Crm Jobs
Supporter Services Officer
Salary - £23,948 to £26,133 per annum
Full time, 12 months’ fixed term contract
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
Why join us?
- The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
- Our open plan offices are located in the centre of Rugby near to the train station.
- In addition, we offer the following benefits:
- Flexible working/hours – full-time roles are contracted at 35 hours per week.
- 27 days’ holiday in addition to public holidays.
- A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
- Life assurance (3 x annual salary).
- Cycle to Work scheme.
About us
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 26th July 2024
Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.
Please ensure a supporting statement is submitted alongside the CV
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key Purpose:
This role encompasses the day-to-day running of RABI’s mental health training programme. To include liaising with individuals and organisations seeking training; working with RABI’s specialist training providers; budgeting and invoicing, monitoring and evaluating the service.
In addition, the role will seek to explore possibilities for the development of the service, including working with external organisations across the sector to upskill and empower their staff.
The role involves cross departmental working, particularly with the Fundraising, Volunteering and Finance departments to ensure both the smooth running of the service, but also the development of it to ensure it reaches its full potential.
Implementing relevant procedures and processes, revising and facilitating continuous improvement will be key to the success of the role, with a focus on gaining impact reporting and integrating the service into the CRM.
Building and maintaining successful working relationships both internally and externally and ensuring the highest standards of service delivery are essential to the role.
Key Responsibilities:
- Identify and develop opportunities to engage with prospective strategic corporate partners around mental health training.
- Lead the management and delivery of RABI’s mental health training from initial contact through to booking, invoicing and feedback.
- Manage the budgets related to delivery of the mental health training service.
- Work with other RABI departments to ensure promotion of RABI’s mental health training and maximise the opportunities it provides.
- Work with existing and prospective trainees to maximise benefits for both parties, identifying the training and ensuring training is kept up to date.
- Act as a first point of contact for strategic partners interested in mental health training.
- Provide subject matter expertise and advice to support the Senior Management Team in developing strategic priorities and projections.
- To support with the completion of collaborative working proposals and pitches that involve mental health training.
- To attend, contribute and chair where appropriate, meetings, briefings and reviews with existing and potential partner organisations.
- To provide reporting as required, related to the mental health training service.
- Act as a conduit to introduce partner organisations to other RABI teams as appropriate.
- Supporting on the development of partnership agreements, Memorandum of Understanding and other written documents as required.
- Act as a representative of RABI at events.
- Working with RABI colleagues to collect and track data on the effectiveness of the mental health training, and impact reporting.
- Work to develop RABI’s mental health training service to maximise its impact and effectiveness across the wider farming community.
- To integrate the mental health training service from booking through to invoicing and reporting, with the CRM system, to ensure all data is captured, relationships managed and reporting provided.
- Be an ambassador for Partnerships internally within RABI and with external organisations.
- Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
- Undertake any other responsibilities commensurate with the post which management representatives may require.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Person Specification:
Essential
- Experience of developing excellent relationships with high level corporate organisations.
- Ability to represent RABI and lead meetings with large audiences and partner-based events.
- Significant knowledge and experience of working collaboratively with organisations and stakeholders at all levels.
- Advanced research skills and proven record of environment scanning success.
- Excellent communication skills and ability to understand and translate complex information to a variety of audiences.
- Negotiation and influencing skills and the ability to work with people at all levels with tact and diplomacy.
- Experience of developing and delivering presentations and pitches.
- Excellent organisation skills and the ability to manage own workload and priorities.
- High computer literacy skills including the use of Microsoft Office programmes, databases and CRM systems.
- Ability to travel throughout England and Wales and work unsocial hours on occasion.
- Affinity with the goals and objectives of RABI.
- Project Management experience, including monitoring & evaluation.
- Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.
- A full UK driving licence.
Desirable
- Training background
- Farming background or knowledge of the farming community environment.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
The client requests no contact from agencies or media sales.
Salary (grade 8): £47,268 - £51,870 per annum (dependent upon experience)
Hours: 37.5 hours per week (full-time, permanent)
Location: National Museum of the Royal Navy, Portsmouth Historic Dockyard, Portsmouth (from time to time, travel to our other UK based sites will be required) with the opportunity to adopt hybrid working
A fantastic opportunity has arisen for an Individual Giving specialist to join the Fundraising & Partnerships Team at the National Museum of the Royal Navy.
Our fundraising income has grown significantly over the last few years thanks to a talented team, and we have an ambitious strategy to grow this income even further.
As a Fundraising & Partnership team we build internal and external relationships to secure financial support to bring to life our collections, care for our objects, engage with young people, fund our capital projects and underpin our core costs.
We do this by sharing the passion of our colleagues; appreciating and sharing our collective experience, knowledge and skills; and advocating about how the NMRN positively impacts local economies, visitors and the wider public understanding of the Royal Navy.
When our team excels we help to deliver NMRN’s vision of becoming the world’s most inspiring Naval Museum, linking Navy to Nation, and inspiring enjoyment and engagement with the story of the Royal Navy and its role in shaping both our nation and the modern world.
We’re now seeking an Individual Giving Lead to drive forward our work in this fundraising strand and exploit NMRN’s investment in brand, audience development and CRM.
Key Opportunities
* Growing our individual giving programme with a particular focus on regular giving, major appeals, capital projects, adopt-an-object, and exploring opportunities through content and gaming.
* Developing and implementing a major donor and mid-level giving programme.
* Working with the Customer Relationship Manager and Web Lead use our data to build supporter and donor journeys.
* Collaborating with the Communications and Content team to drive individual giving opportunities through content on NMRN’s digital channels, as well as those of partners.
* Creating a legacy giving programme that raises awareness of the importance of legacy and gift-in-will bequest and results in an increased number of pledges.
* Working in tandem with the Corporate & New Business Partnership Lead to develop a payroll giving scheme.
If your goal is to develop your career in fundraising in a rewarding role with plenty of opportunities to lead projects and make a difference then we want to meet you.
Knowledge/Experience
We are scaling up our work so we are expanding our team with talented, motivated, and ambitious individuals who want to contribute to helping us become the world’s most inspiring naval museum, to do this you will be a highly motivated individual who is cheerful, personable and equally content with writing strategies as doing the underpinning work.
The successful candidate will be able to evidence their ability to:
* grow, coordinate, and implement regular giving
* generate donations that support major appeals / campaigns
* writing compelling cases-for-support and donor communications
* establish effective working relationships with key stakeholders both internally and externally
* develop, communicate, and execute initiatives and effective pragmatic solutions
* work with others to develop effective and targeted email marketing using CRM data
* develop stewardship plans for individual givers and major donors
We Provide:
• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days annual leave (plus bank holidays), increasing to 30 days annual leave (plus bank holidays) after 5 years’ service.
• Free parking.
• Occupational sick pay.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Professional membership fees.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
This post requires a DBS check as a requirement of working on the naval base. This is not a UK sponsored visa role therefore candidates must have the right to work in the UK to apply for this role.
For further details, or an informal discussion regarding the role, please contact Helen McKenna-Aspell, Associate Executive Director: Funding & Partnerships – helen.mckennaaspell(at)nmrn(dot)org(dot)uk
Please submit your applciations via 'Apply via website' no later than midnight, Monday 22nd July 2024. We will be conducting interviews in Portsmouth in July.
If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on recruitment(at)nmrn(dot)org(dot)uk for support.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this exciting role you will be responsible for implementing the charity’s Individual Giving, Legacy and In Memory fundraising programmes (target of £1.3m in 2024). You will manage a team of up to two with the support from the Head of Fundraising, with whom you will work closely with to develop a series of targeted multi-channelled appeals and campaigns to engage with existing supporters and to attract, recruit and retain new ones.
You will be confident in handling and interrogating data, utilising your experience to deliver insight led creative campaigns across several channels. You will use data to test and learn through the delivery of persuasive and compelling appeals and campaigns - aiming to grow supporter loyalty and inspire repeat donations.
The delivery of exceptional supporter care and stewardship is paramount in this role, the post holder will require excellent communication skills to help deepen engagement strategies with supporters and work with an ambitious, positive, and creative approach - with experience in working collaboratively organisation wide.
Key responsibilities
Planning and implementation
• Increase individual gifts through enhancing the supporter donor journey.
• Develop new individual giving appeals and campaigns with a focus on direct marketing across various channels to engage with new and existing supporters to generate new income.
• Working with the communications team to design a multi-channelled approach to maximise the reach to the appropriate audiences.
• Develop the required tools and mechanisms to ensure ease of engagement.
• Design and implement a stewardship programme that cultivates long term support across all fundraising streams.
• Work across teams to raise the profile of the charity and its appeals and fundraising activities.
• Develop new ideas and initiatives to bolster individual giving.
• Grow in memoriam donations through selected partnerships and long-term relationships that raise the profile of Kidney Care UK within the sector.
Donor data analysis and segmentation
Analyse and segment the supporter base to develop targeted supporter journeys and ask strategies, using donor data from our CRM to:
• Maximise the lifetime value of donors.
• Ensure effective use of supporter data for campaign purposes.
• Manage a continuous cycle of testing for new channels and techniques for acquisition and retention, based on audience insight and sector trends.
• Work with the Head of Fundraising to produce regular feedback reports and analysis.
• Ensure all activities and contacts are managed through the charity’s CRM system.
• Maximise gift aid opportunities.
Stewardship and donor engagement
Manage donor stewardship to provide personalised and engaging communications, including:
• Managing the production of supporter materials.
• Building a thanking programme that offers a personal and engaging donor experience.
• Collaborating with colleagues to identify individual stories for impactful campaign content.
Competencies: knowledge, skills and experience
- Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention.
- Experience of project management to deliver acquisition or retention campaigns within agreed timescales and budgets.
- Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns.
- Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK.
Employee Benefits
Pension | Flexible working | Retail discounts | Generous annual leave | Cycle 2 work scheme | Employee Assistant Programme | Health cash plan | Family leave
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We train specialist dogs to detect the odour of human disease, providing life-saving alert assistance dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.
The Job
We are a charity that punches above its weight. We receive no statutory funding and rely on the generosity of our many volunteers and supporters who raise awareness of our work and much needed funds. The main purpose of this role will be to support the Community and Events Manager to develop local volunteer groups with the aim of increasing both awareness of the charity’s life-saving work and local fundraising. Other activities and administrative tasks across our key fundraising areas will also form part of the role.
We are looking for someone committed, passionate and full of ideas about how to engage with the many different communities and groups who support our work, and to help us reach new audiences so that our supporter network continues to grow to meet our ambitions.
Reports to: Community and Events Fundraising Manager
Responsibilities
- Support the Community & Events Fundraising Manager with the delivery of events
- Support the Region 5 volunteers in conjunction with the Community Fundraising Team
- Represent and promote the charity at external events within the Region 5 geography including some evenings and weekends.
- Assist the Individual Giving Manager with the fulfilment of supporter communications including thank you letters and fulfillment of the Sponsor A Puppy Programme.
- Co-ordinate general fundraising enquiries and action accordingly offering exceptional customer service
- Ensure all correspondence is recorded on the Harlequin CRM database and adhere to data regulations.
PERSON SPECIFICATION
SKILLS AND ABILITIES
- Excellent IT skills
- Knowledge of CRM systems ideally Harlequin
- Excellent verbal and written communication skills with an ability to adapt communication styles to deal with different situations
- Sound understanding of social media
- Attention to detail
- Proven organisational skills
- Hold a full, clean UK driving licence
KNOWLEDGE & EXPERIENCE
- Experience of working with volunteers
- Previous experience of working within the charity sector
PERSONAL ATTRIBUTES
- A very positive attitude and a passion for the work of MDD
- Comfortable working in the vicinity of dogs
Values & Behaviours
There are a few key values that we believe are important in the workplace:
- Respect
- Cooperation
- Honesty
- Fairness
Based on the values listed above, we encourage the behaviours below in the charity:
- Respectful communication
- Cooperating with others
- Honesty in all interactions
- Fairness in decision making
Benefits
- Sick Pay
- Health Cover
- 26 days holiday, increasing with service
- 5% Employer Pension Contribution
- Free On-site parking
- Life Insurance
Finally, the successful candidate will also be expected to:
- Provide proof of identity and eligibility to work in the UK.
- Undertake a Disclosure and Barring Service (DBS) check
Salary: up to £55,000 (dependent on experience), plus generous pension scheme, flexible working culture
Contract: Permanent, subject to a six-month probation period
Hours: 35 per week full-time. Applications for job shares, part-time and flexible working will also be considered.
Location: London/Hybrid. In person attendance for certain meetings is required (including all staff/team meetings and governance/committee meetings that take place in person). Travel within the UK and internationally may be required.
About the RSS and this role
The Royal Statistical Society (RSS) is one of the world’s leading organisations advocating for the importance of statistics and data, which have never been more vital. We’re looking for an exceptional, experienced business development professional who can help us increase our impact.
The main purpose of this role is to create and manage a pipeline of customers, from initial research, through to strong leads, and ultimately sales. Working closely with teams within the Society to research, follow up and develop strong leads, you will participate in events and marketing activities as needed, and develop and maintain a working database of contacts within our CRM system, to enable effective logging and tracking of potential customers.
The Society offers a diverse range of products from training, sponsorship and professional accreditation and you will be expected to understand these business models and work with teams to maximise their revenue generating potential.
As this is a new role, you’ll have the unique opportunity to build the role around you, with flexibility to play to your strengths and manage your own projects independently. The work will be varied, and you’ll work with a variety of partner types, so this role is perfect if you’re looking to put your business development skills to the test.
You will be required to act as an ambassador of the charity in everything you do; we are looking for someone who is going to embody the charities ethos and who will keep the charity at the heart of all the decisions that are made.
We are particularly keen to hear from individuals who really want to work for a charity or not for profit organisation. While not essential, some familiarity with developments within data science, statistics, machine learning, AI and related subject areas would be an advantage.
Our Head of Business Development will:
- Work with wider RSS staff to develop our understanding of the preferences and needs of key internal and external markets to ensure our services align with those preferences and needs.
- Monitor emerging trends in statistics/data science/AI and keep track of competitors to ensure RSS services remain relevant and current.
- Understand key policy and strategy objectives of the RSS and develop, plan and where appropriate implement sales strategies to support those objectives, working closely with other colleagues as required.
- Understand the range of products delivered by the Society and create business development strategies and plans to maximise their commercial value.
- Work with the Director and other colleagues as required to help to shape the Society’s marketing strategy.
- Support development of the commercial aspects of strategies and plans across the organisation. Create and manage a pipeline of customers, from initial research, through to strong leads, and ultimately sales.
- Work with teams to identify new potential revenue streams, sponsorship opportunities and customer types to contact.
- Look for and exploit opportunities to expand our current products to increase revenues.
- Understand key policy and strategy objectives of the RSS and develop, plan and where appropriate implement sales strategies to support those objectives, working closely with other colleagues as required.
- Explore and develop opportunities to extend the reach of the RSS brand and sub-brands to grow partners and sponsors.
Your skills and experience will include:
- A track record of success in sales or business development in the service sector.
- Experience working with different types of products, ideally including sponsorship.
- Experience developing strategies and plans to maximise commercial value
- Ability to communicate with a wide range of people.
- Excellent organisation and planning skills – ability to identify and respond to changing priorities.
- Desire to establish and develop an extensive network of external contacts in the industry.
- Able to make sound commercial decisions and identify commercially viable/profitable projects.
- Collaborative team worker – works with colleagues to achieve strategic, operational and commercial objectives.
- Happy to work on own initiative within corporate and RSS guidelines/directives.
- Experience of CRM systems.
Full job description and person specification is available to download at our website.
How to apply
Please submit your CV with a supporting statement/letter to Holly O'Brien (Governance Manager) telling us about:
·Why you should be considered for the role
·How your skills and experience align with the responsibilities and person specification
·How this role fits with your career plan
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently recruiting for a Fundraising Officer whose principle role will be to develop, support and champion Individual, Corporate and Community Fundraising activity.
The main purpose of this role is to collaborate with the Fundraising Manager in order to drive all fundraising activity in support of the Charity.
The secondary purpose of the role is to plan, manage and execute a programme of fundraising initiatives across the area to encourage corporates and community to help generate income through well considered, thoughtfully planned and effectively delivered programmes of fundraising activities.
The incumbent will have direct ownership of specific areas to allow for independence and the ability to grow skills. Experience in Legacy/will-writing campaigns or programmes would be an advantage.
Relationships:
The post holder is expected to foster excellent working relationships with potential, existing and lapsed corporate partners, external partners, community groups and individual supporters, and the wider Fundraising team.
Main Responsibilities:
• Identify prospective new corporate partners in specific sectors through research, networking, and an understanding of the marketplace with the goal of maximising sustainable opportunities for income generation to agreed budgets.
• Develop and nurture portfolio of corporate accounts, liaising with directors, CSR managers and executives to cultivate effective and sustainable partnerships with companies that are truly committed to helping Hounds for Heroes achieve its aims.
• Actively track in-year and long-term income potential, highlighting income at risk or lost, and develop plans to minimise the impact
• Act as a brand ambassador for the Charity establishing multi-level relationships which educate and inform key contacts and Charity ambassadors and encourage the growth of a dedicated supporter base.
• Maintain thorough records and plans in support of all activities
• Maintain a thorough and up-to-date understanding of Hounds For Heroes’ operational priorities, articulating our vision and creating winning cases for support
• Promote networking events in order to raise the profile of the Charity and its activities nationally but with a particular focus in southern England
• Bring fresh ideas into the future growth and work of Hounds for Heroes whilst actively contributing to a culture of innovation, resourcefulness and best practice
• Develop, implement and run a will writing/legacy campaign on behalf of the Charity, liaising with stakeholders, partners etc.
• Attend events where Charity presence is required – both in and outside of office hours.
Key Behaviours: E = Essential D = Desirable
• Self-driven, results-oriented with a positive outlook and a clear focus on supporters with the ability to influence both internal and external audiences. (E)
• Evidence of working in Corporate and Community Fundraising with a proven track record of over achievement with at least 2 years' experience. (E)
• Evidence of working to, monitoring and achievement of income targets. (E)
• Evidence of identifying and delivering new opportunities to maximise value. (E)
• Evidence of creative business development - Across multiple sites. (D)
• Evidence in the development of bespoke stewardship plans. (E)
Key Skills and Abilities:
• Confident communicator an ability to prepare and deliver compelling presentations to
positively engage and influence a wide range of audiences. (E)
• Self-motivated and solution focused with excellent interpersonal skills including
exemplary telephone and face to face manner. (E)
• Resourceful and collaborative able to work independently and as part of team. (E)
• Good written skills with the ability to communicate with a variety of audiences. (E)
• Strong administrative skills and competent use of Microsoft office applications. (E)
• Excellent time and resource management skills. (E)
• A connection to the armed forces. (D)
• Able to demonstrate a whole-hearted commitment to the vision and values of Hounds for Heroes. (E)
Other qualities:
• A full UK driving license and access to a car. (E)
• Flexibility outside of working hours and a willingness to travel and work evenings and weekends as required. (E)
• Knowledge and experience in the effective use of a supporter CRM database. (D)
This job description is not exhaustive and will be reviewed in consultation with the post holder from time to time and amended in the light of the changing needs of the Charity. Hounds for Heroes operates a system of regular performance reviews, which includes an Annual Appraisal where the job description, progress against objectives and overall performance in post are discussed.
Provides benefit through specially trained assistance dogs to those serving or served in HM Armed Forces and the Emergency Services.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a talented leader, with a background in campaign or fundraising appeal delivery, to project manage our large scale and ambitious fundraising appeal to help beat blood cancer.
The Major Appeal Project Manager will be responsible for supporting the development of the appeal, working with colleagues across the organisation on all aspects of the planning and delivery, to ensure a strategic, joined up approach that is efficient and effective. You will play a key role in driving forward the collective momentum of the appeal.
Alongside a track record of successful campaign and/or appeal delivery, ideally in a fundraising setting, you’ll bring ambition, drive, and strong organisational skills to the role to help us be the generation to beat blood cancer.
We offer a truly agile and flexible working environment alongside other excellent benefits including 5 wellbeing days a year. If you’re looking to work in a collaborative, supportive and ambitious fundraising team then we would love to hear from you.
We welcome applications for part time hours (minimum 28 hours), please state the hours you wish to work in your cover letter.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.
The client requests no contact from agencies or media sales.
Pancreatic Cancer Action are excited to be seeking an enthusiastic and proactive Supporter Care and Fundraising Co-Ordinator to join our fabulous Fundraising Team. This is a varied role where no two days will be the same.
If you are a proactive individual with a positive can-do attitude who is passionate about making a difference, we would love to hear from you. Whether you are looking for an introduction into the world of fundraising or to build on your existing fundraising skills, this role will offer you the opportunity to gain a breadth of experience about different fundraising income streams, finance processing, CRM data and stewardship journeys.
Our incredible supporters are at the heart of all that we do at Pancreatic Cancer Action. This role offers a unique opportunity to work with our fantastic supporters daily. Providing them with the tools, knowledge and materials they need to help reach and exceed their fundraising targets. From head shaves to cake sales, dress-down days to extreme sports. You will be the first point of call for all fundraising enquiries and be on hand to provide bespoke stewardship support to ensure we develop long-lasting relationships with our PCA community, groups and companies across the UK.
Main responsibilities:
- Provide admin and operational support to the Fundraising Team
- Accurately record and manage data using the Salesforce CRM system.
- Ensure that fundraisers and supporters get timely correspondents by email or phone.
- Inspire supporters through innovative new stewardship ideas, sending out relevant materials and offering support and advice to enhance their event/fundraising.
- Maintain and develop relationships with existing supporters, helping them to exceed their fundraising targets and inspiring them to become life-long supporters.
- Update all event portals with fundraising details and complete the registration process on time.
- Monitor and input data from various fundraising platforms onto our Salesforce database to ensure accurate reporting on income from events/fundraising.
- Take ownership of fundraising tracker to ensure first class stewardship is provided to all supporters.
- Supporting community-based fundraising volunteers and groups.
- Work collaboratively with the fundraising and marketing team to ensure that email templates, cards and certificates remain up to date and relevant to our audiences.
- Work with the fundraising team to identify ways to surprise and delight our fundraisers and ultimately build long term relationships with a consistent approach.
- Support in the planning and implementation of fundraising events, products and campaigns
- Work across various fundraising streams such as community and events fundraising, Individual giving, In memory and corporate fundraising.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rehab Assistant
35 hours per week
£12.50 per hour
3% contributory pension
25 days holiday pro rata per annum in addition to public holidays.
The post-holder will be based at Headway Surrey’s centre, at Headway House, 21 North Road, Guildford, GU2 9PU. Occasional remote working may be offered either permanently or ad hoc with Services Coordinator’s prior agreement.
3 months probation
On the job training will be provided at all times to help develop your skills and knowledge.
After successful completion of probation, the post holder will be required to undertake a self-study Brain Tree Training Course, called Cognitive Rehabilitation for Professionals which will be paid for by Headway Surrey. Assignments, exercises, and self-tests are included throughout the coursework—some of which are mailed or emailed to a course tutor for feedback. Headway Surrey will provide 2 hours a week paid study time. The course should be completed within 6-12 weeks.
Training on Headway Surrey’s CRM database, Charitylog will be given.
A clean driving licence must be held. Car mileage allowance for travel to meetings in connection with work
JOB PURPOSE:
The main purpose of the role is to:
- Carry out tasks allocated by the Services Manager;
- assist the Rehab Coordinators with a range of administration tasks and session support.
- support clients during workshops and with other admin tasks.
A Rehab Assistant will play a key role in achieving Headway Surrey’s objectives by supporting the Rehab Team to achieve our vision and mission:
Vision - To be known as the go to place for acquired brain injury in Surrey. Supporting people in Surrey from all circumstances with traumatic and acquired brain injury, their carers, and families, are supported to improve their quality of life by optimising recovery and maximising independence.
Mission – Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury throughout Surrey.
ROLE OVERVIEW
The key areas of responsibility include:
To support Centre Day Workshops which run on Tuesdays and Thursdays 10am-2.30pm. Under the direction of a Rehab Coordinator and with the assistance of volunteers:
- Prepare worksheets for clients.
- Support clients to complete worksheets.
- Help to present sessions.
- Stimulate conversation and managing correct behaviour in a classroom environment.
- Oversee other sessions throughout the day, which may include art, boardgames, discussions, brain injury education workshops etc.
To attend team meetings as required, either in-person or zoom.
To provide administration support to enable new enquiries (clients and carers) to access Headway Surrey’s rehab services. Undertaking assessments after training has been completed.
To record accurately all details on CRM (CharityLog), eg. documents, medical evidence, client contract forms, GDPR consents, details of phone calls, emails etc.
To support clients to complete Brain Injury ID Card application forms, issued by Headway UK.
To support clients by liaising with adult social care or Citizen’s Advice Bureau (CAB) and signposting where appropriate.
As part of the team, you are required to clean and tidy the centre, as necessary.
INITIALLY
To undertake an induction program given by the Services Manager and other members of staff. Observation of sessions, training on CRM, telephone system and other processes/systems.
OTHER TASKS
As a small organisation we plan carefully, but sometimes, medical and unplanned absences may present themselves. We may need you to cover / help the team. Training will be given, so that you are prepared for these eventualities.
To provide occasional support in the wider administration duties of the organisation as directed by the Service's Manager.
Headway Surrey is an equal opportunity employer. Employment is based solely on a person's merit, skills, experience and qualifications directly related to professional competence.Applications from individuals are encouraged regardless of disability, age, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
How to apply
For an informal telephone discussion ring
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To apply, please send your CV and a short email, highlighting anything that will support your application to show why you are a great fit for our job.
No closing date: Position needs to be filled as soon as possible. 2 interviews (1 on zoom and 1 at the Guildford centre), references, DBS check.
Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury
Job Summary
To be the initial point of contact for customers accessing Huddersfield Mission services. To provide initial stage advice and assistance on a variety of needs. To work within the Advice Team to ensure the smooth running of Huddersfield Mission’s drop-in service, responding to requests for advice and support to customers and triaging them to the correct team member for support.
Main Responsibilities
- Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
- To ensure the effective delivery of the Mission advice drop-in, telephone support service and appointments service
- Maintain accurate and confidential case management records and contribute to monitoring information for the service
- To make onward referrals and signpost where appropriate to other sources of help, such as statutory and non-statutory agencies
- To work with our Community Champion and other health partners to support customers underlying health needs particularly where these might be addressed with community-based intervention.
- To ensure impartiality and confidentiality when dealing with customers
- Regularly update electronic case records using our Lamplight – our CRM system to enable continuity of casework, monitoring and information retrieval.
Organisational Responsibilities
- To work in a non-judgemental, person-centred, asset-based way to enable customers to achieve positive outcomes, such as maximising income or accessing health and wellbeing services.
- A commitment to safeguarding children and adults at risk and to take appropriate action, in line with our Safeguarding Policy and procedures under the direction of our Designated Safeguarding Leads.
- To manage customer behaviour within the Mission policy.
- To implement and adhere to all Mission policies and practices in relation to all aspects of our work
- Any other duties and responsibilities, identified by the Advice Services Manager as are within your capabilities and level of responsibility, in order to meet the needs of the Huddersfield Mission
- To participate in meetings at the Mission, to promote partnership working with other support services within Kirklees
- To liaise with internal and external agencies where appropriate, including safeguarding referrals.
Employee Benefits
In addition to a competitive salary, we offer a stakeholder pension scheme where we will match the employee contributions up to a maximum of 6%.
We offer an employee Support program where staff can access a range of health and wellbeing activities.
Huddersfield Mission
Huddersfield Mission seeks to be a safe place for all in the heart of Huddersfield. We are an open and inclusive organisation that works with a wide range of people, but we recognise that we are particularly well-known for our work with people who are experiencing significant poverty, mental health, homelessness or addiction. Our strapline is Serving People, Changing Lives which highlights our approach of dealing with immediate needs and long-term or underlying causes. We value our staff and volunteers and support them with appropriate training and personal development.
Please see the job description and person specification for the full details.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The RSPB is looking for a Senior Trusts and Foundations Manager to join our ambitious development team.
Senior Trusts and Foundations Manager
Reference: JUN20248662
Location: Flexible in UK
Salary: £38,389.00 - £41,212.00 per annum
Hours: Full Time, 37.5 hours per week
Contract: Permanent
Benefits: Pension, Annual Leave, Life Assurance
With an attractive portfolio of diverse conservation projects nationally and internationally (habitat creation and restoration, species recovery and people engagement), you will have the opportunity to develop new income-generating relationships and present the RSPB’s work in ways that inspire and allow Trusts and Foundations to have a major impact to save nature.
The role will help identify potential funders through desk research & phone calls, craft relevant approaches to donors and produce tailored grant applications. The role will be responsible for maintaining a comprehensive overview of donor interactions via Salesforce CRM software and ensure donor retention through the delivery of progress updates and impact reports. Superb relationship-building skills and excellent communication abilities will be instrumental in creating new partnership opportunities, shaping proposals and securing major five- and six-figure support from national and international donors for the RSPB’s conservation projects.
We would love to hear from personable and driven candidates who can demonstrate their experience of effectively prospecting and managing donor relationships, alongside their experience of working in a target-driven environment.
You will join a dynamic, friendly team working to deliver high-quality stewardship and ensure trusts and foundations are kept fully appraised of developments in what will be a rapidly changing, energetic and exciting period of conservation innovation.
What we need from you:
Skills and experience
Essential:
- Excellent writing and verbal communication skills
- Excellent organisational skills, with the ability to manage a busy schedule
- Good relationship management skills
- Self-motivated and able to work under own initiative
- Passionate about conservation and the environment
Desirable:
- Experience of producing thorough and compelling grant proposals
- Experience of interpreting charitable financial accounts and project budgets
- Experience of working with fundraising databases
Closing date: 23:59, Friday, 19th July 2024
We are looking to conduct interviews for this position as soon as possible so please don't delay in applying.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
Please note that you will be required to upload a CV and complete an application form where you will have the opportunity to tell us why you are best suited for this role.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is eligible for sponsorship.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
Management Accountant (Qualified)
Salary: £52,500- £56,500
Contract: Permanent
Hours: Full Time
Location: This post is London-based. We have a hybrid working model of minimum 2 days per week (for full time staff) at our King’s Cross office (2 Granary Square, London N1C 4BH).
Who are we?
Art Fund is the UK’s national fundraising charity for art. We give grants to help museums, galleries, historic houses and public arts organisations to acquire objects for their collections, to share them with as many people as possible, and to support research and training for museum professionals. We are supported by our growing membership of 135,000 through the National Art Pass, as well as the generosity of many individuals, trusts and foundations.
The role
This is an important post for the organisation and as the Qualified Management Accountant you will be responsible for leading the management accounting and financial planning of the charity. The role involves working across the organisation, requiring strong interpersonal skills, to deliver first class management information.
- This is an impactful and broad role, but to give an idea of focus, the core areas of delivery will include:
- Owning month-end processes including complex reconciliations such as membership income
- Produce insightful monthly management accounts, including analysis and commentary
- Lead and prepare quarterly reforecasts
- Provide support and challenge to budget holders
- Lead, with the head of finance, the annual budget process and preparation
- Prepare year-end reconciliations and support with audit
- Be the finance representative on the CRM implementation team (implementation due in 2025) and work closely with the Finance Manager on a potential change in the finance system post the 2025 audit
Key Employee Benefits
- Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
- Free National Art Pass (NAP) – for yourself and another person of your choice.
- Free Entry to Exhibitions
- Life Assurance – cover for up to three times your basic salary.
- Season Ticket Loan
- Cash health plan
- Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.
Closing deadline: 9am on Friday 19 July 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.
We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.
Non-UK nationals will require current and valid permission to work in the UK. No agencies please.
Please note: Upload CV and cover letter into one document and note that any suspected use of AI in relation to answering sift questions will be marked down.
No agencies please.
The primary focus of the Development Manager will be the identification, cultivation and stewardship of new and existing trust, foundation and statutory supporters to drive growth in this area. We are looking for an entrepreneurial and imaginative individual who can prepare compelling written proposals and work confidently and collaboratively across the organisation. You will have a genuine interest in data collection and be looking to demonstrate and articulate impact in compelling ways.
As part of a small, but supportive team, you will be required to be a champion for the organisations’ CRM System (Spektrix) and alongside our Development and Administration Coordinator, embedding its use across the organisation and ensuring records are accurate and up to date.
For more information, please refer to the Application Pack on the Albany website; and apply through our portal.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set is thrilled to be working with a leading international development charity as they search for a new Philanthropy Manager to support them for a fantastic initial 3-month contract.
You'll lead the development and execution of the Philanthropy Strategy, the powerhouse behind securing vital unrestricted income for the charity. The Philanthropy Assistant will be your valued collaborator on this endeavour.
Key Responsibilities:
- Manage direct reports, including recruitment, performance reviews, and coaching them to achieve objectives.
- Contribute to annual plans and budgets, develop new strategies (major donor engagement), and manage the Philanthropy budget.
- Oversee supporter journeys, major gifts programs, and donor segmentation to maximise income.
- Contribute to annual plans and budgets, develop new strategies (major donor engagement), and manage the Philanthropy budget.
- Oversee supporter journeys, major gifts programs, and donor segmentation to maximize income.
- Implement and document processes for high-quality supporter care.
- Maintain accurate donor records in the CRM system and ensure compliance with regulations.
Person Specification:
- Knowledge of the UK fundraising landscape and high-value donor motivations.
- Experience in relationship management, supporter care, event planning, and budgeting/metrics.
- Proven ability to work under pressure, meet deadlines, and manage multiple priorities.
- CRM experience and strong communication skills (written & spoken).
- Confidence using Microsoft Office 365 and donor database management.
- Understanding of the organisation’s programs, mission, values, and strategic direction.
- Cultural sensitivity and a commitment to the charity’s goals.
- Experience in line management, performance management, and staff development.
What’s On Offer:
- Competitive salary of £45,000 for the successful candidate.
- A flexible hybrid pattern with an average of just 1-day per-week in the charity’s central London office.
- An initial 3-month contract.
- Opportunity to work in a fantastic organisation that does fantastic work.
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.