Advice And Support Team Leader Jobs in Crayford, Kent

A world class drama school and educational charity, LAMDA – the London Academy of Music & Dramatic Art – delivers exceptional vocational training in the performing arts. LAMDA’s core aim is to train and develop the best artists regardless of social or financial background. The Academy is at an exciting time in its evolution, paving the way for drama school training in the 21st century and developing multi-skilled creative artists and technicians. In order to ensure that its work is accessible to all, LAMDA is passionately committed to widening participation and operates a robust scholarship scheme, awarding significant support to one in five full-time students each year.

The Role

We are looking for someone who is highly organised and approachable, who displays excellent communication and administration skills. The role requires working at pace and the ability to prioritise and work well under pressure.

With proven experience in a customer facing role and confidence in creating and building relationships, you will be empathetic and professional.

Hours of work: 25 hours per week (0.71 FTE), Monday to Friday between 8.30am to 1.30pm.

Application Process

For a full job description, please visit our website via the apply button.

We want you to have the opportunity to really tell us about yourself and explain to us why this opportunity is right for you. All applications will be judged on content, not on format.

To apply, please complete:

• Application form together with the Equality and Diversity monitoring form
• All applications should address the following questions, and please attach a basic CV:

1. Tell us a little about yourself and why this position interests you
2. Tell us what experience you have had that means you meet the person specification outlined in the job description, include practical examples

To be considered for this role, please send the above information by email to the HR Department.

Closing date for applications: Midday on Friday 10 January 2025.

Interviews will be held w/c 13 January 2025.

We welcome applications from people of the global majority and those with disabilities, as these groups are under-represented at LAMDA.

We would like to hear from people whose situation, background and/or identity is currently under- supported across the arts and training sector and within our organisation. Including but not limited to people who are culturally and ethnically diverse and experience racism in our society, those with LGBTQ+ identities, neurodivergent and/or d/Deaf and disabled, and those with caring responsibilities and those who have experienced socio and economic barriers.

Registered Charity No: 312821.

Martingale Postgraduate Foundation (Martingale) exists to fund and support the next generation of STEM leaders. We believe that family income should not be a barrier to the pursuit of excellence, so our programmes focus on supporting students from low socioeconomic backgrounds. 

As the Foundation starts supporting its third cohort of Scholars, we need an organised and proactive individual to take on the administrative work needed to support our growth. You will work closely with the Head of Strategy and Operations on a day-to-day basis to ensure the Foundation’s operational functions run smoothly. Your role will include minuting meetings, diary management, booking travel and accommodation for the team, applicants and Scholars, and overseeing expenses claims for applicants and Scholars. You will work collaboratively with the wider team in support of our recruitment campaigns, assessment centres and events, and play a key role in our work to ensure family income is not a barrier to postgraduate study. You will also liaise closely with Purposeful Ventures in relation to HR admin, IT support, and office logistics.

We're seeking a dynamic leader to spearhead our Macmillan Cancer Support Projects and Community Connections Lewisham Social Prescribing initiatives. This role offers a unique chance to impact vulnerable adults' lives, including those affected by cancer.

Key Responsibilities:

• Lead Macmillan Cancer Support Projects and social prescribing services

• Manage and develop Social Prescribers and Cancer Champions

• Foster partnerships across health, social care, and voluntary sectors

• Drive service innovations and improvements

Ideal Candidate:

• Experienced in social prescribing or community health

• Strong leadership and partnership-building skills

• Understanding of cancer care pathways

• Passionate about improving health outcomes and reducing inequalities

Why Us?

• Make a tangible impact in your community

• Lead innovative health initiatives

• Grow professionally in a supportive environment

We value diversity and strongly encourage applications from all backgrounds.

Ready to empower individuals and transform lives? Apply now and be part of our mission to create a healthier, more connected Lewisham!

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team.

Welfare Benefits Advisor

Salary: £35,000

Full Time (35 hours per week)

We will consider candidates on reduced hours (minimum of 21 hours per week)

This role requires a minimum number of days to be worked onsite which will be dependant on the number of hours worked per week.

Benefits of working for Wandsworth Carers’ Centre:

• Friendly team and working environment
• Annual leave starts at 26 days increasing to 31 days plus bank holidays 
• Contributory company pension,
• Ongoing training and development opportunities 
• Employee assistance program.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Are you passionate about supporting carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy team provide welfare benefit advice & guidance to those who need it most.

As the successful candidate, you'll bring your knowledge and expertise to provide vital support to Carers, with a comprehensive and up-to-date knowledge in welfare benefits and recent experience of managing a case load.

You will manage your own caseload while also providing mentoring and support to one trainee advisor. 

Your excellent communication skills will help you connect with and support carers, while your IT proficiency will enable you to provide effective, efficient assistance.

Key Responsibilities Include:

• Providing advice & advocacy on welfare benefits and housing. 
• Managing your own case load
• Offering guidance and support to colleagues 
• Maintaining accurate case records, adhering to AQS standards. 

Essential Requirements:

• Experience of providing benefits advice, guidance and support
• Experience of managing a case load
• Experience of representing clients with external bodies / organisations
• Experience of supporting with benefit appeals through to tribunal stage.
• Knowledge of or ability to understand and use relevant legislation.
• Ability to work across the borough and provide home visits

If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Battersea’s Income Generation department plays a pivotal role in making sure we can be here for every cat and dog now and in the future. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work.

We are looking for someone to join our team as a Supporter Experience Officer, to deliver supporter communication journeys across a range of channels and audiences to retain support, and increase engagement with Battersea and inspire them to continue, increase or diversify their support.

The ideal candidate will have proven experience of planning, implementing and evaluating direct marketing campaigns, with demonstrable knowledge of direct marketing across a range of media channels. They should also have experience of accountability and reporting for results, income and expenditure.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 12th January 2025
Interview date(s): w/c 27th January 2025 (1st round); w/c 3rd February 2025 (2nd round)

We want to hear about your experience in your own words. Whilst we understand the support AI software can offer, it can also lead to numerous applications reading near identical to each other. To best showcase yourself we encourage you to write your responses without the assistance of AI.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Job Title: Peer Support Coordinator

Reporting To: Peer Support Team Leader

Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)

Contract: Full Time, Permanent 

Salary: £24,000 per annum 

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression.

Closing date: 12th January 2025

Job purpose: To manage the delivery of a volunteer-led, one-to-one Peer Support service providing
emotional support, peer support and appropriate signposting and resources

Key Responsibilities

• Supporting The Mix’ volunteer body to deliver high quality one-to-one support services safely and efficiently
• Overseeing appropriate risk assessment and making decisions about when to breach confidentiality and provide relevant information to the police
• Assisting with the running and development of shift support and on-going training for Peer Support Volunteers
• Overseeing effective shift management including matching volunteers to service users based on
  lived experience
• Ensuring appropriate training and development of volunteers with our Youth Engagement Team
• Ensuring implementation of relevant policies and procedures, so services are delivered to the highest quality
• Contributing data analysis to ensure services continuously respond to service user needs
• Quality assurance of volunteers on the Peer Support Service
• Supporting reflective practice, self-care and a culture of continuous development
• Volunteer Management including regular check-ins and development of volunteers
• Resolving operational issues in the delivery of one-to-one support services
• Supporting coordination of the management of regular and or concerning contacts
• Providing one-to-one Peer Support sessions as required
• Engaging volunteers on shift to create a meaningful, engaging and positive experience in the Peer Support Space
• Supporting volunteers with tech and troubleshooting as required

Person Specification

Essential

• Experience or interest in delivering support services via digital channels
• Lived experience of mental health needs and/or being part of a marginalised/protected community and/or having supported someone with this and/or having used services directly
• Lived experience of navigating issues such as bullying, relationship breakdowns, navigating exams and the education system, being a young carer, etc
• Passionate about supporting people who might be experiencing issues such as sociological, emotional or financial distress
• Experience of delivering support services to under 25s
• Ability to manage multiple tasks simultaneously, to work flexibly and to work calmly under pressure
• Ability to maintain effective boundaries while delivering a service with empathy
• Ability to carry out objective risk assessments, liaising with emergency services as needed
• Strong demonstrable interest in the issues which affect young people
• Proven ability to deliver continuous improvement to services in response to service user need
• Understanding of how to retain, train, motivate and develop volunteers
• Good understanding of safeguarding, confidentiality and safe working practices
• Self-starter with the ability to work on own initiative and as an active team member
• Excellent written and oral communication skills

Desirable

• Passionate about supporting young people with the tools, resources and skills to harness their own recovery through resilience building
• Line management or volunteer management experience
• Experience of multi-channel support services including email and webchat
• Experience of using Salesforce or equivalent VOIP/CRM systems
• Project management experience

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

The Technical Team Internship is an exciting 6-month role within the UK Technical Team, with the
possibility of extension.

Internship projects will include working with leads in Uganda, Zambia, Ghana and the UK to support PEAS
to grow its impact. This will involve developing content for strategic education projects supporting the
design of new education programmes that ensure PEAS students receive the highest quality education.
Additionally, the intern will get involved with project monitoring and evaluation, aiding PEAS in
approaches to ensure ongoing learning is generated in relation to the education programmes.

The successful candidate will need to be a quick learner, highly organised, and adept at working flexibly to
support evolving team and organizational needs. Strong written and verbal communication are essential,
as well as enthusiasm for working with multi-national teams.

PEAS Technical Team interns are given the opportunity to take on a lot of responsibility working at the
heart of an award-winning education organisation. PEAS interns have gone on to a variety of exciting
careers, working at the Behavioural Insights Team, the National Foundation for Education Research
(NFER) and becoming permanent members of the PEAS team.

The Technical Team's work includes;

• Supports education leads in Uganda, Zambia and Ghana to design and implement high impact education programmes within our school networks.
• Provides technical education and monitoring and evaluation advice and support to our country programmes in Uganda, Zambia and Ghana.
• Designs and runs internal and external research projects to make sure we are learning as much as possible about how best to improve the quality of education in our schools
• Supports collaborative partnerships with the Ugandan, Zambian and Ghanaian governments and other organisations to impact as many young people as possible.
• Proactively shares our evidence and know-how with our partners and the international education community.

To find out more, view the candidate pack attached below and follow the steps to our application form.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.   

This is an exciting time to join the Housing First team, an innovative and supportive team offering open-ended, flexible, and intensive support to people who face multiple disadvantages.  Housing First is an evidenced based model of support that alleviates homeless for people for whom other models of support may not be able to reach.   

Location: Based onsite in Crisis Skylight London, 50-52 Commercial St, E1 6LT, with outreach London-wide  

About the role  

As a Housing First Coach you will deliver high quality person-centred support, using psychologically and trauma informed approaches, in line with Housing First principles. You will take a bold approach to establishing open and trusting relationships with people who have had long histories of homelessness or in temporary/insecure accommodation, enabling them to access and sustain accommodation and empower them to exercise choice and control over their lives. The team is multi-disciplinary – Coaches, Peer Support Worker, Clinical Psychologist – which allows us to collaboratively formulate innovative approaches to support. The team operates across London, providing numerous opportunities to build impactful partnerships and contribute towards systems change.    

About you  

To be successful in this role you will be a self-starter, flexible and have experience of working collaboratively as part of a team and with internal and external partners.  You may have a background in housing/homelessness support, adult safeguarding, drug or alcohol recovery services or mental health and have significant experience of working within a multidisciplinary setting with the ability to create strong professional relationships and creative solutions.  You will have experience of working with people who have faced severe and multiple exclusion and who may have ‘complex needs’; with an understanding of the needs of people who have been homeless for long periods of time. You will be willing and able to provide practical assistance with moving into and maintaining a home – including direct help where necessary with tasks such as shopping, budgeting, cooking, and cleaning.  You will also have a knowledge of Housing First and Housing Led approaches and the ability to work within a psychologically informed approach.   

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.   

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.   

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.   

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.    

As a member of the team, you will have access to a wide range of employee benefits including:   

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.   

• Pension scheme with an employer contribution of 8.5%   

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.    

• Enhanced maternity, paternity, shared parental, and adoption pay.  

• Flexible working around the core hours 10am-4pm   

• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)   

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.   

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.   

How to apply  

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.   

Closing date: Sunday 5 January 2025 at 23:55    

Interview date and location: Thursday 16 January 2025 at Crisis Skylight London, 50-52 Commercial Street, E1 6LT     

Can I use Artificial Intelligence (AI) technology for my application?  

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.  

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

   
Registered Charity Numbers: E&W1082947, SC040094  

A fantastic opportunity has arisen to play a leading role at Cure Parkinson’s, as our Head of Public Fundraising. This role will be responsible for leading the charity’s Public Fundraising team and for delivering a strategy that focuses on recruiting new supporters and retaining existing supporters across multiple fundraising streams including Events (Special & Challenge), Community Fundraising, Individual Giving and Legacies (incl. in-memory fundraising).

As our Head of Public Fundraising, you’ll be comfortable splitting your time between team leadership and donor relations, whilst ensuring the team and charity is always focused on the bigger picture.

You’ll be expected to lead the team to implement and deliver a busy calendar of fundraising campaigns and events to maximise income and increase our number of supporters during our 20th anniversary year in 2025.

You will be an engaging and inspiring leader and a team player who thrives on growing income across several streams.

You will be able to demonstrate knowledge of current fundraising trends and possess good monitoring, reporting, and forecasting skills.

This is a fixed-term maternity cover contract (min 12 months). 

We're looking for someone a bit special who believes in the deep potential of children who are not thriving elsewhere in life. We’re looking for experience, passion, energy and the drive to go the extra mile on these young people’s behalf.

The position is a dual role. You’ll join as one of two dedicated Youth Workers and will lead on a portion of Free to Be Kids’ year-round follow-on support for vulnerable young people who we have already engaged via our Thrive Outside residentials. Crucially, a core aspect of the role will be leading an average of 8-10 of our residential projects across each year - working on the ground with the children, leading the volunteers, and helping make the projects special, safe, and transformative for vulnerable young people, many of whom have complex needs. You’ll be joining a small staff team of 8, supplemented by a vibrant and committed group of volunteers.

Attendance at approximately 8-10 five-six night residential projects per year outside London is a core component of this role.

On offer to the right candidate:

Salary: Circa £29,000-£34,000, dependent on experience.

Hours: Fulltime: 37.5 hours per week. Essential attendance on at c.8-10 residential projects a year.

Leave: 25 days per year, plus bank holidays and up to 13 additional pre-set discretionary reward days in September and during the Christmas period.

Other benefits: 4% employer pension contribution paid on full base salary, rising by 1% per year of service, up to a maximum of 6%, hybrid working, office with great transport links, flexible working (outside core hours), employee reward scheme, a tight-knit effective team with great morale.

Based: Hybrid – our small office in Waterloo, London. Hybrid working is well established with the majority of the team splitting time around 50:50 between the office and home.

To start: Ideally, February 2025.

Who we’re looking for:

Our next Youth Work hero. You'll be fun, active, energised, deeply experienced in work with young people with complex needs, and looking to join an organisation you can believe in and who in return will believe and invest in you.

You’ll have multiple years’ experience working alongside young people who might struggle in other settings and will be used to dealing with a range of challenging behaviours and complex support needs, ideally including mental health support needs,with a good understanding of safeguarding. You’ll have the flexibility to work away from home on up to 10 week-long residential projects per year. Ideally, you’ll also have experience of leading projects for children – whether residential or non-residential. Experience of working on or leading residentials projects themselves is not required but may be an advantage.

We are a small, vibrant, friendly staff team of 8, growing to 9 by the summer, supported by a committed volunteer base of around 200.

We are particularly keen to encourage applications from those who can help us represent the lived experiences of our children through their own lived experience or background.

To apply:

See full Job Description & Person Specification on our website.

Send a copy of your CV or up to date LinkedIn profile, as well as a covering letter, by the closing date of 8pm, Sunday 5th January 2025.

Covering letters should be very approximately 1 to 1.5 sides A4 and address the question of: ‘Why this role, why now’, as well as ‘what strengths, experience and skills you would bring with you to the role’.If you prefer, you are welcome to submit a short (2 to 4 minutes) video covering these questions either instead of, or to supplement, your cover letter. We have found this helps bring the strongest applications to life, though the video is not a requirement.

Selection Process and Timeline:

Selection will be via two stage interview. As there is only a short turnaround from application closure on 5th January to 1st stage interviews 8th-9th January, we will assess applications and offer interview slots throughout the window. However, you will not be disadvantaged if you need to wait till the closing date to submit.

1st stage interviews:Weds 8th – Thurs 9th January (virtual)

2nd stage final interviews: Monday 13th January (in-person, London Waterloo)

Please hold interview dates as alternates dates are unlikely to be available.

​The role requires an Enhanced DBS check and existing right to work in the UK.

If you have any questions about the role, contact us via our website and we’d be happy to arrange an informal chat. We look forward to hearing from you!

Do you want to make a difference to the lives of people fleeing domestic abuse? Are you an experienced dog handler?
We are looking for a passionate Freedom Caseworker to deliver Freedom, a pet fostering service for individuals fleeing domestic abuse, in the South East of England.

About this role:
As Freedom Caseworker, you’ll:

• support pets and their owners through the referral and placement process, assessing the dogs and matching them with fosterers where appropriate.
• ensure that, while on placement, the welfare and behaviour of fostered dogs is monitored, and that volunteer foster carers feel supported,
• maintain regular contact with clients, providing updates on their dogs foster placement, receiving updates on their housing status from their support agency, and ultimately, arrange for owners and dogs to be reunited.

About you:
To be successful in this role, you’ll need significant experience of assessing and handling a variety of dogs in a rescue or rehoming centre environment, while also having a good understanding of domestic abuse and the problems faced by individuals fleeing domestic abuse with pets. You’ll also need to be a personable, confident communicator, who is comfortable handling sensitive and challenging situations appropriately and professionally. You’ll also need some experience of home visiting and working in a public facing role. Finally, we’re looking for a candidate with some experience of driving as part of a previous role, as driving will be a big part of the Freedom Caseworker position.

About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team:
The Outreach team runs several projects supporting pet owners who are homeless or in housing crisis in the UK, including Freedom, a pet fostering service for people fleeing domestic abuse. Most referrals come from women fleeing domestic abuse via women-only services. The service places dogs into volunteer foster homes on a temporary basis until their owners are able to be reunited with them. The Freedom Project runs in Greater London and the Home Counties, Yorkshire, the North East, the North West, East Anglia, Scotland, Wales, and Hampshire.

This role is homebased but will involve significant travel across South East England (Greater London, Kent, Surrey, Sussex, Bedfordshire, Buckinghamshire, Berkshire, Hertfordshire, Essex and Hampshire) and to other Freedom areas when required. Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010. A basic Disclosure & Barring Service Check (DBS) will be required for this role.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Job Title: Communications Manager (Mat. Cover)
Basis of appointment: Full-time (38.5 hours per week) or Part-time
Duration of contract: Fixed Term - until early May 2025
Reports to: Head of Communications and Engagement 
Location: London (UK) - hybrid working 
Salary: £46,200 per annum (pro rata to the contract period)
Start date: Immediate

Are you our new Communications manager?

We are looking for a creative communications manager to cover a short-term, just over four months maternity contract, with an immediate start date in January 2025. Ideally you will have a good track record of creating fundraising communications and comfortable not only with working with different audiences, but also collaborating and supporting our many different stakeholders in doing so. As a UWC International Communications Manager, you will work with our fundraising, education and programmes teams to create, develop and deliver content across all UWC International’s platforms in line with our new 2030 strategy. You will also support UWC’s truly global network of volunteers through the creation of content, resources and templates.  In doing so, you will use your communications skills to contribute to the success of the UWC movement and support young people to access transformational educational opportunities they would otherwise not have dreamt of.

You will join the Communications and Engagement team at the UWC International Office (UWCIO) which consists of six people and will report to the Head of Communications and Engagement. Part of the larger Advancement Team at UWC International, the Communications and Engagement Team provides the UWC movement with strategic leadership, support and advice in the area of internal and external communication, PR, promotion, marketing, crisis communications, alumni and wider community engagement, as well as partnerships with other organisations. The Team has a coordination and support function for teams across the UWC International Office, as well as other UWC stakeholders globally, such as UWC schools, colleges, national committees and governance bodies. 

About us

Changing the world takes passion and dedication

UWC is a global family of schools with a powerful difference. With a shared goal of working towards global peace and sustainability, we bring together young people from around the world to study in one of our 18 schools on four continents. There they don’t just learn how to be great at passing exams. They learn how to communicate across cultural boundaries. They develop the skills to be a changemaker. They design and engage in initiatives that transform their lives and the lives of those around them for the better. 

Our students go on to become leaders in politics, NGOs, social enterprises, community movements, charities, and business.  For life, they remain dedicated to the UWC mission and many of them remain in close contact with us, their school, and their peers, becoming part of a global community of over 85,000 changemakers transforming the lives of others. 

About UWC International 

The UWC International Office serves as the operational arm of UWC International, a UK-registered and Germany-registered charity,  acting as a pivotal entity within the UWC movement. Located in central London and Berlin, UWC International collaborates extensively with stakeholders across the UWCmovement with a world-wide remit , actively engaging with the 85,000+ members of the alumni community. Alongside fulfilling essential functions for UWC International's governance bodies, other responsibilities include the delivery of global fundraising initiatives, creation of comprehensive communications and promotional strategies, strategy development and implementation, as well as supporting the global volunteer network of over 150 UWC national committees and the 18 UWC schools/ colleges.,

What we offer

As part of a commitment to our employees, we offer the following:
UWC International - London

• Generous holiday allowance – 28 days per year plus eight public holidays (pro rata for part-time or fixed-term contracts).
• The standard working hours are 38.5 per week. We support hybrid working and other flexible working patterns.
• We offer up to two days per year for volunteering or up to two days per year for study leave.
• We offer a health and well-being support package, which includes income protection, an employee assistance programme, advice and legal support helpline, remote GPs access, medical second opinions, mental health support, physiotherapy, cycle to work and a well-being calendar featuring podcasts and webinars.
• Perks/discounts portal, which provides a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers.
• Contributory pension scheme, UWC International currently contributes up to 8% of the employee’s gross salary, and the employee must match the percentage of up to 8% of their gross salary. The minimum contribution rate is 4%. This applies to everyone aged 22 and above but under state retirement age, earning at least £10,000 p.a. and classed as working in the UK.

Visa requirements

Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.

Application Process

Do you want to be part of our team? To apply, please complete the application form below and submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages).

Your cover letter must:

Outline your experience, skills and competencies against the Person specification section in the attached Job Description. 

Your cover letter must: 

• Explain why you want to join UWC International.
• Provide confirmation of your eligibility to work or reside in the UK.
• Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews.  We will not contact your referees without first letting you know.

Please note that CVs received without a cover letter, including the information requested above will not be considered. 

Deadline for application: 23.59 (UK time) on Tuesday 7 January  2025

Interview dates:  
First round interviews on w/c Monday, 13 January  2025 (online)
Second round/ final  interviews  w/c Monday, 20 January 2025 

For further information on this opportunity, please see the detailed job description attached.

Safeguarding Statement

The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.

Diversity Statement

UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.

At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.

We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. 

We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.

Salary - Grade 3 - £31,133 plus £5,023 London Weighting

Contract - Fixed term until March 2026

Full Time - 37.5 hours per week

Location- London Hub

Closing date:  Tuesday 7th January 2025 at 11:30pm

Are you compassionate, proactive and collaborative with experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy? If you’re looking for an exciting new career opportunity join Shelter as a Housing Rights Worker you could soon be playing your part in standing up to the housing emergency.

About the role

You will deliver high quality housing advice and advocacy in line with the hub’s local community priorities and work with people who are experiencing homelessness and bad housing to identify issues facing local communities.  You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s rights.

You will also work in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.

About you

You are able to listen to, engage and work with individuals and communities and with all stakeholders, including people with lived experience of homelessness. You will have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, as well as the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions. A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About the team

Our London hub specialises in providing housing advice and emergency homelessness work, intensive support to families, people experiencing domestic abuse and people experiencing multiple disadvantages. With 50 staff, we provide front line support to over 5,000 people a year and work to bring about systemic change with the ultimate aim of people being able to live securely in suitable, safe, affordable homes. London Hub’s priorities are improving the practice of local authorities and Registered Social Landlords and focussing on households disproportionately affected by the housing emergency.

There are currently around 60 individuals working in the Hub, including the Strategic Lead, Lead Solicitor, Service Managers, Team Leaders, Solicitors, Legal Advisors, Housing Rights Workers and Support Workers, Family Support Workers, DIY Skills Advisors, Administrators and Receptionist. We also have a range of volunteers.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description listed below, of no more than 350 words each. Please provide specific examples following the STAR format:

• Ability to listen to, engage and work with individuals and communities
• Effective communication skills with all stakeholders, including people with lived experience of homelessness
• Experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge
• Ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Who We’re Looking For and why join us

At Refugee Legal Support (RLS), we seek a visionary and compassionate leader to become our first Executive Director. This pivotal role offers the opportunity to shape the future of a values-driven legal organisation that stands in solidarity with people on the move. 

With our current strategy concluding in 2025, we’re looking for a leader who can build on our strong foundations and guide the development of our next strategic plan, ensuring organisational cohesion at every step of this journey. You will bring strategic vision, expertise, and a collaborative approach to drive RLS’s future direction, strengthen anti-racist practices and accountability whilst empowering teams across Greece, the UK, and Northern France.

This role uniquely combines strategic oversight with hands-on work, bridging urgent client needs with long-term systemic change. For a leader passionate about migrant justice and equity, this is a career-defining opportunity to sustain and grow RLS’s mission while shaping its future.

Role Overview: 

The Executive Director is a new role for RLS. The successful candidate will lead RLS through its next phase of development, providing strategic leadership, promoting organisational cohesion and accountability whilst driving the fulfilment of our mission. As a representative and advocate for RLS, the Executive Director will oversee key areas such as organisational development, strategic planning, fundraising, robust financial planning, risk management, staff well-being, and external relations.

Core Responsibilities:

1. Organisational Development

   • Review and enhance RLS’s organisational structure and cohesiveness across offices and teams.

   • Implement strategic outcomes to ensure efficient and aligned operations.

2. Strategic Planning

   • Lead on developing and delivering strategic plans in alignment with RLS’s values and mission, incorporating regular reviews.

   • Ensure the sustainability of RLS’s mission and core programmes.

3. Lead the Management Team

   • Guide and support the Management Team, fostering effective collaboration.

   • Promote project integration, efficient delivery, and cross-team development.

   • Embed and promote robust accountability.

4. Governance

   • Work with and leverage the knowledge of the RLS’s Board of Trustees and thematic sub-committees to drive positive change and ensure sustainability.

   • Work with the chair of trustees and relevant subcommittees to maintain, review and improve existing governance structures and delegation schemes to enhance efficiency.

5. Regulatory Compliance & Risk Management

   • Ensure RLS’s compliance with relevant regulations and effective risk management across operations in collaboration with managers. This includes SQM, OISC, LAA, employment law and regulations in foreign jurisdictions.

6. HR Oversight & Staff Development

   • Oversee HR functions, promote professional growth, and prioritise staff well-being.

   • Foster an inclusive and supportive working environment.

7. Fundraising & Financial Oversight

   • Deliver robust financial planning and drive RLS’s fundraising efforts in collaboration with management team and trustees.

   • Engage with key funders and develop sustainable funding strategies.

8. External Representation & Advocacy

   • Serve as the public face of RLS, advocating for our mission through media, events, and partnerships. Where considered appropriate, the Executive Director will be deputised by members of staff or management in external communications.

   • Act as a key contact for the Board of Trustees, promoting transparent communication between staff, management and board.

9. Monitoring, Evaluation, Accountability and Learning (MEAL)

   • Own, review and implement appropriate MEL frameworks and practices. 

   • Implement progressive and compassionate accountability structures to ensure transparency across the organisation.

Person Specification

Essential:

• Proven leadership in an organisation focused on human rights, migration, or a related sector.

• Strong strategic planning and organisational development experience, ideally in a fast-growing setting.

• Experience of fundraising and financial management within the third sector.

• Experience leading remote, diverse teams and implementing inclusive HR practices.

• Deep understanding of the immigration and asylum landscape in the UK and Europe.

• Exceptional communication skills, with the ability to represent RLS effectively to partners and the public.

• Be responsive

• Culturally sensitive

• Have a strong commitment to advancing migrant justice.

• A dynamic and innovative self-starter.

• Be highly organised.

• Be an active listener and a progressive leader.

• Be objective and apply good judgement in difficult situations.

• Fluent in English.

• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not necessarily a barrier to recruitment but should be disclosed on application;

• Have the right to work in the UK.

Desirable:

• Deep understanding and/or experience of working in an international context.

• A qualified practising or non-practising lawyer in the area of immigration and/ or human rights.

• Lived experience related to migration, or legal knowledge in immigration and asylum.

• Language skills relevant to our areas of operation, particularly Greek or French.

• Experience and understanding of pro bono legal projects.

• Experience in public speaking, media engagement, or international advocacy.