Crm Jobs
The Supporter-led Fundraising (SLF) team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, groups, and regional corporate partners across the UK. SLF bring in a significant number of new supporters and income to the charity through mass participation events, fundraising products, and self-fundraising events. The team manage these supporters to give them the best possible experience with ARUK, and to help them fundraise for a cure.
As the Senior Marketing & Engagement Manager in a one-year FTC role, you will lead the Marketing & Engagement team. You will manage the Marketing & Engagement Manager and support the work of the Community Fundraising and Sporting Events teams in order to deliver our strategy and meet our annual income target.
You will: support the development and progression of the Marketing & Engagement Manager and two Marketing Campaigns Officers, oversee the strategy for SLF-wide marketing campaigns, manage marketing budgets and own the relationships with external media and creative agencies, support with sign off for all SLF marketing content, own stakeholder management with Heads and Managers across ARUK, and oversee a new engagement strategy to review and implement a new stewardship plan across SLF supporters.
This is a 12-month Fixed Term Contract, or on the return of the substantive post holder, to cover a period of maternity leave.
Main duties and responsibilities of the role:
· Shape the strategic direction for marketing and supporter engagement for the SLF function within the charity.
· Innovation – be responsive to the ever-changing digital landscape and react to trends and opportunities.
· Work closely with the Digital and other Marketing teams across ARUK to integrate the newly appointed media agency: ensure best practice, more aligned working, better spending of budgets, and improved performance and results.
· Team leadership and stakeholder management – you will support the team with prioritisation of work and requests based on the wider Fundraising & Marketing priorities to support growth.
· Manage the SLF relationship with external media and creative agencies.
· Creative sign off of all SLF marketing content.
· Working with SLF Heads and Senior Managers to deliver £7m annual income within SLF, defining and making sure SLF priorities are delivered, shaping team culture and developing the growth strategy and ambition
Strategy and planning
· With the support of the Director of Supporter-led Fundraising, lead the development of the overall SLF marketing strategy to deliver exceptional supporter relationships, partnerships, and fundraising products to achieve further transformational growth.
· Be the digital marketing expert among SLF products and events teams, leading the Marketing & Engagement team to support on the delivery of their income objectives.
· Lead the development of the Marketing & Engagement team’s annual operational planning and five-year strategy, driving greater focus on scaling up the volume and value of supporters whilst maintaining great engagement and supporter experience.
Product marketing and management
· Lead the Marketing & Engagement team to support with the strategic planning and delivery of new and existing fundraising products/events to maximise income and attract new audiences.
· Ensure the creative and brand integration of products across SLF to drive maximum value and awareness.
· Support the development and delivery of all products on time, on budget, and on brand across a variety of media.
· Routine end of campaign reviews and analysis, with proactive adaptation of plans to optimise results.
· With the Marketing & Engagement Manager, be the SLF points of sign off for all marketing materials, responsible for proofreading and approving all marketing literature and brand materials for the department.
· Lead the team to deliver exceptional marketing creative and copy in-house, with support from the Design and Brand teams.
Supporter engagement
· Write inspiring marketing copy and compelling communications supporting SLF activities to drive action.
· Lead the team to deliver and implement a new supporter engagement strategy, improving stewardship and engagement journeys across all SLF supporters.
· Work with teams across ARUK to develop and implement improved SLF CRM/supporter segmentation, supporter journeys, and lifetime value understanding.
· Working with the Insight team and SLF Heads, improve SLF audience insights, interpretation, and application.
People management
· Management and development of the Marketing & Engagement Manager and support their growth as the manager of two Marketing Campaigns Officers.
· Continue to develop the vision, purpose, and strategy for the Marketing & Engagement team.
· Agency relationship management across a variety of partners and suppliers, including our media and creative agencies.
· Work with the Head of Communications, Head of Brand and Head of Digital to ensure all communications and activities are aligned across the charity.
· Work together with Heads and Senior Managers across the organisation, integrate the new media agency to drive better planning and collaboration, aligning strategically for our next phase of growth.
Budget management and reporting
· Annual budgeting of fundraising product/marketing expenditure and regular reforecasting and reporting.
· Annual operational planning and five-year forecasting, including quarterly Fundraising & Marketing directorate check-ins.
· Work closely with key teams across ARUK to ensure engagement, acquisition, and remittance is monitored and evaluated (including trend analysis and KPI tracking).
What we are looking for:
· Creating and delivering multi-channel marketing acquisition strategies.
· Delivering budgets, annual operational planning, and five-year strategy.
· Copywriting, copyediting and proofreading.
· Line management and team development.
· Digital marketing expertise and growth ambition.
· Managing external media and creative agencies.
· Excellent GDPR knowledge and practice.
· Excellent attention to detail to deliver high quality output.
· Stakeholder management skills (internal and with external agencies).
· Reactivity and agility to change activity or re-allocate budget based on performance.
· Experience of working as part of a leadership team.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £52,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 21st July 2024, with interviews likely to be held week commencing the 29th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our wrebsite.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Responsible to: Director of Policy Research & Impact
Contract type: Part-time working 3 days a week between Mon-Thur / Fixed-term contract for 18 months initially
Closing date: 21st July 2024 at 23:59
Interviews: We will be interviewing on a rolling basis, please apply as soon as possible
Who we are
Speakers for Schools is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.
We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.
By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.
Role Summary
Speakers For Schools is looking for a senior and experienced Evaluation Manager to lead and oversee an impact evaluation project.. This role requires a dedicated professional to manage the day-to-day operations of an independent evaluation conducted by an external agency.
The Evaluation Manager will ensure the project is executed smoothly, meets its objectives, and delivers high-quality, actionable insights. This position is ideal for someone with strong project management skills, a solid background in evaluation methodologies, and the ability to work collaboratively with various stakeholders.
The Evaluation Manager works closely with the Director of Policy, Research and Impact and the Director of Programme and Delivery to ensure the successful implementation of the project. The successful candidate will be the main point of contact for the evaluation delivery, and it involves a great level of internal and external stakeholder engagement and communication skills.
Key Duties / Responsibilities:
Strategic Purpose:
· Lead the evaluation project, ensuring it adheres to timelines, budget, and quality standards.
· Serve as the primary point of contact between the external evaluation agency, internal stakeholders and the funder.
· Monitor the progress of the evaluation, addressing any issues that arise and ensuring that milestones are met.
· Make informed, timely, and effective decisions to drive the project forward. The candidate should be able to analyse complex situations, consider various perspectives, and choose the best course of action to resolve issues and make progress.
Engagement:
· Coordination and facilitation of effective communication and collaboration among all parties involved, including staff, partners, and the evaluation agency.
· Build and maintain strong relationships with a diverse range of internal stakeholders, including the Programmes and Delivery Directorate, Technology and Data team and Communications
· Collaborate with the Data Compliance team to ensure adherence to data integrity and security standards
· Prepare and present regular updates to senior management and the funding body, highlighting key findings and progress.
Delivery:
· Conduct regular checks and audits to ensure data quality, completeness, and integrity.
· Work closely with the evaluators to address any discrepancies or issues identified during data collection or analysis.
· Develop a how-to-guide for future impact evaluations for the charity and design a knowledge transfer tool during the course of the project
· Develop and implement processes for data validation and verification to improve accuracy and reliability.
· Adherence to data compliance, standards, guidelines, and best practices to ensure our data integrity and consistency.
· Ensure safeguarding best practices are embedded in all organisational activities.
Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.
Skills / Experience / Knowledge:
Essential
· Minimum of 5 years of experience in evaluation, impact or a related field.
· Knowledge and experience of both quantitative & qualitative research and evaluation methods, tools and techniques
· Highly numerate and computer literate, including advanced Microsoft Excel and PowerPoint skills, as well as a wider range of project management, CRM and internal communication tools
· Experience in analysing, interpreting and presenting data; Familiarity with evaluation methodologies and best practices
· Strong verbal and written communication skills
· Detail-oriented with a commitment to accuracy and quality
· Able to develop and lead strong internal and external relationships
· Proactive and positive problem solver, self-starter and start-finisher
Desirable
· Knowledge of the specific sector related to the funding (e.g., education, technology, community development, careers education/employability).
· Skill in developing training and professional development programmes to build the capacity of staff and partners to contribute to impact and quality efforts.
· The ability to identify innovative approaches and technologies that can enhance impact and quality for the charity in the long term
· Familiarity with quality assurance frameworks
Speakers for Schools Values
PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.
AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.
INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.
COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.
DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.
Benefits offered at Speakers for Schools:
· 25 days annual leave plus bank holidays and option to purchase annual leave
· Morning of your birthday off
· Pension scheme
· 3 voluntary days per year
· Wellbeing programme
· Enhanced maternity/paternity/adoption package
· Subsidised office furniture
· £500 a year training allowance
Diversity at our core
Speakers for schools is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to us.
The Application Process:
Please apply as soon as possible by submitting your application through our recruitment portal.
The deadline to submit your application is 21st July 2024 at 23:59.
We will be interviewing on a rolling basis, please apply as soon as possible to avoid disappointment. Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Speakers for Schools is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.
If you have not heard from us two weeks after the closing date, please presume your application has been unsuccessful.
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a medical membership charity to recruit for the Events Programme Manager in order to project manage the educational and scientific programme of all events, and to provide excellent support to all stakeholders involved in the organisation’s annual programme of events.
As the Events Programme Manager you will:
- Project manage the educational and scientific programme of all events
- Coordinate the delivery of virtual Study Days (6-8 per year)
- Support Director, Head of and other colleagues to build and update event programmes, manage speakers, send welcome letters, answer queries, collect contact details, biographies, session titles, etc.
- Provide support before and during in-person events including room management and speaker preview rooms
- Provide support technology for virtual speakers, facilitate pre-recorded sessions via Zoom
In order to be successful, you must have experienced :
- Event experience gained working in a membership organisation, preferably in healthcare
- Experience working with different stakeholders, including speakers/chairs and event committees
- Demonstrable skills in physical and virtual event/meeting delivery
- Experience of using Zoom for virtual events and onboarding virtual speakers
- Proficient in Microsoft 365 or equivalent
- Excellent customer service skills
- Experience of using CRM to manage events
- Strong communication skills (verbal and written)
Salary: £36,000 per annum
Contract type: Permanent
Location: London, hybrid working
Deadline: on rolling basis
Interview: ASAP
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Membership Services Coordinator: Member Relations
Advancement
Full-time
Permanent
£29,399 per annum
Application deadline: 12pm (midday) on Monday 8 July 2024
About this role
The Membership Team at the British Museum is seeking a new Membership Services Coordinator: Member Relations, to deliver exceptional standards of customer care, ensure high levels of satisfaction across the Membership base, and take responsibility for critical processes in the Membership contact centre.
With over 70,000 Members of the Museum, this role underpins our efforts to offer a Membership experience of enduring value and ensure that Members' generous support is always reciprocated with a first-class service. The role is essential to the operational efficiency of a dynamic and fast paced team; maximising every opportunity to aid and enrich Members’ enjoyment of the Museum.
Key areas
- Take hands-on-responsibility for the smooth operation of the Friends inbox, telephone line, and processing of postal correspondence.
- Work effectively to streamline and accelerate the response to Members’ queries, while also providing support and assistance to other colleagues to prevent the accumulation of any delays or backlogs.
- Ensure complaints are responded to swiftly and resolved satisfactorily, under the guidance of the Membership Services Manager: Membership Relations.
- Take primary responsibility for voicemail replies, customer service reporting, online FAQs, the maintenance and generation of template responses, and other critical administration across the Membership Services team.
- Ensure accurate data regarding contact with Members is recorded on Raiser’s Edge (the Museum’s CRM system), and train new team members in the processes and systems related to customer care.
About you
To be successful in this role, you will have –
- Experience of and enjoy working with the public.
- A conscientious and proactive mindset, with a willingness to never let a problem go unresolved or an opportunity for incredible service unrealised.
- Excellent telephone manner and strong written correspondence skills.
- Experience of using CRM software.
- Strong attention to detail and accuracy.
- Experience of responding to complaints and feedback.
- Proven organisational skills.
About the British Museum:
Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays
- Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
- Interest-free travel, bicycle and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
For more information about this role, please see the job description.
If you have any additional needs that we should be aware of in order to support you with your application, please provide details.
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. Typically however, we would expect the post holder to be on site 3-4 days per week.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about working for a strong cause? Are you a confident communicator with great attention to detail? Are you a meticulous planner with excellent organisational skills? Are you an excellent relationship builder? If so, we’d love to hear from you.
We’re seeking a talented and cause-driven Education project co-ordinator to join our dynamic team, working to achieve our vision of safe and healthy streets. You will inspire, inform and engage educators and communities across the UK to fight alongside us to stop the world’s biggest killer of children and young people – road crashes – and enable people to cycle and walk without fear of traffic. Your work will inspire people to learn more, unite and achieve the solutions needed to save lives and the planet.
Brake is the national charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively.
We have a 29-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service for bereaved and injured families.
We work with schools and families, communities and companies to champion the cause of road safety and raise awareness of key road safety issues. Brake is committed to delivering education programmes to improve knowledge, develop and enhance skills, and shift attitudes towards road safety and active travel.
Who you are:
An experienced and ambitious project and programme officer looking for a new challenge engaging with the education sector on the crucial issue of road safety.
Key Responsibilities:
- Full-scale project management from planning to execution and reporting.
- Assess and recommend new projects or changes to existing ones.
- Identify, assess, and mitigate project risks.
- Build relationships with key stakeholders to ensure effective information flow.
- Utilize project management frameworks (Waterfall, Agile) for marketing strategy, audience segmentation, and CRM.
- Manage project data using our internal software and CRM database.
Who You Are:
- A project management professional with a relevant qualification or equivalent experience.
- Proven experience (3+ years) in project planning, execution, and budget management.
- Skilled in managing large, complex projects involving multiple teams.
- Excellent at meeting deadlines, prioritizing tasks, and adapting to changing needs.
- Strong communicator with the ability to influence and collaborate effectively.
- Detail-oriented with excellent organizational and IT skills.
- Resilient, solution-focused, and driven to make a positive impact.
About the team and how we work
- Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We do not want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
- Employees are subject to driver licence checks. Please note we do not accept applications from serious traffic offenders due to the nature of our work. Applicants will be asked to disclose any unspent points at interview.
To apply
Submit your CV and a covering letter which clearly demonstrate you have what it takes to perform this challenging and rewarding role by Friday 5th July at 5pm.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
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The client requests no contact from agencies or media sales.
At Bexley Voluntary Service Council (BVSC), you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.
We work hard, we help each other and go out of way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector.
We are looking for a dynamic individual to take on the day-to-day administration of BVSC. This is a key role at BVSC – a varied, interesting, creative role that requires a solid background in IT, database management, website maintenance, administration and supporting a large team.
Key Duties:
- Reviewing, refining and managing our database and website
- Ensuring the Community Directory is up to date, ‘live’ and reviewed regularly, with organisations supported to update and amend their own directory entries
- Providing administrative support to the CEO and HR & Governance Manager in their day to day work
- Supporting the Office Manager with induction and provide general support to the staff team with IT
- Being a key member of the social media and communications team
- Managing room bookings, events and CEO diary
- Supporting the Office Manager to manage the office service contracts
Planning Reviewing and Organising
- Overseeing the day-to-day BVSC administrative processes which include booking rooms, diary management, receiving phone calls, managing a general email inbox, updating our website and database, helping problem solve if occasional IT issues occur.
- Processing and recording Community Lottery applications.
- Team members are responsible for their own administration; however you will provide admin support to the organisation eg booking training courses, managing room bookings, offering support to staff that are facilitating Teams meetings/training events.
- Maintaining levels of stationery and office supplies as appropriate.
- Ensure all electronic and paper record systems which contain sensitive or person identifiable records are stored in compliance with the Data Protection Action and our Information Governance standards.
- To actively plan, support, and administer BVSC’s networks, internal and public meetings – taking minutes when required.
- To review current electronic filing systems, keeping folders organised, up to date and using archive appropriately.
- To be a key member of the communications team that manage the BVSC Twitter, Facebook and Instagram accounts keeping them current and relevant by scheduling content created by the team.
- Raising and processing Purchase Orders to buy equipment and services for the organisation.
Communication
- Respond to general enquiries, answer the BVSC phone and being the first point of contact in the office, ensure delegation of this responsibility in your absence
- Communicating with all partners via email, letter and over the phone
- Being the key point of contact for all suppliers and support contracts
Research, Support & Development
- The post holder will help produce regular impact reports for senior staff
- Contribute comprehensively to the annual workplan, updating and completing actions as they arise
- Support BVSC and our member groups to meet quality standards as needed
- Research local and national events, training and funding opportunities to publicise for the charity sector
- To undertake any other duties which the CEO, line managers or Trustees may reasonably require.
Person Specification
Essential
- Experienced office administrator with excellent interpersonal and communication skills
- The ability to work as part of a team and provide efficient and professional administrative support to other office members
- Excellent working knowledge of Microsoft 365 suite including Word, Excel, Outlook, and a range of 365 apps e.g. Teams, Forms, SharePoint – these are used daily
- Excellent IT skills and experience of maintenance and input to CRM database systems
- Experience of working within a framework of confidentiality and with access to sensitive personal data
- Knowledge of website management and maintenance (WordPress and Drupal)
- Experience of using various design, communication, or project planning platforms e.g. Canva, Sway
- A creative problem solver and able to prioritise a varied workload, managing conflicting priorities to meet deadlines
- Ability to develop and maintain relationships with colleagues, professionals, and voluntary sector providers across the borough
- Enthusiasm, flexibility and a positive ‘can do’ attitude
- Ability to prioritise your own workload and effectively manage several tasks at any given time
- Strong organisation and planning skills and the ability to work with initiative and with limited supervision
- The personality and temperament to deliver in a sometimes fast changing and busy environment
Desirable
- Existing knowledge of local voluntary services and resources
- Must have access to own transport (car, motorbike, bicycle) and able to travel efficiently across the borough
- Ability to contribute own ideas and solutions to the team
- A good level of written and spoken English and grammar, numeracy, attention to detail with high level of accuracy
- Alignment to our organisational values
Please return your CV and completed questions by Thursday 4th July 2024 (10am).
You will be advised if you are shortlisted and informed of the interview date which will take place on either 23rd or 26th July (mornings). If you have not heard from us by Tuesday 16th July, please assume your application was not successful, we are unable to provide feedback on applications which are not shortlisted.
BVSC exists to promote voluntary and community action as a means of improving the quality of life for people in Bexley.
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The client requests no contact from agencies or media sales.
At Winston’s Wish we have been on a journey over the last few years – since Covid-19 we have transitioned to an online delivery, and we’re not going back. We are listening to the voices of the bereaved young people that we are here to support and designing services that are right for them.
We have raised the profile of data in all areas of our organisation and are always looking at ways to achieve ongoing improvements to our ways of working and our outcomes for the children that we are here to serve.
The Database Manager position is an exciting new opportunity to work alongside the Head of Salesforce to develop a solid foundation working with the world’s largest integrated CRM platform, Salesforce. Winston’s Wish is currently leveraging various Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Non-Profit Success Pack. Additionally, we are investing in Marketing Cloud and AI in the upcoming year as part of our strategic shift towards a 'digital first' approach.
We’re looking for someone with an ability to use their initiative to get things done, an enthusiasm for quality improvement with a keen eye for detail and someone with compassion and empathy for those affected by bereavement. Whether you’re already a certified Salesforce Administrator or have lots of experience maintaining Salesforce but are yet to obtain the certification, we’d like to hear from you.
Join us in this dynamic phase of growth and contribute to our mission of providing meaningful support to those navigating the challenges of loss.
Main Responsibilities
What you'll do:
- You’ll be our 'go-to’ person for Salesforce end users;
- Support the day-to-day platform administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports & dashboards;
- Working on declarative development utilising Flows, custom objects, workflows, validation rules and security configuration;
- Support day-to-day user queries;
- Proactive system maintenance including keeping up with Salesforce releases, features and best practices;
- Data management to improve Salesforce data quality, implementing rules and automation as needed;
- Collaborate with Fundraising, Bereavement Services and Marketing & Communications to gather and analyse business requirements and translate into scalable solutions;
- Provide ongoing user training and create training materials/technical documentation as needed;
- Communication of any platform changes to end users and stakeholders;
- Implement and enforce security best practices to protect sensitive data;
- Ensure compliance with relevant data protection regulations and internal policies;
- Account manage our outsourced Salesforce & IT partner support companies.
All Staff
- Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
- Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
- Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
- Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
- Work to objectives, targets and work plans agreed with your line manager.
- Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
- Take an active part in the Quarterly review process and participate in training agreed with your line manager.
- Recognise and champion the lived experience of children and young people with bereavement within your work.
- Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.
Person Specification
If you’re aligned with our values, excited about the opportunity and really good at what you do (even if you don’t tick all the boxes) apply anyway!
- Certified Salesforce Administrator with at least 1 years’ experience or someone with 1 years’ experience of working in Salesforce at an administrator level (but would like to achieve the Salesforce Administrator Certification);
- Confident using DataLoader to manage imports and exports of data;
- Demonstrated experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports;
- Excellent relationship-building and communication skills and ability to liaise with stakeholders at all levels;
- A proactive attitude to implementing best practice solutions;
- Demonstrates enthusiasm towards continued personal/professional development;
- Hands-on experience with either Service Cloud, Experience Cloud, Sales Cloud, NPSP and/or FormAssembly, don’t worry if you haven’t got experience of all of them;
- Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues at all levels.
Additional information, if you are yet to obtain the Salesforce Administrator Certification
- During the first 6 months, time will be allocated to self-learning/self-development via Salesforce’s Trailhead learning platform and other resources;
- After 6-12 months, Winston’s Wish will support you through the Salesforce Administrator Certification Examination.
Recruitment Timetable
Application deadline: 19th July at 5pm
Telephone conversation to take place: 24th and 25th July
Interview by Zoom to take place: 29th or 31st July
Interview location: Zoom
Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Winston’s Wish is a charity that helps children, teenagers and young adults find their feet when their worlds are turned upside down.
![Winstons-Wish-Lottery.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/winstons_wish_lottery_2024_06_24_08_33_55_am.jpg)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about providing great stewardship to corporate partners? Zoe’s Place have created a safe, caring and fun place, where parents know their children will receive the best care possible – a home away from home. In order to continue our specialist work, we need to ensure the charity continues to grow its corporate support. Come and join our friendly team based in Coventry.
If you’d like an informal chat please call Lisa Harrison – Byrne at the hospice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our teams are made up of people who are committed to our ambitious goals – you do not need to be degree educated to secure a role, but you should be able to demonstrate a combination of experience and competence that meets the requirements of the role. Previous experience in business development, sales, or account management role required and ideally experience in the automotive industry or working with SMEs is advantageous. Experience in managing client relationships and partnerships at a mid or senior level and able to contribute constructively and generously as part of a wider team. You must be passionate about driving growth and making a positive impact through strategic partnerships. Able to thrive in a dynamic and fast-paced environment, with the ability to adapt to changing priorities.
You will be responsible for:
- Growth (income, partnerships, promotion, participation and advocacy) in a designated geographic territory, or sector, within the UK automotive industry
- Identifying and pursue growth opportunities spending 60-80% of your time ‘on the road’ visiting and pitching new prospects and existing partners, and attending networking and industry events
- Agree new income-generating partnerships ensuring Ben’s employer proposition, fundraising events, products, and campaigns are consistently promoted to all employees
- Deliver targeted income growth by agreeing and facilitating corporate donations and fundraising to support our ambitious plans based on defined KPIs and targets
- Develop and maintain strong relationships with key stakeholders within automotive companies and other industry organisations
- Collaborate with internal teams to develop tailored solutions and proposals that meet the needs of potential partners
- Stay abreast of industry trends, market developments, and competitor activities to identify strategic opportunities and challenges
-
Research, qualify, prospect and pitch potential business opportunities with mid and senior level contacts in SLT, HR, People and Health & Wellbeing and relevant functions
-
Develop and execute strategic plans to achieve revenue goals and targets
- Build and maintain a balanced pipeline of prospective clients and partners through proactive networking and relationship-building activities
- Lead the development and presentation of proposals, pitches, and partnership agreements in line with Ben’s strategic ambition
- Negotiate and agree ad-hoc and continuing corporate donations and fundraising in line with individual, team and organisation targets
- Monitor and evaluate the effectiveness of growth strategies and initiatives, using a ‘test and learn’ approach to ensure maximum success
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Finance Officer
Must have: Full right to work in the UK (if you don't have this we unfortunately won't be able to consider you for this role but we encourage you to look at our other global opportunities on our careers page)
Reporting to: HQ Finance Manager
Hours: 37.5 per week
Principal Location:London, hybrid with a minimum of 3 and an expectation of 4 days in the office per week.
Background:
Street Child believes that every child deserves the chance to go to school and learn. Our projects focus on a combination of education, child protection and livelihood support to address the social, economic and structural issues that underpin today’s education crisis. We partner with local organisations and communities to deliver our locally rooted programmes, using evidence to drive learning and the refinement and scale up of programmes to create maximum impact for the most children at the lowest cost. We pride ourselves on being willing to go to the world’s toughest places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa and South Asia. Since 2008 we have helped over 250,000 children to go to school and learn and supported over 25,000 families to set up businesses so they can afford the cost of educating their children.
Part 1: Role Purpose:
This role is a key member of the busy HQ finance function. Although the role is primarily focused on the HQ finances, the role operates within the context of Street Child as a global charity and so also has interaction with the global finance team. The role offers the chance to work across a number of finance functions, and some of the subsidiary charities. It is essential that the applicant can juggle the complexities of a busy role with has varied work priorities. Key stakeholders are the HQ Finance Manager, Finance Director and the HQ based fundraising team. The role works alongside the Finance Assistant and plays a role in oversight and coaching of this role.
Part 2: Key Responsibilities:
1) (40%) Deliver all functions related to Accounts Receivable
- Ensure that all income from a variety of different sources is correctly and accurately recorded in the finance system and CRM (which is under development) on a weekly basis.
- Supporting with work on accounts receivable including accessing, downloading and saving in a systematic manner reports from donor portals, bank account and other sources.
- Working with colleagues in Fundraising to analyse and code income reports in Excel and uploading it to the Finance system on a timely basis, at least weekly. Following up on how to code any income which is not allocated to a source.
- Working closely with colleagues in Fundraising to ensure prompt collection of outstanding balances from customers, and sending out monthly debtor balance statements.
- Raising donor invoices and requests for payments, and issuing donor receipts.
- Income and customer account reconciliations and revaluations.
- Any other responsibilities relating to Accounts Receivable.
2) (20%) Lead the Accounts Payable process
- Whilst the Finance Assistant is responsible for all payments, the Finance Officer has a lead role in ensuring that all invoices are paid on time, in an efficient manner and that the finance system reflects the transactions within the correct accounting period and correctly coded in the system – including account code, cost centre, project code and donor code.
- Determine most efficient payment platform to process international payments, and ensure that recorded in the finance system at the correct conversion rate.
- Be a point of contact with the Foreign exchange agents to quickly resolve any questions.
- Work with the Finance Assistant to ensure accurate and timely recording of all approved supplier invoices, requisitions, staff expenses and other expenditure in the accounting system and that all supporting documentation for all transactions are uploaded.
- Managing at least two payment runs a week and additional runs as required; ensuring that all invoices for payment are correctly approved by the budget holder, setting up payments on online banking platforms and sending out requests for payment approvals to payment authorisers and verifying that all payments are fully approved in the banking platforms by the deadline set.
- Once the payment is made, allocating the payment against the invoices in the Finance system.
- Reviewing staff expense claims to ensure that all supporting documentation is provided before payment.
- Managing monthly staff credit card reconciliations and ensure that these are returned on time with all receipts and invoices and checking and reviewing classifications, with follow up as required.
- Carry out monthly Creditor account reconciliations ensuring that all balances are valid and backed up with appropriate supporting documentation.
- Fully deliver the set up all payroll payments in time for the monthly pay day. This involves ensuring correct amount and currency of payment (which may differ from the salary of the individual’s employment contract) and method of payment across all HQ staff.
- Any other responsibilities relating to Accounts Payable.
3) (40%) Month end reporting and reconciliation and subsidiary accounts
- Complete all balance sheet reconciliations, including bank and petty cash reconciliations and submit for approval by HQ Finance Manager.
- Once CRM system is in place, undertake reconciliation processes between finance data and CRM data.
- Carry out monthly revaluations of bank accounts.
- Ensuring supporting information for transactions is correctly stored in electronic format on Teams such as bank statements, remittance advices, credit statements.
- Assist in preparation of internal reports, including working with Operations Department and Finance department to review their monthly reports.
- Take responsibility to deliver the management accounts of two subsidiary companies: Children in Crisis and HQ transactions of Africa Educational Trust.
- Compile information for Gift Aid returns.
- General support and assistance to the team including administrative duties and managing the office post.
- Other ad hoc support to the wider operations team as may be required.
- Audit: support with the year end audit and provision of supporting information to auditors.
Part 3: Person Specification
Attributes / Essential / Desirable
Education / Qualifications
- 5 GCSE at Grade C or above including English and Maths
- Post-GCSE qualification such as A-Level or T-level or equivalent
- Degree
- A Good understanding of double entry bookkeeping
- Part qualified accountancy qualification.
- Full Accountancy qualification
Experience and Knowledge
· IT Literate with strong Excel skills
- Familiar with using Teams
- Experience of working in a similar role
- Experience of using a CRM would be an advantage
- Charity or third sector experience.
Skills and Abilities
- Attention to detail
- Highly organised and self-motivated
- Flexible and able to manage multiple tasks at one time.
- Good written, verbal and presentation skills
- Ability to work under pressure and to tight deadlines
- Fast learner whilst not afraid to ask for help!
- Shows initiative in identifying problems and posing solutions
- Persistence and tenacity
Other
- Pro-active communication style including keeping team-members informed and updated as necessary.
- Work co-operatively and collaboratively with colleagues, other departments and other external contacts
- Strong communicator and able to explain work to other team members
- Good Interpersonal skills
The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration and ideas for 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, George Eliot, Bram Stoker, Rebecca West, Virginia Woolf, Angela Carter, Daphne du Maurier, HG Wells, TS Eliot, Stanley Kubrick and Ian Fleming. Current writers in membership include Kazuo Ishiguro, AS Byatt, Raymond Antrobus, Simon Schama, Hallie Rubenhold, Tom Stoppard, Antonia Fraser, Jessie Burton and Sarah Waters. Nearly all of its collection of around one million books can be borrowed, it offers a vast eLibrary and invaluable postal loans service. The Library is a home for everyone who loves the written word.
The Library is a registered charity and championed by its President, Helena Bonham Carter CBE.
About the role
As a charitable organisation, our members are essential to sustaining the future of the Library and achieving our new five-year strategy.
We have an exciting opportunity for an experienced and self-motivated membership marketer with excellent communication and copywriting skills to help improve member engagement and retention and grow membership at the Library.
Reporting to the Head of Marketing and Communications, you will join a small and busy team in the Membership department. You will implement compelling member-facing marketing communications, activities and campaigns across digital and print platforms that engage member audiences and drive retention rates and growth in line with the retention plan and the Library’s strategic goals.
Supporting the Head of Marketing and Communications, you will work with an external producer and colleagues across the organisation to deliver The London Library Magazine three times a year. You will also design, deliver and analyse e-communications using our CRM and email software and identify opportunities to improve communication content and performance, organise member events, meet our Equality, Diversity and Inclusion aims, and act as first port of call for the media and communications function.
About you
Passionate about creating engaging copy for different audiences and channels, you will have a good level of experience with e-communications, e-software, data reporting and CRMs. You will have a background in membership marketing, ideally within an arts/cultural or charity organisation, and experience in implementing marketing retention campaigns to meet set targets. You will also have experience assisting with the delivery of events and be available to work at Library events as needed.
You will have strong writing skills with attention to detail and an ability to identify and produce engaging stories. You will have excellent communication, interpersonal and prioritisation skills, be organised and plan workload effectively to meet deadlines. You will enjoy working as part of a team while also able to work independently, taking initiative and holding yourself accountable to tasks. Most importantly, you will have a passion for your work, literature, reading and writing, and the work of The London Library; to inspire new ideas that create a unique impact on the UK’s literary and artistic output.
We are a friendly, hardworking team and a welcoming workplace that supports flexible working. In line with the Library’s hybrid working policy, you will need to be able to work onsite regularly to create content and take part in in-person collaboration, with regular evenings and occasional weekend work (with time off in lieu), but you will also have the opportunity to work from home. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.
If you are excited by the opportunity to use your communication skills to tell the world about The London Library, we would love to hear from you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A leading professional membership body based in central London is seeking a Financial Accountant on a fixed term contract basis for 3-4 months.
The organisation is a prestigious and historic professional body providing an impressive array of qualifications, services and resources to its members. The organisation has around 50 staff and 19,000 members.
The salary offered is £60,000 per annum (pro-rata), with excellent benefits.
Candidates should be available to start the role immediately or within 1 week – the role is to cover the gap between an existing member of staff leaving and a new one likely joining later in the summer.
Job Title: Financial Accountant
Organisation: Professional membership body
Location: Central London with hybrid working (roughly 50/50 office and home-based)
Hours: Full-time
Duration: 3-4 month fixed term contract
Salary: £60,000 per annum (pro-rata)
Key points:
-Financial Accountant role at medium sized professional membership body
-Fixed term contract role for 3-4 months with salary of £60,000 per annum (pro-rata)
-Hybrid working – 2/3 days pw on average in central London
-Reports to Head of Finance, no line management responsibility
-Role covers VAT, partial exemption, charity SORP statutory accounts, financial controls, audit prep and overseeing transactional finance - also covering payroll when required
-You will also be involved in the financial aspects of a largescale CRM project
Requirements:
-Fully-qualified accountant preferred but not essential
-Charity sector/membership sector experience preferred
-Strong Charity SORP and charity VAT experience required – candidates must have led on the internal delivery of year-end accounts in-line with charity SORP and should have strong practical knowledge of charity VAT including partial exemption
Closing date: Ongoing
Interviews: Ongoing / rolling
We are delighted to be working with a leading disability charity to find an experienced customer service professional to lead a high-performing Sales & Reservations function. The charity provides essential short breaks for disabled people and their carers that boost wellbeing and rejuvenate relationships and this role is vital part of their mission. You will focus on achieving revenue and occupancy targets, while also providing robust reporting, complaints handling and liaising with internal stakeholders to coordinate guest arrivals.
This is a great opportunity for an expert in customer service delivery to lead on the optimisation of their in-house bookings function, including guest experience, systems efficiency, current processes and implementing strategic initiatives to increase occupancy. You will be working as part of the External Affairs division and will regularly represent the Sales function at wider Executive level meetings.
To be a successful Sales and Reservations Manager, you will need:
- Previous experience of leadership and line management in a customer-focused team, ideally in a hospitality or care environment
- Commercial awareness and experience in reporting/analysis and operating and optimising a CRM system and online bookings
- Team management experience, building high performing teams
Salary: £37,485
Contract: Permanent
Location: London/Hybrid
Deadline: 31st May
Interviews: 6/7th June
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/
If enough applications are received the charity reserve the right to end the application period sooner.
Where will I be working?
Your role will be for a renowned not-for-profit company which cares for many historical monuments, buildings and places in and around the UK. Through those places, this organisation takes the rich history of England to 10 million visitors every year.
Your new role
As the Executive Assistant, by supporting the Director of Development, you will be playing a vital role in also looking after some of the greatest places in England so that they can be enjoyed today and for generations to come. You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference!!! What you'll need to succeed
- Experience of office organisation and administration, in a busy office, and at an executive level.
- Experience of working for a senior executive director.
- Experience of working with external stakeholders, including trustees, Non-Executive Directors and people of influence.
- Experience of supporting a director frequently travelling and working away from the main office.
- Experience of organising large meetings and conferences with a range of important and influential stakeholders.
Skills and knowledge required - Highly organised and able to prioritise workloads
- Knowledge of and awareness of the workings of a charity
- Excellent standard of written and spoken English, editing and proofreading skills
- Good computer skills, including the ability to use the full range of Microsoft Office applications, including Customer Relationship Management (CRM) systems
- The ability to write accurate and clear minutes
- The ability to prepare briefing materials
What you'll get in return
- Hybrid/remote working
- £19 - £21 per hour depending on experience
- Ongoing contract
- Flexible working
- Great networking and strong connections
- Immediate start
What you need to do now
This is an urgent role. Therefore, if your profile matches the requirements above, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A leading professional membership body based in central London is seeking a Financial Accountant on a full-time, permanent basis.
The organisation is a prestigious and historic professional body providing an impressive array of qualifications, services and resources to its members. The organisation has around 50 staff and 19,000 members.
The salary offered is £60,000 per annum, with excellent benefits.
Job Title: Financial Accountant
Organisation: Professional membership body
Location: Central London with hybrid working (roughly 50/50 office and home-based)
Hours: Full-time
Duration: Permanent
Salary: £60,000 per annum
Key points:
-Financial Accountant role at medium sized professional membership body
-Full-time permanent role with salary of £60,000 per annum
-Hybrid working – 2/3 days pw on average in central London
-Reports to Head of Finance, no line management responsibility
-Role covers VAT, partial exemption, charity SORP statutory accounts, financial controls, audit prep and overseeing transactional finance - also covering payroll when required
-You will also be involved in the financial aspects of a largescale CRM project
Requirements:
-Fully-qualified accountant preferred but not essential
-Charity sector/membership sector experience preferred
-Strong Charity SORP and charity VAT experience required – candidates must have led on the internal delivery of yea-end accounts in-line with charity SORP and should have strong practical knowledge of charity VAT including partial exemption
Closing date: Ongoing
Interviews: 1st stage interviews w/c 1st July, 2nd stage interviews w/c 15th July