Admin Jobs

Summary

Summary

• Supervising, checking, authorising and peer reviewing the work of Pension Administrators and other Senior Administrators.
• Dealing with enquiries/calculations of a non-routine or complicated nature, with guidance from the Team Leader(s).
• Assisting with the general running of the Department and carrying out other duties as may be required.
• Providing cover for the pensions helpline and pensions and contribution mailboxes, dealing with member and employer queries that arise.
• Calculating benefits on leaving, retirement, death and transfer out/divorce
• Producing statements of contributions and annual benefit statements for scheme members.
• Carrying out the day to day administration of the voluntary contribution arrangements and transfers between AVC schemes.
• Line management of Pension Administrators, including training, development and performance reviews.

Summary

• Respond to general enquiries about the Racial Justice Unit grants programme.
• Encourage timely submission of grant documentation, reports, payment claims, and any additional paperwork requested by project teams.
• Maintain timely and efficient processing of grant acceptance paperwork, so that all documentation is submitted on time, is complete, and is filed correctly.
• Create, maintain, and update pipeline trackers for RJU funding stream.
• Support with any administrative processes required to prepare grant records for migration to a new Grants database.
• Act as the first point of contact for enquiries relating to Racial Justice Unit grant
  administration, dealing directly with them where appropriate or directing them to appropriate member of staff.

• Substantial hands-on administrative experience, ideally in a grant-making environment, or on a high-profile programme involving multiple stakeholders.
• Experience in developing, implementing and maintaining effective administrative systems and processes.
• Experience of building excellent relationships and communicating effectively with
  staff and external stakeholders at all levels.

• A salary of £16,691 (FTE £33,382) per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
• Flexible working hours and location, with an expectation of just 1 day per week in our office in Westminster
• Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

About Nordoff and Robbins

We stand for music and believe in the value of music for all people in our society. Every day we use the power of music to enrich the lives of people affected by life-limiting illness, trauma, isolation, social exclusion or disability.

Our goal is to bring more people together through the power of music. We can only do this if we pioneer creative new approaches to marketing, communications and digital that help us engage more people and grow our fundraising.

We need courageous, curious, agile, innovative change makers and music lovers like you to make this happen.  This role is your chance to help us achieve our ambitious goal of transforming more people’s lives through music.

The culture

If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together and collectively come to work with strong backs, soft fronts and wild hearts, we could be your next team.

Could this be the place for you?

If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!

About the role

Music Services is the delivery arm of Nordoff Robbins and encompasses the provision of music therapy and related activities including education, training and research. The Music Services Administrator will work  closely with the Regional Manager and alongside other Music Services Administrators to ensure that the reception and admin function is well run, organised, efficient and effective, and that clients, visitors and callers have a positive experience when they spend time with us. Many of our clients lead challenging lives and include vulnerable children and adults. This role is therefore subject to a basic DBS check.

We are also looking for you to:

· Be a confident, clear, honest communicator, able to speak to a variety of internal and external stakeholders

· Have a collaborative work ethic and ability to engage positively with all stakeholders 

· Have a professional approach and ability to work without close supervision 

· Produce work with accuracy, diligence and attention to detail 

· Effectively use Microsoft Office (Outlook, Word, Excel)

· Be mission led and values driven, putting the client front and centre of what we do

· Be flexible, adaptable, proactive, thoughtful, decisive and recognise opportunities for improvements and share these with the team

What we offer:

· The ability to support work in over 50 Partner Organisations

· Direct support from and working alongside the regional management team

· The ability to work flexibly and remotely in this role

· You will work day-to-day in our wonderful centre in leafy North London.

3 best things about the job (in our humble opinion)

· You will be witnessing examples of the impact of music therapy continually, as you engage with 16 therapists in the team and develop an understanding of how music therapy services function in a wide range of settings.

· You will be fully supported as you learn and develop in the role and able to learn from very experienced colleagues

· You will get to work with all areas of the organisation, especially the fundraising and communications team, and have the opportunity to support at our award winning events.

Don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity and especially music therapists to help bring awareness of our mission, vision and achievements to the world.

· A salary of £28,098.40 plus £1,500 London Weighting (Total salary £29,598.40) per annum pro rata

· Pension scheme

· 31 days annual leave plus 8 bank holidays per annum pro rata

· EAP (Employee Assistance Programme)

· Salary sacrifice benefits including cycle to work

· A true People First charity with training and career development at our core

· An inclusive culture – and lots of music!

·       This role is a 6 month fixed term contract, full time, working 5 days per week, 4 days in the office and 1 day working from home.

We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:

1: ACCESSIBLE TO ALL

Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins.

2: PROVIDING EQUITY OF OPPORTUNITY

Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need.

3: DIVERSE ENGAGEMENT

Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.

4: BE FREE FROM DISCRIMINATION

To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.

5: BE VIGILENT, PROACTIVE AND RESPONSIVE

To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students

Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life.  We are growing to expand who we can help to other geographical areas.  

We are looking for an Administrator to work closely with our management team to assist, develop and manage the Charity administration to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you.  

In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support.   

About the National Garden Scheme

The National Garden Scheme gives visitors unique access to over 3,300 exceptional private gardens in England, Wales, Northern Ireland and the Channel Islands and raises impressive amounts of money for nursing and health charities through admissions, teas and cake.

Thanks to the generosity of garden owners, volunteers and visitors we have donated a total of £70 million to nursing and health charities. Founded in 1927 to support district nurses, we are the most significant charitable funder of nursing in the UK and our beneficiaries include Macmillan, Marie Curie, Hospice UK, the Queen’s Nursing Institute, Carers Trust and Parkinson's UK.

The National Garden Scheme doesn’t just open beautiful gardens for charity – we are passionate about the physical and mental health benefits of gardens too and we fund projects which promote gardens and gardening as therapy.

About the Administrator

At the National Garden Scheme a small central office with a team of 13 is the hub for a wide range of activity involving hundreds of volunteers, thousands of garden owners and a large audience of beneficiary charities, suppliers, supporters and partners, and members of the public who want to visit gardens and engage with the charity.

The administrator is the first point of contact for many of these, being responsible for answering the main telephone line and managing the general email inbox. They are also responsible for managing the office environment on behalf of their colleagues.

In normal years, they also carry out the administration of certain annual events and projects including our annual lecture and presence at the Chelsea Flower Show. 

The right candidate ideally will have some experience as an administrator or receptionist and will be comfortable in a busy, hands-on and varied role. The key requirements are efficiency and excellent communication skills, this is a role for a meticulous, problem-solving people person. They will also be self-motivated, with the ability to work closely with colleagues in a small head office team, as well as with volunteers in the wider National Garden Scheme network. 

Key responsibilities

Receptionist and office administrator

• Manage the main telephone line, ensuring a polite and efficient first point of contact.
• Manage the central email account, responding directly or passing requests to colleagues.
• Manage and procure office supplies such as stationery.
• Manage incoming/outgoing mail, courier collections/deliveries and costs.

Administration of shows and other annual events

• Managing the booking of venues and ensuring that staff and volunteers are briefed on their role at the show/event. 

Administer National Garden Scheme merchandise

• The National Garden Scheme has a small range of branded merchandise such as aprons and tea towels whose primary purpose is promotion. Merchandise is managed by the Head of Marketing.
• The administrator is responsible for monitoring stock levels and placing orders when appropriate.
• They are also responsible for liaising with the fulfilment house over any queries to do with orders and dispatch.

Other duties include:

• Work flexibly as part of a small office team, providing appropriate support for different colleagues and undertaking tasks as necessary.
• Manage the Chief Executive’s telephone line when he is out of the office.
• Prepare with the Chief Executive the agenda for monthly team meetings and record the minutes.
• Attend national garden shows (e.g. Chelsea) and other events as required. 
• Protect and enhance the organisation’s public reputation when speaking on its behalf.

Benefits:

• 28 days holiday (inclusive of public holidays), subsequent increases up to 33 days.
• Permanent, full time role, 35 hours a week – 9am to 5pm with one hour lunch break.
• Attractive work environment - office is based in a National Trust property, Hatchlands Park, East Clandon, nr Guildford GU4 7RT

Person Specification

Skills

Essential/Desirable

Confident knowledge of Microsoft Office suite

E

Knowledge and experience of databases, preferably CRM

D

Experience as an office administrator

D

Experience as a receptionist

D

Personal Skills

Efficiency and reliability

E

Excellent interpersonal skills

E

Excellent oral communication skills

E

Accuracy and attention to detail

E

Ability to prioritise and work to strict deadlines

E

Car owner and driver

E

PLEASE APPLY ONLINE AND MAKE SURE YOU UPLOAD A SUPPORTING STATEMENT/LETTER WITH YOUR CV.

We have an exciting opportunity for a Service Delivery Assistant to directly support one of our Caseworkers by providing administrative support and assistance, working 15 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

Due to the requirements of the role, you will be required to work from the Southampton office for all shifts.

As a Service Delivery Assistant you will:

• Assist the caseworker in answering the telephone and contacting clients as required
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards
• Assist the caseworker with navigation around the building, including greeting outside the entrance and escorting to desk.
• Communicate with victim's in a written format, including text, email and letter under the guidance of the caseworker.

You will need:

• Effective verbal/written communication and numerical skills.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent record keeping skills with a focus on quality and accuracy.
• Experience of working in a client focused service area or setting.
• Understanding and knowledge of equal opportunities and diversity

Please see attached Job Description and Person Specification for further details.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Job title: Programme Administrator x 2

Term: One full time, permanent / one full time, one-year fixed term contract with option to extend

Salary: £29,120

Location: Victoria, London – hybrid (working one to three days in the office each week)

Closing date: 12 noon, Monday 9 December 2024

Interviews: 16 and 17 December 2024 (held online)

NHS Providers’ development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for an additional programme administrator to take responsibility for the efficient event and logistics administration of this work to deliver high quality training and support for our members. This activity is delivered virtually, in-person or hybrid.

This is an exciting opportunity to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development programme. The individual should enjoy working in a fast paced environment, be a good communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team, along with being insightful and organised with a keen eye for detail.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.

Please also complete the online interactive equal opportunities monitoring form as part of your application.
 

NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.

The purpose of this role is to support the Corporate Development team administratively in maintaining existing relationships and developing membership, sponsorship, and partnership opportunities. The Corporate Development Administrator provides essential and proactive support to the corporate team in our efforts to raise annual budget targets, through the smooth running of our administration and finance processes.

The successful candidate will have the following: 

• Good experience in an office administration role providing support to a team.
• Strong organisational skills and the ability to prioritise multiple tasks.
• Exemplary customer service skills in a busy environment and dealing positively with stakeholders to support their needs.
• Highly literate and numerate with a good understanding of Microsoft Office as well as customer database tools (for example Tessitura or similar).
• Strong time management skills and keen attention to detail especially when working with finance and expenses.

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Monday 16th December 2024 at 10:00am

About the role

Are you passionate about delivering excellent service and creating meaningful connections? We are seeking an enthusiastic Membership Administrator to join the Royal College of Obstetricians and Gynaecologists (RCOG).

In this role, you’ll be at the heart of our efforts to support and engage with a diverse and global membership. Your work will contribute directly to the College’s mission of improving women’s healthcare worldwide. From processing membership applications and renewals to supporting our prestigious ceremonies, you will ensure our members feel valued, connected, and supported.

In this role you will have an opportunity to:

• Provide first-class membership administration, including upgrades, renewals and maintenance of records
• Support members through the membership helpline and inboxes, ensuring timely and effective responses
• Assist in organising and delivering membership ceremonies, fostering lifelong connections with members
• Ensure compliance with GDPR and data protection principles while managing member information.

For the full list of key responsibilities, please check the recruitment pack.

At RCOG, we are a values-led organisation dedicated to innovation, inclusivity, and excellence. Join a team that thrives on collaboration, mutual respect, and a shared passion for making a positive impact.

About you

This position is well-suited to an organised, proactive and customer-focused professional who enjoys building lasting relationships and working in a dynamic environment.

Requirements:

• Proven experience in customer service or membership administration.
• Effective organisational skills with ability to manage multiple priorities and manage time efficiently
• Effective interpersonal and communication skills, with the ability to interact professionally with diverse stakeholders
• Confident user of Microsoft Office and experience with CRM systems (IMIS or similar is a bonus)
• A positive attitude with a commitment to providing outstanding service to our members.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Closing date: 10.00 am on Monday 9 December 2024
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• We will be interviewing candidates in the week commencing 16 December2024.
• Please note that the start date for this role is January 2025.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

Are you looking for a dynamic and rewarding role working in an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

We are looking for a Service Administrator

Salary: £21,000 - £24,000 per annum

Work Location: Based at one of the Advance Women’s Centres (West, North or East London)

Working Hours: 35 hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.

The role:

In your role as the Service Administrator, you will be working with a team of Community Keyworkers, who cover a range of designated North, East and West London boroughs. The Minerva service provides holistic one to one community support and advocacy services to women who are being supervised by the National Probation Service (NPS) and your role will be to ensure the smooth running of this essential service.

What you will bring:

The successful candidate will be a skilled administrator, who can work efficiently to tight deadlines and under pressure. They will have strong interpersonal communication skills, working with a team geographically spread across London and handling referrals from external stakeholders, allocating them accordingly.

In short, you will have:

• Experience of office management, co-ordination, and administrative skills
• A relevant qualification or comprehensive working knowledge of Microsoft Office, Outlook, Excel, and Access
• Knowledge of issues facing women offenders and those at risk of offending, both in and out of the Criminal Justice System.
• Experience of maintaining case management systems, data systems and producing regular monitoring reports
• Experience of multi-tasking and prioritising, remaining calm under pressure or in stressful environments

What we offer:

• 30 days holiday plus public holidays pro rata, and a day off for International Women’s Day
• Pension scheme
• Access to our Employee Assistance Programme
• Staff away days

In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career
 

Please note that any offer of employment will be made subject to references, confirmation of the right to work in the UK and satisfactory enhanced DBS check.

Are you highly organised, resourceful, and passionate about making a difference? The Baobab Centre is seeking an Operations and Admin Assistant to support our vital work with young asylum seekers and refugees.

In this varied role, you’ll work closely with the Operations Manager and admin team to ensure the smooth running of our Centre by managing administrative tasks, assisting with IT and communications, and supporting operations and fundraising initiatives. You’ll also play a part in amplifying the voices of our community through social media and helping with community engagement activites.

If you’re a motivated individual with strong administrative and IT skills, a commitment to human rights, and an interest in supporting vulnerable young people, we’d love to hear from you.

This role is for 3 days per week depending on your preference. Working on Wednesdays is essential to provide reception cover.

ABOUT US:

The Baobab Centre is a non-residential therapeutic community that supports young asylum seekers and refugees who have experienced human rights abuses and have sought asylum in the UK as unaccompanied minors. Our two focus areas are rehabilitation and justice.

Please read the additional information below alongside the full Job Description and Person Specification attached.

Mental Health:  All of the young people Baobab supports suffer significant mental health and developmental difficulties and many function in an unstable and more immature way than their chronological age. Due to their experiences it takes time to gain trust from the young people in our community. As a core member of our team, you will understand the impact of specific human rights abuses on the development of children and young people in exile and their individual experiences of loss, trauma and grief on their mental health and well-being. 

Baobab’s Model: Please read the accompanying ‘Baobab Clinical Context and Model’ document for a detailed introduction. It often takes a significant amount of time to understand Baobab’s model of working, which aims for rehabilitation and justice through attending to both the internal and external world of each young. It is important that you strive to have an insight to the experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre. It is also important that you understand the ways in which UK society and policy impacts on young asylum seekers (including invisibility, marginalisation, discrimination, and the fact of waiting in uncertainty for a long time).

Multi-disciplinary Working: Baobab aims to be a reflective, thinking organisation and we place a high value on shared thinking time, sharing responsibilities and working together with others. A key aspect of the role is communicating and working in a holistic way.

At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power. 

Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, had traumatic journies and who are often here alone, to find community and connection, have a space to be a young person and access support in addressing a whole range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people. 

In this important role you will support our Head of Finance to ensure that the finances of Young Roots are managed effectively and efficiently. Responsible for the day to day processing of financial transactions, while ensuring compliance with Young Root’s  policies and procedures, you will ensure that staff and trustees have accurate information to monitor our income and expenditure.   

Please see the job pack for full details. 

Are you passionate about inspiring the next generation to get cycling? The Bikeability Trust has an exciting opportunity for a Helpdesk Support Administrator to help support the Bikeability industry with enquiries relating to the Trust’s digitised systems. 

We are looking for a proactive, highly-organised individual with excellent customer service skills to join our friendly, working remote team in the UK. Note we cannot accept applicants for remote working outside of the UK.