Support Service Manager Jobs in London, Greater London
Home based or Hybrid
About us
Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning.
We're looking for an experienced Trusts and Grants Manager to join our Trusts and Grants team to look after a portfolio of prospects and grantmakers to help raise funds for our lifesaving work. This will be a full-time, permanent post. 4 days may be considered for the right candidate. Securing gifts from Trusts and Grantmakers will help bring our brave lifeboat crews home safely and provide the training and protective gear our crews and lifeguards need to save lives.
Your role
You will work as part of a supportive and collaborative team to help develop and steward a portfolio of Trusts, identifying new funders and projects and building sustainable long-term relationships with supporters in order to meet agreed financial targets and deliver our Trust fundraising strategy. You will:
- Manage the stewardship of a portfolio of Trust supporters, making timely applications, delivering targeted reports and developing relationships in line with your stewardship plans.
- Be responsible for developing your pipeline to research and apply to lapsed and prospective Trusts, Foundations and other grant-making bodies whose objectives and interests fit with our work.
- Work collaboratively with programme and finance colleagues across the RNLI to identify projects and creatively package exciting funding opportunities to open doors to new prospects.
- Build well-crafted, ‘stand-out’ grant applications and impact reports with detailed budgets and timelines that clearly demonstrate to funders the impact of their donations.
- Through emotionally intelligent relationship management, keep funders engaged and excited about our work and inspire them to continue to give.
- Work closely with internal stakeholders and regional teams to identify creative approaches to new and existing funders.
- As one of a small team of Trusts and Grant Managers, support the rest of the team by gathering and sharing project and third sector information.
- Maintain excellent record-keeping to ensure accurate reporting and grant management in line with GDPR and accounting good practice.
The role is offered as a homebased or hybrid role. Some travel will be required.
About you
We are looking for a highly motivated Trusts and Grants Manager with:
- Experience of prospecting for large gifts and managing large donor relationships in a Trust fundraising environment or very similar discipline.
- Experience of working with project managers to identify and create attractive funding packages.
- Excellent attention to detail with experience of writing high quality, creative and compelling fundraising proposals and reports.
- Strong interpersonal and communication skills and confidence in building internal and external relationships at all levels.
- Good personal resilience and an ability to work on your own initiative to manage projects and multi-task, plan and set priorities.
- A good understanding of the trust fundraising environment.
- A good understanding of financial reporting and experience in managing your own income pipeline.
- Excellent organisational skills with an understanding of the importance of good record-keeping.
So if you are an experienced fundraiser who enjoys relationship building and prospecting for new business, with an enthusiastic, creative and driven approach to supporting our organisation’s aim to reduce drowning, we would love you to join our team. Please apply via the button shown.
Closing date: 27 October 2024.
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
InCommon is a charity bringing generations together. We create opportunities for young people and older people to learn from one another, fostering mutual inspiration, growth, and a stronger sense of community.
You will be supporting grassroots intergenerational projects across the country to start and flourish, through an online platform and support offer. This is a really exciting new stage of the programme’s development and has the potential for you to build the Empower team. You’ll be joining InCommon at an exciting stage of our evolution, with lots of opportunity to add value and guide the direction of a growing charity. You’ll match up schools and retirement homes, build relationships with key stakeholders and support them to use the platform to coordinate intergenerational projects. Your efficient, thoughtful and professional approach will build trust and lead to close working relationships. This is the perfect role for you if:
- You’re reliable, trustworthy and authentic
- You take responsibility and deliver results
- You’re a collaborative team player and great communicator
- You’re creative and excited by digital design
- You’re flexible, self-motivated and enjoy working in a fast-paced environment
- You can lead collaboratively and have experience of line management
Opportunities for young people and older people to learn from one another, fostering mutual inspiration, growth, and a stronger sense of community
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This role is a core part of Pecan’s senior leadership team (SLT), working to develop strategic direction and playing a play a key role in the organisation’s aim to transform the lives of the most disadvantaged people in our community.
You will enable Pecan’s frontline team to deliver the highest possible standards of service. You will have responsibility for Employment Support, Southwark & Lewisham Women’s Service and Together community projects. This role also oversees Marketing & Communications and Partnerships. It will work closely with the Fundraising Manager and is the Safeguarding Lead and the Equalities Lead
When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.
Main Responsibilities:
- To play a significant role in the pastoral care and wellbeing of staff and volunteers ensuring they feel supported and safe at work and have access to wellbeing support
- To develop and deliver services supporting women affected by the criminal justice system and for local women seeking support, information and community.
- To develop and deliver contracted services to enable people to gain employment.
- Expand the offer to reduce isolation and increase community cohesion as well as tackle some of the barriers facing people.
Key Requirements (specific skills, qualifications required):
- Strong experience of managing contracts.
- Experience of managing staff and volunteer teams.
- A strong understanding of the community, employment, women’s or criminal justice sectors.
- Experience of establishing new contracts.
Desirable knowledge/expertise
- An effective networker.
- Experience of the voluntary and community sector.
- Experience of working across a spectrum of church cultures and types.
- Experience of organisational development.
Please read the Recruitment Pack containing the Job Description for more information. To apply please submit the following:
- CV
- Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.
Closing Date: Wednesday 6th November 2024, 9am
Interview Date: Week commencing Monday 11th November 2024, Details TBC.
Start Date: ASAP
Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.
Please read the Recruitment Pack containing the Job Description for more information. To apply please submit the following:
- CV
- Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.
Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.
The client requests no contact from agencies or media sales.
Are you an experienced finance professional passionate about using your expertise to support organisations with meaningful missions? The Royal College of Radiologists (RCR) is a medical charity with a focus on supporting doctors who lead in clinical radiology and clinical oncology ultimately working to improve patient outcomes and we are looking for a talented Senior Accountant & Finance Business Partner to join us.
As our Senior Accountant & Finance Business Partner, you will play a crucial role in providing financial insight, advice and support to key stakeholders across the organisation. You will be a trusted adviser to non-finance teams helping them to understand financial data and make informed decisions. You will be a key element of the high-performing and credible finance team, supporting both the Head of Finance, the Management Accountant and the Assistant Accountant in operational finance and in ongoing delivery of accurate financial information on which the business partnering relies.
To be successful in this role you will have strong analytical skills, providing financial analysis, forecasting and budgeting advice to drive performance and operational efficiency. You will have the ability to build and maintain effective working relationships, collaborating with a variety of stakeholders across the RCR. Having strong commercial acumen, you will be able to communicate with and influence a range of audiences effectively with an understanding that strong, reliable financial data is the foundation of a successful business and is a primary deliverable.
You will be a pivotal player within the finance team delivering an excellent service to teams across the RCR. You will have the opportunity to work with dedicated professionals who are passionate about our mission and making a difference. This role will suit someone who has worked as across business partnering and management / financial accounting in their recent roles, and who is inquisitive and driven.
What you’ll do:
- Deliver a decision support service to managers and directors to deliver improved financial performance outcomes for the RCR.
- Ensure that partners use effective financial controls over their spend and income conforming to RCR’s policies and to optimise RCR’s outcomes.
- Support the partners in the production of outturn forecasts, budgets and multiyear financial plans that conform to RCR’s financial needs.
- Provide effective analytical insight and advice to partners and Head of Finance to maximise the return on investment and support for implementing change to improve outcomes.
- Supporting RCR’s regular financial and non-financial performance reporting with analytical advice, insight and commentaries.
- Support the wider finance team in delivering timely management information
- Help with system development within the finance team such as upgrades
- Cover for the Head of finance in their absence.
What you’ll need:
- Professional qualification (ACA, ACCA, CIMA etc)
- Experience of both financial business partnering role and accounting role.
- Excellent commercial skills, including the ability to lead or support negotiations and to influence and motivate others.
- Ability to communicate effectively with non-technical/non-professional audiences.
- An enquiring and analytical mindset with the ability to spot risks, to dig further to follow up on problems and work through issues to offer practical solutions.
- Experience of collaborative work across functions to support others in delivering tasks and projects.
This is a new and exciting opportunity to join a proactive and high-performing finance team in a charity with a meaningful mission. Please find out more about the Senior Accountant and Finance Business Partner role, the RCR and instructions on how to apply in the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
We reserve the right to close this vacancy early if we receive sufficient applications.
The Finance Manager will join a small and dynamic team that covers Finance, Human Resources, IT and Business Operations. The Finance & Operations team play a critical role by running the day-to-day operations and providing the infrastructure that enables the continued delivery of the Trust’s mission and objectives.
The Sutton Trust is seeking a highly motivated and enthusiastic Finance Manager to join the team and provide crucial support on a range of key finance functions. This is an exciting time to join the team as we are looking to improve process efficiencies and assess the use of technology within the team.
This a varied and hands-on role that requires a strong understanding of charity accounting (particularly funds), excellent problem-solving skills and initiative. You can expect a steep learning curve and fast-paced work in a passionate and supportive environment
Main duties
- Cash management and cashflow forecasting; monitoring and reporting on the Trust’s investment portfolios
- Approval of payment runs in line with approval matrix
- Supporting the Director of Finance & Operations with annual budget setting and leading on quarterly reforecasting cycles
- Building and maintaining relationships with budget holders and members of senior leadership to help them understand budgets and financial statements and support them with their day-to-day budget management and finance needs
- Preparing quarterly management accounts, and other financial modelling as required
- Supporting the Development Team with funding applications, and grant / funder reporting
- Ensuring compliance with funder restrictions and requirements
- Preparing VAT returns, submitting returns to HMRC and providing VAT advice, as required
- Overseeing the Finance Officer’s work and providing cover for leave including sales and purchase ledger, month end, payroll, pension and staff benefit administration as well as the administration of Gift Aid and legacy income.
- Preparing annual accounts and year-end schedules, working closely with the Director of Finance & Operations and external auditors
- Supporting the Director of Finance & Operations to ensure there is an effective system of financial controls
- Line managing, motivating and proactively supporting the Finance Officer in their professional development
- Proactively updating your own knowledge in relation to the role, identifying and undertaking appropriate training
- Keeping up to date with legislation, policies and procedures relevant to the role and the Trust’s work
- Other duties as necessary from time to time
Skills and Experience
We welcome applications from individuals who have experience in:
- A hands-on, generalist finance role with strong experience of a wide variety of finance processes
- Producing monthly or quarterly management accounts and providing suitable narrative as required
- Supporting or leading on aspects of the year-end processes and/ or the annual audit, including producing year-end schedules, accounts and liaising with the auditors
- Setting up and maintaining forecasting templates, including for cashflow purposes
- Improving financial controls and processes, and using technology or automation to improve efficiencies
- Working with and supporting non-finance staff with their day-to-day budget management including the provision of training
- Managing and supporting junior finance staff
- Working in the education or not-for-profit sector (desirable)
- Working with Quickbooks or a similar accounting software (desirable)
Who can demonstrate:
- Strong verbal and written communication skills at all levels
- Strong organisational and problem-solving skills with the ability to multi-task
- Excellent working knowledge of Microsoft Office, particularly Excel
- Confidentiality
And who is:
- A qualified accountant with post qualification experience, or equivalent demonstrable work experience
Competencies
- Sympathetic to the aims of the Trust and its mission to address educational disadvantage
- Ability to work across multiple teams with budget holders of varying finance abilities
- Ability to work collaboratively as part of a team and independently with a high degree of initiative
- A flexible and adaptable approach to accommodate the varying aspects of the role, able to prioritize tasks and work to deadlines
- Excellent analytical skills and high attention to detail
Other
- Is eligible to work in the UK (see here for information about right to work)*
*Please note that we are unfortunately not a licensed visa sponsor.
Terms of Appointment
- Contract: Full-time, Permanent (part-time considered)
- Salary: £45,000-£50,000
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
- DBS check may be required
Interviews
Applications should reach us by 10am, Monday 28th October, with first round interviews held over Zoom on Wednesday, 6th November, and second round interviews held at our London offices on Wednesday, 13th November.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
Service Delivery Manager
Role: Service Delivery Manager
Hours: 30 or 37.5hours per week (4 or 5 days per week)
Location: Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London and / or supporting events
Reporting to: Director of Partnerships and Programmes
Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme and Employee Assistance Programme
Key relationships: Managing relationships with key partners and volunteers.
Salary: £31,000 per annum FTE ( pro rata for part-time)
Contract: Permanent
About Overcoming MS
Are you an experienced Service Delivery Manager with a strong foundation and knowledge of project management, ready to make a meaningful impact at the world's leading multiple sclerosis healthy lifestyle charity? We are seeking a motivated and experienced Service Delivery Manager to help us expand our world-class support services and empower an engaged global MS community.
In this role, you will help lead the delivery of two key strategic objectives:
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Providing world-class information, tools, and support to those affected by MS.
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Growing a collaborative, knowledgeable, passionate, and sustainable team of facilitators, volunteers, and community members.
Join us in our ambition to support and empower people living with multiple sclerosis. Your expertise and passion can help people to live well with MS.
At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices, alongside medication, benefit physical and mental health.
Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.
Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information is coming from a reliable source, to believe in it and adopt the key changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.
About the role
Purpose: We’re recruiting for a motivated and experienced Service Delivery Manager to expand our offer of support to motivate and empower an engaged global MS community. With strong knowledge and experience of managing projects and the ability design, shape and implement services.
You will be responsible for the design, delivery, and continuous improvement of products and services. Due to the growth of our services and levels of support, we are in a position to employ an additional Service Delivery Manager which will allow the successful candidate to benefit from the peer support of team members, as well as make the position their own, playing to their strengths.
Key Responsibilities:
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Service Design and Improvement: Leading on the design, development and improvement of products and services in line with the charity’s strategic objectives, using insight and data to shape your thinking.
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Project Planning: Taking the lead for the planning and delivery of in-person and digital events, products and services which include residential retreats, online courses, and webinars.
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Community Growth: Seeking out opportunities and nurturing relationships to grow our community to increase our reach and deliver more, through collaboration and increasing our knowledge base. Build and expand our pool of Volunteers and Experts, being responsive to the needs of our community.
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Management of Volunteers and Trainee Facilitators: Nurture and support the development of Trainee Facilitators and Volunteers including Ambassadors ensuring policies, processes and frameworks are fit for purpose.
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Stakeholder Engagement and Communication: Serve as the primary point of contact for key stakeholders. Driving engagement and maintaining positive relationships with our Expert Advisors, Volunteer Facilitators and community members.
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Innovation: Scoping out new opportunities, designing frameworks and processes and ensuring resources are carefully managed to achieve impact and implement improvements as necessary.
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Monitoring and Evaluation: Ensuring our products and services meet quality standards and align with our community’s expectations. Ensuring that products, services and courses include evaluation techniques to measure impact including both quantitative and qualitative feedback from participants.
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Financially conscious: Ensuring charity activities are delivered in the most cost-effective way, seeking out opportunities to generate income / contributions from an engaged community, working with the Fundraising team.
About you
Project management skills
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Minimum of 2 years practical project management experience / service design and delivery
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Expertise in using and implementing relevant project management methodologies and tools.
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Ability to proactively mitigate risks and overcome barriers to implementing solutions.
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Confident in using monitoring and evaluation tools to ensure products and services are continuously improved.
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Project management qualification such as Prince2 or Agile or similar qualification is desirable
Strong interpersonal skills
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Experience of managing volunteers and working collaboratively with communities.
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Excellent communication skills, energetic and passionate.
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Demonstrable track record of building lasting professional relationships in person and online.
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Strong listening and communication skills, both verbally and in writing and to disseminate information in an easily understood and appropriate format.
High work quality and passion for innovation
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Excellent eye for detail, works to deliver high-quality work.
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A passion for innovation, an open mind, and a willingness to learn and grow.
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Thrives as a team player but are able to work on your own initiative, with minimal supervision.
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A proactive approach to your work and are able to identify opportunities and solutions.
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Excellent organisational, planning, prioritisation and time management skills with an ability to work to deadlines and change priorities when needed.
Charity interest
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Experience of working within a charity and understanding of the charity sector is key.
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Motivated by helping others
Working location and hours
You are comfortable working remotely within the UK, as part of a small team, and happy to travel occasionally to London and other locations for meetings and to support events such as Residential Retreats and some out of hours work such as evening webinars.
You have a clean driving licence and have access to a vehicle to use for business purposes.
What can we offer you?
Our staff benefits include:
• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays
• Flexible working
• Remote working
• Pension
• Employee Assistance Programme
How to apply
Please send your CV and a covering letter by the 22nd of October.
In your covering letter, please let us know:
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Your motivation for applying for the role
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Your preference for a 4 or 5-day week
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Your notice period
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Your current location.
Please respond ASAP, as we will start screening candidates as soon as we receive applications.
We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all the requirements, please apply.
No agency contact, please.
Key Dates
1st stage interviews to be held remotely on the 6th / 7th November.
2nd stage interviews to be held on the 12th of November (this might be in person or remote, TBC)
The client requests no contact from agencies or media sales.
An opportunity has arisen for an enthusiastic and proactive IT professional to join The Royal College of Radiologists (RCR) as a Service Desk Support Coordinator.
The successful candidate will be part of a friendly and high performing IT team. As a Service Desk Support Coordinator, you’ll be responsible for providing end-user support, assisting in staffing the IT Service Desk and helping to maintain the College’s IT infrastructure. With your excellent customer service skills, you’ll work closely with a variety of internal and external stakeholders providing to them a high standard of support, to achieve positive customer satisfaction outcomes.
What you’ll do:
- Provide day-to-day hands-on resolution of users ICS problems and issues which affect any aspect of RCR’s information systems.
- Keep service desk tickets updated in ITSM system.
- Carry out preventative maintenance of servers and systems.
- Ensure that resources are deployed as required, such as laptops, docking stations and AV/VC equipment.
- Deliver user training for new and existing IT systems.
What you’ll need:
- Good customer service skills.
- Good knowledge of all Microsoft Office products.
- Understanding of PC builds, including installation of software packages
- Effective interpersonal skills
- Effective communication skills, able to adapt style to different audiences.
- Self-starter, confident to initiate and progress work
If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
We reserve the right to close this vacancy early if we receive sufficient applications.
The client requests no contact from agencies or media sales.
Deputy Programme Manager (POMH)
£34,932 -£38,440 pa plus excellent benefits
London (including flexible working)
Permanent and Fixed-term contracts
Based within the College Centre for Quality Improvement, the Prescribing Observatory for Mental Health (POMH) supports specialist mental health services across the UK to improve the safety and effectiveness of their prescribing practice. We run audit-based quality improvement programmes on specific topics within mental prescribing, providing services with customised reports that benchmark their performance against evidenced-based standards.
You will have a keen interest in data analytics and quality improvement in patient care. Experience of using SPSS or similar software for statistical and data analysis is essential. You will have experience of project management, audit and/or research. You will also have an exceptional eye for detail and have excellent organisational, report writing and communication skills.
Responsibilities include overseeing project plans, supervising staff in data cleaning and analysis of large datasets, production of national reports to deadline, assisting with the design of data collection tools, liaising with healthcare professionals, and organising events (e.g. webinars).
You will be required to undertake a Disclosure Barring Service check.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.
We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.
We welcome applications from all sections of the Community.
The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.
Closing date: 30 October 2024.
Interviews: 11 November 2024.
Supplier Partnerships Manager
Contract: Permanent, Full Time
Salary: £43,668 - £45,851 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in Supplier Management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Supplier Partnerships Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Supplier Partnerships team sits within the Supporter Experience and Operations Team at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and contracting expertise and effective internal & external response handling operations. The team exists to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.
About the Role:
As our Supplier Partnerships Manager, you will manage the Supplier Partnerships sub-team, reporting into the Supporter Experience & Operations Lead. The Supplier Partnerships Team plays a central role in supporting our fundraising teams to maximise supporter engagement through the selection and performance management of our key external service partners. This team are a centre of subject expertise and will also ensure we have well defined and consistently applied approaches to supplier management across the Mass Engagement department.
In this role, you will actively manage a small portfolio of strategic fundraising service suppliers, ensuring contractual requirements are met, as well as defining and monitoring service levels (SLAs) to ensure performance is maintained.
You’ll also:
- Effectively lead, manage, and motivate the Supplier Partnerships team, ensuring each member of the team makes a full and effective contribution to the organisation
- Maintain a network of key stakeholders within WaterAid, ensuring that their needs and responsibilities relating to supplier management are understood
- Foster a culture of continuous improvement within the team, proactively identifying opportunities for improvement or efficiency gains where these contribute to the overall supporter experience
- Act as the subject matter expert for supplier management, promoting and championing best practice within the wider organisation, providing specialist advice and training as required
- Maintain a level of awareness of external trends and best practice in supplier operations and procurement, ensuring that WaterAid are at the leading edge in terms of our services and standards
- Work with the Supporter Experience and Operations Lead in developing detailed budgets, forecasts, and plans
About You:
To be successful, you’ll need:
- Excellent supplier management / relationship management, ideally in a charity fundraising environment
- Successful experience of people management, coaching, training, and personal development
- Demonstrable experience of using / designing KPIs, SLAs and other performance metrics to drive process and service quality improvements
- Strong stakeholder relationship management (up to senior management), able to work collaboratively to build positive and effective working relationships across teams
- Ability to identify problems, undertake analysis and deliver potential solutions through influencing and negotiating with others
Although not essential, we also prefer you to have:
- A good understanding of fundraising regulations i.e. Fundraising Code of Practice, Gift Aid and BACs (Direct Debit) regulations
- Professional qualification in supplier / service procurement or directly relevant experience
Closing date: Applications will close at 23:59 on the 3rd November 2024. Availability for interview is required week commencing 4th November 2024.
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Woodgreen currently has an exciting opportunity to join our Retail Team as Retail Area Manager covering the west of our charity shop estate in Lincolnshire, Cambridgeshire, Northamptonshire, Buckinghamshire, Oxfordshire and Bedfordshire. With previous experience in an area support, cluster role or in managing a large retail base, our successful candidate will use their commercial knowledge and experience to oversee multiple shops in order to drive sales and maximise profits. During a period of transformational change their exceptional leadership skills will empower and support their team to achieve their targets which in turn supports our income generation strategy ensuring a brighter future for animals in need.
Founded in 1924, Woodgreen Pet Charity’s mission is to care for vulnerable pets, whether they have been abandoned, neglected, are vulnerable or simply need a home. Our retail estate is a key piece of the puzzle as we look to diversify our income streams to support more pets and their people. By developing and leading our passionate shop teams to be the face of Woodgreen on the High Street, you will play a pivotal role in driving our mission forward. You will;
- Coach, Lead, and Inspire: Working closely with your team you will foster a culture of collaboration and growth.
- Achieve Sales Targets: With a sharp focus on financial goals, you will lead your area to meet and exceed sales targets. You will maximise retail profit by driving donated sales, new goods sales, Gift aid and fundraising income whilst also controlling variable costs. You will monitor each shops sales performance against a weekly budget, taking action as necessary to improve sales performance where shops are under-performing.
- Recruit and Develop Talent: Building a high-performing team is key. Working alongside Woodgreen’s People Team, you will recruit, develop, and retain top-notch staff across all roles, nurturing their skills and potential to drive performance. You will also work with our Volunteer Engagement Team to recruit, train, motivate, manage and support our loyal and committed team of volunteers.
- Ensure Compliance: Across your designated area you will ensure in-shop compliance with organisational policies and Woodgreen’s Ways of Being, with a strong understanding of safeguarding in the charity retail environment.
- Analyse Data for Insights: Using relevant financial data you will make informed commercial decisions in order to guide your area towards profitability and sustainability.
- Set Standards: By maintaining sector-leading standards in customer service and in-store merchandising, you will ensure an exceptional shopping experience for our customers.
- Drive Donations: By encouraging and supporting your Shop Management team to initiate and lead area-driven initiatives your area will generate quality donated goods, fuelling Woodgreen’s mission to support animals in need.
- Engage with Communities: At the heart of our community strategy Woodgreen aspires to ensure that our shops are not just places of retail, but integral parts of the communities we serve.
In return we can offer you;
- A competitive starting salary of £34,730 - £38,589 per annum depending on experience.
- Generous car allowance
- 36 days annual leave entitlement (inclusive of bank holidays) which will increase with length of service to a maximum of 40 days
- Up to 8% employer pension contributions (based on employee contribution level)
- Support towards healthcare costs (cashplan) and wellbeing
- Free access to Headspace
- Life assurance scheme (4 x salary)
Please note that this role is subject to a range of pre-employment checks to include an enhanced DBS check.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.
The client requests no contact from agencies or media sales.
Are you looking for a role where you can work flexibly and choose from of a variety of working hours that suit your needs?
About the role:
Whether you are looking to work, days, evenings, nights or weekends only; we may have something perfect for you. We are looking to increase our current pool of Locum Bank Workers, in order to meet the needs of our services and our future development plans.
We can offer you experience in the following areas:
- Accommodation services for Adults and Young Persons
- Floating Support services
- Refugee Resettlement
- Ex-offenders
- Mental Health Services
- Women's Specialist Services
We have opportunities available, to work in our accommodation services across a variety of London boroughs. Shifts are available across all London boroughs, or if you prefer a particular London borough, we can offer shifts that are more localised.
As a Locum Bank worker, you will provide effective day to day shift cover that supports the aims of our Projects and encourages the full participation of our clients. The shifts could be in our Accommodation services, Floating Support services, Refugee resettlement services or in our ex-offenders pathway. You will also take part in all aspects of the daily running of the Projects, including working with our clients in line with their agreed support plans.
You will also be comfortable working within a strengths and recovery framework (training provided) and ensuring that all aspects of your work, are delivered to the highest standards, and are fully compliant with organisational values and contractual requirements.
In return we will provide you with an online and project specific Locum induction and core e-learning (Fire Safety, Safeguarding Adults & Children, Data Protection, Equality, Diversity & Inclusion) to equip you with the tools to successfully carry out your work practice.
Early shifts: 8am - 3:30pm/4pm and /or Late shifts: 3:30pm - 10:30pm and /or Night shifts 9.30pm/10:00pm- 7.30/8am- available.
Pay range: £13.15 - £14.49 per hour. All Locum shifts are paid at base £13.15 per hour rate unless a higher rate with additional case working responsibilities is agreed with project manager.
About you:
- An understanding of working with vulnerable people and the ability to assist them with a range of practical and social tasks.
- Ability to deliver a quality customer focused service and adapt your approach to the needs of clients and the service.
- Sound I.T and numerical skills
- A flexible, resilient and thoughtful approach to your work - being able to respond positively to challenges, be reflective, self-motivating and creative.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
This is an opportunity that you can develop in a way that fits for you: either use your skills to work flexible additional hours outside of other personal or work commitments or work more regular hours as a way into a permanent role. Either way, the minimum we expect is reliability in working when you agree to and to work in line with our values and strengths and recovery framework.
Join us in creating a brighter, more hopeful future for individuals in need.
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Important info:
Closing date: Sunday 27th October at Midnight
Interview date: Week commencing 11th November via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
We are looking for an experienced programme manager to oversee the Democracy Classroom network. The post holder will be responsible for managing relationships with stakeholders across the youth, education and democracy sectors and lead on a series of democratic and election education initiatives to engage young people.
ABOUT THE POLITICS PROJECT
We support young people to use their voice by providing them with outstanding democratic education. We work with young people, teachers and politicians to help them to learn, teach and engage in politics. We are a non-partisan organisation working across the UK.
ABOUT DEMOCRACY CLASSROOM
Democracy Classroom is a partnership between over 100 civil society organisations that supports young people to engage in elections and democracy. The network supports collaboration through newsletters, training, meet up’s and an annual conference, as well as providing resources and training for teachers and youth practitioners. Democracy Classroom pools the collective support of the sector through the Democracy Classroom platform, where teachers and youth workers can access the collective support of the membership.
Following the recent General Election, the network has experienced growth and is now preparing to support upcoming elections, votes at 16 and new developments such as changes to democratic education and the curriculum review. The network is non-partisan and works across all 4 nations in the UK.
The aims of the network include:
Increasing the number of young people engaging with democracy and elections.
Increasing the number of teachers and youth workers delivering democratic education, and strengthening their capacity to deliver impactful democratic engagement and voter registration activities in schools, colleges and youth settings across the UK.
Improving coordination between organisations engaging young people across the youth, education and democracy sectors, through growing the Democracy Classroom network.
ABOUT THE ROLE
To achieve the above, the post holder will:
- Support, build and manage relationships with over 100 civil society partner organisations.
- Manage the day-to-day running of the network, including the network's communications and databases.
- Coordinate the sharing of learning materials, working with teachers and youth workers to organise, map and curate content that supports democratic and election education.
- Oversee the Democracy Classroom website / platform.
- Train and support teachers and youth workers to deliver democratic education materials.
- Oversee our #ElectionCountdown programme during UK local, devolved and national elections and the associated comms campaigns.
- Line manage the Democracy Classroom programme coordinator and manage relationships with freelance teachers, youth workers and designers.
- Oversee evaluation and monitoring, producing reports where required.
The job is a fixed term 12-month contract (including a 6-month probation period), with possible extension depending on the electoral calendar.
The Politics Project is based in London, and the post holder will be expected to work from the office at least two days a week. The hours of work are 37.5 hrs per week. Occasional travel to elsewhere in the UK and working unsocial hours in evenings and at weekends may be required. This is a fast-paced role in a small but growing team.
Benefits:
- 33 days’ holiday plus Bank Holidays (inclusive for 3 days leave between Christmas and New Year.
- Friendly and inclusive environment.
- Professional development opportunities, to upskill and train you.
- The opportunity to make a real difference to young people’s lives, helping them to develop the skills and knowledge they need to give them a voice in their society and shape their communities.
- 5% company pension contribution.
ABOUT YOU
You will have a passion for democratic engagement and will use that passion to support the delivery and growth of the Democracy Classroom network and The Politics Project.
You will be a self-starter, comfortable managing fast-paced projects with multiple stakeholders. You will have outstanding project management and administrative skills, with the ability to work under pressure and identify priorities. You will effectively deliver against set targets to agreed deadlines.
Above all, you can form good relationships with a range of people from different backgrounds and perspectives. You can network, negotiate, persuade, problem solve and be flexible to meet stakeholder needs. You can identify and pursue opportunities, and are excited by the challenge to oversee a high profile, national project.
In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check that we will provide.
Skills & Experience:
Essential
- Programme/project management experience.
- Good at building and managing relationships.
- Experience managing multiple stakeholder relationships.
- Able to communicate effectively.
- Strong ability to manage multiple priorities.
- Self-motivated and resilient – able to solve problems and perform under pressure.
- Confidence in working with, and a good understanding of, the education/youth sector (not necessary to have personal teaching or youth work experience, but be comfortable working in those sectors).
- Knowledge of, and an interest in, UK politics.
- Understanding of the UK education system.
- IT literate. In particular, you can use Google office software.
- A passion for youth democratic engagement, education and politics.
Desired
- Experience of database management.
- Ability to conduct monitoring and evaluation of work and produce written reports.
TO APPLY:
To apply please submit through the CharityJob website a CV and a covering letter (maximum 1 side of A4).
The closing date is 11:59pm, 13th November 2024.
Initial interviews are planned for the weeks beginning Monday 25th November and Monday 2nd December.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Antill Road Day Service in Tower Hamlets.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Antill Road is a day service for adults and young people with a range of complex needs including severe learning and physical disabilities, complex healthcare and behavioural needs. In your role as a Support Worker at Antill Road, you will be required to support our customers to take part in a range of fulfilling and meaningful daytime activities both at Antill Road and in the community whilst ensuring that their health, wellbeing and educational needs are met. This will include providing physical, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
This working pattern for this role is Monday - Friday, 9.00 - 17.00.
For a full job description, please visit our website jobs.lookahead.org.uk
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Supporting people with complex disabilities to take part in a range of learning, leisure, health and wellbeing-based activities during daytime hours, with some occasional flexibility required on an out of hours basis
Supporting customers to access leisure and learning-based opportunities both at Antill Road and in the community in line with their individualised activity plan
Supporting each customer in the delivery of their prescribed health, physio, nutritional and sensory routines with guidance from / in partnership with external healthcare professionals
Partnership working with a range of stakeholders including families, healthcare professionals, external personal assistants other support agencies to maximise outcomes for customers
Providing support around personal care and mobility as well as the moving and handling of customers with physical disabilities / wheelchair users
Maintenance of accurate and detailed paperwork for each customer's support file
Participation in support planning and risk management, as facilitated by the lead Support Worker.
Working innovatively and creatively in order to engage hard to reach, chaotic and complex customers.
Observing and monitoring the customer's behaviours, their duration, intensity, as well as factors that may alleviate or trigger the behaviour
Employing superb interpersonal and relationship skills to handle psychological and behavioural changes
Understanding and collaborating with the different support organisations accessible in the community
Presenting and giving feedback to other professionals in a formal setting
Participating in the design and review of behavioural intervention plans
Measuring goals and objectives of behaviour support plans to ensure they are being met
Communicating with families and care managers regarding customer's progress in the absence of management
Supporting customers' physical and mental health
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
What you'll bring:
NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Experience working with customers with Autism/Challenging behaviour/learning disabilities
Good IT skills
Training or experience with PBS Approach and Capable Environments framework
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Here for You is Breast Cancer Now’s personalised referral route to all of our services.
There are 2 roles, both of which are responsible for making initial and follow up calls to primary and secondary breast cancer patients.
We’re expanding our team due to demand and to continue to ensure patients get calls within service level agreements. And to provide timely and trusted information and support to people diagnosed with breast cancer. This involves responding to safeguarding issues, collecting data, and deliver excellent information on the phone.
The role also involves collaborating with colleagues focusing on the Here for You expansion and integration, as well as working with colleagues across the primary services, secondary services and personalised support services. The role also liaises with our Helpline team.
About you
For both of these roles, we’re looking for enthusiasm and people with strong communication skills (especially on the phone) and who have experience of working in a fast-paced and people-facing environment. The right candidates will provide quality phone calls and be willing to adapt and innovate. We’re looking for team players, who understand the importance of co-production and who are motivated by providing information to breast cancer patients. You’ll bring excellent verbal and written communication skills and thrive on creating an inclusive work environment and working across multiple teams.
Job description and benefits
Please download the job description and our attractive benefits package.
These roles can be primarily based in either our London or Sheffield office.
Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email the Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: Thursday 31 October 2024 at 09:00am
Interview date: Thursday 7 November or Friday 8 November 2024
The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.
Job title: Support and Advocacy Practitioner
Reports to: Supported Accommodation Deputy Manager
Salary: £32,643 plus benefits
Contract: Permanent, full time (average of 35 hours per week)
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Support and Advocacy Practitioner to work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts residents first and empowers them to achieve their goals and thrive in adult life. This is an exciting role in our Supported Accommodation team that will lead on co-producing bespoke support and move-on plans, involving key stakeholders such as Social Workers, Personal Advisors and other support providers where appropriate. You will engage residents to meet agreed outcomes and develop life skills, assisting with day-to-day support and tenancy-related matters. You will also identify and promote opportunities for employment, education and training and support residents to remove barriers to accessing these opportunities.
Please refer to the job description for further information.
In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history. If you are invited to interview, you will be asked to complete an application form before attending due to the safeguarding regulations within our supported accommodation.
This is a full-time role. You will work an average of 35 hours in a 40-hour week worked on a rolling rota (including weekends and Bank Holidays). Shifts are 8 hours (inclusive of a 1-hour unpaid lunch break) and include early, late and flexi/cover shifts.
We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This role requires an enhanced DBS check.
Benefits
· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)
· Additional discretionary wellbeing and celebratory days
· Access to Blue Light Card discounts
· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.
· Life assurance cover (after probation passed)
· Season ticket loan
· Training and development opportunities
The client requests no contact from agencies or media sales.