Communication Manager Jobs in Cardiff

Thank you for your interest in this exciting role.

You would be joining us at a time when we have launched our new identity as the Leadership Skills Foundation (previously Sports Leaders) in August 2023, alongside building a new 5-year ‘Evolve’ strategy. Having navigated the challenges of the pandemic, the organisation has naturally placed an emphasis in recent years on retaining and sustaining the existing relationships we have with the 2,500 organisations (centres) that deliver our programmes.

Looking ahead, with new programmes and partnerships emerging, this role will now play a significant part in helping us understand the needs of young people, allow more centres to be able to deliver Leadership Skills Foundation programmes, and broaden the audiences we reach. Over the next few years, we aim to create an adaptable leadership skill offer that will increase our reach to more young people, fully establishing the Leadership Skills Foundation as the trusted voice for essential leadership skills development.

Having recently secured a strategic partnership with Sport England, this role will play a key part in conducting the research activities that are required to inform the Leadership Skills Foundation, and the wider sector, to empower a more diverse range of young people with opportunities to develop essential leadership and life skills, regardless of their background.

You will be a valued Research Executive within the ‘Programme Delivery’ team and support the Research Manager to develop future accessible and inclusive essential leadership programmes. A key focus for the research will be to understand the needs, barriers, and opportunities to support underserved and/or under-represented communities and individuals into sport leadership opportunities and into the workforce.

This role will require positive and proactive internal working relationships to be created with other teams and colleagues to support organisational objectives and goals.

Main duties and responsibilities 

• Support the research requirements of the Programme Delivery team’s strategic goals, and support research work across the organisation as required. This may include scheduling, conducting and transcribing interviews, cleaning data, coordinating focus groups, developing research tools and related tasks.
• Help develop research approaches appropriate to address strategic goals.
• Conduct both primary and secondary research using a range of methodologies.
• Support the presentation of research findings, by helping develop clear, actionable recommendations, and compelling presentations.
• Support the identification of new research and evaluation projects and approaches which address gaps in our current evidence base.
• Foster collaborative internal relationships to drive a culture of research driven decisions throughout the organisation.
• Support the building of relationships with external partners and funders and the communication of key findings where required.
• Ensure all research activities carried out as part of the work comply with ethical standards.
• Have an awareness of new research developments across the sector

Key Relationships 

Internal 

• Line Manager: Programme Delivery Research Manager 
• Departments: Innovation, Marketing and Communications
• Head of Programme Delivery 
• Local Delivery Lead 

External 

• Strategic partners, including organisations such as Sport England.
• Key local delivery centres
• Partners engaged with research activities 

Skills, experience and knowledge 

Required/essential:  

• Educated to degree level in a subject with substantial statistical or research content.
• Familiarity with a range of both primary and secondary research methodologies, used to gather both qualitative and quantitative research.
• Experience of contributing to research outputs or reports and making recommendations informed by findings.
• Ability to build positive working relationships with a wide range of stakeholders, including colleagues and external partners.
• Effective communication skills with the ability to present information confidently to a diverse range of stakeholders.
• Strong organisation skills, ability to multi-task and work effectively in a busy team environment.Able to deliver at pace ensuring efficiency.Excellent listening and recording skills to effectively evidence the findings of research.
• Understanding of ethical standards and practices in research
• Complete and finish tasks independently and/or as part of a team.
• Show competence with IT (including Microsoft Office).
• An ability to travel across England is required. 

Desired:  

• Experience of working in a relevant undergraduate or postgraduate research role, or working on a research project with a social impact focus 
• An understanding of the challenges facing young people in the UK today, including systemic and cultural issues
• Knowledge and understanding of at least one of the youth sector, grass-roots sports, or education sectors – including trends, challenges, and best practices.

Personal qualities: 

• A confident, collaborative researcher that wants to make a positive social difference.
• Pro-active with the ability to work on own initiative, collaboratively and independently.
• Effective and confident communicator.
• Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.
• A creative, problem solver with the ability to think critically and analyse a range of data.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based Senior Supporter Experience Officer for:

• Campaign & Content Management – Oversee retention campaigns, supporter materials, and content planning, ensuring effective engagement.
• Donor Journey Development – Plan and implement multi-channel donor journeys to enhance supporter experience and retention.
• Data & Insights – Use analysis and segmentation to improve donor engagement and campaign effectiveness.
• Supplier & Stakeholder Coordination – Work with internal teams, external agencies, and suppliers to deliver high-quality supporter communications.
• Compliance & Best Practice – Ensure all donor journeys and campaigns meet GDPR, fundraising regulations, and industry best practices.
• If you are a detail-oriented and self-motivated person, with excellent communication and multi-tasking skills, looking for an essential role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Monday 24th February, 9.00 am UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

BABCP Screening / Hearing / Health / Appeals Panel Member

Role Purpose

The BABCP is committed to maintaining the highest professional standards in Cognitive and Behavioural Psychotherapies. Our independent panels play a crucial role in evaluating potential professional misconduct cases and voluntary self-disclosures across all membership categories.

We’re looking for dedicated professionals to join our Screening, Hearing, Health, or Appeals Panels to help uphold ethical practice and protect the public.

If you’re passionate about maintaining integrity in the field, consider becoming a Panel Member. Your contribution is vital to safeguarding standards and supporting ethical excellence.

The BABCP requires Panel Members to take part in a variety of independent panels to evaluate claims of potential misconduct or voluntary self-disclosure of wrongdoing involving all categories of BABCP members. The panel members may be required to sit on either the Screening, Hearing, Health or Appeals Panels.

Members of the panel are essential to the BABCP’s efforts to protect the public and uphold the highest standards of practice within the Cognitive and Behavioural Psychotherapies.

Members of the panel need be able to demonstrate the highest levels of integrity and the capacity to reach deliberative conclusions with consideration for others. They must be able to evaluate evidence with an open mind, whilst working co-operatively with others. Members will also need the ability to challenge and to be flexible and adaptive in their reasoning. They will need the capacity and attention to detail to sift through considerable documentation to be able to delineate the facts of the matter at hand. They will need an awareness of existing BABCP Standards of Conduct, Performance and Ethics. They will require outstanding communication skills and the ability to effectively communicate with other members of the Panel, other Lay members and registrant members. The decision-making processes of the Panel Members could have significant ramifications for individual affected members complained against.

Panels are likely to meet using Microsoft Teams, but it is possible that hearings will take place either remotely or in person if necessary. The location of face-to-face meetings could vary across the country but please note that reasonable expenses are paid subject to BABCP’s expenses policy.

Remuneration

All Panel members will be appointed on a contract for service basis, initially for a three-year period. Fees are paid at varying rates for different types of panel hearing, with an hourly rate of £35. A maximum fee of £230 is paid for a full day hearing, and £115 per half day.

The BABCP is working to reduce the number of complaints received, so the number of days required will vary according to case numbers and panel availability. Consequently, no minimum number of days can be guaranteed.

Responsibilities

• To undertake all induction training, and any other training as required by BABCP.
• To actively participate in a range of disciplinary panels such as our Screening, Hearing, Health and Appeals Panel and to be effective, concise, equitable and consistent in all decisions made.
• To make sure that prior to the meeting or hearing, all of the evidence is thoroughly reviewed and carefully evaluated in preparation for any Panel Hearing.
• To ensure no discussion takes place regarding the substance of the complaint or disclosure prior to the Panel Hearing.
• To ensure there is absolute transparency in dealing with any disciplinary issues and ensuring that there is a full and frank disclosure of any actual or perceived conflict of interest in advance of the Hearing Panel meetings.
• To maintain the highest of confidentiality and discretion in all matters discussed.
• To ensure that all contributions to Panel Hearings are conducted in a sensitive and professional manner.
• To ensure all actions and comments are fully consistent with the principles of natural justice and in accordance with the relevant policies and procedures.
• To make clear and fair decisions and record those decisions in a report which can be understood by the parties and the public.
• To be able to provide a clear rationale for any decision made.
• To demonstrate equity, fairness and consistency in the application of BABCP’s procedures.

Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children a hope and a future. We are looking for a well-organised, relational leader who is passionate about the way TLG enables local churches across the UK to get alongside struggling families in their communities. The Church Relationships Lead will work as part of the national Volunteer Programmes (VP) Team, reporting to the Early Intervention Network Support Manager and collaborating with staff responsible for programme training and development.

This is an exciting time to join our growing VP team to support an increasing number of churches who have chosen to partner with TLG through running the Early Intervention (EI) programme. The successful candidate will be responsible for leading and supporting EI Coordinators to effectively run their centres, as well as training new EI coach teams.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. TLG is also committed to safeguarding children and young people and expects all staff and volunteers to share in this commitment. The successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds, to enable us to better reflect the needs of the communities we serve.

Hours: Part Time, 30 hours per week

Location: Homebased with access to Greater London and the South

Closing Date: 18th February 

Initial Interviews: 26th February Online

Final Interviews: 4th March at our National Support Office in West Yorkshire

Supporting the Partnership and Engagement manager to deliver a sustainable membership and partnership model that advances pace in a constantly moving and diverse climate.

As part of the membership team, you will pro-actively increase member engagement whilst nurturing existing relationships and demonstrating commitment to promoting the value of helplines.

We are seeking a dynamic and highly motivated individual with excellent communication skills.

You will be central in supporting HLP’s sustainability and will nurture existing relationships and partnerships to progress continued growth and attract new and diverse collaborations.

You will ideally have experience of working within a fast-paced and proactive team. You will enjoy engaging with a wide range of diverse stakeholders.

The role is predominantly home-based with regular travel to meetings and events. 

We offer attractive staff benefits including 25 days’ annual leave rising with length of service, a company pension scheme, free life assurance and an employee assistance programme.  HLP is committed to equality of opportunity.

Join us in our mission to create space for nature to thrive alongside people.

About the role

We are looking for an enthusiastic, hardworking, and highly organised Finance & Admin Officer with an eye for detail to join our team at the Lifescape Project. This person will play an integral part in our financial and operational management as the organisation expands.

Candidates will need to be comfortable with taking on a wide range of financial and non-financial tasks, carrying them out in a timely and accurate way and using their initiative.

About the us

The Lifescape Project is a small and growing charity dedicated to protecting and restoring wild landscapes, helping to provide a future for all life on earth. We focus on ambitious projects that solve complex environmental problems by leveraging the skills and expertise of a multi-disciplinary team across science, law, economics, technology, and culture.

Role responsibilities:

• Financial Processing (60%): Manage QuickBooks, raise invoices, monitor debtors, handle staff expenses, assist with banking, gift aid, year-end procedures, VAT returns, and payroll.
• Operational & Administrative Tasks (40%): Organise meetings, manage HR systems, support recruitment and onboarding, liaise with suppliers, maintain policies and procedures, support EDI initiatives, manage volunteers, and handle general administration.

Experience and qualifications:

• Degree or equivalent qualification, or extensive experience in a similar role (desirable).
• Accounting qualification (AAT Level 3) or extensive experience (essential).
• Double entry bookkeeping and QuickBooks experience (essential).
• Experience in financial transaction processing, reporting, and charity sector accounting (desirable).
• Strong organisational, communication, and IT skills, with the ability to work independently and remotely.

Benefits:

• 36 days annual leave (28 days plus public holidays)
• Annual Lifescape retreat and paid work travel
• Pension scheme
• Computing equipment
• Potential for study leave
• Flexible & remote working arrangements

For further information, including the full job description and person specification, please download the candidate information pack.

Apply now to be part of a team dedicated to solving environmental issues and protecting the natural world by emailing your CV and covering letter (no more than 2 pages) outlining how you meet the person specification and why you are the right person for this role.

Closing date: Friday 21 February 2025.

First round interviews: 13 and 14 March 2025.

The deadline for applications is Sunday 23rd March 2025 

Location: Europe (East and West)

Hours: Full-time, 35 hours per week (subject to local regulations). Proportion of office/home based work to be determined. Given the nature of the role and geographical spread of the Mission, a good degree of flexibility in working hours is required.

Travel: The role will require some international travel.

Reporting to: CEO International

Key Relationships: International CEO of MWBI

International Executive Team

Affiliate and Program/Field Country Directors

International Board Members  

Annual salary: £90,000 GBP; €100,000 EUR Geographic differential will be applied based on location. Candidates must have the right to work in the country from which they are applying

Contract type: Permanent

Working hours: Full-time

Candidate level: Senior Executive

 Background

Mission Without Borders (MWBI) is an international network of Christians who journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty, always sharing the hope found in Jesus Christ. We serve people without regard to their religion or ethnic background.

Mission Without Borders International leads and co-ordinates the work of six countries in Eastern Europe where we conduct our program work and twelve countries where we raise support for these programs and associated MWBI costs. An international executive team (IET) supports this work in terms of program maintenance and development, fundraising, communications, finance, risk management and compliance and it and digital.

Purpose of role

The overarching governing body of the Mission is the Board of Mission Without Borders International. The International Board are seeking a senior International Fundraising Director who will help drive our fundraising strategy by strengthening and diversifying our fundraising sources. The Mission requires an experienced leader with a proven track record in international fundraising who will inspire our international fundraising teams to differentiate and grow income as we enter this new phase of strategic growth.

The International Fundraising Director will provide leadership, oversight and guidance to the Mission’s National Fundraising Directors. They will: implement and manage the diversification of income, including major donor income and field sourced income; work closely with the digital team in fundraising and communication; engage with field countries on beneficiary management and sponsor engagement; lead on impact reporting and work with other members of IET to lead the executive and operational elements of the Mission.

A strong communicator and strategic thinker with practical fundraising experience, they will be an experienced leader and innovative thinker focused on the development of a team and capable of working well with the existing team. They will have significant practical experience of major donors, trusts and foundations, institutional, and corporate fundraising together with a deep understanding of individual fundraising through sponsorship and appeals.

Primary responsibilities

Donor development and outreach

· To provide strategic direction, leadership and drive for fundraising in all new development areas across the Mission. They will have direct responsibility for raising funds at the international level with a specific focus on driving forward major donors, trusts and institutions income as this is currently an underdeveloped source of income for the Mission. They will also lead the development of field sourced fundraising.

· Deliver strategic plans for driving income growth, diversifying income sources and improving donor engagement by incorporating traditional and digital fundraising methods.

· Lead the International Fundraising Team to deliver strategic objectives across all fundraising channels, support National Fundraising Directors, create a collaborative fundraising culture across the organization internationally, and monitor fundraising metrics to deliver growth and efficiency.

· Create a donor-centric fundraising culture, implementing systems and reporting to deliver effective supporter journeys across all disciplines.

· Lead in understanding fundraising trends and working with National Fundraising Directors to improve agility in response to these trends and detailed data analysis of internal trends.

· Define and drive the annual calendar of global fundraising campaigns, supporting materials, driving communications and assessing impact.

· Understand and engage in corporate change program delivery, providing input and leadership to ensure that donor and beneficiary journeys are linked.

· Develop and implement fundraising policies and procedures, particularly around major donors to ensure local and international consistency and compliance.

· Utilize digital resources to drive engagement, reporting and strategy delivery.

· Speak at fundraising community events, conferences and donor events.

Budgeting and reporting

· Oversight of the annual and rolling five-year budgets to ensure local and international fundraising achieve the Mission’s overall strategic goals for income and related expenditure.

· Work closely with the CFO and CEO to drive the annual planning and budgeting process.

· Drive consistency in restricted and unrestricted giving reporting.

Leadership and management

· Work with the International Executive Team to drive the Mission’s international strategy.

· Collaborate with and coach the National Fundraising Directors to meet strategic goals.

· Nurture team members in excellence in operational tasks as well as personal development, ensuring an engaged and fulfilled team.

· Participate in Mission events, training and conferences to engage and inspire peers to drive strategic goals and ensure best practice.

· Network in the fundraising community.

· Participate in and inspire the Mission in its spiritual and biblical foundations.

Profile

There is a high level of desirability that the candidate is a committed and active Christian, able to sign the Mission statement of faith (evangelical in nature) and able to thrive in an atmosphere where spiritual, missional and humanitarian objectives intertwine in an environment where faith and business skills overlap. This commitment to a Christian ethos is fundamental to who we are and why we do what we do.

Experience required

· Relevant degree or equivalent in experience.

· Proven senior level experience as an international fundraiser and team leader, managing in complex environments, with a servant heart.

· Senior level experience in direct fundraising in the areas of major donors.

· Development and implementation of strategic and operational plans for fundraising.

· Setting, managing, and reporting on international budgets.

· Strong stakeholder management experience including Board reporting experience

· Experience in building and nurturing high performing teams.

· Ability to empower and motivate staff at all levels.

· Brand development and management experience.

· Understanding of charity law and regulations and ability to guide in multiple jurisdictions.

Experience desired

· History of work experience in an organization with a similar ethos to MWBI.

· Experience in the humanitarian sector and donor management working with various international, institutional, government donors and authorities.

· Monitoring and evaluation experience for major donors, institutions and trusts.

· Overseas fundraising experience.

· Streamlining disparate reporting systems and processes.

· Salesforce system use and integration.

Personal traits desired

· Be able to share the Christian aims and ethos of MWB and agree with the MWB Mission statement with a high degree of enthusiasm.

· Willingness to lead and participate in devotions, prayer meetings and staff conferences to enhance the spiritual health of the organisation.

· Be able to work sensitively with those of different cultures and church backgrounds.

· Willing and able to travel internationally and work unsocial hours when required.

· Calm and adaptable with an ability to work within a flexible and busy environment.

· Collaborative team leader, committed to driving a strong internal culture.

· A committed Christian willing to lead and express their faith articulately and actively pursue ongoing personal, emotional and spiritual development within the life of a local church.

· Commitment to Equal Opportunities and safeguarding.

The deadline for application is Sunday 23rd March 2025.

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Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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Can you see yourself creating and nurturing a network of informed and engaged volunteers? Imagine being their main go-to for info and guidance on their volunteer journey. Can you connect with these awesome people and help them shine?

Are you excited about providing volunteers with consistently stellar service that inspires them to make a real difference in young people's lives, and are you ready to empower them for incredibly positive outcomes? Picture yourself leading and supporting a group of volunteers. You'll use our CRM (Customer Relationship Management) and your connections with fellow team members to link up with opportunities that support young people and our programmes. Can you make those connections click?

We're all about keeping things in tip-top shape so can you dive into the detail and keep things running smoothly, like accurately tracking, recording, and keeping tabs on volunteer activity? And can you encourage volunteers to do their part by keeping our systems up to scratch, ensuring we're always on the ball with core vetting and training requirements?

As well as the serious stuff, we're big on showing love to our volunteers! Our volunteers are exceptional individuals driven by a deep passion to ensure the success of the young people they mentor. You'll collaborate with volunteers from various backgrounds, each bringing a rich tapestry of skills to support a young person's journey.

How about hosting some memory-making events and sharing reports that highlight their fantastic contributions? Are you game to give them the spotlight they deserve? Collaboration turns dreams into reality. You will work closely with colleagues, delivery partners, and external stakeholders to enhance volunteer opportunities and strengthen our volunteer network. Can you help us expand?

At The Trust, we're strong advocates for fostering an inclusive workplace, and it would be fantastic if you share that passion too. We hope you’ll encourage positive action and change while supporting volunteers from all walks of life.

Ready for the challenge? Be prepared for a little bit of everything, you might find yourself wearing different hats and stepping up when needed. Ready to dive into this adventure with us?

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks by the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

SUMMARY

This maternity cover role will be responsible for the Lab's internal workings - people, culture, ways of working and operations. As an Executive level role, it will share overall responsibility for the Lab’s impact with the other members of the Exec (CEO, COO, Director of Programmes and Campaigns).

The role will be specifically responsible for:

• the people function, including team days, our annual retreat, and internal communications, as well as Human Resource management and our staff handbook),
• programme support, including stewardship of our Monitoring, Evaluation, learning and Planning system),
• coordinating the team’s fundraising work, and
• managing other areas of our operations, such as IT and infrastructure, including our new CRM system.
• The post-holder will be responsible for line managing the Operations Manager.

The post-holder will work closely with the COO, who will be leading on finance and governance. Together, they will be responsible for drafting the plan for the Lab’s Operations function in 2026.

This post is a 13 month fixed term contract, running from mid-May 2025 to mid-June 2026.

LOCATION

The team work remotely for the majority of the time, but as this role is responsible for people and culture ideally you will be able to attend monthly ‘team together days’ in London (travel paid if outside of London area) as well as an annual two-night retreat elsewhere in the UK in November. However, we don’t want this to be a barrier to applicants, so you can let us know at the interview stage if this would not be possible or will cause you challenges.

RESPONSIBILITIES

People: Ensure we recruit, retain, support and nourish a strong staff team and maintain a culture that reflects our values of ambition, collaboration and empowerment.

• Lead implementation of the Lab’s people and human resources strategy (together with the COO), in line with our core values, to maximise the team’s contribution to our mission (including team structure and roles, recruitment, onboarding and retention, staff handbook, and professional development).
• Develop and hold our team culture (together with the COO), aligned to the Lab’s core values, and ensure that the organisation maintains an effective, efficient and human working environment. Help ensure that we live our commitment to diversity, equity, inclusion and justice, in general as well as in areas that fall under your remit.
• Lead internal communications, ensuring that the team are informed about and involved in new developments as appropriate, including planning and coordinating team away days through the year.
• Support effective management of staff: Line manage the Operations Manager. Support Heads of Programme and others to develop and manage staff and freelancers, ensuring that we treat all our people fairly and responsibly.

Operations: Oversee effective systems and support colleagues who manage those systems.

• Oversee and support the Operations Manager to ensure that our core processes run smoothly; we have the infrastructure to support our growth, including office space and IT, and supplies; and that they are able to effectively support the programme team with reports, events and other projects.
• Oversee the Lab’s fundraising process, including identifying and researching potential new funders, maintaining our overview of our fundraising pipeline, funder timelines, monthly priorities, and record keeping. Support the Lab team to manage funding proposals and coordinate the development of funding proposal budgets, working closely with programme leads. Ensure funding reporting requirements are met, including supporting programme leads to draft programme reports, and the Finance Manager to prepare financial reports.
• Coordinate and oversee the Lab’s Monitoring, Evaluation, Learning and Planning system ensuring the team have what they need to complete the various elements, meet deadlines, and get the most out of the process. [RSS1] 
• Ensure high standards of information management across the organisation, enabling staff to share and access resources, insights and know-how. This includes maintaining high standards of data protection and privacy that embody the Lab’s commitment to responsible use of data, and maintaining the Lab’s new CRM system. 

Executive Team support: you will be a collaborative and engaged member of a strong executive team.

• Lead and manage organisational development projects to ensure that the Lab has effective, appropriate operational policies and processes, and that staff understand and implement these policies and processes.
• Be a collaborative, engaged and supportive colleague and be willing to take on or change responsibilities to help the organisation operate effectively, including offering general support to the other members of the Exec as needed.

YOUR PROFILE

Ideally you will have the following key skills and experience, but we know that all candidates will vary and we are looking for the best fit, not the perfect unicorn.

We hope you will:

Be a caring, collaborative and effective people manager, team player, and organisational culture builder committed to creating an ambitious, collaborative and empowering culture.

• You will love supporting others to succeed, helping them to learn and grow, and develop their resilience and self-care, but also to support and care for people when work or life are difficult.
• You will have experience and a passion for ensuring recruitment, induction, personal development and other processes and culture work to attract, recruit, retain and support high quality, committed staff.

Be a well organised project and function manager with a strong understanding of systems and operations, supporting the team, board and CEO to keep on top of organisational systems such as monitoring, evaluation, learning and planning (MEL-P) and fundraising, as well as day-to-day coordination of various other processes

Have a strong commitment to the vision, aims and values of the Lab.

• A desire to work in a collaborative, empowering and ambitious organisation, and develop the Lab’s culture with care, sensitivity energy and good humour, taking pride in enabling others to succeed.
• Demonstrable dedication to equity, diversity, inclusion and justice and an understanding of intersectionality.

See the full job pack (including interview dates and information) and apply via the link.

Railway Children is looking for a Supporter Experience Officer to cover maternity leave and be responsible for implementing our supporter engagement strategy.

About you:

The Supporter Engagement Officer is an integral role in the public fundraising and engagement team, continuing to develop our individual giving income streams and ensuring that our supporters feel valued and understand the amazing impact they have.

This is a great role for someone who is equally as comfortable analysing details in data as they are coming up with creative ways to engage our audiences. You’ll have a proven ability to grow income from individual donors while having the supporter’s needs at the heart of every interaction.

The role entails delivering supporter communication journeys across a range of channels and audiences so that we deliver excellent supporter care to all donors ensuring that their relationship with Railway Children is enhanced, their support retained and lifetime value maximised.

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

• Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
• Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
• Escalation: Proactively escalate unresolved queries to the appropriate team members.
• Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
• Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
• Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
• Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
• Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
• Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

• Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
• Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
• Problem Solving: A proactive problem solver with strong decision-making capabilities.
• Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
• Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

• Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

CRM Administrator

We Are Seeking a CRM Administrator to take ownership of a CRM system and support data-driven decision-making in a leading fostering charity.

Position: CRM Administrator
Salary: £30,444 - £34,104 per annum (£37,555 - £42,630 FTE, plus London weighting if eligible)
Location: Remote or based in London, Belfast, Cardiff, or Glasgow (occasional travel to London required)
Hours: 28 hours per week (0.8 FTE)
Closing Date: 23rd February 2025

About the Role

As CRM Administrator you will lead the management, development, and optimisation of the Microsoft Dynamics system. This role is crucial in ensuring the CRM supports the charity’s strategic goals, improves reporting capabilities, and enhances engagement with members and service users.

Key responsibilities include:

• Acting as product owner for the CRM system, providing guidance and first-line support.
• Managing system access, security, and compliance with data protection regulations.
• Delivering training and support to staff, ensuring effective CRM use.
• Developing and implementing a roadmap for system improvements based on business needs.
• Managing relationships with external CRM and IT providers to ensure quality service delivery.
• Creating and refining reports and dashboards to drive data-informed decision-making.
• Supporting integration between CRM and other organisational systems.
• Promoting data integrity and best practices, identifying opportunities for system enhancements.

This is an exciting opportunity to shape the way data is used and technology to support foster carers and the children they care for.

About You

We are looking for a proactive and detail-oriented CRM professional with strong problem-solving skills.

Essential skills and experience include:

• At least two years of CRM management experience (preferably with Microsoft Dynamics).
• Ability to administer and configure a CRM system, including custom objects, workflows, and permissions.
• Experience supporting membership or sales teams, implementing their CRM requirements.
• Strong reporting and data analysis skills, with experience creating dashboards and automating business processes.
• Excellent communication skills, with the ability to work with both technical and non-technical stakeholders.
• A collaborative and solutions-focused mind-set.

Desirable:

• Experience working in a membership or charitable organisation.
• Familiarity with NetSuite accounting software.
• Personal or lived experience of foster care.

About the Organisation

You will be working for the UK’s leading fostering charity, to ensure that every child in foster care can thrive. The charity provides training, support, and resources to foster carers, influences policy, and campaigns for positive change.

They are committed to diversity, equity, and inclusion, ensuring all team members feel valued and empowered. If you want to be part of a charity that makes a real difference, we’d love to hear from you!

Other roles you may have experience of could include; Systems Admin, Microsoft Dynamics Administrator, Senior Dynamics Administrator, CRM Systems Administrator, CRM Manager, CRM Trainee Administrator, IT Systems Administrator, Microsoft Dynamics 365 Administrator, Dynamics 365 Admin, CRM Database Administrator, D365 Admin. Etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking to recruit someone with strong administration skills who is organised, a good communicator, and who is comfortable in prioritising workloads. This role would suit an efficient and diligent systematic thinker, with a solutions-focussed can-do approach, who is confident at using CRM databases, WordPress, Office 365, and who enjoys setting up and refining administrative processes. The candidate should have previous administration experience (paid or voluntary), and who is hard working, proactive, reliable, and honest. An eye for detail is especially important and you need to be comfortable using your own initiative and be able to motivate yourself in your home-working environment.

Key Responsibilities

The candidate will be responsible for administration at Soundabout which includes:

• Ensure that email enquiries are dealt with professionally, promptly, and appropriately.

• Source and maintain Soundabout merchandise stock; update online shop, process, and send orders.

• Maintain and update Soundabout equipment, keeping detailed inventories and organising essential maintenance such as PAT testing.

• Input, update, and maintain essential stakeholder, project, events, and evaluation data using Salesforce (CRM system)

• Schedule, circulate, and collate monitoring and evaluation related surveys using Salesforce and Office 365, providing results for reporting purposes as required.

• Managing project and event sign up processes using Enthuse (digital fundraising and event management system).

• Undertaking administration relating to project and training commissions, partnerships, and memberships. This includes confirmation letters, 121 agreements, partnership agreements, membership renewals, annual fee updates, and contact liaison.

• Supporting colleagues with storage and venue hire administration, including researching and booking venues, checking accessibility, collating, and ordering any refreshments or equipment required. 

• Supporting recruitment and human resources administration, including data inputting on Breathe HR (digital HR system), supporting DBS checks and reviews, tracking training requirements, tracking insurance renewals.

• Manage Soundabout zoom accounts including creating and disseminating zoom links and recordings.

• Maintain, organise, and work with colleagues to maximise the use of Soundabout’s Office365 systems.

• Supporting administrative tasks across the organisation as required. 

Department: Portfolio & Planning
Contract type: Permanent
Salary: £23,000 – £25,000 per annum
Location: Home Based (UK wide travel as required)
Reports To: Head of Portfolio and Planning 

The Portfolio Management Office (PMO) team’s core purpose is to provide support, guidance, and assurance of the delivery of the National Fire Chiefs Council’s (NFCC) national programmes and projects by providing specialist expertise, knowledge, and facilitation across the portfolio. The team ensures proper governance procedures are in place and that project/programme methodologies are embedded and adhered to.

The PMO is also the central point of contact for the Project/Programme Managers, assisting with the management of their projects as well as acting as a critical friend to challenge and scrutinise to ensure that they are adhering to processes and providing information in a timely manner for internal and external reporting to internal boards and the Home Office.

As Portfolio Co-Ordinator you will be responsible for the administration needs of the Portfolio Office and providing additional ad hoc admin support to Programme teams.

You will be responsible for dairy management and event organisation for the PMO for workshops and training sessions, this will involve booking travel and accommodation.

The post-holder will provide support to the Head of Portfolio and Planning with secretariat support, providing support with the PMO reporting and monitoring function to all programmes and Portfolio administrative tasks.

Key responsibilities:

Provide direct secretarial support to Head of Portfolio and Planning including drafting of correspondence, diary management and co-ordination, administrative tasks.

Co-ordinate and organise meetings, workshops and events including the arrangement of venues, travel and accommodation, where appropriate. For portfolio and programme level.

Assist with creating and facilitating masterclasses and workshops for the wider portfolio team.

Attend programme and project meetings and support them by preparing and circulating report packs, taking minutes, logging decisions and actions and tracking the completion of agreed actions.

Preparing necessary presentation materials for meetings.

Lead on the co-ordination of the forward planner and scheduling in business case submissions.

Act as liaison and first point of contact via the PMO inbox and provide signposting to relevant colleagues within NFCC who can respond to queries raised.

Be responsible for raising Purchase Orders (PO) forms.

Research and compiling data for portfolio and projects ad-hoc, liaising with key stakeholders internal and external.

Managing documents and files in the SharePoint environment ensuring the Information Management framework is implemented.

The successful candidate will:

Have a keen understanding and use of o365, SharePoint and Microsoft Suite, Excel and Word in particular.

Be able to demonstrate high levels of literacy, numeracy, accuracy, communication and writing skills with a strong attention to detail.

You have experience working in an admin function.

You have excellent time management skills.

You establish effective relationships with senior stakeholders within the organisation and develop a deep knowledge and understanding of your business area.

You have the ability to apply reasoning and knowledge to decision-making and solving problems.

You are confident working alone or as part of a wider team.

If this sounds like the kind of opportunity that you would be interested in; please have a look at the Job Description on the NFCC website and apply.

How to apply:

Please complete the application form linked from the ‘apply now’ button on the NFCC website . CV’s will NOT be accepted for this position.

Closing Date – 25 February 2025 with interviews being conducted on the 3 March 2025.

PLEASE NOTE – THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.