Administration Volunteers Jobs in London, Greater London

The ideal candidate will be passionate about mental health, possess strong leadership skills, and have a commitment to fostering an inclusive environment.

Duties

1. To manage and further develop East Kent Mind services across Thanet and Canterbury Districts and Faversham, Ash and Sandwich areas.

2. To manage the East Kent Mind staff, conducting and documenting 121s every 6-8 weeks and organising monthly team meetings.

3. To support the success of the East Kent Mind Live Well Kent and Medway contract and other contracts including supporting service development, overseeing client work and data collection, monitoring targets, writing quarterly reports and attending monitoring meetings.

4. To provide supervision for the Project Coordinator at the Kent Community Oasis Garden (University of Kent) conducting and documenting 121s every 8-12 weeks

5. To attend the quarterly Kent COG management meeting at the University of Kent in Canterbury

6. To manage and supervise the Training and Volunteering Lead for East Kent Mind, conducting and documenting 121s every 6-8weeks

7. To work closely with Revival in Whitstable

8. To organise the quarterly programme and ensure delivery of groups, workshops, courses and training across all areas

9. To promote and publicise the service including assisting with developing the quarterly activities programme (prospectus) and monthly newsletter is produced

10. To network with local services (statutory, voluntary, businesses) in Thanet and Canterbury districts

11. To work from East Kent Mind, King Street Ramsgate at least two days a week and ensure cover for Barclays use of building

12. To work from East Kent Mind Umbrella, William Street, Herne Bay one day a week

13. To oversee the petty cash, cleaning and any building issues arising

14. To ensure the development and promotion of training for staff, schools, businesses and organisations across East Kent

15. To manage safeguarding, incidents and risk

16. To ensure regular feedback from clients and use to improve services

17. To research, explore and implement improvements to the service

18. To make a positive contribution to Mind in Bexley and East Kent as a whole

19. To assist with funding applications, tenders and bids

20. To undertake any other duties and administrative tasks which may reasonably be required, as discussed with Line Manager.

21. To adhere to Mind in Bexley and East Kent policies and procedures including (but not limited to) Equality and Diversity, Health and Safety, Confidentiality, Lone Working and Safeguarding.

General Outcomes for Mind in Bexley and East Kent residents

• People recovering from mental health conditions will sustain and enhance resilience to mental distress.
• People recovering from mental health conditions will have improved physical health.
• People recovering from mental distress will gain the confidence and motivation to engage in education, employment and/or volunteering activities.
• People participating in activities will create and own their own pathway towards and with the aim of sustaining resilience and maintaining independence.

The ideal candidate will have previous experience of managing mental health services, experience of working with commissioners and managing contracts including monitoring.
Knowledge of East Kent's networks and communities are essential.

Email CV and supporting statement to explain how you meet each requirement of the job description using examples of your skills and experience.

Closing date; Thursday 24th October 2024
Interview date: Friday 1st November 2024

Location: Stratheden Parade, London SE3

Salary: Hospice Band 3 - £24,236.88 - £26,921.89

Hours per week: 35

We have a fantastic opportunity for a new team member to share their skills, experience and enthusiasm with us, and help us to generate funds for the hospice so we can continue to support our patients in the community.

We’re really proud of our retail team. Together, our staff and volunteers work to bring our customers and donors a great shopping experience and maintain excellent shops.

We are looking for a shop manager to join us. As members of the management team we need people who are motivated to help the shop achieve its targets, and to share this drive and enthusiasm with our team of volunteers.

These roles are HANDS ON! A typical day will include sorting donations and preparing clothing for sale.

This is a hugely exciting time to join the Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.

Let's make every day a chance to create a brighter future for the next generation!

Would you like to be part of the coolest team in town, collaborating with our Outreach and Marketing legends and our friendly customer service team here at The King'sTrust? Together, we'll ensure that our young people get onboarded and engaged in our programmes safely and with style.

Dive deep to uncover any barriers that stand in their way, helping to remove those barriers to enable them to shine and propelling them on their journey towards amazing outcomes. Responsible for a group of young people, for one-on-one support and guidance or just gently pointing them in the right direction. You'll be on a mission to assist with travel expenses and find clever ways to handle their other commitments. You'll champion their support and learning needs with employers, and you'll be the ultimate liaison, working alongside partners like the job centre to ensure that nothing stands in the way of their success!

You’ll also be the guiding light for our employer partners and service providers as we want them to deliver the best experience and outcomes for our young people. High-fives all around! Roll up your sleeves and deliver employability sessions directly to our incredible young people. You'll also help our and volunteers do the same, both in person and virtually through our trusty MS Teams. When we're doing things face-to-face, you’ll need to hit the road and be there in person to help with programme delivery or programme visits to make sure all is running as smoothly as possible.

And if that’s not enough to keep you busy, you’ll also be keeping meticulous records of information and data on our young people, volunteers, and partners. It's all about making sure every step of their journey is accurately reflected in our systems so that it complies with our funding contracts.

We are a massive advocate of Equality, Diversity and Inclusion so it would be amazing if you could lead the charge in creating an environment where everyone feels seen, by implementing a local action plan that supports our big-picture EDI goals. Let's make positive change happen!

Be ready for anything and everything. Alongside all these fantastic responsibilities, you might find yourself wearing different hats and rocking them like a pro, this could even include deputising when the need arises.

Join the King'sTrust Team and let’s make magic happen!

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We are a Stonewall Diversity Champion and an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks by the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

Want to play your part in transforming society?

You're in the right place.

The important stuff 

Location: Bethnal Green, office-based

Salary: £27,500

Permanent, Full-time

Application deadline: Monday 28th October (We interview on a rolling basis and may close the role early if we find the right candidate)

Application pack: Have a look at our Lead Coach Application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

We are now recruiting for a Lead Coach in Bethnal Green  - an outstanding opportunity to work as part of a local church to deliver the Spear Programme.

You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has supported more than 10,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the challenges they face. But we don’t want to stop there.

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

In this role, you’ll be responsible for:

The Lead Coach is primarily responsible for overseeing the training room and group sessions with young people. You will help shape the training environment and will confidently adapt and deliver materials and sessions to work within the group’s development towards work readiness.

Delivery of Spear Programme - Group and 1:1 coaching [60%]

• Preparing and coaching Spear Foundation sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme
• Building relationships with young people on the programme and managing culture, and attitudes in the training room
• Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively
• Handling safeguarding
• Taking a lead on rating the work readiness of the trainees and making sure data is inputted and used correctly on salesforce
• Tracking trainee progress on the dashboards
• Liaising with volunteers for key programme engagement events such as mock interviews and external panels. Leading on briefings and communications with these volunteers

Delivery of Spear Career [20%]

• Delivering weekly Spear Career sessions (including running workshops with past Trainees), maintaining records and reporting on statistics, and creatively developing ongoing relationships with Spear Trainees

Training the Graduate Coach [10%]

• Contributing towards the training and developing of the Graduate Coach by modelling excellent coaching and giving regular feedback

Trainee recruitment [10%]

• Developing relationships with Job Centres and local referral agencies to ensure that the maximum number of Spear Trainees are enrolled on each programme. This involves liaising with referral agencies, active face-to-face recruitment and monitoring recruitment statistics

Continuous professional development

• Continually engaging in professional development, including being part of Resurgo’s wider coaching programmes and possibly supporting on leading internal training such as Grad Coach Training

Active participation in and support for church team and mission

• As the Spear programme is run in partnership with a local church partner, you will establish a strong personal connection with the church to develop the engagement and backing of church members and help build a strong network of supporters for the Spear programme. As part of this you may be asked to speak at church/events and contribute to prayer meetings as per Resurgo’s Christian ethos and the mission of the church

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith
• You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing
• You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further.
• You are confident in giving feedback and having crucial conversations
• Able to lead others effectively
• You are great at building relationships, with solid communication skills
• You are steady under pressure, and able to juggle competing priorities
• You are looking for a varied, hands-on role, where you won't be tied to a desk
• Emotional resilience and good self-leadership in this area. You have a sense of humour and want to have fun at work
• Strong administrative skills, competent and accurate and efficient in typing and work methods

You’ll be employed by St Peter’s Church, who partner closely with Resurgo to deliver the Spear Programme in Bethnal Green

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities:
  • Support and funding to complete your professional coaching accreditation
  • Progression opportunities through professional development 1-1s, and a dedicated Church Partnerships team.
  • Equipping you to have autonomy in your role, through a culture of ‘high challenge, high support’
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat

A couple of things to note:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested.

Resurgo is a charity with a mission to transform society, of which the Spear Programme is just one part. We use our expertise in coaching and impact management to equip other organisations to cultivate change. Find out more about our work here.

We transform loneliness into connection in Tower Hamlets, and with your help we could reach so many more people. As a self-starter with bags of initiative, you are a good all-rounder who is super organised yet open to change. You’ll enjoy autonomy to develop and build your projects, while benefiting from supervision and support. This varied lynchpin role won’t suit you if you have limited work experience, like each week to look the same, want a large organisation with structured progression pathways, or need to know every detail of the job upfront. Part of the role is to anticipate issues and stay one step ahead. This role was created to support our growth, and to fulfil it, you will ensure the smooth-running of our projects and operations, manage events, assist GCP’s Director in their work, support on finance and recruitment and expand our capability as a small but growing organisation.

Do you have a passion for motivating and inspiring young people? Do you have experience of working with young people either as an employee or in a voluntary capacity?

A longstanding faith-based organisation committed to education and personal growth, with a focus on empowering young people, is seeking a dedicated Youth Director. The role involves leading a well-established volunteer programme and collaborating with partner schools across England.

The Contract
* Hours - 37.5 hours per week
* Location - You will be home based when not visiting schools.
* Contract - Permanent
* Salary - £40,000 - £45,500 PA Pro rata
* Work pattern: school terms plus additional weeks in the summer
* Start date: 6th January 2025

As the Youth Director, you will lead the development of service projects for students aged 9-18+, manage resources and budgets, and coordinate volunteer participation.

Key responsibilities:
* Manage resources and prepare a budget for the projects and equipment
* Organise monthly meetings with students, oversee liturgical services, and conduct volunteer training sessions as needed
* Maintain regular communication with partner schools
* Regularly review and update all policies and guidelines

About you
* Recent experience of working (for at least 2 years) with young people as a teacher, chaplain or within a youth retreat centre.
* A strong desire to inspire and work with young people
* Demonstrable organisational skill, with proven record of timely delivery of projects
* Proven decision making and negotiation skills, with the ability to influence stakeholders.
* Proven experience of effectively managing a resource budget.
* Good IT knowledge
* Empathy and understanding of the Roman Catholic.
* Excellent communication and interpersonal skills- written, telephone and face to face.
* The skills to be adaptable to varying demands.
* To be able to build strong relationship

If this exciting and rewarding opportunity is of interest please get in touch now! We are reviewing CV's as they come in. We are happy to discuss the role further and share the full JD.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About Black Thrive 

Black Thrive Global (BTG) evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016. We exist to address the inequalities that negatively impact the mental health and wellbeing of Black people so that the thriving of Black communities is the norm. 

Our guiding principle is that Black communities should be at the forefront of reimagining, redefining and co-creating a society where systemic racism and other oppressive systems have been dismantled so that they have fulfilling lives. We have two priorities – building a Black Thrive Research Institute and embedding race equity in systems change. 

Job title: Head of Finance and Operations  

Reports to: Chief Executive Officer

Manages: 1 x Finance Officer + 1 x Human Resources & Admin Manager + Dotted line management for all staff in different teams with finance and admin responsibilities

Geographic focus: All 

Salary: £50,000 - £60,000 

Hours: 37.5 per week (flexible working available) 

Benefits: 26 days annual leave plus bank holidays, pension contribution 

Purpose of the role 

The purpose of this role is to lead our finance and operations functions and support the Chief Executive Officer (CEO) to implement management systems to efficiently run the business and achieve strategic objectives agreed by Global Black Thrive Board of Directors.  This includes governance, finance, human resources, IT, legal, health and safety, and facilities management. 

This role is strategic as well as multi-faceted and hands-on and will work collaboratively as part of Global Black Thrive’s Senior Leadership Team to

• Develop robust approaches to finance and operations and provide practical support for Black Thrive teams to manage their programmes and projects; and 

• Support staff to take on delegated responsibility for finance, HR and operations and to develop their skills and knowledge base. 

• Develop a Fundraising Strategy through creating comprehensive fundraising plans tailored to the organisation's needs and goals. 

Duties and responsibilities 

1. Support the CEO to manage the organisation and ensure compliance with statutory requirements, including finance, HR, health and safety, data protection, and deadlines for annual returns to Companies House, the Office of the Regulator of Community Interest Companies, and HMRC.
2. Put in place governance and management systems to support the efficient operation of the business, and the achievement of strategic objectives and milestones agreed by the Global Black Thrive Board of Directors. 
3. Support in the development of Black Thrive’s internal Learning and development infrastructure, particularly with the Learning Week.
4. Lead on strategic reviews of organisational policies and procedures and work with the CEO and colleagues to review, update and operationalise policies and procedures.
5. Line manage Finance Officer and lead finance functions, including working with managers to prepare and monitor budgets, ensuring that there are appropriate financial controls and operational arrangements in place (including for outgoing and incoming invoices and grants), liaising with external accounting and payroll providers and training staff as required.
6. Line mange the HR and Admin Manager and support with updating policies, rolling out strategic changes and communicating these companywide.
7. Provide timely and accurate strategic financial management information to enable the Board of Directors, CEO and managers to have effective oversight and make strategic short-term and long-term decisions.
8. Work with others in the organisation and support the Fundraising Strategy. This will also include strategies for creating our own independent funds that are not linked to an external funder.
9. Support the CEO to fulfil their role as Designated Lead Officer for safeguarding, including updating the safeguarding policy, ensuring that it is given effect and maintaining a robust system of Disclosure and Barring Service (DBS) checks and training for staff, associates, consultants and volunteers.
10. Ensure the provision of effective day-to-day administration of HR functions, including induction, training, learning week organisation and appraisal systems
11. Ensure effective management of premises, facilities, and equipment, including maintenance of an asset register.
12. Stay up to date with trends and best practices in governance, finance and operations relevant to Global Black Thrive’s mission.
13. Work with Global Black Thrive Directors to resolve disputes or disagreements that negatively impact on the achievement of objectives.
14. Ensure compliance with legislation and policies relevant to the job role, including equality, safeguarding, health and safety, data protection and financial probity.
15. Produce and deliver presentations, reports and other material relevant to the role.
16. Occasionally work at weekends and in the evenings when required.

Please note: The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your evolving role within the organisation and the overall business objectives of the organisation.

PERSON SPECIFICATION 

Head of Finance and Operations 

E – Essential: requirements without which the job could not be done. 
D – Desirable: requirements that would enable the candidate to perform the job well. 

Qualifications and Experience 

1. Equivalent of a bachelor’s degree in finance, business administration or related fieldE 
2. A minimum of 5 years’ experience in financial and operations in an organisation dealing with multiple and/or complex programmes and partnerships. E 
3. Experience in developing and implementing new systems and processes in start-up environments D 
4. Experience of using online accounting software e.g. Xero and setting up and maintaining financial and administrative systems that are compliant with data protection and privacy laws. E 
5. Experience of fundraising or generating funds for an organisation through grant applications, external funders or through fund raising events and activities. D
   
   ​Ability, skills, knowledge
6. Strong leadership and management skills, with the ability to balance “taking charge” with motivating others and supporting them to grow and develop. E 
7. A good track record of achieving objectives and meeting deadlines. E 
8. Excellent understanding of financial management and controls. E 
9. Knowledge of statutory frameworks relating to governance, finance, HR, health and safety and data protection and ability to ensure compliance.D 
10. Commitment to equality for all people as well as good knowledge and understanding of the experiences of Black people of African and Caribbean descent and a strong drive to address the factors which negatively impact upon their health and wellbeing. E 
11. Commitment to the key principles underpinning the Social Model of Disability. D 
12. Strong analytical and problem-solving skills. E 
13. Excellent communication and interpersonal skills, including conveying complex information adaptable to people from different professional backgrounds and levels of seniority. E 
14. Excellent organisational skills, strong attention to detail, ability to multitask and to manage a heavy workload and competing priorities.E 
15. Ability to work at speed through ambiguity and uncertainty and remain calm under pressure.   D
16. Ability to remain enthusiastic, optimistic and solutions-focused in the face of adversity and to deliver tangible results with minimal supervision.  E
17. High level of digital competence to support strategic and operational goals. D

A Disclosure and Barring Service (DBS) check will be required but we will treat applicants who have a criminal record fairly and will not unreasonably discriminate because of a conviction or other information revealed.

Job Title: Fundraising Officer– UK based
Contract type: Permanent – part time 21 hours per week
Salary: £28,000 FTE
Base: Remote
Reports to: Fundraiser

Do you want to make a difference to the lives of others? Do you want to work with like-minded professionals in a great team?

Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced people thrive in all aspects of their lives at any age. We listen, offer help and guidance and we develop projects that really can make a positive difference.

Rees Foundation delivers learning and development opportunities to public and voluntary sector commissioners, businesses, other agencies, and professionals.

The Fundraising Officer will join the charity during an exciting time as it grows and expands its business development, fundraising and income generation.

This role can be undertaken remotely so we are accepting applications from anywhere in the UK, although you will be required to attend the office in Worcestershire at least monthly.

There will be some UK travel required on occasion so the successful candidate should be willing to travel.

Position Overview

We are seeking a highly motivated and organised individual to join our team as a Fundraising Officer. In this role, you will play a vital part in supporting our fundraising efforts to advance our impact in supporting care experienced people.

The Fundraising Assistant will work closely with the Fundraiser to execute various administrative and operational fundraising activities, manage donor relationships, and contribute to the overall success of our fundraising initiatives.

We’re looking for someone with great people skills, as well as drive, initiative, and determination. You’ll excel in communication, both face-to-face and in writing, with a knack for crafting persuasive funding proposals tailored to various stakeholders. You’ll be diligent with details and accuracy and have a dynamic approach to your work. You will be a natural problem solver, always looking to improve upon current processes to enhance efficiency. You will develop and maintain both internal and external contacts and be able to research and undertake analysis of funding streams, bids, and tenders and support in their collation and submission.

Responsibilities include but may not be limited to:

Prospect Research:

Conduct research on prospective donors, including individuals, corporations, and foundations, to identify new funding opportunities and support donor cultivation efforts.

Communication:

Conduct research and develop compelling fundraising proposals for trusts, foundations, corporations, and individuals. Assist in creating and distributing engaging fundraising materials, including appeal letters, newsletters, and social media content, to captivate donors and promote our fundraising initiatives.

Donor Management:

Assist in maintaining donor records, including contact information, donation history, and communication preferences, using a CRM database.

Donation Processing:

Process donations, issue acknowledgment letters, and ensure accurate recording of donations in the database.

Fundraising Campaign Support:

Assist in the planning, coordination, and execution of fundraising campaigns and events, including mailings, online fundraising initiatives, and donor appreciation events.

Grant Administration:

Assist in the preparation of grant proposals, reports, and other grant-related materials, ensuring compliance with grant requirements and deadlines.

Reporting:

Generate reports on fundraising activities, donor trends, and campaign outcomes to track progress and inform decision-making.

Administrative Support:

Provide administrative support to the Fundraiser, including scheduling meetings, preparing documents, and managing correspondence.

Collaboration:

Collaborate with staff across departments to integrate fundraising efforts with other organizational activities and initiatives.

Strategic:

Work closely with the Fundraiser to develop and implement the charity’s fundraising and income development strategy.

It will be beneficial if you have a working knowledge of the UK charity framework and Fundraising Regulatory requirements.

Joining the Rees Foundation will give you the opportunity to thrive in a diverse and passionate working environment.  You will be able to develop your commercial and Foundations/Trust bid writing and fundraising skills to secure vital resources and contribute to the growth and impact of the organisation. If you are passionate about making a positive difference, we invite you to apply for this exciting role.

Develop the data and IT and systems of a global philanthropy publication on an operational basis.

In this new position, you will be responsible for maintaining our customer relationship management (CRM) software and ensuring the accuracy of the data it contains, our IT infrastructure, and project manage the presentation of data and analytics across the organization. 

Enquiries Officer

Full time, Fixed Term Contract – 9 months

£31,525 to £34,306 per annum plus pension, medical and dental insurance

25 days holiday (plus 3 additional days to be taken between Christmas and New Year)

4pm finish on Fridays

Central London location (Covent Garden) – hybrid working available after induction

REPORTS TO

Enquiries Team Leader

OVERVIEW

The Masonic Charitable Foundation is looking for an experienced adviser to join our frontline Advice, Support & Enquiries Team managing all enquiries via the advice line and electronic/mail channels. Each month we receive hundreds of phone calls and emails from people who need our help. The team’s Advisers are often the first point of contact with the MCF and play a key role in our grants process.

You will need excellent customer service skills, a high level of personal resilience, ability to quickly build a good rapport with callers and be a team player who is willing to support colleagues and prioritise the needs of the team. Previous experience in a comparable role is desirable.

Day to day responsibilities include answering calls and responding to emails from individuals and families for a range of support (including daily living costs, health and care and education), liaising with our Advice and Support Advisers and Visiting Volunteers, awarding grants for counselling and consultations and keeping the grants system up to date.

The team is based in our central London office on the edge of Covent Garden, with hybrid working available

Please note this job is subject to a basic DBS check.

MAIN DUTIES

· To answer calls and voicemails professionally and courteously, providing an excellent first impression of the charity

· To make an initial assessment of each enquiry to determine likely eligibility for support and to manage expectations appropriately

· To accurately record details of enquiries on the grants system

· To process small grants to enable applicants to access medical consultations and Mental Health Assessments

· To signpost applicants to other sources of advice as appropriate

· To work effectively as part of the team, collaborating and supporting colleagues

· To act as the first point of contact and to build and maintain excellent working relationships with our Provincial contacts

PERSON SPECIFICATION

Essential

· Previous experience of working/volunteering within the charity, advocacy or social sector, or a grant making organisation

· Excellent customer service skills

· Polite and calm telephone manner

· Ability to tailor communication to suit audience

· Ability to diffuse high-emotion calls

· Able to quickly establish rapport

· Strong written skills – ability to communicate in a clear and concise manner

· High levels of emotional intelligence and personal resilience, some callers will be distressed and their circumstances can be distressing

· Ability to work well under pressure

· Organisation and effectiveness

· Prioritisation

· Meeting deadlines

· Attention to detail

· Team working

· Ability and willingness to put the team first

· Supporting and collaborating with colleagues

· Build and maintain effective working relationships

· IT, particularly MS Office applications

Desirable

· Experience of working on an advice line, helpline, contact centre or similar

· Previous customer-facing role

· Working within an advisory role

· Experience of working alongside volunteers.

· Administration

HOW TO APPLY

Please submit both a CV and covering letter explaining why you are interested in the role and how you meet the person specification

Senior Peer Support Development Officer – North West

About Kinship:

Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 

Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported. 

Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.

It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first. We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish. 

That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.

About the Team

The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.

By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.

As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.

In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.

 About the role

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment. Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

Who we are looking for:

We are seeking an individual located in or around Greater Manchester, and willing to travel across the North West of England who possesses the drive, passion, and skills to:

· Establish new Peer Support Groups across a diverse range of communities

· Supervise a small team of Peer Support Development Officers

· Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives

· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community.

· Maintain current Peer Support Groups, taking the lead from the national Hub.

· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.

In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick start a thriving peer support group.

As you establish new groups, you will provide training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.

We are ideally looking for candidates based in or around Greater Manchester but willing to work initially across the whole of the North West. This role may involve working to establish groups in West Yorkshire and into North Staffordshire.

A valid driving licence and access to a vehicle for work purposes are essential, as this role may require travel across London and its periphery to reach areas in need of dedicated support.

Key responsibilities: 

Service delivery:

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.
• Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency.  Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to new groups. 
• Recruit and retain support group leaders to develop their peer support groups.
• Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running and promoting a group).
• Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment and community.
• Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community. 
• Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups.
• You'll collaborate closely with the ‘Hub’ team to provide a joined up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support.
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners. 

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required.

Management and supervision: 

• Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
• Oversee tactical development of new sustainable groups in your area and your team.
• Help set clear objectives to achieve targets and outcomes.
• Actively encourage personal development and learning.
• Increase efficiencies and impact across the team.
• Ensure good team induction processes and systems are in place.
• Role model Kinship values. 

Team culture:

• Act in the best interest of Kinship and the families we support.
• Maintain and contribute up to date understanding of kinship care.
• Deliver effective administration with attention to detail and keeping to deadlines.
• Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
• Actively contribute to delivering and evidencing a high performing service.
• Take responsibility for your ongoing continued professional development.
• Work in line with the Kinship values.

 Knowledge, abilities, skills and experience (person spec):

 Essential: 

• Experience of team leadership or line management and supervision of a small team and managing performance to deliver targets effectively.
• Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.
•  Experience developing peer support communities.
• Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers. 
• Proven experience of ensuring outcomes and impacts of services is evidenced through high-quality data collection. 
• Evidence of delivering training/support to volunteers,
• Strong facilitation skills and essential experience of peer support or user led groups with charity beneficiaries. 
• Understanding of safeguarding particularly around vulnerable families. 
• Excellent communication and engagement skills, with good attention to detail.
• Full driving licence and use of a car for work purposes.

 Desirable:

· Lived experience of kinship care.

· Understanding of children’s social care.

· Digital community building (Facebook / WhatsApp etc).

· Full, clean driving licence/own car.

 General characteristics and attributes:

· Flexible and willing to travel for work across England and Wales.

· Drive and have access to a vehicle.

· Commitment to the values, aims and objectives of Kinship.

· A real commitment to equity, diversity and inclusion within your role and a respectful approach to working with people from a range of backgrounds.

· Good standard of written and spoken English.

· Permission to work in the UK.

· Able to remain focused on the primary task of establishing new peer support groups, ensuring that more kinship carers have access to high-quality peer support.

Equality Diversity and Inclusion 

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Candidate Application Information

Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:

Closing date: 1 November 2024 12:00 pm

Interviews:  1st Interview Week Commencing 4 November

2nd Interview Week Commencing 11 November

We reserve the right to close this vacancy earlier than the stated deadline.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.

Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply.  Please let us know if we can help and remember that you can request information in large print or in a different format. 

The London Programme Coordinator will be responsible for managing a caseload of up to seven partner schools, attending and coordinating weekly tutoring sessions, developing relationships with pupils, school staff and volunteer tutors and collecting data for monitoring and evaluation purposes. This role plays a crucial part in overseeing the quality of face to face and online tutoring sessions to ensure effective and impactful programme delivery. 

Duties and responsibilities 

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage and effectively communicate with all key stakeholders: schools, pupils and volunteer tutors; leading weekly face to face and online tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of both face to face and online tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery.  
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers.
• Update and maintain Action Tutoring’s database, including collecting data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and end of programme surveys. Reporting regularly on key performance indicators.

Qualifications and experience criteria:

• Experience working with volunteers and/or young people
• Proficiency in Microsoft Office
• Bachelor’s degree or equivalent relevant work experience
• Strong written and verbal communication skills
• Evidence of ability to prioritise and manage administrative tasks

Reports to: London Programme Manager

Salary: £26,368 + £2,271 London weighting per annum

Contract and hours:  Permanent, full time contract (37.5 hours)
We offer flexible hours 9.30-4pm as core hours.

Closing date: Thursday 31st October 2024 at 9am.
 
Interviews: Friday 8th November 2024
 
Start date: Monday 16th December 2024
 
Place of work: Home with regular travel to schools in London
 
DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce.  
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply. 

For more information on the role and information about Action Tutoring, please see the attached job pack.

ESOL Coordinator Vacancy

Learn English at Home (LEAH) is looking for a motivated, dynamic, and flexible individual with experience in the community, voluntary, or education sectors to join their team. You should have a background of working with people from diverse communities who have limited English.

The ideal candidate will have experience in assessing learners for ESOL, coordinating and supervising volunteers, and organising workshops and classes. Strong communication skills, both written and oral, are essential, as well as the ability to work independently, prioritise tasks, and manage multiple responsibilities. IT literacy and the ability to monitor outcomes using databases are crucial. 

You should be adept at working independently both face to face across our boroughs and online. While also being a team player who can help the team meet its targets.  An ESOL qualification or relevant equivalent would be desirable, along with knowledge of local services and demographics.

Location:  UK, if based in or near London, office attendance would be desirable

Duration/Hours: 6 months with 1-2 days per week (can work flexibly around studies or other commitments)

Start date: November 2024

Wage: London Living Wage (£13.15 per hour) See internship programme document for further details. Please read ISEAL Internship Programme for more information 

ISEAL is offering an exciting opportunity for a part-time internship in its Policy & Engagement team to get insights in a sustainability focused policy setting and support the work on China. The internship provides valuable learning across a range of administrative, logistics, and research support.

ISEAL supports sustainability standards and similar market-based sustainability systems to improve their impacts on people and planet.

The ISEAL Policy and Engagement team focuses on understanding the latest policies from around the world to support governments and businesses to achieve greater sustainable development outcomes. The Policy and Engagement team's key goal is to support achievement of ISEAL’s strategic objectives around credibility and the role of voluntary sustainability standards and related systems by working with policy-makers and businesses and those that influence them. We also track and analyse emerging policy issues of relevance to ISEAL and its Community, build partnerships and engage in outreach to support ISEAL’s engagement goals of broadening the applicability of ISEAL’s credibility tools and supporting effective use of credible sustainability systems.

In China in recent years, policy makers and business leaders have been increasingly focusing on green and high-quality growth and China's role in developing and using sustainability standards and guidelines to support this development approach. Through technical expertise aligned to economic trends and policy priorities, ISEAL is keen to support Chinese standard setters, policy makers and other stakeholders as they grasp opportunities to use and manage credible sustainability standards to achieve important goals like greening trade and finance, and strengthening sustainable production and consumption.

The ideal intern candidate will bring existing skills in research, show good organisation ability and, ideally, have relevant language skills and a keen interest in policy and trade issues, especially pertaining to the Chinese context. We are looking for someone who is versatile, with good people and communication skills and comfortable working in a dynamic environment with multiple tasks and activities to support.

Key learning areas we will offer:

As intern you will report into the Policy & Outreach Manager and play an active part in ISEAL´s activities involving China and Chinese stakeholders:

• Support quarterly China-focused ISEAL community member meetings, including preparation work for the meeting, logistics, setting up slides, taking notes and help address any follow up actions
• Participate in meetings with organisations as part of ongoing collaboration, including any logistics, note taking and support follow up actions
• Help identify relevant stakeholders and ways of supporting their sustainability goals
• Support on general administration of policy and engagement work
• Depending on Chinese language skills, help review translations of materials in simplified Chinese
• Join policy and engagement team meeting for exposure to wider policy work at ISEAL

Competencies required

• Good organisational and administrative skills, including ability to schedule meetings, set up virtual calls, take notes and keep information up to date
• Good time management and ability to organise multiple simultaneous tasks efficiently with good attention to detail
• Excellent written & spoken English, with proven ability to write clearly and concisely
• Comfortable communicating with international stakeholders in online and in person setting (e.g. webinars, workshops etc)
• Confidence in using the Microsoft Office suite, familiarity with virtual meeting tools (e.g. MS Teams, Zoom, etc)
• Academic or other background in policy, politics or sustainability
• Interest in social, environmental, and economic sustainability
• Ideally, mandarin speaker with native fluency and with ability to read simplified Chinese at advanced level
• If language proficiency in Mandarin / Chinese is at lower level, in-depth knowledge of Chinese political landscape may be sufficient

Additionally desirable

• Some understanding of, sustainability standards and certification, which may have been gained in academic, internship, employment or voluntary settings

About ISEAL

ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on our website. 

ISEAL´s culture and how we will help you thrive

Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.

These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.

The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.

How to apply

Deadline for applications: open but with first interviews in from mid-October

Enquiries about the role can be directed to recruitment(@)isealalliance(.)org.

Please note we will not individually contact applicants unless they are shortlisted for interview.

Interview process

Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)

First interviews (Teams): ongoing

Pre-interview timed exercises (between 45 minutes from home): w/c 21 October

Panel interviews (Teams or in person): w/c 21 October or w/c 4 November

Decision: by 18 November

Accessibility

If candidates required additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests.

Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises