Homeless Link

Who we are

Homeless Link is the national membership charity for frontline homeless agencies and the wider housing with health, care and support sector in England. With more than 800 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.

Our culture and values

Our values

Ambition: We aim high for ourselves and our members to drive innovation and improvement in services and systems.

Boldness: We speak up with integrity, confidence and unwavering commitment to equity and justice.

Curiosity: We listen and learn to develop knowledge and expertise and to create new solutions grounded in evidence.

Diversity: On our journey towards equity, we advocate and strive for diversity and proactive inclusion to improve collaboration and connections within our organisation, our work and our sector.

Empowerment: We support each other with compassion and empathy to harness strengths and unlock potential.

Our approach

Homeless Link’s members are our greatest strength and at the heart of everything we do. It is with and through them and their beneficiaries that we will achieve our vision of an end to homelessness. We adopt a ‘partnerships by default’ approach to our work, meaning that we actively seek out partners, including people with lived experience, and work collaboratively wherever possible.

We want membership of Homeless Link to be accessible to every frontline homelessness organisation, so we keep the fees affordable and take an enterprising approach to our activities and finances. We actively avoid being dependent on any one source of funding and self-generate resources wherever possible. This can be via fundraising and corporate sponsorship, and surpluses on contracts and social enterprises which also further our mission.

We work within a fast-changing world and over the life of this strategy we will always be learning and evolving. We will enhance our use of data and take advantage of innovative technologies, while maintaining robust risk management and control systems.

Equality, diversity and inclusion policy

We are fully committed to Equity, Diversity and Inclusion (EDI) and our journey to be an anti-racist organisation.

We aim to embed a confident and principled approach to EDI within every aspect of our work and culture, and lead by learning, embedding and sharing inclusive, accessible and equitable approaches that are rooted in the diverse experiences and needs of people experiencing homelessness.