Supporter Services Officer Jobs

Corporate Partnerships Officer
Salary:  £30,000 - £32,000 FTE / £19,459.45  per annum - £18,243.24 per annum pro rated 
Contract: Permanent 
Hours: Part Time, 22.5 hours per week , 3 days
Location: Hybrid / Hatfield / Flexible 

At Herts Young Homeless, our mission is to break the cycle of youth homelessness in Hertfordshire.

Join our friendly and supportive fundraising team to help deliver income growth through the development of corporate partnerships. As one of two corporate partnership officers, your focus will be on developing new corporate support, alongside successful stewardship of our existing corporate partners, in line with hyh’s strategic goals and values. If you’re passionate about preventing youth homelessness, have experience of delivering income growth, and have great relationship building skills, then we would love to hear from you.

What can we offer you?

• A supportive, knowledgeble team and organistion 
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday Purchase Scheme
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home up to 1 day per week (2 days in the office)
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

RESPONSIBLE FOR:

Managing, developing and evaluating hyh’s corporate fundraising strategy to deliver a minimum income target of £135k in 2025/26, focusing on supporting existing partners and developing new corporate support on behalf of hyh.

Working alongside the wider Fundraising & Marketing Team to support with income growth across all fundraising streams, helping hyh to achieve its overall fundraising target in order to maximise the support the charity can provide to young people facing homelessness in Hertfordshire.

Key duties and responsibilities 

• Contribute to hyh’s overall Fundraising strategy as a member of the Fundraising Team 
• Manage a portfolio of existing corporate accounts, understanding CSR/ESG requirements, providing exceptional supporter care and delivering successful partnerships 
• Proactively attend networking events in order to build relationships and develop new corporate partnerships
• Manage the onboarding and stewardship of all new corporate partners with the aim of developing multi-year partnerships
• Update donor contact databases and website 

Full Job Description available attached to Job Advert.

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

Please apply via the link on the vacancy found on our website submitting a cover letter or video no longer 3 minutes to share your skills and experience along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.

Closing date 13th January 2025 12.00 pm 

Interview dates:  15th January 2025 and 22nd January 2025 

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so

Leukaemia UK – Our Charity

Leukaemia UK is growing! We are expanding our team to achieve a step-change in income, profile and impact in 2025 and beyond.

We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research.

Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer.  And the physical and psychological impact can be lifelong. 

Our current strategy outlines our plan to increase our investment into ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we are embarking on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact.

As we begin the fourth year of this ambitious 5-year strategy, we are seeking a passionate and pro-active Special Events Officer to support in the delivery of our growing special event portfolio.

Team

We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do.  We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity gets the funding it needs to continue to help those diagnosed with leukaemia and other blood cancers.

From us you can expect fun and creativity, as well as great challenge and support. We may not be about the corporate life here, but we are all about delivering exceptional expertise and making a real change to people’s lives.

Leukaemia UK and You 

Working closely with the Special Events Manager and the wider Philanthropy and Fundraising team, you will play a key role in our ambitious plans for Special Events at Leukaemia UK.

We are looking for a collaborative, organised and results driven Special Events officer who is passionate about the impact our events can have in supporting the leukaemia community and ultimately stopping leukaemia devastating lives. You thrive on excitement and the many layers involved in Special Event delivery.

This is a great role for someone looking to have real development and learning opportunities, in an exciting and fast-paced environment. You will be working with an experienced philanthropy team at a time of significant and exciting growth, in which our Special Events portfolio plays an important part.

Skills and Experience 

• An ambitious but focused mindset, dedicated to delivering results
• Excellent relationship management skills, with diplomacy and discretion in working with high profile supporters
• Excellent verbal communication, networking and relationship-building skills
• Effective project management skills, with experience of delivery high quality events
• Experience of tracking income and expenditure against budgets
• Experience of managing external suppliers
• Experience of the charity sector and special event fundraising
• A collaborative mindset, with experience of working across teams, utilising internal expertise to best effect
• Experience of working to ambitious team objectives and reporting against these
• Effective time management skills

Job specifics  

• Hours: Full time hours are 37.5 Monday to Friday
• Location: We are very flexible! Our hybrid working policy is a minimum of two days per month in our London Office office. For the Philanthropy team this will vary dependent on meetings with internal and external stakeholders so your flexibility is a must. Our aim as the Philanthropy team is to work together in the office together one day a week, if and when possible.
• Salary range £30,000 - £36,000 (FTE)
• First interviews will be held via Teams on Monday 20th January 2025
• Second interviews will be face to face in our London Offices – at 26 Great Queen St, London WC2B 5BL on Monday 27th January 2025.
• We are proud of our benefits – see a summary on our website Work with us - Leukaemia UK 

If you feel you have the passion for our work and the right mix of skills, energy, and flair to embrace this broad and challenging role and enable our strategy to fly, then we would love you to apply. Please also see the full job description attached to the advert.  

Application instructions: To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications. Please apply via the CharityJob website with your CV and covering letter.

Closing Date: Midnight Sunday 5th January 2025

We look forward to hearing from you! 

Charlotte Holmes

Head of Philanthropy 

This is a fantastic opportunity to work as part of our housing management organisation that is rich in history with a thriving, vibrant, and diverse community. Delivering on behalf of our housing landlord, you will oversee the estate service ensuring the estate cleaning and grounds maintenance is carried out to a high standard that will enable our communities to thrive.

The postholder will be responsible for working together with the Estates team, contractors, SW9 operational managers, and the wider staff team. To lead an efficient and effective team within the customer services department to deliver a high-quality customer focused service in line SW9 objectives.

You will be leading a team and provide services to approximately 1,800 properties, ensuring that our services are fit for purpose and offers our residents excellent customer service.

Key Responsibilities:

· Manage Estate Service: Oversee and coordinate all estates activities, ensuring timely and cost-effective solutions.

· Team Leadership: Lead and support a team of staff and contractors, fostering a collaborative and efficient working environment.

· Budget Management: Control and monitor budgets, ensuring projects are completed within financial constraints.

· Customer Service: Maintain high levels of customer satisfaction by addressing tenant concerns and feedback promptly.

· Reporting: Prepare regular reports for senior management, highlighting performance metrics and areas for improvement.

About you:

We are seeking a highly motivated and experienced Estate Services Manager to oversee the effective management of the in-house cleaning team and external contract management for various aspects of the estate and delegation. The ideal candidate will have a strong background in estate management, excellent organisational skills, and a passion for delivering first-class service.

You will have good technical knowledge and management experience. This is a highly visible role, and the successful applicant will be able to demonstrate experience of delivering a first-class estate service.

In this role, you will provide vital support to the Propel into Education team and the Senior Advice and Support Officer for Further and Higher Education, contributing to initiatives that guide and empower young people with care-experience on their educational journeys. 

This role will be part of the Services department, but will work closely with colleagues in the Policy, Campaigns and Communications department and across the organisation to support the Propel Programme. We’re looking for someone who is motivated, creative, and passionate about making a difference in the lives of care-experienced young people. Strong organisational skills, attention to detail, and a commitment to excellence are essential for success in this role.

At Become, we ask interested applicants to answer several competency-based questions.

Your application and answers will be reviewed anonymously to ensure fairness and help remove bias from the application process. You’ll need to send us your CV but it will only be considered if you score well as part of the anonymous review.

If you would like an informal chat before applying, please contact Rebecca Jones, Senior Advice and Support Officer for Higher and Further Education, and we will arrange a convenient time. 

Please also tell us if there are any reasonable adjustments we can make to assist you in your application. The deadline for applications to be received is Monday 6th January 2025 @ 9.00am. 

Interview details:  

Interviews will have two parts: 

• A session with young people; 

• A panel interview with Become staff. 

Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person at our location in Central London. If access to technology/ WiFi is difficult for you, please contact us so we can assist in making suitable arrangements.   

Become also wants to ensure fairness in all of our interviews so all successful shortlisted candidates will be sent the interview questions in advance. 

Interviews will take place: 

• Young people’s panel: Tuesday 14th January 2025  

• Staff panel: Thursday 16th January 2025

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
• Pension with 5% employer contribution
• An extra day off for your birthday
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Helpline Adviser you will be: -

• Able to respond to victims of and those affected by crime by providing support, information and referral on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Background: 

Amna means safe in Arabic - representing the core of our work - supporting communities and frontline workers to bring non-clinical mental health support to every person affected by war, conflict and displacement. At Amna, our core values of respect, understanding, curiosity and connection guide everything we do. Our mission is to build community capacity for healing. Our vision is a world where refugees can determine their future unbounded by the impacts of conflict and displacement. 

We partner with local organisations and institutions working with displaced communities to set up psychosocial healing services in which individuals and groups can discover and connect to practices that promote their healing and wellbeing. We invest in and train people within these organisations to provide this support, and we help partners build psychosocial interventions in collaboration with refugee communities – all with a values-based, trauma-sensitive and identity-informed approach.

Our partnerships are not limited. We connect partners through our global healing network of peer organisations to exchange learnings and enhance their practices as the network strives to support forcibly displaced communities around the world. 

Safeguarding: 

The role-holder will have experience working according to ethical and good practice safeguarding principles. They will be expected to adhere to and promote Amna’s Safeguarding Policies as they will be involved and responsible for programmes working with children and vulnerable groups in different settings. 

How Will you Make a Difference?  

As an Operations Officer, you will play a pivotal role in supporting the effective functioning of our organization. This position encompasses a broad range of responsibilities, including human resources, recruitment, HR administration, office management and providing general support to the Operations team. The Operations Officer will work closely with team members to ensure the smooth execution of daily operations and contribute to the overall success of the organization. 

Responsibilities include: 

Human Resources:  

• Assist the People and Culture Manager in implementing HR policies, procedures, and initiatives, including performance management, staff wellbeing, and employee engagement.
• Handle HR-related inquiries and administrative tasks such as maintaining employee records, benefits administration, and compliance with labor laws. 
• Manage the end-to-end recruitment process, including sourcing, screening, interviewing, and onboarding candidates. Collaborate with hiring managers and People & Culture Manager to identify staffing needs, develop job descriptions, and engage with external recruitment agencies. 
• Coordinate staff training, professional development programs, and workshops to enhance employee skills and growth. 
• Support onboarding and offboarding processes, ensuring smooth transitions in collaboration with the People and Culture Manager and the Employer of Record. 
• Work closely with the Employer of Record to ensure accurate processing of contracts, payroll, and adherence to local labor laws. Prepare and update HR-related documentation, such as contracts, offer letters, and policy manuals. 

Admin and Logistics: 

• Act as the primary point of contact for the coworking space management team.
• Implement and improve administrative processes for increased efficiency. 
• Arrange and manage staff travel, including flights, accommodations, and transportation, ensuring compliance with organisational policies, budgets, and safety protocols.
• Monitor travel expenses and coordinate reimbursements with the Finance team. 
• Provide pre-travel briefings in collaboration with the Head of Operations and ensure compliance with safety protocols. 
• Provide administrative and logistical support to the Operations team. 
• Handle general inquiries and requests to facilitate smooth operations. 
• Support the Head of Operations with IT needs, maintain knowledge management systems, and ensure effective workflows and internal communication platforms are up-to-date. 
• Manage office assets, including inventory tracking and maintenance. 
• Other ad hoc responsibilities as needed.

Qualifications and Experience:  

• Bachelor's degree in Human Resources, Business Administration, or a related field.  
• Strong organizational and multitasking abilities.  
• Excellent communication and interpersonal skills.  
• Knowledge of labor laws and regulations.  
• IT literate with a good working knowledge of Microsoft office.    
• Ability to work quickly, methodically, accurately, independently and to use initiative to problem solve proactively.   
• Methodical and organised with high attention to detail and accuracy.   
• Excellent time management skills and the ability to work under pressure to meet deadlines.   
• Ability to work with tact, diplomacy and complete confidentiality.   
• Excellent communication skills in English, both written and verbal, including ability to effectively communicate with internal and external stakeholders.  

Desirable: 

• Experience at an international NGO and/, budgeting and reporting. 
• Previous experience with logistics coordination will be preferred. 
• Background of working in a diverse cultural setting. 

Skills and Behaviors:   

• Flexible approach and ability to adapt to change in a growing organization.  
• Culturally sensitive and ability to adapt easily.  
• Able to work dynamically and respond quickly and appropriately to unexpected needs.   
• Able to take responsibility for assigned tasks and to respect processes and confidentiality.    
• Capacity to solve problems, to transfer knowledge and to develop new skills.   
• Enthusiastic with a desire to learn and develop.  
• Excellent team working skills.  

Work Location and Environment  

This role is open to applicants in London, UK.  Amna offers a hybrid working environment to its employees allowing for a blend of remote and in-person work.  

Please note that the nature of working environment and hybrid schedule may be adjusted as per the organisation’s evolving needs.  

Remuneration Package  

Remuneration: 32,000 GBP per annum.

At Amna we are committed to attracting and retaining top talent by offering competitive compensation and benefit packages. We believe in rewarding talent and expertise at a level that corresponds with the local market conditions, ensuring that all our team members are fairly compensated for their skills and contributions.   

In compliance with international standards, Amna utilizes a global payroll provider to ensure seamless and efficient compensation processes for our diverse team. 

Commitment to Diversity, Equity, and Inclusion  

Amna is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents.   

As an equal opportunity employer, we do not discriminate on the basis of race, religion, color, ethnicity, sex, gender, sexual orientation, age, marital status or disabilities status.   

Applications are strongly encouraged from people with personal or family lived experience as refugees and displacement. 

Recruitment timeline: 

Written task: week of January 13th. 

Interviews: week of January 20th. 

Only Shortlisted candidates will be contacted.  

Leukaemia UK – Our Charity

Leukaemia UK is growing! We are expanding our team to achieve a step-change in income, profile and impact in 2025 and beyond.

We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research.

Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer.  And the physical and psychological impact can be lifelong. 

Our current strategy outlines our plan to increase our investment into ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we are embarking on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact.

As we begin the fourth year of this ambitious 5-year strategy, we are seeking a passionate and pro-active Trusts and Partnerships Officer to support in the management and growth of our partnerships with Trusts, Foundations and the Pharmaceutical sector.

Team

We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do.  We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity gets the funding it needs to continue to help those diagnosed with leukaemia and other blood cancers.

From us you can expect fun and creativity, as well as great challenge and support. We may not be about the corporate life here, but we are all about delivering exceptional expertise and making a real change to people’s lives.

Leukaemia UK and You 

Working across the Philanthropy team, you will play a key role in our exciting ambitions to raise more funds through meaningful partnerships with Trust and Foundations, and the pharmaceutical sector.

We are looking for a collaborative and results driven Trusts and Partnerships Officer who is passionate about the impact funding from these organisations can have in supporting the leukaemia community and ultimately stopping leukaemia devastating lives.

This is a great role for someone looking to have real development and learning opportunities in an exciting and fast-paced environment. You will be working with an experienced philanthropy team at a time of significant growth.  

Skills and Experience

• An ambitious but focused mindset, dedicated to delivering results
• Excellent written communication skills, with the ability to navigate complex information at times, in order to develop high-quality proposals
• Excellent relationship management skills, with experience of utilising this with key funders, grant makers, partners, donors and stakeholders  
• Experience of managing a portfolio of charitable trusts, foundations and partnerships and developing a pipeline of new opportunities
• Excellent verbal communication, networking and relationship-building skills
• A collaborative mindset, with experience of working across teams, utilising internal expertise to best effect
• Experience of being a diligent and accurate record keeper, ideally with experience of Salesforce or a similar CRM
• Experience of working to ambitious team objectives and reporting against these

Job specifics

• Hours: Full time hours are 37.5 Monday to Friday
• Location: We are very flexible! Our hybrid working policy is a minimum of two days per month in our London Office office. For the Philanthropy team this will vary dependent on meetings with internal and external stakeholders so your flexibility is a must. Our aim as the Philanthropy team is to work together in the office together one day a week, if and when possible.
• Salary range £30,000 - £36,000 (FTE) 
• First interviews will be held via Teams on Friday 24th January 2025
• Second interviews will be face to face in our London Offices – at 26 Great Queen St, London WC2B 5BL on Thursday 30th January 2025.
• We are proud of our benefits – see a summary on our website Work with us - Leukaemia UK 

If you feel you have the passion for our work and the right mix of skills, energy, and flair to embrace this broad and challenging role and enable our strategy to fly, then we would love you to apply. Please also see the full job description attached to the advert.  

Application instructions: To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications. Please apply via the CharityJob website with your CV and covering letter.

Closing Date: Midnight Sunday 12th January 2025

We look forward to hearing from you!

Charlotte Holmes

Head of Philanthropy 

CXK seeks a dynamic Director of Services to drive impactful service delivery that empowers individuals facing barriers to education and employment.

Applications close at: 9 a.m. Monday 6th January 2025

Location: Ashford, Kent (with regular travel across the South East)

About CXK

CXK is an award-winning charity committed to empowering young people, adults, and communities across the South of England to maximise their potential. From providing ground-breaking careers information, advice and guidance and employability training to offering targeted support for those at risk, CXK’s services inspire positive change and long-term growth in individuals and communities alike.

About the role

It’s an exciting time to join CXK as we continue to expand our reach and launch our new 5-year strategy. We are searching for a dynamic Director of Services to drive operational excellence and quality across our diverse portfolio of services.

The Director of Services will lead CXK’s full suite of operational services to young people and adults across diverse contracts, including the National Careers Service, targeted support programmes, and employability initiatives.

This role is crucial in driving high-quality delivery, managing performance against contract KPIs, and ensuring that all services meet CXK’s standards and have a real impact on our beneficiaries.

The Director will oversee two Assistant Directors, empowering their teams to deliver consistently excellent service.

Representing CXK as a visible and proactive leader, the Director will strengthen relationships with commissioners, local authorities, and other key stakeholders, ensuring CXK’s reputation remains strong.

Additionally, this role involves overseeing compliance, safeguarding, and health and safety across all services. The Director will also be responsible for mobilising new contracts and collaborating closely with the Director of Business Development to drive growth and innovation in CXK’s provision and services.

Who we are looking for

You’ll be a visible, resilient and passionate leader, able to engage teams and provide strong oversight on quality, financial sustainability, safeguarding, and compliance across all service areas.

The ideal candidate will bring senior-level operational leadership experience, ideally within services for young people, adults or vulnerable groups, a strategic vision, and the ability to inspire and lead geographically dispersed teams.

You will have a strong track record of managing complex, multi-service staff teams and programmes across the charity, education, or government sectors, deep understanding of government contracts and performance-driven programmes and stellar relationship-building skills.

Financial acumen and experience in budgeting and strategic financial planning are essential to ensure sustainability and growth.

If you can deliver impactful, high-quality service in a fast-paced, purpose-driven environment and you’re ready to bring energy, expertise, and a commitment to CXK’s mission, we’d love to hear from you.

Please click on the ‘Apply’ link to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Peridot Partners are CXK’s retained recruitment consultants for this role.  Please only apply direct to Peridot and not to CXK.

Applications for this role close at 9 a.m. Monday 6th January 2025. 

Job Title: Community Manager 

Reporting To: Head of Youth Services

Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)

Contract: Full Time, Permanent 

Salary: £36,000 per annum 

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression.

Closing date: 12th January 2025

Job Purpose: To deliver The Mix’s online communities across discussion boards and group chats, leading a team to establish a fun, inclusive and supportive space for young people.

Main Responsibilities

Responsible for:

• Innovating and growing our online peer support community
• Taking the online community to the next level in terms of youth-led, peer-to-peer digital communities, both in terms of youth-led practice and using new technologies
• Line management of the community team and day-to-day delivery of the community service

Overseeing the day-to-day running of the community: 

• Supporting the community team to deliver The Mix’s peer support community across all channels including supporting young community moderators, activators, content creators and peer supporters, ensuring safe moderation and facilitating peer support
• Ensuring delivery of engaging community events such as group chats, live Q&As and Youth Voice activities
• Line management and development of the community team, including officers, senior officers, freelancers and 50+ young volunteers
• Working collaboratively with the content and digital marketing team and partner organisations to deliver a high-quality service
• Managing projects (including budgets) to develop the online community and volunteering offerUsing data and insights from the community to provide analysis of topics and discussions relevant to The Mix
• Working with the volunteer team to ensure that volunteer roles continue to help grow community engagement
• Ensuring that policies, procedures, rotas, schedules and other information about the services are delivered
• Promoting and encouraging self-care and reflective practice across the team

Community growth and strategy development:

• Leading on the growth and development of the community using youth-led practice and new technology to ensure that it is a space that meets the growing and changing needs of young people
• Delivering the community strategy and working with data and insight teams to monitor strategy development against KPIs
• Ensuring that community members have a sense of ownership and opportunities to help shape the community
• Establishing relationships with partner organisations and stakeholders across relevant sectors and fields
• Focusing on the continuous development of The Mix community by attending training events, being aware of best practice
• within the sector and cascading learning to staff, volunteers, and community members

Volunteering engagement & development:

• Line management of the Senior Engagement and Training Officer, supporting them to engage young
  people in the community into voluntary roles, lead on training and supporting young people in their voluntary roles
• Working with the Volunteering Manager to oversee the departments volunteering practices ensure a
  high-quality service, continuous volunteer development & a positive volunteering experience
• Ensuring that the community has enough volunteers to deliver the service safely
• Supporting the senior engagement and training officer with the co-design and design of volunteering
• roles and processes

Person Specification

Essential

• Qualification and/or relevant experience in youth work up to level 2
• Experience and demonstrable knowledge of running online peer support and community services, including the training and management of volunteers
• Passion for working with young people and experience and knowledge of the issues they face
• Good general technical knowledge with an understanding of the opportunities associated with new technologies and online services for young people
• Excellent people skills, adaptable and flexible in manner and approach with an understanding of how to motivate and develop staff
• Excellent written and verbal communication, as well as good listening skills with the ability to communicate with empathy and understanding
• Good planning and problem-solving skills
  Experience of delivering online workshops with young people
  Line management experience of staff and volunteers

Desirable 

• Experience in group facilitation and training
• Understanding of the legal issues affecting online communities
• Experience of working within safeguarding frameworks
• Good technical knowledge, ideally including at least a basic knowledge of HTML
• Any additional social media skills such as social listening, reporting and content creation

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Job Description ​​and Person Specification

Job title: Senior Email Marketing Officer

Reporting to: Digital Marketing Manager

Location: London

Contract type: Permanent

Hours per week: 35

Salary & Grade: £32,880 - £34,610 

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  For more information visit our website.

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us. 

The role 

The Senior Email Marketing Officer will play an integral part in FareShare’s Digital Marketing team, managing and optimising our approach to email communications across the organisation. Using a data-driven and insight-led approach, the post holder will develop supporter journeys and engage multiple audiences, including fundraisers, corporate partners, volunteers, and the public. This role offers an exciting opportunity to shape FareShare’s email marketing strategy, enhance supporter engagement, and contribute to FareShare’s mission of fighting hunger and food waste.

Main areas of responsibility

• Develop and oversee FareShare’s email communications strategy, including newsletters and automated journeys.
• Utilise Salesforce Email Marketing Cloud and Active Campaign to deliver, monitor, and optimise email performance.
• Collaborate with FareShare managers to refine stewardship strategies, supporter segmentation, and cross-sell opportunities, enhancing supporter journeys and generating long-term engagement.
• Approve all email campaigns, ensuring content is optimised, effective calls-to-action, and messaging aligns with FareShare’s voice.
• Create multi-version emails targeting specific demographics, ensuring compatibility across devices.
• Produce and manage email newsletters and updates, segmenting user groups for effective lead conversion and retention.
• Document stewardship activities in Salesforce, providing a streamlined process for team use.
• Partner with MarComms and other teams to generate engaging platform content that supports FareShare’s objectives.
• Introduce a testing matrix to track and implement the best-performing tactics across the organisation.
• Work with the Data Systems Manager to develop automated supporter journeys and ensure GDPR, PECR, and fundraising compliance.
• Monitor supporter feedback and satisfaction, using insights to improve engagement and stewardship.
• Stay updated on industry best practices and regulations, continuously enhancing FareShare’s email marketing approach.

Person Specification 

Essential Criteria 

• Strong knowledge of email marketing principles, preferably within a charity or non-profit context.
• Experience using email marketing platforms (ideally Salesforce Email Marketing Cloud and Active Campaign) to manage, monitor, and improve campaign performance.
• Proficiency in data management, using relational databases to enhance the supporter experience.
• Demonstrated experience developing data structures and managing data integrity in a fundraising environment.
• Proven ability to develop and implement effective stewardship journeys across multiple audience segments.
• Strong communication skills, engaging various stakeholders and ensuring goal alignment.
• Thorough understanding of GDPR, PECR, and fundraising regulations, with experience applying these in a charitable setting.

Desirable Criteria 

• Experience designing and implementing cross-selling campaigns.
• Familiarity with Salesforce for managing supporter experience.
• Interest in the environmental impact of food waste and the root causes of food poverty.

Competencies and behaviours 

• An understanding of and commitment to FareShare’s mission. 
• A commitment to Equal Opportunities. 
• Flexibility and collaborative style of working across FareShare and with all our stakeholders
• Enthusiasm for staying current with digital marketing trends and practices, ensuring FareShare’s strategies remain impactful.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

We are looking for an organised, experienced, and proactive Fundraising Officer to drive income generation at ELR. This exciting new role will be key in securing essential capital and revenue funds to support all areas of our work, from restoring historic locomotives and repairing bridges and viaducts to supporting education projects in our Transport Museum and covering day-to-day operational costs.

In this role, you will raise the profile of fundraising across the organisation and work closely with colleagues, volunteers, and the Board to increase income from diverse sources, including trusts and foundations, individuals, corporations, and statutory bodies.

The ideal candidate will be an excellent communicator and a self-starter, eager to develop and lead new fundraising initiatives with a keen eye for detail. As an enthusiastic ambassador for our work, you will build our supporter base and clearly convey the impact of ELR to potential partners and stakeholders. You should have strong experience in building fundraising relationships, managing administration, and creating compelling content for various marketing channels (social media, website, crowdfunding, print, etc.).

This is a fantastic opportunity to shape the fundraising strategy for a leading North West visitor attraction and heritage site. With significant potential to explore new fundraising avenues, accelerate activity, and foster a visible culture of philanthropy, this role offers great scope for professional growth.

The position is initially for two years, with a review after 18 months and the potential to transition into a permanent, full-time role upon the successful achievement of key objectives.

There are four criteria that will disqualify applicants, so please only apply if you meet all of the following requirements:

1. At least three years of fundraising experience.
2. Experience securing funding from various sources, including trusts, foundations, corporations, individuals, and government bodies.
3. Experience providing excellent stewardship and relationship management with supporters.
4. Experience conducting prospect research to identify potential supporters.

The closing date for receipt of applications is Monday 6th January at 12:00.

Remuneration package:

Salary range: £27,000 - £30,000, depending on experience.

• Free travel on East Lancashire Light Railway services
• Rail Staff Travel Scheme, which allows discounted travel on the UK National Rail Network
• Company pension scheme
• Group Life Insurance inc. death in service benefit
• Employee Assistance Programme including BUPA Healthy Minds & Help@Hand app

A full-time office based role but hybrid and flexible working is available to this post.

Development Officer

We want Bradninch Town Trust to be a flourishing, warm and sustainable part of the community in Bradninch. We are looking for someone who has the skills, experience and energy to support the Trustees in making this happen and to help secure the future of this important asset in our community.

It is important that the postholder is able to manage both the administrative and the development aspects of the role, ensuring that the trust runs smoothly day to day and that it broadens its impact, welcoming new groups, events and users. This is an exciting role which offers significant responsibility and creative scope to the right person. The Development Officer reports to the volunteer Trustee Board via The Chair of the Trust, who is the line manager for this role.

About Bradninch Town Trust

Bradninch Town Trust is the name given to a collection of charities operating for the benefit of local people. Volunteer trustees manage properties on behalf of the people of Bradninch and these include The Guildhall, some residential buildings and some fields. The Guildhall is the largest public building in the town. It houses the Town Council Chamber and all rooms are available for hire.

Key responsibilities

1. Strategic Development

• Identify and develop new opportunities to expand and diversify the Trust’s activities and services to meet the needs of the local community.

• Collaborate with the Trustees to create and implement strategic plans for long-term growth and sustainability.

2. Fundraising

• Develop and implement fundraising strategies, including identifying potential funding sources. 

• In partnership with the trustees, write and submit grant applications to secure funding for new and existing projects.

3. Marketing and Promotion

• Create and manage marketing campaigns to raise awareness of the Trust’s activities and attract participants, volunteers, and donors.

• Manage social media, website, and other digital platforms to promote the Trust's work and increase engagement with the community.

• Organise and attend events to promote the Trust, its mission, and its activities.

4. Partnership and Stakeholder Engagement

• Develop and maintain relationships with local authorities, businesses, other charities, and community organisations to promote collaboration and support for the Trust’s work.

• Engage with the local community to gather feedback on existing services and identify new needs or opportunities.

5. Administration of properties – including The Guildhall and 3 residential houses 

• Marketing and managing lettings for The Guildhall as a hireable venue, ensuring a  high-quality experience for hirers. 

• Liaising with the Buildings Caretaker who has responsibility for cleaning and simple  maintenance. 

• Being the first point of contact with permanent tenants, overseeing property  management, liaising about issues that arise. 

6. Operating charitable grant giving 

• Marketing and managing the grant giving policies of The Parochial Charities Trust. 

7. Financial management and record keeping

• Making payments, invoicing and operating an online accounting/bookkeeping systems (SAGE), and HMRC payroll. 

• Preparing monthly management accounts for Trustees. 

• Preparing annual accounts for the trustee board, external inspector and ultimately The Charities Commission and ensuring their timely submission. 

• Preparing annual income and expenditure budgets, in association with Trustees.

• Arranging insurances and other compliances as required. 

8. Facilitation of The Trustee Board 

• Together with The Chair, collate and distribute paperwork for meetings.

• Make reports to trustees on the performance of budgets and property issues, ad  hoc and at Trustee meetings. 

• Take minutes of Trustee meetings, record and circulate them. 

• Arrange the effective and safe online management and storage of Trustee Board  documentation, ensuring access for trustees, (using Google Workspace). 

Person Specification

We are looking for someone who has the experience, knowledge, skills and energy to support the Trustees in running and developing the Trust.It is essential that the postholder is:

• Able to manage both the administrative and the development aspects of the role

• Self-motivated, organised and imaginative 

• Comfortable with working both online/remotely, and in a consumer-facing environment . 

• Able to operate with tact and diplomacy, as well as having capacity for robust discussion 

Below is a list of desirable experience, knowledge and skills that we are looking for in this role. 

It is not essential that you meet all of these criteria to apply, but is essential that you are able to demonstrate sufficient existing experience, knowledge and skills to successfully deliver the responsibilities of the role, and the capacity and capability to develop in areas where you may not already have relevant experience, knowledge or skills.

 Experience

• Previous experience in a development, fundraising, or community engagement role within a charity or non-profit organisation.

• Proven ability to work with people from a wide range of backgrounds, ensuring inclusion and equal access to services.

• Experience in managing budgets and financial reporting.

• Experience in planning and delivering community events or activities.

Knowledge

• Knowledge of the legal and regulatory framework for charities, particularly in community development.

• Awareness of the social and economic issues affecting the local community, and experience in addressing these through community-based services.

• Knowledge of different fundraising methods and best practices.

• Understanding of how to develop and implement marketing strategies to raise the profile of an organisation.

Skills

• Ability to write successful grant applications and develop fundraising initiatives.

• Excellent written and verbal communication skills, with the ability to engage diverse audiences (e.g., funders, partners, community members).

• Strong interpersonal skills and ability to build and maintain effective partnerships with a variety of stakeholders.

• Competency in promoting services through various channels (social media, digital marketing, print, etc.).

• Problem-solving skills and the ability to identify challenges and develop creative solutions.

• IT skills, including proficiency in Google Workspace, SAGE and social media platforms.

Benefits

• Contributory pension

• Flexible working arrangements

We are seeking an enthusiastic and proactive self-starter to join our Fundraising Team as the 'Community Engagement Fundraiser - South'. In this role, you will be responsible for building strong relationships, growing our community presence on the ground, generating new fundraising leads, whilst stewarding current fundraisers through their DRWF fundraising journey.

The post holder will require experience and a good knowledge of community fundraising. The ability to deliver against a regional income target with energy and enthusiasm that will inspire supporters to go the extra mile with their fundraising efforts for DRWF.

You will be target driven, proactive, a determined self-starter and thrive on working with a range of fundraisers, encouraging them to choose DRWF as their preferred charity.

Key areas of responsibilities

To recruit, manage, develop and support an expanding network of supporters wishing to fundraise for Diabetes Research & Wellness Foundation (DRWF), in order to achieve agreed income and expenditure targets; whilst supporting other targeted deliverables for DRWF, such as Lottery, Regular Giving and Legacy Giving.

A full breakdown of the role can be found in the attached document.

How to apply:

Please send the following to: Tim Green, Head of Community Fundraising.

• Your CV (no more than three sides)
• A supporting statement (no more than two pages), explaining why you believe this position is a great fit for you and how your knowledge / experience align with the required criteria.

Closing Date: Friday 10th January 2025 (we will view applications throughout this period).

Interviews: W/C 20th January 2025.

Eye Care Liaison Officer (ECLO)

Salary: £30,550 fte (£24,440 pro rata)

Contract type: Permanent Contract

Hours: 28 hours per week

Location: Eye Clinic, Ysbyty Gwynedd Hospital,

Closing date: Sunday 12 January 2024 (midnight)

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.

We are pleased to announce this exciting opportunity to join our flagship UK Eye Care Support Service and the ECLO team in Wales.

In this role you will be working directly with people with sight loss, and those diagnosed with a condition which may cause sight loss in the future, as well as their families and carers. Providing understanding, information, and essential emotional support, you will support people to make informed choices which enable and empower them to maintain their independence and face the future with confidence.

Working across a large ophthalmology department you will work closely alongside clinicians and will develop strong partnerships across social care, community support and other local and national organisations.

For more information on what it's like to be an ECLO, please follow the links below:

What we are looking for

You will have proven experience of delivering information and advice services working directly with the people you are supporting. Key to this role will be your excellent communication and relationship building skills with patients, clinicians, and a wide range of cross sector partners.

You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.

How to Apply

To be considered, you must respond to the questions in our short application form and submit your CV. If you're having difficulty applying, please contact

Closing date for completed applications: Sunday 5 January

Swyddog Cyswllt Gofal Llygaid (ECLO)

Cyflog: £30,550 cyfwerth ag amser llawn (£24,440 pro rata)

Math o Gontract: Contract Parhaol

Oriau: 28 awr yr wythnos

Lleoliad: Clinig Llygaid, Ysbyty Gwynedd, Ffordd Penrhos, Bangor. LL57 2PW

Dyddiad cau: Dydd Sul 12 Ionawr 2024 (hanner nos)

Ni yw'r Royal National Institute of Blind People (RNIB) ac rydym yma i bawb sy'n cael eu heffeithio gan golled golwg. Mae gweithio i ni yn golygu gweithio i un o elusennau mwyaf y DU, gan gefnogi bron i ddwy filiwn o bobl sy'n byw gyda cholled golwg yn y DU.

Mae'r RNIB yn arwain y gwaith o greu byd lle nad oes rhwystrau i bobl sydd â cholled golwg. Un o'n blaenoriaethau allweddol ni yw gofyn i bobl weld colled golwg yn wahanol, gan wyrdroi canfyddiadau anghywir a newid ymddygiad y cyhoedd fel bod pawb yn disgwyl cyfranogiad cyfartal gan bobl sydd â cholled golwg a chreu cymdeithas gwbl hygyrch.

Mae'n bleser gennym gyhoeddi'r cyfle cyffrous hwn i ymuno â'n Gwasanaeth Cefnogi Gofal Llygaid blaenllaw ni yn y DU a'r tîm ECLO yng Nghymru.

Yn y rôl hon byddwch yn gweithio'n uniongyrchol gyda phobl sydd â cholled golwg, a phobl sy'n cael diagnosis o gyflwr a allai achosi colled golwg yn y dyfodol, yn ogystal â'u teuluoedd a'u gofalwyr. Gan ddarparu dealltwriaeth, gwybodaeth a chefnogaeth emosiynol hanfodol, byddwch yn cefnogi pobl i wneud dewisiadau gwybodus sy'n eu galluogi a'u grymuso i gynnal eu hannibyniaeth ac wynebu'r dyfodol yn hyderus.

Gan weithio ar draws adran offthalmoleg fawr byddwch yn gweithio'n agos ochr yn ochr â chlinigwyr ac yn datblygu partneriaethau cadarn ar draws gofal cymdeithasol, cefnogaeth gymunedol a sefydliadau lleol a chenedlaethol eraill.

I gael rhagor o wybodaeth am sut beth yw bod yn ECLO, dilynwch y dolenni isod:

Gwasanaeth ECLO yr RNIB - YouTube

Hysbyseb teledu Apêl Newidwyr Bywyd yr RNIB - YouTube

Diwrnod ym Mywyd ECLO - Gwefan yr RNIB

Beth rydym yn chwilio amdano

Bydd gennych brofiad clir o ddarparu gwasanaethau gwybodaeth a chyngor gan weithio'n uniongyrchol gyda'r bobl rydych yn eu cefnogi. Yn allweddol i'r rôl hon fydd eich sgiliau cyfathrebu a meithrin perthnasoedd rhagorol gyda chleifion, clinigwyr, ac ystod eang o bartneriaid traws-sector.

Dylech fod yn hyderus i weithio ar eich liwt eich hun, bod â sgiliau trefnu rhagorol a bod yn ddefnyddiwr hyderus o systemau TG. Mae sgiliau cadw cofnodion manwl gywir yn allweddol i'r rôl hon hefyd.

Sut i Wneud Cais

Er mwyn cael eich ystyried, rhaid i chi ymateb i'r cwestiynau ar ein ffurflen gais fer a chyflwyno eich CV. Os ydych chi'n cael anhawster gwneud cais, cysylltwch â

Y dyddiad cau ar gyfer ceisiadau wedi'u cwblhau: Dydd Sul 12 Ionawr