Crm Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Business Development Manager
35 hours per week
£36,000 PA
3% contributory pension
25 days holiday pro rata per annum in addition to public holidays.
The post-holder will be based at Headway Surrey’s centre, at Headway House, 21 North Road, Guildford, GU2 9PU. Occasional remote working may be offered either permanently or ad hoc with the CEO's prior agreement.
3 months probation
On the job training will be provided at all times to help develop your skills and knowledge.
After successful completion of probation, the post holder will be required to undertake a self-study Brain Tree Training Course, called Cognitive Rehabilitation for Professionals which will be paid for by Headway Surrey. Assignments, exercises, and self-tests are included throughout the coursework—some of which are mailed or emailed to a course tutor for feedback. Headway Surrey will provide 2 hours a week paid study time. The course should be completed within 6-12 weeks.
Training on Headway Surrey’s CRM database, Charitylog will be given.
A clean driving licence must be held. Car mileage allowance for travel to meetings in connection with work
JOB PURPOSE:
The main purpose of the role is to:
- Be part of Senior Management Team (SMT), attending weekly SMT meetings.
- Lead the development of an income generation strategy and the development, implementation and monitoring of income generation plan, including all fundraising initiatives, grant applications and other initiatives.
- Work with the Services Manager to obtain metrics on existing services and Finance Manager for costings and make recommendations to CEO to continue, modify or stop services.
- Work closely with the Services Manager to develop new services, including detailed market strategies and pricing plans. Obtain funding to implement new services.
- Develop Marketing & Communications Plan; implementation, collateral, brand, generate and nurture leads.
- Identify new prospects and collaborations and implement.
- Oversee social media and website activities
- Networking and build external relationships, to benefit key strands of income generation, client referral and volunteer support
- Manage hospital Link Worker and connected volunteers.
- Development of Fundraising Plan; development of all fundraising initiatives and grant applications; implementation and monitoring of grant applications and fundraising initiatives. Liaise with freelance fundraiser.
- Produce, monitor and review performance metrics and income for use with fundraising and marketing.
- Deputise for CEO as and when required
The Business Development Manager will play a key role in achieving Headway Surrey’s objectives to achieve our vision and mission:
Vision - To be known as the go to place for acquired brain injury in Surrey. Supporting people in Surrey from all circumstances with traumatic and acquired brain injury, their carers, and families, are supported to improve their quality of life by optimising recovery and maximising independence.
Mission – Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury throughout Surrey.
Experience:
- Proven track record of success in business development, sales, fundraising and marketing.
- Proven track record for generating revenue through new business development.
- Proven track record of managing fundraising staff and volunteers to securing funding.
- Experience of writing and implementing Fundraising, Marketing and Communication Plans.
- Experience of building effective and productive relationships with a range of stakeholders, preferably spanning the voluntary, corporate and statutory sectors.
- Successful track record of staff and resource management experience in delivery objectives.
- Proven ability to engage and influence at senior level.
- Experience of representing and promoting organisations in public forums and meetings with internal and external stakeholders.
- Experience of building partnerships – developing and maintaining successful working and business relationships with stakeholders and clients.
- Experience of project planning and delivery, including monitoring and evaluation, and working to targets.
In addition, experience of speaking and presenting to stakeholders.
INITIALLY
To undertake an induction program given by the CEO. Observation of sessions, training on CRM, telephone system and other processes/systems.
OTHER TASKS
To provide occasional support in the wider administration duties of the organisation as directed by the CEO.
Headway Surrey is an equal opportunity employer. Employment is based solely on a person's merit, skills, experience and qualifications directly related to professional competence.Applications from individuals are encouraged regardless of disability, age, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
How to apply
For an informal telephone discussion ring
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Application Instructions
To apply, please send your CV and a short email, highlighting anything that will support your application to show why you are a great fit for our job.
No closing date: Position needs to be filled as soon as possible. 2 interviews (1 on zoom and 1 at the Guildford centre), references, DBS check.
Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury
The client requests no contact from agencies or media sales.
Romsey Mill is looking to appoint a talented and enthusiastic Individual Giving Fundraiser to join our team and play their part in helping to make our vision of a transformed society, where all young people, children and families fully belong, positively contribute and thrive, a reality.
We are looking to appoint someone with a good track record of developing and running activities and campaigns and appeals to raise funds from individual donors; who is experienced and excited about data management of donor records and using fundraising systems. The post-holder will have a practical understanding of GDPR and data protection regulations.
Romsey Mill is a Cambridge-based charitable organisation creating opportunities with young people, families and local communities, across Cambridgeshire and Peterborough to overcome disadvantage, promote inclusion and develop personal, social and spiritual wellbeing. Established in 1980 by local churches and working in partnership with a range of other organisations, Romsey Mill is a charity with a Christian ethos, working openly and inclusively with people of any faith and none.
This is an exciting opportunity for an experienced fundraiser to make an impact with a creative and compassionate local charity making a lasting difference for good with vulnerable young people, children and families in Cambridgeshire.
To be successful in the role you will have an understanding of what is involved in coordinating and carrying out fundraising activities to raise voluntary unrestricted funds from individual donors, both one-off and regular giving, and to lead on the management of donor records.
If this sounds like you, this could be your opportunity to join our inspiring team within a much-loved charity.
The client requests no contact from agencies or media sales.
Harris Hill are partnering with a fantastic charity working to support Veterans, in their search for an Employment Consultant (South East).
Location: Home and Field Based, with substantial travel within region
Salary: £31,270
As Employment Consultant, you will work collaboratively with Veterans (clients) and employers to provide information, advice and guidance in order to assist clients to overcome barriers to secure and retain paid, meaningful and sustainable, employment.
Key responsibilities include:
- Managing a diverse caseload of clients with health conditions and complex needs back into employment, providing a professional employment, job matching and career management service.
- Building relationships with key partners in the region to both promote the service and maintain a network of services that veterans can be referred to.
- Providing information, advice, and guidance to clients on areas including application materials, interview skills and training.
- Analysing potential job roles to understand and guide on reasonable adjustments, on-boarding arrangements or training, advocating with the employer on behalf of the client where appropriate.
- Maintaining Customer Relationship Management (CRM) system, case notes and other electronic files and client records to the required, high standard to ensure the client journey is documented in accordance with quality standards and in a manner that is respectful to the client.
The successful candidate will have knowledge and experience of helping people with multiple support needs such as health conditions, housing issues, social isolation, substance misuse and criminal records. Knowledge and understanding of current recruitment practices, with the ability to coach clients in application skills and interview techniques is also crucial, alongside a high level of personal resilience, adaptability and flexibility, with the ability to deal effectively and safely with potentially stressful or pressured situations.
If this sounds like you and you’re able to work and travel within the designated region, and wider on a flexible basis, then please do get in touch for more information ASAP!
Please note, only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Supporter Care Lead
Would you like to join a team who make a difference to local lives? We are seeking a Supporter Care Lead to be a contact for all fundraising enquiries.
Position: Supporter Care Lead
Location: Hybrid working, Aylesford, Kent (minimum 3 days a week onsite)
Salary: £30,278 per annum
Contract: Full time, permanent, 37.5 hours per week
Closing Date: 10th July 2024
Interviews: 15th & 17th July
About the role:
As a Supporter Care Lead, you will be the primary contact for all fundraising supporter enquiries, ensuring every interaction is handled with empathy, care, and attention to detail. This role is vital in supporting the Income Generation Team with high-quality data management, compliance, and operational planning.
Key Responsibilities
- Supporter Engagement: Provide exemplary service in processing donations and handling enquiries via phone and email.
- Database Management: Maintain and enhance the CRM (Raiser’s Edge), ensuring accurate and compliant data handling.
- Team Leadership: Manage and support two Database Administrators, one focused on income and the other on clinical data.
- Operational Support: Collaborate with finance and data teams to support our growth ambitions and ensure compliance.
- Volunteer Coordination: Lead volunteer recruitment and management for the Income Generation Team.
About you:
You’ll love database management as much as you enjoy customer service in equal measure. Experience with a CRM like Raisers Edge is helpful. But your passion, and drive, to make a difference and achieve results is paramount.
You will need to have:
- Experience in customer or supporter care, with CRM database proficiency (Raiser’s Edge preferred).
- Strong communication, organizational, and analytical skills. Ability to manage data accurately and develop effective systems.
- A Flexible, positive, and proactive approach with a passion for making a difference.
Benefits:
- Competitive Remuneration: Contributory pension scheme, life assurance (2x salary), and employee assistance program.
- Annual Leave: Incremental increases from 27 to 33 days.
- Work-Life Balance: Flexible/hybrid working arrangements.
- Professional Development: Ongoing training, development, and a supportive work environment.
To Apply:
Apply today and join a passionate, fun, creative and dedicated team! To Apply please provide a CV and covering letter detailing how you feel you are suitable for the role.
The charity encourages applications from all backgrounds, including culture, race, ethnicity, disability, religious or spiritual beliefs, gender, age, sexual orientation, sexual identity, or employment status.
Other roles you may have experience of could include: Supporter Care Executive Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Don't miss this great opportunity to join the dynamic and friendly team at Big Change. As Operations Executive you will support the Head of Operations to ensure seamless governance, meticulous finance management, and impactful project coordination. If you are super organised, love co-ordination, communication, and you have a keen eye for detail, this could be the job for you.
In this pivotal role, you will:
- Oversee key operational responsibilities and facilitate effective communication both internally and with our external partners.
- Play a crucial role in making sure the team operations run smoothly and efficiently.
- Handle finance and data with meticulous attention to detail, manage schedules, procure equipment, and ensure compliance with governance and legal standards.
This position offers a fantastic learning and development opportunity, ensuring you gain hands-on experience by being involved in key initiatives across the team. You will enjoy the chance to increase your skills and knowledge in a supportive and collaborative environment, working across exciting projects, and making a meaningful impact on Big Change success.
Accountabilities
Administrative and Event Support:
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Coordinate team purchases to ensure necessary resources are available.
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Manage receipt and bank card transactions to maintain financial accuracy.
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Team scheduling, including managing rooms and meeting calendars, to optimise team coordination.
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Team travel management to coordinate logistics and support organisational activities.
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Equipment assessment and procurement to maintain and upgrade necessary tools and infrastructure.
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Support the People Manager with coordination and organisation of Team Reset Days
Data and CRM Management:
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Update and maintain Customer Relationship Management (CRM) system to ensure accurate and up-to-date information.
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Manage payment platforms to facilitate smooth financial operations.
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Managing external inboxes to ensure timely communication and response.
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Support the Head of Operations in the delivery of CRM training to the team
Legal and Compliance Support:
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Initiate legal cases via the pro bono platform, aligning with Big Change legal requirements.
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Support the annual audit process to ensure compliance and accuracy in financial reporting.
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Support the Head of Operations to ensure high standards of data security and GDPR compliance, including training and development. Act as a DPO for the organisation.
IT and Workspace Management:
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Serve as a primary contact for IT and other workspace-related issues, ensuring a functional and efficient work environment.
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Act as the office liaison with our hosts, Virgin Management Limited, to maintain a smooth operational relationship and ensure compliance with host policies.
Financial Operations (supporting the Finance Manager):
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Support accounts receivable and payable to ensure timely processing of transactions.
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Managing some donation processing to support organisational funding needs.
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Team expenses management to ensure accurate tracking and reimbursement.
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Manage accounts and subscriptions to ensure continuous service and budget alignment.
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Monitor and manage some core budget areas.
General Support:
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Support onboarding and offboarding of Big Change team members.
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Handle tasks arising from strategic objectives as directed by the line manager.
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Prepare ad-hoc research pieces around operational systems and processes.
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Provide support for additional ad hoc tasks that enhance the team's functionality.
Skills / capabilities:
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Organisation: coordinating meetings.
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Administration: proficient in handling administrative duties.
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Communication: liaising with team members, external partners, and other stakeholders.
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Problem-Solving: identify problems quickly and develop effective solutions, particularly when managing logistical or operational challenges.
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Technological: competent using office software, CRM system, and the ability to manage digital records and communications tools.
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Financial: manage financial records, understand budgeting, and handle accounts payable/receivable efficiently.
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Adaptable and Flexible: able to adjust to changing priorities and manage multiple tasks in a dynamic work environment.
Qualifications / experience
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Project Management: experience in coordinating team logistics and events, purchases, and scheduling, as well as managing equipment procurement.
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Proficiency with CRM and Office Technology: demonstratable ability to utilise CRM systems and proficiency with office technology for data management and operational efficiency.
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Some understanding of Legal and Audit Processes: knowledge of legal compliance and familiarity with audit processes to ensure organisational adherence to regulations.
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Experience in Financial Operations: proven track record of managing financial transactions, including accounts receivable and payable, donation processing, and team expense tracking.
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Understanding of data protection legislation.
About Us
At Big Change we are unashamedly hopeful for a future in which all young people can thrive, in life not just exams. We believe in the power and potential of people - individually and collectively - to create deep and lasting change. We keep our sights on the horizon and bring together people with ideas, energy and wisdom who can show the way there.
We are on a mission to:
- Show a new way is possible - We find and back leaders with bold ideas and projects that positively impact thousands of young people.
- Create change with, not to, young people - We listen to young people, support them and their ideas, and ensure their needs are at the centre of every project we back.
- Learn with others and shift mindsets - We bring together and learn with diverse experts and leaders who are working to transform education and learning, to inform our work and champion change together.
Big Change Benefits:
- £1000 Learning and Development Allowance
- Cycle to Work and Season Ticket Loan schemes
- Flexible working
- Pension scheme with up to 5% matched by Big Change
- Monthly phone allowance
- Unlimited annual leave policy
- Volunteer days
The client requests no contact from agencies or media sales.
About Bank Workers Charity
We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.
About you
Our ideal candidate will have proven experience of working in an administrative role. Clear experience of handling enquiries sensitively and with compassion across multiple communication channels is key, coupled with an awareness of issues facing elderly/disabled people and services available within the wider community.
You will have a basic understanding of the charitable and grant giving community.
About the role
Central London based. Whilst hybrid working (currently two days a week office based for FTE) is offered, the post holder will be required to be in the office more frequently at some points in the year to deal with seasonal administrative tasks.
The working hours for this role are 21 hours a week with flexibility to work the hours over 3 to 5 days as long as they include Monday and Tuesday.
As our Services & Grants Administrator, you will provide administrative support to the Services and Grants team, allocating incoming enquiries, coordinating weekly grant payments and other administrative tasks as required. You will administer a small regular grant programme and identify clients who would benefit from further in-depth support whilst ensuring excellent customer service.
You will also manage enquiries in the email inbox as well as distribution of web-based enquiries to the Services and Grants team within one working day of receipt.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include:
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28 days holiday plus statutory bank holidays (pro rata for part time staff)
(with the option to buy additional leave) -
8% employer contribution to BWC’s pension scheme and up to 3% matched with employee contributions
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A wide range of employer funded wellbeing experiences through Heka
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Flexible benefit provision (including Medicash plan, cycle to work, payroll giving and electric car scheme)
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Group Life Cover (three times annual salary) with option for additional cover
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Weekly wellbeing half hour
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Season Ticket Loan (upon successful completion of probation)
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Employee Assistance Programme
To apply, please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement outlining how your experience meets the criteria set out in the person specification.
Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.
The client requests no contact from agencies or media sales.
ALDER HEY CHILDRENS CHARITY
Job title: Philanthropy Assistant
Salary: £25,307 - £29,634
Hours: 37.5 hours per week (flexible working will be considered)
Location: Mix of home working and office based (office is at Alder Hey, Liverpool)
The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.
About us
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
We have recently closed our Surgical Neonatal Appeal, having successfully raised our £3m target towards a brand new, state of the art Surgical Neonatal Intensive Care Unit (NICU) at the hospital. This year we will be fundraising towards a new Same Day Emergency Care Centre, providing an unrivalled experience for our patients and their families.
About this role:
This is a new and exciting opportunity for a Philanthropy Assistant to join the Charity team here at Alder Hey, the UK’s busiest Children’s Hospital. The postholder will work closely with the Philanthropy Support Lead to provide operational support and administration for the team, including events, donor meetings and visits, prospect research, data and use of the charity CRM (Salesforce).
We’re looking for a flexible team player with previous administration experience. You’ll also be self-motivated, proactive and great at building relationships. If you’re excited by the sound of this, we’d love to hear from you!
Key Responsibilities will include:
· Provide support for the Charity with a programme of philanthropy events; from individual visits and tours of the hospital for donors, private dinners, through to larger events such as Gala Balls.
· Build strong relationships with colleagues and clinicians in the Trust to support, coordinate and plan events.
· Liaise with venues and third-party suppliers to ensure that events are delivered to the highest standards.
· Help to prepare event briefings for Charity and Trust colleagues, so that all participants understand their role and contribute effectively.
· Provide administration support for the philanthropy team ensuring all work is of a high standard, professional and accurate.
· Writing and sending out personalised thank you letters and cards.
· Diary management, minute taking and meeting organisation.
· Keeping the charity’s supporter database accurate and up to date.
· Support with preparing data for philanthropy mailings and event lists, including recording details on Salesforce.
· Undertake prospect research, ensuring all processes are compliant with our privacy policy, data protection legislation and prospect research best practice.
· Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers.
· Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
· Any other reasonable duties as required by your line manager.
The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Location
We’re open to this role being a mix of home working and office based (our offices are located on site at Alder Hey in Liverpool).
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter which answers the following questions:
· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
· Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification.
Closing date: Sunday 7 July
Interview date (to be held at Alder Hey): Monday 15 July
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are happy to be partnering with an exciting professional membership organisation to find their new Interim Marketing Officer.
This is a 6-8 week contract based in London. The role is hybrid with the expectation to be in the office 3 days a week.
Reporting to the Director of Engagement, the Marketing Officer is a key member of the Marketing Team. The role-holder will manage communications, as well as the channels and platforms used to deliver them.
Key Responsibilities:
- Supporting regular email builds and sending communications across various channels
- Supporting engagement activity on social media platforms
- Updating website content and publishing newsletters
- Content updates across various platforms
Person Specification:
- Enthusiastic and able to work in a fast paced environment
- Excellent verbal and written communication skills
- Attention to detail and consistency
- Experience of using email platforms, website content management systems (CMS) and customer databases (CRM)
This is paying £125 - £133 per day including Holiday Pay
If we receive a high number of applications, we may need to close earlier than advertised so get your application in quickly! Regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Individual Giving Officer
Harrogate, North Yorkshire
We offer hybrid working and we are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Individual Giving Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Individual Giving Officer, you will help to develop and implement the charity’s individual giving strategy.
Supporting the Individual Giving Manager, you will be the main point of contact and manage the day-to-day relationships with external face-to-face fundraising partners, who represent Yorkshire Cancer Research at private sites (e.g. supermarkets) and by going door-to-door to raise awareness of the work of the charity and encourage individuals to make regular gifts. You will be involved in all aspects of building and maintaining fundraising partner relationships.
Specifically, you will:
Support the charity’s face-to-face fundraising activities:
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Work with the Marketing Team and face-to-face partners to build a range of marketing propositions that create memorable conversations and increase the likelihood of individuals deciding to sign up to give a regular donation.
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Co-ordinate and facilitate training and engagement activity for new and current face-to-face fundraisers to keep them informed of and inspired by the latest developments at the charity.
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Ensure face-to-face fundraisers have appropriate collateral and that all equipment and materials are kept up to date and are engaging for potential supporters.
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Ensure face-to-face fundraisers represent Yorkshire Cancer Research in a way that aligns with the charity’s brand values and key messages.
Create campaigns, supporter journeys and develop onward stewardship:
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With the support of the Individual Giving Manager, lead individual giving fundraising campaigns and help to develop new campaign propositions that will attract and retain supporters.
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Work with the Individual Giving Manager and Supporter Engagement Team to develop and implement supporter journeys from beginning to end for newly acquired regular donors and other key supporter groups, aiming to increase levels of affinity with the charity and encourage life-time commitment.
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In conjunction with the Supporter Engagement Team, regularly review fulfilment communications to all our individual giving supporters, ensuring they are compelling, accurate and fit for purpose.
Be responsible for data management and reporting:
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Analyse campaigns and activity, including monthly reviews of key performance indicators, to provide insights and inform future decisions.
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Use the Customer Relationship Management (CRM) database to maintain accurate records, for data segmentation and for income and other KPI reporting purposes to ensure the effective management of all individual giving activities.
About You
To be considered for this role, you will need:
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To have a degree or equivalent qualification in a relevant discipline, or proven experience working in a similar role at a similar level.
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To have experience of individual giving and/or new donor acquisition within the charity sector or similar customer service experience in another sector.
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To have experience of campaign management including creating schedules, data management, creating briefing documents, budget management, analysing and reporting on results.
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To have experience of having used insight to inform decision-making.
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To have experience of working with databases and CRM platforms (e.g. Access or Raiser’s Edge).
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To have excellent interpersonal skills with the ability to build strong relationships.
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To be happy to work independently and to ask for support where this is needed. Also likes to work with, and support, colleagues as part of a team working towards a common goal.
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To have excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences.
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To have high levels of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 8 July 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Are you passionate about making supporters feel valued and inspired? Do you thrive in a collaborative environment and excel in delivering exceptional customer care? Do you have experience using Raisers Edge?
The Role:
As a Supporter Care Assistant, you will play a vital role within the Fundraising team, providing excellent care to supporters. Your efforts will ensure they feel appreciated and continue to support our client's mission. You will also collaborate closely with the Database and Insight team to process income and maintain the accuracy and integrity of supporter data on the fundraising database.
Main responsibilities:
- Supporter Care Strategy: Assist in delivering the Supporter Care strategy by working collaboratively with internal teams and third parties to ensure activities are completed on time, within budget, and meet agreed KPIs.
- Supporter Communication: Serve as the main contact for supporter enquiries and complaints, ensuring timely and accurate responses following agreed processes.
- Gift Administration: Execute gift administration tasks and acknowledgements promptly, collaborating with CRM & Insight, Finance, and Fundraising & Communications teams.
- Data Management: Work with the CRM & Insight team to maintain the accuracy and data integrity of Raiser's Edge, updating supporter information as needed.
- Compliance: Ensure all activities comply with Fundraising Regulator requirements, IOF Codes of Practice, and GDPR.
- Collaboration: Foster positive working relationships with staff across the organisation.
- Confidentiality: Maintain confidentiality and security of information in line with organisational policies.
- Values and Inclusion: Demonstrate commitment to equity, equality, diversity, and inclusion.
Essential requirements:
- Solid experience in supporter care and administrative functions.
- Experience using Raiser's Edge.
- Ability to collaborate effectively with internal teams and manage financial administration tasks.
- Proficient in Microsoft Office.
- Proactive problem-solving approach.
- Knowledge of data protection and fundraising practices.
- Strong organisational skills with the ability to multitask and meet deadlines
- Strong attention to detail and time management skills.
- Ability to communicate clearly with stakeholders at all levels.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Harris Hill are partnering with a fantastic charity working to support Veterans, in their search for an Employment Consultant (South Wales).
Location: Home and Field Based, with substantial travel within region
Salary: £31,270
As Employment Consultant, you will work collaboratively with Veterans (clients) and employers to provide information, advice and guidance in order to assist clients to overcome barriers to secure and retain paid, meaningful and sustainable, employment.
Key responsibilities include:
- Managing a diverse caseload of clients with health conditions and complex needs back into employment, providing a professional employment, job matching and career management service.
- Building relationships with key partners in the region to both promote the service and maintain a network of services that veterans can be referred to.
- Providing information, advice, and guidance to clients on areas including application materials, interview skills and training.
- Analysing potential job roles to understand and guide on reasonable adjustments, on-boarding arrangements or training, advocating with the employer on behalf of the client where appropriate.
- Maintaining Customer Relationship Management (CRM) system, case notes and other electronic files and client records to the required, high standard to ensure the client journey is documented in accordance with quality standards and in a manner that is respectful to the client.
The successful candidate will have knowledge and experience of helping people with multiple support needs such as health conditions, housing issues, social isolation, substance misuse and criminal records. Knowledge and understanding of current recruitment practices, with the ability to coach clients in application skills and interview techniques is also crucial, alongside a high level of personal resilience, adaptability and flexibility, with the ability to deal effectively and safely with potentially stressful or pressured situations.
If this sounds like you and you’re able to work and travel within the designated region, and wider on a flexible basis, then please do get in touch for more information ASAP!
Please note, only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
As a Money and Debt Coach (Omni-Channel: Telephone & Video), your primary role will be
to provide financial coaching and ensure that over-indebted clients receive tailored debt
advice through various channels, including telephone, WhatsApp, and our network of video
advice kiosks located in prisons, hospitals, job centres, town halls, and other community
settings
Scope of role
- Providing tailored financial advice and support.
- To maintain detailed case records.
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
Key Responsibilities
- Accurate, effective and individually tailored advice
- Deliver financial capability workshops at various NHS sites, promoting financialresilience and wellbeing.
- Provide money coaching advice through various channels including face-to-face, video, and telephone sessions.
- Complete assessments which lead to appropriate referral to an in house debt adviser
- Interviewing those that access the service using sensitive listening andquestioning skills to allow them to explain their problem(s) and empower them to
set their own priorities.
- Signposting/referring clients to internal and other agencies where required. Issuing foodbank vouchers.
Detailed case records
- Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
- Ensuring all case records and written up in a timely manner.
- Monitor and report on client engagement and outcomes from advice sessions.
- Familiarity with CRM systems and practices (Customer Relationship Management system).
- Handle customer complaints, provide appropriate solutions within the time limits, follow up to ensure resolution.
Up-to-date training
- Completing a minimum of 16 hours of technical CPD accredited training orqualifying activity.
- Maintaining an up-to-date record of all training sessions.
Teamwork and Collaboration
- Work to an agreed work-plan, meeting targets and milestones, whilst prioritisingand managing your own workload.
- Be an active member of the team, identifying opportunities for your owndevelopment, and demonstrating financial efficiency and value for money
throughout your work.
- Compliance with Toynbee Hall policies and procedures, including health andsafety.
5. Other
- Travel across London as required, and occasionally the UK.
- Undertake additional tasks as delegated by DFA Management.
Please download the full Job Description for more details.
The client requests no contact from agencies or media sales.
OTR are looking for a Grant & Bid Writer to work as part of the Business & Development Team providing increased trusts and foundation income across all regions and to cultivate and nurture relationships with funding and grant making organisations both new and existing.
The Grant & Bid Writer will be responsible for researching, writing, and submitting effective applications for funding, working with the Business & Development Manager to develop compelling cases for support, manage mid level donor opportunities, and continue accurate tracking of income.
The successful candidate will have demonstrable experience working in fundraising, with success in drafting proposals, raising funds, and applying different research techniques in identifying funding opportunities.
To find out more about the role please download the job pack below. Please reach out to Leilah (email in the Job Pack) if you would like an informal chat about the role.
OTR & Benefits:
OTR is a mental health social movement by and for young people. The charity is at an exciting stage of its 59-year history and is proud to be reaching more young people than ever before (over 20,000) across Bristol, South Gloucestershire, and North Somerset with creative and diverse mental health and wellbeing info and support.
Our approach to mental health is grounded in a set of beliefs and assumptions that underpins all of our work. We believe in celebrating diversity, empowering and mobilising young people to make change, and that catering to the unique strengths, interests and circumstances surrounding young people is key. Our approach centres on collaboration and partnership, building relationships between individuals, peers and communities.
Each day is as engaging and fulfilling as the last, and with a network of supportive, community minded people, we hope you’ll feel welcome here. As a thank you, we like to compensate our employees for the important work they do with a range of benefits including a flexible leave policy (38 days), healthcare cost assistance with HealthShield, flexible and hybrid working arrangements, enhanced sick pay, parental leave, continual training and development, free yoga and reiki, and more (subject to contractual terms and conditions).
A Willingness to Work with Difference
At OTR, whatever your role or professional background, you will be expected to work in a way that is anti-oppressive and inclusive. A key focus for OTR is to develop an organisation that is inclusive for all but we do not claim to be experts in this. We are committed to continuous learning and improvement in these areas and invite you to join us on this journey.
OTR recognises the benefits to individual practice and organisational credibility of having a diverse community of staff and volunteers and to this end is continually working towards building and maintaining an environment which values and pursues diversity accordingly.
We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and equitable experience for all in society and all of those who come through our doors at OTR.
The client requests no contact from agencies or media sales.
The Organisation
ImpactEd Group supports education and purpose-driven organisations to maximise and realise their potential. A growing team of over 30 people, we help our partners to be impactful and sustainable.
This role is within our Evaluation Practice. The evaluation team works with schools and organisations, analysing the impact of programmes and interventions to help them do more of what works and less of what doesn’t. We work with more than 1,400 schools and 70 education organisations, serving more than a quarter of million pupils. This includes helping our partners to design high-quality research projects, delivering them, and providing systems and tools for data collection, reporting and impact benchmarking.
The Opportunity
The School Engagement Coordinator is a new role working across ImpactEd Evaluation. The role will work directly with schools to deliver national research projects, support their onboarding to our School Impact Platform, and lead communications and data collection for our partnerships. The role would be a good fit for someone with experience or interest in the school sector and research and evaluation.
Day to day your role is likely to be a mixture of:
- Supporting new schools we are working with through their onboarding and data collection processes and monitoring progress
- Working with school leaders and teachers to implement research in their setting - for example on projects like our Understanding Attendance research
- General support for partnership delivery and administrative tasks working with different team members
- Standardised reporting and data analysis – this will require good attention to detail and working with Excel and MS Office Suite
About You
We are looking for some of the following attributes, though you might be more experienced in some areas than others, and we are open to a range of backgrounds:
- Understanding and experience of the UK education system
- Experience of working within an administrative or customer service/partner focused role
- Able to communicate clearly and persuasively, both written and verbally
- Track record of effective process and project management, or using a CRM system
Why Us?
As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:
- Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working
- Personal excellence: we invest significantly in professional development, including an individual CPD budget, and formal and informal training and support
- Mental health and wellbeing: access to health and wellbeing advice and free therapist support
- Fast growing and dynamic social impact organisation
Closing: 11:59pm, 7th Jul 2024 BST
Dementia Carers Count has an exciting new remote role for an enthusiastic Corporate Partnerships Manager within the income generation team to build corporate relationships whilst making a difference to dementia carers lives.
Job Title: Corporate Partnerships Manager
Reports to: Director of Communications and Growth
Contract: Permanent
Hours: 28 - 35 hours / week must be available to work Tuesday & a minimum of 4 days per week
Salary: Circa £40,000 per year FTE, subject to benchmarking
Location: Remote, with attendance at staff or partner in-person meetings as necessary for the role, usually once a month in London
Job purpose
This is a new role, responsible for delivering financial support for our mission from corporate partners. Initially, the majority of your time will be devoted to new business development, including prospect identification, and shaping and delivering pitches and proposals to corporate partners to meet fundraising targets. As we grow, the work will be divided across high quality stewardship of existing partners across all sectors, as well as working creatively to identify and develop opportunities to upscale their impact.
This role sits alongside Trusts and Foundations and Public Fundraising within a team whose remit covers income generation, campaigns and marketing. The post holder will report to the Director of Communications and Growth, supporting the senior leadership team to engage corporate partners and prospects where appropriate.
Key responsibilities
·Develop and maintain propositions to attract companies to support our work
·Identify, prepare and make highly targeted approaches to secure major partnerships that align with our organisational priorities, focusing on commercial / brand partnerships, strategic partnerships and donations
·Work with the Comms & Growth team to identify opportunities for income growth through existing and new corporate partnerships
·Proactively source and refresh a pipeline of corporate partnership opportunities by monitoring, analysing and reviewing relevant industry trends and developments, through networking and researching prospects
·Provide excellent account management and stewardship to new and existing corporate funders, maintaining regular communication with key contacts, and providing informative and engaging updates on their impact
·Design and deliver partnership plans that meet shared expectations, maximise income and where possible support our advocacy or campaigning activities
·Where relevant, conceive and deliver employee engagement opportunities that maximise funds raised and deliver the best possible supporter experience for our partners
·Develop strong working relationships within the organisation, co-ordinating colleagues to ensure that partnerships are successfully delivered
·Confidently communicate Dementia Carers Count’s activity and impact, inspiring support at the highest level
·Contribute to quarterly and annual planning and forecasting, and by providing accurate reports on corporate partnership income
·Administer corporate partnerships effectively, including using Salesforce CRM database and working with colleagues in the operations team to make sure invoices are sent out on time and corporate income is correctly recorded
·Ensure corporate partnership activities follow relevant legal / best practice guidelines
·Carry out other duties commensurate with this post as requested
The client requests no contact from agencies or media sales.