Supporter Services Officer Jobs in London, Greater London
REIMAGINING GOVERNMENT FOR A CHANGING WORLD
Governments today face unprecedented challenges. From responding to climate change and tackling
inequality to managing public health crises, they are under immense pressure to meet the growing
demands of their citizens while maintaining trust and staying relevant. Yet, many of the systems and
structures that underpin government operations are no longer fit for purpose in our rapidly changing world.
At CPI, we believe it’s time to reimagine government so that it works for everyone. We envision a future
where governments are not just responsive but also resilient, inclusive, and adaptive to the complexities
of modern society. To make this vision a reality, governments must evolve—and CPI is here to help them
on that journey.
We act as a learning partner, empowering changemakers within and around government to think
differently, embrace new approaches, and create lasting, positive change. Our work is built on two core
practices: sensemaking and action-learning.
THE WORK WE DO
At CPI, we help governments transform in order to best meet the challenges of the 21st century. To do this, we focus on three core objectives:
1. Inspiring leaders to act: We cultivate visionary, empathetic leaders who are driven by a commitment to the public good. By mobilizing leaders around shared goals, we empower them to drive meaningful change, particularly in communities that have historically been underserved.
2. Innovating systems and services: We help governments and partners rethink how public services are designed and delivered. By embracing innovation, we create systems that are not only capable of solving today’s challenges but
are resilient enough to adapt to future societal, technological, and environmental shifts.
3. Integrating across boundaries: Collaboration is key to creating long-lasting impact. We help our partners break down silos and foster cross-sector partnerships, connecting ideas and people across diverse ecosystems. By doing so, we enable government leaders to continuously learn from others, improve their services, and deliver better outcomes for citizens.
At CPI, we don’t just advocate for change—we model it. Our core values—Curiosity, Courage, Collaboration, Empathy, and Equity—are at the heart of everything we do. These values shape our work culture, our partnerships, and how we engage with the world. By living these values, we create an environment where everyone can thrive and contribute to the positive
changes we want to see in government. Together, we believe that by reimagining government, we can build a future where public systems are not only more capable but also more equitable, responsive, and aligned with the needs of everyone they serve. Through partnership, learning, and experimentation, CPI is uniquely positioned to lead this charge and help shape
the future of government.
KEY RESPONSIBILITIES FOR THE CEO
1. Values – Shaping culture and people leadership
At CPI, we strive to “walk the talk.” Our ability to serve our partners effectively starts with living our values internally—creating a culture that encourages creativity, reimagining, and bold, generative work. To unlock truly innovative ideas and approaches with our partners, we must first embody the change we seek to bring about. This requires a values-based approach that not only challenges us but also inspires those we work with to think and act differently.
Our values are at the heart of everything we do:
Curiosity - We champion exploration and creativity.
Courage - We remain authentic and brave in our decisions and actions.
Collaboration - We share power and work together.
Empathy - We seek to understand others’ perspectives and experiences.
Equity - We challenge systemic barriers to foster inclusivity and opportunity.
Therefore, the CEO of CPI must:
• Model and steward our values: Lead with integrity, transparency, accountability, and humility. Ensure that every decision and action reflects CPI’s core values.
• Inspire a relational culture: Lead through authentic, people-centred leadership. Foster an environment of honest conversations, active listening, mutual support, and resilience. Show up with presence and patience, offering support when needed.
• Champion a culture of inclusivity: Foster an environment where everyone feels they belong by embedding inclusivity and equitable practices. Ensure power is shared, and all team members are valued and empowered to contribute their unique strengths.
• Nurture a learning culture: Promote continuous learning and reflection. Encourage experimentation, embrace failure as a learning opportunity, and challenge assumptions to strengthen the organization.
2. Vision– Re-imagining government through thought-leadership
The CEO will represent CPI’s vision for reimagining government, grounded in systems thinking and complexity theory. They will be an active thought leader driving the intellectual frontier forward. Through thought leadership—whether via podcasts, reports, conferences, or advocacy—the CEO will position CPI to attract partners, collaborators, and projects that align with our unique approach and capabilities. Beyond our project portfolio, the CEO will inspire and grow a broader movement of changemakers, expanding CPI’s influence and impact across sectors and geographies.
Therefore, we seek a CEO who will:
• Inspire big conversations and tell powerful stories: The CEO will reflect, imagine, and communicate boundary-pushing thought leadership that challenges teams and engages public and social sector leaders. By sharing the ideas, insights, and inspirations that emerge from CPI’s work through blogs, podcasts, conferences, and public speaking, the CEO will inspire external audiences and catalyze bold conversations. Through storytelling, the CEO will amplify CPI’s vision, challenging others to achieve greater impact and contributing to a global movement reimagining government across sectors and geographies.
• Support public service innovation and impact: Ensure CPI is designing creative programs with our partners that help civil servants excel as stewards of public resources
• Advocate for better governance: Promote policy and governance reforms that prioritise empathy, inclusivity, and trust, positioning CPI as a global thought leader in reimagining the role of government in society.
• Convene thought leaders: Recognising government reform is hard work and hugely complex, the CEO can leverage CPI networks to create meaningful spaces for shared learning and co- produced thought leadership.
3. Strategy- Positioning CPI, prioritising our focus areas, sequencing our organizational development
CPI’s approach starts with a shift in values and thinking before driving system change and service design. Our work spans thematic areas like democratic governance, climate change, AI, gender equity, public health, and more. We use diverse tools—from service design and challenge prizes to partnership- building and fund management. As CPI grows across regions like North America, Europe, and Asia, we need a leader who can balance visionary positioning with operational priorities.
Therefore, we need a CEO who can:
• Cultivate our strategy: Building on existing strengths, develop a long-term strategy for the organization that delivers on its mission and for its partners, while harnessing the full range of capabilities within the team. CPI has a regionally federated structure, with authority appropriately devolved to trusted leaders across the organization. The CEO will play a critical role in uniting these efforts by identifying CPI’s core strengths and focus areas and clearly articulating strategic priorities for both the short and long term. At the same time, the CEO must ensure that CPI remains agile and responsive to emerging opportunities for growth and impact.
• Communicate CPI’s identity: Clarify and strengthen CPI’s identity. Ensure that our work, though complex, is communicated boldly and clearly to raise our profile. Our recent re-brand is part of this, but our next CEO will help craft a bolder, sharper presentation of who we are and how we serve.
• Global perspective and leadership: Continue to build a truly global organization, with a presence across multiple regions. While much of our team, work, and revenue are currently concentrated in the United States, we are committed to maintaining and expanding our international presence. The next CEO must have a global outlook, be comfortable working across different cultures, and actively support CPI’s vision of remaining a diverse and internationally balanced organization. It will be crucial for the CEO to lead efforts to rebalance our organizational focus, ensuring that we continue to strengthen CPI’s work across the world.
• Strengthen our operational core: Build a cohesive and high-functioning foundation across Finance, People & Culture, and Communications. The next CEO will ensure that CPI remains adaptive and entrepreneurial while developing the robust infrastructure needed for sustainable growth. This includes strengthening key operational systems to support CPI’s long-term success without compromising its innovative spirit. The CEO will maintain a strong overview of the financial health and funding forecast for CPI.
• Partner with the Board: Maintain a strong, collaborative relationship with CPI’s Board of Directors, including regular updates on progress and co-creating strategies for future growth. Support the identification and onboarding of new Board members who bring diverse perspectives and are committed to CPI’s mission and values.
4. Partnerships – expanding and deepening our collaborations Collaboration is at the heart of CPI’s work. The CEO will be a bridge-builder across sectors, geographies, and themes, growing the community of those re-imagining government.
Therefore, we expect our next CEO to:
• Steward our partnership with BCG: With our branding recently shifting from “a BCG Foundation” to “founded by BCG,” we have a unique opportunity to further maximize the benefits of our heritage and deepen our partnership with BCG. As valued learning partners and collaborators, BCG has been a steadfast supporter and proud champion of CPI. While CPI operates independently, this exceptional partnership allows us to both benefit from and contribute to BCG’s expertise, creating mutual value and enhancing our collective impact.
• Foster our strategic relationships: Strengthen and deepen relationships with governments, foundations, corporates, and changemakers. Use these collaborations to extend CPI’s impact and mutual learning.
• Network and build partnerships: Act as an ambassador for CPI, catalyzing new partnerships and co-designing innovative solutions.
• Fundraise: Although we primarily operate under a contract-based business model, our recent rebranding presents a unique opportunity to expand our ambitions and elevate our funding strategy. The next CEO will have the chance to attract larger and more innovative funding partners who share our vision and ambition, enabling us to secure core funding that strengthens CPI’s long-term impact and reach.
EXPERIENCE WE SEEK IN OUR NEXT CEO
CPI is deeply rooted in our values. Our next CEO must not only embody Curiosity, Courage, Collaboration, Empathy, and Equity but also share their personal journey of growth and continuous learning as they strive to live these values. Leading by example, they will inspire others to embrace the same principles.
As a vision-led organization, CPI requires a leader who is already thinking expansively about the future of public institutions. The ideal candidate will be a thought leader—speaking, writing, and advocating for bold, creative solutions that deliver maximum impact from public services.
CPI operates at the intersection of sectors, so our CEO must bring credibility, humility, and learning from a diverse career. Ideally, they will have experience in government, not-for-profit leadership, and commercial sectors, providing a well-rounded perspective that enhances CPI’s unique positioning. CPI has enjoyed a truly remarkable founding decade and is now entering a pivotal phase of growth and maturity. We are beyond the start-up stage but still evolving, and we seek a leader who has successfully guided organizations through similar transitions. The ideal candidate will have a track record of strategic transformation, having helped previous organizations reach their full potential during key stages of development.
We are not a generic consultancy; we are systems-thinkers versed in complexity theory, and in particular, applied to the unique challenges of government and the wider public sector. The CEO will likely have immersed themselves in these disciplines, bringing a nuanced understanding of how to navigate complexity and apply systems thinking to large-scale challenges. Our CEO must be comfortable also sitting with uncertainty and ambiguity, letting solutions be emergent and co-created in a relational context, embracing experimentation’s iterative process.
CPI is an innovative and entrepreneurial organization. We need a leader who has thrived in such
settings, made bold decisions, taken calculated risks, learned from failures, and remains a progressive
thinker in areas such as organizational design, new management practices, creative financing, and
unconventional partnerships. As an increasingly international organization, we seek a leader who is passionate about cross-cultural leadership, managing a dispersed team, and bringing a wealth of experience, networks, and insights
from working across multiple regions.
REMUNERATION
At CPI, we are committed to aligning our compensation framework with the principles of fairness, equity, and transparency. We benchmark salaries using national, country-specific data and aim to offer compensation between the 50th and 75th percentiles for all staff roles. Additionally, we maintain a 5-to-1 ratio between the most senior and junior staff, ensuring that our compensation structure remains equitable across the organization.
For the CEO role, a competitive salary will be offered in line with local benchmarking for the country where the CEO is based. As a reference, in our two largest offices, the salary range for a UK-based CEO is £170,000-200,000, and for a US-based CEO, the range is $275,000-310,000. Beyond base salary, we take a holistic approach to compensation, offering a benefits package designed to support work-life balance. This includes a generous package and leave entitlement, comprehensive health care, and flexible working arrangements. CPI’s CEO would preferably be based in the US (East Coast) or Western Europe, but we are open to discussing other locations in an exceptional circumstance. Travel will be an important part of the role, with consideration given to climate impact and effective use of time and resources. Travel will include visits to team meetings, attending key global forums, client meetings, and events that showcase CPI’s vision and inspire the re-imagination of government.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Fundraising Officer
£31,930 per year + 6% pension contribution
35 hours/week
LRMN is looking for a passionate fundraiser to join our team and work closely with our CEO to fulfil our fundraising strategy. Are you starting out in fundraising with a drive to develop and learn more? If you could help us communicate our values, purpose and impact to drive income generation we’d love to hear from you.
LRMN is a thriving organisation and one of the most established refugee and migrants’ organisations providing services in London but focusing on south and southeast London boroughs. Our services include provision of specialist legal advice and information on immigration, housing and welfare, therapeutic and practical support to women who survived trauma, helping our service users access employment, training and volunteering opportunities, prevention of mental health problems, and helping our clients integrate and engage in their community.
You will play a key role in identifying funding opportunities, developing new project ideas with colleagues, developing funding applications and building relationships with our funders and supporters.
LRMN is an equal opportunity employer and committed to safeguarding and fulfilling its duty of care to people working and volunteering in the organisation and to those we come into contact with. The successful candidate will be required to complete a Basic DBS check.
We work in a hybrid model. You would be expected to work two days from our office in Deptford.
For more information, please see our job pack. Please apply via CharityJob.
The client requests no contact from agencies or media sales.
Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.
We are looking for someone to join our team as our Senior Legacy & In Memory Stewardship Officer to manage our Legacy and In Memory Retention and Stewardship programme – delivering bespoke and personal, multi-discipline stewardship and excellent supporter care to Legacy enquirers, Legacy pledgers and In Memory Donors, to build lasting relationships with these audiences and maximise income.
To be successful in this role, you will have proven ability to plan, implement and evaluate direct marketing campaigns with substantial understanding of retention and stewardship journeys, as well as excellent interpersonal skills and a track record of building, maintaining and managing successful individual relationships with a variety of stakeholders.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 14th November 2024
Interview date(s): 26th & 28th November 2024 (1st round, video); 3rd December 2024 (2nd round, in person)
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As an organisation, we are unifying all of the professions and services involved in the delivery of MS care to create one influential voice and are building and delivering initiatives that will support meaningful service improvement.
As a member of the TMSFA team, you will be responsible for developing the external profile of TMSFA through the implementation of an engaging and impactful digital communications strategy, providing valuable insight into the work that TMSFA is doing and growing its audience.
With your strong background in IT, communication, marketing and website development, you will be pivotal in publicising events, publications and outcomes of TMSFA.
This role will also involve routine administrative office tasks, including the management of the database.
This is a new and exciting role that will be best suited to someone who is innovative, motivated, and agile in their approach to work.
The client requests no contact from agencies or media sales.
Term: Full time, permanent
Salary: Circa £100,000 per annum plus generous benefits, and 30 days’ annual leave.
Location: London (Victoria) – hybrid (one to three days in the office as a minimum), with some travel around England required
Closing date: Wednesday 13 November, at 12 noon
Interviews: w/c 2 December 2024
NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million staff.
We are looking for someone with a breadth of communications skills and strengths. Our communications directorate encompasses 18 people, and the director of communications has responsibility for two direct reports and sits on our executive management team (EMT), also helping to shape strategy and development across our 100-strong organisation. As director of communications, you will play a pivotal role in developing and strengthening our communications directorate. This will include ensuring we operate in an integrated way across our communications, policy and strategy, development and engagement and corporate services and finances directorates, enabling us to build on our success as an outstanding membership organisation.
You will provide strategic leadership for the organisation’s communications, marketing, media, digital and design functions, providing high level advice and support to the chief executive, deputy chief executive, chair and board, as well as playing a key role as part of the NHS Providers director team.
To apply, please send a CV (no more than three sides) or equivalent biographical information, a short covering letter that explains your motivation and responds directly to part one of the person specification, to NHS Providers’ HR team.
Please also complete the online interactive equal opportunities monitoring form as part of your application.
If you have any queries about the role, please email these to us and someone from the team will assist.
NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ReachOut are national education and youth development charity. Working in underresourced communities, we’re a strategic partner to schools, supporting young people to develop key socio-emotional skills and grow in confidence and character.
Our Project Officers are responsible for overseeing the day-to-day logistics of ReachOut mentoring programmes in schools across their location and ensuring the projects impact every young person involved. This includes the line management of our sessional Project Leaders, liaising with contacts in partner schools and working collaboratively with the Project Managers and volunteer team to support ReachOut's growth.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting opportunity to join our thriving and committed Community and Events Fundraising team. We are looking for someone who is experienced in project management and implementation of ambitious supporter retention and stewardship programmes to maximize income generation. We are looking for someone who is creative, ambitious, and passionate about ensuring an excellent supporter experience, to help us drive income growth. This is a new role, offering you the opportunity to truly bring your strengths to it.
As the Community and Events Retention Officer, you will be an excellent communicator, a strategic thinker, take a test and learn approach and be able to demonstrate success of your strategies against KPIs and clear income targets. You'll be joining a team of friendly and passionate fundraisers, and you'll be supported to develop your skills and personal development plans.
This is a permanent full-time position based either at our new Headquarters: -The Salvation Army, Territorial Headquarters, 1 Champion Park, London SE5 8FJ, or flexible agile working from home.
Our exciting new building provides a more effective workplace to help The Salvation Army better achieve its mission. Applicants must be able to work within the Christian ethos of The Salvation Army.
Applicants must be able to work within the Christian ethos of The Salvation Army.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan and an employee assistance programme.
Closing date: 10th November 2024 at 23.59pm
Interview date: To be confirmed - weekly on an ongoing basis - You are encouraged to apply early.
In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references and proof of right to work in the UK.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.
We are recruiting a Programmes Officer to work across projects in our Sector Support programme, working closely with a Senior Programmes Manager.
This is an opportunity for you to use your excellent organisational skills to coordinate programme events, build relationships with funded partners, and maintain good records across our systems. You will support the efficient delivery of our programmes and sector support initiatives for organisations who work on the frontline of social welfare legal advice.
Working in an energetic, friendly and busy team, you will be able to make a significant and positive contribution from the start. We are a small organisation making huge strides in our mission to make access to justice available to more people in need.
You will have a passion for social justice and enjoy utilising your strong communication skills to support programmes and initiatives that strengthen the advice sector.
Overview of post
- To organise and develop the London Specialist Advice Forum with the Senior Programme Manager.
- To identify emerging issues that affect forum members and liaise with the forum members, the steering group, and external legal and non-legal organisations to discuss potential solutions.
- To identify and report pilot projects that emerge from needs identified through forum members.
- To identify emerging issues that affect specialist legal advice providers and support relationships with the key external strategic and policy organisations to raise these issues.
- To ensure that the work of funded partners is communicated to a broad audience through generating content for newsletters, our web site and online presence.
- To provide support to the Sector Support and Grants team in the running and development of other sector support schemes such as money saving initiatives, funding programmes, and others.
- To assist with the recruitment and management of volunteers.
Benefits
- 25 days of annual leave, increasing to a maximum of 31 days with the numbers of years in the organisation (pro-rata for part time) plus bank holidays (pro-rata for part time)
- Hybrid working
- Flexible working options
- Employee Assistance Programme
- Contribution to pension scheme
- Continuing personal development opportunities
- Enhanced maternity/adoption and paternity leave pay
The client requests no contact from agencies or media sales.
Working for The London Community Foundation makes a difference to the lives of Londoners and is ultimately incredibly rewarding. We are a small team, but our work is significant, and often fast-paced and complex.
We are delighted to be working with London Community Foundation to recruit a Supporter Care and Finance Officer on a full-time basis to join the team based in Borough, London Bridge.
The role:
The Supporter Care and Finance Officer will manage and administrate the fundraising and communications database (Salesforce), ensuring accurate and efficient supporter care and fundraising processes. This role is essential in enhancing supporter experience by developing the customer relationship management system, providing insights to colleagues to optimise their understanding of supporters, and ensuring smooth financial management.
Key responsibilities include overseeing the allocation and reconciliation of financial data, maintaining accurate fundraising records, and supporting the senior finance manager with financial services and reporting. This role will actively support key donor accounts to ensure correct financial management, invoicing, and coding.
This is an excellent opportunity to join a passionate organisation. Assisting the seamless integration of supporter care and financial operations will contribute to the growth and success of a dynamic team.
The person:
This successful candidate will have substantial experience as a Finance Officer, either in the charity sector, the grant making arena or similar experience within the corporate sector. Highly organised, a great communicator with superb attention to detail, this person will be AAT qualified or working towards the qualification or similar Finance related qualifications. They will have had experience of working in a busy Finance department, with a broad understanding of accounting principles, reconciliation and financial reporting in addition to excellent database and IT skills. Accuracy will be absolutely essential to success in this role in addition to being able to relate sometimes quite complex information to a wide variety or audiences.
A genuine enthusiasm for the work of LCF will underpin this person’s approach to the role and will fuel success and development within the organisation.
About the Help Chapter
The Help chapter brings together our core services responsible for responding to incoming enquiries from supporters, beneficiaries, and members of the public, including managing and responding to feedback and complaints.
About the role
As a Chapter Member at the National Deaf Children's Society, you'll be in a Chapter of like-minded and skilled specialists, experts, and emerging experts. Chapters are self-organising, and every member has a vital role to play, sharing their skills, knowledge and experience and learning and developing together. Led by the Chapter Lead all Chapter Members will value and respect each other's contribution and learn and develop collaboratively.
This role will design, implement and manage systems to ensure that fundraising and marketing activity is of a high quality, complies with relevant legislation and sector codes and is consistent with National Deaf Children’s Society policies.
You will carry out a programme of detailed quality assurance activity and monitoring to identify areas where improvements can be made and provide fundraising teams with recommended actions. This work has a particular focus on the management of telemarketing and face to face recruitment.
You will prepare reports for internal teams and stakeholders and provide support and guidance to fundraising staff in relation to compliance and what is required of them.
You will network effectively with peers across the sector and engage with external regulatory and sector bodies, such as the Fundraising Regulator, the CIOF, the DMA and the ICO, to ensure that the organisation is aware of all relevant developments and our views and priorities are taken into consideration; actively participating in sector consultations, meetings and working groups as appropriate.
Occasional travel will be required to shadow and monitor compliance training and to support our fundraising agencies.
What might a day in the life look like?
- Take ownership of and manage our internal Call Monitoring process – selecting and allocating calls from our agencies and listening to the majority to recognise any potential issues or trends that may arise.
- To follow up any feedback with the agencies and ensure they are compliant with fundraising code of practice.
- Updating and monitoring the site lists on our websites to ensure our supporters know where we are.
- Attend monthly and ad-hoc compliance forums and engage with external bodies to ensure we are maintaining standards across the sector. A chance to network with peers and even offer insight into our best practise.
- Quarterly due diligence checks with our agencies, along with monitoring of job adverts and contracts to ensure compliance.
- To manage and monitor our Mystery Shopping programme – engaging with the agencies regarding feedback and follow up, and approving invoices.
- A monthly compliance tracker to be shared internally so we know our key areas of focus.
- Management of our fundraising shadowing programme, with the occasional visits to our agencies for compliance training, feedback and shadowing.
- To help the organisation to deliver excellent standards of supporter care by providing cover for the team where necessary.
- To identify compliance issues which require follow-up or investigation and to conduct or direct any internal investigation.
- To conduct periodic audits (including National Deaf Children’s Society’s fundraising suppliers) to ensure that compliance procedures are followed and that compliance systems are effective.
- To catch up with your Chapter and offer valuable insights and support.
Who are you?
· You’re passionate about working as part of a team and sharing and developing your skills, knowledge, and expertise in a collaborative environment
· You have a can-do attitude and are focused on achieving outcomes
· You’re happy to share your thoughts, skills, knowledge, and experience
· You have an open mindset and embrace new concepts and ideas
· You’re a natural collaborator
· You’re adaptable within a changeable environment
· You thrive in an agile product design and delivery environment
What will be in your toolkit?
· Strong digital skills and a sound understanding of agile values and principles
· A commitment to the organisation’s culture
· Comfortable with ambiguity
· Bravery, courage and an appetite for risk taking
· An exclusive focus on customers
· An enthusiasm for giving and receiving continual feedback
Disclosure check
This role requires a basic disclosure check. This post will be working in a position of trust and responsibility within the charity.
Our expectations
We expect all staff to:
· abide by and promote our Policy of Informed Choice, its Vision and Values, Code of Conduct and Equal Opportunities Statement.
· take responsibility for promoting and safeguarding the welfare of children and young people.
· develop an understanding of deaf awareness and BSL skills whilst employed with the charity.
The National Deaf Children’s Society is committed to safeguarding and promoting the welfare of children and young adults and expects staff and volunteers to share that commitment.
The client requests no contact from agencies or media sales.
South East London Mind have an exciting new opportunity for a Head of Services to lead on supporting and developing our existing services in the London Boroughs of Lambeth & Southwark. This includes the successful and established Counselling Services, Advice & Information Service, Peer Support and Befriending. This exciting new post will also involve taking a lead on local partnerships with both statutory and other voluntary sector organisations.
With experience managing community-based services and of partnership working, you will need to demonstrate that you can motivate teams and individuals, communicate effectively and deliver continuous improvement in service delivery.
The successful candidate will join an established group of Heads of Services who represent us across our other 3 boroughs.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check
Closing date: Sunday 3rd November (11:59pm)
Likely interview date: Monday 13th November
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark
Using Anonymous Recruitment
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This role is a core part of Pecan’s senior leadership team (SLT), working to develop strategic direction and playing a play a key role in the organisation’s aim to transform the lives of the most disadvantaged people in our community.
You will enable Pecan’s frontline team to deliver the highest possible standards of service. You will have responsibility for Employment Support, Southwark & Lewisham Women’s Service and Together community projects. This role also oversees Marketing & Communications and Partnerships. It will work closely with the Fundraising Manager and is the Safeguarding Lead and the Equalities Lead
When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.
Main Responsibilities:
- To play a significant role in the pastoral care and wellbeing of staff and volunteers ensuring they feel supported and safe at work and have access to wellbeing support
- To develop and deliver services supporting women affected by the criminal justice system and for local women seeking support, information and community.
- To develop and deliver contracted services to enable people to gain employment.
- Expand the offer to reduce isolation and increase community cohesion as well as tackle some of the barriers facing people.
Key Requirements (specific skills, qualifications required):
- Strong experience of managing contracts.
- Experience of managing staff and volunteer teams.
- A strong understanding of the community, employment, women’s or criminal justice sectors.
- Experience of establishing new contracts.
Desirable knowledge/expertise
- An effective networker.
- Experience of the voluntary and community sector.
- Experience of working across a spectrum of church cultures and types.
- Experience of organisational development.
Please read the Recruitment Pack containing the Job Description for more information. To apply please submit the following:
- CV
- Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.
Closing Date: Wednesday 6th November 2024, 9am
Interview Date: Week commencing Monday 11th November 2024, Details TBC.
Start Date: ASAP
Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.
Please read the Recruitment Pack containing the Job Description for more information. To apply please submit the following:
- CV
- Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.
Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.
The client requests no contact from agencies or media sales.
Location: Hybrid working part London Office (Islington, London) part home working. The post holder will work a minimum of 1 day per week in the office.
Salary: £37,375 per annum
Hours: 35 hours per week
Closing date: Tuesday 12 November 2024 at 10.00am
Interview date: Thursday 21 November 2024
This is a full-time permanent position.
Who we are looking for
You’ll be joining our Fundraising and Engagement team at an exciting time as we leverage our new, global brand to engage and recruit supporters and raise essential funds to power our work.
Using your digital marketing and advertising skills, you will lead on planning, delivering and evaluating marketing campaigns with a focus on digital advertising to recruit supporters and promote our activities.
As a valued member of our determined, ambitious team, you’ll play an important role in driving forward life-changing research to make life better for people living with Type 1 Diabetes (T1D)
You will be driven by insights and confident developing and managing digital advertising plans to reach your audiences. You will be supporter-focused, collaborative, confident, friendly professional, able to act as both a critical friend and thought partner, providing constructive challenge and feedback to ensure results are achieved.
Experience required
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Delivering integrated marketing campaigns
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Managing a digital advertising schedule
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Building, monitoring and optimising paid for (PPC) advertising campaigns, across a range of platforms and tools, including Meta Ads Manager
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Producing organic social media marketing content to promote and engage activity
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Working with creative and media buying agency suppliers
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Providing support to multiple teams across an organisation
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Producing campaign evaluations and applying learnings
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Goal orientated with strong negotiation skills
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Excellent communication skills with the ability to write and think creatively
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Strong budget management, planning and organisational skills
About Breakthrough T1D
Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.
You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1.
Employee benefits
As an employer we offer:
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Hybrid working arrangements
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Flexible working and will consider compressed hours
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Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
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Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
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Season ticket and cycle loan
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Pension scheme
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Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
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Personalised training to suit your career aspirations and professional development
Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.
Breakthrough T1D drives breakthroughs towards a world where no one lives with type 1. Until then, it makes everyday life better for the people who fac
The client requests no contact from agencies or media sales.
Location: Hybrid working part London Office (Islington, London) part home working. The post holder will work a minimum of 1 day per week in the office.
Salary: pro-rata £31,175 per annum
Hours: 21 hours per week (over 3 or 4 days)
Closing date: Tuesday 5 November 2024 at 10.00am
Interview date: Tuesday 12 November 2024
This is a part-time fixed term maternity cover for 10 months.
Please note that we reserve the right to hold interviews earlier so please apply as soon as possible.
Who we are looking for
We are looking for a part-time maternity cover Finance Officer to join our ambitious and growing type 1 diabetes medical research charity, Breakthrough T1D.
As one of two Finance Officers you will focus on income processing, credit control and gift aid. Reporting to the Head of Finance, but working closely with the Supporter Care team, this is a key role in contributing towards the smooth operation of the Finance team responsible for delivering timely and accurate financial information to the organisation.
You will be proficient with accounting and other software packages including Excel and Sage 200 or equivalents.
You’ll have previous experience of charity income accounting and knowledge of fundraising platforms. You will be able to work independently as well as being part of the Finance team.
Experience required
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Good Finance experience at a similar level preferably in the Charity sector
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Solid experience of producing sales invoices and identifying and dealing with debt
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Ability to handle large amounts of data in Excel
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Good attention to detail and high level of numeracy skills
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Good communication skills and flexible approach
About Breakthrough T1D
Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.
You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1.
Employee benefits
As an employer we offer:
-
Hybrid working arrangements
-
Flexible working and will consider compressed hours
-
Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three- and five-years’ service
-
Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
-
Season ticket and cycle loan
-
Pension scheme
-
Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
-
Personalised training to suit your career aspirations and professional development
Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.
Breakthrough T1D drives breakthroughs towards a world where no one lives with type 1. Until then, it makes everyday life better for the people who fac
The client requests no contact from agencies or media sales.
This role sits within the Community Education and Training team, working to support our learners to access, complete and progress through our wide range of adult learning provision. The main focus will be on providing additional support for learners who need wrap-around support relating to a range of additional personal and educational needs. This could include welfare, personal and family support and wider mental health and wellbeing support or additional learning needs such as dyslexia, ADHD, literacy support and other needs.
You will work with the team to implement strategies and support plans for individuals to aid learning and enhance educational experience. You will support the team’s administrator to monitor learner’s attendance, contacting them via phone, email or arranging a meeting in person where pastoral support is needed.
You will work with our Adult Safeguarding Lead to support safeguarding cases across our departments, including keeping safeguarding records, making referrals and building a database of local support services available to learners and other service users.
We are looking for a dedicated individual who is passionate about supporting learners to ensure they have the best opportunity to thrive on their learning journey.
You will also support wider functions in the team such as contributing to the organisation of our termly learners’ forum to celebrate achievement and attending events in the community to publicise our work.
The successful applicant will have experience of working with vulnerable individuals or groups, be committed to safeguarding, have excellent administration skills, be flexible and excited about being at the heart of a busy team and committed to providing an excellent service to High Trees’ users.
Benefits of working at High Trees
- 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
- Enhanced maternity/paternity/adoption leave after 2 years’ service
- Save money off a new bike with the Cycle to Work scheme
- Up to 7% contribution to the staff pension scheme
- 24/7 Employee Support Line
- Clear pay structure with yearly increments (based on performance)
- Annual staff away day
- Premium eye-care vouchers through Specsavers and season ticket loans
Connecting with people and communities to strengthen skills and build stronger voices.
The client requests no contact from agencies or media sales.