Technology Jobs
We're looking for a kind, compassionate and resilient Housing Support Worker to join our homelessness service in Surrey.
£24,939.20 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package.
Fixed term contract of 9 months.
Hours: Monday to Friday 9am - 5pm, excluding Bank Holidays.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Manager
Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure
Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions
Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available
Develop and maintain links with key agencies and service providers in the local community
Empower customers to ensure they receive the benefits and services they are entitled to
Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support
Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work
Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable
Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Use of own vehicle
IT and functional skills
Positive attitude and can-do approach
Resilience
Flexibility
Good communication skills, written and verbally
Desirable:
Experience working in homelessness, housing or support/care
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
MARKETING PLANNING MANAGER
Salary: £38,000 - £42,000 per annum
Reports to: Senior Marketing Strategy & Planning Manager (Paid Media)
Department: ?Marketing, Fundraising & Engagement
Contract: 2 year fixed-term contract
Hours: ?35 hours per week (we are open to Compressed Hours)
Location: Stratford, London w/ high-flex (1 - 2 days per week in the office)
Closing date: Wednesday 17 July 2024, 23:55
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
??We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who shares our vision, someone like you. ?
We have an exciting opportunity for a highly organised marketeer to join Cancer Research UK's Marketing Planning Team to play a key role in supporting our audience-led marketing strategy and planning function. Using your integrated marketing expertise, you will take a centralised view across our marketing, audiences, channels, and performance to ensure all activity is insight led, balanced, well-timed and has maximum impact. This is your chance to support the delivery of high profile and impactful campaigns, helping to bring everyone closer to our purpose, transforming Cancer Research UK into an influential and impactful force in society, inspiring audiences to help us beat cancer.
You will act as a central point to consult closely with marketing agencies and internal stakeholders on campaigns and activity to ensure optimal strategic alignment and fully integrated planning. You will also support the annual marketing planning process in setting overarching marketing objectives, key performance indicators, forecasts, and budgets, translating these into an all-channel strategic brief for the cross-portfolio marketing plan, alongside campaign briefs. To be successful you must have a strong understanding of fully integrated end-to-end marketing campaigns and enjoy working with a range of stakeholders across a wide variety of projects.
What will I be doing?
Supporting the annual marketing planning process in setting overarching marketing objectives, key Performance Indicators, forecasts and budgets; translating these into an all-channel cross-portfolio marketing plan
Consulting with agencies and internal teams on paid marketing campaigns and activity to ensure optimal strategic alignment and fully integrated campaign planning across, audiences, channels and products
Working closely with the Commercial and Operations function to support the end-to-end marketing workflow including and managing key stakeholder and agency/supplier relationships
Working closely with the Marketing performance team and wider marketing teams to gather actionable insight and learnings from past campaigns
Analysing campaign results, evaluating performance against targets while spotting opportunities to optimise activity, innovate and increase efficiency
Taking a future-facing view of marketing trends and developments as well as competitor activity, the consumer landscape and data insight to ensure Cancer Research UK's marketing and communications stay ahead of the curve and are data and insight driven.
What skills are you looking for?
Strong understanding of paid media channels; Audio Visual, Out Of Home, Digital with a particular focus on Paid Search and the role of the different channels in integrated campaign planning.
Excellent project management and communication skills with experience of managing and improving priority workstreams involving multiple teams and stakeholders.
Media planning expertise and experience delivering multi-channel marketing campaigns across a broad portfolio.
Experience of leading communications to manage and motivate suppliers and agencies to drive maximum value from relationships.
Relevant experience of building positive working relationships and influencing others and working effectively as part of a matrix team.
Commercially aware with budget management experience.
Awareness of direct marketing channels and their role in the end-to-end marketing journey.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively
We have a rewarding opportunity for a Children's Residential Support Worker to join our service in Offerton, Stockport, which supports Children and Young People with Emotional and Behavioural Disorders (EBD).
The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of children, young people, and adults each year. We are a not-for-profit charitable trust, so every penny goes back into benefiting the people that we support.
You will be working in a caring home environment, nurturing, and supporting the young people we work with helping them to overcome the issues they are facing. You will work with the team and the Registered Manager to give the support that these Children and Young People deserve to help make life better for them.
Location – Offerton, Stockport
Hours - 37.5 hours per week worked on a 7-day rota with 2 non-working days each week.
Salary - £23,412.00 (£12.01 per hour).
Salary Enhancements - £96 for sleep-in shifts and a 25% uplift on the hourly rate for weekend shifts (£15.01per hour).
We also offer….
- 27 days holiday plus 8 days bank holidays rising to 30 after 5 years, 33 years after 10 years.
- Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service.
- Occupational sick pay and family friendly policies including enhanced maternity, paternity, and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Cycle to work scheme.
- Eligibility to apply for Blue Light card.
- Proud to be a real living wage employer.
- Refer a friend scheme, be rewarded for recommending a friend to work with us.
- Comprehensive training and development opportunities, including apprenticeship qualifications.
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online.
- Access to our Employee Assistance programme for you and adults at your home.
- After you have successfully completed a 6-month probation period, you will undertake a QCF level 3 or 4 qualification with support from an assessor and supervision.
We also provide a caring, supportive environment for all our employees, with a strong emphasis on a good work / life balance, and this something you can’t put a value on!
About the position….
- As a Children’s Residential Support Worker, you will work as part of a residential childcare team providing support for the children and young people with their physical, emotional, and social needs with an emphasis on promoting their personal growth and independence.
- Working on your own initiative and as part of a team, you will be to preparing and assisting the children and young people to fulfil the aims of their person-centred plan.
- You will support the children and young people with communication and work closely in a team that has a passion to improve their lives whilst in our care.
- You will work flexibly to undertake the full range of duties in a well-planned way that respects and values the children and young people as individuals.
- We provide compassionate, nurturing care for the children and young people who are in crisis and have complex needs, supporting them to move on from a difficult past to a brighter future.
About you….
You don’t have to have any previous childcare experience as full training is provided, but if you have experience that is a bonus! We look for applicants who have the following skills.
- Good communication and interpersonal skills. You’ll be expected to liaise with other staff, parents/carers, and professionals.
- Am ability to work on own initiative and as part of a team, taking the lead when required, maintaining & encouraging open and honest communication.
- A good standard of written English and IT skills would be essential, you will be writing reports and keep record of the Children and Young Peoples progress.
- Transporting children / young people to an activity or school is a requirement. A driving licence that has been held for 12 months would be desirable.
Is this you? Are you ready to make a positive change? Then please take a closer look at the Full Job Description and Person Specification are attached to this advert.
We are a Real Living Wage employer.
Together Trust has committed to paying all staff a significantly higher salaries than the government minimum wage. By officially registering as a Living Wage employer, we are showing our commitment to our employees, now and in the future.
Apply now!
If you think you might have the relevant skills and experience, we are looking for, please get in touch or apply now.
In order for the Trust to comply with the apprenticeship funding rules, it is a requirement of the role that the successful applicant must be able to evidence that (1) they have the right to work in the UK without additional approval for more than 20 hours each week throughout the year and (2) they have an eligible residency status for the purposes of the apprenticeship funding rules. In most cases this will mean that the individual needs to show that they have been ''ordinarily resident'' in particular countries (including the UK) at least 3 years before the start of the apprenticeship.
We welcome applications from those with a right to work in the UK. We do not currently sponsor overseas staff.
We may remove this vacancy prior to the expiry date if a suitable candidate is found therefore early applications are encouraged.
Shortlisting will take place throughout the duration of the advert as we are seeking more than one individual.
We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced and versatile communications and events professional? If you’re eager to work in a dynamic, fast-growing membership organisation committed to improving sustainability in the sugarcane sector, we would love to hear from you.
In this exciting role, you will be responsible for producing content about Bonsucro and its members for our different communications channels, developing engaging social media assets and running our communications campaigns. You will also provide logistical and communications support for our in-person and virtual events. The communications and international events that you create play a foundational role in building Bonsucro’s global profile and promoting our mission.
Climate change, human rights, farmer livelihoods, women’s empowerment, pesticide reduction, and water use are just some of the critical topics this role will be communicating on.
Bonsucro is the global sustainability platform and standard for sugarcane. Our purpose is to collectively accelerate the sustainable production and uses of sugarcane. We work with people and organisations across the sugarcane supply chain, including small scale farmers and some of the world’s biggest brands.
We are looking for someone with a good range of experience and a passion for communications. You are versatile and highly organised and comfortable working in a busy environment with multiple concurrent tasks, deadlines and activities. Ideally, you will be a confident writer, able to understand technical information and translate it into accurate and engaging copy for multiple platforms. Most importantly, you will be excited to learn about Bonsucro’s work and contribute to engaging our stakeholders through effective communications.
Key responsibilities
Content, channels and events
- Produce well-written engaging copy, distilling complex technical material into easily digestible articles, blogs and other content pieces for a range of audiences
- Organise, schedule and create high quality targeted content across multiple channels (web, email/newsletters, social media and videos) and for a range of digital campaigns
- Commission consultants to provide content, proofread and edit material for publication
- Maintain and update our website, including working with an external web agency to resolve issues or address more complex requests
- Oversee Bonsucro’s internal communications related to the activities and operations of the communications team, to ensure that relevant information is shared across the organisation
- Support development of events programme and write website content for webinars and in-person events
- Draft and design event marketing material and liaise with sponsors
- Coordinate event logistics and lead on evaluation of events and provide recommendations for improvement
- Provide guidance on regional-led communications activities such as webinars, support campaigns and tell regional stories to ensure consistent messaging
Branding and monitoring
- Act as guardian of the Bonsucro brand, supporting colleagues in producing high quality communications within brand guidelines
- On a monthly basis, collect, organise and share data on the performance of our communications activities and outputs against pre-agreed metrics
- Manage and update communications asset library, such as photographs, presentation decks, member logos and reports so that staff can easily access the resources they need
- Provide assistance to team in preparing presentations to ensure consistency in messaging and branding
- Liaise with and supervise external contactors
Person Specification
Essential criteria
- Significant experience in communications and social media activities in a professional environment
- Excellent written and spoken English language skills
- Proven copywriting ability with a track record of taking complex or technical topics and making them accessible to a range of audiences
- Proficient with and prior use of graphic design software (e.g. Adobe, Canva), IT-based and web systems (Wordpress, Mailchimp and Salesforce )
- Strong organisational skills and time management
- Confidence in delivering administrative and logistical tasks
- Creativity and ability to take initiative
- Prior experience organising events and/or webinars
- Affinity with social and environmental sustainability issues
- Excellent interpersonal and teamwork skills
- Good attention to detail
Other desirable criteria
- Ability to speak and write either Spanish or Portuguese
- Familiarity with sustainable agriculture and / or voluntary sustainability standards
- Prior experience working with membership organisations and/or in an international team
- Track record in media relations
Application process
Please note that we are operating a rolling application process and will consider applications as they come in. We will arrange initial screening calls with suitable applicants on an ongoing basis and are looking to hold first formal interviews w/c 15 July.
The client requests no contact from agencies or media sales.
Finance and Admin Manager
We are looking for a Finance and Admin Manager to provide first-class finance and business administrative functions for the charity to enable it to successfully deliver its mission to protect the beauty of Cambridge and its environment.
This is a fantastic hybrid, part-time opportunity to join a small, friendly and committed management team where you can make a difference and your work will have an impact, so apply today!
Position: Finance and Admin Manager
Location: Cambridge/hybrid
Hours: Part-time, 21-26 hours per week
Salary: Circa £40,000 per annum pro rata
Contract: Permanent
Benefits: 33 days annual holiday entitlement pro rata, includes allowance for Bank Holidays. Pension contribution of up to 5% of gross pay. Flexible delivery of hours. Remote working options. Free on-site parking
Closing Date: 8 July 2024
The Role
This is an exciting time to join a growing and ambitious local charity. Cambridge is changing rapidly and the organisation is working hard to tackle issues such as the loss of nature, climate change and access to green space.
You will be a key member of the management team, reporting to the Chief Executive and Trustees and contributing to the strategic and operational management of all areas of the organisation.
Main duties and responsibilities include:
- Management of the charity’s finances and business administration functions.
- Commissioning and managing a range of service providers and agents.
- Providing advice to the Board, Management Team and committees.
- Being the Company Secretary and providing a secretariat to the Board of Trustees and Finance Committee.
You will be joining a team of 14 staff (6 full and 8 part-time) supported by over 100 volunteers and assisted by contracted field teachers, advisors and service providers.
We are looking for someone who can work between 21-26 hours per week, offered on a flexible basis to fit around other commitments that you may have in your life.
About You
To be successful in the role you will be supportive of the causes and will use your financial and business administration skills to ensure the charity can make a difference.
You will bring with you the following key skills and experience:
- Preparing end-of-year group accounts with auditors.
- Cash handling, banking, paying invoices, etc. and managing systems for this.
- Experience of using financial systems to produce monthly management accounts.
- Experience of appointing and managing service providers.
- Office management, recruiting and managing staff and providing support services.
- Excellent IT skills (spreadsheets, Microsoft Office suite, database management).
- Excellent interpersonal and written communication skills.
- Experience of providing secretariat functions.
- Positive outlook and ability to work across teams.
This role also includes responsibility for the charity’s IT and HR functions (although the specialist aspects of this work are outsourced). We are looking for a candidate who has some knowledge/experience in these areas but where that is not the case, there will be options for training and development.
You will be asked to submit your CV and a Cover Letter as part of the application process.
About the Organisation
The charity care for the green setting of Cambridge and its most valuable landscapes and are working to enhance and connect them for nature and people. They inspire people of all ages to get outdoors and help them to enjoy, learn about and get involved with their local environment, heritage and culture.
The organisation helps to protect, celebrate and improve the important built heritage of the Cambridge area.
People are key and the charity aspire to create an inclusive workspace that is free from discrimination, where differences are valued, everyone can be themselves and succeed.
You may also have experience as a Finance, Finance and Admin, Admin, Administration, Finance Manager, Finance and Admin Manager, Admin Manager, Administration Manager, Financial Controller, Senior Finance Officer, Finance and Operations Manager. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Insight and Innovation Officer
Reports to
Head of Insight and Innovation
Team
Insight and Innovation
Salary Scale
P3d £33,390
Contract Type
Permanent
Hours
37.5 hours per week, full time
Location
Remote (home based) with occasional travel
Main Role & Responsibilities
Ygam is seeking an Insight and Innovation Officer to join our Insight and Innovation team. The post holder will work with the Head of Insight and Innovation, supporting with research, knowledge translation, evaluations and insights into children and young people’s experiences of gaming and gambling harms.
Our Insight & Innovation team aids the design and delivery of Ygam’s strategy by supporting evidence-based decision making. By working across the charity to leverage and disseminate internal and external insight, the team enables intelligent decision-making and strengthens the organisation’s understanding of the world in which it operates.
Who are we looking for?
We are looking for an Insight and Innovation Officer to work collaboratively with the Head of Insight & Innovation, and teams from across the organisation to deliver research and stakeholder insight workstreams. The outputs from these workstreams will guide, challenge and provide practical support for the planning, long-term development, and effective delivery of Ygam’s strategic ambitions.
The ideal candidate will be a self-starter with exceptional judgement and good stakeholder management skills. They must also be a proactive, adaptable, and creative individual, who has the ability to work remotely, autonomously and as part of a team. They should possess outstanding communication skills, be highly organised, and an excellent team player.
Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued. We welcome the unique contributions that you can bring and encourage people from underrepresented backgrounds to apply to join our team, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodiverse people, and armed force veterans.
Role Requirements
Duties will include but not be limited to:
Research, insight and knowledge translation:
· Support the commissioning and managing of research activities and collaborations.
· Develop longitudinal research to understand programme impact on our beneficiaries.
· Keep abreast of current and future developments in gaming and gambling harm prevention, critically appraising these and summarising them as part of our knowledge translation function.
· Liaise with the External Affairs team to support the creation of accessible learning pieces for knowledge translation across the organisation and with internal and external stakeholders.
· Lead on writing articles and reports to disseminate learnings from Ygam’s data collection activities.
· Support the fundraising team with identifying and applying for new funding and grant opportunities directly associated with research and insight work.
· Liaise with IT team to support development of our Research and Insight intranet section.
Evaluations and continuous improvement:
· Support programme evaluations, including support with writing invitations to tender, liaising with Programme Leads and writing up/ dissemination of findings.
· Support programme leads with cycles of continuous improvement.
· Support the programmes team with piloting content and identifying and piloting new technologies.
Engagement and relationships:
· Assist with planning and organising advisory panels and communities of practice meetings and events.
· Support with gap analysis and implementation planning.
· Liaise with IT team to develop and maintain an online community of practice.
Conferences, events and raising brand reputation:
· Attend and support events, trade shows and conferences.
· Identify and apply to key events and conferences where Ygam can present evidence-based research and evaluations, raising brand reputation. This will include developing and delivering presentations on our research and insight activities for varied audiences.
· Support the planning of conferences and events.
General administration:
· Maintain online documentation/ Ygam SharePoint.
· Uploading information to Ygam CRM system, ensuring information is up to date and accurate.
· Support with staff surveys and focus groups.
· Provide minutes at all Insight and Innovation meetings.
Person Specification
Essential
· Working knowledge of qualitative and quantitative research methodologies.
· Ability to work with all aspects of primary research, including identifying areas of research, designing research methodologies, implementing high-quality data collection and analysing data.
· Ability to support the translation of research findings into clear and actionable insights through thoughtful data collection, in-depth and critical analysis, sharp observations, smart story-telling, and compelling presentations.
· Experience creating and maintaining fact bases or knowledge banks of insight and intelligence on key trends and audiences.
· Understanding of the requirements of Ygam’s stakeholders in relation to training, resources and digital products.
· Nurtures professional relationships with colleagues at all levels and with external contacts and partners to support the achievement of objectives.
· Excellent I.T skills, specifically Microsoft Office products.
· Excellent organisational and time management skills, with ability to work on multiple projects at once and to work to deadlines.
· Excellent communication skills – both verbal and written. Professional and positive manner and approach.
· Ability to work collaboratively and across teams.
· Values diversity, respecting and drawing on colleagues’ different perspectives, skills, experience, and knowledge.
· Employment rights to live and work in UK.
Desirable
· Previous working/academic experience in education, social sciences or a related field.
· Experience of supporting and drafting collaborative research funding applications.
The client requests no contact from agencies or media sales.
In this role you will provide operational line management and support, to staff who work with and help our members, and all callers, whether self-referred or referred by other charities, or statutory agencies, ensuring that we continue to provide the highest quality of services and facilities at all times.
You will have:
• Extensive experience of working in a charity / community development and / or social care setting, at Team Leader, or Assistant Manager level;
• Clear understanding and confidence of the role and responsibilities of a service manager, within the sector:
• Similar knowledge and skills in regard to the application of relevant structures, policies, procedures and regulatory standards (such as ‘Safeguarding’, Data Protection’, ‘Charity Commission’ requirements, etc);
• Proven ability to effectively manage, motivate and develop a skilled staff team and our volunteers. And effectively deliver and oversee appraisals and relevant training for staff and volunteers;
• Proven ability to manage and resolve complaints and enquiries, whether from staff, ICS Members, or from the public;
• Your hours will be flexible, with the understanding that you will be required to work occasional ‘unsocial hours’ (evenings / weekends), to provide support to funding and social events;
• We do provide technology and support to allow occasional ‘working from home’.
We will always offer our services, facilities and promotional work based on our strongly-held, traditional Irish values of inclusivity, hospitality, patience and good humour.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced complaint resolution expert? Want to be part of a dynamic call centre team?
Are you ready for a job where you can truly make a difference? If so, we invite you to join our Customer Experience team as a Complaints Resolution Officer!
About the Role:
At British Heart Foundation, we’re dedicated to providing exceptional customer service and resolving issues with a positive, solution-focused approach. We’re currently seeking a Customer Resolution Officer to join our dynamic call centre team.
Key Responsibilities:
- Managing Incoming Customer Complaints: You will be the main point of contact for customers wanting to voice a complaint, which can cover a wide variety of topics including, risk, safeguarding and compliance. You’ll ensure their concerns are addressed with empathy, efficiency, and expertise.
- Assessing Customer Needs: You will evaluate each complaint to understand the underlying issues and determine appropriate courses of action. Additionally, you’ll assess the need for input from other teams, including Safeguarding, by identifying patterns, root causes, and potential solutions.
- Providing Accurate Information: Utilising our established procedures, you will provide accurate and comprehensive information to customers. This may involve explaining company policies, addressing specific service issues, and clarifying next steps.
- Effective Communication: You will communicate professionally and courteously with customers via phone, email, and live chat. Active listening skills are essential to fully understand customer concerns.
- Working at Pace: Adhere to company protocols for handling complaints, escalation processes, and resolution timelines, delivering results on time and within Service Level Agreements (SLAs) as set out in the Complaints Policy.
- Customer Service: Strive to exceed customer expectations by providing exceptional service. Whether it’s offering suggesting solution or ensuring timely follow-up, your commitment to customer satisfaction is second to none.
Working arrangements
This is a blended role, where your work will be dual located between your home and our Birmingham office. At the moment the team typically go into the office once a week on a Wednesday.
The role working hours are Monday - Friday 9:00 - 17:00.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
We are aiming for start date someone in this role ASAP.
About You:
To excel in this role, you will have:
- Experience in a Call Centre and Complaints: You have experience in a call centre, dealing with customer complaints including conflict resolution, reporting, communication. Prior experience in a regulated environment would be advantageous.
- Communication Skills: You have exceptional verbal and written communication skills, demonstrating clarity, empathy, and active listening.
- Exceptional Problem-Solving Skills: You can analyse complaints, identify patterns, propose solutions, and collaborate with other teams.
- Empathy, Patience, and Resilience: You can handle challenging customers and situations calmly and professionally.
- Technical Proficiency and Familiarity with CRM: You are proficient in using various technology systems, including CRM software.
- Excellent Organisational and Time Management Skills: You can manage multiple inquiries, prioritise tasks, stay organised, and exceed KPIs & SLAs.
- Attention to Detail: You accurately document inquiries and information.
- Positive Attitude:You have a can-do attitude. You collaborate with colleagues and customers while contributing to a supportive environment.
- Adaptability: You are willing to learn and adapt to evolving challenges.
About the team
Welcome to our newly reformed Customer Complaints Team at BHF! We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment. Join a culture not just focused on resolving complaints, but empowering each customers help us transform the lives of people living with heart and circulatory diseases.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee net
What's in It for You?
Our perks include:
- 30 days annual leave plus bank holidays
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
We're CIPD-recognised for our Live Well. Work Well programme, and we're on a mission to make heart health a priority, starting with you. From home to the office, we're here to inspire and guide your journey to a healthier, happier life.
Our vision is a world free from the fear of heart and circulatory diseases.
Key responsibilities
It is a hugely exciting time to be working in the online safety field. New regulation created by the Online Safety Act is set to significantly increase companies’ duties to keep users safe, especially children. At the same time, the online issues which families are contending with continue to evolve at pace: from mis- and dis-information in the age of generative AI, to increasing volumes of misogynistic online abuse, and data and privacy risks to name just a few.
There is cross-party consensus on the importance of tackling these issues, and a real appetite for practical, evidence-led solutions.
Against this backdrop, and ahead of a new government, Internet Matters is recruiting a Policy Manager to help ensure that our voice is heard in these conversations, advocating for the interests of children and families to be put first. This wide-ranging role will include:
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Delivering policy projects on particular issues or themes (e.g. reports, briefings, roundtable events) – and supporting projects from other teams which have policy components. The successful candidate will author external-facing outputs, with support from the wider team.
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Stakeholder engagement, public affairs and influencing – maintaining and developing a network of contacts across Government, Parliament, regulators, the third sector and industry. Identifying opportunities to push forward our agenda with key decision-makers, including through active participation in meetings and events.
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Reactive policy work – e.g. monitoring the policy landscape, writing blogs, producing briefings, responding to consultations.
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Supporting the successful running of our Expert Advisory Panel and Vulnerable Users Working Group, e.g. though producing minutes of discussions, diarising meetings, sourcing speakers, compiling agendas, etc.
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Contributing your ideas to team discussions about the overarching strategy for our policy and research work.
About you
The successful candidate will have professional experience of working in policy, public affairs, or a closely related field. Knowledge of online safety/tech policy would be beneficial, but is not a requirement.
You may have worked for another charity/not-for-profit, a trade association, in government or in Parliament. You are excited by the opportunities of working in a small organisation, where everyone lends a hand to deliver key priorities, and where you can contribute very actively to our wider thinking and strategy.
Sometimes your work may focus on one or two of the key responsibilities listed above more than the others, in line with organisational need and external developments. We are therefore looking for someone who is comfortable with embracing all aspects of the job, with support, even though you may well have a preference for (or greater experience in) certain aspects of it. We are particularly keen to hear from candidates who have experience of public affairs and influencing work, given that external outreach is likely to be a significant focus for us in the year ahead, but please do still apply if your experience lies more elsewhere (e.g. writing reports).
Skills, knowledge and experience
Essential
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Professional experience of working in policy, public affairs, or a closely related field.
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Knowledge of the policymaking process and how it can be influenced, e.g. through Parliament.
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Excellent analytical skills – ability to read and dissect complex information.
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Experience of producing high quality written outputs at speed, including reports, briefings and blogs.
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Ability to collaborate effectively with internal and external stakeholders.
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Project management experience.
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A flexible and proactive outlook.
Desirable
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Experience of working in online safety and/or technology policy.
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Experience presenting and sharing policy and research in a range of settings, including at external meetings and events, tailoring messages to different audiences.
Please note that the postholder may be required to attend occasional evening events or meetings.
All applicants must have legal authorisation to work in the UK.
What else you should know
We offer all employees:
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28 days holiday per annum plus all UK Bank Holidays.
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Extra holiday with length of service up to a maximum of 31 days.
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Hybrid working – split between our office in Central London and home working
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Option to take two volunteering days each year.
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Quarterly team events.
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Season ticket loan scheme.
The deadline for applications is 23.59 on Tuesday 9 July.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to make a difference in the lives of young people? If so, St James' Church, Rowledge, Surrey is seeking a dynamic Youth and Children’s Ministry Lead to join our team!
At Saint James’, we are a welcoming, open, and inclusive community dedicated to worshipping God, loving one another, and serving our neighbours – both gathered and scattered. With hundreds of years of history, we are a thriving church, and our worship is a mix of traditional and contemporary. We are set in a village one hour from London, not too far from the coast, and half an hour from Heathrow.
As our Youth and Children’s Ministry Lead, you will have the opportunity to direct, oversee, and grow our vibrant Anglican ministry for children, youth, and young adults. Additionally, there will be an opportunity to be involved with ecumenical work with other churches going into schools in the Farnham area. YOU WILL BE AT THE HEART OF IT ALL.
We are looking for someone who is passionate about empowering teams, building relationships, and creating lasting experiences for our young members. Your Sunday Mornings will never be the same, so if you are Thirsty or #hungry, or keen to find out more about Big Fish or Little Fish, we want to hear from you!
This could be a great place to start your career, so don’t miss out on this exciting opportunity to join our mission-driven team.
Starting Summer 2024, the Appointment will only be made subject to receipt of satisfactory references and an enhanced level DBS check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Our Business Engagement Coordinator plays a key role in developing and implementing a compelling package for organisations to support FareShare GM (FSGM) which includes running corporate days (onsite team building and volunteering) as well as other ways for organisations to engage with us such as sponsorship, fundraising activities, events and so on.
Alongside helping develop funding packages that support our important work, you'll take a proactive lead in coordinating the activities of our corporate partners and helping us identify new partnerships. You'll build and maintain positive relationships with all our stakeholders including FareShare UK, our customers and the wider community to optimise the benefits of corporate engagement activities.
The successful candidate will need to:
- have proven experience in building relationships with external stakeholders
- have strong communication skills including creating and giving presentations and writing compelling content for external audiences
- have a proven ability to work independently, set priorities and manage deadlines
- be able to work calmly and efficiently in a busy office environment
- have experience gathering, maintaining and analysing data for reporting purpose
- be enthusiastic about what we do and be able to share that with others
- have strong IT literacy and numeracy skills
Hybrid/Flexible working is available on discussion with the hiring team but must be based in the Manchester area
After you click "apply" you will be sent an application pack with further details about applying for the role.
The client requests no contact from agencies or media sales.
Maudsley Charity funds and promotes ideas, collaborations and teams that give people most affected by mental ill-health the best chance to recover and fulfil their potential.
This is a really exciting new role within their Finance and Operations team as the Business and Projects Support Officer. Maudsley Charity has been through a period of rapid growth over the last 18 months and you will have the opportunity to showcase your project skills across varied projects all aimed at driving the efficiency, accountability and development of the Charity’s operations and award-winning building. Your work will contribute to vital objectives for the Charity, which in turn means they can can continue to make a difference for people who experience mental illness.
Business and Projects Support Officer
Location: Ortus, Denmark Hill, London 50% (and home working)
Salary: £34,000 per annum plus excellent benefits
Contract: Permanent - Full time
The Finance and Operations Team underpins the Charity’s delivery of its mission and is responsible for management of the Charity’s endowment, financial sustainability and charitable impact, governance and compliance, and management of business operations such as IT, facilities etc.
One of their goals for the next five years is to ensure that the Charity’s assets continue to be in good order, and this job holder will play a pivotal role in ensuring successful project delivery and well-executed business processes.
The charity operates primarily within the four boroughs served by South London and Maudsley NHS Foundation Trust (Croydon, Lambeth, Lewisham, and Southwark), but the work they fund has the potential for wider impact at both national and international levels, through the sharing of the outcomes with the wider mental health community.
Their small but ambitious team works in a very collaborative and supportive way. They are at the jump-off point of a new five-year strategy and an exciting period of growth. If you have experience in project management/support, business processes, are goal-oriented and like to work with numbers then we would love to hear from you.
Closing date for applications: Wednesday, 17th July at 17h00
Interviews: 29th & 30th July 2024
If you would like to receive the full job description for this role, with details on how to apply, please contact Emma Stone at Harris Hill via the apply button.
The Maudsley Charity is an equal opportunities employer, and makes no discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex. We are committed to offering interviews to candidates who meet the role requirements and have lived experience of mental illness.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Closing date: 10th July
Application process: We would love to know why you would be the best person for this exciting position. Please ensure you apply with a supporting statement, detailing why you believe you would be the most suitable individual for this position.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are looking for an outstanding individual that will provide seamless, executive level assistance and support to our Director of People. This is an engaging & exciting role that sits at the heart of the organisation and has lots of touch points across the whole Society.
As the Executive Assistant to the Director, you will be essential in optimising the effectiveness of leadership. This role requires impeccable organisational skills and a sharp eye for detail. We are looking for someone who has the ability to provide high level administrative support, managing a complex calendar, co-ordinating travel, and scheduling high level meetings internal and external meetings with efficiency to ensure the best use of the Director’s time.
This role will require you to take exceptional quality minutes, accurately recording discussions during meetings, producing high level minutes that capture essential actions and decisions. Additionally, you will have the opportunity to use your advanced planning skills to proactively organise and prepare for upcoming meetings, engagements, and deadlines, adapting swiftly to changes with agility and foresight.
You are looking for someone to also research and craft senior level presentations and briefing notes that inform and drive strategic discussions. You will co-ordinate multiple high-level meetings, seamlessly arranging and overseeing logistics, ensuring all parties are well prepared and that outcomes align with objectives.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
About you
You are a highly organised and detail-oriented professional who thrives in a fast-paced environment. You will bring;
- Proven experience in an executive assistant role with a focus on high-level administrative management.
- The ability to anticipate needs and execute tasks with precision and accuracy.
- Experience of producing high-quality minutes, reports, and presentations.
- Expertise in Microsoft Office and digital communication tools.
- Experience in responding to queries and concerns on behalf of the Director.
Person Specification
- Verbal and written communication skills to liaise with a diverse range of stakeholders.
- Excellent IT skills and extensive experience/knowledge on using Microsoft packages.
- Work collaboratively and be able to prioritise your workload effectively.
- Strong analytical and interpretation skills.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.
We need to ensure the voices around our table better reflect and understand the community we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Salary: £37,580 - £40,250
Full-time or part-time (We are open to part-time min 3 days/week)
Hybrid working - London, Whitechapel (1/2 days per week in office)
Closing Date: 9am on the 15th July 2024
Job purpose
B Lab UK is a data rich organisation, committed to putting data at the heart of our work - across storytelling, research, decision making and evaluation, and beyond
We want to continually improve how we use data to inform our day-to-day decisions, inform our organisation-wide strategy, and evaluate our long-term impact.
This role will be accountable for shaping and continually improving how we use data within B Lab UK, building tools, processes, policy, skills, and behaviours across the organisation to ensure we are putting data at the heart of our work to allow us to better achieve our mission.
Responsibilities will include:
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Ensure data and analytics drive knowledge, insights and context for the organisation
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Drive the continuous improvement and quality B Lab UK’s insight generation tools, ensuring the organisation is enabled to draw insight from internally and externally generated data
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Strengthen our approach to tracking, collecting, and utilising data, focusing on improving analytical efficiency and accuracy, and data quality and integrity.
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Working collaboratively with teams across B Lab UK, design, build and maintain comprehensive reports, dashboards and visualisations, providing actionable insights and metrics for the organisation.
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Develop tools and methodologies for measuring, evaluating and reporting impact of B Corps and B Lab UK
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Support the development of policies and procedures around data management, and maintain data security.
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Upskill the wider B Lab UK team in gathering, handling and analysing data
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Work collaboratively with our wider data, research and insight ‘cluster’ across B Lab Europe and B Lab Global to ensure our work is globally aligned and prioritised
Skills and Experience
Essential
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Practical Experience and knowledge of conducting data analysis and visualising data for critical business decision-making and processes.
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Experience processing, structuring and improving data, and working with a range of digital systems to do this.
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Comfortable working with stakeholders from non-analytical backgrounds, gathering requirements, and translating them into structured analytical questions and approaches.
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Highly data literate with a good working knowledge of data types, the use of basic descriptive statistics (e.g. mean, standard deviation), and how to use data visualisation tools and techniques effectively to communicate insight.
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The ability to work collaboratively across teams, and build strong relationships with a diverse range of internal stakeholders.
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Working knowledge of GDPR and experience of adhering to it.
Desirable
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Experience working with Tableau analytics and data visualisation.
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Experience working with Salesforce reporting and dashboards.
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Experience defining data processes and standard operating procedures.
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Knowledge of additional statistical methods (e.g. cluster analysis, different types of regressions, factor analysis, predictive modelling).
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Knowledge of querying databases (Salesforce, Postgresql, etc.).
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Knowledge of other tools/programming languages (e.g. Python).
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Knowledge of sustainability standards and certifications.
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Understanding of monitoring and evaluation approaches and the role of metrics and performance indicators in assessing performance.
Eligible to work in the UK (we will not be able to provide visa sponsorship)
What we give you
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Purpose -driven work enabling B Lab UK’s mission of redefining the role of business as a force for good
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Hybrid and flexible working, we have a high trust environment and are advocates for right place working
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Hybrid working
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Flexible working hours (based around core working hours)
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25 days holiday plus bank holidays (pro rata for part-time staff)
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1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days
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Our office is closed between Christmas and New Year, no need to take extra holiday!
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Private Medical and Dental cover
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£200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme
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2 paid volunteer days per year
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Enhanced Parental Leave and family-friendly policies, including carers leave
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Learning and Development opportunities
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Enhanced Pension and Life Assurance
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Cycle to Work Scheme
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Income Protection policy
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Working in a flexible office workspace
The client requests no contact from agencies or media sales.
Director of Finance & Operations
Fantastic opportunity to play your part in facilitating peace in areas affected by war and conflict. This well regarded international development charity whose mission is to prevent violent conflict and build safer lives are looking for a Director of Finance and Operations. The Director of Finance & Operations will support the CEO to develop the financial and operational strategy. The role will ensure financial sustainability, enhance resource management efficiency, optimise business processes and controls as well as mitigate risk whilst adopting a continuous improvement mindset.
Detailed responsibilities of the role will include;
- Provide strategic leadership on financial strategy and management
- Advise and support the CEO and Board on all financial matters, including risk management
- Oversee the organisation's finance systems, policies, and processes
- Oversee global operational activities, such as insurance, procurement, ICT systems and relevant policies and procedures, ensuring alignment with organisational goals and maintaining global impact
- Oversee global security efforts, encompassing physical and cyber aspects, to safeguard organisational assets and data
- Provide inspirational leadership to foster the development of high-performing teams guided by strategic objectives and a shared sense of purpose
- Manage a team of approximately 7 staff
In order to be successful in the role, we are looking for successful candidates to demonstrate formal accounting qualification (ACA/ACCA/CIMA), extensive experience of financial management gained within a multi country international charity setting (including the complexities of managing funds in areas of conflict) as well as the gravitas to operate with credibility to advise the Board.
Flexible hybrid working arrangements are offered. This role can be based out of London or remotely if you live in a country that the organization has a presence.