Strategy Manager Jobs in Belfast

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Senior Legacy & In Memory Manager to join our team.

Please see below for more information on what just might be your future role.

About You

Do you have a passion for legacy and in memory giving? Do you have knowledge of legacy administration and have team management experience too? If so, this may just the job for you!

About the Role

Contributing over 50% of the organisation’s fundraised income, this role is crucial for Help for Heroes. Working with your team, you’ll be responsible for the organisation’s legacy marketing strategy and administration, as well as the in memory giving strategy, maximising both income sources so that we can deliver more services to veterans. You will be able to make a significant impact and will use your expertise to drive forward the programmes. There’s lots of scope and potential for someone to make a real difference and achieve considerable success! 

About the Team

The post holder will be working as part of the Individual Giving team in the Commercial Directorate which includes Supporter Care, Individual Giving and Legacy & In Memory. Across all our relationships, we build trust and engagement with our supporters and with each other. The quality of how we deliver our objectives is just as important as the end results. We are known for our expertise, supporter focus and collaboration. We’re friendly, supportive and like to get things done!

We are seeking an enthusiastic Volunteer Manager to join our small, collaborative team. You will be a proactive, organised individual with experience of working with volunteers and a talent for building strong relationships. This role is ideal for someone who thrives on variety and is committed to enhancing the experience and contributions of volunteers. 

As Volunteer Manager, you will oversee all aspects of volunteer management, including recruitment, training, development of new volunteer projects, and ongoing support. You will be willing to develop and deliver training programmes yourself where needed and identify and support volunteers to take on roles such as trainers and facilitators. A key focus will be ensuring volunteers are well-prepared and integrated into ADCH activities. 

As part of a small team, you will need to be hands-on and flexible, taking on a variety of tasks and supporting organisational events and projects. With occasional travel and overnight stays required, this role suits someone adaptable, resourceful, and ready to make a meaningful impact. 

If you are an innovative and driven individual ready to embrace this challenging and rewarding role, we’d love to hear from you! 

This is a 12-month fixed-term position, with the potential for extension subject to securing further funding.

Closing Date: Monday, 13th January 2025, 5pm. 

Interviews: Tuesday 21 January 2025 at Birmingham Dogs Home, Solihull.  

If you do not hear from us within 5 days of the closing date, please assume you were unsuccessful on this occasion. Please note that we reserve the right to close this post early, should we receive a high volume of applications. 

Further details about the role, including key responsibilities and criteria, can be found in the job description within our recruitment pack. Please ensure you review the pack carefully before beginning your application. 

This role is made possible thanks to support from Pets Foundation 

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based dynamic Media and PR Manager to take the lead on media engagement and PR activities, helping to:

• build our brand profile in the UK
• raise awareness of the work we do.
• foster external relationships with journalists, potential ambassadors/advocates and others
• work with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 
• pitch stories and interviews; and create content, campaigns and other materials, to secure media coverage 

If you are a proactive and motivated media and PR professional with a good understanding of global issues, looking for an exciting new challenge within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 7 January 2025, 9am UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Team: Retail

Location: Homebased with regular travel (several times per month) 

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £43,003 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Retail Buying Manager:

• Our Retail Buying Manager is responsible for the strategy, planning and procurement of our new goods ranges for shops and online sales, setting new goods pricing strategies, budgets, achieving margins, and category profitability in shops.
• This is a key role contributing to the overall strategic direction of the Retail and Trading operation and leading on the development and optimisation of our new goods proposition across the Retail estate. This includes supporting the Retail Leadership and Management team to coach and develop shop teams to maximise new goods sales income and margin performance

About the Retail and Trading team:

• The Cats Protection Retail Estate and Ecommerce operation plays a key role in generating income and introducing audiences to Cats Protection.
• Our shop estate serves as our shop window to the world, and our new goods operation is vital to our overall Retail success. Our online presence extends our reach further still. All such activity should consistently reflect our charitable goals, values, and behaviours.

What we’re looking for in our Retail Buying Manager:

• Extensive experience in a complementary retail buying role within the charity retail sector or mainstream retail
• Extensive experience of setting and managing income and profitability budgets and understanding of profit and loss formats
• Experience of EPOS systems and understanding of the importance of VAT coding
• Evidence of sustainable new goods sales and profitability growth in previous operations
• Highly developed negotiation, numerical and analytical skills
• Full UK driving license & access to vehicle

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 5th January 2025

Virtual interview date: 14th & 15th January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Team: Customer Complaints

Location: Homebased with travel for meetings & events

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £41,363 per annum

Contract: Permanent  

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Complaints Manager:

• The Complaints Manager will be responsible for embedding Cats Protection’s new charity-wide ‘Complaints Policy & Procedure’.
• Cats Protection is serious about creating a cultural change as part of its 10-year strategy that positions the organisation as customer-centric, putting customers at the heart of everything we do, anticipating needs and building life-long relationships that mean we can be there for all cats. This is not possible without improving our existing complaints processes so anyone who complains to Cats Protection receives superb customer & supporter service

About the Customer Complaints team:  

• We sit within the Marketing & Income Generation directorate
• This new team will oversee the day-to-day complaints against Cats Protection. The team will also support Cats Protection’s Subject Matter Experts in handling specialist, technical complaints through regular training on delivering an excellent service, expert advice on triaging complaints, monitoring complaint reporting and learnings to internal and external stakeholders to pinpoint improvements.
• We currently have a team of 3

What we’re looking for in our Complaints Manager:

• Extensive experience in overseeing the management of the complaints process and complaint responses, ensuring an effective resolution and high level of customer service delivered, preferably in a not-for-profit and/or multisite organisation
• Proven experience of working in a customer-focused and professional environment managing operational processes effectively
• Proven experience or working with stakeholders at all levels including senior leadership with confidence and integrity
• Experience of managing databases & systems for data entry and generation of reporting, managing the roll out of a new system would also be preferable

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Please contact for a copy of the job description

Application closing date: 8th January 2025

Virtual interview date: 23rd – 28th January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Sitting within the Supporter Led Fundraising (SLF) department, the Regional Fundraising Team at Alzheimer’s Research UK (ARUK) is responsible for recruiting, stewarding and motivating individuals, companies and community groups to raise £3m per year. 

The team consists of 12 home based Regional Fundraising Officers (RFO’s). As one of three Community Fundraising Managers (CFM) you will be responsible for the line management of approx. 4-5 members of the team alongside the management of one of our income streams – either Regional Corporate, Community Groups or DIY.

Reporting into the Head of Regional Fundraising, you will work closely with senior stakeholders within ARUK and be required to play a key role in the implementation of the ARUK 10-year strategy and supporting on the development of the fundraising strategy.

You will work closely with the other CFMs and the SLF Managers Group to ensure consistency with supporter stewardship, manage budgets and support in financial planning, review team capacity and identify and manage priorities throughout the year, ensuring efficiency and a first-class supporter experience. Your overall goal will be helping drive our ambitious organisation growth and ultimately helping us find a cure.

Due to the nature of this role, we will require you to attend our Granta Park office, near Cambridge, one day per week, plus travel to meet the team and attend external meetings/events.

This is a 12-month fixed term contract to cover a period of maternity leave.

Main duties and responsibilities of the role:

Line Management

· Line management of the high performing remote Regional Fundraising Officers; inspiring and driving their success to ensure they remain highly motivated in their roles, achieve their targets and play a key part in the performance of the wider team. As well as 1-1’s and personal growth reviews.

· You will monitor, review, and empower direct reports to ensure effective communication across the wider team and with key stakeholders e.g. Volunteering, Corporate Team, Sporting Events Team, Gifts in Wills Team, Supporter Care Team, Supporter Engagement Team and others.

· Alongside the other CFMs you will be responsible for planning and delivering in person team meetings approx. 5 times per year – these are key meetings to bring the team together and share plans and ideas in addition to ensuring that the remote based team are meeting with and hearing from key internal teams.

Income streams

You will be responsible for one of the following:

· DIY Income Stream Ownership - Writing and delivering the strategy for the current income stream and bringing in ambitious growth to £2.5m over the next year.

· Community Groups Income Stream - Writing and delivering the strategy for the income stream and identifying areas of growth

· Regional Corporate Income Stream - Writing and delivering the strategy for the Regional Corporate income stream and identifying areas of growth

Monitoring and Reporting

· An immediate responsibility for this role is the implementation of the new CRM database (Salesforce). You will need to dedicate time to understating and supporting the implementation, ensuring that it works for the team and that the team are utilising it according to business process and its implementation allows for maximum benefit to the team and all areas of fundraising

· Manage the team’s income and expenditure budget, including monthly reporting, and supporting with monthly reforecasts, and annual budget and operational plan setting.

· Review supporter numbers and income against DIY targets to track impact, ROI and cost income ratio and report back regularly.

· Ensure the fundraising CRM is being used effectively to facilitate accurate supporter stewardship and financial reporting, data segmentation and analysis.

· Use data insights and trends to support the team in budgeting, forecasting and mitigation plans.

· Lead on the build, development and use of Power BI Reporting across DIY and other income streams.

· Continue to review and be willing to change team processes and contribute to wider organisational process changes where necessary.

Relationship Management

· Build and maintain excellent working relationships with agencies, platform providers and event delivery companies to identify new opportunities and ensure all avenues are being optimised for ARUK.

· Work with the Sporting Events Managers to create a process to identify and steward high-value event participants to add value to their fundraising and ensure we are spotting opportunities beyond their current event.

· Work closely with the Marketing & Engagement Team to brief in marketing requirements, share trends, learnings, and results to optimise future activities.

· Work closely with managers from SLF Departments to support on the strategic direction of ARUK, prioritise work and any conflicts across teams, as well as deliver any tactical projects, new processes and ways of working.

Strategy & Operational Planning

· Work in consultation with the Head of Regional Fundraising to develop the regional fundraising strategy and annual tactical plan for ARUK to continue to build income growth in line with organisational objectives.

· Stay abreast of sector activity and actively participate in sector wide forums.

Stewardship and Supporter experience

· Plan and deliver an excellent communications journey for DIY participants and regional supporters including exploring new technologies and how we can talk to our supporters in the way most effective and relevant to them - whether that be email, phone, face to face, through social channels. Whilst also ensuring it aligns with wider stewardship goals and future cross-sell asks.

· Work with the wider SLF team to share best practice, ‘surprise and delight’ success and re-engagement activity to help drive long-term loyalty.

· Work with Philanthropy and Direct Marketing Teams to build on the Mid Value Donor programme. 

· Work alongside Data and Insights Teams to understand the potential lifetime value of our supporters and ensure opportunities are developed for supporters to hold a long-term fundraising relationship with ARUK.

What we are looking for:

· Line Management experience.

· Great knowledge and passion for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.

· Good experience and knowledge of digital marketing strategies with a focus on supporter acquisition.

· Experience in creating supporter journeys.

· Proven track record of meeting or exceeding financial and non-financial targets.

· Good practice and understanding of GDPR and compliance.

· Adept at utilising data strategically for decision-making and achieving organisational goals and using analytics to identify trends and optimise donor engagement.

· Strong financial management and budgeting skills.

· Excellent communication skills, both verbal and written. 

· An ability to manage a busy and varied workload.

· Skilled at building excellent relationships with internal and external stakeholders.

· A positive and contagious enthusiasm to inspire others.

· An approachable team player who is always seeking opportunities for collaboration.

· An interest in data analysis and financial aptitude.

· Flexibility to work unsociable hours and willingness to travel.

Additional Information:

Ways of working: As part of our Remote ways of working you will be home based. You will only need to attend the office for specific requirements of the role and the business needs.

Roles that are classed as part of the Remote ways of working are able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £43,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 12th January 2025, with interviews likely to be held week commencing the 20th January 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

If you are interested in leading a service that helps to empower women and birthing people and their supporters with advice and information about human rights through pregnancy and birth, please read on and download our recruitment pack for more information about Birthrights and the role.

About Birthrights:  

Birthrights was founded in 2013 with the understanding that at the heart of the poor experiences and outcomes of maternity care for so many people in the UK, is a consistent failure to listen to the voices of women and birthing people and a disregard for their fundamental human rights. We champion the rights of women and birthing people through information and advice, training, campaigns, research and legal action. You can read our 10-year strategic framework here Strategy - Birthrights 

About the role: 

This is a hugely exciting opportunity to join Birthrights’ Senior Leadership team and play a key part in supporting Birthrights’ meet its ambitions and achieve its potential.

We are seeking an experienced service manager who can help us reach women and birthing people, particularly the most marginalised communities, and respond to their enquiries with expert advice in a trauma informed, culturally competent and empathetic manner. We want to equip women and birthing people and their supporters with information and advice to advocate for their rights and navigate a maternity system in crisis.

About You: 

You will be resourceful and organised, with excellent co-ordination, management and administration skills. You will be able to understand what information is required and how to analyse data and intelligence to manage, review and improve a service area. You will be able and willing to work with a wide range of people to support, inspire, challenge and coach others and work collaboratively towards Birthrights’ commitment to anti-oppressive practices 

You can find out more about the role in our recruitment pack. We still want to hear from you even if you don’t meet all our criteria. Please tell us about experiences that have not been included here, but that you feel might be relevant to this role. 

About GLAN 

The Global Legal Action Network (GLAN) works with affected communities to pursue innovative legal actions across borders to challenge states and other powerful actors involved in human rights violations and systemic injustice. Our actions address the most pressing instances of human rights concern and they fall within the following themes: War and occupation; accountability and supply chains; environmental and economic justice; and migration and border violence.

Since our establishment in 2016, we have developed legal strategies directly addressing human rights impacts in over 23 countries and territories. Our cases include the successful legal challenge against imports of cotton produced with forced labour in Xinjiang (East Turkistan) into the UK on behalf of World Uyghur Congress and the climate case against 32 European States before the Grand Chamber of the European Court of Human Rights, brought on behalf of six Portuguese youth-applicants.

More recently, we have supported the preeminent Palestinian human rights organisation Al Haq, to rapidly challenge UK weapons exports to Israel due to the risk of these arms being used in violations of international law 

About the Role 

GLAN has a small yet powerful fundraising team.  Our Development Lead excels in relationship fundraising, having forged multi-year funding partnerships with aligned Trusts & Foundations and major donors. Additionally, our Fundraising Officer has successfully established GLAN’s individual giving programme, leveraging crowdfunding and nurturing potential regular givers. 

We face a pivotal moment as we seek to expand the team to build on our success and pursue new business.

Job purpose 

As GLAN’s Philanthropy Manager, you will support the launch of our new three year fundraising strategy.  The Philanthropy Manager role is crucial in leveraging the momentum gained from our existing fundraising successes. This role will focus on attracting new major donors, including high net worth individuals, trusts, foundations, and exploring corporate funding opportunities. The introduction of a dedicated Philanthropy Manager will allow us to: 

• Expand our Donor Base: Establish relationships with high net worth individuals, an area that holds significant potential but is currently underdeveloped at GLAN. 

• Increase Fundraising Capacity: Strengthen our ability to secure large-scale donations and grants, ensuring the sustainability and growth of our programs. 

• Achieve Strategic Goals: Meet the ambitious income targets outlined in our new fundraising strategy, supporting the expansion of our impactful legal initiatives. 

Responsibilities 

Income generation 

• Philanthropic Giving Programme Strategy Development: Create and implement strategies to secure new major gifts from high-net-worth individuals, Trusts & Foundations, and corporations.

• Relationship Management: Build and nurture strong, long-term relationships with major donors, ensuring a robust pipeline of high-value prospects. 

• Fundraising: Secure significant donations (5 and 6 figure gifts) from individuals and organisations. 

• Event Coordination: Plan and execute donor cultivation events, meetings, and site visits to engage major donors and showcase the impact of their support. 

• Budget Management: Oversee major donor income and expenditure budgets, ensuring targets are met. 

Collaboration 

• Work closely with senior leadership, trustees, and other stakeholders to align fundraising efforts with organisational goals. 

• Work closely with GLAN lawyers and communications team to enable the use of impactful case updates in your stewardship of donors.

• Support legal and finance teams to ensure project activities and expenditure is in line with grant contracts. 

Other 

• Reporting: Utilise fundraising software and database systems to track donor interactions, manage donor relationships, and generate reports on fundraising progress. 

Any other duties as required commensurate with the details above.

Person Specification 

QUALIFICATIONS

Desirable 

A degree or equivalent professional experience in a relevant discipline. 

EXPERIENCE

Essential

• Proven experience (5 years+) in securing significant financial gifts from major donors and organisations. 

• Experience of personally securing new business wins.

• Experience in organising and managing events. 

• Experience of completing quality reports for funders by required deadlines. 

• Experience of and interest in human rights and environmental issues. 

SKILLS & KNOWLEDGE

Essential

• Proactive and self-motivated, with a target-focused approach. 

• Strong communication and interpersonal skills. 

• Ability to develop and implement strategic plans. 

• Ability to manage budgets.

• Ability to manage administration of donations, including the use of databases.

  Desirable

• Knowledge of the Salesforce database 

Special requirements 

GLAN is a homebased organisation. It is expected you will have an appropriate space, free from distraction, to carry out your duties.

You will be required to attend semi-regular meetings & events 

GLAN Values 

GLAN has a set of core values. You would be required to uphold these values through some of the examples below: this need populating 

Community Centred

Ensure fundraising campaigns authentically reflect the lived experiences of the communities we serve, using their voices to shape narratives in funding proposals and donor communications. 

Partnership Focused 

Cultivate trust-based relationships with donors, colleagues, and community representatives, working collaboratively to align funding priorities with shared goals. 

Radical  

Advocate for transformative change by highlighting systemic injustices, amplifying marginalized voices, and challenging harmful power structures in donor engagements. 

Creative 

Design innovative and engaging donor experiences, from storytelling events to interactive campaigns, that inspire support and align with our mission.

Tenacious 

Develop resilient funding pipelines by pursuing diverse income streams, overcoming challenges, and staying focused on long-term goals to sustain and grow our impact. 

At The National Lottery Community Fund we are committed to making a bigger difference in the years ahead.  That’s why being ‘impact-focussed’ is one of our core values.  We want to transform how we use insight in our organisation so that we can: identify the communities that most need our funding, demonstrate the difference we make and take an equity-based approach.  Our 2030 strategy ‘It starts with community’ sets stretching goals and puts impact at the heart of what we do. 

We’re recruiting for a Head of Strategic Analysis in our newly formed Evidence and Impact team.  You will help us build stronger insight into the challenges faced by communities across the UK and the case for action in each of our four mission areas.  You will connect this evidence about the external environment in which we operate and the future trends for society and the economy to our ongoing performance monitoring and KPIs.  You will lead your team’s work to communicate evidence in a compelling and engaging way to a wide range of audiences.  The strategic analysis and research your team delivers will support advocacy and influencing at both a UK-wide and country portfolio level.

Ultimately your work will ensure that The National Lottery Community Fund has the evidence we need to deliver the full impact and benefit of ‘It starts with Community’ and that we have the processes in place to adapt and learn, including in preparing the insight that we need to set strategy beyond 2030. 

We’re looking for a strategic thinker who can connect the evidence and insight our team creates to the decisions at hand at all levels of our organisation.  This means you must be able to demonstrate experience of presenting insight to senior stakeholders at Executive and Board level in a way that promotes evidence-led strategy and policy.

We aim to ‘lead the agenda’ with insight, so you will have strong experience of leading teams to develop clear and purposeful insight products for use in strategic communications and advocacy.  Your people management skills will be crucial to this role as you lead the 5-strong Strategic Analysis team, developing a supportive culture of high-performance.  You will forge strong partnerships with a wide range of colleagues in the UK-wide Evidence and Impact function and play a key role in our leadership team as we strive for ‘One Fund’ ways of working.

This role can be based in any of our offices.  Some travel is expected to attend leadership meetings and connect with colleagues who are based in different locations of the country.

Interview Date: w/c 3rd February

Location: UK - We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

On application, please align your supporting statement to the criteria below

Essential criteria

• Educated to undergraduate level, or equivalent level of experience in a relevant discipline such as quantitative or qualitative methods, evidence synthesis or trends analysis.
• Excellent written and verbal communication skills, with the ability to effectively communicate with different audiences.
• Experience of working with multiple stakeholders (including at Board level), often with competing priorities, to gain agreement.
• Proven experience in driving insight to action and in communicating compelling evidence to senior stakeholders, particularly at Executive and Board level.
• Proven experience of delivering impactful evidence at different stages of the strategy cycle, including one or more of the following: consultation, horizon scanning, performance and KPI reporting and policy analysis

Desirable criteria

• Educated to undergraduate level, or equivalent level of experience in a relevant discipline.
• Familiarity with functional standards for analysis and in how they apply to the work of multi-disciplinary teams. 

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

We're looking for a Community Fundraising Manager - it's a great opportunity to develop a plan and deliver a diverse portfolio of fundraising activities to engage people with our work and contribute to our income.

You will manage a team to help develop innovative fundraising products, grow our supporter base and provide exceptional supporter stewardship.

Income generation  

• Responsible for supporting the development of a 3-year community fundraising income strategy to grow income from a modest base of £125k per year to circa £275k per year.
• Implement the operational plan for community fundraising income. 
• Plan, develop and deliver new community fundraising products, campaigns and events that will resonate with stakeholders including members, donors and volunteers to fundraise. 
• Work collaboratively with Comms, Marketing & Digital teams to develop and drive forward promotion of community fundraising to reach existing and new audiences, including developing content for social channels, e-comms, webpages and fundraising packs.
• Establish a network of community fundraisers, building relationships with community fundraising ‘champions’, and providing excellent supporter care and timely communication. 
• Evaluate community fundraising projects regularly and make changes when necessary. 

Leadership, management and collaboration 

• Lead the community fundraising programme in line with Marine Conservation Society values and organisational culture.
• Contribute to fundraising cross-team planning and strategy development. 
• Line management of 2 part-time Community Fundraising support roles with responsibility for operational delivery of their fundraising plans and performance management including, 1-2-1 meetings, appraisals, day-day performance management against KPI’s, motivation and objective setting. 
• Build collaborative relationships with peers across the charity. 

Governance & reporting 

• Manage the overall budget for community fundraising, including monitoring of income and expenditure against budget. 
• Setting, measuring, and reporting against agreed KPIs  
• Ensure the Community Fundraising team are accurately recording the receipt of donations and gifts received from supporters. 
• Ensure accurate financial and CRM supporter records are maintained and accessible. 
• Ensure all relationships comply with relevant charity law, GDPR requirements and the charity’s Ethical Fundraising Policy.
• Work with our Data Manager, Head of Marketing, and the Fundraising team to ensure the CRM database holds key, relevant profile information on supporters.
• Attend department and organisational meetings reporting on team related matters as required and cascading organisational priorities as appropriate.

Knowledge and experience (what you’ll know)

Essential

• A track record in community fundraising or similar, with the ability to demonstrate success in meeting financial targets and income growth. 
• Can demonstrate your experience of supporting the development of 3-5 year strategic plans 
• Experience of developing and leading on annual operating plans in line with strategic goals.  
• Can show your line management experience, including knowledge of successfully developing and motivating a team. 
• Can successfully set and manage multi-year budgets. 
• Good knowledge of and experience of working with CRM databases including the collection and storage of data in line with GDPR. 
• Sound knowledge of current fundraising trends and knowledge of fundraising policies, procedures and legalities. 

Desirable

• Experience of establishing and growing new community fundraising products. 
• Project management experience, able to plan and deliver within set timescales.

Skills & abilities (how you’ll do it)

Essential

• Able to take responsibility for delivering against objectives and monitor and evaluate operational and financial plans. 
• Excellent interpersonal skills including relationship building, influencing and negotiating with a wide diverse audience  
• Able to work as a leader and motivate others.
• Excellent written and verbal communication skills, including attention to detail.  
• Strong planning skills and the ability to manage a varied and busy workload while meeting tight deadlines. 
• Self-motivated and able to demonstrate creativity, initiative and work proactively 
• Ability and confidence to represent the organisation with potential and existing donors. 

Desirable

• Strong IT skills, including MS 365 tools (Teams, SharePoint, One Drive etc.) Word, PowerPoint, Excel etc.  

Personal Qualities (what you’ll bring)

A personal style in line with our values and our commitment to equity, diversity and inclusion: 

We are brave                                        We have integrity  

We are a community                          We are credible  

We are positive                                     We are solutions focused  

•  An innovative and creative thinker who is quick to generate solutions and ideas.  
• Comfortable with change, with a flexible and adaptable approach to work, with good prioritization skills. 
• Approaches problems with a creative and enabling mindset to seek solutions. 
• Responds positively to challenges – managing your personal responses when things get busy
• Comfortable and capable when working independently and on own initiative.  
• Motivated and focused in both the home working and busier working environments.  
• A good team player who builds open and supportive relationships. 
• A positive, optimistic, and ambitious vision for the future of Community Fundraising. 
• Collaborative and team-oriented approach, with the ability to work effectively with colleagues across different functions and levels.  
• Proactive and results-driven mindset, with a focus on achieving measurable outcomes. 

The National Lottery Community Fund is looking for a Records Manager who wants to make a difference.  This is a fantastic opportunity to join the UK’s leading community funder to lead on our records management and information assets approach.

We are looking for a colleague who has experience and understanding of applying Records Management principles and standards ideally in a public sector setting.  This is a role you can make your own to build a meaningful framework and an engaged colleague culture on managing our records and information assets.

Particularly focus areas for the role will be:

• ensuring we have an up-to-date Information Asset Register that is user-friendly and easy to maintain
• evolving and implementing our data retention policy 
• establishing and rolling out a user-friendly classification and marking system for our documents
• Evolving our archiving policy and practice with the National Archives and other external organisations we work with to best manage our digital and historic paper records.

This is a rewarding role for anyone who enjoys relationship-building and influencing colleagues at all levels to drive positive change; you will work with every team across The National Lottery Community Fund, and with our network of Information Assets delegates, to help us get the most out of our information assets and ensure we are a good custodian of our information. 

This is also a great role for a strategic thinker who enjoys a good mix of big-picture-thinking and an attention to detail. You’ll have strong planning and organisational skills and experience and confidence using IT systems for managing information, particularly Microsoft Office 365 (M365).

You will be part of our friendly Legal and Information Governance team, reporting into the Head of Legal and Information Governance Services.  This is a hybrid-working role with a good balance between travelling to our offices UK-wide to engage with colleagues and team and autonomous working from home.

Interview Date: Interviews will be held in January 2025

Location: We have a flexible approach to working and work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

Essential criteria

• Experience of designing and implementing records management strategies and systems
• Experience of using IT systems for managing information (particularly M365)
• A sound understanding of Records Management principles and best practice and knowledge of Data Protection and Freedom of Information legislation
• Experience of influencing, relationship-building and training colleagues and an ability to prioritise effectively
• Experience of working within cross-organisation teams and a strategic and solutions-focused approach

Desirable criteria

• Relevant experience gained within a public sector setting or a similar environment
• Qualification in records or information management and/or accreditation by a relevant professional body.
• Experience working in a complex environment with multiple and sometimes competing priorities.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Charity People is partnering with Auditory Verbal UK to recruit a CRM Manager to join their team.

Committed to raising expectations and outcomes for deaf children in the UK, the organisation provides direct support through a family-centred, early intervention therapeutic approach which equips parents and caregivers with the tools needed to support the optimum development of their deaf child's listening and spoken language.

As CRM Manager joining you'll be joining a small, passionate team, within an organisation that values, develops and retains its staff and which places wellbeing at the heart of its culture.
 

CRM Manager

Contract: Permanent role with fully flexible working options including part time (minimum four days per week) supported and considered

Salary: £40,000 per annum

Location: Hybrid or remote - the charity's office is in Bermondsey, London and the postholder can choose to spend time in the office weekly or to be based remotely anywhere in the UK

Benefits: generous 27-day annual leave entitlement plus one extra "privilege day", and 7% employer pension contribution

Closing date for applications: midnight on Thursday 9th January

First and second stage interviews will be held remotely weeks commencing: 13th and 20th of January

Joining as CRM Manager you will hold responsibility for the Salesforce CRM including data usage, behaviours and data protection within the organisation. You'll work both strategically and operationally to ensure that the wider AVUK team optimises Salesforce and will have a significant impact on the way the organisation uses and develops the CRM, improving processes and innovating new ways of working.

Core responsibilities within your role will include:

• Management of the Salesforce system, ensuring it is configured and maintained to support the business processes and reporting requirements of AVUK
• Develop and implement a CRM strategy, roadmap and governance framework in consultation with key stakeholders and users across the organisation
• Provide Subject Matter Expertise, training, support and guidance to Salesforce users, ensuring they have the skills and confidence to use the system effectively and efficiently
• Monitor and evaluate the performance and impact of the Salesforce system, using data and feedback to identify and prioritise improvements and innovations
• Ensure the ongoing integrity and completeness of data
• Work with external consultants and developers to deliver enhancements and integrations, ensuring they are aligned with the CRM strategy and best practices
• Optimise the benefits of the CRM across data imports, bulk updates, ad hoc analysis
• Exploit the user configurable functionality of Salesforce, including custom views, charts, dashboards and reports
• Work to understand and keep abreast of new technologies and applications and their impact on optimising CRMs
• Ensure the Salesforce system complies with data protection, security and quality standards, policies and procedures.
• Manage the CRM budget and resources, ensuring value for money and return on investment

The CRM Manager will be a key member of the team working across the organisation to support best practice in data storage, processing and interpretation. A natural 'data scientist', you'll reliably support internal customers in their understanding, adoption and use of good data practices, while managing key relationships with external suppliers.

We would love to hear from you if you have the following skills and experience:

• Significant experience of managing and developing a CRM system, ideally Salesforce, within a complex and dynamic organisation
• Strong project management and problem-solving skills, with the ability to deliver CRM projects and initiatives on time and within budget
• Strong analytical skills and experience in use of data science skills in the context of optimising CRM systems
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders and users
• High level of IT literacy and proficiency, with the ability to use various tools and platforms to analyse, manipulate and present data
• Knowledge and awareness of Data Protection and implementing organisational policies
• Ability to coach and train others

We're particularly interested to receive applications from candidates who have the below, although this is in no way essential:

• Relevant qualification or certification in CRM, Salesforce or related field
• Experience of working in the charity sector or with a fundraising CRM system

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Reporting to the Chief Executive Officer and as a key member of the Senior Leadership Team (SLT), this critical role will lead the development of a large, expert and high-performing directorate. You will be accountable for the strategic development and successful delivery of MyBnk’s programmes across the United Kingdom, ensuring high impact and consistent quality in every aspect of our programmatic output.

We are holding an information webinar about this role on 18th December. Please register for it via the job pack. All registrants will receive a copy of the recording.

You’ll create and deliver an ambitious new Programmes and Delivery strategy inspired by our new 2024-2027 strategy ‘Money: A Language for Life’ which outlines four strategic pillars: 

• Building habits; driving healthy financial habits 

• Expanding reach; enabling young people and adults to get financial education when they need it 

• Increased accessibility; supporting young people and adults most in need 

• Tackling inequality; fighting for financial literacy. 

In this role, you’ll ensure that MyBnk have robust and appropriate systems, practices and processes that enable us to deliver best-in-class operational programmes to our learners. This will be rooted in more effective use of data and insights to drive the development of our programme suite. Critical to our new strategy, is driving an ambitious and forward-thinking approach to programme innovation; ensuring our programmes are learner centred, purpose driven and leverage the best techniques for building financial fluency. 

You’ll be held strategically accountable for delivering our work across all four UK nations. As we introduce a new leadership framework, you will be responsible for implementing this across your Directorate. Our ambition is to be the leading financial education provider in the UK, and your contribution in this role will be Essential to achieving our goals.

MyBnk Directors are expected to identify and secure strategic partnerships that benefit the organisation. Equally, Directors will exemplify and model the MyBnk values of: 

• Young at heart, serious in intent 

• Stories are the best means of education 

• We live in the real world 

This role is a great opportunity to bring your professional toolkit to an exciting, growing and purpose driven charity doing vital work for our society. You will have the resources, support, and visibility you need from the CEO, Senior Leadership Team and Trustees. For the right person it will be a career-shaping role. 

ABOUT US

The Teaching Awards Trust is a charity committed to raising the profile of the outstanding, life-changing work that takes place in education across the UK. We champion, celebrate and raise the morale of all those who work in education.  Our mission is currently carried out through two powerful campaigns; The Pearson National Teaching Awards and Thank a Teacher.

ABOUT THE JOB

This is an exciting, new role that has been created to deliver a series of regional events aimed at bringing together and celebrating educators across the UK.  We are looking for an outstanding, innovative and dynamic event manager to help us shape these regional events, and take full responsibility for all aspects of event content, and organisational delivery, overseeing the coordination of key tasks and ensuring smooth execution with support from the wider team.

The role holder will collaborate closely with CEO to expand the impact and visibility of The Teaching Awards Trust, ensuring these events serve as a platform to celebrate and elevate the work of educators nationwide.

• Work with events sponsors and strengthen stakeholder partnerships to support the delivery and promotion of the events to ensure wide attendance, and in particular the development of relationships with regional partners and TAT alumni
• Collaborate with the Marketing team to promote the events
• Manage relationships with the PR agency and media partners to ensure strong media coverage
• Responsible for producing detailed event project plans to include timelines, risk management, guest management, venues, suppliers, staffing and budgets

ABOUT YOU

• A track record of 5-10 years in the successful delivery of events, with experience within the education/charity sector advantageous
• Knowledge of event management and marketing including an advanced understanding of the logistics of what makes an event successful 
• Stakeholder and supplier management experience
• You will have excellent project management, negotiation, and problem-solving skills
• You will possess excellent interpersonal and be adept at building relationships with stakeholders
• You will possess excellent written and verbal communication skills, and the ability to convey ideas succinctly and persuasively
• You will also have a self-starter mentality with the proven ability to manage multiple projects and competing priorities simultaneously in a fast-paced working environment
• You are people driven and have a team player profile that engages and empathises with others

ABOUT OUR BENEFITS

• A salary of £40- £45,000 per annum
• You will be home based with some need for regional travel and team meetings
• Annual leave is 25 days excluding bank holidays
• Employer pension contributions of 6%
• Learning and Development package also available

ABOUT OUR APPLICATION PROCESS

The closing date for applications is midnight on 10th January 2025 but applications will be reviewed and longlisted as soon as they are received. 

To apply, please follow the website link provided, along with a CV and a covering letter including why are you applying for this role and also describing a specific event you have managed in the past,

Successful candidates will be contacted by phone or email by 13th January 2025 at the latest for an initial short phone conversation, followed by remote first interviews on 14/15th January 2025

Second round interviews will take place w/c 20th January 2025

The Teaching Awards Trust is an equal opportunities employer, and we welcome application from all suitably qualified persons. If you require any assistance or adjustments during the application process, please do not hesitate to reach out.