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Page 3 of 14
Farringdon, Greater London (Hybrid)
£24,500 - £27,200 pa/ Full time (flexible working options available)
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Closing Date: 5 November 2024

Ref 6864

We're looking for a proactive, adaptable and engaging individual with proven experience of delivering excellent customer or supporter care to join our team as a Central Community Fundraising & Engagement Assistant!

You'll get to work with our fundraisers and teams across the Fundraising & Marketing Division to help build lasting relationships with our supporters, plus enable the Regional Fundraising & Engagement team to deliver exceptional support to individuals, groups and corporate partners who raise vital funds and awareness for our work.

Please note: This role will require the successful applicant to work from our London, Farrington office 2-3 day a week

 About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Role

As Central Community Fundraising & Engagement Assistant, you will be responsible for the delivery of central fundraising and engagement support to regional supporters.  You will be the first point of contact for incoming enquiries and will proactively communicate with supporters across the department, using relationship fundraising techniques to provide an excellent supporter experience and build long term relationships.  Our successful candidate will also ensure processes and materials are in place to enable staff and supporters to carry out their fundraising in a compliant and effective way.

You will:

  • Be point of contact for regional supporters and provide an excellent supporter experience across multiple channels
  • Be responsible for maintaining and updating supporter records, fundraising activity and communication history
  • Ensure supporters have the fundraising materials needed to deliver successful, enjoyable and compliant activities
  • Assist in the creation and delivery of regular and engaging communications to both internal and external audiences, ensuring data is accurate and contact preferences are adhered to
  • Maintain oversight and accurate recording of income and expenditure for the team, including regular reporting of the performance of our supporter's online giving platforms, donation coding and tracking team expenditure
  • Provide central support to the regional teams, incl. coordinating logistics for departmental meetings and events
  • Support the Challenge Events team in supporter stewardship and event delivery

To be successful, it is important that you have:

  • Proven experience of delivering exceptional fundraiser/customer care
  • Experienced relationship manager, able to quickly build successful relationships with colleagues, supporters and suppliers
  • Excellent project management skills and highly organised
  • Impeccable attention to detail and the ability to work independently without supervision
  • First-class interpersonal, prioritisation and communication skills, both verbal and written
  • The willingness to carry out duties outside office hours in the case of an emergency appeal
  • A commitment to Save the Children's vision, mission, values and approach.

What we offer you:

  • Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
  • The opportunity to make a tangible difference in the lives of children globally in a dynamic, supportive, and collaborative work environment.
  • To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
  • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Closing date: November 5, 2024

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, however, this role will require the successful applicant to work from our London, Farrington office 2-3 day a week. Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Posted by
Save the Children View profile Organisation type Registered Charity Company size More than 1000
Posted on: 18 October 2024
Closing date: 05 November 2024 at 23:30
Job ref: 6864
Tags: Advice / Information,Campaigns,Communications,Fundraising,Marketing,Project Management,Advocacy,Business Development,Customer Service,Brand,Customer support,Engagement / Outreach,Partnerships,Youth / Children,Community Fundraising,Individual Giving,Regional Fundraising