Advice and support team leader jobs in crayford, kent

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

As part of a team, this post will support the Policy, Public Affairs and Communications Manager to advance internal and external stakeholder communications and the development of, and public and political interest in, a more strategic approach to perpetrators of domestic abuse.

Hours: 37.5 hours per week.

Location: Bristol/London/remote, with occasional travel across UK.

About The Drive Partnership

The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. We also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9.00am on Monday 5th May 2025.

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

We are looking for engaging, passionate and experienced freelance facilitators to join a growing team delivering our programme for over 500 young people across more than eighteen schools for the 2025/26 academic year!

You will have the opportunity to collaborate with some outstanding teachers and our ace team of facilitators on delivering our school programmes, all of which centre around the environment, storytelling, self-care, self-awareness and social action.

If you are excited about the prospect of joining a team that is positively impacting young people's lives, apply now!

Please see the job description document on our Opportunity Hub for full details of the role and requirements.

Details of the role

We welcome applications from people interested in working freelance (1-3 days a week) during the 10-month workshop period for the 2025/26 academic year. This role will commence in September 2025; however, an October half-term start date could be agreed upon for the right candidate.

Remuneration

Freelance delivery rates for the 2025/26 Ambassadors Programme are:

Desk work, feedback and review: £160/day

Facilitation & curriculum design: £195/day

Location

A significant portion of the work will be conducted in London-based partner schools, requiring the ability to travel regularly. There may also be a limited number of residential weeks with young people throughout the year. To fulfil the requirements of this role, there may be occasional in-person touchpoints with the team outside of London, for which reasonable travel and accommodation expenses will be reimbursed.

We welcome applications from everyone who meets the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as a member of a minority community in the UK.

Deadline for applications - 23:59 Sunday 4th May

At Ambitious about Autism, we're currently looking for an Interim Deputy Director of External Affairs to join our team on a 9 month FTC.

While this role covers all our External Affairs functions, you'll be particularly expected to have knowledge and expertise in providing leadership in policy-influencing and campaigns. You'll provide leadership of AaA's External Affairs strategy to ensure the needs of autistic children and their families are high on the political and media agenda.

You'll have an externally-facing role in policy influencing, representing AaA in coalitions with relevant government departments among parliamentarians, as well as increasing AaA's profile through an effective communications strategy.

We are looking for someone who has:

• Substantial experience, knowledge and understanding of the policy landscape, including political and legislative processes, and local government structures and processes
• Extensive experience of developing and delivering strategic, integrated communications programmes
• Demonstrable leadership of successful policy-influencing activity, including stakeholder engagement and above/below the line influencing strategies
• Proven experience in strategy development

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

A skilled project manager and technical advisor, with a proven ability to work with external stakeholders, you will work in support of the Technical Manager to manage the technical aspects of Leaping Bunny and other organisational programmes. You will have excellent administrative skills gained in a customer-facing environment, including the ability to deal with multiple complex enquiries in a calm manner.

From the provision of technical advice and guidance to existing members and prospective new joiners, to supporting complex third-party supply chains; your meticulous approach, eye for detail and flexibility will help advance the organisation’s Vision, Mission, and Values.

You will act as a main point of contact for all Leaping Bunny technical enquiries and other potential new programmes, and in doing so, you will enjoy dealing with a wide and diverse range of people mainly via phone/email/video calls.

Your energy, commitment and experience will help propel the department and organisation successfully forward; and in doing so, you will help end testing on animals worldwide.

Respect is the UK charity stopping perpetrators of domestic abuse. We want a world where everyone is free from domestic abuse. Where it is never ok to control, harm or cause fear. Where those who perpetrate domestic abuse are stopped, held to account and given the chance to change. We will not stop, until domestic abuse stops. Founded in 2000 by Jo Todd CBE, who is still at the helm, Respect was established to focus on perpetrators of domestic abuse, and this, including our vital work with young people who cause harm, remains our key priority. Alongside this work, we deliver expert support to male victims of domestic abuse. Everything we do is shaped and driven by our values: we are pioneering, collaborative, accountable, and respectful.

This role is based within the Drive Partnership and be part of the pilot for the roll out of the positive requirement element of the DAPO’s.

We would particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics1, particularly from people from the following under-represented groups:

• Black and minoritised people 

• Disabled people

We always welcome and support applications from those who have personal experience of domestic abuse.

About The Drive Partnership

The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. We also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.

 The Drive Partnership vision 

Our vision is that by 2026 there will be a consistent approach which sees agencies in all PCC and local authority areas across England and Wales – backed by national leaders – working together to disrupt abuse and change behaviour to increase safety for victim survivors, including children and families.

Our Focus  

Respect was founded to focus on perpetrators of domestic abuse and this, including our vital work with young people who cause harm, is our key priority. Our work with male victims is an important, distinct, project.   

Our Vision   

We want a world where everyone is free from domestic abuse. Where it is never ok to control, harm or cause fear. Where those who perpetrate domestic abuse are stopped, held to account and given the chance to change.   

Our Mission  

We work with our members, partners and allies to stop the harms done by those who perpetrate domestic abuse. With innovative practice, robust research and quality data, we build evidence of what works, promote safe, effective practice and drive high standards. We use our voice, in collaboration with others, to call for a response to domestic abuse that matches the scale of the problem. We will not stop, until domestic abuse stops.   

Our Values  

• Pioneering:  We explore innovative ideas and develop new approaches with curiosity and rigour  

• Collaborative:  We work in partnership with our members, partners and allies to bring about individual, societal and systems change  

• Accountable:  We listen to survivors and centre their needs in our work. We hold perpetrators to account for their behaviour and hold ourselves and our members accountable for ours  

• Respectful:  We live up to our name. We are committed to equity, diversity and inclusion in all that we do. We are honest, compassionate and boldly challenge injustice  

Our way of working

Partnership is fundamental to our way of working. We are second-tier organisation focusing on the continuous improvement of service models, sharing best practice and supporting specialist service providers to deliver. 

 We have three core strands of work: 

The Drive Project is our flagship intervention working with high-harm, high-risk and serial perpetrators of domestic abuse to prevent their abusive behaviour and protect victims. The Drive Project challenges perpetrators to change and works with partner agencies – like the police and social services – to disrupt abuse. It is currently being delivered in 9 police force areas. 

Restart is an innovative pilot project providing earlier intervention for families experiencing domestic abuse. It brings together domestic abuse services, children’s social care and housing teams to identify and respond to patterns of domestic abuse at an earlier stage. Restart is currently being delivered in five London Boroughs.  

The Drive National Systems Change programme works across the domestic abuse specialist sector, public sector partners and beyond to develop sustainable, national systems that respond to all perpetrators of domestic abuse.  We identify systemic gaps and build solutions that keep survivors safer by addressing those causing harm.

Background for the role

In April 2021 the Domestic Abuse Act received Royal Assent. The Act introduces a new civil Domestic Abuse Protection Notice (DAPN) to provide immediate protection following a domestic abuse incident, and a new civil Domestic Abuse Protection Order (DAPO) to provide flexible, longer-term protection for victims. DAPOs can impose both prohibitions and positive requirements on perpetrators. Positive requirements can be in the form of interventions aimed at reducing and managing risk, meeting the needs of an individual (for the factors that are not the causation of abuse but impact on risk e.g. mental ill health, substance misuse) and behaviour change interventions.

We were commissioned by the Home Office to design a triage model that will assess individuals for the suitability of these interventions, this triage model launched in November 2024 and will be tested and evaluated in order to prepare for national roll out in 2026.

 Purpose:   

The DAPO Service Manager will manage the operational, and strategic delivery of the DAPO team pilot working closely with the Practice and Development Lead and Programme Manager.

The postholder will have responsibility for managing all DAPO triage teams who are working locally and remotely in the DAPO pilot sites.

This role will require 

a) the effective line management of Triage Team Leaders (who in turn manage triage workers and IDVAs), in providing a high-quality frontline service triaging DAPO referrals for positive requirements

b) the development and maintenance of a multi-agency infra structure that actively engages with the triage team and the triage process 

c) working with the Practice and Development Lead and Programme Manager to ensure safe and effective delivery of the DAPO pilot triage process. 

d) support the development of the DAPO triage model through learning and analysis of the pilot delivery e.g. to initiate, develop, maintain and monitor multi-agency links through procedures and protocols, and to keep safety central to all services for perpetrators and victims of domestic abuse.   

For further information, please review the job description. 

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 52,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £16m.We are a registered charity employing over 100 career staff and 300 student staff, with an annual turnover of more than £12m, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

We are looking for a HR and OD Manager to enhance the Students Union’s provision of Organisational Development as well as provide high quality advice to managers on a range of HR policies, procedures and HR best practice. The post holder will also complete projects in line with the Union’s People Strategy, working towards the Investors in People Gold accreditation and beyond.

The role is full time and permanent. This role is based at our offices on the Bloomsbury campus with flexibility to work remotely on a 40/60 basis (40% working from the office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible.

Key Requirements

Do you have experience in providing high quality advice to managers on a range of HR policies, procedures and HR best practice? Do you have experience of delivering training and development programmes as well as supporting colleagues through coaching and mentoring? If the answer is yes, then we want to hear from you.

Our ideal candidate will have strong working knowledge of employment law and the ability to influence others and to develop effective working relationships.

All of us at The Talent Foundry believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

All too often we hear from teachers in our school network that those from underserved communities are missing out on the skills and development opportunities that could completely change their futures.

In this brand-new role you will broaden our network of eligible schools so that they are aware of, and can access, the fantastic - and free - The Talent Foundry programmes and opportunities for their students.

“I’ll go as far as saying if we could offer a The Talent Foundry session every week for every single student, we would.” Aspirations Lead.

For 16 years, we have been offering programmes in schools which spark and unlock a young person's confidence in the abilities that they have - and connect them to employers and industries where they can have a successful career.

The role

You will be the first point of contact for enquiries to TTF and will proactively promote our opportunities across our network through telephone, email and in-person events.

Building relationships with teachers and career leads in schools and colleges is a crucial part of this role to ensure our marketing and communications reach the right people and meets students’ needs. 

You will be a dynamic and confident communicator, who thrives onsuccessfully closing a ‘sale’. All our programmes are fully funded by our amazing partners, and your role - with support from your colleagues - will be to identify schools who meet our eligibility criteria and find innovative ways to bring them into our network. 

Responsibilities

• Reaching more underserved young people 
• Telling the TTF story
• Attention to detail across administration and data
• Teamwork in outreach 

We recommend reading the full job description and person specification for an overview of the skills, experience and knowledge we are looking for before applying for this role. 

Your experience

• Sales or customer service experience, with demonstrable evidence of hitting/exceeding sales targets
• Use of CRM systems to record and monitor outreach and targets
• Building relationships and confidently communicating with different stakeholders 
• Management of high-volume data and keeping accurate records with information from different sources 
• Working remotely or in a hybrid environment
• Supporting a team that manages different projects with competing priorities to achieve their communications goals

This is a hybrid role. You will be working from home with IT provided and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what is a reasonable commuting distance for you to able to attend the team days in London.

In our job information pack you can also read our advice on using AI in your application. 

We also offer 28 days holiday + bank holidays (as we close for the Christmas period). 

Safeguarding

We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks. 

If you share our vision that ‘every young person should be supported to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!

ThinkForward is recruiting an Employability Events and Partnerships Manager based in West London to aid our team in delivering our unique programme supporting young people into further education and employment. If you….

•Have a keen enthusiasm for working with young people and facilitating engaging and inclusive employability activities to equip ThinkForward young people for further education and sustained employment​

•Are process driven and organised, with experience in planning and delivery across multiple programmes and projects ​

•Possess the ability to develop new and maintain our strong external business partnerships that support the delivery ​

•Can ifluence ThinkForward’s careers advice through expertise and insight around the local educational and employment landscape​

•Have the skills to use data to plan, analyse and evaluate employability and progression activities ​

•Can lead on cultivating and onboarding new business partnerships in the West London area

…then please click on the attached job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply via CharityJob with your CV and cover letter.

Your cover letter should be no more than 1 page and should outline your suitability for the role, with reference to experience you have facilitating employability events for young people and cultivating business partnerships. We’re especially interested in hearing from candidates with lived experience relevant to the Future Leaders programme. 

We look forward to hearing from you.

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.

Greenpeace UK’s mission is to halve emissions and restore biodiversity by the end of this decade in a fair and equitable way.

Public Fundraising is Greenpeace UK’s largest income stream, generating £20 million annually. With a £5 million investment budget, we bring thousands of new supporters into our movement each year through digital-first acquisition, face-to-face fundraising, and targeted multi-channel engagement.

This is an exciting moment for Greenpeace’s fundraising as they bring together acquisition, retention, and development into a single, unified function, creating an approach that supports donors from first engagement to long-term activism and giving.

As Deputy Fundraising Director, Public Fundraising, you will: 

• Be responsible for a public fundraising income portfolio of c. £20m p.a. across recruitment, retention and development income streams, with shared accountability for a fundraising income budget of £35m
• Lead the development and implementation of a strategy and plans for public fundraising, aligned with Greenpeace UK’s new 3-year organisational and fundraising strategies and objectives
• Provide leadership, direction, coaching, and support to a team of 29, with 4 direct reports
• Lead the team in the planning, implementation and evaluation of a multichannel public fundraising programme designed to recruit, develop and retain supporters to maximise their lifetime value through tailored supporter journeys and outstanding supporter experience
• Oversee the development of detailed financial forecasts, scenarios and budgets for the public fundraising portfolio to underpin fundraising strategies and investment opportunities
• Play an active role in fostering a positive, inclusive and collaborative department culture, role modelling working to shared objectives, celebrating success and learning from setbacks and failures

Ideal skills and experience: 

• Experience of fundraising/marketing to individuals at scale, with a proven track record of recruiting and retaining new supporters, members or customers in the tens of thousands and generating 7-8 figure revenue/income across multiple income streams
• A track record of planning, forecasting and budgeting, including developing investment cases and modelling income, return on investment and lifetime value over short, mid and long term horizons to drive decision-making and investment choices
• Demonstrable experience of leading, managing, motivating and inspiring high performing multi-disciplinary teams including managing managers, with a focus on fostering a collaborative and inclusive culture
• Experience of developing, implementing, and adapting fundraising strategies that meet long-term financial objectives
• Proven ability to use data, analytics, and insights to drive decision- making, optimise fundraising performance, and improve supporter recruitment, retention and engagement
• A commitment to diversity, inclusion, and anti-racism, with a willingness to continually learn and foster a positive and inclusive culture

Diversity and Inclusion

Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds. Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process.

If you have any specific requirements which would enable you to participate in the recruitment process more fully, in particular if these relate to a disability or access issue, please contact us as soon as possible. If you require the job pack in a different format, please get in touch and we will happily provide you with one.

Anti-racism commitments

One of our Anti Racism Plan objectives is to proactively achieve stronger representation of Black people and people of colour, particulary within leadership positions, and have recently published ambitious race representation targets.

As part of our Guaranteed Interview Scheme, we are committed to interviewing people of colour who meet the essential criteria for this role. If you are a person of colour, you meet the essential criteria and you would like to be considered for the role, please note this in your application. Your guaranteed interview application will only be shared with the Greenpeace UK recruiting manager and HR team.

Employee benefits include: 

• 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
• Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
• Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
• Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
• Interest free season ticket loan, or a tax efficient bicycle loan
• Life assurance scheme (4 x annual salary)
• Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor

Greenpeace UK are partnering with Ed Cherry at QuarterFive for this appointment.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that material difference in carer’s lives. We live and work through our values, and we have an ambitious strategy to scale our reach, support and impact for carers, working in collaboration and partnership with a range of statutory, voluntary and commercial organisations.

About this role

As a Director of Services you will:

·Lead, inspire and manage Carers First Community, Helpline and Volunteer Services providing visible leadership and promoting a positive, inclusive culture.

·Refine and develop existing services and develop and mobilise new services/contracts; evidencing outcomes and impact.

·   Ensure the highest level of safeguarding practices are in place.

·Drive a culture of continuous learning, nurturing talent, building on strengths and promoting innovation.

·   Enable managers to work proactively in coproduction with carers to plan, develop and review services.

·Forge and sustain strong, positive and productive partnerships with Commissioners, partner organisations, funders and key stakeholders.

·Work as a member of the Senior Leadership Team in shaping and delivering our ambitious strategy.

We are looking for passionate people who are committed to the overall aims and objectives of the charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive. 

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application.

Candidates must clearly write how they meet each requirement in the person specification to progress their application.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable

Interview Process

The closing date for applications is 5pm on 13 April 2025. There will be a two stage process.

Candidates who have fully evidenced they meet the requirements of the Person Specification to a satisfactory standard will be long listed and invited to Stage 1.

Stage 1: Week commencing 21 April 2025 - informal online meeting with the Chief Executive to discuss their application.

Following the informal meeting, successfully shortlisted candidates will then progress to Stage 2:

Stage 2: Week commencing 28 April and 5 May 2025 - formal face-to-face interview with the Chief Executive and Trustees. As part of the formal interview, candidates will be required to give a presentation, and details will be provided in advance.

Battersea’s Human Resources department provides expert advice, guidance and support through partnership with managers, teams and people across the organisation. Our work involves everything from pay and benefits to providing learning and development solutions that support other departments achieve their strategic objectives. We do this to attract, retain and develop our people to be the best they can be, so we can be here for more dogs and cats. 

We have an exciting opportunity for a HR Business Partner to join us, to business partner with leaders and managers in Battersea’s corporate services functions – Marketing & Communications, Income Generation, Global Programmes and Finance & Corporate Services – as we embark on an ambitious 5-year organisational strategy underpinned by an inspiring people strategy.

The postholder will build collaborative relationships with leaders and managers from allocated business areas (circa 300 employees) to drive change and create positive impact for teams and individuals through a range of people practices and interventions. They will critically question information and evaluate it to make judgements and decisions that mitigate people risks. In addition, they will consistently role model professional principles, behaviours and values, collaborating with colleagues and providing insights and guidance to co-create solutions that help business areas to achieve their plans and positively impact on the employee experience.

The ideal candidate for this role will be MCIPD level 7 qualified (or equivalent), with strong working knowledge of current UK employment law and human resources concepts, practices and processes, with good experience of dealing with and resolving complex employee relations issues, and experience in a business partnering role, including experience of establishing positive, credible and influential working relationships with leaders, managers and colleagues.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 14th April 2025
Interview date(s): w/c 21st April 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

We are looking for a Project Manager within our Service Delivery team. You will need experience of developing and maintaining relationships with clients as well as excellent project management skills with a track record in undertaking and managing projects from commissioning through to completion. You will also need quantitative research experience with skills in questionnaire design and experience of online and postal methodologies, data handling, analysis and reporting.

Salary: £31,016 - £38,500 per annum, plus benefits (pro rata if applicable)

Contract period: Fixed term contract for 12 months

Job Type: Flexible (part time or full time - 30 to 37.5 hours per week, over 5 days Monday to Friday)

Reporting to: Team Leader of Picker Programmes

Team: Service Delivery

Location: Oxford / hybrid working – up to 100% remote (must be based within the UK)

You will be responsible for building and maintaining effective relationships with a portfolio of key customers as well as ensuring successful delivery of a range of customer programmes, including a project relating to people’s experiences of having babies in neonatal care.

In this Role

In this role you will:

• Build and maintain effective relationships with a portfolio of key customers
• Ensure successful delivery of a range of customer programmes across quantitative survey development and implementation, qualitative research and mixed mode evaluation projects
• Complete activities including questionnaire design, administration of surveys, managing, collecting and checking data, resolving queries, producing reporting outputs, providing final quality assurance, managing day to day interactions with key sub-contractors
• Work collaboratively within Picker and external partners to successfully complete service delivery to the highest standards
• Ensure all surveys and other documentations are published in accordance with company working practices, internal working practices and external regulatory requirements

About you

You will have:

• Demonstrable experience of managing and developing client relationships
• Excellent project management skills with a track record in undertaking and managing projects from commissioning through to completion, on time, on budget and to total client satisfaction
• Experience of undertaking quantitative research: questionnaire design; experience of online, postal methodologies; data handling, analysis, and reporting
• Relevant experience in employee surveys, patient surveys, social research or market research
• Ability to work to deadlines and tight timescales, managing time and adjusting priorities accordingly
• Ability to manage workload with frequent interruptions, multiple demands on time and requests from stakeholders
• Ability to work independently under managerial direction, seeking advice as required, and gain required approval at predetermined stages of projects
• Been educated to degree level or equivalent in a relevant discipline, or equivalent experience

This is a summary of the job description. Please review the full job description.

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.

Working with us

Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact. We work to understand, measure and improve the areas of health and social care that matter most to people, producing actionable and insightful results to help providers deliver better care. If you are passionate about putting people at the forefront of health and care services, then Picker could be the place for you.

Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.

To support you we offer a friendly, person centred working culture with many benefits including:

• Flexible and hybrid working opportunities, including flexible start and finish times
• Convenient Oxford location with free parking
• 25 days annual leave, increasing to 30 days, plus eight public holidays
• Option to buy or sell up to 5 days of annual leave
• Christmas office closure (currently an additional 3 1/2 days leave)
• Contributory company pension scheme (currently employer matching up to 8%)
• Enhanced maternity, paternity and adoption pay
• Free life assurance (currently 4 x salary)
• Tailored learning and development, including access to complete iHasco training library
• Health and wellbeing resources including an Employee Assistance Programme
• Employee loan scheme (rental deposits, UK work visas, season ticket, emergency)
• Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

We are looking for a Societies Development Coordinator to provide accurate, consistent and innovative support to the 400+ clubs and societies, committees and volunteers. They will support the delivery of a variety of student led events and activities, empowering and enabling student leaders. This role will put students’ experience at the forefront of everything we do, focusing on providing excellent management of stakeholder relationships, problem solving and risk management with student activities.

The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). 

Key Requirements

Do you have experience of organising and managing a variety of events; or enabling volunteers to deliver events? Do you have knowledge and understanding of student activities programmes including clubs, societies and volunteering? 

If the answer is yes, then we want to hear from you.

Our ideal candidate will have the ability to manage conflicting priorities and busy workload, excellent interpersonal skills and the ability to work with a diverse range of people and be committed to working in a democratic and student led environment.

Assistant Head of Fundraising (Data, Insight and Supporter Experience)

Salary£55,475.00 per annum

LocationLondon/Hybrid

Weekly Hours35

The Vacancy

Job Title: Assistant Head of Fundraising (Data, Insight and Supporter Experience)

Location: London/Hybrid

Salary: £55,475.00 per annum

Weekly Hours: 35

Reference: YMC1091224

YMCA England & Wales is looking for an Assistant Head of Fundraising to help lead our driven and dedicated Database Insight and Supporter Experience team. If you are passionate about making a difference in young people's lives and have an already outstanding career in fundraising operations, then this could be the opportunity for you. We are looking for someone who can design and implement new ways of working which will enable us to continue to grow. Collaboration will be essential so communication skills, a supportive approach, and an ability to think creatively are crucial.

About Us

YMCA England & Wales supports 83 local YMCAs, advocating for vulnerable young people by providing essential building blocks for a better life—like a safe home, guidance, friendship, and employment skills. We are committed to ensuring fairness and opportunity for all, and through our collective voice, we influence national policy and media to improve the lives of young people across the country.

Fundraising at YMCA England & Wales has three pillars:

Fundraising for distribution through initiatives such as our RoomSponsor programme and national partnerships

Fundraise to support YMCAs and fund our policy, campaign and research work, which changes the lives of young people

Help YMCAs fundraise themselves by providing assets, propositions, and advice for local YMCA fundraisers – we believe there is an exciting opportunity to support with data and insight that requires development.

What you’ll do

As Assistant Head of Fundraising (DISE), you will provide strategic leadership to a multidisciplinary team, overseeing Database Management, Analysis and Insight, and ensuring excellent Supporter Experience, you will develop and implement team strategies that align with the charity’s fundraising and supporter engagement goals, ensuring collaboration, accountability, and continuous improvement.

You will drive exceptional supporter care, ensuring donor interactions are managed professionally and empathetically. By implementing engagement strategies and monitoring supporter satisfaction, you will foster long-term relationships and enhance the overall supporter experience.

Overseeing the Raiser’s Edge NXT platform, you will ensure data accuracy, compliance with UKGDPR and PECR regulations, and integration with third-party platforms. You will optimise database processes, including income reconciliation, Gift Aid processing, and supporter segmentation, ensuring the efficient extraction of appeal and marketing data.

With a focus on data analytics, you will oversee the development of dashboards, KPI reports, and predictive models to drive decision-making. Your insights will support fundraising strategy, campaign performance analysis, and the adoption of data-driven approaches across the organisation.

Additionally, you will manage supplier relationships, ensure compliance with fundraising regulations, and develop risk management policies, collaborating closely with internal teams to support operational excellence.

Who We’re Looking For

We are seeking a driven, creative, and inspirational leader from the Charity Sector. You’ll have led teams within supporter care, database management or fundraising operations. You are a natural at building relationships. You are someone who understands and respects YMCA’s heritage, mission, vision, and overall strategies.

This role reports to the Head of Fundraising and works closely within a vibrant team as well as across the whole of YMCA England & Wales. You will have experience of managing multiple internal and external relationships, and work closely with the Assistant Heads of Fundraising responsible for Public Fundraising and Strategic Partnership.

You are a tech-savvy individual who can streamline workflows and develop tools like the Power Automate for automation, Power BI for data visualization, and AI for advanced data insights.

And you are a champion of learning and growth, you foster a positive decision-making process while encouraging team collaboration and engagement.

If this sounds like you and you are ready to join us on our journey we would love to hear from you!

Please apply today with cv and cover letter and help us continue to build a better future for young people across England & Wales.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.