Volunteer Programmes And Operations Manager Jobs in Ealing, Greater London

ABOUT THE ROLE

This is a new post within this service area in which we are seeking an ambitious, person-centred leader to join our team in Royal Borough of Kensington and Chelsea (RBKC) as a Service Manager. In this role, you will report to the Area Manager, and you will manage multiple dispersed services across the RBKC region, managing a team of 9 support workers. 

The service provides 154 units of accommodation to people experiencing homelessness and who have complex needs. The services are spread across the area and are 24 hour supported accommodation sites. You will lead your service to comply with the needs of our commissioners, residents, and organisation, whilst supporting staff to create a Psychologically Informed Environment (PIE). You will have overall responsibility for your service to deliver high quality service delivery, performance, and improvements. 

We are looking for someone who is experienced in supporting those who face multiple and complex needs, ideally homelessness. We actively encourage applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. We have a team of EDI Ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

Shift Pattern: 37.5 hours per week, Monday to Friday in the face to face service, you will also partake in our out of hours on call duty and may be required to work flexibly to meet service needs and requirements.

What are we looking for?

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Previous experience in people management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What would we like, but not essential?

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management/Leadership

• Manage the end to end employee lifecycle of staff, providing advice, guidance and support as required
• Facilitate the team in identifying solutions to challenges presented in relation to all elements of service delivery
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment

Service Delivery

• Manage the overall day-to-day operational delivery of the service and work directly with colleagues, residents, and participants, as well as other stakeholders to provide a high-quality holistic service which meets the needs of all stakeholders
• Ensure service responsibilities and requirements are carried out effectively
• Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct

Risk Management, Information Management, and Case Recording 

• Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate
• Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team

Property and Housing Management

• Create and manage a welcoming, psychologically informed home environment for residents and participants, ensuring a continuous focus on safety, health, and wellbeing
• Ensure the accommodation in which residents live is clean and maintained to a high standard, in line with SIG’s property standards and meets all legal and statutory health and fire safety requirements to operate safely, effectively, and efficiently
• Ensure a provision of a high-quality housing management service to residents

Financial Management

• Manage the service’s budget and review monthly management accounts; manage set budgets effectively and ensure resources are maximised
• Maintain financial management within the service, including but not limited to, invoice management, arrears management, management of petty cash, and expense claims

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

The Senior Volunteering Officer will help us to explore and develop new approaches to volunteering within the NHS. This role is focused on supporting our volunteers that are based within Imperial College Healthcare NHS Trust services across the North West London Community and to develop new volunteering roles that focus on health challenges within the community.

You’ll provide a high quality experience to volunteers that are located within our community sites, by working with Trust staff and partner organisations to develop new roles that improve the experience to our patients within these clinical services, to identify new locations and roles, to develop our volunteering offer within Imperial College Healthcare NHS Trust.

This role will work with the Trust to develop new approaches to volunteering, with a particular focus on designing, launching and evaluating volunteer roles that could bring system change to wider health inequalities.

Additionally, you’ll focus on our volunteer community, ensuring that our volunteer community is as representative of the wider population, and seek to engage groups with a particular focus on the Core20plus5 groups.

Main Tasks:

Provide leadership and support to enable a high quality volunteering experience within Trust Services within the North West London Community

Work in partnership with wider charity teams, to identify areas to link up work around the population health programme of work and identify appropriate volunteering opportunities

Working in partnership with the volunteering team, provide tools and approaches to understand our volunteer community.

Exams Assistant
£32,642 pa plus excellent benefits
Aldgate, London
35 hours per week

As Exams Assistant you will support the day to day running of the examinations with a particular focus on question bank management. You will be working with the Examinations Team and examiners across all specialties. This will include supporting examiner panels to organise and run question writing sessions and ensuring that question banks remain up to date.

You will also have a number of other examination-related duties, including – but not limited to – processing applications, invigilating at examination and collating examination results.

The College offers Fellowship examinations in 17 different pathological specialties, supported by the Examinations Team and a panel of volunteer examiners from the College’s Fellows for each specialty. The examinations are run both online and in person. 

The Royal College of Pathologists is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.

The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.

We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.

We may close this vacancy early if we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Closing date: 9am Monday 30 September 2024.
Interviews currently scheduled to happen Monday 14 October 2024

Please note that this role is based at our Old Windsor centre.

Our expert team of canine behaviourists provide behavioural support and advice to teams within Battersea, members of the public, and the rescue organisations we work with around the world. The team design and help implement behaviour modification and training plans for dogs whilst coaching members of the canine care groups through the practical day-to-day steps. They also assist with behavioural and welfare assessments of animals who come into our centres and are on hand to help manage and provide further support with dogs with more complex behavioural needs. The team provide support to dogs during their stay at Battersea, and are also available for continued advice after rehoming.

We are now looking to recruit a Canine Behaviour and Training Advisor for our team in Old Windsor. Within this role, you will work with our operational teams in the assessment and welfare of the dogs in our care and in the provision of behavioural training and advice for staff, volunteers, customers and external organisations. You will be working as part of a care group to create behaviour modification plans, support with handling difficult dogs and make recommendations, along with the individual care group, for individual dog outcomes.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our dogs and cats:
We are here for every dog and cat. Within our operational roles, this means providing the highest level of care and husbandry to our animals. Every day will be different and will sometimes involve emotionally challenging situations. Battersea has created an ethos of open conversations and carefully curated wellbeing initiatives to support our employees handling these scenarios. It is also important to note that the role is very physical and does involve a lot of manual tasks which are required to provide the exceptional standards of care to our animals. We ask you consider these aspects of the role carefully before applying.

Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 17th October 2024
Interview date(s): 24th & 28th October 2024

For full details, please download our recruitment pack.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Health Partnerships Manager

Permanent

Salary: £38,000 - £40,000 per annum, depending on experience, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're currently required to come into the office a minimum of 2 days per week, currently Tuesday and either Wednesday or Thursday.

Closing date: 5pm, 18th September 2024

First interviews online: 30th September or 1st October 2024

Second interviews in-person (if needed): 8th October 2024

An exciting opportunity for a Health Partnerships Manager has arisen at World Cancer Research Fund. 

World Cancer Research Fund champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed choices to reduce their cancer risk.

We are seeking a Health Partnerships Manager to play a key role delivering on our strategy to support health professionals, with responsibility for developing partnerships and marketing campaigns which progress this work and widen its reach. The role also line manages the Health Information Officer and supports the development and marketing of our cancer prevention information and support for the general public.

The successful candidate will have extensive experience of clinical/public health stakeholder engagement at all levels and of developing successful partnerships with other organisations. An in-depth understanding of the UK health sector and the educational landscape for health professionals is essential.

They will have a proven track record of developing marketing campaigns for health professional and consumer audiences, collaborating with creative specialists and deploying and optimising a range of cost effective marketing methods. Their understanding of good practice in developing evidence-based health information will enable them to support accurate and engaging communication across digital and print.

They will be skilled in communicating verbally and in writing and use their interpersonal skills to build and maintain fruitful working relationships internally and externally. They will be a strong project manager, deadline and results focused, with the drive to reach new audiences with our important messages and support. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

This is an exciting opportunity to help Good Company realise it’s vision of creating a poverty-free future for our community through the development and delivery of an effective fundraising strategy.

Main responsibilities

· Development and implementation of a fundraising strategy including a portfolio aimed at generating in the region of £500,000 per annum, building on existing fundraising activities and developing new fundraising initiatives.

· Use the portfolio indicators to enable us to make informed projections regarding future income.

· Be proactive in identifying, engaging and building good relationships with prospective corporate donors, successfully securing them as funding partners. Deepen our engagement and grow our relationship with existing corporate donors.

· Work with the team to develop our church and faith partnerships to ensure these are increased, ongoing and become regular supporters.

· Explore and implement ways of promoting Good Company and its projects to successfully attract individual donors, some of which will be in the high value supporters' field alongside provide regular communications to current funders and run one off campaigns.

· Explore and increase our income from grant giving trusts and foundations. At times working in fundraising partnerships with support of external consultants and colleagues across the wider Trussell Trust network

· Implement a CRM system to oversee the above aspects.

· Share best practice and learning from other charities across the Trussell network.

· Support our partnership work with other Trussell based foodbanks in Surrey to address poverty.

Through this new organisational role, you will proactively create and grow fundraising income opportunities with individuals, community groups, the faith sector and grant giving trusts and foundations. You'll be at the heart of our local community, bringing our cause to life and building lasting donor relationships.

Through your fundraising expertise, you will have a proven track record of building relationships with individuals, community groups, trusts and foundations and other donors to achieve and exceed annual income targets. You’ll have the capacity to create and craft compelling proposals and appeals that successfully engage and attract donations from new and existing supporters.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. 

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.  

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change. 

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey. 

Responsibilities and Person Specification:

Working alongside two other Advice and Support Managers, this role will share responsibility for the day-to-day delivery of Independent Age’s new Advice and Support Service, and lead on Evaluation and Impact. The service is delivered by telephone, email and webchat and involved a duty service, appointments and casework, targeted at older people in or facing financial hardship. We give information, advice and support to a specialist level, relating to Welfare Benefits, Social Care, Housing and other issues.

As Evaluation and Impact lead, you will be responsible for data collection and reporting, outcome and impact measurement, case studies and providing evidence to our Policy and Influencing colleagues. 

You should have experience of managing a high-volume telephone-based information or advice service and strong leadership skills to create a work environment where people can thrive. You will have experience of working within an advice context (ideally AQS accredited) and knowledge of the main issues affecting older people. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age on our jobs website.

Salary information:

Hybrid working in London: £43,812 per year, increasing to £45,019 after 6 months and to £46,227 after 12 months. 

Homebased (with regular travel to London): £39,454 per year, increasing to £40,530 after 6 months and to £41,607 after 12 months.

Application Process:

To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A basic DBS Certificate will be required for this role.

Closing Date: 23:59, Sunday 22nd September

Interview Date: Interviews will be held in person in our London office on Thursday 3rd October

Starlight is the national charity transforming children’s health through play. We work 
to ensure that every child can benefit from the incredible power of play, supporting 
their mental and physical health during treatment and recovery from illness.
Play is not just a ‘nice to have’, without play, children can experience short, and 
long-term problems. In fact, it’s so important, that being able to engage in play is 
one of the human rights listed in the UN’s Convention on the Rights of the Child.
Without play, problems faced can range from anxiety around having blood tests 
which could mean appointments being abandoned and rescheduled, to developing 
PTSD and a fear around visiting hospitals and healthcare settings. It’s not 
uncommon for health play specialists to have to meet children in the car park as 
they are too scared to even set foot inside the hospital.
Each year, there are nearly 1.8 million child hospital admissions in the UK and 
nearly three-quarters (71%) of NHS trusts and health boards do not have any 
budget for play.

This is simply not good enough; we think that play in healthcare is non-negotiable.
Driven by our research and insights into what works best for them, we provide direct 
services and resources for children and their families; and to the health 
professionals working with them. We also advocate for more and better health play 
services in public policy; and promote the full recognition of health play practitioners 
as an integral component of the children’s health workforce.
Our Health Play Services Delivery team provide physical and digital materials and 
resources which support the delivery of health play to practitioners and families. 
These are informed by insight, evidence and evaluation from our Insight and Impact 
Team.
Central to these materials and resources is our range of Boxes which contain toys 
and activities specifically selected to help children relax, distract, and engage to 
ensure their treatment can be carried out as quickly and effectively as possible with 
minimal stress. 
The current Health Play Services Delivery Manager is about to be seconded to a 
new Commercial Development role, initially for 6-months, as we shape the 
development of a new source of income for Starlight through paid for services. 
There may be the possibility of an extension to this contract depending upon the 
outcome of the secondment.
The Health Play Services Delivery Manager, reporting to our Head of Play leads the 
end-to-end process of our services. You’ll need experience in the operational 
management of service delivery and experience of working with the NHS and in 
children’s services would be an advantage. You’ll work across all areas from 
procurement through stock control to the logistics of delivery and you’ll build 
relationships internally and externally to ensure efficient, effective, high quality 
service delivery and excellent customer relationship management. Reporting 
directly to the Head of Play, you’ll manage the Service Delivery Co-ordinator and
the Service Data Officer within the Hospital Services Team.

We are excited to be recruiting for a new position within our creative, passionate and ambitious Stewardship team: a Stewardship Manager. We seek someone to help bring our work to life for some of our most unique and varied philanthropic donors and corporate partners.  

Our Stewardship team, with their expert support in Philanthropy and Corporate Partnerships, is known for providing a gold-standard stewardship experience. We ensure the impact of support is demonstrated in an inspiring, creative, and engaging way.

The successful candidate will play an integral part in generating income for The Prince’s Trust through their written communication and special stewardship moments, ultimately increasing our funding and supporting young people across the UK.

ABOUT US

Action Village India (AVI) is a small UK based organisation that since 1989, has been supporting Indian partner organisations who work alongside villagers in some of the most remote parts of rural India so they can improve their lives, livelihoods and resilience. We work towards an India which is just, fair and inclusive, where all people regardless of sex, gender identity, ethnicity, caste, religion can benefit from the country’s economic development and lift themselves out of poverty.

At the heart of our work, are our partnerships; many of which have spanned decades.  Our partner organisations are led by Indians and whether these are large or small organisations, or social movements, all work directly at the grassroots level across rural India – from Bihar and Jharkhand in the North, in Odisha and down to Tamil Nadu in the South. The communities they work with, are some of the poorest in India. They are experts in their fields and work hand in hand with local people to design and inform projects to best serve their local communities and secure rights and social justice for women, men and children.

We accompany our partners for the long term, solidarity with our partners and their communities is at the core of how we work. This means we have developed relationships over the years, based on mutual respect, reciprocity and transparency. We are not governed by donor funding cycles and agendas but are led by our partners and the needs they identify and are committed to shared learning and collaboration. We keep our UK costs to a minimum with core staff and rely on an active and engaged set of Trustees, volunteers and supporters.  Both staff and Trustees of Action Village India have relationships with staff from our partner organisations, created through ongoing dialogue, partner and community visits and participation in learning forums.

JOB DESCRIPTION

Job Title: Fundraising and Partnerships Manager

Job Purpose: To develop fundraising proposals and raise funds from trusts and foundations. To raise funds for Action Village India through our trading activities and events.

Reports to: Executive Director

Salary: £30,000 pro rata

Hours:21 hours per week (equivalent to 3 working days) – ideally including Wednesday and Thursday.

By agreement there is an option to work an additional 11 events days over the full year. This is related to WOMAD and our other events. This is revised annually based on the agreed workplan.

Location:Dalston, London (5 Balls Pond Road, N1 4AX)

Contract: Permanent, pending a successful 6-month probationary period

Annual Leave: 25 days (pro rata)

Pension scheme: Action Village India provides access to an auto-enrolment pension plan through the Pensions Trust for all staff who have completed 6 months of satisfactory service with 3% employer contribution.

In line with legal requirements this post is subject to a Right to Work check.

Accessibility: We would like to offer our sincere regrets that due to the location of our office this position isn’t suitable for anyone with additional accessibility needs. The Action Village India office is on the second floor with a narrow staircase and no lift. If this situation changes in the future, we will update the information for any future vacancies.

FUNDRAISING

1.1 Fundraising Management and Donor Liaison:

• In line with Action Village India’s project funding priorities, research and develop fundraising proposals for new and ongoing projects to be submitted to major donors, trusts and foundations as well as other appropriate sources.
• Keep up to date spreadsheets and databases tracking donor deadlines, the status of applications and reporting deadlines.
• Ensure that material from partners for monitoring reports is developed as needed and work to ensure that reports are submitted as required and to agreed deadlines.
• Support the Executive Director with fundraising and reporting to individuals and trusts.

1.2Events

• Plan and manage, in collaboration with the Action Village India team, the events for the year
• Attend Action Village India fundraising events (evenings and weekends as agreed with the team)
• Attend WOMAD festival and support the Action Village India team with the successful running of the Action Village India stall and presence at the festival.

See attachment for additional responsibilities

PERSON SPECIFICATION

EXPERIENCE

• Ideal minimum of three years proven experience in fundraising from trusts and foundations, events and individual giving.
• Proven experience in writing project proposals and reports for funders.
• Proven success in raising funds from trusts and foundations in the UK, working alone or perhaps as part of a larger fundraising team.
• Experience co-organising events and fundraising activities.

KNOWLEDGE and SKILLS

• Knowledge of Trusts and Foundations and institutional fundraisers particularly in the UK.
• Knowledge of the international solidarity and development landscape and/or familiar with funder processes, databases and requirements.
• Knowledge of Charity Law, Data Protection, Fundraising Code of Practice and other relevant marketing or fundraising standards in the UK.
• Ability to produce high quality written project proposals, narrative and financial reports and communications materials for a range of audiences.
• Ability to absorb, filter and re-present information for new audience

PERSONAL QUALITIES

• A passion to support humanitarian activities that benefit the most vulnerable.
• Excellent communication skills: presenting complex information clearly, concisely and persuasively.
• Proficiency in using Excel.
• Ability to stay focused and efficient in the face of changing priorities and multiple demands.
• Ability to self-manage your workload and be suited to working in a very small team, being flexible and able to take initiative.
• Excellent organisational skills, including ability to work systematically to deadlines.
• Demonstrable interpersonal and relationship building skills, including, if possible, building cross-cultural relationships and working remotely with organisations in other parts of the world.

DESIRABLE REQUIREMENTS

• Experience of working in partnership and solidarity with national and local NGOs.
• Ideally, experience of working in international development with a specific focus on Asia and India.
• Clean driving licence
• IT skills
• Photoshop and Indesign experience

OTHER REQUIREMENTS

• Able to work some evenings and weekends and stay overnight where necessary (in particular, WOMAD festival which falls on the last weekend of July).
• Able to travel to rural India if required
• Commitment to equal opportunities, anti-racism and anti-discriminatory practices.
• Ability to apply awareness of equality, diversity and inclusion issues to all areas of work.
• Commitment to the values, vision and ethos of Action Village India.

CLOSING DATE FOR APPLICATIONS: 9 AM, Monday 16th September

Selection Process and timescales:

1. 9am Monday 16th September 2024
   Deadline for applications
2. Wednesday 18th September
   You will receive an email from us whether or not you have been selected for an interview. You will also be asked to complete a written exercise(s) before the interview.
3. Monday 23rd September 17:00
   Deadline for submission of written exercise(s)
4. Thursday 26th September
   Interviews
5. You will be informed of our decision on your application and interview as soon as possible after 26th
6. Wednesday 2nd October or when discussed and agreed
   First possible starting date or starting date when discussed and agreed.

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Child Bereavement UK helps children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies.

 We also provide training to professionals, equipping them to provide the best possible care to bereaved families.

Supporter Care Administrator
Salary: £27,300 per annum
Hours: 37.5 per week (full time)
Reporting to: Head of Individual Giving
Base: Hybrid Working (from our Offices in either Loudwater, Buckinghamshire or Widnes, Cheshire and from home)

This is a full-time role which requires an experienced administrator with CRM experience (Raiser’s Edge) to work closely with the Head of Individual Giving, along with supporting the wider fundraising team.

The Supporter Care Administrator will:

· be responsible for the administration of voluntary income and volunteer administration, ensuring donations are efficiently and accurately identified, recorded and acknowledged, and for the day-to-day management of the volunteer database.

• have the ability to work with a high level of accuracy and attention to detail.
• have good organisational skills and the ability to prioritise workload.
• be professional and a hard-working team player who can remain calm under pressure.
• have excellent written, communication and IT skills along with experience of CRM databases.
• be the lead contact for the coordination of some database projects for the fundraising operation, such as the administration of gift aid claims and coordinating data relating to appeals or volunteers.
• support the fundraising team by providing other administrative support as required.

Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.

Closing date: 7 October 2024.
Initial interviews will be held on Zoom. 

Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that  challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.

No agencies please.

Job Description

Job Title:                  Green Scheme Co – Ordinator (PM) 

Reporting To:           Green Scheme Manager

Salary/Rate:             £30,000-32,000 (dependant on experience) 

Contract Type:         Fixed – Term Contract 12 – months  

Hours of Work:         Fixed hours: 11:30 – 19:30. Monday to Friday

Location:                   Across Felix’s sites in London (Deptford, Enfield, Poplar, Park Royal, Western International Market, Greenford) with hybrid working available and office space at Canary Wharf.

About the Felix Project

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe. 

Our vision is a London where no one goes hungry and good food is never wasted.  

We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.   

We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.

Purpose of the Job

The Green Scheme operates point-to-point collection and delivery routes throughout the day and into the evenings (up until approx. 21:30). The purpose of this role will be to oversee out of hours routes in the evening, covering up until the latest route start time of 19:30.

The role will be involved in all aspects of co-ordination for Green Scheme operational activities. The role will be key in ensuring routes (predominantly evening routes) operate as smoothly as possible to ensure we deliver as much food as we are able to. 

You will be a key contact for relevant partners on routes (volunteers, food suppliers, community organisations) and the main point of contact for out of hours routes. You will communicate changes and update all partners where necessary and provide support to volunteers undertaking routes to ensure they have a positive volunteer experience.

Benefits

• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club

Prospect and Partnership Intelligence Manager

£40,560 - £44,000 pa

City of London E1 8QS and we are a hybrid working organisation

Working 2 days per week in our London office.

Purpose of job:

As our Prospect & Partnership Intelligence Manager, you will build and manage a healthy prospect pipeline to increase six and seven figure income for Comic Relief.

With an analytical mindset and great communication skills, you will identify, evaluate and profile prospects across philanthropy, corporate partnerships and TFI (trust, foundation, and institution).

This is a new and technical position responsible for establishing the systems and processes needed to support a robust prospect research programme – a great opportunity for you to build a new programme within a well-established organisation.

Your contribution will be pivotal in transforming lives and helping us achieve our goal of a ‘Just World Free From Poverty’. 

Key responsibilities:

Systems and processes

· Establish the systems and processes needed to support a robust and efficient prospect research programme.

· Work closely with the CRM Project Group to ensure our team prospect research needs are met, and there is a smooth and successful transition to the new Salesforce CRM.

· Embed best practice use of Salesforce within the team and develop the functionality to analyse our prospect pool and movement through the pipeline.

Prospect Research and Management

· Build a comprehensive prospect research pipeline to help achieve philanthropic, corporate partnerships and TFI income targets. 

· Identify, evaluate, profile and prioritise top prospects using a broad range of innovative techniques including analytics, third-party research tools, CRM data mining, stakeholder network mapping, and leveraging relevant media.

· Prioritise new business in the team by establishing and leading team Prospect Meetings, to present new prospects and your recommendations to the team.

· Work with the team to shape solicitation plans and approaches.

· Identify networking opportunities for team members.

· Support the active management of pipelines by delivering monthly and quarterly pipeline reviews through accurate reporting and prospect analysis. 

· Work with the Senior Audience Strategist to gain intelligence on our existing audience and potential audiences.

· Work with the Funding Team to identify new gift opportunities that appeal to new prospects.

· Lead on the delivery of high-quality event briefings for senior stakeholders.

· Develop and maintain strong relationships across the organisation to enhance the capture of prospect and donor information, as well as network mapping.

Sector Knowledge

· Monitor trends in prospect research, due diligence, and market insights.

· Monitor trends in the UK and global funding environment, specifically next generation donors, wealth advisors, intermediaries, and talent.

· Monitor trends, innovations, and developments in CSR and Corporate Partnerships.

Data management, risk screening and due diligence 

· Coordinate with the Legal and Assurance Team to conduct ethical and risk screening for all new prospects and some existing donors and partners.

· Ensure consistency and integrity of research and data entry.

Person specification

Essential criteria

· Significant experience of delivering a prospect research programme within a philanthropy and/or partnerships team.

· Experience of using a broad range of resources and techniques to capture, collate and disseminate information regarding prospect research.

· Solid experience of conducting due diligence within the charity sector and knowledge of GDPR, freedom of information and other relevant legislation and its application to fundraising and partnerships.

· Ability to work proactively and manage a busy workload.

· Significant experience of using a CRM, including running queries and reports.

· Excellent team player with flexible working methods and the ability to adopt new processes and support colleagues in a fast-paced and busy environment.

· Excellent attention to detail and accuracy with a systemic approach to work.

· Confident verbal and written communicator.

Desirable criteria 

· Experience of Salesforce

· Experience of setting up a new prospect research programme.

· Knowledge and awareness of trends and best practice across the sector.

· Sound understanding/experience of working within a charity.

Perks and benefits:

· Flexible working hours

· Work from home option

· Life Insurance

· Wellness programs

· Employee Assistance Programme

· Enhanced maternity and paternity leave

· Paid emergency leave

· Sabbatical Opportunities

· Professional development

· Mentoring/coaching

· Paid volunteer days

· Payroll giving

· Salary sacrifice

· Team social events

· Extracurricular clubs

· Cycle to work scheme

· Free fruit

To apply please visit our website via the link and apply online.

Closing: 11:55pm, 17th Sep 2024 BST

Interviews are expected to take place on the week commencing 30/09/2024

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,

There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.

Disability Confident Employer

As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.