Customer Jobs

Please note that this is a fixed-term contract for 8 months, starting September 2024

Location: Flexible with some paid travel to London (if based outside of London)​

A little bit about the role 

We seek a graduate with excellent communication skills for our Recruitment team. You must be able to manage data, multitask, and adapt to dynamic environments. Enhance Frontline’s social worker training selection process with autonomy and a commitment to continuous improvement.

The Recruitment team is responsible for sourcing, selecting and hiring for 500 places for Approach Social Work (previously known as the Frontline programme) in local authorities across England.

We think the internship at Frontline is unlike other internships. You’ll be given plenty of opportunity to develop key skills for your future career, while also holding a core role within the team. You will be joining us at our busiest time and so will have day to day coordinator responsibilities throughout the year. This makes it a great first step into your career as you’ll have real practical examples to take forward. You will work with the Selection Manager and Selection Officers to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout.

Some key responsibilities include:

• Facilitate at Approach Social Work assessment centres, supporting assessors and sharing responsibility for ensuring days run smoothly and consistently​
• Manage the logistics involved in planning and delivering over 40 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors)​
• Act as first point of contact for candidates experiencing technical difficulties with IT systems used as part of selection process.

A little bit about you 

The role would suit a recent graduate with experience in event planning, logistics coordination, or customer service. We’re looking for someone who is detail-oriented and excels at managing multiple tasks and priorities. The ideal candidate will be a strong communicator who can support candidates through the selection process, troubleshoot technical issues, and ensure smooth operations at assessment centers.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Job Description – Head of Key Food Partnerships

Reporting to: COO

Location: Flexible (regular food industry visits and travel)  

Contract: Permanent

Hours: Full Time-35 hours

Salary: £68,974-£72,605(National) or £72,605-£76,426 (London)

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare now operates 35 Regional Centres around the UK. The majority of these are run by local charitable organisations we call our Delivery Partners. This enables us to be a UK-wide organisation yet also think and behave with local concerns at the heart of our actions. For more info please visit FareShare website.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives. Our Values:

Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

Our key priorities at FareShare UK are to grow the food volumes accessible to the charities and community groups we support across the UK. Food partners (manufacturers, retailers, wholesalers, importers, packers, catering providers, producers and others) are pivotal in helping us to meet these priorities, providing access to food and many other strategic resources. This crucial role will focus on working with our top food partners to maximise the mutual value in the relationship through strategic and structured account management. Our ability to meet growing demand and retain our leading position in the food redistribution landscape will be heavily influenced by the success you have in this role.

You will be the direct account lead for some of the biggest food accounts in the UK and you will lead part of the Food Partnership Team for managing and engaging new business relationships to drive and grow food and funding from top food partners.

As part of this role, you will lead the transition to a tiered and structured strategic account management approach of all top partners. Coordinating colleagues in the food team and other FareShare teams: FareShare Go, Marketing, Fundraising, Network Operations and Volunteering teams to ensure that top partners get an excellent service. You will work with the top food partners and other stakeholders to ensure appropriate identification of activities, and monitoring of progress, benefits and evaluation.

You will help identify and overcome the barriers to food redistribution and increase the volumes of foods available to FareShare from food partners and their wider supply chains.

Working with marketing and relevant teams you will develop sales materials to open opportunities for more food and other resources from top partners.

You will lead new business development for FareShare Go and work closely with the FareShare Go operations team to mutually agreed objectives. You will support the team to develop new opportunities to deliver the FareShare Go service to food partners including meeting tenders and developing compelling propositions for partners.

 Main areas of responsibility

Business Development and Relationship Management

• Support the senior Leadership team by implementing and driving FareShare’s strategy to deliver the services that our top food partners want now and in the future.
• Develop sales and tender materials to win new and grow current business for increased food, funds and other strategic resource.
• Keep up to date on trends and key areas of opportunity for top accounts.
• Directly account manage the largest opportunity accounts that we want to engage or grow.
• Develop strategic relationships and account strategies with top food partners to maximise the volumes of surplus food and funding to FareShare through structured joint business planning process.
• Embed a strategic approach to account management and joint business planning processes for top partners to make sure that they have a structured first in class service from FareShare.
• Ensure oversight of all account activities and provides regular updates to, and feedback opportunities for relevant FareShare stakeholder teams including FareShare Go operations, Food Co-ordination, marketing and fundraising.
• Develop key relationships with key personnel within our top food partners and develop a good understanding of their structure and operations to help drive sustainable, successful relationships and engage the relevant internal departments

Business Process Improvement to deliver growth

• Understand the barriers to redistribution of food and lead initiatives to overcome them
• Develop new models of food redistribution which meet market needs and build new channels of supply to FareShare
• Liaise with colleagues in the FareShare Go and Food Co-ordination Operations teams to highlight and resolve any operational issues and support related initiatives as appropriate
• Work with the food partner to develop appropriate systems and business processes which will ensure they are managed in the most environmentally, socially and financially efficient way.

Project and Initiative Management

• Be responsible for managing and communicating key projects and initiatives and securing support from a range of internal stakeholders within the food partners and among the FareShare network.
• Prepare and proactively present the benefits of new initiatives to existing and potential partners despite the challenges to existing embedded processes. 

People and Culture

• Lead, manage and motivate the part of the Food Partner Team focused on engagement and growth, creating a culture of high performance and a positive and supportive working environment.
• Support effective working with colleagues in the wider Food Team, and Network Development and Operations Teams to support an atmosphere of collaboration and trust consistent with FareShare’s values
• Foster positive change, new ways of working and an understanding of best practice
• in using FareShare’s Customer Relationship Management systems.

Person Specification

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

• Proven influencing, negotiation and selling skills, to understand the needs of a key partner and ability to demonstrate the value of the proposition to the customer.
• Understanding of a strategic account management approach and ability to manage multiple accounts in the FMCG, food, retail or comparable sector with professionalism and integrity consistently meeting or exceeding challenging targets
• Good working knowledge of the key players in the food retail industry and an appreciation of their ways of working with their supply chains
• Successful track record of managing cross-functional projects such as new launches, operational initiatives, promotional activity or other projects to tight timescales and budgets, ensuring involvement of all key stakeholders
• The ability to develop and maintain effective working relationships at a range of levels and across multiple functions with a variety of internal and external stakeholders
• Ability to prioritise effectively with strong time management skills to ensure effective allocation of FareShare resources to cope with competing demands and to prioritise tasks appropriately
• Ability to use own initiative working independently and responsibly

Experience

• Retail account management experience working at multiple levels including Directors across Operations, Communications, Marketing, CSR, business support and technology teams
• Demonstrable experience of driving significant growth and impact in food accounts
• Track record of building, leading and managing high performing, effective teams through periods of growth and change
• Experience of managing direct reports including managing performance issues
• Project management of multiple stakeholder initiatives
• Delivery of process improvement in a sales or customer service environment
• Knowledge of and interest in Sustainable Development, Corporate Social Responsibility and experience of its application within the business environment.
• Drive, motivation and attention to detail in ensuring all business opportunities presented to FareShare are captured and explored
• Pro-active, organised and able to work under pressure, whilst maintaining excellent attention to detail
• Good knowledge of Microsoft Offices packages, ideally at an advanced level and with a good level of numeracy and literacy

Competencies and behaviours

• Excellent written, verbal communication and presentation skills
• Proven ability to lead and manage teams and build strategic relationships across the business with a customer service focus
• Negotiation and influencing skills to deliver win-win outcomes
• Excellent, proven organisational skills
• Creative approach to problem solving

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Harris Hill are partnering with a fantastic charity working to support Veterans, in their search for an Employment Consultant (South East).

Location: Home and Field Based, with substantial travel within region

Salary: £31,270

As Employment Consultant, you will work collaboratively with Veterans (clients) and employers to provide information, advice and guidance in order to assist clients to overcome barriers to secure and retain paid, meaningful and sustainable, employment.

Key responsibilities include:

• Managing a diverse caseload of clients with health conditions and complex needs back into employment, providing a professional employment, job matching and career management service.
• Building relationships with key partners in the region to both promote the service and maintain a network of services that veterans can be referred to.
• Providing information, advice, and guidance to clients on areas including application materials, interview skills and training.
• Analysing potential job roles to understand and guide on reasonable adjustments, on-boarding arrangements or training, advocating with the employer on behalf of the client where appropriate.
• Maintaining Customer Relationship Management (CRM) system, case notes and other electronic files and client records to the required, high standard to ensure the client journey is documented in accordance with quality standards and in a manner that is respectful to the client.

The successful candidate will have knowledge and experience of helping people with multiple support needs such as health conditions, housing issues, social isolation, substance misuse and criminal records. Knowledge and understanding of current recruitment practices, with the ability to coach clients in application skills and interview techniques is also crucial, alongside a high level of personal resilience, adaptability and flexibility, with the ability to deal effectively and safely with potentially stressful or pressured situations.

If this sounds like you and you’re able to work and travel within the designated region, and wider on a flexible basis, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The primary focus of the Development Manager will be the identification, cultivation and stewardship of new and existing trust, foundation and statutory supporters to drive growth in this area. We are looking for an entrepreneurial and imaginative individual who can prepare compelling written proposals and work confidently and collaboratively across the organisation. You will have a genuine interest in data collection and be looking to demonstrate and articulate impact in compelling ways. 

 As part of a small, but supportive team, you will be required to be a champion for the organisations’ CRM System (Spektrix) and alongside our Development and Administration Coordinator, embedding its use across the organisation and ensuring records are accurate and up to date. 

For more information, please refer to the Application Pack on the Albany website; and apply through our portal.

Reporting to – Programme Manager (London, East & South)

Location – Hastings & Bexhill with daily travel to delivery sites

Hours – Full time 37.5 hours pw (including evening and weekend hours)

Start -August

Job overview

As a Senior Delivery Lead, you will lead the delivery of the Dallaglio RugbyWorks range of interventions and delivery team within your designated area of Hastings. This is a new operational area for Dallaglio RugbyWorks and will involve the set up of the region.

In this role you will spend time on the ground delivering interventions to young people. You will also support your Programme Manager with the development and management of the region, which includes the line management of the part time and casual staff members that cover your area.

We are seeking someone with the combined skills of being able to deliver high quality sports and employability sessions to young people with the ability to take on a level of regional coordination. 

Application

Send your CV to to us. 

The College of Policing is exclusively partnering with Robertson Bell in our search for two Finance Business Partners to join our team on a permanent basis. The College of Policing is the professional body for the police service in England and Wales who work to share knowledge and good practice, set standards, and support professional development for police officers and staff.

Reporting into the Senior Finance Business Partner, these roles will provide professional finance business partnering support and advice to Cost Centre Managers, including preparing and evaluating accurate and timely annual and monthly budgets, forecasts and trend analysis, to enable effective and appropriate financial planning across the College.

The organisation

About 800 people work for the College of Policing across England and Wales. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles.  We offer a supportive and inclusive environment for people to thrive.

This post can be based remotely with very occasion travel to the headquarters in Ryton-on-Dunsmore (CV8 3EN) or regional offices including London. We offer an extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.

The key duties of these Finance Business Partners will be:

• Act as lead business contact for providing a professional finance business partnering service to designated Cost Centre Managers.
• Develop effective working relationships with stakeholders to improve their knowledge of financial management and forecasting, whilst providing appropriate robust challenge when required.
• Complete monthly management accounts, budgets and forecasts for your Cost Centres providing sufficient analysis and narrative to inform business and operational decisions.
• Analyse monthly performance to budget and KPIs, evaluating variance impact and identifying trends to support, challenge and provide options in the cost-efficient management of resources. 
• Reconcile budgets, accruals, prepayments and other financial records for year-end.
• Engage with Cost Centre Managers on organisational or business-related proposals, provide helpful and meaningful financial advice to support business case submissions.
• Drive effective strategic and operational decision making for budget managers.
• Support the design, development and continuous improvement of finance processes and quality and system improvement projects.

The successful candidate will have:

• Part-qualified with a CCAB qualification or evidence of equivalent experience in a similar role.
• Experience of working in a management accounting, finance business partnering or related financial role.
• Ideally experience working in the public sector, but this is by no means essential.
• Proven experience of working collaboratively, including working with internal and external people in positions of influence to develop and implement customer-focused business solutions.
• Ability to analyse, summarise and communicate financial data and information clearly and accurately to non-financial budget managers.
• Ability to provide constructive challenge to budget managers.

Please note that the salary on offer will be based on location as follows:

• National: £33,573 - £40,580,
• London: £38,611 - £45,618

The closing date for applications will be on Sunday 21st July, with first stage interviews due to take place the week commencing the 29th July. Please submit your CV to our exclusive search agent Robertson Bell ASAP to ensure you don’t miss out!

We have an exciting opportunities for a Triage & Early Intervention Officer to join the Adult Support Team in Preston working 22.5 hours a week (Wednesday to Friday, hours can be discussed at interview).

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Preston. We offer the option of hybrid working after completing an initial probation period. 22.5 hours a week working a shift pattern of 9am-5pm and 10:30am - 6:30pm, Wednesday to Friday.

As a Triage and early Intervention Officer you will provide high quality support to all victims and witnesses of crime, leading on completing initial impact and risk assessments that are comprehensive and holistic. Providing immediate and short term intervention via telephone to anyone impacted by crime.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Conference Organiser and Business Development Coordinator

(Fixed term for 12 months maternity cover)

Salary: £35k per annum

Location: Hybrid - Home-based & WC2A (min 1 day a week)

Hours: Full time - Monday to Friday 9.00am to 5.30pm (with some out of hours work and travel)

The role:

Working as part of a small team, the Conference Organiser and Business Development Coordinator responsibilities include but are not limited to:

• Coordinating the planning, management, relationship coordination, creative development and delivery of the SCTS Annual conference.
• Maintaining and monitoring the society’s annual conference budget.
• Explore & identify new income streams for the annual conference.
• Create and sell sponsorship packages to medical companies.
• Ensuring the design and delivery of  the exhibition floorspace.
• Create themes & graphic designs for conference advertising material.

About you:

We are looking for an organised, accurate and effective multitasker and team player who can demonstrate hands-on experience in planning, coordinating and delivering conferences and / or large events along with coordinating all of the financial and sponsorship aspects of these.

You must also be a proactive, innovative, team-worker with good communication skills who can work collaboratively with many stakeholders. 

Willingness to learn new skills and software is key, as is experience with finance and accounting software such as Xero.

About us:

The Society for Cardiothoracic Surgery (SCTS) is a professional society for all healthcare professionals involved and interested in cardiothoracic surgery. 

This role supports the main purpose of advancing science in the field of cardiothoracic surgery for the benefit of the public by encouraging and promoting excellence in the practice of cardiothoracic surgery.

The SCTS Meetings team is responsible for organising and delivering the SCTS Annual Conference for all categories of professionals including Consultants, Medical Practitioners, Nationally Appointed Surgical Trainees, Trust appointed doctors and Nurses and Allied Health Professionals.

The team work flexibly from home and on site at least one day a week (but more will be required for initial training) at our office based in the Royal College of Surgeons of England in Central London.

How to apply:

If you are interested in this role as set out in the role profile and can meet the requirements detailed above, then we would love to hear from you straight away as applications will be considered on a rolling basis.  Please note that you must be available to start work in July.

To apply for the role, please send your CV along with a covering email that sets out how your skills and experience would help you to meet the role specification.

SCTS is committed to equality and creating an inclusive and diverse culture.  We actively encourage applications from everyone and will help to support you to reach your full potential and to be yourself in a working environment based on dignity, respect and mutual support.  If you have any queries or need any advice or adjustments at any stage of the recruitment process please contact us.

Information about SCTS and its work can be found on our website.

Interviews (via Zoom):  TBC

Please note if you have not been contacted by the end of July then your application has been unsuccessful. 

No agencies please.

The Operations Manager is responsible for overseeing the design, delivery, and evaluation of Lancashire Youth Challenge's three core programmes: RESTORE, Time to Breathe, and Rise to the Challenge. This role ensures the smooth and effective administrative and financial operations of the charity and acts as a deputy for the Chief Executive Officer when necessary.

Primary Duties and Responsibilities

Programme Management

·Lead and manage Project Coordinators & Facilitators, ensuring high standards and budget compliance.

·Ensure projects are properly documented and evaluated in line with contractual and funding requirements.

·Serve as the primary contact for partners, clients, referral agencies, parents, and guardians, ensuring effective communication.

·Collaborate on the recruitment of young participants for all programmes.

Line Management

·Facilitate regular supervision meetings with Project Coordinators & Facilitators.

·Manage and facilitate regular team meetings with core and freelance staff.

·Oversee the management of Volunteers and Work Placements.

·Hold contractual responsibility for freelancers and visiting practitioners.

Administrational

·Oversee daily administrative operations of the charity.

·Manage external communications, including website and social media.

·Act as the main liaison with the landlord and attend venue management meetings.

·Compile robust evaluation documents and impact reports.

Financial

·Support the CEO in preparing financial reports for Trustees, funders, and partners.

·Manage daily financial tasks, including reconciliation, invoicing, and liaison with accountants and the Treasurer.

·Help prepare budgets for funding applications and reports.

·Co-manage the Investor and Sponsor programme.

Governance

·Ensure systems and structures support the Board of Trustees in fulfilling their statutory responsibilities and effectively managing the charity's affairs.

·Prepare reports and papers for Trustee and annual general meetings.

·Work with the CEO and Chair of Trustees on the development and management of a Youth Board.

·Attend and present at Trustee meetings when required.

General

·Attend regular supervision meetings with the CEO.

·Complete required training in Safeguarding, Mental Health First Aid, and Emergency First Aid at Work.

·Abide by all company policies and procedures.

·Report safeguarding concerns immediately to the Designated Safeguarding Officer (CEO).

·Engage in Continuous Professional Development (CPD) opportunities.

·Work flexibly, including evenings and occasional Saturdays, to meet the charity’s needs.

·Assist in delivering other LYC projects and activities as needed.

·Act as deputy for the CEO when required.

Person Specification

Essential Criteria

A demonstrable passion for working with, supporting, and empowering young people.

A Level 5 or above qualification (ideally in a relevant subject) or significant work experience.

At least 3 years management experience, preferably within the youth charity sector.

Proven administrative skills and proficiency with Microsoft Office 365, CRM systems, and accounting tools like Xero.

Significant project and people management experience.

Experience in managing partnerships with diverse organisations.

Excellent communication skills, both verbal and written, and proficiency in online communication.

Financial management experience.

Understanding of safeguarding policies and procedures.

Willingness to be flexible and responsive to the evolving needs of the charity.

Desirable Criteria

Experience in the development and management of youth programmes.

Proven ability to compile evaluation and impact reports.

Marketing experience.

Familiarity with budget preparation and financial reporting for non-profits.

Experience in managing investor and sponsor relationships

Prospectus is delighted to be supporting a leading national health charity to recruit for a Head of Services (Helplines). This position is offered as an FTC for up to 6-months, in which you can choose to conduct this full-time or part-time and will report to the Executive Director of Services & Support.

As the Head of Services (Helpline), you will lead the operational delivery and strategic development of the charity’s portfolio of information, emotional, financial, and other support services to people affected by a chronic disease of the central nervous system. Through the provision of an integrated service proposition, you will ensure that the charity is providing an integrated service offer that encompasses national, devolved nations, community-based service provision and digital based services to continuously provide the community with an easily accessible and relevant suite of services. You will lead the operational delivery of a large and complex department and guide the strategic development and operational delivery of the services portfolio, providing leadership and strategic direction for support services across the charity.

To be successful in this role, you will have a track record of successfully leading and managing a large, geographically dispersed services function in the voluntary or public sector to deliver high quality results. You will ideally, have experience running or overseeing a national helpline, together with an impressive track record of delivering innovation in service design, development, and measurement. You should have experience of implementing quality standards, including the Helplines Standard, as well as experience of managing the development, delivery and continuous improvement of public facing, multi-channel information and support services across the UK to a diverse audience.

To apply, please submit your CV in the first instance. Following your application, you may be contacted by Prospectus for an informal discussion and be asked to provide further information to assist with this recruitment process. Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community, including those with lived experience. We invest in your journey as a candidate and are committed to supporting you in your application.

Mass Participation Events Fundraising Manager

Be There When it matters!

Sue Ryder's Fundraising directorate have had an exciting opportunity arise for an Mass Participation Events Fundraising Manager.

About You

We are looking for someone with a growth mindset, who is open to learning new skills, and embraces collaborative working. Attitude and approach are key, so if you have transferable skills but don’t necessarily have direct experience in a role like this, we would love to hear from you.

Key Skills:

• A proven track record of working within a fundraising events environment and an excellent knowledge of the running and challenge events market

• Experience of working with and through a large supporter or customer facing team to achieve results

• Experience of managing people and volunteers and using a variety of communication methods to an audience of all levels both internally and externally

• Experience of delivering income and expenditure budgets and developing and working to event plans

• Experience of developing compelling marketing materials for print, web and social

About the role:

Reporting to the Head of Public Fundraising you will line manage two Senior Mass Participation Events Fundraisers in the Mass Participation Fundraising Events Team. The role is responsible for delivery of the Mass Participation Events portfolio, providing strategic input and support to grow and develop the portfolio through a range of channels as well as playing a key part in the delivery of key community events throughout the year and liaising with integral and external stakeholders.

Drop-in Sessions – Zoom details in attached job pack

Friday 5th July – 12noon

Wednesday 10th July – 6.30pm

Competitive Benefits Package

- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme

- Staff discount with thousands of retailers

- Refer a friend scheme - £250

- Enhanced maternity, paternity and adoption pay

- and lots more. Please visit our careers website for the full list.

Closing date: 25th July

Interview date: 6th August and 13th August

If you want more than just a job, we want you.

Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

2nd Line IT Support Engineer

Based in Stanmore/Berkshire - onsite

Salary circa £30,000 - £35,000 per annum dependent upon experience.

As a successful 2nd Line IT Support Engineer, you will have strong communication skills and a desire to provide outstanding service to Norwood’s client base. If you want you to join our dynamic team as a 2nd Line IT Support Engineer, please apply!

ABOUT THE ROLE

The role of the 2nd Line IT Support Engineer will involve working as part of a team providing 1st and 2nd line remote and on-site support to the services across London and a site in Berkshire. The ideal candidate for the 2nd Line IT Support Engineer role will have at least 3-6 years of experience in Windows Server and Desktop focused IT support. The position will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. . You will have strong expertise and the ability to provide rapid solutions and working flexibly in resolving and further investigating possible escalations. 

MAIN DUTIES AND RESPONSIBILITIES

1. Managing and maintaining computer hardware and software issues from logging to resolution, to ensure high levels of availability of the supported business  applications.
2. Liaising internally and externally with technical support companies and suppliers and working alongside the IT Manager and Application Support team, the role of 2nd Line IT Support Engineer will involve the following tasks:
3. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.
4. Liaising with Support Companies to get issues fixed.
5. Configuring, installing and supporting any client hardware and software.
6. Configuring, installing and supporting mobile devices and internal phone systems.
7. Assisting with new user desk setups, desk moves and associated cabling.
8. Processing new and leaver’s accounts.
9. Maintaining Asset register of all IT equipment.
10. Managing, assessing, and reporting on project activities to meet deadlines.
11. Focus on solving customer’s problems, striving to understand their needs.
12. Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or  identified IT risks through the appropriate incidents and escalations process
13. Maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security including remote access technologies.
14. To be a car driver and have access to a car during office hours and willing to drive between locations.

ESSENTIAL TECHNICAL SKILLS

• Windows Server 2016/2019
• Windows 10/11 desktop systems
• Microsoft Azure
• Office 365 and the MS Office Suite
• Microsoft Exchange, Teams, OneDrive, SharePoint
• Active Directory
• Group Policy, DNS, DHCP
• Desktop Deployment Services
• Networking (Switching/VLANs/Routing/Firewalls – Cisco and HP preferable)
• Email and Web Filtering Systems
• Managed Antivirus
• Enterprise Wireless administration
• Printer Management

Why Norwood?

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• Generous annual leave entitlement
• Hybrid work arrangement
• 1pm finish on a Friday
• Unlimited access to staff referral scheme

If you're ready to embark on a rewarding journey where every day brings new challenges and opportunities to make a difference, apply now to become our newest 2nd Line Support Engineer! Please press apply and our Recruitment Team will be in touch.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

No agencies please.

We're looking for an inspirational person to join us as an Assistant Manager and work in some of our shops in West Scotland, providing cover in busy periods or for staff absences. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people.

Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

Any applications submitted without a supporting statement will not be considered

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Our client, a prestigious London University, is currently seeking a temporary, full-time (35 hours per week) Student Enquiries Officer. This role will be onsite, Monday to Friday, in Central London, starting Monday, 5th August, for approximately 2-3 months.

Key Responsibilities:

• Provide written and verbal guidance to a diverse range of stakeholders regarding the university's multiple support services and administrative processes.
• Ensure enquiries are responded to promptly, while maintaining accurate records and effective notes.
• Adhere to relevant processes, policies, and legislation, including data protection, equality, and inclusion.
• Manage and prioritise your daily workload to ensure the service runs smoothly and effectively.
• Support service users and handle enquiries confidently.

To be considered for this position, you should possess:

• Previous experience in a higher education setting is advantageous, but experience in a similar office-based customer service environment will also be considered.
• Proven ability to handle, prioritise, and resolve a range of enquiries.
• Strong relationship-building skills and confidence in engaging with various stakeholders in a fast-paced environment.
• Ability to work proactively and effectively, without the need of direct supervision.
• Excellent customer service, communication, and organisational skills.
• Proficiency in Microsoft Office, including Office 365.

This position starts on Monday, 5th August, for approximately 2-3 months. You must be available for the entire duration to be considered.

If you are interested in this opportunity, please apply below, and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.