Customer jobs

We are recruiting for a Senior Legacy and In Memory Executive to join our team in London; the scope on this job involves….

Job Title: Senior Legacy and In Memory Executive

Location: Homeworking with the requirement to attend our Head Office (Vauxhall) at least 1 day a week
Salary: £34,093.64 per annum
Contract type: Full-time, Permanent

Hours: 37.5

Are you passionate about legacy and in memory fundraising? Do you want to help shape the transformational impact legacy fundraising will bring to Refuge in the future? Do you want to use your ‘superpowers’ to make a real change to the lives of women and girls?

If the answer is yes to all the above, then Refuge wants to hear from you!

We’re recruiting our first Senior Legacy and In Memory Executive, to join our high performing Fundraising team at Refuge. You’ll work collaboratively with the Legacy and In Memory Manager to develop and grow the legacy and in memory programme, helping shape our strategy to recruit, engage and steward legacy pledgers and in memory donors. Managing and delivering a range of campaigns across multiple communication channels including email, social and print, you’ll help develop and deliver engaging communications to maximise lifetime value. Using an agile, test and learn approach, you’ll work closely with other teams, including our Digital, CRM and Supporter Care teams.

The ideal candidate will have proven experience in a similar role, having delivered successful campaigns to recruit and retain legacy and in memory supporters. As well as delivering campaigns at scale you will also be comfortable with speaking to supporters on a one-to-one basis. You’ll be highly organised and be able to proactively manage multiple projects simultaneously. You will also be confident in reviewing and analysing campaign performance and making recommendations for future performance. Finally, you’ll be passionate, committed and care about the work Refuge undertakes.

This is a fabulous opportunity to join a fast-paced and energetic team. Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

If this sounds like your next role, please apply today.

Closing date: 9.00am on 2 May 2025

Interview date: 8 & 9 May 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are recruiting for a Senior Acquisition Executive to join our team in London; the scope on this job involves….

Job Title: Senior Acquisition Executive

Location: Homeworking with the requirement to occasionally attend our Head Office (Vauxhall)
Salary: £34,093.64 per annum
Contract type: Full-time, Permanent

Hours: 37.5

Are you passionate about individual giving? Are you experienced in delivering successful and engaging acquisition campaigns for individual donors? Do you enjoy working collaboratively across multiple teams? Do you want to use your ‘superpowers’ to make a real change to the lives of women and girls?

If the answer is yes to all the above, then Refuge wants to hear from you!

We’re recruiting a Senior Acquisition Executive to join our high performing Fundraising team at Refuge. You’ll work collaboratively with the Individual Giving Manager, helping shape our strategy to recruit new individual supporters (cash, lottery and regular giving). Managing and delivering a range of acquisition campaigns across multiple communication channels including email, social, SMS and telemarketing, you’ll help develop and deliver targeted campaigns to our key audiences. Using an agile, test and learn approach, you’ll work closely with other teams, including our Digital, CRM and Supporter Care teams.

The ideal candidate will have proven experience in a similar role, having delivered successful campaigns to acquire individual supporters who donate via cash, regular giving or lottery.  You’ll be highly organised and be able to proactively manage multiple projects simultaneously. You will also be confident in reviewing and analysing campaign performance and making recommendations for future performance. Finally, you’ll be passionate, committed and care about the work Refuge undertakes.

This is a fabulous opportunity to join a fast-paced and energetic team. Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation in achieving our aims and are dedicated to developing and rewarding our staff. We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

If this sounds like your next role, please apply today.

Closing date: 9.00am on 30 April 2025

Interview date: 6 May 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Team: Philanthropy & Partnerships

Location: Remotely, UK

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £37,565.95 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.Will you join us and make a better life for cats?

Responsibilities of our Senior Philanthropy Officer:

• The Senior Philanthropy Officer is responsible for helping to implement the Philanthropy team fundraising plan, aligned with the wider fundraising strategy, to increase annual net income and inspire new donors to give to Cats Protection while retaining existing supporters
• The successful candidate will manage a mixed portfolio of major donors and grant making trusts, using high value fundraising techniques such as creating bespoke cultivation plans for each donor to maximise their lifetime value

About the Philanthropy & Partnership’s team:

• Philanthropy and Partnerships are a dedicated and motivated team who all believe strongly in our mission and values. We have ambitious growth plans with a large focus on growing and diversifying our pipeline
• We have a team of 21

What we’re looking for in our Senior Philanthropy Officer:

• Strong experience gained in a charity fundraising role, with a good level of experience in high value fundraising
• Strong understanding of high value fundraising principles, practices and processes
• Extensive experience of developing strong relationships with supporters/ clients
• Experience of using a CRM database
• Familiar with the IOF codes of practice relating to major donor fundraising

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 27th April 2025

Virtual interview date: 6th May 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Firts stage virtual interview via Microsoft Teams
3. Final stage virtual interview with Lead Philanthropy Manager

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

We are recruiting for a Senior Stewardship Executive to join our team in London; the scope on this job involves….

Job Title: Senior Stewardship Executive

Location: Homeworking with the requirement to occasionally attend our Head Office
Salary: £34,093.64 per annum
Contract type: Full-time, Permanent

Hours: 37.5

Are you passionate about individual giving? Are you experienced in delivering successful and engaging stewardship communications and appeals to individual supporters? Do you enjoy working collaboratively across multiple teams? Do you want to use your ‘superpowers’ to make a real change to the lives of women and girls?

If the answer is yes to all the above, then Refuge wants to hear from you!

We’re recruiting a Senior Stewardship Executive to join our high performing Fundraising team at Refuge. You’ll work collaboratively with the Individual Giving Manager, helping shape our strategy to retain and steward existing individual supporters (cash, regular giving, lottery and middle donors). Managing and delivering a range of stewardship activities across multiple supporter segments and using communication channels such as email, print, social, SMS and telemarketing. You will also lead on key appeals to our existing supporters throughout the year. Using an agile, test and learn approach, you’ll work closely with other teams, including our Digital, CRM and Supporter Care teams.

The ideal candidate will have proven experience in a similar role, having delivered successful campaigns to steward individual supporters. You’ll be highly organised and be able to proactively manage multiple projects simultaneously. You will also be confident in reviewing and analysing campaign performance and making recommendations for future performance. Finally, you’ll be passionate, committed and care about the work Refuge undertakes.

This is a fabulous opportunity to join a fast-paced and energetic team. Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation in achieving our aims and are dedicated to developing and rewarding our staff. We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

If this sounds like your next role, please apply today.

Closing date: 9.00am on 30 April 2025

Interview date: 7 May 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Vacancy type: Permanent, full time

Location: Burgess Hill Store

Salary: £21,213, per annum + benefits

Hours per week: 35h

Closing date: 30th April. We are reviewing applications as they come in so early applications are encouraged.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation.

You will be responsible for:   

Lead store operations bringing energy and vision to create a memorable shopping experience.

Utilize your eye for design and style, to curate your donated product through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall.

Keep up to date with the latest fashion trends and local market demands, identifying opportunities for growth.

Managing staff and volunteers where you'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers and staff members to ensure the effective operation of the store.

Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

Ensuring sales targets are met and direct costs are kept within managed budgets.

Ensuring all financial reporting and management, cash handling, daily banking and security procedures are followed.

Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.

Key Criteria: 

Solid retail experience, preferably in fashion/clothing.

Experience in managing a team. Managing volunteers would be an advantage.

Comprehensive understanding of retailing and merchandising display.

Experience of cash handling and financial management procedures (including completion of sales records).

Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion.

Good organisational skills and the ability to prioritise workload, balancing competing demands.

Understanding of health and safety procedures in a retail environment.

Please see the full job description here.  

For more information or an informal chat please contact Noel Fawcett by email at [email protected]@org.uk

Application Process 

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

Benefits you'll love: 

35 hour working week

25 days annual leave (exclusive of Bank Holidays) 

Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) 

Loan schemes for bikes; computers and season tickets 

Continuous professional development opportunities

Industry-leading training programmes 

Wellbeing and Employee Assistance Programmes 

Enhanced bereavement, family friendly and sickness benefits 

Access to Blue Light Card membership 

Subsidised Eye Care 

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity. 

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected]

As our Head of Philanthropy, you’ll lead and grow our major donor programme, securing six- and seven-figure gifts that fuel transformational change.

What you’ll do:

• Develop and deliver an ambitious philanthropy strategy, driving sustainable income growth.
• Cultivate and steward relationships with major donors, foundations, and networks of high-net-worth individuals.
• Position Practical Action as a thought leader in international development philanthropy, leveraging trends such as impact-based philanthropy and trust-based giving.
• Create high quality donor experiences, from exclusive events to field visits that showcase our life-changing work.

This is a rare opportunity to shape philanthropy at Practical Action and create lasting change. If you’re ready to take major donor fundraising to the next level, we’d love to hear from you!

What you’ll bring:

• A proven track record of securing high-value gifts from major donors, trusts, and foundations.
• Exceptional relationship-building skills and the ability to engage and inspire high-net-worth individuals.
• Strategic thinking with a flair for identifying and unlocking new funding opportunities.
• Passion for international development and a talent for powerful storytelling.

Accountabilities:

Strategic Leadership: Develop and implement an ambitious philanthropy strategy that delivers significant income growth from high-net-worth individuals, trusts, and foundations.

Team Leadership: Lead and develop a small team, fostering a high-performance culture and ensuring fundraising excellence.

Collaboration & Leadership: Work closely with senior stakeholders, including Trustees, the CEO, and global teams, to leverage influence and deepen donor engagement.

Innovation & Future-Proofing: Identify and implement innovative fundraising approaches, including digital philanthropy, giving circles, and social investment models.

Data & Insights: Use CRM and donor analytics to inform strategy, measure impact, and drive data-led decision-making.

Portfolio Development: Expand and diversify our philanthropic network, including engaging global high-net-worth individuals, diaspora philanthropy, and Donor Advised Funds (DAFs).

Major Gift Fundraising: Build and steward a pipeline of major donors, personally cultivating and soliciting six and seven-figure gifts to drive sustainable long-term support.

Engagement & Stewardship: Develop bespoke donor experiences, including high-profile events, personalised communications, and opportunities to see Practical Action’s work firsthand.

Global relationships: Working with country and regional offices, the International Directorate, the Impact & Influence Directorate and Finance, developing processes and proactively working to unblock issues crucial to successful philanthropic growth.

Skills Development: Champion and facilitates the development of skills and capacity among fundraising staff globally in support of the philanthropy strategy.

PERSON PROFILE

Experience, Knowledge and Skills

• We’re looking for an experienced philanthropy professional with a passion for international development and a strong track record of securing major gifts. You will bring:
• Proven expertise in major donor fundraising, with a track record of securing six and seven-figure gifts from high-net-worth individuals and foundations.
• Strategic vision and leadership, with the ability to develop and implement successful multi-year philanthropy strategies.
• Exceptional relationship-building skills, able to engage and inspire senior donors, Trustees, and high-profile stakeholders.
• Creative and entrepreneurial mindset, with experience exploring innovative fundraising models such as impact philanthropy, digital philanthropy, and DAFs.
• Outstanding communication and influencing skills, with the ability to craft compelling cases for support.
• Experience in leading and developing high-performing teams, fostering a culture of ambition, innovation, and collaboration.
• Knowledge of international development and the motivations of philanthropic donors in this space.
• A proactive, results-driven approach, with strong financial acumen and the ability to manage budgets, pipelines, and income targets.
• Cultural Sensitivity with experience of remote working, working with people from diverse backgrounds and working with multiple teams.
• Language Skills: Fluency in English required. Competence or fluency in Spanish, French and/or Arabic, desirable.
• Alignment with our work and commitment to development principles.

The Talent Set are delighted to be working with a fantastic health charity to find their Community Fundraising Officers. One role will focus on third party initiatives, and the other on Stewardship & Partners.

The charity offers a flexible working environment, with hybrid working 3x per week from their office in North London.

As a Community Fundraising Officer you will play an instrumental part in creatively engaging supporters to get involved in our high-value campaigns, events and regular giving programme. This includes our annual matched-funding campaign and reoccuring giving programmes. The post-holder will be key in taking the Community Giving programme to the next level, providing proactive engagement opportunities and efficiently work with data to provide timely, targeted, relevant and engaging communications to our various community groups.

Key Responsibilities:

• Act as the first point of contact for all Community and 3rd party fundraisers wishing to learn more about the work of the charity. - Respond to community fundraising queries in an appropriate manner, via email, phone, face to face or letter within the charity’s standard time frames.

• Work with the Community Engagement Manager to manage relationships and create community engagement timelines.

• Oversee Community Support Volunteers to help add capacity and ensure supporters are supplied with fundraising materials and promotional collateral as and when required.

• Work with the Community Engagement Manager and Marcomms team to ensure all communications are updated and recorded regularly to aid effective ongoing community engagement opportunities.

• Promote campaigns and products for key target to a diverse community group to help grown long term sustainable income

• Develop and implement rich community engagement journeys that help build lifelong engaged relationships with supporters

Person Specification: 

• Experience of Supporter Care or Community fundraising.

• Experience of day-to-day management of a supporter/customer database.

• Experience of how best to use a database to support excellent supporter/customer experience.

• Dedicated to maintaining regular communication with supporters/customers to facilitate the development of long-term relationships

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Picture yourself alongside our Outreach and Marketing wizards and our customer service champions. Together, we're on a mission to ensure our young people aren't just safe but also revved up and fully immersed in their journey with us here at The King's Trust.

Could you become their personal champion? Imagine peeling back the layers to discover what's holding them back so that you can unlock their potential for astonishing progress.  Imagine having your own group of young people to support who will turn to you for that one-on-one support, guidance, and maybe just a nudge in the right direction.

Safety always comes first, so keeping a watchful eye on safeguarding, health and safety, and data protection is part of the deal! You’ll be the guiding force that empowers our delivery partners and service providers to reach for the stars.  Together, we will ensure every young person embarks on a remarkable journey, experiencing the extraordinary and achieving the dreams they've aspired to.

You’ll lead personal development sessions that take our foundation programmes to new heights. Whether it's in person or via a virtual session on MS Teams, some of these activities will be in the great outdoors and enjoying our wonderful green spaces. You won’t be sitting behind a screen every day, there will be some travel required to relevant local areas to support the delivery of these exciting programmes as well as programme visits.  However, it’s not all fun and games, keeping things on point means meticulously recording info and data about our young superstars, volunteers, or partners. It's all about making sure every step of their journey aligns perfectly with our funding contracts.

At The Trust, we're strong advocates for fostering an inclusive workplace where everybody feels seen, and it would be fantastic if you share that passion too.  Your mission? Making a positive impact by implementing a local action plan that harmonises with our big-picture EDI goals.

Be prepared for anything and everything. Alongside all these exciting responsibilities, you might even find yourself wearing different hats and stepping up when needed.

Ready to bring your A-game? Let's make every day count and create a brighter future for our young people of the future!

Our Finance team is looking to recruit a Finance Officer to join our Accounts Payable (AP) team to support the work and transactions that British Heart Foundation (BHF) perform for us to fund lifesaving science.
 
As an Accounts Payable Finance Officer, you'll:

• support the team and deliver a high-quality service in terms of timely, accurate and efficient entry of BHF expenditure onto our central accounting system
• ensure you achieve key performance indicators and individual targets agreed upon and set by the AP Team leader
• ensure that all transactions are coded and authorised to meet month end deadlines and meet agreed service levels.
• work on data capture and will have knowledge of IPOS queue management.
   

The AP team provides a high level of customer service, ensuring colleagues and suppliers are kept updated in the process and that the payment process is as smooth as possible, so you’ll effectively manage your workload and escalate complex issues to the team lead.

Understanding the needs of customers, you’ll raise the profile of finance through provision across the AP team of best-in-class service both internally and externally.

The role involves dealing with internal & external customers via email and over the phone, so you’ll be confident communicating in both conversation and writing.

Working arrangements

This is a blended role, where your work will be dual located between your home and our London office. 

 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 
 
About you 
 

You’ll have previous experience within accounts payable or be someone wanting to get into Finance with strong organisational skills, able to pick up tasks quickly and with ease.

With excellent communication skills, both verbal and written, you’ll be able to build strong working relationships within Finance and across the BHF and be comfortable communicating finance information to non-finance colleagues. 

The role is working within a high-volume, fast-paced team, so you’ll have excellent time management and organisational skills.

To excel in the role you will have:

• Accounts payable experience: A strong understanding and experience of BACs, invoicing, reconciliation, finance administration, and Account Payable processes. Familiarity with HMRC requirements for VAT and payments within the UK banking system, and a good knowledge of GDPR.
• Proficient IT and financial systems skills: Excellent IT skills including MS Excel and financial application software packages. 
• Problem-solving and analytical skills: Outstanding attention to detail with an analytical approach to data. Strong problem-solving skills with a logical and methodical approach to identifying and resolving issues independently.
• Team player with a can-do attitude: A self-starter who is proactive and a good team player. Exhibits a can-do attitude and is able to manage workload with direction from the team lead.

About us

 
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process 

The 1st stage interview will be held over MS Teams. 2nd stage interviews will be in person at our London office. 

The Joshua Tree is a growing charity with a vision to support any family affected by childhood cancer that needs us. 

To help us achieve this, we are looking for a passionate and dynamic Business Relationship Manager to join our income generation team, focusing on North West England particularly Manchester and suburban areas. This role will build and nurture relationships with businesses and organisations in order to generate funding. 

As our new Business Relationship Manager, you will cultivate existing business contacts while identifying and securing new introductions and opportunities. Your role will focus on building strong relationships with organisations to maximise fundraising potential and ensure long-term financial support. Representing the charity with enthusiasm, you will promote our work and foster lasting partnerships to achieve income targets. 

Additionally, you will collaborate closely with our new Income Generation Advisory Board, comprising of business leaders and CEO’s who can support you with high-level introductions, leads, and strategic insights. 

Ideally, we are looking for someone with proven experience in fundraising preferably in the charity or non-profit sector however, applications will be considered from candidates who work in a similar role outside of the charity sector.

What is important to us is your drive and natural ability to engage with people, build meaningful relationships and use your initiative and creativity to generate income from business and organisations. 

About the Job
It is an important time at Sophie Hayes Foundation. Our strategy ‘Sustainable Freedom from Modern Slavery’ has launched and the charity is in a period of exciting transformation. This role is essential for the delivery of the strategy and ensuring that survivors of modern slavery, human trafficking, and exploitation have access to the support and opportunities they need to achieve their aspirations, independence, and a positive future – with soaring numbers of referrals to the NRM and thousands more victims living in fear of a hostile environment, this has never been more important than now.

But we cannot do this work without funds. Alongside a small, friendly, and dedicated team, you will coordinate and deliver a range of fundraising activities.

About You

This role would suit someone looking for meaningful, creative, and varied work, in an enthusiastic and motivated team.

You may have started to build a career in charity fundraising, corporate business development, or related areas.

You may have gained some experience across multiple different types of fundraising and development such as grant applications; donor relationships; community events; or institutional bidding.

You may enjoy networking and relationship building; designing creative projects, bids, activities, and events; and also, be comfortable with data management via a CRM.

We would love a team member who is efficient, reliable, creative, enthusiastic and ready to get stuck in helping across our range of fundraising activities.

We welcome applications from individuals with a range of skills and experience drawn from their professional and personal lives. We are happy to discuss adaptations to the role and the recruitment process.

If you find this role exciting and feel you have some, but not all the skills needed, please do reach out for a conversation.

What You’ll Do

• Trusts & grants: Work with the Development & Communications Manager to write and submit compelling funding applications to trusts, foundations and grant-making bodies to secure new and repeat funding.

• Scout for, build and maintain relationships with existing and new funders, donors, and partners, ensuring ongoing engagement and support.

• Events: Plan, organise and manage fundraising events, including overseeing event logistics, participant engagement and post-event follow up.

• Work with the Development & Communications team to generate new, innovative fundraising concepts and bring them to fruition.

• Manage the database of funders and donors and ensure contact is up to date.

• Support with monitoring and evaluation, including reports to funders

• Work closely with the communications team to ensure coordinate donor and external communications, and to contribute to our social media presence

• Identify roles and responsibilities that could be delegated to volunteers to maximise their support, supervising those assigned to you.

• Represent the Sophie Hayes Foundation with colleagues at meetings and events with external stakeholders. This may include deputising for more senior colleagues on occasion.

• Ensure the highest standards of safeguarding across all activities.

• Other duties which may arise under the implementation of the new strategy, as directed by the Development & Communications Manager.

Home Based within Essex or Hertfordshire

Closing date: Tuesday 6th May

Panel interviews: Tuesday 13th or Wednesday 14th May

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a Fundraising Engagement Manager with great personality and team ethic to join our Regional Fundraising team.

This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.

You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.

We are lucky enough to have some of our most committed supporters in the area, but there is still so much opportunity to grow support across the counties. You will have an incredible opportunity to build relationships with not only those who have been supported by the charity, but our incredible services team members who support children and young people treated out of University College Hospital and Great Ormond Street hospital.

Candidates should live within Essex & Hertfordshire, in one of the following postcodes: Essex: CM; CO1-9; CO11-16; IG (except IG11); RM & SS and Hertfordshire: AL1-10; CM21-23; EN6-8; EN10-11; HP1-4; SG1-14 & WD.

Candidates who live outside of these areas should highlight an intention to relocate to the area in their covering letter for their application to be considered 

This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.

• To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
• To steward our most committed supporters and deliver legendary supporter experience
• To be a key, valued member of your regional team and UK wide team.
• To identify, cultivate and secure partnerships and donations within your area
• To work with your local service team/s to build and maintain strong and effective working relationships
• To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story

What do I need? 

• A proven track record of delivering amazing customer experiences
• Experience of relationship management in either a charity or corporate setting
• Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
• Demonstrable experience of winning new business
• Experience of managing own workload
• Proven ability to manage/complete projects
• Able to ‘make the ask’ for support and to influence/negotiate
• Have a full UK driving licence and access to a car (including business insurance)
• Have a sufficient Broadband connection

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Natural storyteller
• Strong prioritisation skills
• Great communicator
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Integrity
• Team player

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Alex O'Connell.

#ShowTheSalary #NonGraduatesWelcome

Gordon Moody is the UK’s leading charity dedicated to supporting individuals severely affected by gambling harm. We provide specialist residential treatment centres across the UK, offering holistic, life-changing support for those in recovery and their loved ones.

We are currently seeking a Treatment Centre Support Officer to join our team. This role is crucial in ensuring the day-to-day operations of the centre run smoothly, while also supporting those reaching out for help.

Job Summary:

As the Treatment Centre Support Officer, you’ll be the first point of contact for individuals in crisis, staff, and visitors. You’ll provide front-line administrative and operational support to the Treatment Centre, working closely with our Business Support Team and Service Managers to ensure the centre runs efficiently and compassionately.

Key Responsibilities:

• Handle incoming calls and emails, including urgent enquiries from service users
• Triage applications and assign assessments to Recovery Workers
• Maintain accurate records using the Apricot system
• Develop and manage weekly staff rotas
• Prepare documents, letters, and reports for management
• Organise welcome packs for incoming residents and induction materials for new staff
• Greet and assist visitors, ensuring health, safety, and safeguarding compliance
• Order supplies, track maintenance issues, and maintain the treatment centre’s filing system

Qualifications & Experience:

Essential:

• Experience in a senior administrative or customer service role
• Excellent IT skills, including Microsoft Office (Excel, Word, Outlook)
• Strong organisation and time-management abilities
• Effective written and verbal communication skills
• Experience handling sensitive information with discretion
• Ability to work independently and manage multiple tasks

Desirable:

• Knowledge of the Apricot data system or similar CRM tools
• Experience working in a healthcare, or recovery-focused environment
• Level 3 Business Administration qualification (or equivalent experience)
• Familiarity with rota planning and resource coordination

What We Offer:

• A supportive and inclusive work environment
• The opportunity to make a meaningful difference every day
• Training and development opportunities

Join Huddersfield Mission as our Centre Manager!

Huddersfield Mission is the foremost voluntary organisation in Huddersfield and wider Kirklees that works with people who are experiencing significant poverty, homelessness, poor mental health or addiction issues. We support about 1000 different people every year.

Are you a proactive and values-driven leader ready to oversee the daily operations at Huddersfield Mission? We are looking for a skilled individual to ensure our services run smoothly and continue to provide vital support to the Huddersfield community.

This crucial role demands excellent communication skills and the ability to design and implement effective processes to help others achieve and work more effectively. As Centre Manager, you will play a key part in implementing policies and procedures, ensuring compliance with Health & Safety and Volunteering guidelines, and co-leading on Safeguarding.

You will lead our operational teams, including café, premises, and room hire services, to deliver exceptional service while contributing to plans for future growth.

As a key member of the Huddersfield Mission Management Team, you will collaborate closely with the Chief Executive, Advice Service Manager, Board of Trustees, and sub-committees, contributing to the strategic direction of our organisation.

This is a fantastic opportunity for a proactive leader who thrives in a dynamic environment and is deeply committed to making a meaningful difference in the lives of people in Huddersfield.

Employee Benefits

• Attractive Salary with Contributory Pension
• Employee Support Scheme
• Subsidised Meals
• Friendly and Committed Team