination partners and investees give us the information that they need to effectively promote investment opportunities
· Drafting and negotiation of agreements with origination partners and prospective investees
· Lead the due diligence process, present cases to the Investment Committee and onboard new investees
· Manage existing and explore new co-financing partnerships
Investee Management
· Demonstrate excellent relationship management with our origination partners and investees.
· Monitor and manage the investment portfolio along with our origination partners.
· Manage workout situations and restructuring of clients in arrears with support from the legal team and origination partners.
Leadership
· As a key member of the Energise Africa Senior Management Team, help to build the investment strategy for Energise Africa and to deliver against agreed objectives.
Product Development
· Cooperate in product development which may involve different currency solutions, guarantees and de-risking projects as well as looking at innovative financing structures.
· Support the development of new tools and technology to make the investment process more efficient.
Reports to: CEO Energise Africa
Key skills and experience:
· A passion for sustainable development/impact investing or similar.
· 5 years of experience in impact investing (debt or equity) or corporate lending in emerging markets and/or in renewable energy or climate finance sectors.
· Experience of helping to scale a start-up and/or entrepreneurship within a company.
· Strong analytical and problem-solving skills.
· Great negotiation skills - cooperative, empathetic and get the deals closed.
· Excellent communication skills and the ability to represent EA at the highest levels.
· Fluent in English and ideally French or Spanish, both written and spoken.
· Willing to travel internationally (global emerging/frontier markets and European countries).
· Tech-savvy and proven experience with data-driven investment decisions.
· Bachelors or Masters degree.
Our Values
· We want to create a positive impact and make a difference in the world.
· We love helping communities, social entrepreneurs and businesses in innovative ways.
· We aim to provide excellent customer service and treat all our investors fairly.
· We are a dynamic, professional and knowledgeable team with a friendly, can-do attitude.
· We are a small team that likes delivering big impact.
What it means to be part of our team
- Work for us and see the tangible positive impact you are helping to create on the ground, such as household rural electrification in Africa and beyond.
- Share Option Scheme
- Ethical pension, with employer contribution.
- Enhanced maternity, paternity and adoption leave.
- In addition to public holidays, you are entitled to 25 days each year increasing by 1 day annually from year 3 in recognition of long service (up to a maximum of 30 days).
- The Company closes for a period during Christmas, details of which will be given to you during the early part of each year. You do not have to book these days as holiday.
- Supportive of proposals for relevant training, agreed as part of personal development plans.
- Free access to mental health support services through our partner Able Futures.
- We organise informal ad hoc socials to get to know each other better and more structured team socials once a quarter.
Equal Opportunities
We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values for making a positive impact in the world and making money do good, you will find a home at Ethex.
We believe in a fairer future for all, and we know that by working together we can do much, much more. We believe that everyone has the right to live and work without fear or prejudice regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
Further information
Please indicate whether you are applying for the role on a full time or part time basis. Interviews will be conducted on a rolling basis. This opportunity will close once the roles have been filled, so please apply early to ensure you don’t miss out.
The client requests no contact from agencies or media sales.
Fundraising Executive – Challenges and Events (2212)
Concern Worldwide (UK) is looking for a Fundraising Executive – Challenges and Events to join the Public Fundraising Team in the London office on a permanent basis.
About us:
Concern Worldwide is a non-governmental, international humanitarian organization dedicated to the reduction of suffering and working toward the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest-to-reach and most fragile places. Places prone to conflict, natural disasters, climate change, and extreme hunger.
About the role:
We are seeking to recruit a Fundraising Executive with a focus on Challenges and Event recruitment to sit within our Public Fundraising Team. The post holder will be responsible for recruiting donors through virtual and in person challenges and events and working with the Fundraising Innovation Team to expand our challenges and events offering. The post holder would be an integral member of the Public Fundraising team and would also support during emergency appeals and support the wider Acquisition team for example in training and shadowing agency fundraisers and working on cross team projects.
This post reports to the Senior Executive – Challenges & Events, and approx. 70% of the work will be on Challenges & Events, with some other work on other Acquisition channels to help the post holder develop a breadth of skills and experience across Public Fundraising.
About You:
You will have experience and knowledge of mass participation event fundraising, including donor stewardship and donor recruitment through a variety of channels and audiences. You will possess strong planning and project management skills and the ability to work on your own initiative. The successful post holder will have an excellent understand of delivering excellent customer service/donor care.
Full details on the role and person specification can be found in the attached job description.
Benefits:
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.
About our office:
Our London office is based in The Foundry close to Vauxhall and The Oval underground stations. The Foundry offers a unique opportunity to be a part of a vibrant and ambitious community focused on social justice and human rights.
Staff are expected to come into their base office once per week or the monthly equivalent i.e. 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.
To apply:
Please upload your CV and cover letter by 14th July 2024.
Please note, we would like to fill this role as soon as possible, therefore we will periodically shortlist through the recruitment campaign and may close the role before the advertised closing date.
All candidates who are short-listed for an interview will be notified via email after the application deadline
Candidates must be legally entitled to work in the UK at the time of application.
Conditions of Appointment:
The successful post holder will be required to complete a criminal records self-declaration form.
Closing Date:14 July 2024
Location: London
Contract Type: Permanent
Hours: Full time
Salary: £30,241- £33,601
You may also have experience in the following: Fundraising Officer, Individual Giving Officer, Donations, Fundraiser, Partnership Executive, Fundraising Coordinator, Charities, Not for Profit, Fundraiser, Individual Giving, Third Sector, Fundraising Assistant, etc.
REF-215 111
2nd Line IT Support Engineer
Based in Stanmore/Berkshire - onsite
Salary circa £30,000 - £35,000 per annum dependent upon experience.
As a successful 2nd Line IT Support Engineer, you will have strong communication skills and a desire to provide outstanding service to Norwood’s client base. If you want you to join our dynamic team as a 2nd Line IT Support Engineer, please apply!
ABOUT THE ROLE
The role of the 2nd Line IT Support Engineer will involve working as part of a team providing 1st and 2nd line remote and on-site support to the services across London and a site in Berkshire. The ideal candidate for the 2nd Line IT Support Engineer role will have at least 3-6 years of experience in Windows Server and Desktop focused IT support. The position will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. . You will have strong expertise and the ability to provide rapid solutions and working flexibly in resolving and further investigating possible escalations.
MAIN DUTIES AND RESPONSIBILITIES
- Managing and maintaining computer hardware and software issues from logging to resolution, to ensure high levels of availability of the supported business applications.
- Liaising internally and externally with technical support companies and suppliers and working alongside the IT Manager and Application Support team, the role of 2nd Line IT Support Engineer will involve the following tasks:
- Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.
- Liaising with Support Companies to get issues fixed.
- Configuring, installing and supporting any client hardware and software.
- Configuring, installing and supporting mobile devices and internal phone systems.
- Assisting with new user desk setups, desk moves and associated cabling.
- Processing new and leaver’s accounts.
- Maintaining Asset register of all IT equipment.
- Managing, assessing, and reporting on project activities to meet deadlines.
- Focus on solving customer’s problems, striving to understand their needs.
- Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or identified IT risks through the appropriate incidents and escalations process
- Maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security including remote access technologies.
- To be a car driver and have access to a car during office hours and willing to drive between locations.
ESSENTIAL TECHNICAL SKILLS
- Windows Server 2016/2019
- Windows 10/11 desktop systems
- Microsoft Azure
- Office 365 and the MS Office Suite
- Microsoft Exchange, Teams, OneDrive, SharePoint
- Active Directory
- Group Policy, DNS, DHCP
- Desktop Deployment Services
- Networking (Switching/VLANs/Routing/Firewalls – Cisco and HP preferable)
- Email and Web Filtering Systems
- Managed Antivirus
- Enterprise Wireless administration
- Printer Management
Why Norwood?
- The opportunity to work for a leading UK charity
- Competitive salary & benefits package
- Generous annual leave entitlement
- Hybrid work arrangement
- 1pm finish on a Friday
- Unlimited access to staff referral scheme
If you're ready to embark on a rewarding journey where every day brings new challenges and opportunities to make a difference, apply now to become our newest 2nd Line Support Engineer! Please press apply and our Recruitment Team will be in touch.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
No agencies please.